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hotel reservation agent

Westminster Properties

Job Seekers: for immediate joining only (no notice period), please apply only if you meet the following requirements:RESERVATION AGENT: 5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM (like Opera, RMS) as reservation executive (back office)URGENT<ul><li>5* Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul>REQUIREMENTSMinimum 2 years solid UAE Experience in 5* Hotel (or Holiday Homes) as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)<ul><li>Immediate joiners and visa takers (only visit or cancelled Visa)</li><li>Attractive and can speak English, Arabic.</li><li>A highly responsible and Confident individual and attention to details is a must. Should be flexible with timings</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 per month

Reservation Agent (Hotel / Holiday Homes Background)

Millennium Al Barsha Hotel

<div>
 As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
 </li>
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 Provide information about room availability, rates, and hotel amenities.
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 Ensure accurate and efficient processing of guest reservations.
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 Address guest inquiries and concerns related to bookings and accommodation.
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 Verify guest information and payment details to confirm reservations.
 </li>
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 Offer assistance and recommendations to guests based on their preferences and needs.
 </li>
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 Promote special offers, packages, and discounts to enhance the guest experience.
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 Maintain up-to-date knowledge of hotel policies, procedures, and room types.
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 Collaborate with the reservations team to ensure accurate room inventory management.
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 Assist with group reservations and bookings as needed.
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 Uphold a high standard of customer service and professionalism in all interactions.
 </li>
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 Participate in ongoing training to improve reservation skills and knowledge.
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 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
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 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Reservations Agent - Millennium Atria Business Bay

Pyramisa Hotel Apartment

Handles all room reservations and any inquiries about rates/packages/promotions via phone, fax, and internet in a timely manner under the general supervision of the Front Office Manager. All work shall be done in accordance with the company and/or brand requirements and service principles.<ul><li>Handles incoming reservations received through the following channels and enters them into the computer:</li><li>The telephone</li><li>Telefax E-mail/Internet</li><li>Processes and adds amendments and cancellations into the computer.</li><li>Knows the type of rooms available as well as their location and layout.</li><li>Knows the selling status, rates, and benefits of all packages plans.</li><li>Knows the credit policy of the hotel and how to code each reservation.</li><li>Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>Responds to enquiries and reservations through fax and e-mail as they come in.</li><li>Sell the best rated room to meet the guest's needs; maximize rate for all reservations.</li><li>Access all functions of computer system according to established procedures and standards.</li></ul>Job Type: Full-timePay: AED1,800.00 - AED2,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Reservation: 1 year (Preferred)</li><li>Prologic System: 1 year (Preferred)</li></ul>

Reservation Agent

Terahertz Marketing

Job descriptionWe are looking for expert and motivated retention agents with at least 3 years experience and ready to join our team. The candidate must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers. We are looking for agents who can fluently speak Malyalam &amp; EnglishQualification and Requirements:<ul><li>Malyalam &amp; English Speaker is a MUST</li><li>Previous FOREX industry experience is a MUST ( at least 3 Years )</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>Retention - Forex: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Preferred)</li><li>Malyalam (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

FOREX Agents for Retention (Malyalam & English Speakers)

Aurora Stays Holiday Homes Rental LLC

Aurora is one of Dubai&rsquo;s leading short-term rental management companies. We are looking for a reliable and well-presented Check-In Agent to handle guest arrivals and ensure a seamless start to every stay. The ideal candidate is punctual, service-oriented, and familiar with Dubai locations and buildings.Responsibilities:<ul><li>Greet guests upon arrival and conduct smooth, professional check-ins</li><li>Guide guests through apartment features, facilities, and rules</li><li>Handle key handovers and verify guest IDs and booking details</li><li>Communicate with operations, housekeeping, and maintenance teams to ensure readiness</li><li>Coordinate check-outs when needed and report any issues</li><li>Maintain excellent communication with the Guest Experience team</li><li>Represent the company with professionalism and hospitality</li></ul>Requirements:<ul><li>Minimum 1 year of experience in hospitality, concierge, or holiday homes in Dubai</li><li>Excellent communication and interpersonal skills</li><li>Fluent in English (Arabic or additional languages is a strong advantage)</li><li>Familiarity with Downtown Dubai buildings and locations</li><li>Well-groomed, punctual, and customer-service oriented</li><li>Flexible to work evenings, weekends, and public holidays</li><li>UAE driving license is a strong advantage</li></ul>Benefits:<ul><li>Competitive salary + performance bonuses</li><li>Fuel allowance / transportation support</li><li>Company mobile phone provided</li><li>Training and growth opportunities within the team</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>List your previous Dubai experience in the Holiday Homes (Dubai) industry. Which companies did you work for?</li></ul>Experience:<ul><li>Holiday Homes (Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Check-In Agent – Holiday Homes

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 
 Industry &amp; Sector:
 
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 
 
 
 Primary job title (standardized):
 
 Front Desk Agent / Hotel Receptionist
 
 
 
 About The Opportunity
 
 
 
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
 </li>
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 Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
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 Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
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 Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
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 Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
 </li>
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 Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 Must-Have
 
 
 <ul>
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 Proven experience in hotel front desk or guest services roles.
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 Operational knowledge of Opera PMS or equivalent property management systems.
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 Proficiency with POS systems and basic cashiering/billing procedures.
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 Fluent English (verbal and written); clear telephone etiquette.
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 Strong attention to detail and ability to handle transactions accurately under pressure.
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 Valid legal authorization to work in the UAE.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
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 Arabic language proficiency.
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 Experience with MICROS/Oracle POS or global distribution/reservation systems.
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 Formal training or certificate in hospitality, customer service or front office operations.
 
 
 </li>
 </ul>
 Benefits &amp; Culture Highlights
 
 
 <ul>
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 On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
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 <li>
 Competitive UAE compensation package, staff benefits and training to advance front-office skills.
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 Clear career pathways for high performers within hotel operations and guest services.
 
 
 </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 
 
 Skills: management,cashiering,operations
</div>

Hotel Receptionist

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer - Night Shift (Arabic Speaker)

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