front office manager

guest services manager Jobs in Kuwait City

guest services manager

marketing manager

restaurant manager

sales manager

hr manager

IHG Hotels & Resorts

<div>
 
 People
 
 
 
 <ul>
 <li>
 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
 </li>
 <li>
 Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases
 </li>
 <li>
 Assure that Hotel entrance and Public Area are to be kept clean at all times
 </li>
 <li>
 Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times
 </li>
 <li>
 Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations
 </li>
 <li>
 Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook
 </li>
 <li>
 Encourage guest to post their reviews on Trip-Advisor and Facebook
 </li>
 <li>
 Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards
 </li>
 <li>
 Upsell late Check-Out
 </li>
 <li>
 Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards
 </li>
 <li>
 Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy
 </li>
 <li>
 Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)
 </li>
 <li>
 Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name
 </li>
 <li>
 Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place
 </li>
 <li>
 Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
 </li>
 <li>
 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 </li>
 <li>
 Provides functional assistance and direction to all departments.
 </li>
 <li>
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 </li>
 <li>
 Supervises and directs Reception and Reservations personnel.
 </li>
 <li>
 Supports and assists Front Office personnel and all departments at peak periods.
 </li>
 <li>
 Ensures VIPs and priority club guests receive special attention
 </li>
 <li>
 Inspects front of house and back of house regularly for cleanliness.
 </li>
 <li>
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 </li>
 <li>
 Provides input for Front Office meetings.
 </li>
 <li>
 Promotes inter-hotel sales and in-house facilities.
 </li>
 <li>
 Checks billing instructions and monitors guest credit
 </li>
 <li>
 Analyses and approves discounts and rebates.
 </li>
 <li>
 Analyses the rate variance report to ensure rooms revenue control
 </li>
 <li>
 Takes action with the Property Management Systems (PMS) in emergency situation.
 </li>
 <li>
 Ensures front line staffs comply with FIT Marketing techniques and maximize sales.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
 </li>
 <li>
 Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty
 
 
 </li>
 </ul>
 
 Accountability
 
 
 
 <ul>
 <li>
 This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
 
 
 </li>
 </ul>
 
 Financial Management
 
 
 
 <ul>
 <li>
 Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Experience Manager - CP

American International University, Kuwait

<div>
 Job Title: Manager of Accreditation
 
 
 Classification: Institutional Support
 
 
 Reports To: Director, Office of Quality Assurance and Institutional Effectiveness
 
 
 Location: Jahra, Kuwait
 
 
 
 About The American International University
 
 
 
 American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.
 
 
 For more information, visit: www.aiu.edu.kw
 
 
 
 Job Purpose
 
 
 
 The Manager of Accreditation supports the accreditation process and program review by coordinating documentation, compliance reporting, and communication with accrediting bodies. The role ensures institutional readiness for initial accreditation, renewals, and site visits, and works closely with academic and administrative units to maintain compliance with accreditation standards.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate institutional and program accreditation documentation and submissions
 </li>
 <li>
 Support the preparation of accreditation self-studies, reports, and evidence files
 </li>
 <li>
 Maintain accreditation records, calendars, and compliance documentation
 </li>
 <li>
 Liaise with academic and administrative units to ensure timely and accurate data submission
 </li>
 <li>
 Support preparation and logistics for accreditation site visits
 </li>
 <li>
 Monitor compliance with accreditation standards and follow-up requirements
 </li>
 <li>
 Assist in drafting accreditation-related reports, policies, and procedures
 </li>
 <li>
 Provide regular accreditation status updates to leadership
 </li>
 <li>
 Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of higher education accreditation standards and processes
 </li>
 <li>
 Strong organizational and documentation management skills
 </li>
 <li>
 High attention to detail and ability to meet deadlines
 </li>
 <li>
 Strong written and verbal communication skills in English
 </li>
 <li>
 Ability to work effectively with diverse academic and administrative stakeholders
 </li>
 <li>
 Discretion and professionalism when handling sensitive information
 </li>
 <li>
 Proficiency in Microsoft Office applications
 
 
 </li>
 </ul>
 Education and Experience
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Education, Higher Education Administration, or a related field (required)
 </li>
 <li>
 Minimum of 4&ndash;6 years of experience in accreditation, compliance, or quality assurance
 </li>
 <li>
 Higher education experience required
 
 
 </li>
 </ul>
 How to Apply
 
 
 Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs
 
 
 Applications will be reviewed on a rolling basis until the position is filled. The successful candidate is expected to commence employment on August 30, 2026.
</div>

Manager of Accreditation

Career Land Center

<div><div>A 5-star luxury hotel in Kuwait is seeking an Assistant Manager to support the daily operations of its lounge outlet, ensuring a consistently high standard of guest service and ambiance.
<h4 class="jobSectionHeader">Key Responsibilities
</h4><ul><li>Support daily operations and service standards within the lounge
</li><li>Assist in supervising and training lounge staff
</li><li>Ensure guest service, presentation, and ambiance meet luxury brand standards
</li><li>Monitor stock levels and coordinate with suppliers as needed
</li><li>Handle guest requests and resolve issues promptly
</li><li>Support scheduling and shift coverage for the outlet
</li></ul><h4 class="jobSectionHeader">Requirements
</h4><ul><li>Must have relevant experience in a similar F&amp;B or lounge management role
</li></ul><h4 class="jobSectionHeader">Benefits
</h4><ul><li>Furnished shared accommodation (rent and limited utilities included)
</li><li>Airline ticket allowance every 24 months of service
</li><li>30 days' annual vacation as per Kuwait Labour Law
</li><li>Arabic language allowance for eligible work days
</li><li>Local government medical insurance and workmen's compensation
</li><li>Duty meals provided
</li><li>Complimentary nights at partner hotels within the group after 90 days of service
</li><li>Fitness centre and sports facilities available at staff accommodation
</li><li>End-of-service gratuity as per Kuwait Labour Law
</li><li>Uniform laundry and dry cleaning provided
</li><li>Overtime compensated in hours
</li><li>50% discount on F&amp;B at select outlets (with prior booking)
</li><li>No probation period for internal transfers within the hotel group; 3 months for external hires
</li><li>15 public holidays per year
</li><li>Monthly service charge distribution based on days worked
</li><li>Sick leave after 90 days of employment (tiered pay schedule)
</li><li>3 months' termination notice (or pay in lieu)
</li><li>48-hour work week with 2 days off per week
</li><li>Annual salary review in line with hotel policy</li></ul></div></div>

Assistant Manager – Hotel Lounge

<div>
 
 People
 
 
 
 <ul>
 <li>
 Supervise and support the restaurant team during daily operations to ensure efficient and professional service.
 </li>
 <li>
 Assist in training, coaching, and developing colleagues to improve performance and service standards.
 </li>
 <li>
 Conduct daily briefings and allocate duties to ensure smooth operations.
 </li>
 <li>
 Foster a positive working environment and encourage teamwork across all departments.
 </li>
 <li>
 Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Support the Restaurant Manager in achieving departmental revenue and profitability targets.
 </li>
 <li>
 Monitor stock usage and minimize wastage through effective inventory control.
 </li>
 <li>
 Ensure accurate billing, cashiering procedures, and cash handling practices.
 </li>
 <li>
 Assist with inventory counts and ordering of restaurant supplies when required.
 
 
 </li>
 </ul>
 
 Guest Experience
 
 
 
 <ul>
 <li>
 Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.
 </li>
 <li>
 Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.
 </li>
 <li>
 Monitor service quality to ensure compliance with IHG brand standards.
 </li>
 <li>
 Handle guest complaints efficiently and escalate concerns when necessary.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.
 </li>
 <li>
 Ensure tables, buffet displays, and service stations are properly set up and maintained.
 </li>
 <li>
 Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.
 </li>
 <li>
 Promote sustainable work practices by minimizing waste and conserving resources.
 </li>
 <li>
 Maintain a safe, clean, and organized working environment.
 </li>
 <li>
 Perform any other reasonable duties assigned by management to support the operation.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Restaurant Supervisor

Crowne Plaza Hotel

<div><div>People</div><ul><li>Supervise and support the restaurant team during daily operations to ensure efficient and professional service.</li><li>Assist in training, coaching, and developing colleagues to improve performance and service standards.</li><li>Conduct daily briefings and allocate duties to ensure smooth operations.</li><li>Foster a positive working environment and encourage teamwork across all departments.</li><li>Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.</li></ul><div>
Financial</div><ul><li>Support the Restaurant Manager in achieving departmental revenue and profitability targets.</li><li>Monitor stock usage and minimize wastage through effective inventory control.</li><li>Ensure accurate billing, cashiering procedures, and cash handling practices.</li><li>Assist with inventory counts and ordering of restaurant supplies when required.</li></ul><div>
Guest Experience</div><ul><li>Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.</li><li>Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.</li><li>Monitor service quality to ensure compliance with IHG brand standards.</li><li>Handle guest complaints efficiently and escalate concerns when necessary.</li></ul><div>
Operations</div><ul><li>Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.</li><li>Ensure tables, buffet displays, and service stations are properly set up and maintained.</li><li>Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.</li></ul><div>
Responsible Business</div><ul><li>Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.</li><li>Promote sustainable work practices by minimizing waste and conserving resources.</li><li>Maintain a safe, clean, and organized working environment.</li><li>Perform any other reasonable duties assigned by management to support the operation.</li></ul><div>
</div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

Four Seasons

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Select and interview candidates, provide training, and oversee staff performance; conduct performance evaluations and manage disciplinary matters.
 </li>
 <li>
 Makes sure that all their subordinates comply with their respective core standards &amp; culture standards.
 </li>
 <li>
 Is accountable for being a highly visible individual in the lobby that well represents the Executive Management.
 </li>
 <li>
 Coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest
 </li>
 <li>
 Schedule all Guest Service staff (Bell staff, Valet Parking and Door staff) to ensure maximum guest satisfaction within budgeted guidelines.
 </li>
 <li>
 Ensure all vehicles and keys are handled with caution and are properly secured.
 </li>
 <li>
 Coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in similar position preferably in a luxury or five‑star hotel environment.
 </li>
 <li>
 Proven leadership experience in managing multicultural teams.
 </li>
 <li>
 Strong organizational and planning skills.
 </li>
 <li>
 Excellent communication, organizational, and problem‑solving skills.
 </li>
 <li>
 Ability to work flexible hours, including weekends, evenings, and public holidays.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Fully furnished single accommodation in high-quality staff housing.
 </li>
 <li>
 Complimentary stays at Four Seasons Hotels worldwide.
 </li>
 <li>
 Paid annual home leave tickets.
 </li>
 <li>
 Free transportation to and from the hotel.
 </li>
 <li>
 Quality employee meals.
 </li>
 <li>
 Comprehensive medical coverage.
 </li>
 <li>
 Vibrant social, cultural, and sporting activities.
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 The hotel will provide work authorization for the successful candidate.
 
 
 We look forward to welcoming your application and the possibility of you joining our Four Seasons family!
</div>

Guest Services Manager

Explore 9+ Hr manager in Kuwait City this August. Find roles across top companies and apply now to boost your career.

9 hr manager jobs In Kuwait City

Guest Experience Manager - CP

Manager of Accreditation

Assistant Manager – Hotel Lounge

Restaurant Supervisor

Restaurant Supervisor

Sales Associate

Guest Services Manager