receptionist

front desk receptionist

office assistant

call center agent

call center representative

hotel front desk agent

Sea Point Hotels

We are currently seeking a professional Front Desk Agent to join our team and serve as the first point of contact for our guests.Key Responsibilities<ul><li>Greet and welcome guests with a professional and friendly approach.</li><li>Handle check-in and check-out procedures smoothly and efficiently.</li><li>Manage reservations, room assignments, and guest inquiries.</li><li>Provide accurate information about hotel facilities, services, and local attractions.</li><li>Address guest complaints, requests, and concerns promptly.</li><li>Process payments, invoices, and maintain accurate records in the system.</li><li>Coordinate with housekeeping and other departments to meet guest needs.</li><li>Follow hotel policies, service standards, and security procedures.</li></ul>Qualifications<ul><li>Proficient in Arabic and English (spoken and written)</li><li>Previous experience in a hotel front office or customer service role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Knowledge of hotel management software (Opera or similar) is an advantage.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Professional appearance and a guest-focused attitude.</li><li>Must be available to join immediately</li></ul>Job Type: Full-time

Front Desk Agent - Hotel (Arabic Speaker)

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We have an exciting opportunity for a dynamic and friendly Receptionist to join our team. The role involves managing the front desk operations, providing an inviting and efficient environment for visitors and callers.
Job Purpose
As a receptionist, your key objective will be to oversee our front desk operations to ensure a friendly and competent environment for all visitors and callers. Apart from this, you will be required to handle guest inquiries and direct calls effectively. Moreover, your strong organizational skills will be put to use for managing appointments, maintaining records, and coordinating the daily operations of our office.
Job Duties and Responsibilities<ul><li>
Managing front desk operations to promote a welcoming environment for visitors and callers.</li><li>
Utilizing strong communication skills to greet guests, respond to inquiries, and correctly direct calls.</li><li>
Organizing appointments, maintaining records, and coordinating office activities.</li><li>
Supporting office functions and ensuring a smooth workflow through your basic administrative skills.</li></ul></div>

Front Desk Agent

Routes Car Rental M.E

Car Rental Agent &ndash; Front Desk (Experienced Only)Routes Car Rental &ndash; Dubai, UAEAbout Routes Car RentalRoutes Car Rental is a globally established international car rental brand, successfully operating in multiple countries and now expanding its operations in Dubai, UAE. As part of our growth, we are hiring experienced professionals to strengthen our front desk and airport operations.STRICT REQUIREMENT: We are hiring ONLY experienced Car Rental Front Desk Agents. Candidates without direct car rental counter experience will NOT be entertained.Position Details<ul><li>Position: Customer Service Representative (CSR) &ndash; Front Desk</li><li>Openings: 2 Positions</li><li>Job Type: Full-Time</li><li>Work Environment: 7 days a week operation</li><li>Shifts: Flexible / Rotational (Weekdays &amp; Weekends)</li><li>Work Location: In-person (Must be staying in Dubai)</li><li>Salary: AED 4,000 &ndash; AED 6,000 per month</li><li>Upselling Incentives</li><li>Sales Target Achievement Bonus</li><li>Work Visa: Provided for selected candidates</li><li>Remote Work: Not Available</li></ul>Key Responsibilities<ul><li>Handle complete rental counter operations</li><li>Answer phone calls and manage reservations</li><li>Open and close rental agreements</li><li>Perform vehicle inspections and exchanges</li><li>Conduct pick-up and drop-off of customers when required</li><li>Manage fleet-related duties and daily rental office operations</li><li>Upsell products and protection packages at counter level</li><li>Input data accurately into rental software systems</li><li>Address and resolve customer issues professionally</li><li>Recommend vehicle maintenance and fueling when required</li></ul>Skills &amp; Attributes<ul><li>Proven Car Rental Front Desk experience (Mandatory)</li><li>Strong background in counter upselling</li><li>Familiarity with RTA TARS portal and UAE RTA regulations is an asset</li><li>Airport car rental experience preferred</li><li>Friendly, outgoing, and professional personality</li><li>Honest, trustworthy, and eager to learn</li><li>Strong communication and sales skills</li><li>Team player with high reliability</li></ul>Experience &amp; Requirements<ul><li>Minimum 5 years customer service experience (Required)</li><li>Valid UAE Driving License with clean driving record (Required)</li><li>Minimum age: 21 years (Insurance requirement)</li><li>Must be legally allowed to work full-time in UAE</li><li>Willing to work flexible rotational shifts</li><li>Bilingual (Arabic/English) is a strong advantage</li></ul>This vacancy is strictly for experienced Car Rental Agents only. Applications without car rental counter experience will not be considered.If you have solid experience in car rental front desk operations and want to grow with a global brand expanding in Dubai, we welcome you to attend our walk-in interview.Join Routes Car Rental and grow with an international brand.Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthWork Location: In person

Car Rental Agent – Front Desk (Experienced Only)

Hilton

<div>Pearl Club Bus Person/Assistant Waiter (Front Office) | Waldorf Astoria Dubai Palm Jumeirah
A Pearl Club Bus Person/Assistant Waiter (Front Office) with Waldorf Astoria Hotels &amp; Resorts serves Pearl Club Executive Lounge guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. 
 
What will it be like to work for this Hilton Worldwide Brand? 
 
In exceptional destinations around the globe, Waldorf Astoria Hotels &amp; Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. 
 
If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels &amp; Resorts. Because it&rsquo;s with Waldorf Astoria Hotels &amp; Resorts where we promise our guests a single rich experience at every extraordinary place they visit. 
 
What will I be doing?
As a Pearl Club Bus Person/Assistant Waiter (Front Office) you will serve Pearl Club Executive Lounge guests throughout their stay at the hotel by responding efficiently to their enquiries and offering food &amp; beverage services as requested. The Pearl Club Agent contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints</li><li>
Process accurately check-ins and check-out</li><li>
Ensure that all guest supplies and amenities are offered and replenished to the required standards</li><li>
Provide excellent Food &amp; Beverage services in the Pearl Club Executive Lounge</li><li>
Stay current with all hotel services as well as VIP requests and special events</li><li>
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity</li><li>
Project a professional manner with an emphasis on hospitality and guest service</li><li>
Comply with Hotel security, fire regulations and all health and safety legislation</li><li>
Execute tasks as instructed by the Pearl Club Executive Lounge Supervisor or Manager</li><li>
Serve your role and team in an environmentally-conscience manner</li></ul>
What are we looking for?
The Pearl Club Bus Person/Assistant Waiter (Front Office) serving Waldorf Astoria Hotels &amp; Resorts are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Previous Front Office experience in the ultra luxury hotel or hospitality industry.</li><li>
Familiarity with luxury food &amp; beverage sequence of service</li><li>
Calm, efficient and organized</li><li>
Excellent personal presentation and communication skills</li><li>
A passion for delivering exceptional levels of guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in Executive Lounge in a hotel environment</li><li>
Multi-lingual</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Pearl Club Bus Person/Assistant Waiter (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

Fakhruddin Integrated Services

The Hotel Receptionist is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, and providing excellent customer service to ensure a pleasant guest experience.Key Responsibilities:<ul><li>Greet and welcome guests in a professional and friendly manner</li><li>Handle check-in and check-out procedures efficiently</li><li>Manage room reservations and update booking systems</li><li>Answer phone calls and respond to guest inquiries</li><li>Provide information about hotel services, facilities, and local attractions</li><li>Handle guest complaints and resolve issues promptly</li><li>Coordinate with housekeeping and other departments</li><li>Maintain accurate records of guests and payments</li><li>Ensure the reception area is clean and presentable</li></ul>Job Types: Full-time, PermanentPay: AED3,200.00 - AED3,400.00 per month

Hotel Receptionist (Opera)

Volante Life

Join our exclusive residential community as a Receptionist with a background in the hotel industry. We are seeking a professional individual with excellent interpersonal skills to be the first point of contact for our residents. If you have a proven track record in providing top-notch service and maintaining a welcoming atmosphere, we invite you to apply!Requirements:- Proven experience as a receptionist, preferably in a hotel or in private residential setting- Strong communication skills and a friendly demeanor- Ability to handle resident inquiries and requests with tact and efficiency- Proficiency in basic office software and management tools- Attention to detail and a proactive approach to problem-solving- Commitment to maintaining confidentiality and privacy of residentsResponsibilities:- Welcome residents and guests with a warm and courteous demeanor- Manage incoming calls, emails, and inquiries from residents- Assist with resident requests and coordinate services as needed- Maintain organized records of resident communications and requests- Collaborate with property management to ensure smooth daily operations- Uphold the privacy and security standards of the residential communityJob Type: Full-timeExperience:<ul><li>Hotel or Residential: 1 year (Required)</li></ul>

Front Desk Agent- Luxury Residential Apartment

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 
 Raffles Hotels &amp; Resorts
 
 
 
 
 The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
 
 
 
 
 Raffles Dubai
 
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 About The Application Process
 
 
 
 At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
 
 
 
 Job Description
 
 
 
 We invite you to join the world of luxury hospitality at Raffles Dubai as our new Front Office Agent. The purpose of this position is to manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. This position reports to Front Office Supervisor.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
 <li>
 Attend to guests&rsquo; request of using the service of safety box at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
 <li>
 Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property
 </li>
 <li>
 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy
 </li>
 <li>
 Adhere to OH&amp;S policies and procedures
 </li>
 <li>
 Perform related duties and special projects assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What will you bring to this role?
 
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skill in English
 </li>
 <li>
 Able to develop rapport with and gain support from Colleagues and Management staff
 </li>
 <li>
 Ability to work cohesively with co-workers as part of a team
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 Ability to promote positive relations with all guests and patrons
 </li>
 <li>
 Able to exercise good judgment with difficult guests
 </li>
 <li>
 Understanding and ability to work in a multi-cultural environment
 </li>
 <li>
 Embrace the Raffles brand promise and luxury in your role and in all your interactions.
 </li>
 <li>
 Foster an inclusive environment where every individual feels valued and respected
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post Secondary Education or relevant qualifications in Hotel Management
 </li>
 <li>
 Arabic or a European language capability
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years Guest Relations experience preferably in a four or five star hotel
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Employee Benefits
 
 
 
 Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,
 
 
 discounted stays across Fairmont &amp; Raffles properties
 
 
 , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
 
 
 
 
 Our Values
 
 
 
 
 
 Respect
 
 
 
 We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
 
 
 
 Excellence
 
 
 
 We make genuine connections, and we cherish every opportunity to make the people around us feel special.
 
 
 
 Belonging
 
 
 
 We celebrate our differences. We support each other and we always stand together.
 
 
 
 Empowerment
 
 
 
 We have authority to take initiative and anticipate moments that create unforgettable experiences.
 
 
 
 Integrity
 
 
 
 We build trust through mutual respect and being authentic.
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 
 Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
</div>

Front Office Agent

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