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it operations section head

ALBAIK Food Systems Co.

<div>
 <p>
  We&rsquo;re looking for an experienced IT Operations Section Head to lead and enhance IT operations and infrastructure, ensuring system stability, performance, and reliable service delivery across all platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Lead and manage the IT team, ensuring SLA &amp; KPI compliance
 </p>
 <p>
  &bull; Oversee IT infrastructure (networks, servers, POS systems, cloud platforms)
 </p>
 <p>
  &bull; Manage incidents, monitoring, backups, cybersecurity, and disaster recovery
 </p>
 <p>
  &bull; Coordinate with vendors, manage assets, and improve IT processes
 </p>
 <p>
  &bull; Ensure system performance, availability, and continuous improvement
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills:
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in information technology, Computer Science, or related field
 </p>
 <p>
  &bull; 6+ years of experience in IT operations or technical leadership roles
 </p>
 <p>
  &bull; Strong leadership, communication, and problem-solving skills
 </p>
 <p>
  &bull; Hands-on experience with networks (LAN/WAN), servers, cloud (AWS/Azure), POS, and ITSM tools
 </p>
 <p>
  &bull; Knowledge of monitoring tools (Zabbix, SolarWinds, PRTG)
 </p>
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  &bull; Experience with virtualization (VMware/Hyper-V) and Office 365 / Azure
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  &bull; Understanding of backups, access management, and IT security practices
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  &bull; Familiarity with SLA/KPI management, ITIL practices, and vendor management
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</div>


IT Operations Section Head

CALO

<div><h4 class="jobSectionHeader"><b>About </b><b>Calo</b></h4><p>
Launched in Bahrain in November 2019, Calo is on a mission to make healthy easy. We provide better, faster, and more accessible ways to enjoy nutritious food through technology-driven kitchens. CALO operates high-performance cloud kitchens focused on consistency, speed, and quality, delivering healthy meals at scale.</p><h4 class="jobSectionHeader"><b>
Role Overview</b></h4><p>
We are looking for a Chef De Partie &ndash; Bakery to join our team, working alongside the Head Chef to manage the bakery section. This includes preparing baked goods, ensuring consistent quality and presentation, maintaining inventory, and supervising junior bakery staff. For this role, we are seeking candidates with a strong bakery background and creativity in pastry, breads, and desserts. The successful candidate will use their culinary and managerial skills to play a key role in elevating our bakery offerings and maintaining exceptional standards.</p><h4 class="jobSectionHeader"><b>
Main Responsibilities</b></h4><ul><li><p>
Ensure that the bakery section operates efficiently while maintaining Calo's quality standards.</p></li><li><p>
Lead the bakery team in a timely and organized manner.</p></li><li><p>
Fill in for the Head Baker or Section Lead when required.</p></li><li><p>
Resourcefully resolve any bakery-related issues and maintain workflow continuity.</p></li><li><p>
Manage and train bakery staff, create work schedules, and assess performance.</p></li><li><p>
Clearly communicate tasks and expectations to team members.</p></li><li><p>
Order and manage bakery inventory appropriately.</p></li><li><p>
Comply with and enforce sanitation regulations and safety standards.</p></li><li><p>
Maintain a positive and professional approach with co-workers.</p></li><li><p>
Produce high-quality baked goods, ensuring consistency in taste, texture, and presentation.</p></li></ul><h4 class="jobSectionHeader"><b>
Ideal Candidate</b></h4><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><ul><li><p>
Previous experience as a CDP in a bakery environment.</p></li><li><p>
Minimum of 5 years&rsquo; experience within the hospitality sector, preferably in bakery, pastry, or dessert production.</p></li><li><p>
Culinary degree or equivalent experience in a hotel, restaurant, or bakery setting.</p></li><li><p>
Must be currently present in KSA.</p></li><li><p>
Proficient in English.</p></li></ul><h4 class="jobSectionHeader"><b>
Knowledge &amp; Competency</b></h4><ul><li><p>
Proven team-leading experience.</p></li><li><p>
Exceptional bakery and kitchen management skills.</p></li><li><p>
Ability to assign responsibilities and monitor progress effectively.</p></li><li><p>
Strong communication and leadership abilities.</p></li><li><p>
Up-to-date with bakery trends, techniques, and optimized kitchen processes.</p></li></ul><h4 class="jobSectionHeader"><b>
Personality</b></h4><ul><li><p>
Strong communicator.</p></li><li><p>
Pleasant personality with the ability to lead with empathy and patience.</p></li><li><p>
Customer service mindset, passionate about quality and innovation in bakery products.</p></li></ul></div>

Chef De Partie - Bakery

Donatello Hotel Jeddah

<p>Job Title: Head Chef (Italian Cuisine)</p><p>Company: NGA</p><p>Location: Jeddah, KSA</p><p>Role Overview:</p><p>NGA is seeking a hands-on Head Chef specializing in authentic Italian cuisine. You will lead the kitchen team, manage daily operations, and ensure the highest standards of food quality and taste.</p><p>Key Responsibilities:</p><p>* Culinary: Execute authentic Italian menus (Pasta, Pizza, and Regional specialties).</p><p>* Operations: Oversee food preparation, stock ordering, and kitchen hygiene (HACCP).</p><p>* Leadership: Train kitchen staff and manage duty rotas to ensure smooth service.</p><p>Requirements:</p><p>* Proven experience as a Sous Chef or Head Chef in an Italian restaurant.</p><p>* Strong expertise in traditional Italian cooking and portion control.</p><p>* Leadership skills and the ability to work in a fast-paced environment.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Head Chef

Nahdi

<div><p>Execute and follow-up on the investigations and solve the disputes of the employees as per Nahdi&rsquo;s policy including the head office and all the branches/regions.
</p><p><b>Accountabilities
</b></p><p>Employees Investigations
</p><ul><li><p>Conduct Investigations pertaining to employees&rsquo; disputes as per the company policy in order to provide the decision makers with the recommended actions (penalty, warning&hellip;etc).
</p></li><li><p>Execute the disciplinary deductions related to the investigation cases on the system to ensure that the system is accurate and updated.
</p></li></ul><p>Reports &amp; Follow Ups:
</p><ul><li><p>Prepare a periodic report for investigations cases and disputes including the head office and the regional offices in order to analyze and identify the root cause of the problems and report it to the concerned stakeholders.
</p></li><li><p>Coordinate and follow up with labor law office on all updates in regards to the labor law in order to update the Employee Relation Manager.
</p></li><li><p>Follow up on the termination cases through ensuring that all the documents and requirements have been processed to ensure compliance to the termination process.
</p></li><li><p>Participate in the corporate communication campaigns related to the employees relations (Be Informed) through providing support to the communication department to ensure proper education to Nahdi&rsquo;s employees
</p></li></ul><p>Employee&rsquo;s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>Diploma (2years)<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>4 Years of Experience<br>
</p></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><p>MS Office Suite<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Employee Relations Specialist (2023516)

Layan Coffee Company

<div><div><b>Job Title:</b> Salesman / Sales Associate<br>
<b>Department:</b> Retail Sales<br>
<b>Reports To:</b> Section Supervisor / Store Manager<br>
<b>Location:</b> Retail Store / Hypermarket<br>
</div><div><b>
Job Summary:</b></div><div>
The Salesman is responsible for assisting customers, promoting products, and ensuring an excellent shopping experience within the store. The role focuses on product knowledge, customer engagement, merchandising support, and achieving sales targets while maintaining proper stock display and store standards.<br>
</div><div><b>
Key Responsibilities:</b><br>
<b>Customer Assistance:</b></div><ul><li>
Greet and assist customers in a professional and friendly manner.</li><li>
Identify customer needs and recommend suitable products.</li><li>
Provide accurate information about product features, prices, and promotions.</li><li>
Address customer questions and resolve basic concerns.</li></ul><div><b>
Sales &amp; Product Promotion:</b></div><ul><li>
Promote products and current offers to increase sales.</li><li>
Achieve assigned sales targets and support overall store revenue goals.</li><li>
Upsell and cross-sell products where appropriate.</li><li>
Inform customers about discounts, loyalty programs, and promotional campaigns.</li></ul><div><b>
Merchandising &amp; Store Presentation:</b></div><ul><li>
Ensure products are properly displayed according to store standards.</li><li>
Maintain clean, organized, and attractive shelves and displays.</li><li>
Assist with product placement, shelf arrangement, and promotional setups.</li><li>
Monitor product expiry dates and remove damaged or expired items.</li></ul><div><b>
Inventory Support:</b></div><ul><li>
Monitor stock levels in the assigned section.</li><li>
Report low stock or fast-moving items to the supervisor.</li><li>
Assist in stock replenishment and shelf refilling.</li><li>
Participate in stock counts and inventory audits when required.</li></ul><div><b>
Operational Compliance:</b></div><ul><li>
Follow company policies and procedures related to sales and store operations.</li><li>
Coordinate with cashiers for customer purchases when needed.</li><li>
Ensure price labels and barcodes are accurate and visible.</li>
Maintain discipline and professional conduct during working hours.<br>
<li>
</li></ul><div><b>
Qualifications:</b></div><ul><li>
High school diploma or equivalent.</li><li>
Previous retail or sales experience preferred.</li><li>
Basic communication and interpersonal skills.</li>
Ability to work in a fast-paced retail environment.<br>
<li>
</li></ul><div><b>
Skills &amp; Competencies:</b></div><ul><li>
Customer service and communication skills</li><li>
Sales and persuasion ability</li><li>
Product knowledge and learning ability</li><li>
Teamwork and cooperation</li><li>
Time management and organization</li>
Attention to detail<br>
<li>
</li></ul><div><b>
Working Conditions:</b></div><ul><li>
Standing and walking for extended periods.</li><li>
Working in a busy retail store environment.</li>
Shift-based schedule including evenings, weekends, and holidays.<br>
<li>
</li></ul><div><b>
Key Performance Indicators (KPIs):</b></div><ul><li>
Sales performance against targets</li><li>
Customer satisfaction and feedback</li><li>
Product availability and shelf presentation</li><li>
Accuracy of pricing and product information</li><li>
Participation in stock management activities</li></ul></div>

Salesman

<div><p>Provide advanced technical support and problem resolution for complex issues that are not resolved by the first line of support call center specialists.
</p><p><b>Accountabilities
</b></p><ul><li><p>Investigate and resolve complex technical issues escalated from Level 1 support to ensure they are resolved within the set SLAs.
</p></li><li><p>Develop deep technical expertise in specific applications, technologies and systems to be able to resolve issues rising from them without the need to refer to the applications team to increase their efficiency and focus.
</p></li><li><p>Collaboration with Level 1 Support, through updating level 1 support with tickets resolution status and steps followed through working closely with Level 1 support to provide guidance on complex issues.
</p></li><li><p>Support processes improvements to enhance efficiency and effectiveness through working aside to department head, and continuously ensuring moderating between rising issues from level 1 support and finding root cause solutions with the applications department to end them.
</p></li><li><p>Participate in IT projects testing and piloting phase, bringing technical expertise and insights.
</p></li><li><p>Handle vendor Coordination and liaise with external and internal third level of support for advanced support and problem resolution.
</p></li><li><p>Generate reports on incident trends and root cause analyses to reduce repeated issue and contribute to and maintain an advanced internal knowledge base for IT support team reference.
</p></li><li><p>Collaborate with the applications department team for cases that need further escalation or support to get things resolved on time.
</p></li><li><p>Train and share technical knowledge and experience with level one support team to build their acumen on frequent tickets and issues.
</p></li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 9:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>BSc in IT preferably in Computer Science<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience &amp; Skills<br>
</b></p></div><div><ul><li>3+ years of Experience in IT support, with a focus on retail systems.
</li><li>Working knowledge of best practices in information technology management.
</li><li>Experience in project management methodologies.
</li><li>ITIL and service management background.
</li>Preferred to have advanced certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or similar. SQL skills, DBA skills.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

IT Second Level Support Senior Specialist (2023286)

Thales

<div>Location: Jeddah, Saudi Arabia<p></p>
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.<p></p>
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North &ndash;South Railway (NSR), the longest system of it&rsquo;s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country&rsquo;s critical infrastructure and e-security solutions that secure the country&rsquo;s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.<p></p><p><b>
JOB OBJECTIVE
</b></p><p>The operational efficiency, safety, and passenger experience of airports undergoing refurbishment or modernization is a critical success factor for airport authorities and aviation stakeholders. It relies on a comprehensive understanding of terminal operations, airside/landside processes, regulatory compliance (ICAO, IATA, ACI), capacity planning, passenger flow modeling, baggage and cargo systems, aviation security, operational technologies (AODB, RMS, FIDS, BHS), and multi-stakeholder coordination across live brownfield environments.</p><p>
The projects associated with airport refurbishment and expansion are highly complex, phased, and multi-disciplinary in nature, and require deep operational expertise, systems thinking, and the ability to translate operational requirements into robust architectures, technical specifications, and Target Operating Models that will govern airport performance for 15-30 years.</p><p>
The role of the Airport Operations Architect is to ensure the overall operational coherence and long-term viability of these projects by acting as the operational Design Authority, defining future-state Concepts of Operations (CONOPS), ensuring alignment of all stakeholders and engineering disciplines, and guaranteeing that the refurbished airport will meet international standards, capacity targets, and service level commitments throughout its operational lifecycle.</p><p><br>
</p><p><b>ROLES &amp; RESPONSIBILITIES
</b></p><ul><li>Act as the Operational Design Authority for the airport refurbishment or modernization program, ensuring that all design, architecture, systems, and infrastructure decisions are operationally sound, compliant, and fit-for-purpose over the project lifecycle.</li><li>Define and structure the Target Operating Model (TOM) and Concept of Operations (CONOPS) for the future-state airport, covering terminal, airside, landside, back-of-house, and technical/operational systems, in coordination with airport authority, airlines, ground handlers, and regulatory agencies.</li><li>Lead comprehensive operational, functional, and capacity assessments of existing facilities and systems, benchmarking performance against ICAO, IATA, and ACI standards, and identifying gaps, bottlenecks, non-compliances, and strategic improvement opportunities.</li><li>Translate operational requirements and service level objectives into technical and functional specifications for passenger processing systems, baggage and cargo handling, operational IT systems (AODB, RMS, FIDS), security and border control, ICT backbone, and terminal/airside/landside layouts and facilities.</li><li>Coordinate internal and external partners (airport authority, airlines, security agencies, air navigation service providers, engineering and architectural consultants, systems integrators) to achieve a coherent operational vision and ensure alignment across all project disciplines (architecture, MEP, ICT, security).</li><li>Participate in the costing and commercial structuring of operational solutions, ensuring competitiveness and value-for-money while maintaining operational integrity, and contributing to Work Package definitions, RFP documentation, and procurement strategies.</li><li>Oversee the choice of operational and technical solutions in a context of long-term planning (15-30 year horizons), balancing innovation, scalability, resilience, and operational continuity, while maintaining a pragmatic, phased approach to implementation in live airport environments.</li><li>Communicate and defend operational solutions in support of project strategy, senior leadership, government authorities, and regulatory bodies, ensuring that operational recommendations are credible, evidence-based, and aligned with the airport's strategic objectives and passenger experience goals.</li><li>Participate in and guide operational policy and governance for the project, including phasing strategies, operational continuity planning during construction, ORAT (Operational Readiness and Airport Transfer) programs, and post-implementation performance monitoring and optimization.</li></ul><p></p><p><b>
WORK EXPERIENCE REQUIREMENTS
</b></p><p><b>12-15 years</b> of experience in airport operations, terminal management, airport planning, or aviation infrastructure consulting, including at least <b>5 years </b>in senior operational or technical leadership roles (Head of Operations, Operations Manager, Lead Consultant, or Design Authority) on major airport refurbishment, expansion, or greenfield programs.</p><p></p><p><b>
QUALIFICATION, CERTIFICATION &amp; EDUCATIONAL REQUIREMENTS
</b></p><p>Bachelor's degree in Airport Management, Aviation / Aeronautical Engineering, Industrial Engineering, Transport Planning, Systems Engineering, or a related discipline.</p><p>
Master's degree in aviation, transport, systems engineering, or related field is strongly preferred.</p><p>
Professional certifications such as ACI AMPAP (Airport Management Professional Accreditation Programme), ICAO AVSEC, PMP, PRINCE2, or equivalent aviation/project management credentials are highly desirable.</p><p></p><p><b>
PREFERRED SKILLS
</b></p><div>The qualities needed to succeed in this role are:<br>
<ul><li>A structured, systems-thinking approach to airport operational architectures, including mastery of operational modeling and simulation tools (CAST, SIMMOD, or equivalent), capacity and Level of Service analysis, and the ability to decompose complex multi-stakeholder operational requirements into coherent technical specifications and design inputs.</li><li>Wide-ranging technical and operational expertise across airport domains: terminal operations (passenger flows, check-in, security, immigration, boarding, baggage claim), airside operations (apron, stands, GSE, refueling, airfield lighting, NAVAIDs), landside interfaces (curbside, parking, public transport), baggage and cargo systems (BHS, CHS, sortation, EDS), and operational IT systems (AODB, RMS, FIDS, resource management, operational control centers).</li><li>A deep understanding of international aviation standards and best practices (ICAO Annexes 9, 14, 17, Doc 9157; IATA ADRM, LoS standards, Ground Operations Manual; ACI policies and benchmarks), with the ability to interpret, apply, and defend compliance positions in front of regulators, airport authorities, and government stakeholders.</li><li>The ability to analyze operational needs, demand scenarios, and growth forecasts, and to extract robust, future-proof technical requirements, design constraints, and performance KPIs that will guide architecture, engineering, and systems integration over the full project lifecycle.</li></ul></div><ul><li>The ability to lead and influence multi-disciplinary teams and stakeholders, including airport operators, airlines, ground handlers, security agencies, consultants (architecture, engineering, systems), and contractors, ensuring operational requirements are understood, prioritized, and embedded in all project deliverables.</li><li>An innovative, forward-looking vision with a 15-30 year solution-building perspective (anticipating growth, new aircraft types, evolving passenger expectations, digital transformation, automation, sustainability), while maintaining a pragmatic, phased, and risk-managed approach to implementation in constrained brownfield environments with operational continuity requirements.</li><li>A strong capacity for communication, persuasion, and credibility that will support operational strategy, defend design choices, and lend authority to recommendations presented to senior management, government authorities, and international regulatory bodies.</li><li>Excellent documentation and specification writing skills, with the ability to produce clear, structured, and defensible operational studies, Target Operating Models, Concepts of Operations, technical specifications, Work Package definitions, and RFP requirements that will guide procurement, design, and implementation.</li></ul><p></p>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Solution Architect - Airport Operations

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