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it governance manager

Road and Transport, RTA Dubai

Position OverviewThe IT Governance and Quality Assurance Manager will be responsible for leading the development, monitoring, and enhancement of governance frameworks, policies, and quality standards across RTA s technical systems. The role ensures compliance with international best practices, reduces operational risks, and promotes continuous improvement in IT performance and governance.What You ll Do<ul><li>Monitor technical systems and governance KPIs, identify non-compliance, and recommend corrective actions.</li><li>Audit compliance with ISO 38500 and other international IT governance standards.</li><li>Review and assess project documents for technical quality and adherence to governance policies.</li><li>Lead business continuity, recovery testing, and IT risk management initiatives.</li><li>Provide technical advisory support and conduct awareness sessions for departments.</li><li>Develop executive dashboards and analytical reports for senior management.</li><li>Implement automation tools for testing, reporting, and compliance tracking.</li><li>Enhance IT governance frameworks, policies, and performance indicators.</li><li>Coordinate with Dubai Digital Authority, vendors, and internal stakeholders to ensure alignment.</li><li>Promote innovation, continuous improvement, and cost optimization across IT operations.</li></ul>

IT Governance and Quality Assurance Manager

Confidential Company

1. IT Strategy & Governance<ul><li>Develop and implement the organization’s IT roadmap in alignment with business priorities.</li><li>Define IT policies, standards, and procedures to ensure consistent and compliant operations.</li><li>Lead digital transformation initiatives and evaluate emerging technologies to enhance business performance.</li><li>Oversee IT budgeting, forecasting, and cost optimization.</li></ul>2. Systems & Infrastructure Management<ul><li>Ensure the stability, scalability, and security of all IT systems, networks, and applications across the organization.</li><li>Lead system upgrades, migrations, and infrastructure improvements with minimal business disruption.</li><li>Manage enterprise software platforms, ensuring seamless integration across departments (finance, HR, operations, etc.).</li></ul>3. Information Security & Data Protection<ul><li>Establish and maintain information security policies and disaster recovery plans.</li><li>Monitor and mitigate IT risks, ensuring compliance with data protection and regulatory requirements.</li><li>Oversee access management, network integrity, and periodic system assessments.</li></ul>4. Project Leadership & Solution Delivery<ul><li>Direct the planning and execution of major IT projects, ensuring delivery on time, within scope, and within budget.</li><li>Provide technical and strategic direction to cross-functional project teams.</li><li>Approve solution architecture designs and ensure alignment with enterprise standards.</li></ul>5. Vendor & Contract Management<ul><li>Negotiate and manage vendor contracts and service-level agreements (SLAs).</li><li>Evaluate and select vendors, ensuring optimal performance, cost-effectiveness, and reliability.</li><li>Maintain strong partnerships with technology providers and consultants.</li></ul>6. People Leadership & Team Development<ul><li>Lead, mentor, and evaluate the IT team, including the Assistant IT Manager and technical support staff.</li><li>Foster a culture of accountability, innovation, and continuous learning.</li><li>Identify training needs and implement professional development programs for the team.</li></ul>7. Stakeholder Collaboration<ul><li>Act as the primary liaison between IT and business units, translating operational needs into technical solutions.</li><li>Partner with senior management to develop and implement digital strategies that improve efficiency and data-driven decision-making.</li><li>Ensure effective communication of IT priorities, progress, and challenges.</li></ul>8. Reporting & Performance Management<ul><li>Oversee IT performance KPIs such as uptime, service response, and project delivery metrics.</li><li>Prepare periodic reports for management on system performance, project progress, and compliance status.</li><li>Recommend continuous improvement initiatives based on data insights and business feedback.</li></ul>

Manager – IT Solutions

Client of Tandem Search

Industry: Banking / Financial Services
Job Purpose
The Governance &amp; Strategy Manager will support the Head of the Technology Management Office (TMO) in driving the execution of CIO priorities through robust governance, strategic tracking, and cross-functional coordination across Technology units. The role is responsible for managing and tracking action items emerging from key governance forums such as MBO, SteerCo, and Governance Day, ensuring timely closure and visibility to leadership.
A key focus will be the design and maintenance of the CIO Dashboard, consolidating inputs from all Technology units to track KPIs and provide a comprehensive view of performance, strategic alignment, and delivery progress. The role will also work closely with the Transformation Office to maintain visibility over all Technology projects, ensuring alignment with strategic goals and timely reporting of progress, risks, and dependencies.
Additionally, the incumbent will coordinate with HR to ensure organizational structures across Technology are accurate, current, and supportive of strategic workforce planning, while preparing high-quality executive reports and presentations for senior leadership and governance bodies.
Key Result Areas
1. Governance Forum Action Management
<ul>
 <li>Own end-to-end tracking of action items arising from key governance forums including MBO, SteerCo, and Governance Day.</li>
 <li>Ensure timely follow-up, closure, and escalation of actions, maintaining a centralized and auditable repository.</li>
 <li>Provide regular updates and summaries for leadership visibility.</li>
</ul>
2. CIO Dashboard Development &amp; Maintenance
<ul>
 <li>Design and maintain a dynamic CIO Dashboard that consolidates strategic priorities, KPIs, initiative statuses, and governance metrics.</li>
 <li>Ensure real-time accuracy by coordinating with Technology units and support functions.</li>
</ul>
3. Technology KPI Consolidation &amp; Reporting
<ul>
 <li>Collect, validate, and report unit-level KPIs across all Technology domains.</li>
 <li>Ensure alignment with CIO objectives and strategic scorecards, highlighting performance trends and gaps.</li>
</ul>
4. Project Portfolio Oversight
<ul>
 <li>Partner with the Transformation Office to maintain an up-to-date view of all Technology projects.</li>
 <li>Track project milestones, health, risks, and dependencies to support strategic reporting.</li>
</ul>
5. Organizational Structure Governance
<ul>
 <li>Liaise with HR and Technology leads to ensure organizational structures accurately reflect reporting lines and responsibilities.</li>
 <li>Support reviews and restructuring aligned with strategic workforce planning.</li>
</ul>
6. Executive-Level Reporting &amp; Communication
<ul>
 <li>Prepare high-quality reports, presentations, and briefing materials for the Head of TMO and senior leadership.</li>
 <li>Ensure communications are concise, consistent, and strategically aligned.</li>
</ul>
7. Stakeholder Engagement &amp; Coordination
<ul>
 <li>Act as a central coordination point across Technology units, HR, and other support functions.</li>
 <li>Facilitate seamless communication and alignment on governance and strategic initiatives.</li>
</ul>
8. Governance Process Optimization
<ul>
 <li>Continuously assess and enhance governance tracking, reporting, and dashboarding processes.</li>
 <li>Introduce automation and standardization to improve efficiency and reduce manual effort.</li>
</ul>
9. Risk &amp; Issue Monitoring
<ul>
 <li>Identify and track governance-related risks and issues across strategic initiatives.</li>
 <li>Support mitigation planning and timely escalation to leadership.</li>
</ul>
10. Knowledge Management &amp; Documentation
<ul>
 <li>Maintain structured documentation of governance decisions, frameworks, and organizational changes.</li>
 <li>Ensure accessibility, version control, and compliance with internal standards.</li>
</ul>

TMO Governance & Strategy Manager

Client of James Douglas Middle East

Key Responsibilities:
<ul>
 <li>Develop and execute a 3-5 year IT strategy roadmap aligned with our client's business objectives.</li>
 <li>Lead digital transformation initiatives including cloud migration, ERP modernization, and customer experience platforms.</li>
 <li>Champion innovation through agile methodologies, design thinking, and business model innovation frameworks.</li>
</ul>
Governance &amp; Compliance
<ul>
 <li>Drive cybersecurity strategy including SOC/NOC operations, SIEM integration, and federated identity management.</li>
 <li>Monitor and report on IT performance metrics, ROI, and strategic KPIs to executive stakeholders.</li>
</ul>
Enterprise Architecture &amp; Infrastructure
<ul>
 <li>Architect scalable, secure, and resilient IT infrastructure across data centers and cloud environments (AWS, Azure, GCP).</li>
 <li>Lead DevOps and CI/CD practices to accelerate product delivery and operational agility.</li>
 <li>Oversee ERP systems (Oracle, JD Edwards, NetSuite) and integration with eCommerce, CRM, and payment gateways.</li>
</ul>
Stakeholder Engagement &amp; Change Management
<ul>
 <li>Collaborate with cross-functional teams including Marketing, Finance, and Operations to drive digital enablement.</li>
 <li>Facilitate executive workshops, innovation sprints, and strategic discovery sessions.</li>
 <li>Manage vendor relationships, RFP processes, and technology selection aligned with business needs.</li>
</ul>
Team Leadership &amp; Capability Building
<ul>
 <li>Build and mentor high-performing techno-functional teams across development, infrastructure, and business analysis.</li>
 <li>Promote a culture of continuous improvement, agile delivery, and customer-centricity.</li>
 <li>Lead strategic hiring and talent development initiatives to support IT transformation goals.</li>
</ul>

AVP IT Strategy & Governance

Emirates Flight Catering

The jobholder will act as a strategic liaison between IT and business stakeholders, managing enterprise projects while building strong partnerships across business units. By leveraging agile methodologies, they will drive continuous improvement in project delivery, prioritize initiatives based on business impact, and ensure effective communication of progress and performance metrics. This role focuses on aligning IT initiatives with organizational goals, optimizing resource utilization, and fostering collaboration to maximize value and operational efficiency.
Key Results Area
<ul>
<li>Serve as a trusted advisor on IT-related matters and collaborate with business stakeholders to identify their needs and ensure that the proposed IT initiatives support business goals.</li>
<li>Act as a strategic liaison between IT and the business by identifying key stakeholders, leading the collection and analysis of business requirements, and ensuring IT initiatives are aligned with business priorities.</li>
<li>Develop, maintain, and communicate IT roadmaps aligned with business priorities, ensuring effective stakeholder engagement and technical feasibility assessments.</li>
<li>Implement and manage IT governance structures that define roles, responsibilities and processes to ensure transparency, accountability, and effective project oversight.</li>
<li>Foster a positive culture by promoting collaboration, mentoring team members and removing organizational barriers to ensure consistent delivery across the business.</li>
<li>Execute projects in Agile/SAFE methodologies, ensuring timely sprint demos, scrum meetings, CI/CD pipelines, and coordinate Agile Release Trains (ARTs) accelerating project timelines, improving the quality of deliverables, and ultimately supporting business needs more efficiently.</li>
<li>Monitor and manage contractor KPIs and maintain effective communication with internal and external teams to meet agreed Service Level Agreements (SLAs).</li>
<li>Facilitate the end-to-end process of developing, installing and maintaining business-critical applications while coordinating with relevant teams to monitor application design, development and performance against established SLAs.</li>
<li>Collaborate with IT project teams to keep business stakeholders informed on project progress, performance metrics, and resource utilization to optimize throughput and responsiveness.</li>
</ul>

IT Manager Business Partnering

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for an Assistant Manager – Cyber Security, Assurance & Risk to join Dubai Holding Asset Management. The main duties and responsibilities of this role:<ul><li>The role holder is responsible for supporting the implementation and monitoring of information security governance and compliance activities across DHAM and its entities.</li><li>This includes assisting with policy development, audits, awareness initiatives, and governance frameworks to ensure alignment with best practices (e.g., ISO 27001) and business requirements.</li><li>The role focuses on coordinating activities, maintaining documentation, and providing operational support to help strengthen the group’s overall</li></ul>Cybersecurity & Risk Management<ul><li>Support the IT and cybersecurity risk management framework, ensuring alignment with organizational objectives and regulatory requirements.</li><li>Identify, evaluate, and monitor technology-related risks across infrastructure, applications, cloud, and third-party vendors.</li><li>Work with stakeholders to implement mitigation measures, controls, and risk treatment plans.</li><li>Maintain the IT Risk Register, track remediation actions, and escalate risks/issues in line with governance processes.</li><li>Coordinate and conduct periodic risk assessments and workshops with business and IT stakeholders.</li><li>Track and report Key Risk Indicators (KRIs) and prepare risk dashboards and reports for management review.</li></ul>Assurance & Compliance<ul><li>Conduct assurance reviews and internal audits of security controls, IT processes, and regulatory compliance (e.g., ISO 27001, NIST, GDPR, UAE NESA, SCA).</li><li>Support internal and external audit engagements, ensuring timely closure of findings and recommendations.</li><li>Monitor assurance activities such as user access reviews, control checks, and compliance schedules.</li><li>Report on compliance status, exceptions, and remediation plans to management.</li><li>Maintain documentation and evidence to support governance, risk, and compliance (GRC) requirements.</li><li>Liaise with IT/security teams and vendors on incident reporting, documentation, and follow-up.</li></ul>Policy, Governance & Awareness<ul><li>Support the development, review, and enforcement of IT and cybersecurity policies, standards, and procedures.</li><li>Contribute to the implementation and continuous improvement of the IT Governance Framework, aligning with ISO 27001 and other standards.</li><li>Promote security awareness through training, communications, and awareness sessions across all business units.</li><li>Participate in governance and risk forums and support management reporting.</li></ul>Disaster Recovery (DR) & Business Continuity (BCM)<ul><li>Support the development, maintenance, and testing of Disaster Recovery (DR) and Business Continuity (BC) plans.</li><li>Coordinate DR/BC test planning, scheduling, execution, and documentation of results.</li><li>Track corrective actions, ensure remediation, and maintain centralized DR/BC documentation for audits and management reporting.</li></ul>Operational & Project Support<ul><li>Support group-wide information security, governance, and compliance initiatives.</li><li>Assist in managing IT governance and security projects, including coordination with vendors and service providers.</li><li>Gather data to identify gaps, support process improvements, and escalate issues where needed.</li><li>Track and report progress on information security and governance initiatives to senior management.</li></ul>

Assistant Manager – Cyber Security, Assurance & Risk

Emirates Development Bank (EDB)

<div>
 
 
 Job Purpose:
 
 
 
 Design and maintain the Bank&rsquo;s enterprise IT architecture, identifying pain points and transition states across systems and applications, and providing vision, risk-aware guidance, and problem solving to IT. Contribute to strategies and policies that align technology architecture with organizational goals, in coordination with the Head of IT and domain leads.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Leadership Responsibilities:
 
 <ul>
 <li>
 Lead the strategic, operational, and technical decision processes to keep IT services aligned to priorities and risk appetite; ensure risk visibility, escalation, and management.
 </li>
 <li>
 Serve as the single IT contact for enterprise IT policy governance; engage C-level leadership (with Head of IT) to promote effective technology adoption.
 </li>
 <li>
 Partner with Director - Applications and Manager - Infrastructure to support the Head of IT in transforming the function.
 </li>
 </ul>
 
 Strategic Responsibilities:
 
 <ul>
 <li>
 Deliver a holistic IT architecture that enables and is enabled by business and IT strategies.
 </li>
 <li>
 Maintain an open architectural framework across domains (network, infrastructure, applications/solutions, data, security) for near- and long-term horizons.
 </li>
 <li>
 Assess domain needs on projects/systems; recommend solutions aligned to architectural principles for unified, cost-efficient, low-complexity, stable platforms.
 </li>
 <li>
 Develop implementation plans for architecture based on strategy and business requirements; recommend process changes to improve architectural practice.
 </li>
 <li>
 Work with applications, solutions, network, and security teams to enable common services, business rules, and information storage/flow.
 </li>
 <li>
 Lead domain design of stable, extensible architectures (e.g., server topology, placement, client systems) with cross-business teams; influence project decisions to align with standards.
 </li>
 <li>
 Map architectural solutions to business objectives; enforce infrastructure-architecture governance and refinements; identify necessary modifications to meet project needs while avoiding unnecessary cost/complexity.
 </li>
 <li>
 Contribute to enterprise architecture governance based on business/IT strategies; promote architecture processes and outcomes to stakeholders.
 </li>
 <li>
 Plan for scalability/availability based on validated business growth and availability needs.
 </li>
 </ul>
 
 Operational Responsibilities:
 
 <ul>
 <li>
 Manage key projects that establish a new operating model aligned to the redesigned business model; close audit points that expose the Bank to risk.
 </li>
 <li>
 Oversee the complex &ldquo;run the Bank&rdquo; and &ldquo;grow the Bank&rdquo; technology landscape (with direct reports) and collaborate with Director&ndash;Applications and Manager&ndash;Infrastructure to achieve IT KPIs.
 </li>
 <li>
 Monitor KPIs/KRIs; escalate trigger/limit breaches; conduct gap analyses on new guidance and lead adoption.
 </li>
 <li>
 Work with support/control functions to apply consistent risk-governance approaches; maintain strong relationships with Risk Management.
 </li>
 <li>
 Ensure architecture design and evaluation are documented; maintain a tactical implementation plan for the domain.
 </li>
 <li>
 Execute communication and education plans for architecture; develop partnerships with IT partners, operations, and vendors; act as a sounding board/consultant to team leaders.
 </li>
 <li>
 Mentor programmers and software specialists to ensure designs adhere to architectural principles.
 </li>
 </ul>
</div>

Director, IT Architecture & Optimization

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