graphic designer

content writer

content creator

business analyst

content manager

information writer

Islamic Aid

About Islamic AidIslamic Aid is working in partnership with the University of Child Health Sciences (UCHS) and The Children's Hospital Lahore (CHL) to strengthen child healthcare, improve facilities, enhance institutional capacity and improve the quality of services for children and their families.This position is based full-time at UCHS and CHL. The postholder will work closely with Islamic Aid, UCHS and CHL teams and will provide finance, administration, compliance and project support across Islamic Aid's programmes and operations within the partnership.This is an excellent opportunity for a highly organised, trustworthy and proactive professional who enjoys working with numbers, systems and people while contributing to projects that improve healthcare for children.Role PurposeTo support the effective financial, administrative and project management of Islamic Aid's work at UCHS and CHL by maintaining accurate financial records, processing payments, supporting procurement and reporting, coordinating project administration, and ensuring compliance with FBR, statutory, donor and organisational requirements.Key Responsibilities1. Finance and Bookkeeping<ul><li>Maintain accurate accounting records using QuickBooks.</li><li>Record income, expenditure, receipts, payments, journals and advances.</li><li>Apply correct project, programme and budget codes.</li><li>Prepare bank, cash, supplier and advance reconciliations.</li><li>Assist with monthly management accounts, annual accounts, budgets and forecasts.</li><li>Maintain complete supporting documentation for all financial transactions.</li><li>Follow up outstanding advances and reconciliation differences.</li><li>Support internal, external and donor audits.</li></ul>2. Payments and Banking<ul><li>Prepare supplier, contractor, staff and other authorised payments.</li><li>Verify that payments are supported by approved budgets, invoices, procurement documentation and appropriate authorisation.</li><li>Support online banking, payment schedules, bank deposits and cheque preparation.</li><li>Maintain petty cash and staff advance records.</li><li>Monitor outstanding supplier balances and advances.</li><li>Ensure confidentiality of financial, payroll and banking information.</li></ul>3. Procurement and Supplier Management<ul><li>Obtain quotations and support procurement activities.</li><li>Prepare purchase orders and procurement documentation.</li><li>Maintain supplier and contractor records.</li><li>Track orders, deliveries and outstanding commitments.</li><li>Ensure procurement documentation is complete before payments are processed.</li><li>Support transparent procurement and value for money.</li></ul>4. Administration<ul><li>Support day-to-day office administration.</li><li>Maintain organised electronic and paper filing systems.</li><li>Maintain registers for contracts, assets, equipment, warranties and insurance.</li><li>Coordinate meetings, travel and administrative arrangements.</li><li>Monitor contract and licence renewal dates.</li><li>Liaise with suppliers and service providers.</li></ul>5. Project Administration<ul><li>Maintain project registers showing budgets, timelines and implementation status.</li><li>Keep project files, meeting notes and action trackers up to date.</li><li>Follow up agreed actions, approvals and outstanding documentation.</li><li>Organise supporting evidence including invoices, photographs, completion records and handover documentation.</li></ul>6. Construction and Refurbishment Support<ul><li>Maintain expenditure trackers for refurbishment, maintenance and equipment projects.</li><li>Verify invoices against contracts, purchase orders and supporting documentation.</li><li>Coordinate with technical staff before contractor payments are processed.</li><li>Maintain records of contract values, approved variations and payments.</li><li>Support site documentation, completion certificates and handover records.</li></ul>7. FBR, Statutory and NGO Compliance<ul><li>Support compliance with FBR, tax and other statutory requirements.</li><li>Prepare and maintain records required for withholding taxes, tax deductions and statutory reporting.</li><li>Monitor compliance deadlines and support timely submissions.</li><li>Maintain documentation required by Islamic Aid, regulators and relevant authorities.</li><li>Support compliance with requirements of the Punjab Charity Commission and other applicable regulatory bodies.</li><li>Maintain records required for grants, donor reporting and compliance reviews.</li><li>Ensure procurement, financial and project documentation meets internal and donor audit standards.</li><li>Support internal, external, donor and regulatory audits.</li><li>Keep up to date with changes in taxation, financial regulations and NGO compliance requirements.</li></ul>8. Digital Systems and Information Management<ul><li>Maintain accurate records and reports using QuickBooks.</li><li>Demonstrate expert-level proficiency in Google Workspace, including Google Sheets, Docs, Drive, Gmail, Calendar, Meet and Forms.</li><li>Create professional reports, templates, trackers and shared working documents.</li><li>Manage shared drives, folder structures, document control and user permissions.</li><li>Coordinate collaborative workflows and maintain organised project documentation.</li><li>Identify practical improvements that increase efficiency and reduce errors.</li><li>Follow data protection and information security requirements.</li></ul>9. Working Relationships<ul><li>Build positive working relationships with Islamic Aid colleagues, UCHS, CHL, suppliers, contractors and consultants.</li><li>Provide responsive support to programme staff and budget holders.</li><li>Follow up outstanding actions professionally and consistently.</li><li>Contribute positively to meetings, planning and problem solving.</li><li>Undertake other reasonable duties appropriate to the role.</li></ul>Authority and AccountabilityThe postholder may:<ul><li>Prepare financial transactions, reconciliations and reports.</li><li>Request missing approvals or supporting documentation.</li><li>Return incomplete invoices or claims for correction.</li><li>Recommend payments and procurement actions.</li><li>Escalate financial, compliance or project concerns.</li></ul>Person SpecificationEssential<ul><li>Bachelor's degree in Accounting, Finance, Commerce, Business Administration or a related discipline.</li><li>4&ndash;5 years' relevant experience in finance, administration or project support.</li><li>Practical experience of bookkeeping, payments, reconciliations and financial reporting.</li><li>Strong working knowledge of QuickBooks or a comparable accounting package.</li><li>Expert-level proficiency in Google Workspace, particularly Google Sheets, Docs, Drive, Gmail, Calendar, Meet and Forms.</li><li>Advanced Microsoft Excel or Google Sheets skills.</li><li>Experience maintaining procurement, supplier, contract or asset records.</li><li>Good understanding of Pakistan FBR regulations, withholding taxes and statutory financial compliance.</li><li>Knowledge of compliance requirements applicable to NGOs, charities and donor-funded programmes.</li><li>Experience preparing documentation for internal, external or donor audits.</li><li>Strong organisational, administrative and document management skills.</li><li>Excellent attention to detail and ability to manage multiple priorities.</li><li>Good written and spoken English and Urdu.</li><li>High integrity, professionalism and discretion.</li><li>Strong interpersonal and communication skills.</li></ul>Desirable<ul><li>Part-qualified ACCA, CA, ACMA, CIMA or equivalent professional qualification.</li><li>Experience within an NGO, charity, healthcare institution or donor-funded programme.</li><li>Experience supporting refurbishment, maintenance or construction projects.</li><li>Familiarity with the Punjab Charity Commission, SECP, Economic Affairs Division and other relevant regulatory authorities.</li><li>Experience preparing statutory returns, tax filings and regulatory submissions.</li><li>Familiarity with donor budgeting, grant management and financial reporting requirements.</li><li>Basic project coordination experience.</li></ul>Key Performance IndicatorsDuring the first year, the postholder will be expected to ensure that:<ul><li>Financial records are accurate, complete and up to date.</li><li>Monthly reconciliations are completed on time.</li><li>Payments are supported by complete approvals and documentation.</li><li>Financial and budget reports are produced accurately and on schedule.</li><li>Procurement, supplier and asset records remain current.</li><li>FBR, statutory and NGO compliance requirements are met on time.</li><li>Audit information is complete and readily available.</li><li>Project registers and documentation remain accurate and current.</li><li>Construction and refurbishment payments are supported by appropriate documentation.</li><li>Google Workspace is used effectively to improve collaboration, document management and operational efficiency.</li></ul>Safeguarding, Conduct and ConfidentialityIslamic Aid is committed to safeguarding children and adults at risk and to preventing sexual exploitation, abuse, harassment, fraud, bribery and corruption. The postholder must comply with all safeguarding, organisational and ethical policies and report concerns promptly through approved channels.The role requires strict confidentiality when handling financial records, banking information, contracts, procurement documentation, personnel records, donor information and regulatory documentation.Islamic Aid is an equal opportunities employer and is committed to promoting dignity, respect, diversity and inclusion. The postholder must maintain the highest standards of integrity, professionalism and accountability at all times.Role FlexibilityThis job description outlines the principal responsibilities of the role and is not exhaustive. Duties may reasonably change in response to programme priorities, funding, operational requirements or organisational development, following consultation with the postholder.Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthExperience:<ul><li>QuickBooks: 3 years (Required)</li><li>NGO: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Finance and Admin Officer

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

Arc Codes

<ul><li>Timings: US timezones</li><li>Job Summary: We are seeking ambitious Sales Associates to generate leads from international markets. This role will focus on identifying new client opportunities, qualifying prospects.</li><li>Salary range: 60k basic + commissions from sales</li></ul>Responsibilities:<ul><li>Make outbound calls to potential clients for landing pages and digital marketing</li><li>Qualify leads and gather relevant information about client needs</li><li>Track and report on lead generation and qualification results</li><li>Support marketing efforts with insights and feedback on target market</li></ul>Qualifications:<ul><li>Strong verbal communication and persuasion skills</li><li>Ability to quickly build rapport over the phone</li><li>Self-motivated and goal-oriented with a team mindset</li><li>1 year+ Experience in outbound sales or a call center environment</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Model Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Sales Agent (Outbound EXPERIENCED ONLY - NIGHT SHIFT)

KB FACILITIES MANAGEMENT

Data Entry OperatorKey Responsibilities<ul><li>Enter data accurately into databases, spreadsheets, and computer systems.</li><li>Verify and review data for errors or missing information.</li><li>Update existing records and maintain accurate documentation.</li><li>Organize and manage digital and physical files.</li><li>Generate reports as required by management.</li><li>Ensure data confidentiality and security.</li><li>Perform regular data backups.</li><li>Collaborate with team members to resolve data discrepancies.</li><li>Meet daily and weekly productivity targets.</li></ul>Required Skills<ul><li>Fast and accurate typing skills.</li><li>Proficiency in Microsoft Office (Word, Excel) and Google Sheets.</li><li>Strong attention to detail.</li><li>Good organizational and time-management skills.</li><li>Basic computer knowledge.</li><li>Ability to work independently and as part of a team.</li><li>Good written and verbal communication skills.</li></ul>Location: DHA Phase 1Salary: 25,000 to 30,000 PKR (Fixed)Job Type: Full-timeMonday &ndash; Friday 09:00 &ndash; 18:00 (UK time)Work Location: In personJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Data Entry Operator

Rafi Group Land Development

The incumbent would be required to have:&middot; Coordinate with embassies, consulates, immigration authorities, and government departments to facilitate visa processing and regulatory approvals.&middot; Manage executive visa applications, business visas, and other immigration-related documentation.&middot; Ensure compliance with visa regulations, documentation requirements, and applicable government procedures.&middot; Manage public relations and government liaison activities by coordinating with relevant authorities, including MOFA, DGIP, NADRA, FBR, SECP, embassies, consulates, and other regulatory bodies for approvals, documentation, and compliance.&middot; Coordinate with regulatory authorities to obtain approvals, licenses, permits, and other statutory documentation.&middot; Build and maintain positive relationships with external stakeholders.&middot; Assist management with administrative, regulatory, and stakeholder engagement activities as required.Location: Head Office, LahoreRequirement : Bachelor&rsquo;s degree in Business Administration or related field up to 5 years of relevant experience as processing executive visas, business visas, and immigration documentation. Ability to handle confidential information with professionalism and discretion.Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Visa &amp; Govt Affairs : 5 years (Required)</li></ul>Work Location: In person

VISA & GOVERNMENT AFFAIRS OFFICER

Speechify

<div>Mission

Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You'll Do
<ul>
<li>Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK</li>
<li>Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms</li>
<li>Ship cloud functions, lightweight backend services, and jobs using Kotlin</li>
</ul>
An Ideal Candidate Should Have
<ul>
<li>Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.</li>
<li>Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time</li>
<li>Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down</li>
<li>Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs</li>
<li>Preferred Tech Stack:
<ul><li>Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform)</li>
<li>Prior experience with GCP is a plus</li>
</ul>
</li></ul>What We Offer
<ul><li>A fast-growing environment where you can help shape the company and product.</li>
<li>An entrepreneurial-minded team that supports risk, intuition, and hustle.</li>
<li>A hands-off management approach so you can focus and do your best work.</li>
<li>An opportunity to make a big impact in a transformative industry.</li>
<li>Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.</li>
<li>Opportunity to work on a life-changing product that millions of people use.</li>
<li>Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.</li>
<li>Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.</li>
</ul>
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Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</div>

Senior Software Engineer, Core Experiences - Lahore, Pakistan

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