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acquisition operations specialist

Bayut KSA - بيوت السعودية

<div>
 <p>
  <strong>
   JOB PURPOSE:
  </strong>
 </p>
 <p>
  As the Acquisition Associate, you will be responsible for proactively identifying new real estate development opportunities. You will conduct both on-ground scouting, visit sites and engage with sales teams, and in-depth online and governmental research to uncover projects at various stages. Your responsibilities extend to meticulously collecting, structuring, and maintaining this raw data in our centralised dashboard. By ensuring data validation and providing timely insights, you will act as the primary filter for our Business Development team, driving early opportunity identification and supporting strategic decision-making.
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <strong>
   On-Ground Project Scouting
  </strong>
 </p>
 <ul>
  <li>
   Conduct physical site visits to identify under-construction, newly launched, or pre-launch real estate projects
  </li>
  <li>
   Engage with site personnel, brokers, or sales teams to gather basic project details and developer contacts
  </li>
  <li>
   Monitor signage, hoardings, and field activity to identify new opportunities in target zones
  </li>
 </ul>
 <p>
  <strong>
   Online &amp; Governmental Research
  </strong>
 </p>
 <ul>
  <li>
   Scan online portals, real estate websites, and regulatory platforms (e.g., Balady, WAFI, municipalities) to identify newly approved projects
  </li>
  <li>
   Extract approval statuses, license numbers, developer registrations, and project milestones
  </li>
 </ul>
 <p>
  <strong>
   Raw Data Collection &amp; Structuring
  </strong>
 </p>
 <ul>
  <li>
   Gather project-specific data, including location, land size, developer name, stage of construction, and contact details
  </li>
  <li>
   Record and upload data in a standardised format to a centralised backend dashboard created for business development
  </li>
 </ul>
 <p>
  <strong>
   Dashboard Management &amp; Updation
  </strong>
 </p>
 <ul>
  <li>
   Maintain and regularly update the internal database with verified, timestamped entries for all scouted projects
  </li>
  <li>
   Classify entries by project stage (approved, under construction, nearing completion), region, and developer profile
  </li>
 </ul>
 <p>
  <strong>
   Data Validation &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with Relationship Managers to validate project information before initiating commercial discussions
  </li>
  <li>
   Share field insights to support negotiation strategies, feasibility assessments, and project prioritisation
  </li>
 </ul>
 <p>
  <strong>
   Early Opportunity Identification
  </strong>
 </p>
 <ul>
  <li>
   Act as the first layer of opportunity filtration for business development by continuously identifying fresh leads
  </li>
  <li>
   Provide timely alerts for projects in high-demand corridors, newly launched phases, or government-endorsed zones
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  Graduate degree in business, finance and/or economics. BBA is preferred.
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <p>
  3 years of experience in a similar role in the same industry.
 </p>
 <p>
  <strong>
   Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Familiarity with the KSA real estate business and industry, and upcoming projects in KSA, would be highly advantageous given the context
  </li>
  <li>
   Familiarity with real estate terminology, project stages (pre-launch, under construction, completed), and market dynamics (e.g., high-demand corridors)
  </li>
  <li>
   Research &amp; Information Gathering: Strong ability to effectively utilise various sources (on-ground, online portals, government sites) to extract relevant project details
  </li>
  <li>
   Data Management &amp; Organisation: Proficiency in organising, standardising, and maintaining large datasets within a digital dashboard. Understanding of database principles is a plus
  </li>
  <li>
   Proficient in using online platforms, real estate portals, regulatory websites, and internal digital dashboards
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Analytics, Stakeholder Management, Data Compilation, Contracts, MIS
  </li>
  <li>
   Attention to Detail &amp; Accuracy: Meticulousness in collecting, structuring, and inputting data to ensure accuracy and completeness. Errors in this role would have significant downstream impacts
  </li>
  <li>
   Communication &amp; Interpersonal Skills: Ability to engage effectively with site personnel, brokers, sales teams, and internal Relationship Managers to gather and validate information
  </li>
 </ul>
 <p>
  <strong>
   Traits:
  </strong>
 </p>
 <ul>
  <li>
   Business Focused, Strategic Orientation, Innovative, Go Getter
  </li>
  <li>
   The ability to independently and systematically scout for new real estate projects, both physically and digitally. This includes initiative in seeking out information
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High-performing and fast-paced work environment
  </li>
  <li>
   Comprehensive Health Insurance
  </li>
  <li>
   Rewards and recognition
  </li>
  <li>
   Learning &amp; Development
  </li>
 </ul>
 <p>
  #KSABayut
  <br/>
  <br/>
  Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </p>
</div>


Acquisition Operations Specialist

Azad Properties

<div><p>Operations PMO &ndash; Specialist / Senior Specialist</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
We are seeking a detail-oriented and proactive <b>Operations PMO &ndash; Specialist / Senior Specialist</b> to join our Operations team at <b>Azad Properties</b>. The role will support the COO and Operations Division in coordinating strategic initiatives, maintaining project governance, and ensuring operational projects are delivered on time and aligned with business objectives.</p><p>
The successful candidate will work closely with cross-functional teams across leasing, property management, fit-out, and operations to track project progress, maintain reporting frameworks, and provide executive-level insights that support effective decision-making.</p><p></p><p>
Key Responsibilities</p><ul><li><p>
Track and monitor strategic and operational projects across the Operations Division to ensure alignment with business priorities.</p></li><li><p>
Maintain project trackers, dashboards, reporting frameworks, and executive reporting tools to provide clear visibility on project progress and performance.</p></li><li><p>
Coordinate with project owners and stakeholders across departments to monitor milestones, deliverables, risks, and dependencies.</p></li><li><p>
Ensure governance standards and project reporting frameworks are consistently applied across operational initiatives.</p></li><li><p>
Support the preparation of executive presentations, project updates, and briefing materials for leadership meetings.</p></li><li><p>
Assist in translating strategic objectives into structured project plans and operational action items.</p></li><li><p>
Monitor operational readiness across assets, including tenant fit-out progress and operational dependencies.</p></li><li><p>
Facilitate coordination between Leasing, Property Management, Fit-Out, Marketing, and Operations teams to ensure alignment on timelines and priorities.</p></li><li><p>
Maintain and update project documentation, trackers, and operational reporting materials to support transparency and decision-making.</p></li><li><p>
Support continuous improvement of project tracking methodologies, reporting processes, and governance frameworks.</p></li></ul><p>
Requirements</p><ul><li><p>
Bachelor&rsquo;s degree in <b>Business Administration, Operations Management, Real Estate, or a related field</b>.</p></li><li><p><b>
5&ndash;7 years of relevant professional experience</b> in project coordination, PMO functions, or operational project management.</p></li><li><p>
Experience in <b>real estate, property management, or retail operations</b> is preferred.</p></li><li><p>
Strong understanding of <b>project management principles including governance, project tracking, risk monitoring, and reporting frameworks</b>.</p></li><li><p>
Advanced proficiency in <b>Microsoft Excel and PowerPoint</b>, including preparation of dashboards and executive reports.</p></li><li><p>
Excellent <b>English communication skills</b>, both written and spoken.</p></li><li><p>
Strong <b>stakeholder management skills</b> with the ability to coordinate across multiple departments.</p></li><li><p>
Strong organisational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.</p></li></ul><p>
Preferred Skills</p><ul><li><p>
Professional certification in <b>Project Management (PMP, PRINCE2, Agile, or equivalent)</b> is an advantage.</p></li><li><p>
Familiarity with <b>leasing processes, tenant fit-out activities, and property management operations</b>.</p></li><li><p>
Experience supporting <b>executive leadership reporting or COO office initiatives</b>.</p></li><li><p>
Experience with <b>data analysis, reporting tools, and dashboard development</b>.</p></li></ul><p>
Personal Attributes</p><ul><li><p>
Proactive and solution-oriented with a collaborative mindset.</p></li><li><p>
Strong attention to detail and commitment to delivering high-quality outputs.</p></li><li><p>
Ability to maintain professionalism and confidentiality when supporting executive leadership.</p></li><li><p>
Capable of working independently while collaborating effectively within cross-functional teams.</p></li><li><p>
Comfortable working in a fast-paced operational environment with multiple priorities.</p></li></ul></div>

Sr. Specialist, Operations PMO

HEMPEL

<div><div><div><div><i>Do you have a talent for attracting and selecting the right employees</i><i> </i><i>for the job</i><i>? And are you passionate about delivering the best possible candidate experience</i>? Then you might just be our new Talent Acquisition Partner</div></div><div></div><div><div>
As our Talent Acquisition Partner in Middle East, you will be joining our truly diverse Regional Talent Acquisition Team and work with colleagues in Middle East and across EMEA &amp; SEA region. You can look forward to working with a diverse group of ambitious and talented people from many different backgrounds, giving you a unique global network.</div></div><div><div>
You will play a key role in delivering Hempel&rsquo;s ambitious new strategy: <i>Accelerate to win</i><b> </b><b>and</b><b> </b>our purpose<b> </b><i>Make our world last longer, beautifully</i><b>.</b> To support these ambitions, you will be part of a world-class Talent Acquisition team, delivering operational excellence in the end-to-end recruitment processes and strategic talent pipelining to meet future demand.</div></div><div><div>
In this role you will act as a talent attraction expert and be responsible for the successful, end-to-end management of the entire recruitment cycle from strategic planning with business leaders to attraction, sourcing, interviewing, offer management and candidate experience.</div></div><div><div>
You will be based in our office in Jeddah, Saudi Arabia and you will be managing recruitments for our offices and factories in Saudi Arabia and across the Middle East as well.</div></div><div><div><b>
This is what you can look forward to</b></div></div><div><div>
As our new TA Partner you will be accountable for driving both proactive and reactive talent acquisition strategy for your key business portfolios, including:</div></div><div><ul><li><div>
Acting as a trusted consultant to hiring managers and business partners regarding talent acquisition strategies, using your expertise, data analytics and market insights to guide direction and approach</div></li></ul></div><div><ul><li><div>
Partnering with HR Partners and Business to plan for future demand in the MEA region, in line with strategic workforce planning, carrying out the necessary talent pipelining/sourcing methods to drive Hempel&rsquo;s growth agenda</div></li></ul></div><div><ul><li><div>
Being a key player in our current TA transformation journey, using your experience and insights to help drive a varied range of project activity in support of our growth towards a world-class talent acquisition model</div></li></ul></div><div><ul><li><div>
Acting as key custodian for candidate experience and as an ambassador for Hempel externally</div></li></ul></div><div><ul><li><div>
Conducting interviews and assessments as part of the candidate selection process</div></li></ul></div><div><ul><li><div>
Utilising data analytics, insights and reporting to inform TA strategies and also to drive continuous improvement in our ways of working</div></li></ul></div><div><div><b>
Are you</b><b> </b><b>an experienced TA Partner who is strong in building trust and relations</b><b>?</b></div></div><div><div>
The ideal candidate has a passion for delivering a good candidate and hiring manager experience and you should have a proven track record of attracting and selecting the right candidates, in consideration of the needs of the business and perform as a great team player on growing together and achieving together.</div></div><div></div><div><div>
Furthermore we expect you have:</div></div><div><ul><li><div>
Bachelor's degree or equivalent education</div></li></ul></div><div><ul><li><div>
More than 5 years of experience in Talent Acquisition with end-to-end recruitment from candidate sourcing to offer.</div></li></ul></div><div><ul><li><div>
Prior experience of recruiting for factories/manufacturing in addition to corporate roles is preferred.</div></li></ul></div><div><ul><li><div>
Good experience of hiring in Saudi and Middle East locations and awareness of local regulations w.r.t to recruitments</div></li></ul></div><div><ul><li><div>
Demonstrated experience in working with recruitment job boards, sourcing, local employer brand promotion and talent pipeline establishment.</div></li></ul></div><div><ul><li><div>
Prior experience of working with Workday or similar ATS is a plus</div></li></ul></div><div><ul><li><div>
Prior experience of working in muti-national companies and has strong sense of cross-functional collaboration is preferred</div></li></ul></div></div><div><div><ul><li><div>
Fluent spoken and written English language proficiency</div></li></ul></div><div><ul><li><div>
Valid permit to work and reside in Saudi Arabia</div></li></ul></div><div></div><div><div><b>
Application and further information</b></div></div><div><div>
To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link &lsquo;Apply&rsquo; at the top. Submit your application on or before 6th April 2026.</div></div><div><div>
To know more about the role, you can reach out on <div>RDSO@hempel.com</div></div></div></div><div></div><div><br>
Application due</div>
2026-04-06<div>
Seniority Level</div>
Associate<div>
Job Functions</div>
Human Resources<div>
Industry</div><div>
Chemicals</div><div></div><div><i>
At Hempel, you&rsquo;re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.</i></div><div><i>
We&rsquo;re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company &ndash; and be part of the solution by contributing to our global impact.</i></div><div><i>
At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.</i></div></div>

Talent Acquisition Partner, Middle East

Applus

<div><p><b>About the Role+:</b><br>
<br>
Applus+ is currently delivering a project in collaboration with Jeddah Municipality, providing consultancy, supervision, and monitoring services for city-wide cleaning operations. The project covers waste management systems, landfill sites, and transfer and treatment stations, ensuring full compliance with environmental, technical, and quality standards.</p><p></p><p><b>
Role Summary</b>:</p><p>
The Quality Specialist is responsible for overseeing and ensuring the effective implementation of quality management systems across all project activities related to municipal cleaning services. This includes monitoring compliance with technical, contractual, and environmental standards across waste management operations, landfill sites, and transfer and treatment facilities.</p><p>
The role also involves conducting audits, analyzing performance indicators, and identifying opportunities for continuous improvement to enhance operational efficiency and service quality.</p><b><br>
Requirements</b><p><br>
Bachelor&rsquo;s degree in Quality Management, Industrial Engineering, or a related field.
</p><p>Minimum of <b>8 years of experience</b> in quality management, quality control, or a related field.
</p><p><b>ISO 9001 certification</b> (or equivalent accredited certification).
</p><p>Proficiency in <b>Arabic and English</b> is preferred.</p></div>

QC Specialist

Woodston Personnel Ltd.

<div><p>Woodston Personnel are seeking a qualified and experienced <b>Consultant in Transfusion Medicine</b> to join a leading healthcare institution in Saudi Arabia. The Consultant is responsible for providing expert clinical, laboratory, and advisory services related to blood transfusion and patient blood management. The role includes oversight of transfusion practices, ensuring safe and effective use of blood components, supporting clinical teams, maintaining regulatory compliance, and contributing to education, quality improvement, and research activities.
</p><p><b>Duties and Responsbilities</b></p><ul><li>
Provide specialist clinical advice on transfusion practice, complex transfusion cases, and adverse transfusion reactions.</li><li>
Support patient blood management (PBM) programs, including optimization of transfusion thresholds and alternatives to transfusion.</li><li>
Participate in multidisciplinary case discussions involving high-risk transfusions (e.g., massive transfusion, alloimmunization, neonatal and obstetric cases).</li><li>
Lead investigation, management, and reporting of transfusion reactions and incidents.</li><li>
Oversee transfusion laboratory operations, including blood grouping, compatibility testing, antibody investigations, and component issue.</li><li>
Ensure appropriate storage, handling, and traceability of blood components in compliance with national and international standards.</li><li>
Contribute to validation, implementation, and review of laboratory methods, equipment, and information systems.</li><li>
Support donor&ndash;recipient compatibility and rare blood management where applicable.</li><li>
Ensure compliance with regulatory, accreditation, and hemovigilance requirements.</li><li>
Lead or contribute to transfusion committees and governance meetings.</li><li>
Develop, review, and implement transfusion policies, guidelines, and standard operating procedures.</li><li>
Participate in audits, risk management, and continuous quality improvement initiatives.</li><li>
Provide education and training to medical, nursing, laboratory, and allied health staff on transfusion practices and patient blood management.</li><li>
Supervise and mentor trainees, fellows, and laboratory staff as appropriate.</li><li>
Contribute to institutional education programs and continuing professional development activities.</li><li>
Participate in or lead clinical and laboratory research in transfusion medicine.</li><li>
Contribute to publications, presentations, and professional meetings where appropriate.</li><li>
Maintain professional development and stay current with advances in transfusion medicine.</li></ul><p>
Full time contracts with excellent renumeration and benefits available</p><p>
Please apply with your CV to register your interest in this role.</p><p><br>
MBBS or equivalent medical qualification</p><p>
US Board/ FRCS - Irish, UK, Canadian, New Zealand or Australian/ Diploma d'Etudes Specialises (DES)/ CIS French Board/ Fachart &amp; Sub- Board/ Fellowship / Board / Fellowship / Sweden / Belgium / Finland / Spain</p><p>
Must have at least 3-5 years of post-consultant or senior specialist experience</p><p>
Eligible for consultant licensure with the Saudi Commission for Health Specialties (SCFHS)</p></div>

Consultant in Transfusion Medicine

Confidential

<p>Job Title: Business Consulting Specialist <br />Location: Jeddah, Mekkah, Saudi Arabia<br />Industry: Rail Transport<br /> </p><p><strong>About the Role:</strong><br />This role plays a key part in optimizing HR operations, enhancing documentation standards, strengthening compliance, and improving the overall effectiveness of HR processes within an operational environment.</p><p><br /><strong>Key Responsibilities:</strong><br />▪️Analyze HR operational performance and provide data‑driven recommendations for improvement.<br />▪️Prepare HR reports, dashboards, presentations, and management briefings.<br />▪️Support the development, review, and continuous update of HR policies, procedures, and Standard Operating Procedures (SOPs).<br />▪️Assist in preparing HR documentation related to compliance, investigations, and employee relations cases.<br />▪️Review HR processes to identify gaps, risks, and non‑compliance issues, and propose corrective actions.<br />▪️Support HR planning activities, including workforce planning inputs, process mapping, and HR action plans.<br />▪️Coordinate with HR specialists to gather data and ensure accuracy and consistency of documentation.<br />▪️Follow up on the implementation of approved HR initiatives and process improvements.<br />▪️Maintain confidentiality and ensure proper control and security of HR documentation.<br /><br /><strong>Qualifications</strong><br />▪️5 -7 years of experience in HR operations, HR coordination, or HR business support roles with the transport or passenger transport industry.<br />▪️Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).<br /><br /> </p>

Business Consulting Specialist - HR

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
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 Senior Customer Service Representative / Team Lead
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 Customer Experience (CX) Specialist
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 Office Administrator / Operations Coordinator
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 Sales Support / Account Coordinator
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 Quality Assurance (QA) or Training Specialist
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  Equal Opportunity Statement
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 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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