project manager

sales manager

marketing manager

construction manager

hr manager

it manager

B and M FZE

Education Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or related field.Experience:8+ Years, 3 years in a managerial/leadership roleRequired/Preferred Skills:<ul><li>Strong knowledge of server infrastructure, networking, cloud (Azure/AWS/Google Cloud), virtualization, storage, and backup solutions.</li><li>Hands-on experience with Microsoft 365, ERP/CRM systems, and enterprise applications.</li><li>Proven expertise in IT security, firewalls, and disaster recovery planning.</li><li>Ability to manage projects end-to-end, from design to deployment.</li><li>Strong problem-solving, communication, and leadership skills.</li><li>Experience in SMEs or fast-growing companies is preferred.</li></ul>Role and ResponsibilitiesThe role will include but will not be limited to the below tasks1. IT Infrastructure &amp; Systems Management&middot; <ul><li>Design, implement, and manage the company&rsquo;s entire IT infrastructure (servers, storage, network, cloud solutions, end-user devices).</li><li>Oversee installation, configuration, and maintenance of hardware and software across all business units.</li><li>Ensure system availability, uptime, and disaster recovery preparedness.</li></ul>2. IT Strategy &amp; Planning&middot; <ul><li>Develop and execute the IT roadmap aligned with the company&rsquo;s strategic objectives.</li><li>Identify opportunities for digital transformation and process automation.&middot;</li><li>Recommend cost-effective solutions, hardware/software upgrades, and system improvements.</li></ul>3. Cybersecurity &amp; Compliance&middot; <ul><li>Establish and enforce IT security policies, firewalls, backups, and disaster recovery plans.&middot;</li><li>Protect company data, systems, and networks against internal and external threats.</li><li>Ensure compliance with relevant regulations, data privacy, and IT standards.</li></ul>4. Vendor &amp; Stakeholder Management&middot; <ul><li>Manage relationships with external IT vendors, service providers, and consultants.</li><li>Negotiate contracts and oversee implementation of third-party solutions.&middot;</li><li>Collaborate with internal teams to understand requirements and provide IT support.</li></ul>5. Support &amp; Troubleshooting<ul><li>Oversee IT helpdesk operations to ensure timely resolution of hardware, software, and network issues.&middot;</li><li>Train and guide employees on IT systems, best practices, and cybersecurity awareness.</li></ul>6. Leadership &amp; Team Management&middot; <ul><li>Lead and mentor the IT team (or external contractors if team is small).</li><li>Build IT policies, SOPs, and documentation for smooth operations.</li><li>Create a culture of innovation, security awareness, and service excellence.</li></ul>Please note that any other duties that may arise as the department requirement may be added as per management discretion.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Manger : 3 years (Preferred)</li></ul>

IT Manager

The Emirates Group

Job Purpose: 
The job holder will lead the design, implementation, and ongoing enhancement of ITSM processes such as Incident, Problem, Change, Configuration, and Request Management. The role ensures reliable service delivery, maintains an accurate CMDB, monitors SLAs, and drives process optimization through data-driven improvements. By aligning IT services with business needs, the manager enhances operational efficiency, user satisfaction, and compliance.
 
Key Result Area: 
1. Lead the design, implementation, and continuous enhancement of IT Service Management (ITSM) processes, including Incident, Problem, Change, and Service Request Management to enhance service reliability, increase operational efficiency, and user
 
satisfaction.
 
2. Maintain an accurate, up-to-date Configuration Management Database (CMDB) with complete and reliable configuration items (CIs) and their relationships to support effective decision-making, impact analysis, and change planning.
 
3. Implement robust change management practices, ensuring that changes are assessed, approved, and deployed with minimal risk and disruption, resulting in higher system stability and minimizing unplanned outages.
 
4. Drive the creation and maintenance of an accurate and user-friendly service catalogue to define available services and ensure consistent delivery and increase transparency of IT offerings.
 
5. Define, monitor, and report on Service Level Agreements (SLAs), ensuring services meet or exceed defined performance and availability targets to drive accountability and customer satisfaction.
 
6. Continuously review ITSM and CMDB processes to identify and implement opportunities for automation, optimization, and improved efficiency, resulting in reduced manual effort and accelerating service delivery.
 
7. Ensure ITSM and CMDB practices adhere to regulatory requirements, industry standards, and internal policies, supporting audit readiness and risk mitigation.
 
8. Collaborate with cross-functional teams, providing clear updates, reports, and dashboards on service performance and CMDB status to improve transparency and alignment across stakeholders.
 
9. Provide training and support to IT teams on ITSM processes and CMDB best practices to promote consistent understanding, correct application, and continuous improvement in service management maturity.
 
Education Qualification: 
a) Bachelor*s degree in computer science or equivalent
 
b) ITIL v3 or v4 certification is a must
 
c) Certified Configuration Management Professional (CCMP), ISO/IEC 20000 Foundation Certification, COBIT certification or Certification on CMDB(Preferred)
 
Work Experience: 
a) Minimum of 7 years* experience in ITSM roles with at least 3 years* experience in managerial role
 
b) Experience with data analytics and service reporting
 
c) Experience managing a centralized CMDB, ensuring data integrity, CI relationships, and compliance with best practices.
 
d)Hands-on experience in controlling IT changes, assessing risks, and managing release schedules.
 
e) Experience leading ITSM/CMDB-related projects with cross-functional teams.
 
f) Experience in defining, maintaining, and managing CIs and their relationships.
 
g) Experience working with IT Operations, Change Management, and Asset Management teams.
 
h) Experience in maintaining CMDB documentation, user guides, and generating reports.
 
Skills: 
a) Strong communication, leadership, and analytical skills.
 
b) Proficiency in CMDB tools (ServiceNow, Manage Engine CMDB, or other ITSM platforms).
 
c) Sound knowledge of database management, scripting, and automation
 
d)Strong understanding of IT infrastructure components (servers, networks, databases, cloud, virtualization).
 
e) Possess good understanding of IT compliance frameworks (ISO 20000, ISO 27001, GDPR).
 
f) Proven ability to ensure CMDB data accuracy and compliance with organizational policies.
 
g) Ability to troubleshoot CMDB issues, analyze data discrepancies, and perform root cause analysis.

IT MANAGER ITSM & CMDB

Job Purpose: 
The role is responsible for overseeing smooth delivery of IT services across the organization.
 This includes managing network and server infrastructure to maintain optimal performance and availability, while providing timely technical support to end-users to resolve issues efficiently.
 The role also involves coordinating incident management, implementing preventive maintenance, and leading the IT support team to enhance their skills and responsiveness.
 By aligning IT operations with business needs, the manager ensures seamless technology functioning that supports productivity and drives operational excellence.
 
Key Result Area: 
1. Ensure consistent uptime, availability, and performance of business-critical servers, networks, and related infrastructure in line with defined SLAs, resulting in reliable services and measurable customer satisfaction.
 
2. Oversee timely resolution of network and server-related incidents to minimize downtime and disruption, while ensuring root cause analysis for critical issues to strengthen resilience and prevent recurrence.
 
3. Manage firewalls, VPNs, and access controls, conduct regular vulnerability assessments, and use proactive monitoring tools to safeguard infrastructure, detect issues early, and maintain secure, optimized operations.
 
4. Implement and maintain backup, disaster recovery (DR), and business continuity plans (BCP), ensuring redundancy, high availability, and regular testing to protect critical services and enable rapid recovery.
 
5. Maintain an accurate inventory and lifecycle plan for servers, networks, and related hardware/software, ensuring timely upgrades, replacements, and capacity planning to support business growth and stability.
 
6. Coordinate with external vendors and OEMs (Cisco, Dell, HP, VMware, Microsoft, etc.) for escalations, support, and issue resolution to ensure reliable infrastructure operations.
 
7. Lead, mentor, and develop the network & server team by fostering technical expertise, continuous learning, and a culture of performance excellence to ensure a highly capable and motivated workforce.
 
8. Generate regular reports on infrastructure performance, including uptime statistics, usage metrics, incident trends, and capacity forecasts, providing actionable insights to IT leadership for data-driven decisions.
 
Education Qualification: 
a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science
 
b) ITIL 4 Managing Professional or ITIL 4 Strategic Leader (Advanced) is a must
 
Work Experience: 
a) Minimum 7 years of experience in IT Network & Server, service management, or IT operations with 3 years of experience managing IT support teams or service desks.
 
b) Proven experience in implementing ITIL best practices.
 
c) Experience in selection & managing multi-vendor environments and vendor relationships.
 
Skills: 
a) Should have excellent communication skills.
 
b) Strong interpersonal and problem-solving skills.
 
c) Ability to work effectively with staff across levels in a diverse environment.
 
d) Proficiency in IT Service Management tools (e.g., ServiceNow, ManageEngine, Jira Service Management)
 
e) Knowledge of remote support tools, monitoring tools, and ticketing systems.
 
f) Understanding of cybersecurity principles and data privacy regulations.
 
g) Expertise in ITIL framework and managing end-to-end IT service lifecycle (Incident, Problem, Change, and Request Management).
 
h) Proficient in managing Windows, Linux, and macOS environments.

IT MANAGER NETWORK & SERVER

Job Purpose: 
The jobholder is responsible for overseeing IT operations, ensuring the smooth delivery of IT services, and providing technical support to end-users. This role involves managing a team of support staff, maintaining IT infrastructure, implementing best practices for incident management, problem resolution, and service improvement, and ensuring high levels of customer satisfaction through efficient IT service delivery.
 
Key Results Area: 
1.Ensure consistent delivery of IT services in line with defined SLAs by promptly resolving incidents and problems, conducting root cause
 
analysis, and implementing preventive measures to maintain high service reliability, minimize disruptions, and enhance customer satisfaction.
 
2.Oversee prompt resolution of IT incidents, minimize downtime, and conduct root cause analysis for critical issues, supported by clear escalation protocols and knowledge documentation.
 
3.Deliver effective user support through efficient helpdesk operations, proactive training programs, and initiatives to improve end-user proficiency, satisfaction, and self-sufficiency.
 
4.Manage, mentor, and develop the IT support team, fostering skill enhancement, accountability, and a culture of performance excellence.
 
5.Oversee administration of the Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive, etc.), acting as Global/Domain Admin to ensure secure and reliable collaboration services.
 
6.Manage AMC/service contracts and coordinate with external vendors, service providers, and technology partners to ensure timely support, escalations, and optimal value delivery.
 
7.Ensure adherence to IT security policies, standards, and audit requirements, implementing corrective actions and awareness programs to strengthen compliance and risk management.
 
8.Generate regular reports on service performance, support metrics, incident trends, and user feedback, providing actionable insights to management for continuous improvement.
 
Knowledge, Skills & Minimum Experience: 
Education Qualification: 
a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science.
 
b) Master*s Degree in IT Management, Business Administration (MBA) or equivalent is preferred
 
c) ITIL 4 Managing Professional or ITIL 4 Strategic Leader (Advanced)
 
Work Experience: 
a)Minimum of 7 years in IT support, service management, or IT operations.
 
b)3+ years in a leadership role, managing IT support teams or service desks.
 
c)Proven experience with IT Service Management (ITSM) and implementing ITIL best practices.
 
d)Experience managing multi-vendor environments and vendor relationships.
 
e)Proficiency in IT Service Management tools (e.g., ServiceNow, ManageEngine, Jira Service Management)
 
f)Knowledge of remote support tools, monitoring tools, and ticketing systems.
 
g)Understanding of cybersecurity principles and data privacy regulations.
 
h)Expertise in ITIL framework and managing end-to-end IT service lifecycle (Incident, Problem, Change, and Request Management).
 
i)Proficient in managing Windows, Linux, and macOS environments.
 
Skills: 
a)Should have excellent communication skills.
 
b)Strong interpersonal and problem-solving skills.
 
c)Ability to work effectively in a diverse environment

IT MANAGER SUPPORT & OPS

Compass International LLC.

We are looking for a Project Manager to manage organization of key client projectsResponsibilitiesLead all assigned projects as per the PMO methodology and enforces project standards<ul><li>Monitor project lifecycle from initiation to closure.</li><li>Lead the development of project deliverables for each project stage.</li><li>Develop a baseline project schedule and monitor project progress against it (actual versus planned targets).</li><li>Define and document projects Risk, Actions, Issues and Dependencies</li><li>Define and document project Change Request and ensure adherence to GIT change management process.</li><li>Identify and resolve project interdependencies in collaboration with the concerned project managers.</li><li>Identify key project stakeholders and assigns individual responsibilities</li><li>Support project managers as needed.</li><li>Ensures project documents are complete, current, and stored appropriately as per standards</li><li>Manages day-to-day operational aspects of a project and scope.</li><li>Reviews deliverables prepared by team before passing for approval</li><li>Ensures projects meet industry leading quality standards.</li><li>Constantly monitor and report on progress of the projects to all stakeholders.</li><li>Develops effective working relationships and ongoing management processes for the project.</li></ul>Requirements and skills<ul><li>5-8years of experience in the same field required</li><li>Bachelors of computer science or engineering for technical project managers</li><li>Proven working experience as a project administrator in the information technology sector</li><li>Solid technical background, with understanding or hands-on experience in software development and web technologies</li><li>Excellent client-facing and internal communication skills</li><li>Excellent written and verbal communication skills</li><li>Solid organizational skills including attention to detail and multi-tasking skills</li><li>Strong working knowledge of Microsoft Office</li><li>PMP certification is a plus</li></ul>Job Types: Full-time, PermanentPay: AED1.00 per month

IT Project Manager

DICETEK LLC

<div>Exp. 12 to 16 years of Experience
Experience in healthcare preferred. Should have worked on delivery of large application and technology projects.<ul><li>
Edu. Bachelor or Master&rsquo;s degree in one of the following disciplines (Information Technology, Computer Science, Information Systems, Communication Engineering, Electrical Engineering, Electronic Engineering or Business Administration)</li><li>
Certification in Project Management(PMI) Mandatory. Foundation understanding of ITIL</li><li>
Project planning &amp; scheduling (using tools like MS Project, JIRA)</li><li>
Strong understanding of IT processes, software development lifecycle (SDLC), DevOps, and cloud platforms.</li></ul> 
Main Tasks
<ul><li>Lead and coordinate assigned technical projects across the organisation.</li><li>Responsible for planning, executing, and finalizing projects within deadlines and budget, while aligning with business and IT goals and strategies.
</li><li>Manage cross-functional teams, track project milestones, and ensure successful delivery of IT services and solutions.
</li><li>Define project scope, objectives, and deliverables in collaboration with stakeholders.
</li><li>Develop detailed project plans, including schedules, budgets, and resource allocation.
</li><li>Manage project lifecycle: initiation, planning, execution, monitoring, and closure.
</li><li>Coordinate with internal resources and third-party vendors for flawless execution.
</li><li>Monitor and report on project progress using defined and approved tools.
</li><li>Identify and manage risks, issues, and changes through appropriate mitigation strategies.
</li><li>Ensure deliverables meet quality standards and business requirements.
</li><li>Foster strong communication among stakeholders, team members, and leadership.
</li><li>Conduct post-project evaluations to identify successful elements and areas for improvement.
</li><li>Maintain project documentation and ensure compliance with IT governance.</li></ul></div>

IHS Towers

<div>Company Description 
IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its eight markets, including Brazil, Cameroon, Colombia, C&ocirc;te d&rsquo;Ivoire, Nigeria, Rwanda, South Africa and Zambia. 
Job Description 
Purpose
The role will be part of the Project Management Office (PMO) within the EA &amp; PMO area whose mission is to move IT closer to the business, building a trustworthy relationship between IT and the different business units and transforming IT into a tool of developing and executing the business.
The responsible Project Manager within the IHS Group will make sure that each assigned project is delivered on time within budget and scope. With high quality and in accordance with the project goals.
The overall goal for the role is to coordinate the delivery of the project with the different Business Stakeholders (Business Owners, Customers) and IT units (BPMs, EA, Infrastructure, Application Managers, QA, etc).
The role requires frequent travel to Nigeria and other IHS markets for long and short stays depending on the Project needs.
Key Roles and Responsibilities<ul><li>
This position will make sure that each assigned project is delivered on time within budget and scope. As well, high quality and in accordance with the project goals.</li><li>
The role requires frequent travel to Nigeria and other IHS markets for long and short stays depending on the Project needs.</li><li>
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.</li><li>
Planning: Responsible to develop a project plan in both waterfall and agile</li><li>
Budget Control: Responsible for monitoring the assigned budget for each project.</li><li>
Coordinate internal resources and third parties/vendors for the execution of projects.</li><li>
Capacity Management: Ensure resource allocation.</li><li>
Follow up development.</li><li>
Coordination of development and implementation among the different Teams.</li><li>
Manage the relationships between different stakeholders such as:<ul><li>
Customers</li><li>
Vendors</li><li>
Business Units</li><li>
Architecture</li><li>
Development</li><li>
Infrastructure</li><li>
QA</li><li>
Others</li></ul></li><li>
Perform risk management in conjunction with the above-mentioned stakeholders.</li><li>
Create and maintain comprehensive project documentation: Reporting, Communication Strategy, Stakeholder Management, Planning &amp; Budgeting</li><li>
Assumes responsibility for solving problems.</li><li>
Communicate effectively across all levels, engaging and inspiring at senior levels internally and externally.</li><li>
Cultural awareness within a multi-cultural Corporate environment</li></ul> 

Qualifications 
Functional<ul><li>
Certified in at least one PM methodology (PMP, Prince2, etc.)</li><li>
Knowledge of Agile Project Management</li><li>
Overall understanding of IT (Architecture, Development, Infrastructure)</li></ul>
Behavioural<ul><li>
Motivate staff and create a space where they can ask questions and voice their concerns in a transparent fashion.</li><li>
Develop productive relationships with business leaders across the organization to influence how applications can enable new sources of value</li><li>
Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.</li><li>
Judgment: Makes sound decisions; bases decisions on fact rather than emotion; analyses problems skilfully; uses logic to reach solutions.</li><li>
Problem Solving: Anticipates problems; sees how a problem and its solution will affect other units; gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions; adapts well to changing priorities, deadlines and directions; works to eliminate all processes which do not add value; is willing to take action, even under pressure, criticism or tight deadlines; takes informed risks; recognizes and accurately evaluates the signs of a problem; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.</li></ul> 

Additional Information 
Organizational Competencies 
Customer Focus - People demonstrating this competency understand &amp; exceed our customers&rsquo; needs. They develop trusted, reliable &amp; collaborative relationships. They are consistently operating to the highest standards of service &amp; delivery.
Innovation - People demonstrating this competency constantly seek new &amp; improved ways to deliver our products &amp; services. They champion engineering &amp; skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open &amp; honest in everything they do. They support financially &amp; environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold - People demonstrating this competency are thorough in analyses &amp; decision-making. They are courageous in expanding existing markets &amp; developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision 
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.</div>

Senior Manager, IT Project Manager

Explore 2507+ It manager in Dubai this October. Find roles across top companies and apply now to boost your career.

2507 it manager jobs IN Dubai

IT Manager

IT MANAGER ITSM & CMDB

IT MANAGER NETWORK & SERVER

IT MANAGER SUPPORT & OPS

IT Project Manager

IT Project Manager

Senior Manager, IT Project Manager