project manager

operations manager

technical manager

planning manager

it support engineer

information technology manager

Accor Group

Job Title Assistant IT Manager - Hospitality Technology Support Job Description Assistant IT Manager - Hospitality Technology Support Position Overview We are hiring an Assistant IT Manager for our Accor Dubai location to support our growing hospitality technology ecosystem. This role will support the daily management of IT systems, network infrastructure, and digital operations for a high-volume hotel environment. As an Assistant IT Manager, you will play a vital role in implementing secure, scalable, and efficient tech solutions to ensure excellent guest experiences and operational continuity. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Information Technology (IT) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Core Duties * Assist the IT Manager in managing all hotel technology infrastructure, including servers, Wi-Fi systems, POS, and reservation platforms * Implement and oversee IT security policies, backups, and disaster recovery protocols * Support and troubleshoot hardware and software systems for multiple departments * Liaise with third-party vendors for procurement, support contracts, and system upgrades * Monitor hotel network stability, system uptime, and ensure compliance with cybersecurity standards * Lead minor IT projects, prepare documentation, and assist with larger IT rollouts across departments * Train users on new technology tools and ensure basic IT awareness across departments * Participate in shift-based support coverage and ensure quick turnaround for help desk tickets * Maintain IT asset records and assist in planning the department's technology roadmap Candidate Requirements * Bachelor s degree in Information Technology, Computer Science, or related discipline * 3 to 5 years of hands-on experience in hospitality IT or hotel system administration * Sound understanding of networking, system security, property management systems (PMS), and point-of-sale (POS) integration * Excellent troubleshooting, communication, and coordination skills * Demonstrated ability to manage priorities under pressure in a 24/7 operation * Familiarity with Microsoft environments, virtualization, and cloud solutions * Flexible to work weekends or holidays when critical systems require support or upgrade

Assistant IT Manager

Housekeeping Co

Key Responsibilities:
<ul>
<li>Manage and supervise the IT team, including daily operations and performance.</li>
<li>Oversee installation, configuration, and maintenance of hardware, software, and networks.</li>
<li>Ensure system security through access controls, backups, and firewalls.</li>
<li>Monitor system performance and troubleshoot technical issues promptly.</li>
<li>Plan and implement IT policies, procedures, and best practices.</li>
<li>Manage IT budgets, purchases, and vendor relationships.</li>
<li>Coordinate with other departments to understand technology needs and provide support.</li>
<li>Stay updated with new technologies to improve efficiency and security.</li>
<li>Ensure data protection and compliance with company and government regulations.</li>
<li>Support and oversee system upgrades, migrations, and new implementations.</li>
</ul>
Qualifications and Skills:
<ul>
<li>Bachelor s degree in information technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Manager or in a similar IT leadership role.</li>
<li>Strong knowledge of IT systems, networks, and security tools.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Ability to lead and motivate a team.</li>
<li>Strong organizational and project management skills.</li>
</ul>
Skills Required:
<ul>
<li>Strong leadership and team management skills to lead IT operations efficiently.</li>
<li>Hands-on technical expertise in networks, systems, cybersecurity, and IT infrastructure.</li>
<li>Excellent problem-solving and communication skills to support business needs and coordinate with teams.</li>
</ul>

IT Manager

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Assistant Director of Information Technology will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A Bachelor's Degree in Computer Science, Information Technology, or a related field, with a preference for additional certifications or training in CompTIA A+, CCNA, or MCSA. 
</li><li>
A proven track record of Information Technology Experience in a Luxury Hotel environment, with a focus on Systems Administration, Network Management, and User Support. 
</li><li>
Comprehensive knowledge of Information Technology Infrastructure, and a thorough understanding of servers, networks, telecommunications, security systems, and peripheral devices. 
</li><li>
Demonstrated proficiency in Troubleshooting Hardware, Software, and Network Issues, with a solid understanding of operating systems, databases, and cloud technologies 
</li><li>
Exceptional Time Management and Multi-Tasking skills, with a proven ability in Information Technology Project Management, including Planning, Implementation, and Evaluation. 
</li><li>
Strong familiarity with and understanding of Hotel Management, Property Management, and Point-of-Sale Systems and Guest Service Technology. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo; 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Collaborates with the Director of Information Technology to Strategically plan, organise, and lead the activities of FIVE&rsquo;s dynamic Information Technology Team, ensuring flawless execution of Policies, Procedures, and Service Level Agreements. 
</li><li>
Oversees the management and maintenance of FIVE&rsquo;s Top-Notch Information Technology Infrastructure, including Servers, Networks, Telecommunications Systems, and Peripheral Devices, guaranteeing optimal functionality and system resilience. 
</li><li>
Partners with Departments across the Group to understand tailored technology requirements, delivering bespoke solutions that drive Operational Efficiency and elevate Guest experiences. 
</li><li>
Provides timely and effective Technical Support and Troubleshooting for Hardware, Software, and Network-related challenges, supporting both Guests and &lsquo;FIVERs&rsquo; with precision and professionalism. 
</li><li>
Leads and supports the Procurement, Installation, and Configuration of new Information Technology Systems, Equipment, and Software Applications, ensuring seamless integration, compatibility, and compliance with FIVE&rsquo;s high-performance Security Standards. 
</li><li>
Safeguards the Security, Integrity, and Confidentiality of FIVE&rsquo;s digital ecosystem through robust Backups, Regular Updates, and Next-Generation Cybersecurity measures. 
</li><li>
Assists in the management and execution of key Information Technology Projects, including System Upgrades, Installations, and Migrations, ensuring all initiatives are delivered on time, within budget, and to the highest quality benchmarks. 
</li><li>
Facilitates Training and Development for &lsquo;FIVERs&rsquo; across the Group, empowering Teams with the knowledge to utilise Technology Systems, Applications, and Security Protocols effectively. 
</li><li>
Monitors and analyses Information Technology Performance Metrics, identifying opportunities to enhance reliability, speed, and innovation across all systems and processes. 
</li><li>
Stays ahead of emerging Industry Trends, Disruptive Technologies, and Global Best Practices, championing a culture of continuous improvement and visionary innovation within the Information Technology Department.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in &lsquo;Sustainable Indulgence&rsquo; trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework. 
An Equal Opportunity Employer 
 
The FIVE Tribe represents over 80 nationalities across its over 2000 &lsquo;FIVERs.&rsquo; FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 
Find out more here: fivehotelsandresorts.com</div></div>
 <ul><div>Department Name
<div>Information Technology
</div></div><div>Date Opened
<div>10/26/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>5+ years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Assistant Director of Information Technology

FIVE Hotels and Resorts

<div>
 
 
 
 An Exhilarating Opportunity
 
 
 
 
 
 Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.
 
 
 
 
 
 
 Join the FIVE Tribe - and Get Ready to Make Waves.
 
 
 
 
 
 
 
 
 The Candidate
 
 
 
 
 
 
 
 
 A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
 
 
 
 
 
 
 Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Assistant Director of Information Technology will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 A Bachelor's Degree in Computer Science, Information Technology, or a related field, with a preference for additional certifications or training in CompTIA A+, CCNA, or MCSA.
 
 </li>
 <li>
 A proven track record of Information Technology Experience in a Luxury Hotel environment, with a focus on Systems Administration, Network Management, and User Support.
 
 </li>
 <li>
 Comprehensive knowledge of Information Technology Infrastructure, and a thorough understanding of servers, networks, telecommunications, security systems, and peripheral devices.
 
 </li>
 <li>
 Demonstrated proficiency in Troubleshooting Hardware, Software, and Network Issues, with a solid understanding of operating systems, databases, and cloud technologies
 
 </li>
 <li>
 Exceptional Time Management and Multi-Tasking skills, with a proven ability in Information Technology Project Management, including Planning, Implementation, and Evaluation.
 
 </li>
 <li>
 Strong familiarity with and understanding of Hotel Management, Property Management, and Point-of-Sale Systems and Guest Service Technology.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
 
 </li>
 <li>
 Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
 
 </li>
 <li>
 Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
 
 </li>
 <li>
 'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
 
 </li>
 <li>
 Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;
 
 </li>
 <li>
 A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.
 
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Collaborates with the Director of Information Technology to Strategically plan, organise, and lead the activities of FIVE&rsquo;s dynamic Information Technology Team, ensuring flawless execution of Policies, Procedures, and Service Level Agreements.
 
 </li>
 <li>
 Oversees the management and maintenance of FIVE&rsquo;s Top-Notch Information Technology Infrastructure, including Servers, Networks, Telecommunications Systems, and Peripheral Devices, guaranteeing optimal functionality and system resilience.
 
 </li>
 <li>
 Partners with Departments across the Group to understand tailored technology requirements, delivering bespoke solutions that drive Operational Efficiency and elevate Guest experiences.
 
 </li>
 <li>
 Provides timely and effective Technical Support and Troubleshooting for Hardware, Software, and Network-related challenges, supporting both Guests and &lsquo;FIVERs&rsquo; with precision and professionalism.
 
 </li>
 <li>
 Leads and supports the Procurement, Installation, and Configuration of new Information Technology Systems, Equipment, and Software Applications, ensuring seamless integration, compatibility, and compliance with FIVE&rsquo;s high-performance Security Standards.
 
 </li>
 <li>
 Safeguards the Security, Integrity, and Confidentiality of FIVE&rsquo;s digital ecosystem through robust Backups, Regular Updates, and Next-Generation Cybersecurity measures.
 
 </li>
 <li>
 Assists in the management and execution of key Information Technology Projects, including System Upgrades, Installations, and Migrations, ensuring all initiatives are delivered on time, within budget, and to the highest quality benchmarks.
 
 </li>
 <li>
 Facilitates Training and Development for &lsquo;FIVERs&rsquo; across the Group, empowering Teams with the knowledge to utilise Technology Systems, Applications, and Security Protocols effectively.
 
 </li>
 <li>
 Monitors and analyses Information Technology Performance Metrics, identifying opportunities to enhance reliability, speed, and innovation across all systems and processes.
 
 </li>
 <li>
 Stays ahead of emerging Industry Trends, Disruptive Technologies, and Global Best Practices, championing a culture of continuous improvement and visionary innovation within the Information Technology Department.
 
 </li>
 </ul>
 
 
 
 
 
 
 The Team
 
 
 
 
 
 
 
 
 &lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.
 
 
 
 
 
 
 
 
 Sustainable Indulgence at FIVE
 
 
 
 
 
 
 
 
 FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in &lsquo;Sustainable Indulgence&rsquo; trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.
 
 
 
 
 
 
 
 
 An Equal Opportunity Employer
 
 
 
 
 
 
 
 
 The FIVE Tribe represents over 80 nationalities across its over 2000 &lsquo;FIVERs.&rsquo; FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
 
 
 
 
 
 
 
 
 About FIVE Hotels and Resorts
 
 
 
 
 
 
 
 
 FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
 
 
 
 
 
 
 Find out more here: fivehotelsandresorts.com
 
 
 
 
 
</div>

Luxe Getaways Holiday Homes LLC

What’s the job?The Assistant IT Manager is responsible for supporting the operational IT initiatives across thedifferent business verticals in The Group Vintage including hospitality.This role ensures smooth IT operations, system reliability, data security, and compliance whiledelivering high-quality support to associates and guests. The role requires balancing corporateIT governance with hotel operational needs, ensuring technology enhances both businessproductivity and guest experience.Your day-to-dayIT Operations & Service Delivery▪ Ensure 24/7 availability of IT systems critical to hotel and office operations.▪ Supervise the IT helpdesk and technical team for timely resolution of incidents andrequests.▪ Implement best practices in incident, change, and problem management.▪ Maintain updated IT documentation (SOPs, IT Sec, escalation charts, system diagrams).▪ Manage IT ticketing system and generate performance reports for management.▪ Maintain accurate and updated Master Inventory Record for both hotel and group office.Systems & Applications Management▪ Oversee hotel-specific applications including:▪ PMS (Opera, SAAS and cloud platform solutions)▪ POS systems (Micros, Symphony, etc.)▪ Door Lock Systems, CCTV, IPTV, and PABX.▪ Ensure smooth integration between hotel and corporate applications (ERP, HR, Finance).▪ Coordinate upgrades, patch management, and licensing compliance.Network & Infrastructure▪ Manage WAN/LAN, Wi-Fi (guest and staff), firewalls, switches, and VPN access.▪ Support server infrastructure – Windows servers, AD, Exchange/365, virtualization (HyperV).▪ Monitor IT infrastructure performance and implement proactive maintenance.▪ Ensure high-speed, secure internet connectivity for group office team, hotel admin staffand guests.Cybersecurity & Compliance▪ Enforce IT security protocols, firewall rules, antivirus/endpoint policies.▪ Conduct periodic vulnerability assessments and tests.▪ Ensure compliance with data protection regulations (GDPR, PCI-DSS, local privacy laws).▪ Implement access control, backup & disaster recovery strategies.▪ Manage cybersecurity awareness training and systems application training for staff.▪ Conducting regular PCI audits and Maintain Records.Project Management▪ Assist Group Head of IT in planning and execution of IT projects across both sites (cloudmigration, system/network upgrades, Wi-Fi rollouts, CCTV modernization).▪ Coordinate with external vendors, consultants, and service providers.▪ Track project progress, budgets, and report updates to management.▪ Support group-wide digital transformation initiatives.Leadership & Staff Development▪ Supervise and mentor IT officers at both corporate and hotel sites.▪ Act as deputy to the Group head of IT during absence.▪ Coordinate cross-functional IT support between departments (Sales, HR, F&B, Finance,Front Office).▪ Foster continuous learning by supporting IT staff training and certifications.Guest & Staff Experience (Hotel-Specific)▪ Ensure reliable guest internet/Wi-Fi with premium quality standards.▪ Support guest-related IT issues (conference connectivity, IPTV, VoIP).▪ Ensure hotel staff systems (check-in/check-out, POS, booking engines) operate withoutdisruption.▪ Work closely with Front Office, Reservations, and F&B for smooth IT support.

Confidential Company

Identify & design AI/advanced technology use cases to solve business challenges� Develop Proof of Concepts (POCs), MVPs, and pilots for innovative tech adoption� Oversee and support operations of digital infrastructure including CCTV, drones & IoT devices� Collaborate with cross-functional teams & vendors for seamless deployment� Monitor system performance, troubleshoot issues, and ensure continuous improvement

Information Technology Operations Executive

Parfums de Marly

<div>
 
 
 Job title: IT Infrastructure &amp; Support Manager
 
 
 
 
 Location: Dubai, UAE
 
 
 
 
 
 
 
 About the role
 
 
 
 We are looking for an experienced Infrastructure Manager to lead the strategy, design, and daily operations of our IT infrastructure and user productivity suite, with emphasis on cloud platforms (Microsoft Azure and Microsoft 365) and onsite systems. This role oversees infrastructure across our UAE, US, France, and UK offices, managing cloud initiatives, hybrid environments, on-premises networks, and third-party providers. The ideal candidate has strong user centric approach, technical expertise, governance skills, and experience with vendor and team management. He should be able to create and drive the infrastructure roadmap for the group.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Cloud (Azure &amp; Microsoft 365)
 
 
 <ul>
 <li>
 Design, implement, and maintain Microsoft Azure infrastructure services (IaaS, PaaS) to support business applications and workloads.
 </li>
 <li>
 Manage Microsoft 365 tenant administration, including Exchange Online, SharePoint Online, Teams, and Intune.
 </li>
 <li>
 Ensure security, compliance, and cost optimization across cloud services.
 </li>
 <li>
 Plan and execute migrations, hybrid integrations, and continuous improvement of cloud environments.
 </li>
 <li>
 Monitor cloud performance, usage, and implement scaling and automation strategies.
 </li>
 </ul>
 
 
 Servers &amp; Network Infrastructure
 
 
 <ul>
 <li>
 Administer on‑premises and hybrid Windows Server environments, ensuring availability, patching, and backup.
 </li>
 <li>
 Manage core network infrastructure: switches, routers, firewalls, and wireless networks to guarantee secure and reliable connectivity.
 </li>
 <li>
 Monitor and optimize LAN, WAN, and VPN performance and ensure network segmentation and resilience.
 </li>
 <li>
 Implement and enforce network security policies, including firewalls and access control.
 </li>
 <li>
 Assist in the development and operations of the Cyber Security Roadmap and related capabilities.
 </li>
 </ul>
 
 
 User Centricity, Desktop &amp; End‑User Management
 
 
 <ul>
 <li>
 Lead the management of end‑user computing devices (desktops, laptops, mobile devices), ensuring compliance with corporate standards.
 </li>
 <li>
 Deploy and manage endpoint security, patch management, and device configurations via Intune or other tools.
 </li>
 <li>
 Provide guidance and oversight to the service desk for day‑to‑day support of end‑users.
 </li>
 <li>
 Partner with HR teams delivering robust solutions towards enabling efficiency over End-User and their Productivity systems
 </li>
 </ul>
 
 
 IT Asset Management
 
 
 <ul>
 <li>
 Maintain an accurate and up‑to‑date inventory of all IT hardware, software, and licenses.
 </li>
 <li>
 Oversee the lifecycle management of IT assets, including procurement, deployment, maintenance, and disposal.
 </li>
 <li>
 Implement policies for asset tracking, audits, and compliance reporting.
 </li>
 </ul>
 
 
 ITSM &amp; ITOM
 
 
 <ul>
 <li>
 Establish and maintain IT Service Management (ITSM) processes, including incident, problem, change, and request management.
 </li>
 <li>
 Ensure alignment of ITSM with ITIL best practices and continuous service improvement.
 </li>
 <li>
 Implement IT Operations Management (ITOM) practices to optimize and automate infrastructure monitoring, event management, and operational tasks.
 </li>
 <li>
 Ensure proactive detection and resolution of issues to maintain service availability and performance.
 </li>
 <li>
 Collaborate with business continuity and disaster recovery teams to align IT operations with organizational resilience goals.
 </li>
 </ul>
 
 
 Data &amp; Backups
 
 
 <ul>
 <li>
 Ensure regular backups of all critical systems, including servers, databases, user data, and configuration files.
 </li>
 <li>
 Implement recovery strategies to restore systems quickly in case of data loss, corruption, or cyberattacks (e.g., ransomware).
 </li>
 <li>
 Develop &amp; maintain a comprehensive backup policy
 </li>
 <li>
 Integrate backup solutions with existing infrastructure (e.g., SAP systems, file servers, CCTV footage storage).
 </li>
 <li>
 Ensure compatibility with virtualization platforms, cloud services, and physical hardware.
 </li>
 <li>
 Ensure backups and data protection fall in line with the Incident response management plans and have been thoroughly tested.
 </li>
 </ul>
 
 
 
 
 
 
 Role - Specific Skills:
 
 
 
 <ul>
 <li>
 Strategic thinker with hands-on mindset and operational discipline.
 </li>
 <li>
 Ability to manage budgets, risks, and priorities effectively.
 </li>
 <li>
 Strong interpersonal and leadership skills to motivate teams and build trust.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
 
 
 
 
 
 
 Desired Background and Experience:
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience managing enterprise IT infrastructure (cloud, hybrid, on premises), with at least 2 years in a managerial role.
 </li>
 <li>
 Experience managing endpoints and end user applications.
 </li>
 <li>
 Proven expertise in Microsoft Azure and Microsoft 365, plus strong understanding of onsite networking and systems.
 </li>
 <li>
 Solid knowledge of IT operations best practices, Backups, monitoring, and incident management.
 </li>
 <li>
 Strong experience with governance, risk management, and compliance (e.g., GDPR, ISO 27001).
 </li>
 <li>
 Experience managing third party vendors and contracts.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or related field.
 </li>
 <li>
 Certifications such as:
 </li>
 </ul>
 
 Microsoft Certified: Azure Solutions Architect Expert
 
 
 Microsoft Certified: Enterprise Administrator Expert
 
 
 ITIL v4 Foundation
 
 
 FinOps Practitioner
 
 
 Familiarity with Infrastructure as Code (IaC), DevOps, and automation tools.
 
</div>

IT Infrastructure & Support Manager

Explore 7471+ Information technology manager in Dubai this November. Find roles across top companies and apply now to boost your career.

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IT Infrastructure & Support Manager