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hotel reservation agent

Westminster Properties

Immediate joining only (no notice period), please apply only if you meet the following requirements:RESERVATION AGENT: 5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM (RMS, Opera, ) as reservation executive (back office)URGENT<ul><li>5* Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul>REQUIREMENTSMinimum 2 years solid UAE Experience in 5* Hotel (or Holiday Homes) as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)<ul><li>Immediate joiners and visa takers (only visit or cancelled Visa)</li><li>Pleasant personality and can speak and write well in English.</li><li>A highly responsible and confident individual and attention to details is a must.</li><li>Should be flexible with timings</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 per month

Reservation Agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

MIRA Construction

<div>The Reservation Agent will be responsible for managing all aspects of guest reservations and booking inquiries across multiple platforms (OTA, direct, corporate). This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with internal teams (housekeeping, finance, and property management) to ensure seamless guest experiences and proper record-keeping for long-term rentals.
Key Responsibilities
Reservations Management
<ul><li>Handle all incoming booking inquiries via phone, email, WhatsApp, and OTA platforms (Booking.com, Airbnb, Expedia, etc.).</li>
<li>Enter and update reservations accurately in the reservation system / PMS.</li>
<li>Confirm reservations and send booking confirmations to guests and owners.</li>
<li>Modify, cancel, and reassign reservations as required.</li>
<li>Maintain daily occupancy reports and availability calendars.</li>
</ul>
Guest &amp; Client Communication<ul>
<li>
Respond promptly to guest inquiries in a professional and courteous manner.</li>
<li>Provide information on properties, amenities, rates, and policies.</li>
<li>Handle special requests (early check-in, late check-out, extra services).</li>
<li>Resolve booking-related issues and escalate when necessary.</li>
</ul>
Coordination &amp; Compliance<ul>
<li>
Communicate booking details with housekeeping and operations teams.</li>
<li>Coordinate with finance for collection of payments, deposits, and refunds.</li>
<li>Support property management team for long-term rental tenant move-ins/move-outs.</li>
<li>Upload and maintain guest and booking details in the DTCM portal in line with Dubai regulations.</li>
<li>Ensure all guest documents are collected in line with SOPs (passport copies, Emirates ID, etc.).</li>
<li>Maintain accurate records for reporting, audits, and regulatory compliance.</li>
</ul>
Additional Tasks<ul>
<li>
Monitor guest reviews and escalate issues to management.</li>
<li>Prepare daily, weekly, and monthly reservation reports for management.</li>
<li>Assist marketing team with updates on occupancy, promotions, and blocked dates.</li>
<li>Keep property listings updated on all OTA platforms.</li>
<li>Support in preparing check-in packs and guest communication templates.</li>
</ul>
Requirements<ul>
<li>
Experience as a reservation agent</li>
<li>Russian language fluency</li></ul></div>

Reservation Agent (Russian Speaking)

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>To update any special requests and billing details in Opera</li><li>To give a polite and friendly response to all incoming telephone enquiries</li><li>To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>To process all enquiries and reservation confirmations on the same day as receipt</li><li>To maintain accurate filing systems for all correspondence within the department</li><li>To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>To identify potential sales leads for the sales team to develop future accounts</li><li>To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Hotel reservations experience gained in the Middle East preferable</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English with Arabic and other languages preferred</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25158212 
Job CategoryReservations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent (Arabic Speaker)

<div>Additional Information 
Job Number25162351 
Job CategoryReservations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Support Reservation Manager and Revenue Manager for setting up and achieving set revenue targets.
 </li>
 <li>
 Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
 </li>
 <li>
 To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.
 </li>
 <li>
 To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM.
 </li>
 <li>
 Submit requested reports and information in a timely manner.
 </li>
 <li>
 Proactively promote other sister properties of the Dusit Hotels and Resorts.
 </li>
 <li>
 Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel.
 </li>
 <li>
 To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
 </li>
 <li>
 Develop short, medium and long term reservation strategies to support the overall hotel business needs.
 </li>
 <li>
 Maintains high level of effective communications with guests and colleagues.
 </li>
 <li>
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
 </li>
 <li>
 Participates in community projects or activities in order to promote the hotel&rsquo;s image and cooperates to improve community relationship.
 </li>
 <li>
 Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.
 </li>
 </ul>
</div>

Assistant Manager – Reservations

Explore 671+ Hotel reservation agent in Dubai this October. Find roles across top companies and apply now to boost your career.

671 hotel reservation agent jobs IN Dubai

Reservation Agent

Reservations Agent

Reservation Agent (Russian Speaking)

Reservations Agent

Reservations Agent (Arabic Speaker)

Reservations Agent

Assistant Manager – Reservations