receptionist

guest arrival expert (concierge) Jobs in Manama Bahrain

guest arrival expert (concierge)

assistant front office manager Jobs in Manama Bahrain

assistant front office manager

call center agent - bahrain Jobs in Manama Bahrain

call center agent - bahrain

customer service representative/female Jobs in Manama Bahrain

customer service representative/female

hotel front desk agent

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

Ramada by Wyndham Bahrain

Night Shift RECEPTIONOverview: The person will be responsible for providing excellent customer service to our clients and guests. As such the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the persons attitude and behavior should reflect that at all times.Duties and Responsibilities:<ul><li>Greet and welcome clients and guests and assist them with check-in and check-out.</li><li>Answer and direct phone calls and emails to the appropriate staff member</li><li>Manage guest bookings and reservations.</li><li>Handle customer complaints and concerns in a professional and timely manner</li><li>Maintain a clean and organized reception area.</li><li>Assist with administrative tasks as needed, including filing, copying, and data entry.</li><li>Respond to all questions, inquiry, and requests.</li><li>Other duties as assigned by management.</li><li>Reporting directly to the Night Manager</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent</li><li>2+ years&rsquo; experience working in a hotel receptionist or guest services role</li><li>Excellent communication and people skills</li><li>Strong customer service skills</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Proficient in Microsoft Office and basic computer skills</li><li>Fluency in English, both verbal and written</li><li>Must be able to work flexible hours, including evenings and weekends.</li><li>PMS system IDS and Opera ICloud</li></ul>Preferred Qualifications:<ul><li>Experience working in the hospitality or service industry.</li><li>Knowledge of Arabic and/or other languages spoken in the region</li></ul>FOR LOCAL HIRE ONLYJob Type: Full-time

Night Shift Reception

<div>Front Office Supervisor
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for?
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Middle East Traders

About the RoleWe are looking for a friendly, professional, and organized Receptionist to join our team and be the first point of contact for residents and visitors in our residential building. The ideal candidate will ensure smooth daily operations by handling front-desk duties, coordinating communication, and providing exceptional customer service to our residents.Key Responsibilities<ul><li>Greet and assist residents, guests, and visitors in a courteous and professional manner.</li><li>Answer and direct phone calls, emails, and inquiries efficiently.</li><li>Maintain visitor logs and ensure building security procedures are followed.</li><li>Coordinate with maintenance and housekeeping teams for resident requests or issues.</li><li>Receive and manage mail, packages, and deliveries.</li><li>Maintain a clean, organized, and welcoming reception area.</li><li>Support administrative tasks such as filing, data entry, and record-keeping.</li><li>Assist in scheduling appointments, move-ins/outs, and building access requests.</li><li>Communicate effectively with building management and tenants regarding notices and updates.</li></ul>Requirements<ul><li>Proven experience as a receptionist, front desk officer, or in a customer service role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Professional appearance and positive attitude.</li><li>Basic computer literacy (Microsoft Office, email, etc.).</li><li>Ability to handle confidential information with discretion.</li><li>High school diploma or equivalent</li></ul>Job Type: Full-time

Receptionist

Bespoke Professionals

We are looking for professionals in the below mentioned fields : -<ul><li>Sales</li><li>Marketing</li><li>Customer Service</li><li>Front - Desk</li><li>Digital Marketing Specialist</li></ul>Requirements<ul><li>Must be Bahraini</li><li>Enthusiastic</li><li>Hungry to succeed</li><li>Coachable</li></ul>if you are not a Bahraini, do not apply !!!Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradPay: BD400.000 - BD800.000 per monthApplication Question(s):<ul><li>What is your Nationality ?</li><li>What job are you looking for ?</li></ul>

Sales, Marketing and Customer Service Jobs - Bahrainis Only

Job Title: Income Auditor &amp; Accounts ReceivableDepartment: FinanceReports To: Financial ControllerJob PurposeTo ensure accurate recording of hotel revenues, effective control over daily income, and timely collection of receivables while maintaining compliance with company policies and audit standards.Key ResponsibilitiesIncome Audit<ul><li>Audit and verify daily hotel revenues (Rooms, F&amp;B, Other Outlets).</li><li>Ensure correct posting from PMS, POS, and other systems.</li><li>Review night audit reports and investigate discrepancies.</li><li>Verify cash, credit cards, city ledger, and allowances.</li><li>Ensure compliance with internal controls and SOPs.</li><li>Prepare daily revenue summaries and management reports.</li></ul>Accounts Receivable<ul><li>Maintain and control city ledger accounts.</li><li>Issue invoices accurately and on time.</li><li>Follow up on outstanding balances and ensure timely collections.</li><li>Prepare and monitor the aging report.</li><li>Coordinate with Sales, Front Office, and Operations regarding credit matters.</li><li>Ensure credit limits and terms are respected.</li><li>Reconcile AR balances with the general ledger.</li></ul>Controls &amp; Compliance<ul><li>Ensure segregation of duties and proper documentation.</li><li>Support internal and external audits.</li><li>Report risks, variances, and irregularities to management.</li></ul>Key Skills &amp; Competencies<ul><li>Strong analytical and reconciliation skills.</li><li>High attention to detail.</li><li>Knowledge of hotel PMS/POS systems.</li><li>Strong communication and follow-up skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Job Type: Full-timeWork Location: In person

Income Auditor & Accounts Receivable

Explore 89+ Hotel front desk agent in Manama Bahrain this January. Find roles across top companies and apply now to boost your career.