it manager

office operations & commercial coordinator Jobs in Istanbul

office operations & commercial coordinator

ceo office manager

customer operations executive Jobs in Istanbul

customer operations executive

datacenter operation engineer Jobs in Istanbul

datacenter operation engineer

it operations manager

<div>
 
 YEO is a leading company that provides top-quality services throughout the entire electrification value chain, ranging from electricity generation, transmission, and distribution to smart and efficient energy management solutions for the power and energy industry. We offer comprehensive solutions for the installation of ground, roof, and floating solar power plants in Turkey, Europe, and Africa.
 
 
 
 
 
 Currently we are seeking a highly skilled
 
 &ldquo;IT Manager&rdquo;
 
 to join our IT team based in Kartal, Istanbul.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Information Technologies, Software Engineering, or related fields,
 </li>
 <li>
 Extensive experience in IT management, system/network administration, and digital transformation,
 </li>
 <li>
 Proven ability to manage and coordinate multi-location IT environments,
 </li>
 <li>
 Strong technical expertise in IT infrastructure, cybersecurity, virtualization, networking, and cloud platforms,
 </li>
 <li>
 Experience in IT budgeting, resource planning, and vendor management,
 </li>
 <li>
 Excellent command of English, both written and verbal,
 </li>
 <li>
 Demonstrated leadership, team management, and stakeholder communication skills,
 </li>
 <li>
 Analytical, detail-oriented, and solution-focused approach,
 </li>
 <li>
 Ability to adapt to a dynamic work environment and flexible working hours,
 </li>
 <li>
 Up-to-date with emerging technologies and a passion for integrating innovations into business processes.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Manage and coordinate all IT infrastructure, including servers, networks, hardware, and software,
 </li>
 <li>
 Oversee system security, data backup, disaster recovery, and cybersecurity operations,
 </li>
 <li>
 Plan and execute technology investments and license management,
 </li>
 <li>
 Ensure high performance and security of local networks, data centers, and cloud platforms,
 </li>
 <li>
 Provide advanced user support and troubleshoot IT issues,
 </li>
 <li>
 Lead IT projects to scale infrastructure and integrate new technologies (AI, data analytics),
 </li>
 <li>
 Manage IT budget, resources, and team performance,
 </li>
 <li>
 Collaborate with business units to align IT solutions with organizational goals,
 </li>
 <li>
 Monitor and report on IT operations, compliance, and continuous improvement initiatives.
 </li>
 </ul>
 
 
</div>

IT Manager

Turkon Line

<div>
 
 
 Turkon Line, which was established in 1997; It has been among the leading companies of the sector in maritime transport (container transport) for more than 25 years with its regular services in the USA, Mediterranean, Black Sea and Northern Europe regions.&nbsp;We are looking for an "
 
 
 IT MANAGER
 
 
 "&nbsp;to be assigned at our head office in&nbsp;
 
 
 Altunizade / Istanbul.
 
 
 
 
 
 
 
 ﻿
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Management Information Systems, Mathematics, or related fields,
 </li>
 <li>
 Minimum 10 years of professional experience in Information Technologies, including team or function leadership,
 </li>
 <li>
 Experience in IT end-user services, outsourcing, vendor managementand budget management
 </li>
 <li>
 Innovative, solution-oriented, and up to date with emerging technologies,
 </li>
 <li>
 Strong command of English,
 </li>
 <li>
 Excellent communication, coordination, and team leadership skills,
 </li>
 <li>
 Knowledge of cloud technologies,&nbsp;System&nbsp;infrastructure , network/security infrastructures, Firewall, ERP systems, SAP S/4HANA,&nbsp;MS 365, ISO27001.
 </li>
 </ul>
 
 
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Design and maintain the company&rsquo;s IT infrastructure architecture in alignment with operational integrity and budget requirements; collaborate closely with development teams,
 </li>
 <li>
 Manage all server, storage, backup, data center, and network infrastructure processes, including installation, maintenance, performance, capacity planning, security, and updates,
 </li>
 <li>
 Oversee the design, operation, and monitoring of disaster recovery systems, cloud platforms, and physical infrastructure/security components,
 </li>
 <li>
 Ensure proper analysis, installation, maintenance, and security management of LAN, WAN, WLAN, VPN&nbsp;infrastructures,
 </li>
 <li>
 Manage security systems including antivirus, content filtering, firewalls, intrusion prevention, and log management solutions in line with corporate security standards,
 </li>
 <li>
 Lead and enhance IT helpdesk operations (requests, incidents, breach notifications, end-user issues) according to performance targets,
 </li>
 <li>
 Conduct business continuity tests, report outcomes, and follow up on necessary action plans,
 </li>
 <li>
 Provide fast and high-quality support for IT applications and systems; coordinate with vendors when needed and ensure timely resolution,
 </li>
 <li>
 Monitor technological advancements, evaluate new tools and solutions, and drive the implementation of applicable technologies that will add value to the organization,
 </li>
 <li>
 Ensure implementation of IT policies, procedures, and information security standards.
 </li>
 </ul>
 
 
 
</div>

Tiryaki Agro

<div>
 
 
 Who We Are
 
 
 
 
 
 
 With a 60-year history, Tiryaki Agro stands as one of the world's leading agricultural supply chain companies. Its unique global business model spans the entire supply chain, from certified seed production to field cultivation, storage, processing, logistics, trade, and reaching the end consumer.
 
 
 
 
 
 Tiryaki Agro provides nutritional solutions worldwide, committed to building a food future in harmony with nature. The company processes products sourced from approximately 30 countries, particularly Turkey, in 27 facilities across 10 locations on 3 continents, delivering over 4 million tons of conventional and organic agricultural products to customers in 70 countries annually. It operates in more than 40 ports globally, including one owned port and three privately contracted ports. Since 2018, Tiryaki Agro has strengthened its global leadership by acquiring majority shares in Sunrise Foods International, one of the world's largest supply chain management company for organic feed and oilseeds.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a
 
 Global Technology Services Manager
 
 to lead and manage our global IT infrastructure operations across multiple geographies, including
 
 T&uuml;rkiye, the United States, Canada, Central Asia, the Middle East and Africa
 
 .
 
 
 Reporting directly to the
 
 Global IT Director,
 
 this role will be responsible for ensuring
 
 stable, scalable and standardized infrastructure services
 
 while maintaining a strong balance between
 
 strategy and hands-on execution
 
 . This is a key role in strengthening existing operations, increasing visibility and driving operational excellence across all regions. Office-based role in
 
 T&uuml;rkiye
 
 , with
 
 moderate international travel
 
 .
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 12+ years
 
 of professional experience in IT infrastructure and operations
 </li>
 <li>
 Proven experience in
 
 multi-country or regional infrastructure management
 
 </li>
 <li>
 Strong hands-on knowledge of:
 </li>
 <li>
 On-premise and cloud infrastructure
 </li>
 <li>
 Enterprise networks and connectivity
 </li>
 <li>
 End-user computing and endpoint management
 </li>
 <li>
 IT operations and service management
 </li>
 <li>
 Digital Workplace
 </li>
 <li>
 Ability to
 
 engage in architectural and technical decisions
 
 while effectively leading teams
 </li>
 <li>
 Solid experience managing
 
 hybrid delivery models
 
 (internal teams + outsourcing)
 </li>
 <li>
 
 Fluent English
 
 (written and spoken)
 </li>
 <li>
 Strong leadership, communication and stakeholder management skills
 </li>
 <li>
 Ability to travel abroad
 </li>
 </ul>
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee global IT infrastructure operations covering
 
 data centers, cloud platforms, networks, and end-user computing
 
 </li>
 <li>
 Ensure
 
 operational stability, availability and performance
 
 across all countries
 </li>
 <li>
 Establish and maintain
 
 global infrastructure standards
 
 for network, cloud, endpoint and operational processes
 </li>
 <li>
 Develop a clear
 
 end-to-end visibility of current infrastructure (as-is)
 
 across all regions
 </li>
 <li>
 Drive continuous improvement to reduce incidents, service disruptions and operational risks
 </li>
 <li>
 Work closely with regional IT teams and external service providers in a
 
 hybrid operating model
 
 </li>
 <li>
 Provide
 
 regular, decision-oriented reporting
 
 to the Global IT Director
 </li>
 <li>
 Ensure infrastructure operations are
 
 documented, repeatable and not dependent on individuals
 
 (&ldquo;no hero culture&rdquo;).
 </li>
 </ul>
</div>

Global Technology Services Manager

Rainmaker Consultancy

<div>
 
 
 We are seeking a Director of Information Technology for a leading hospitality &amp; lifestyle destination. Reporting directly to the executive team, this role will lead a 6-person IT department and oversee all core IT functions &mdash; from infrastructure resilience to cyber security, system governance, integration architecture, and guest-centric technology enablement.
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 As the Director of Information Technology, you will drive the digital backbone of one of Istanbul&rsquo;s most ambitious lifestyle destinations. From ensuring operational continuity across 24/7 services to supporting premium guest experiences through secure, scalable, and intelligent technology platforms &mdash; this role is both strategic and hands-on. You will be responsible for defining and implementing IT strategy, managing mission-critical infrastructure, leading digital innovation projects, and ensuring full compliance with data governance and security standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Lead the end-to-end management of IT operations, including infrastructure, network, systems, and application ecosystems across the entire facility.
 </li>
 <li>
 Design, implement, and optimize secure, scalable infrastructure strategies aligned with operational and guest experience objectives.
 </li>
 <li>
 Manage installation, administration, updates, and troubleshooting of system software and infrastructure; ensure continuity across legacy environments (e.g., Windows Server 2012, SQL Server 2012, Windows 10) while planning for future upgrades.
 </li>
 <li>
 Manage operational continuity of hospitality technologies: PMS (Fidelio Suite8, Opera), POS (Micros 9700, Symphony), financial platforms (Logo, SAP), and building systems (IP/CCTV, IPTV, door lock systems).
 </li>
 <li>
 Lead information security strategy, ensuring governance, risk mitigation, and compliance with internal and external standards.
 </li>
 <li>
 Establish robust backup, recovery, and business continuity protocols; manage preventive maintenance and critical incident response.
 </li>
 <li>
 Drive interface and API integrations with internal departments and third-party vendors to ensure seamless digital interoperability.
 </li>
 <li>
 Supervise procurement, inventory, and vendor management processes; ensure service level compliance and cost efficiency.
 </li>
 <li>
 Build and maintain detailed IT documentation, asset tracking, and access management in line with audit and confidentiality protocols.
 </li>
 <li>
 Oversee monitoring of critical environmental systems (UPS, generator, HVAC) affecting IT continuity.
 </li>
 <li>
 Develop and manage the annual IT budget; optimize investments across hardware, software, and support services.
 </li>
 <li>
 Support training, orientation, and onboarding of staff on systems and digital policies, fostering a culture of tech awareness and compliance.
 </li>
 </ul>
 
 
 
 
 
 Must-Have Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven leadership experience managing IT operations in hospitality, real estate, or other complex 24/7 service environments.
 </li>
 <li>
 Advanced knowledge of Microsoft enterprise environments, with experience managing legacy systems (e.g., Windows Server 2012, SQL Server 2012, Windows 10) and leading transition to newer platforms.
 </li>
 <li>
 Strong operational grasp of hardware infrastructure, network systems, and IT security frameworks.
 </li>
 <li>
 Hands-on experience with hotel technologies (PMS, POS, IPTV, door lock systems) and finance/ERP tools.
 </li>
 <li>
 Deep understanding of integration architectures, API governance, and vendor coordination.
 </li>
 <li>
 Exceptional communication and decision-making capabilities in high-stakes, multi-stakeholder environments.
 </li>
 <li>
 Strong process orientation, documentation discipline, and confidentiality awareness.
 </li>
 </ul>
 
 
 
 
 
 Nice-to-Have Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Background in luxury hospitality, mixed-use lifestyle developments, or large-scale real estate projects.
 </li>
 <li>
 Experience managing digital innovation projects and infrastructure for guest-facing technologies.
 </li>
 <li>
 Familiarity with Turkish legal and regulatory requirements related to IT systems and data security.
 </li>
 </ul>
 
 
 
 
 
 Rainmaker Note:
 
 This is a pivotal opportunity to lead the digital engine of one of Istanbul&rsquo;s most iconic urban transformation projects.
 
 
 
</div>

Director of Information Technology

Hepsiburada (NASDAQ: HEPS)

<div>
 
 Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
 </li>
 <li>
 Willingness to monitor the systems of Hepsiburada, Turkey's leading e-commerce company, 24/7 and work in a shift system.
 </li>
 <li>
 Knowledge of Technology Operations processes (preferably having worked on these teams).
 </li>
 <li>
 Knowledge of ITIL and Monitoring Support processes.
 </li>
 <li>
 Possess problem-solving and analytical thinking skills.
 </li>
 <li>
 Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
 </li>
 <li>
 Preferably a basic knowledge of SQL Management, Mongo DB, Jira, Pycharm, and SAP applications.
 </li>
 <li>
 Preferably a familiarity with development processes or a desire to improve in this area.
 </li>
 <li>
 Preferably knowledge of Python.
 </li>
 <li>
 Preferably a familiarity with Zabbix monitoring.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Monitoring Hepsiburada's technology systems and infrastructure 24/7 as part of service continuity.
 </li>
 <li>
 Operating Incident Management, Case Management, Alarm Management, and 24/7 Monitoring Support processes within the technology.
 </li>
 <li>
 Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
 </li>
 <li>
 Monitoring alarms 24/7, taking defined actions, and quickly informing the solution teams.
 </li>
 <li>
 Sharing operational needs related to process improvements observed in managed operational processes with the solution teams and ensuring follow-up.
 </li>
 <li>
 Monitoring processes running at night, intervening immediately and providing solutions.
 </li>
 </ul>
 
 
 
 
 
 
 We Offer:
 
 
 
 
 
 
 <ul>
 <li>
 We rule the change and you are taking big responsibility for this game.
 </li>
 <li>
 We are learning and improving together with our experiences.
 </li>
 <li>
 Hepsiburada is empowering, supporting, and making the ideas a reality.
 </li>
 <li>
 Working with joy is our secret weapon !
 </li>
 </ul>
 
 
 
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
 
 
</div>

IT Monitoring & Product Operations Specialist

adesso Turkey

<div>
 
 
 Digital Channels Manager (International) &ndash; Istanbul
 
 
 
 
 
 
 We are looking for a
 
 Digital Channels Manager
 
 to join our International Marketing team in Istanbul. This is a hands-on, operations-driven role supporting multiple adesso offices across markets such as the
 
 GCC, UK, Benelux, and Spain
 
 . You will work closely with our Turkish marketing operations team and act as the central point for managing our digital infrastructure across countries.
 
 
 You will lead the CMS migration pilot and build the marketing automation foundation from scratch, then roll it out to other countries. Strong
 
 project management discipline
 
 and comfort with multi-country workflows are essential.
 
 
 
 
 
 Let&rsquo;s
 
 develop
 
 your future together,
 
 
 where you can
 
 code, grow, and inspire
 
 others.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Run the CMS migration pilot and coordinate multi-country rollout.
 </li>
 <li>
 Build and manage marketing automation and CRM workflows from zero (HubSpot or similar): funnels, lead scoring, nurturing sequences, form tracking, and attribution logic.
 </li>
 <li>
 Set up analytics frameworks end-to-end: UTM standards, conversion tracking, dashboards, and reporting.
 </li>
 <li>
 Oversee landing page creation, tracking setup, A/B testing, managing SEO fundamentals and optimization for international markets.
 </li>
 <li>
 Partner with our external digital ads agency for KPI forecasting, campaign tracking, audience setup, and performance reviews.
 </li>
 <li>
 Ensure GDPR-compliant processes and accurate data flow across CRM, website, and paid channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in digital marketing or digital project management
 </li>
 <li>
 Strong hands-on skills across CRM, automation, funnels, tracking, analytics, and attribution
 </li>
 <li>
 Experience with HubSpot, WordPress, Google Analytics 4, Google Tag Manager, or similar martech tools
 </li>
 <li>
 Fluent English (additional European language is a plus)
 </li>
 <li>
 Strong organizational and stakeholder management abilities
 </li>
 </ul>
 
 
 
 
 
 About adesso Turkey
 
 
 
 
 
 
 adesso Turkey empowers enterprises through custom software development and IT consultancy. We deliver the finest-caliber digital solutions &mdash; transforming businesses, people, and technology.
 
 
 
 
 
 Our group headquarters is based in Dortmund, Germany, and we have over 11.000 colleagues working at 72 different sites around the globe. Check out www.adesso.com.tr to find out more.
 
 
 
 
 
 
 Ki&scedil;isel verileriniz i&scedil;e al&inodot;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla veri sorumlusu s&inodot;fat&inodot;yla &scedil;irketimiz Adesso Turkey Bilgi Teknolojileri LTD. &Scedil;T&Idot;. taraf&inodot;ndan i&scedil;lenecektir. Ki&scedil;isel verilerinizin i&scedil;lenmesi ve haklar&inodot;n&inodot;zla ilgili detayl&inodot; bilgiye https://www.adesso.com.tr/adesso-com-tr/download/politika-metni/adesso-tr-kvkk.pdf ba&gbreve;lant&inodot;s&inodot; &uuml;zerinden ula&scedil;abilirsiniz.
 
 
</div>

Digital Channels Manager (International)

Unilever

<div>
 Unilever is currently hiring for
 
 Customer Hubs Performance Delivery Manager &ndash; O2C!
 
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 
 
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 
 
 
 Main Responsibilities
 
 
 
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 
 
 
 Deliver superior business performance.
 
 
 
 <ul>
 <li>
 Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
 </li>
 <li>
 Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
 </li>
 <li>
 Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
 </li>
 <li>
 Bring global hub model to life through Standardization and Digital transformation
 </li>
 <li>
 Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
 </li>
 <li>
 Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
 </li>
 <li>
 Develop the hub into a solutions partner providing decision support through analytics and insights
 </li>
 <li>
 Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
 
 
 </li>
 </ul>
 
 Expand Hub Scope
 
 
 
 <ul>
 <li>
 Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
 </li>
 <li>
 Develop and build hub operations for white spaces by working with various functions.
 
 
 </li>
 </ul>
 
 Build a winning team
 
 
 
 <ul>
 <li>
 Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
 </li>
 <li>
 Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
 </li>
 <li>
 Lead and actively participate in the global network of hubs
 </li>
 <li>
 Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
 </li>
 <li>
 Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
 </li>
 <li>
 Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
 </li>
 <li>
 Proven business/financial acumen, prior experience managing a large operational business unit
 </li>
 <li>
 Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
 </li>
 <li>
 Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
 </li>
 <li>
 Proven experience in complex transformation programs/change management and setting up new capabilities.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
 </li>
 <li>
 Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
 </li>
 <li>
 Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
 </li>
 <li>
 Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
 </li>
 <li>
 Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
 </li>
 <li>
 Excellent people management and relationship skills
 </li>
 <li>
 Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
 </li>
 <li>
 Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
 </li>
 <li>
 Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
 </li>
 <li>
 Deliver with Excellence:
 </li>
 <li>
 Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
 </li>
 <li>
 Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
 </li>
 </ul>
 
 Critical SOL (Standards of Leadership) Behaviors
 
 
 
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Customer Hubs Performance Delivery Manager – O2C

Explore 926+ It operations manager in Istanbul this December. Find roles across top companies and apply now to boost your career.

926 it operations manager jobs IN Istanbul

IT Manager

IT Manager

Global Technology Services Manager

Director of Information Technology

IT Monitoring & Product Operations Specialist

Digital Channels Manager (International)

Customer Hubs Performance Delivery Manager – O2C