data analyst

business analyst

senior business analyst

senior product analyst

bi analyst

it business analyst

BlackStone eIT

Join BlackStone eIT as a Business Analyst and become an integral part of our forward-thinking team. In this role, you will analyze and interpret business needs, working closely with various stakeholders to facilitate solutions that drive business success and enhance operational efficiency. Key Responsibilities: <ul><li>Engage with stakeholders to gather, analyze, and document business requirements.</li><li>Translate business needs into functional specifications and ensure accurate implementation.</li><li>Evaluate current business processes, develop improvement strategies, and implement relevant solutions.</li><li>Collaborate with project managers and IT teams to align requirements and deliver optimal outcomes.</li><li>Conduct user acceptance testing to assure solutions meet defined business requirements.</li><li>Maintain clear and effective documentation throughout the project lifecycle.</li><li>Support training sessions for end-users on newly implemented systems and processes.</li></ul> Requirements <ul><li>Bachelor's degree in Business Administration, Information Technology, or a related field.</li><li>3-5 years of experience as a Business Analyst in a relevant industry.</li><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and collaboration abilities.</li><li>Proficiency in business process modeling and requirements gathering techniques.</li><li>Familiarity with Agile methodologies and software development processes.</li><li>Ability to manage multiple priorities and work within tight deadlines.</li><li>Experience with tools like JIRA, Trello, or similar project management software.</li><li>Strong documentation, presentation, and reporting skills.</li></ul> Benefits <ul><li>Paid Time Off</li><li>Performance Bonus</li><li>Remote Job</li></ul>

Business Analyst

King’s College Hospital London, Dubai

<div>
 
 
 Position Overview:
 
 
 
 The Business Analyst serves as the liaison between clinical operations, finance, and Information Technology (IT) teams for Revenue Cycle Management (RCM) system implementation at King's College Hospital Dubai and satellite locations. This Dubai-based role requires expertise in UAE healthcare revenue cycle combined with business analysis proficiency to ensure compliance with Dubai Health Authority (DHA) regulations and Network &amp; Analysis Backbone for Integrated Dubai Health (NABIDH) standards. Working under the Application Manager, the Business Analyst translates clinical and financial workflows into technical specifications while ensuring seamless integration with insurance providers.
 
 
 
 
 
 The role encompasses requirements gathering, process analysis, Network &amp; Analysis Backbone for Integrated Dubai Health (NABIDH) integration design, payer connectivity specifications, testing coordination, and user training across King's College Hospital Dubai locations.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Business Analysis &amp; Dubai Healthcare Requirements
 
 
 
 
 
 <ul>
 <li>
 Gather and document requirements from clinical, finance, coding, and operations teams specific to Dubai operations.
 </li>
 <li>
 Conduct analysis of current workflows to identify inefficiencies in Dubai insurance processing and Dubai Health Authority compliance gaps. Create Business Requirements Documents and Functional Requirements Documents aligned with Dubai Health Authority standards.
 </li>
 <li>
 Take ownership of Revenue Cycle Management projects from requirements through User Acceptance Testing and go-live. Translate Dubai healthcare insurance workflows into functional specifications including Emirates ID integration.
 </li>
 <li>
 Analyze market trends and Dubai Health Authority regulatory changes to inform system enhancements.
 </li>
 <li>
 Provide actionable intelligence on billing performance by analyzing data from payers, Dubai Health Authority systems, and Network &amp; Analysis Backbone for Integrated Dubai Health exchanges.
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Billing Intelligence
 
 
 <ul>
 <li>
 Monitor Dubai-specific Key Performance Indicators: claim acceptance with Dubai insurers, Dubai Health Authority compliance metrics, Network &amp; Analysis Backbone for Integrated Dubai Health data quality, payer denial patterns.
 </li>
 <li>
 Prepare reports and dashboards for Dubai Health Authority regulatory compliance status, Network &amp; Analysis Backbone for Integrated Dubai Health submission statistics, and Dubai payer performance.
 </li>
 </ul>
 
 
 
 
 
 Insurance &amp; NABIDH Integration
 
 
 <ul>
 <li>
 Document payer requirements: pre-authorization to insurers, payer portal specifications, Emirates ID verification, claim processing, submission, resubmissions and reconciliation requirements.
 </li>
 <li>
 Define comprehensive Network &amp; Analysis Backbone for Integrated Dubai Health integration requirements as mandated by Dubai Health Authority:
 </li>
 <li>
 Network &amp; Analysis Backbone for Integrated Dubai Health Minimum Data Set compliance
 </li>
 <li>
 Health Level Seven version 2.5.1 message specifications
 </li>
 <li>
 Real-time patient demographic synchronization
 </li>
 <li>
 Clinical data sharing (encounters, diagnoses, procedures, medications, labs)
 </li>
 <li>
 Software-Defined Wide Area Network connectivity with Dubai Health Authority infrastructure
 </li>
 <li>
 Patient consent management per Dubai Health Authority privacy regulations
 </li>
 <li>
 Network &amp; Analysis Backbone for Integrated Dubai Health audit logging and compliance monitoring
 </li>
 <li>
 Ensure compliance with Dubai medical coding: International Classification of Diseases 10th Revision Australian Modification, Current Procedural Terminology, Diagnosis Related Group per Dubai Health Authority standards.
 </li>
 </ul>
 
 
 
 
 
 System Configuration &amp; Design
 
 
 <ul>
 <li>
 Collaborate with Information Technology teams and Dubai Health Authority compliance officers to design solutions meeting King's College Hospital requirements.
 </li>
 <li>
 Define system configuration for Dubai operations: insurance plan setup, payer contracts, Dubai Health Authority-approved fee schedules, authorization rules.
 </li>
 <li>
 Create functional specifications for Revenue Cycle Management modules: Emirates ID capture/verification, payer eligibility verification, Network &amp; Analysis Backbone for Integrated Dubai Health encounter submission, claim generation.
 </li>
 </ul>
 
 
 
 
 
 Testing &amp; Compliance Validation
 
 
 <ul>
 <li>
 Develop test cases for Dubai healthcare workflows.
 </li>
 <li>
 Coordinate User Acceptance Testing with users: registration staff, authorization coordinators, coders, billing specialists across Dubai locations.
 </li>
 <li>
 Validate Network &amp; Analysis Backbone for Integrated Dubai Health integration: Health Level Seven message exchange with Dubai Health Authority systems, Minimum Data Set compliance verification, real-time data synchronization.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement &amp; Change Management
 
 
 <ul>
 <li>
 Stay current with Dubai Health Authority regulatory updates, insurance policy changes, Network &amp; Analysis Backbone for Integrated Dubai Health technical specification revisions, and Dubai healthcare best practices.
 </li>
 <li>
 Support change management for staff including development of training materials.
 </li>
 <li>
 Document Dubai-specific Standard Operating Procedures: insurance verification, Network &amp; Analysis Backbone for Integrated Dubai Health submission, authorization processes, Dubai Health Authority compliance protocols.
 </li>
 </ul>
 
 
 
 
 
 JCIA- Joint Commission International Accreditation-Aligned Safety, Quality, Governance and Professional Standards
 
 
 
 
 
 <ul>
 <li>
 Ensure staff adherence to Joint Commission International Accreditation, safety, quality, and organizational requirements through supervision, guidance and performance monitoring.
 </li>
 <li>
 Support sustainability and Global Health Impact goals by practicing environmentally responsible behavior, reducing waste, following proper disposal and segregation processes, using resources efficiently, participating in related training, and reporting opportunities for improvement.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Healthcare Management, Health Information Management, or IT (MANDATORY).
 </li>
 <li>
 Master's degree in MHA, MBA, or Health Informatics preferred.
 </li>
 <li>
 CBAP, CCBA, or PMI-PBA certification preferred.
 </li>
 <li>
 AAPC or AHIMA coding certification highly desirable.
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, Healthcare Management, Health Information Management, or Information Technology (MANDATORY).
 </li>
 <li>
 Master&rsquo;s degree in Master of Health Administration, Master of Business Administration, or Health Informatics preferred.
 </li>
 <li>
 CABP Certified Business Analysis Professional, Certification of Capability in Business Analysis, or Project Management Institute - Professional in Business Analysis certification preferred.
 </li>
 <li>
 AAPC American Academy of Professional Coders or AHIMA-American Health Information Management Association coding certification highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5-7 years as Business Analyst in healthcare Revenue Cycle Management (REQUIRED).
 </li>
 <li>
 3-5 years Dubai healthcare experience with United Arab Emirates insurance (ESSENTIAL - Dubai experience mandatory).
 </li>
 <li>
 Hands-on experience with Dubai insurers: Daman, AXA, Oman Insurance, Dubai Insurance, Nex (ESSENTIAL).
 </li>
 <li>
 Network &amp; Analysis Backbone for Integrated Dubai Health integration project experience in Dubai facility (ESSENTIAL).
 </li>
 <li>
 Experience with Dubai Health Authority regulations, licensing, and compliance (ESSENTIAL).
 </li>
 <li>
 Proven Revenue Cycle Management system implementation in Dubai/United Arab Emirates hospital settings.
 </li>
 </ul>
</div>

Business Analyst - Revenue Cycle Management System

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases it's cargo capacity and develops specialised products to meet the growing needs of customers.
As a Cargo Systems Officer , you will identify, specify and implement, through a process of requirements gathering, analysis and solution definition, business automation solutions using SkyChain and related systems across the network and accredited external stakeholders to increase the use and visibility of information, productivity, efficiency and revenue gains. Support the identification of global business system requirements aligned with those of regulatory authorities and industry standards in areas of Reservations, Internet/web technology, Capacity Management, Pricing and other IATA initiatives and develop business IT systems in line with compliance standards. Follow company approved standards of documenting business requirements and support the testing of developed IT solutions and system implementation.
In this role, you will;
<ul><li>Follow the approved standard processes of gathering business requirements, analysing and proposing business IT solutions, ensuring all necessary and appropriate documentation pertaining to these requirements is prepared. The same need to be communicated in structured manner through face-to-face meetings to technical Engineers to ensure the desired solution outcomes.
</li><li>Liaise with Standards and Procedures/Compliance department and section heads to ensure solutions designed are aligned to regulatory and industry standards. All agreed solutions needs to be documented in detail and signed off by all business stakeholders.
</li><li>Constantly monitor the development progress of business IT solutions through demo sessions and ensure the development is aligned with the agreed scope of work. The job holder is responsible to escalate to the management any deviations from the agreed scope of work.
</li><li>Compile and document user acceptance test cases based on the agreed scope of any given new functionality, change request, enhancement or bug fix, to ensure that business IT solution developed is as per agreed specification and of high quality. Test cases need to be exhaustive and scope of the test cases need to cover all impacted areas associated with the development. Documentation of test cases need to meet the corporate standards.
</li><li>Facilitate the collation and compilation of the release notes in liaisons with enhancement development owners and IT analyst, ensuring the information is communicated to all users of the SkyChain system and related system prior to a system promote. Support the implementation of business solutions by providing all necessary documentation to the business stakeholders to achieve maximum returns and benefit of the solutions developed.
</li><li>Analyse issues and concerns raised by business departments pertaining to system faults, document the analysis and desired solutions for these faults in the fault management system (JIRA). Prioritise the fixes of these faults and monitor development of all such fixes constantly engaging with the IT analysis and developers to ensure desired outcomes.
</li><li>Support the audit of network wide usage of automated systems and identify staff, stations that are not using automated systems to its potential and agree development programs and monitor progress, to ensure Emirates SkyCargo gets the return on investment on the various systems implemented. Sometimes due to local practices, off the shelf offerings are not suitable and solutions need to be tailored to provide hybrid systems to cater to local needs. End objective should be to use automation effectively to contain costs and increase revenues
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below.
<ul><li>5+ years experience working in Logistics / Air Cargo / Others.
</li><li>Degree or Honors (12+3), preferably in Computer Science.
</li><li>Comprehensive knowledge of the cargo industry preferably in areas of Pricing, Reservations, Internet/web technology or Capacity Management. Knowledge of Cargo IMP and XML messages, protocols preferable.
</li><li>Computer literate with good analytical ability and inter-personal skills to understand business system requirements and document the same in company approved standards.
</li><li>Communicate end users business requirements in structured functional I.T. terms and specifications to development and technical Engineers.
</li><li>Good presentation skills preferable.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Systems Officer

DXC Technology

Key Responsibilities:<ul><li>Gather, analyze, and document business requirements for ITSM processes using ServiceNow</li><li>Collaborate with stakeholders to identify business challenges and opportunities for improvement</li><li>Translate business needs into detailed functional and technical requirements</li><li>Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives</li><li>Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)</li><li>Conduct workshops and stakeholder interviews to validate requirements and design decisions</li><li>Support UAT, training, and deployment activities</li><li>Provide post-implementation support and continuous improvement recommendations</li><li>Develop process documentation, user stories, use cases, and workflow diagrams</li><li>Ensure compliance with governance, best practices, and organizational standards</li></ul>

ServiceNow Business Analyst ITSM

CICC

<div>
 
 
 Job Description:
 
 
 
 
 
 
 This professional will be responsible for covering local institutional clients in the UAE and Gulf region, including but not limited to sovereign wealth funds, financial institutions, large corporates, and family offices. The role emphasizes relationship management and business development, with a focus on deepening client engagement and expanding CICC&rsquo;s presence in the region.
 
 
 
 
 
 The candidate will act as a relationship manager, serving as a key liaison between clients and the firm&rsquo;s global platform. The candidate will support the delivery of investment services and capital markets solutions through internal partnerships with different business units, while also contributing to the firm&rsquo;s broader expansion strategy in the West Asia region.
 
 
 
 
 <ul>
 <li>
 Build and strengthen relationships with local institutional clients in the UAE and Gulf region.
 </li>
 <li>
 Identify and pursue new business opportunities, leveraging CICC&rsquo;s expertise in Chinese and global capital markets.
 </li>
 <li>
 Provide local institutional and wealth management clients with insights into investment products, services, and market developments.
 </li>
 <li>
 Collaborate with internal teams across product, research, and execution to deliver tailored solutions.
 </li>
 <li>
 Support strategic initiatives to strengthen CICC&rsquo;s regional presence and align with firm-wide growth objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 6-10 years of experience in institutional client coverage, private banking or wealth management coverage.
 </li>
 <li>
 Deep understanding of the local business environment, institutional network and client expectations in the UAE and Gulf region.
 </li>
 <li>
 Proven track record in building trust and long-term partnerships with institutional and wealth management clients.
 </li>
 <li>
 Bachelor&rsquo;s degree or above in Finance, Business Administration or related disciplines. Equipped with knowledge in equities, fixed income and alternative investments.
 </li>
 <li>
 Fluency in English and Arabic; Mandarin proficiency is a strong advantage.
 </li>
 <li>
 Excellent communication, presentation, and negotiation skills with credibility in front of senior stakeholders.
 </li>
 <li>
 Strong interpersonal and stakeholder management skills; effective team player who thrives in dynamic, collaborative environments.
 </li>
 <li>
 Strong interest in the China market, including promoting and developing China‑related investment opportunities.
 </li>
 <li>
 Entrepreneurial, adaptable and proactive in identifying solutions and opportunities with a client-oriented and result-oriented mindset.
 </li>
 <li>
 Self-confident, energetic and ethical, with strong work ethics
 </li>
 </ul>
 
 
 
 
 
 
 Disclaimer
 
 
 
 
 
 CICC is committed to fostering an environment of equity and diversity. We recognize the importance of fair treatment in all aspects of our business, from recruitment and hiring to professional development and advancement.
 
 
 
 
 
 
 
 CICC aims to build an inclusive workplace that values the diverse backgrounds, ideas, and cultures of our employees. We strive to create an environment where every employee feels heard, supported, and empowered to contribute to the company's growth and success. By leveraging our collective strengths, we aim to drive innovation and achieve excellence in the industry.
 
 
 
 
 
 
 
 It is CICC&rsquo;s responsibility to provide equal employment opportunities to all prospective employees, regardless of race, ethnicity, gender, age, disability, or any other characteristics protected by law.
 
 
 
 
 
 
 
 The preceding job description has been designed to indicate the general nature and level of the work to be performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
 
 
 
 
</div>

International Business Analyst (Working in Dubai)

Gargash Group

<div>
 
 Job Purpose:
 
 
 
 
 
 The Service Desk Analyst is responsible for providing first-line technical support to end users across the group. This job involves troubleshooting IT-related issues, responding to service requests, and ensuring the resolution of incidents in a timely and efficient manner. The Service Desk Analyst plays a critical role in maintaining IT service excellence, ensuring adherence to service level agreements (SLAs), and enhancing the end-user experience.
 
 
 
 
 
 Job Resposibilities:
 
 
 
 
 
 &bull; Act as the first point of contact for all IT service desk inquiries via phone, email, chat, or ticketing system.
 
 
 &bull; Diagnose, troubleshoot, and resolve hardware, software, and network-related issues for desktops, laptops, mobile devices, and business applications.
 
 
 &bull; Escalate complex technical issues to higher-level support teams as per the escalation procedures. &bull; Log all service requests, incidents, and resolutions in the IT Service Management (ITSM) tool.
 
 
 &bull; Provide remote and on-site support to employees as needed.
 
 
 &bull; Ensure timely resolution of service requests and incidents within agreed SLAs.
 
 
 &bull; Track and update tickets with accurate progress notes and resolutions.
 
 
 &bull; Follow ITIL best practices for incident, problem, and change management.
 
 
 &bull; Assist in root cause analysis for recurring issues and work with relevant teams to implement permanent fixes.
 
 
 &bull; Provide clear, professional communication with users regarding their IT issues, ensuring they are updated on resolution timelines.
 
 
 &bull; Offer basic training and guidance to end users on IT policies, systems, and applications.
 
 
 &bull; Create and update user-friendly knowledge base articles and FAQs to support self-service capabilities.
 
 
 &bull; Assist in managing IT assets, including desktops, laptops, printers, and peripheral devices.
 
 
 &bull; Process user account creation, modifications, and access permissions in line with IT security policies.
 
 
 &bull; Ensure compliance with data security, privacy, and IT policies when handling sensitive information.
 
 
 &bull; Identify recurring issues and suggest improvements to enhance IT service desk efficiency.
 
 
 &bull; Participate in service improvement initiatives and contribute to ITSM tool enhancements.
 
 
 &bull; Generate reports on ticket trends, service desk performance, and user satisfaction metrics.
 
 
 &bull; Stay updated with the latest IT technologies, best practices, and industry trends.
 
 
 &bull; Uphold company values throughout business practices and utilise sound judgment in decision making.
 
 
 &bull; Any other additional duties as may be required by management based on needs of the business.
 
 
 
 
 
 Job Requirements &amp; Qualifications :
 
 
 
 
 
 &bull; A minimum of 1-3 years of experience in an IT support, service desk, or helpdesk role.
 
 
 &bull; Experience working in a structured IT environment following ITIL processes is preferred.
 
 
 &bull; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &bull; ITIL Foundation certification is preferred.
 
 
 &bull; Certifications in Microsoft, CompTIA (A+, Network+), or other relevant IT service management areas are an advantage.
 
</div>

Service Desk Analyst - UAE National Only

IC Markets

<div>
 
 
 IC Markets Global
 
 , we&rsquo;re driven by a simple mission &mdash; to empower traders of all levels with the tools, technology, and support they need to succeed.
 
 
 We provide access to cutting-edge trading platforms, ultra-low latency, and deep liquidity &mdash; creating opportunities that were once only available to institutions and high-net-worth investors.
 
 
 Our people are at the heart of everything we do. Backed by a management team with decades of experience across Asia, Europe, and North America, we combine global expertise with a commitment to integrity, innovation, and service excellence.
 
 
 At
 
 IC Markets Global
 
 , we&rsquo;re not just redefining online forex trading &mdash; we&rsquo;re building a trading community where every client can trade with confidence.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a
 
 Salesforce Business Analyst
 
 to play a key role in our transition from the legacy Back Office CRM to Salesforce CRM. The role will focus on analyzing existing processes, gathering business requirements, and ensuring a smooth migration of data, functionality, and workflows into Salesforce. The Salesforce Business Analyst will serve as the bridge between business stakeholders, IT, and the Salesforce implementation team, ensuring that the new CRM meets business needs and is adopted successfully across the organization.
 
 
 
 
 
 
 1. Requirements Gathering &amp; Migration Analysis
 
 
 <ul>
 <li>
 Work with the Product Owner and the dev team to understand business needs and legacy CRM processes.
 </li>
 <li>
 Conduct workshops and interviews to gather requirements for Salesforce CRM.
 </li>
 <li>
 Map
 
 current state (legacy CRM)
 
 processes to
 
 future state (Salesforce CRM)
 
 capabilities.
 </li>
 <li>
 Identify gaps, redundancies, and opportunities for process improvement.
 </li>
 </ul>
 
 
 
 
 2. Solution Design &amp; Transition Support
 
 
 <ul>
 <li>
 Collaborate with Salesforce Product Owner, Salesforce Architects, Admins, and Developers to design migration-friendly solutions.
 </li>
 <li>
 Define requirements for data migration, record sharing, and user access models.
 </li>
 <li>
 Ensure the Salesforce solution replicates necessary functionality from the legacy CRM while leveraging Salesforce best practices.
 </li>
 <li>
 Support change management and process optimization during the transition.
 </li>
 </ul>
 
 
 
 
 
 3. Documentation
 
 
 <ul>
 <li>
 Document requirements, business processes, and data mapping from the legacy CRM to Salesforce.
 </li>
 <li>
 Maintain migration playbooks, process flowcharts, and knowledge base materials.
 </li>
 <li>
 Create training guides and user manuals for end-users transitioning to Salesforce.
 </li>
 </ul>
 
 
 
 
 4. Testing &amp; Validation
 
 
 <ul>
 <li>
 Define and execute test cases for migrated data, workflows, and integrations.
 </li>
 <li>
 Participate in
 
 system testing, UAT, and cutover validation
 
 .
 </li>
 <li>
 Ensure data accuracy, system stability, and compliance during migration.
 </li>
 <li>
 Log and track issues during migration, ensuring timely resolution.
 </li>
 </ul>
 
 
 
 
 
 5. Stakeholder Communication &amp; Change Management
 
 
 <ul>
 <li>
 Act as the liaison between business teams and technical teams during the transition.
 </li>
 <li>
 Communicate migration timelines, risks, and progress updates clearly.
 </li>
 <li>
 Organize stakeholder walkthroughs and ensure business buy-in on migrated processes.
 </li>
 <li>
 Support adoption through training sessions and user support.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Proven experience as a Salesforce Business Analyst (at least 1 year) -
 
 essential
 
 </li>
 <li>
 Experience in trading/financial services CRM environments
 
 - essential
 
 </li>
 <li>
 Salesforce Administrator or Business Analyst certification
 
 - essential
 
 </li>
 <li>
 Strong knowledge of at least one of the clouds:
 
 Salesforce Sales Cloud and Service Cloud
 
 </li>
 <li>
 Experience in
 
 data mapping, data migration, and process re-engineering
 
 .
 </li>
 <li>
 Familiarity with record sharing models, user access requirements, and compliance constraints.
 </li>
 <li>
 Excellent documentation, analytical, and problem-solving skills.
 </li>
 <li>
 Strong communication and facilitation skills with ability to engage non-technical stakeholders.
 </li>
 </ul>
 
 
</div>

Salesforce Business Analyst

Explore 3685+ It business analyst in Dubai this January. Find roles across top companies and apply now to boost your career.