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it assistant

The American University in the Emirates (AUE)

<div>
 The American University in the Emirates is seeking a highly skilled and motivated IT Assistant plays a vital role in supporting the day-to-day operations of the Information Technology Department. The position involves assisting in official documentation, providing Level 1 technical support to end users, coordinating with Level 2 technical teams for incident follow-ups, and supporting the Digital Transformation initiatives. The IT Assistant will also assist in user training, documentation, and ensuring smooth communication between IT units, faculty, staff, and students.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Technical Support &amp; User Assistance
 </li>
 <li>
 Provide Level 1 IT support for faculty, staff, and students.
 </li>
 <li>
 Log, track, and escalate incidents to Level 2 technical teams for resolution, ensuring timely follow-up and closure.
 </li>
 <li>
 Support in configuring user accounts, password resets, and MFA (Multi-Factor Authentication) setup.
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <li>
 Prepare and maintain official IT documentation, including system manuals, user guides, procedures, and knowledge base articles.
 </li>
 <li>
 Document and update IT operational workflows, support logs, and service request records.
 </li>
 <li>
 Assist the senior team members in preparing technical meeting notes, planning documents, and progress reports.
 </li>
 <li>
 Maintain proper documentation of system changes, upgrades, and bug reports.
 </li>
 <li>
 Coordination &amp; Communication
 </li>
 <li>
 Act as a liaison between end users, Digital Transformation Unit, and IT technical teams to report issues, bugs, and enhancement requests.
 </li>
 <li>
 Follow up with vendors, IT engineers, and developers for timely resolution of assigned tasks.
 </li>
 <li>
 Coordinate with internal departments to gather user requirements and provide feedback to Digital Transformation Unit Manager.
 </li>
 <li>
 Training &amp; Orientation
 </li>
 <li>
 Conduct orientation sessions for new faculty members, staff, and students on the use of IT systems (ERP, LMS, email, and other digital services).
 </li>
 <li>
 Assist in creating and delivering basic IT training materials and video tutorials for users.
 </li>
 <li>
 Support awareness initiatives related to cybersecurity, data privacy, and system usage.
 </li>
 <li>
 Administrative &amp; Support Functions
 </li>
 <li>
 Assist the Digital Transformation Manager and senior management in preparing presentations, proposals, and reports related to IT projects and performance.
 </li>
 <li>
 Schedule and record minutes of technical and planning meetings, ensuring follow-up on assigned action items.
 </li>
 <li>
 Help organize and maintain IT departmental files, archives, and inventory records.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 1-3 years of experience in IT support, documentation, or administrative coordination (preferably in higher education).
 </li>
 <li>
 Familiarity with ERP, LMS, and other university digital systems is an advantage.
 </li>
 <li>
 Basic understanding of IT service management (ITSM) and ticketing systems.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Strong organizational skills, attention to detail, and ability to multitask.
 
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Customer-oriented approach with strong interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and IT documentation tools.
 </li>
 <li>
 Basic knowledge of networking, software installation, and user account management.
 </li>
 <li>
 Ability to work collaboratively in a team environment and coordinate across departments.
 </li>
 <li>
 Ability to use AI ethically and responsibly
 </li>
 <li>
 Time management and problem-solving abilities with a proactive attitude.
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Primarily office-based with on-site support at academic or administrative units.
 </li>
 <li>
 Interaction with faculty, staff, students, and external vendors.
 </li>
 <li>
 May require occasional evening or weekend support during peak academic or registration periods.
 
 
 
 </li>
 </ul>
 
 About American University in the Emirates (AUE):
 
 
 
 The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.
 
 
 AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.
 
 
 
 At AUE, we believe Nothing is Impossible is the Pathway to Success
 
 
 
 AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.
 
 
 The American University in the Emirates is accredited by
 
 SACSCOC
 
 (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master&rsquo;s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels
 
 
 The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.
 
 
 The
 
 College of Business Administration
 
 is a proud member of
 
 AACSB
 
 (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by
 
 AACSB
 
 ) as of 2022.
 
 
 The Bachelor of Computer Science in the College of
 
 Computer Information Technology
 
 is accredited by the Computing Accreditation Commission of
 
 ABET
 
 .
 
 
 
 NASAD
 
 (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the
 
 College of Design
 
 , the designation of Substantial Equivalency with accredited programs in the United States.
</div>

IT Assistant

American University in the Emirates

<div>The American University in the Emirates is seeking a highly skilled and motivated IT Assistant plays a vital role in supporting the day-to-day operations of the Information Technology Department. The position involves assisting in official documentation, providing Level 1 technical support to end users, coordinating with Level 2 technical teams for incident follow-ups, and supporting the Digital Transformation initiatives. The IT Assistant will also assist in user training, documentation, and ensuring smooth communication between IT units, faculty, staff, and students.
<div>
Key Responsibilities</div>

1. Technical Support &amp; User Assistance
<ul>
<li>Provide Level 1 IT support for faculty, staff, and students.</li>
<li>Log, track, and escalate incidents to Level 2 technical teams for resolution, ensuring timely follow-up and closure.</li>
<li>Support in configuring user accounts, password resets, and MFA (Multi-Factor Authentication) setup.</li>
</ul>
2. Documentation &amp; Reporting
<ul>
<li>Prepare and maintain official IT documentation, including system manuals, user guides, procedures, and knowledge base articles.</li>
<li>Document and update IT operational workflows, support logs, and service request records.</li>
<li>Assist the senior team members in preparing technical meeting notes, planning documents, and progress reports.</li>
<li>Maintain proper documentation of system changes, upgrades, and bug reports.</li>
</ul>
3. Coordination &amp; Communication
<ul>
<li>Act as a liaison between end users, Digital Transformation Unit, and IT technical teams to report issues, bugs, and enhancement requests.</li>
<li>Follow up with vendors, IT engineers, and developers for timely resolution of assigned tasks.</li>
<li>Coordinate with internal departments to gather user requirements and provide feedback to Digital Transformation Unit Manager.</li>
</ul>
4. Training &amp; Orientation
<ul>
<li>Conduct orientation sessions for new faculty members, staff, and students on the use of IT systems (ERP, LMS, email, and other digital services).</li>
<li>Assist in creating and delivering basic IT training materials and video tutorials for users.</li>
<li>Support awareness initiatives related to cybersecurity, data privacy, and system usage.</li>
</ul>
5. Administrative &amp; Support Functions
<ul>
<li>Assist the Digital Transformation Manager and senior management in preparing presentations, proposals, and reports related to IT projects and performance.</li>
<li>Schedule and record minutes of technical and planning meetings, ensuring follow-up on assigned action items.</li>
<li>Help organize and maintain IT departmental files, archives, and inventory records.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1&ndash;3 years of experience in IT support, documentation, or administrative coordination (preferably in higher education).</li>
<li>Familiarity with ERP, LMS, and other university digital systems is an advantage.</li>
<li>Basic understanding of IT service management (ITSM) and ticketing systems.</li>
<li>Excellent written and verbal communication skills in English.</li>
<li>Strong organizational skills, attention to detail, and ability to multitask.</li>
</ul>
Key Skills &amp; Competencies
<ul>
<li>Customer-oriented approach with strong interpersonal skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and IT documentation tools.</li>
<li>Basic knowledge of networking, software installation, and user account management.</li>
<li>Ability to work collaboratively in a team environment and coordinate across departments.</li>
<li>Ability to use AI ethically and responsibly</li>
<li>Time management and problem-solving abilities with a proactive attitude.</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based with on-site support at academic or administrative units.</li>
<li>Interaction with faculty, staff, students, and external vendors.</li>
<li>May require occasional evening or weekend support during peak academic or registration periods.</li></ul> 


About American University in the Emirates (AUE):

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master&rsquo;s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB) as of 2022.

The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET.

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design, the designation of Substantial Equivalency with accredited programs in the United States.</div>

Al Ahliya Sky

<div>Responsibilities:Provide IT support for hardware, software &amp; networksTroubleshoot and maintain systemsAssist colleagues and ensure minimal downtimeSupport IT projects &amp; documentation.Requirements:UAE experience in IT supportStrong technical and problem-solving skillsTeam player with good communication</div>

ACCOR

Key Responsibilities: <ul> <li>Provide first-level technical support to users for hardware, software, and network-related issues.</li> <li>Install, configure, and maintain computer systems, printers, and peripheral devices.</li> <li>Assist with user account creation, access management, and password resets.</li> <li>Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.</li> <li>Perform regular system updates, antivirus checks, and data backups.</li> <li>Log, track, and resolve IT service requests through the helpdesk system.</li> <li>Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.</li> <li>Assist with the installation and maintenance of POS, Opera, and other business applications.</li> <li>Maintain inventory records for IT equipment and ensure proper documentation.</li> <li>Provide on-site support for meetings, events, and system rollouts when required.</li> <li>Ensure adherence to IT policies, data security standards, and company protocols.</li> <li>Coordinate with vendors or external support teams when needed.</li> </ul>

DUBAI INTERNATIONAL HOTEL

Job Summary:The IT Assistant (Application Development) will provide support in the development and maintenance of software applications being used in Dubai International Hotel. This job involves ensuring the enhancement and application maintenance of hardware and software system updates.Qualifications:&middot; A degree in Information Technology or a related field of study.&middot; One to three years of broad experience in Information Technology operation, preferably in hospitality or institutional setting.&middot; Development experience in .Net C# and ASP.NET with MS SQL.Skills and Competencies:&middot; Strong troubleshooting and diagnostic skills.&middot; Excellent communication skills and ability to follow instructions.&middot; Capable of working independently and collaboratively in a fast-paced environment.&middot; Detail-oriented.Job Type: Full-time

IT Assistant (Application Development)

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Assistant Director of Information Technology will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A Bachelor's Degree in Computer Science, Information Technology, or a related field, with a preference for additional certifications or training in CompTIA A+, CCNA, or MCSA. 
</li><li>
A proven track record of Information Technology Experience in a Luxury Hotel environment, with a focus on Systems Administration, Network Management, and User Support. 
</li><li>
Comprehensive knowledge of Information Technology Infrastructure, and a thorough understanding of servers, networks, telecommunications, security systems, and peripheral devices. 
</li><li>
Demonstrated proficiency in Troubleshooting Hardware, Software, and Network Issues, with a solid understanding of operating systems, databases, and cloud technologies 
</li><li>
Exceptional Time Management and Multi-Tasking skills, with a proven ability in Information Technology Project Management, including Planning, Implementation, and Evaluation. 
</li><li>
Strong familiarity with and understanding of Hotel Management, Property Management, and Point-of-Sale Systems and Guest Service Technology. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo; 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Collaborates with the Director of Information Technology to Strategically plan, organise, and lead the activities of FIVE&rsquo;s dynamic Information Technology Team, ensuring flawless execution of Policies, Procedures, and Service Level Agreements. 
</li><li>
Oversees the management and maintenance of FIVE&rsquo;s Top-Notch Information Technology Infrastructure, including Servers, Networks, Telecommunications Systems, and Peripheral Devices, guaranteeing optimal functionality and system resilience. 
</li><li>
Partners with Departments across the Group to understand tailored technology requirements, delivering bespoke solutions that drive Operational Efficiency and elevate Guest experiences. 
</li><li>
Provides timely and effective Technical Support and Troubleshooting for Hardware, Software, and Network-related challenges, supporting both Guests and &lsquo;FIVERs&rsquo; with precision and professionalism. 
</li><li>
Leads and supports the Procurement, Installation, and Configuration of new Information Technology Systems, Equipment, and Software Applications, ensuring seamless integration, compatibility, and compliance with FIVE&rsquo;s high-performance Security Standards. 
</li><li>
Safeguards the Security, Integrity, and Confidentiality of FIVE&rsquo;s digital ecosystem through robust Backups, Regular Updates, and Next-Generation Cybersecurity measures. 
</li><li>
Assists in the management and execution of key Information Technology Projects, including System Upgrades, Installations, and Migrations, ensuring all initiatives are delivered on time, within budget, and to the highest quality benchmarks. 
</li><li>
Facilitates Training and Development for &lsquo;FIVERs&rsquo; across the Group, empowering Teams with the knowledge to utilise Technology Systems, Applications, and Security Protocols effectively. 
</li><li>
Monitors and analyses Information Technology Performance Metrics, identifying opportunities to enhance reliability, speed, and innovation across all systems and processes. 
</li><li>
Stays ahead of emerging Industry Trends, Disruptive Technologies, and Global Best Practices, championing a culture of continuous improvement and visionary innovation within the Information Technology Department.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in &lsquo;Sustainable Indulgence&rsquo; trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework. 
An Equal Opportunity Employer 
 
The FIVE Tribe represents over 80 nationalities across its over 2000 &lsquo;FIVERs.&rsquo; FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 
Find out more here: fivehotelsandresorts.com</div></div>
 <ul><div>Department Name
<div>Information Technology
</div></div><div>Date Opened
<div>10/26/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>5+ years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Assistant Director of Information Technology

Confidential Company

Job briefWe are looking for an Assistant IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.Responsibilities<ul><li>Manage information technology and computer systems</li><li>Plan, organize, control and evaluate IT and electronic data operations</li><li>Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance</li><li>Design, develop, implement and coordinate systems, policies and procedures</li><li>Ensure security of data, network access and backup systems</li><li>Act in alignment with user needs and system functionality to contribute to organizational policy</li><li>Identify problematic areas and implement strategic solutions in time</li><li>Audit systems and assess their outcomes</li><li>Preserve assets, information security and control structures</li><li>Handle annual budget and ensure cost effectiveness</li></ul>Requirements and skills<ul><li>Proven working experience as an Assistant IT Manager or relevant experience</li><li>Excellent knowledge of technical management, information analysis and of computer hardware/software systems</li><li>Expertise in data centre management and data governance</li><li>Hands-on experience with computer networks, network administration and network installation</li><li>Ability to manage personnel</li><li>BS in Computer Science, MIS or similar field</li><li>Experience is system Implementation.</li></ul>

Assistant IT Manager

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