receptionist

guest service agent

hr coordinator

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housekeeping room attendant Jobs in Dubai

housekeeping room attendant

hotel reservations agent

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><b><br>
KEY DUTIES AND RESPONSIBILITIES</b></p><p>
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:</p><ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.</li><li>
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li><li>
Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.</li><li>
Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.</li><li>
Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
Assist in management administration with regard to staffing: Rostering, time and leave management etc.</li><li>
Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li></ul><p>
#LI-MH1</p><b><br>
Qualifications</b><br>
<ul><li>
Two years of experience in hotel reservation and rooms division.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.</li><li>
Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.</li><li>
In-depth knowledge of revenue management principles and practices.</li><li>
Experience with upselling techniques and strategies.</li><li>
Excellent customer service skills with a focus on guest satisfaction.</li><li>
Flexibility to work varying shifts, including weekends and holidays, as required.</li><li>
Strong problem-solving skills and attention to detail.</li></ul></div>

Reservation Supervisor

One&Only One Za’abeel

<div></div><div><div>Agent, Restaurant Reservations - One &amp; Only One Za'abeel<br>
(18681)</div><br>
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at One &amp; Only One Za'abeel.</div>
<div>
As an Agent, Restaurant Reservations you will be responsible for taking Restaurant Reservations for all Restaurants in One &amp; Only One Za'abeel in a proper manner as per the hotel&rsquo;s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding One &amp; Only One Za'abeel products or services.</div><br>
<div></div>
<div><b>
About You</b></div>
<div>
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.</div><br>
<div></div>
<div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Restaurant Reservations - One & Only One Za'abeel

Bab Al Shams Desert Resort

Overview <p>Get AI-powered advice on this job and more exclusive features.</p> <p>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.</p> <p><strong>About The Role</strong></p> <p>The call center Agent will be the liaison between our company and its current and potential customers.</p> Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> <p>Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> <p>Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x</p> <p>Get notified about new Call Center Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p>

Call Center Agent

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
  </li>
  <li>
   Adhere to all Standard Operating Procedures.
  </li>
  <li>
   Take personal responsibility for driving upselling, achieving set revenue targets by months.
  </li>
  <li>
   Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
  </li>
  <li>
   Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  </li>
  <li>
   Handle daily trace/follow up reports according to departmental requirements.
  </li>
  <li>
   Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
  </li>
  <li>
   Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
  </li>
  <li>
   Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
  </li>
  <li>
   To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
  </li>
  <li>
   Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
  </li>
  <li>
   Maintain a motivational working environment within the department, and with other colleagues in the hotel
  </li>
  <li>
   Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
  </li>
  <li>
   Be knowledgeable about local seasonality and events.
  </li>
  <li>
   Proactively promote other sister properties of Minor International.
  </li>
  <li>
   Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
  </li>
  <li>
   To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
  </li>
  <li>
   Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
  </li>
  <li>
   To attend hotel events, daily shift briefings and training to improve professional skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years' experience in a 5* hotel &amp; resort
  </li>
  <li>
   Fluency in English; additional language(s) a plus
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strong attention to detail and ability to multitask
  </li>
  <li>
   Customer service-oriented with a positive attitude
  </li>
  <li>
   Flexibility to work in shifts, including weekends and holidays
  </li>
  <li>
   Ability to work well under pressure and meet sales targets
   <br/>
   <br/>
  </li>
 </ul>
</div>


Reservation Agent

<div></div><div><div>Agent, Reservations<br>
(18598)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b><i>
About The Role</i></b></div>
<ul>
<li><div><i>Ensure full understanding of the business strategy and positioning of the RARE Finds brand and can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.</i></div>
</li>
<li><div><i>Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.</i></div></li></ul><br>
<div>
</div><div><b><i>Key Duties and Responsibilities</i></b></div>
<ul>
<li><div><i>Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPI&rsquo;s by implementing strategies and business plans briefed by line manager.
</i></div></li><li><div><i>Being a Bab Al Shams Resort employee means embodying and conveying the brand mindset through the values of Connection, Warmth, Care, and Empowerment.</i></div>
</li>
<li><div><i>Serve as the main contact for Rooms reservations and provide the best first impression of Bab Al Shams Desert Resort to all callers &amp; convert inquiries into contracted business and respond, positively, to sales inquiries with a focus on revenue maximization and quality.
</i></div></li><li><div><i>Attract guests and enhance their loyalty, providing a distinctive service through communication and sales skills, to improve the hotel&rsquo;s image and to increase revenue.
</i></div></li><li><div><i>Actively up-sells each business opportunity to maximize revenue opportunity.</i></div>
</li>
<li><div><i>Handles all incoming calls utilizing company approved standard of greeting and follow the LQA reservations script.</i></div>
</li>
<li><div><i>Ensure full and comprehensive knowledge of the resort facilities.</i></div>
</li>
<li><div><i>Process all reservation requests by entering the data accurately in the Property management system.</i></div>
</li>
<li><div><i>Be a continual source of information, help, and assistance to all guests.</i></div>
</li>
<li><div><i>Answers guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, and special events).</i></div>
</li>
<li><div><i>Use sales techniques as per LQA Standards requirements when assisting guests in making reservations, including personalizing calls, using storytelling to give a sense of place and build anticipation prior to the stay, obtaining complete guest needs, suggesting alternate dates, or directing guests to sister properties on sold out days.</i></div>
</li>
<li><div><i>Identifies guest reservation needs by asking open-ended questions to obtain all necessary information.</i></div>
</li>
<li><div><i>Determines the most appropriate room type to meet guest requirements and maximize room rate.</i></div>
</li>
<li><div><i>Verifies all reservation information with callers to ensure accuracy.</i></div>
</li>
<li><div><i>Accommodates and documents special requests in an accurate and efficient manner.</i></div>
</li>
<li><div><i>Explains guarantee and cancellation policies to callers.</i></div>
</li>
<li><div><i>Describes room accommodations and benefit feature sale amenities to guests.</i></div>
</li>
<li><div><i>Ensures accurate input of reservations details in the property management system (OPERA)</i></div>
</li>
<li><div><i>Assigns confirmation/cancellation numbers and clearly relays this information to callers.</i></div>
</li>
<li><div><i>Prepares and sends confirmation letters within 2hrs to ensure guest satisfaction.</i></div>
</li>
<li><div><i>Coordinates with Concierge on all airport transfers requests</i></div>
</li>
<li><div><i>Coordinates with Restaurant reservations on all restaurant reservations requests</i></div>
</li>
<li><div><i>upsell resorts outlets and facilities whenever possible and show knowledge about other the resort facilities.</i></div>
</li>
<li><div><i>when answering questions
</i></div></li><li><div><i>Identifies repeat guests using appropriate codes.</i></div>
</li>
<li><div><i>Resolves guest complaints, ensuring guest satisfaction.</i></div>
</li>
<li><div><i>Ensure to update VIP bookings in the Property Management System.</i></div>
</li>
<li><div><i>Ensure correct profiles are attached for guests, Tour Operators, Wholesalers and Corporates to ensure quality of reservations data and merge duplicate profiles when needed.</i></div>
</li>
<li><div><i>Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.</i></div>
</li>
<li><div><i>Ensure to update guest preferences in SAGA platform.</i></div>
</li>
<li><div><i>Maintains a high level of communication and feedback within the department.</i></div>
</li>
<li><div><i>Ensure all FAM Trip / Complimentary rooms are booked as per standard outlined.</i></div>
</li>
<li><div><i>To respond to all guest requests made through Online Travel Agent&rsquo;s extranets in timely manner.</i></div>
</li>
<li><div><i>Ensure daily task lists are covered before end of the shift.</i></div>
</li>
<li><div><i>Reports to duty punctually and in accordance with the department duty roster.</i></div>
</li>
<li><div><i>To be consistently well groomed &amp; professional in appearance and to always wear the appropriate uniform and name badge.</i></div>
</li>
<li><div><i>To attend departmental meetings/briefings and resort training programs as and when needed or instructed.</i></div>
</li>
<li><div><i>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</i></div>
</li>
<li><div><i>Works as part of a team that maximizes guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution.</i></div>
</li>
<li><div><i>Adhere to Kerzner Reservations Excellence 12 weeks onboarding program.</i></div>
</li>
<li><div><i>Ensure guest confidentiality is always maintained.</i></div>
</li>
<li><div><i>To adhere to all Standard Operating Procedures (Kerzner SOPs &amp; BAS SOPs)</i></div>
</li>
<li><div><i>To ensure full understanding and adhering to Department&rsquo;s KPIs
</i></div></li><li><div><i>Maintain strong commercial relationships with direct guests, third party bookers and partners.</i></div>
</li>
<li><div><i>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times.</i></div></li></ul><br>
<div>
</div><div><b><i>Job Requirements</i></b></div>
<ul>
<li><div><i>1-2 years minimum experience in a similar role in four- or five-star hotel.</i></div>
</li>
<li><div><i>Knowledge of reservation and distribution tools</i></div>
</li>
<li><div><i>Knowledge of the hospitality sector</i></div>
</li>
<li><div><i>Opera/Fidelio Knowledge</i></div>
</li>
<li><div><i>Microsoft Office Software applications skills</i></div>
</li>
<li><div><i>UAE/GCC local market experience</i></div>
</li>
<li><div><i>Excellent Communication Skills</i></div>
</li>
<li><div><i>Listen effectively</i></div>
</li>
<li><div><i>Communicate clearly and in a friendly way
</i></div></li><li><div><i>To solve the issue</i></div>
</li>
<li><div><i>Organized and disciplined, dedicated and loyal (essential)</i></div>
</li>
<li><div><i>Friendly, pleasant, and easy to be around (essential)</i></div>
</li>
<li><div><i>Work effectively under pressure to meet deadlines (essential)</i></div>
</li>
<li><div><i>Expertise in written and spoken English (essential)</i></div>
</li>
<li><div><i>High level of telephone skills (essential)</i></div>
</li>
<li><div><i>Willing to take personal responsibility for own performance</i></div></li></ul><div></div><div><br>
</div><div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Reservations

Raffles

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><p></p><b><br>
Job Description</b><p><br>
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.</p><p>
Reporting to the Reservations Manager, responsibilities and essential job functions include:</p><ul><li>
Understand and apply the key principles of <b>ACCOR&rsquo;s Pricing Strategies and Revenue Management</b>, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

Reservations Agent

Accor

<div><div>Company Description</div><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><p></p><div><br>
Job Description</div><p><br>
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.</p><p>
Reporting to the Reservations Manager, responsibilities and essential job functions include:</p><ul><li>
Understand and apply the key principles of <b>ACCOR&rsquo;s Pricing Strategies and Revenue Management</b>, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

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