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hotel front desk agent

Millennium Plaza Downtown Dubai

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Front Desk Agent - Part Time - UAE National

Best Vision Human Resource Consultancy LLC

<ul><li>Two Years of experience as a Front office agent or similar role in the Hospitality industry, with Fluency in English and Arabic, is an added advantage.</li><li>Strong ability to work with VIPS, the local &amp; international travel community.</li><li>Strong interpersonal &amp; problem-solving abilities, as well as computer literacy, are essential.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Front Desk Agent - 2

Mövenpick

<div>Company Description 
Hotel Overview:
Nestled along the picturesque Arabian Gulf beaches, M&ouml;venpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, M&ouml;venpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.
What is in it for you:<ul><li>
Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.</li><li>
Come be a part of limitless world of Accor, filled with opportunities - to learn, grow &amp; develop your skills within 54+ brands across 121+ countries.</li><li>
On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.</li><li>
You can make a difference by joining us in the hotel's Social Care &amp; Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.</li><li>
Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!</li></ul> 

Job Description 
<ul><li>
Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.</li><li>
Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.</li><li>
Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.</li><li>
Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.</li><li>
Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.</li><li>
Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.</li><li>
Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.</li><li>
Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 years experience in a front office supervisory or management role , in a 5-star hotel.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.</li><li>
Strong problem-solving skills and the ability to handle stressful situations.</li><li>
High attention to detail and organizational skills.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li><li>
A degree in Hospitality Management or a related field is preferred.</li><li>
Proficiency in English is required; additional languages are a plus.</li></ul> 

Additional Information 
Our team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor&rsquo;s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination &amp; harassment.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
Guided by our purpose &ldquo;Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.&rdquo; we empower every team member to bring their passion and creativity to life. At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
To connect with us, please visit https://www.accorhotels.jobs/home.aspx</div>

Front Office Duty Manager - Mövenpick Hotel Jumeirah Beach, Dubai, U.A.E.

Hilton

<div>Receptionist (Front Office) | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist (Front Office) | Hilton Dubai Palm

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). 
</li><li>
Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a &lsquo;FIVE-Star&rsquo; Experience for our guests. 
</li><li>
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera. 
</li><li>
A professional, Insta-Worthy Appearance, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; demeanour. 
</li><li>
Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection. 
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Extends a Warm &lsquo;FIVE-Styled&rsquo; welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention. 
</li><li>
Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses. 
</li><li>
Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision. 
</li><li>
Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a &lsquo;FIVE-Star&rsquo; Guest Experience. 
</li><li>
Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions. 
</li><li>
Provides Guests with Comprehensive Information about FIVE&rsquo;s room features, amenities, and local attractions of interest. 
</li><li>
 Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed. 
</li><li>
Adheres to FIVE&rsquo;s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance. 
</li><li>
Upholds the Confidentiality of Proprietary Information and always protects FIVE&rsquo;s company&rsquo;s assets. 
</li><li>
Fosters positive Relationships with all &lsquo;FIVERs&rsquo;, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts. 
</li><li>
Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations. 
</li><li>
Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour. 
</li><li>
Fulfils any other reasonable &lsquo;FIVER&rsquo; duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.</li></ul><div> 
The Team</div> 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Residences
</div></div><div>Date Opened
<div>10/07/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>1-3 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Guest Services Agent (Residences) - FIVE Palm Jumeirah

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE FUNCTION &amp; ROLE
 
 
 
 
 
 
 We are looking for candidates for different sections in Front office: Concierge, Reception, Residences, Recreation &amp; Housekeeping.
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms &amp; other facilities, by delighting them from Check in until Check out.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum 2 years of experience in front office in a 5 star hospitality industry.
 </li>
 <li>
 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
 </li>
 <li>
 Coaching and training on-the-job.
 </li>
 <li>
 Providing constructive feedback (on- and off-the-job).
 </li>
 <li>
 Analyzing operations and assigning resources accordingly.
 </li>
 <li>
 Conducting huddles during shifts to ensure seamless communication.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Role in Front Office - Armani Hotel Dubai - Emaar Hospitality

Explore 876+ Hotel front desk agent in Dubai this October. Find roles across top companies and apply now to boost your career.