receptionist

call center agent

front desk receptionist

front office supervisor

telesales agent

hotel front desk agent

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.</p><p></p><p><b>
As a </b><b>Front Desk Agent, you will be responsible for the following duties:</b></p><ul>
<li><p>
Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</p></li>
<li><p>
Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</p></li>
<li><p>
Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</p></li>
<li><p>
Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</p></li>
<li><p>
Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</p></li>
<li><p>
Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</p></li>
</ul><p></p><p><b>
As a </b><b>Front Desk Agent, we expect from you:</b></p><ul>
<li><p>
Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Front Desk Agent

Studio M Al Barsha

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Peninsula Hospitality Group

<ul><li><b>Process and manage reservations:</b> Handle booking requests, modifications, and cancellations for hotel rooms and related services through various channels like phone, email, and online systems.</li><li><b>Provide guest information:</b> Answer questions about room types, rates, hotel policies, and amenities to help guests make informed decisions.</li><li><b>Operate reservation systems:</b> Utilize property management systems (PMS) and other reservation software to manage booking schedules and ensure accuracy.</li><li><b>Communicate with other departments:</b> Liaise with front desk, sales, and other staff to provide detailed information about upcoming arrivals and special requests.</li><li><b>Handle payments:</b> Process advance deposits and take payment information for bookings, including credit/debit card payments.</li><li><b>Send confirmations:</b> Prepare and send letters of confirmation to guests.</li></ul><p>Job Type: Full-time</p>

Reservation Agent With Hotel Experience

Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal<br>
(17742)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div><b>
About You</b></div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

Dubai Holding LLC

Overview <p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.</p> About the Job <p>An exciting opportunity has arisen for <b>Rooms Interns</b> to join <b>Jumeirah Hotels in Dubai</b>.</p><p>The main duties and responsibilities of this role include:</p><ul><li>Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.</li><li>Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.</li><li>Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.</li><li>Maintain accurate guest profiles and communication records in the PMS.</li><li>Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.</li></ul> About You <p>The ideal candidate for this position will have the following experience and qualifications:</p><ul><li>Must be currently enrolled in a university or a recent graduate of a relevant university degree</li><li>Fluent in English; additional languages are a strong advantage</li><li>Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS</li><li>Strong interpersonal and communication skills</li><li>Ability to work flexibly, adapting to varying schedules and hotel occupancy demands</li></ul> About the Benefits <p>At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.</p><p>Benefits include:</p><ul><li>Supportive and inclusive work environment</li><li>Access to Learning & Development programmes and clear career pathways</li><li>Colleague discounts on food & beverage</li><li>Company-provided shared accommodation</li><li>Competitive tax-free salary paid in UAE Dirhams (AED)</li></ul>

Intern - Rooms - Jumeirah Hotels Dubai

Crowne Plaza Hotel

<div><p>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.</p>
<p><b>
Crowne Plaza Dubai Marina</b> is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.</p>
<p>
With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.</p>
<p>
We are currently recruiting for a full time <b>Guest Services Assistant </b>to join our enthusiastic team at Crowne Plaza Dubai Marina.
</p><p>As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p>
<ul>
<li>Provide prompt, courteous and efficient service to all guests</li>
<li>Achieve a high level of customer satisfaction through personalized service from arrival till departure
</li><li>Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li>
<li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li>
</ul>
<p>Ideally, you'll have a minimum of 1 to 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.</p>
<p>
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.</p>
<p>
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.<br>
<br>
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Service Assistant at Crowne Plaza Dubai Marina

Hyatt

<div><div><p>Summary</p><div><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.</p></div></div></div>

GUEST SERVICES OFFICER - FRONT OFFICE

Explore 823+ Hotel front desk agent in Dubai this December. Find roles across top companies and apply now to boost your career.

823 hotel front desk agent jobs IN Dubai

Front Desk Agent

Front Desk Agent

Reservation Agent With Hotel Experience

Agent, Front Office - Atlantis The Royal

Intern - Rooms - Jumeirah Hotels Dubai

Guest Service Assistant at Crowne Plaza Dubai Marina

GUEST SERVICES OFFICER - FRONT OFFICE