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hotel lobby concierge

Atlantis the Royal

<div></div><div><div>Residence Concierge - Altantis The Royal 
(18272)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div>
About the role</div> 
<div></div>
<div>
The Residences concierge plays a vital role to the success of the Atlantis the Royal Residences and to the execution of the day to day Residential Operations. The Concierge is the focal point of contact for the Owners-for any request and need that they may have. You will be the key player of executing Amazing Experiences and Everlasting Memories for the Residents and their Generations to come. You will assist with all queries, plans or arrangements of the Residents and or guests. Supply Residence owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. You must anticipate service needs, including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.</div> 
<div></div>
<div>
About you</div> 
<div></div>
<div>
Business Administration, Hotel Management or equivalent University degree is preferred. The right candidate must have at least 3 years hotel experience in a luxury environment and a secondary Language is desirable. Must have proficient Knowledge of Outlook, Word, Excel for data collection, collation, basic charts, PowerPoint and Publisher. Fluency in Russian language will be an addition to your application.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Residence Concierge - Altantis The Royal

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Apt Resources

Description Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements <ul><li>Prior experience as a Door Lady or in a similar role</li><li>Strong customer service skills</li><li>Ability to lift and carry heavy luggage</li><li>Friendly and welcoming personality</li><li>Excellent communication and interpersonal skills</li><li>Professional appearance and demeanor</li></ul> Benefits TBD

Door Lady for Luxurious Hotel

Marriott International

<div>Additional Information 
Job Number25204711 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheraton The Walk Dubai, Jumeirah Beach Residence Bahar 7, Dubai, United Arab Emirates, United Arab Emirates, 118555 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Commis I - Sheraton The Walk Dubai

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 This position represents as the main point of contact for all guest who ensures the highest level of guest satisfaction from arrival to departure. Welcomes and answers to guest queries efficiently. Ensure the accuracy of guest billings. Promotes the hotel services and facilities.
 
 
 
 Ensuring Exceptional Customer Experience
 
 
 
 <ul>
 <li>
 Anticipate guest needs and exceed guest expectations.
 </li>
 <li>
 Recognize and appreciate repeat guests and elite members.
 </li>
 <li>
 Provide services which are prompt, professional and discreet.
 </li>
 <li>
 Have a great understanding in terms of product knowledge. Therefore, able to answer guest enquiries confidently.
 
 
 </li>
 </ul>
 
 Core Work Activities
 
 
 
 <ul>
 <li>
 Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.
 </li>
 <li>
 Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.
 </li>
 <li>
 Assist with any check-in and check-out procedure.
 </li>
 <li>
 Ensure that guest is allocated in a room in accordance to guest preferences.
 </li>
 <li>
 Handles any customer problems and resolve promptly.
 </li>
 <li>
 Informs guests about the formalities including hotel policies, any particular conditions relating to their stay and the services available.
 </li>
 <li>
 Answer phone calls in accordance to the standards. Transfer calls if necessary.
 </li>
 <li>
 Take charge of group billing and other requirements.
 </li>
 <li>
 Promote hotel loyalty program. Hence, able to explain all information pertinent to the membership program confidently.
 </li>
 <li>
 Drive upsell and cross sell initiatives.
 </li>
 <li>
 Respects the privacy and security of hotel guest.
 </li>
 <li>
 Perform reservation, operator, guest relations and porter functions.
 </li>
 <li>
 Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
 </li>
 <li>
 Respects procedures governing invoicing and cash operations.
 </li>
 <li>
 Monitors movements in the hotel lobby with discretion.
 </li>
 <li>
 Able to provide concierge services such as babysitting request, courier services, restaurant reservations, transportation arrangements and others.
 </li>
 <li>
 Ensure the lobby area is always compliant to the brand standards.
 </li>
 <li>
 Well versed in the property management system and other hotel systems to ensure effective running of the hotel operation.
 </li>
 <li>
 Able to carry out emergency response procedures.
 </li>
 <li>
 Adhere to all operating standard procedures, hotel policies and brand standards.
 </li>
 <li>
 Standing, sitting or walking for extended periods of time.
 
 
 </li>
 </ul>
 
 Administration
 
 
 
 <ul>
 <li>
 All cashiering functions are accurately and properly done. Any supporting internal forms to be documented and approved by AFOM.
 </li>
 <li>
 Ensure that all the required guest documentation is retrieved, updated on the system and stored safely complying to the private and confidential information policy.
 </li>
 <li>
 Internal communications to be consistently updated, acknowledged and passed on to others e.g log book, traces, BEO, etc.
 </li>
 <li>
 To balance the cash report and remittance envelope at the end of shift.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Develop and maintain positive working relationships with others.
 </li>
 <li>
 Respects norms concerning hygiene and cleanliness in the workplace.
 </li>
 <li>
 Applies the hotel's safety regulations (fire hazards etc).
 </li>
 <li>
 Respects and participates in the sustainable practices hotel program.
 </li>
 <li>
 Perform other reasonable job duties as requested by Superiors.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Guest Services / Royal Service or similar coordinating position recommended
 </li>
 <li>
 Must have excellent communication skills, both written and verbal
 </li>
 <li>
 Must be highly organized, energetic and possess the ability to work well under pressure
 </li>
 <li>
 Must possess excellent decision-making, relationship, organization and planning skills
 </li>
 <li>
 Must have the ability to manage several tasks simultaneously
 </li>
 <li>
 Must be physically fit in order to lift and move luggage
 </li>
 <li>
 Proficient in the English language (verbal &amp; written), second language is an asset
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Must have the ability to handle cash effectively and accurately
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Fluency in English , additional languages are a plus
 </li>
 </ul>
</div>

Guest Service Agent

Hilton

<div>Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
What will I be doing
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise / Manage daily Concierge operations</li><li>
Set Departmental objectives, work schedules, budgets, policies and procedures</li><li>
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li><li>
Coordinating with other departments within the hotel, such as housekeeping, maintenance, and front desk, to ensure seamless service delivery and guest satisfaction.</li><li>
Maximize Sales revenues through up-selling and marketing programs.</li><li>
Handling any issues or complaints that arise during a guest's stay with professionalism and efficiency and finding satisfactory resolutions.</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Maintain good communication and working relationships with all hotel areas</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Continuously seeking feedback from guests and monitoring industry trends to identify areas for improvement in service delivery and guest satisfaction.</li><li>
Attend Front of House/Hotel meetings, as required</li></ul>
What are we looking for
A Chief Concierge serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 4&ndash;6 years of experience in a luxury or ultra-luxury hotel environment, with proven exposure to Concierge or Front Office operations.</li><li>
Previous leadership experience within a Concierge or Front of House team, with a strong ability to mentor, motivate, and develop Team Members.</li><li>
Extensive knowledge of the local destination, including cultural attractions, dining, entertainment, events, and bespoke experiences, with the ability to curate personalized guest itineraries.</li><li>
Proven ability to deliver highly personalized, anticipatory service, exceeding the expectations of discerning luxury travelers and VIP guests.</li><li>
Strong understanding of luxury service standards, guest recognition practices, and complaint resolution at the highest level.</li><li>
Exceptional communication and interpersonal skills, with the confidence to engage professionally with high-profile guests, partners, and internal stakeholders.</li><li>
Demonstrated ability to manage multiple priorities and remain calm, resourceful, and solution-oriented in a fast-paced, high-pressure environment.</li><li>
High level of organizational skills and attention to detail, ensuring consistency, accuracy, and excellence in all guest interactions.</li><li>
Ability to build and maintain strong relationships with local vendors, partners, and service providers to enhance guest experiences.</li><li>
Proficiency in property management systems and Front Office technology, with a solid understanding of hotel policies and procedures.</li><li>
A genuine passion for hospitality, service excellence, and continuous improvement, with a strong commitment to upholding the brand&rsquo;s luxury standards.</li><li>
Flexibility to work a variety of shifts, including weekends, holidays, mornings, afternoons, and evenings, as required by operational needs.
</li></ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge/Guest Services department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Knowledge of Micros-Fidelio Property Management System an asset.
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Head Concierge

Explore 453+ Hotel lobby concierge in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.