account lead - middle east - fintech ancillaries (100% remote - saudi arabia)

administration manager

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business analyst senior officer

hr coordinator

operations manager

senior commercial manager

aocc senior duty manager

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Senior Commercial Manager</b> to join our team! In this role you will get to <b>manage all contract activity for a project of significant size, and represent the Company in negotiations of the most-complex contractual issues.</b></p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Provide strategic direction and leadership for all commercial &amp; contract management activities across the project.</p></li><li><p>
Develop and implement commercial &amp; contract management strategies to achieve project objectives, output deliverables in a timely manner, and maximize value.</p></li><li><p>
Review Contractor's and Client's Change requests, develop and manage all of the relevant change management documentation up to finalizing EI&rsquo;s and VO&rsquo;s.</p></li><li><p>
Ensure compliance with contractual terms and conditions, including managing claims, variations, and disputes.</p></li><li><p>
Provide expert advice on contract interpretation and risk mitigation strategies.</p></li><li><p>
Lead the development and management of project budgets, ensuring alignment with financial goals.</p></li><li><p>
Monitor project costs and implement robust cost control measures to prevent overruns.</p></li><li><p>
Prepare detailed financial reports, forecasts, and cost analysis for senior management and stakeholders.</p></li><li><p>
Coordinate with procurement team and ensure the activities align with project requirements and organizational policies.</p></li><li><p>
Develop and maintain strong relationships with suppliers and contractors to ensure optimal performance.</p></li><li><p>
Identify, assess, and mitigate commercial risks throughout the project lifecycle.</p></li><li><p>
Develop contingency plans to address potential financial and contractual challenges.</p></li><li><p>
Lead and mentor the commercial team, fostering a culture of collaboration and excellence.</p></li><li><p>
Provide training and guidance to team members to enhance their skills and performance.</p></li><li><p>
Collaborate with internal and external stakeholders, including clients, contractors, and consultants, to ensure alignment on commercial matters.</p></li><li><p>
Represent the project in commercial discussions and negotiations with stakeholders.</p></li><li><p>
Ensure adherence to legal, regulatory, and contractual requirements.</p></li><li><p>
Prepare and present comprehensive commercial reports to stakeholders and senior management.</p></li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li><p>
Bachelor&rsquo;s degree in Quantity Surveying.</p></li><li><p>
Minimum of 15 years of experience in commercial management across multiple construction sectors.</p></li><li><p>
Extensive knowledge of cost &amp; commercial management principles, procurement processes, and contract management principles.</p></li><li><p>
Proven track record of managing large-scale projects and delivering within budget and schedule.</p></li><li><p>
Familiarity with local regulations, industry standards, and best practices.</p></li><li><p>
Proficiency in project management software and financial tools.</p></li><li><p>
Exceptional communication and leadership skills.</p></li><li><p>
Ability to manage complex stakeholder relationships and resolve disputes effectively.</p></li></ul><p><b><br>
What Desired Skills You'll Bring:</b></p><ul><li><p>
Professional certification (MRICS) is preferred.</p></li><li><p>
Experience in PMCM projects is highly desirable.</p></li><li><p>
Strategic thinking and decision-making capabilities.</p></li><li><p>
Strong analytical and problem-solving skills.</p></li><li><p>
Leadership and team management expertise.</p></li><li><p>
Attention to detail and accuracy in financial reporting.</p></li><li><p>
Ability to work under pressure and manage multiple priorities effectively.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Commercial Manager

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented Contract Administrator to join our team! In this role you will be responsible for all assigned contract administration functions. You will provide contractual, legal guidance to the project team. Responsible for protecting the company/Client interests in all contractual matters and ensuring policies are complied with as well as ensuring legal and contractual compliance in all contractual matters.</p><p></p><p><b><br>
What You'll Be Doing:</b></p><ul><li>
Prepares and or assists in contractual correspondence with Consultants, General Contractors, and other vendors</li><li>
Initiates, prepares, chairs, attends meetings with differing internal/external parties to resolve disputes and discuss contractual/legal issues and topics.</li><li>
Plans contract activities, including post-award schedules.</li><li>
Performs Contract Administration duties as required and participates in the post-award evaluation/negotiations.</li><li>
Drafts, reviews, and negotiate contracts to ensure compliance with legal standards and project requirements.</li><li>
Maintains accurate records of all contract-related documents, including amendments, change orders, and correspondence.</li><li>
Ensures that all parties adhere to the terms and conditions of the contract, including timelines, budgets, and quality standards.</li><li>
Advises appropriate Manager on contractual matters and is the principal advisor at the Project level with regard to the strategy for, and the conduct and recording of contract modification/change negotiations, claims avoidance and conflict management.</li><li>
Serves as Coordinator of the Change for preparing, processing, reviewing the change requests prepared by others.</li><li>
Acts as a liaison between contractors, clients, and other stakeholders to resolve any contractual issues or disputes.</li><li>
Identifies potential risks related to contracts and develops strategies to mitigate them.</li><li>
Monitors project budgets and expenditures to ensure financial compliance with contract terms.</li><li>
Prepares regular reports on contract status, progress, and any issues that arise during the project lifecycle. Assists in presentations to senior management.</li><li>
Performs other duties as assigned by the project Director and Commercial Manager</li><li>
Reviews, validates, endorses vendor invoices</li><li>
May Supervise, manage, and provide technical legal guidance to Contract Administrators</li><li>
Reviews work of other consultants / contractors for quality, correctness and policy, procedural compliance and relevant law.</li><li>
Recommends new and revised policies and procedures.</li><li>
May participate in selection, training and evaluation of personnel.</li></ul><p></p><p><b><br>
What Required Skills You'll Bring:</b></p><ul><li>
Bachelor's Degree in Engineering, Construction Management.</li><li>
10 years of experience in contract administration or management in the construction industry.</li></ul><p></p><p><b>
What Desired Skills You'll Bring</b></p><ul><li>
Candidate should have knowledge and experience in standard forms of contract (FIDIC).</li><li>
Must be computer literate and skilled in the use of word processing, spreadsheets and other analytical software tools</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Contract Administrator

Valvoline Global Operations

<div>
 <strong>
  Why Valvoline Global Operations?
  <br/>
  <br/>
 </strong>
 At
 <strong>
  Valvoline Global Operations
 </strong>
 , we&rsquo;re proud to be
 <strong>
  The Original Motor Oil
 </strong>
 , but we&rsquo;ve never rested on being first. Founded in 1866, we introduced the world&rsquo;s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of
 <strong>
  Aramco
 </strong>
 , one of the world&rsquo;s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
 <br/>
 <br/>
 With a global presence, we develop
 <strong>
  future-ready products
 </strong>
 and provide
 <strong>
  best-in-class services
 </strong>
 for our partners around the world. For us, originality isn&rsquo;t just about where we began; it&rsquo;s about where we&rsquo;re headed and how we&rsquo;ll lead the way.
 <strong>
  We are originality in motion.
  <br/>
  <br/>
 </strong>
 Our Corporate Values&mdash;Care, Integrity, Passion, Unity, And Excellence&mdash;are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To
 <br/>
 <br/>
 <ul>
  <li>
   Treating everyone with care.
  </li>
  <li>
   Acting with unwavering integrity.
  </li>
  <li>
   Striving for excellence in all endeavors.
  </li>
  <li>
   Delivering on our commitments with passion.
  </li>
  <li>
   Collaborating as one unified team.
   <br/>
   <br/>
  </li>
 </ul>
 When you join
 <strong>
  Valvoline Global
 </strong>
 , you&rsquo;ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we&rsquo;re shaping the future of automotive and industrial solutions.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Role is responsible for Valvoline Global Operations product portfolio in Middle East Africa including Saudi Arabia. The Portfolio Manager has four main pillars of responsibility: 1. Product/Portfolio Costing, 2. Product Profitability Review &amp; Improvement, 3. Supply Chain Optimization and SMOG Inventory Management and 4. Product Lifecycle Data Management
 <br/>
 <br/>
 Role has ownership and analysis of all product costing along with key drivers of that costing. Continually seeks ways to optimize margin within the entire portfolio through either supply chain optimizations, procurement savings opportunities, and consolidation of the portfolio through product life-cycle management. Additionally, responsible for tracking changes month-to-month within the portfolio to identify outliers and develop course correction plans. Keeps all business units apprised of costing of products.
 <br/>
 <br/>
 <strong>
  How You Make An Impact (Job Accountabilities)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product / Portfolio Costing: serve as the single point of contact for all business units relative to current costing of all portfolio items, cost changes based on supplier inputs, and cost implications of various supply chain shifts. Actively communicate changes to all teams and understand impacts of absorption on the portfolio via the LE process.
  </li>
  <li>
   High impact bid costing owner: as applicable, drive the high impact bid costing process for the region, ensuring all cross-functional inputs are considered and the documentation is completed on time and to standard. This enables sales to effectively bid on new business opportunities which have a material impact on overall Valvoline supply chain capabilities and profitability.
  </li>
  <li>
   Innovation network analysis: aid in costing of new materials coupled with the development of the most effective supply chain to deliver fill rate while keeping inventory and COGS low.
  </li>
  <li>
   Profit Improvement Opportunities: Actively and continually seek ways to optimize margin within the entire portfolio through supply chain optimizations, procurement savings opportunities, and consolidation of the portfolio through product life-cycle management.
  </li>
  <li>
   SKU Rationalization &amp; Product Lifecycle Management: Own, monitor, and recommend product life cycle for the Light Duty portfolio. This encompasses an annual SKU rationalization of the portfolio followed by Obsolete tracking and process completion. Additionally, determining which SKUs should be cured and provide a strategic path, leveraging data, to move the item into a healthy position. Works closely with
  </li>
  <li>
   Review and Manage SMOG inventory in coordination with Supply Chain, providing direction on excess inventory solutions and ensure execution by the organization
  </li>
  <li>
   Review, update, maintain and manage SAP data related to the Portfolio. Be the point of contact regarding all topics related to product hierarchy in our controls. Ensure that all data related to the Portfolio is accurately updated in a timely manner.
   <br/>
   <br/>
  </li>
 </ul>
 The Portfolio Manager will conduct regular meetings with senior leaders to align on recommendations and enhancements to drive increases in profitability across the portfolio. Additionally, the portfolio manager will be the subject matter expert on portfolio supply chain within Product Strategy &amp; Management.
 <br/>
 <br/>
 <strong>
  What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree; Master of Business Administration (preferred)
  </li>
  <li>
   5-7 years of experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies Desired
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical thinking and business mindset. Possesses the ability to turn insights into action
  </li>
  <li>
   Ability to pull, assess, and conceptualize key data in a manner that makes it digestible for leadership
  </li>
  <li>
   An inquisitive thirst to learn more and seek the truth
  </li>
  <li>
   Team oriented, with strong communication abilities and willingness to share ideas for diverse input and perspective
  </li>
  <li>
   Passion for continually improving recommendations and optimizations to extract value from products and supply chains
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions / Physical Requirements / Travel Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role will be on-site in our Jeddah, Saudi Arabia office
  </li>
  <li>
   Up to 20% travel in the region
   <br/>
   <br/>
  </li>
 </ul>
 Valvoline Global is an
 <strong>
  equal opportunity employer
 </strong>
 . We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
 <br/>
 <br/>
 We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.
 <br/>
 <br/>
 <ul>
  <li>
   Email: Valvolineglobalcareers@valvolineglobal.com
   <br/>
   <br/>
  </li>
 </ul>
 This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.
 <br/>
 <br/>
 <strong>
  Are You Ready to Make an Impact?
  <br/>
  <br/>
 </strong>
 At Valvoline Global, we&rsquo;re looking for passionate and talented individuals to join our journey of innovation and excellence.
 <strong>
  Are you ready to shape the future with us? Apply today.
  <br/>
  <br/>
 </strong>
 Requisition ID: 2033
</div>


Product Specialist - Middle East Africa, Kingdom of Saudi Arabia

Nahdi

<div><p>Lead the Total Quality Management function to ensure that products and services meet guest requirements, regulatory standards, and organizational objectives. Oversee the implementation and continuous improvement of quality control, quality assurance, and quality management systems.<br>
<br>
</p><p><b>Accountabilities
</b></p><p><b>Quality Strategy Development:
</b></p><ul><li>Develop and implement the overall quality strategy by aligning it with organizational goals to ensure that all products and services meet the highest quality standards.
</li><li>Establish quality policies and objectives by collaborating with senior management to guide quality assurance and control efforts.
</li><li>Accountable for utilizing risk assessments to proactively identify quality risks, develop mitigation strategies, drive process improvements, and ensure effective quality assurance and control.
</li></ul><p><b>Leadership and Management:
</b></p><ul><li>Lead the Quality Control Manager, Quality Assurance Manager, and QMS Manager by providing guidance, support, and direction to ensure effective management of their respective areas.
</li><li>Foster a culture of quality excellence by promoting continuous improvement, innovation, and adherence to best practices across the department.
</li></ul><p><b>Quality Control and Assurance:
</b></p><ul><li>Oversee the quality control function to ensure that all products meet quality standards by implementing strategic checkpoints, sampling processes, and reporting mechanisms.
</li><li>Oversee all activities that ensure PL products or services meet quality standards. This includes inspections, testing, and audits throughout the product life cycle with the aim to eliminate defects at early stages, implementing preventive measures, and analyzing data to identify trends and take proactive action.
</li></ul><p><b>Standard Operating Procedures (SOPs):
</b></p><ul><li>Oversee the overall SC SOPs by ensuring documentations, and its properly distributed, communicated, and that compliance is audited regularly.
</li><li>Be the main point of contact for the certification bodies and responsible for overseeing the entire Quality Management system.
</li><li>Work with the QMS Manager to evaluate the effectiveness of current SOPs and recommend improvements to align with best practices.
</li></ul><p><b>Regulatory Compliance:
</b></p><ul><li>Developing and implementing strategic initiatives to mitigate compliance risks by integrating these requirements into quality management systems and leading the team in conducting rigorous audits and assessments.
</li><li>Liaise with regulatory bodies and industry organizations to ensure ongoing compliance and incorporate regulatory changes into quality practices.
</li></ul><p><b>Continuous Improvement:
</b></p><ul><li>Implement continuous improvement initiatives by analyzing quality performance data, identifying areas for improvement, and applying quality management methodologies such as Six Sigma and Lean.
</li><li>Collaborate with the SC Excellence R&amp;D team to drive innovation and improve quality processes and standards.
</li></ul><p><b>Training and Development </b>:
</p><ul><li>Develop and deliver training programs on quality management systems and best practices by mentoring and coaching team members to build quality management capabilities within the organization.
</li><li>Lead cross functional workshops and organize seminars on new quality methodologies and regulatory updates to enhance the skillsets of the Safety &amp; Quality team.
</li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li>Indoors : 60%
</li><li>Outdoors : 40%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 8:00 AM &ndash; 5:00 PM
</li></ul><p><b>Job Requirement
</b></p><div><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><b>Bachelor's degree in Quality Management, Supply Chain Management, Industrial Engineering, or a related field.
</b></li><li><b>Advanced degree (MBA, MSc) preferred<br>
</b></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><b>10+ years of experience in quality management or a related field.
</b></li><li><b>Proven track record of leading quality improvement initiatives and managing quality control and assurance functions<br>
</b></li></ul></div></div><br>
<div><div><p><b>Technical &amp; Computer Skills<br>
</b></p></div><div><ul><li><b>Proficiency in quality management software and tools.
</b></li><li><b>Proficiency in project management software (e.g., MS Project, Asana).
</b></li><li><b>Proficiency in Statistical Process Control
</b></li><li><b>Experience with regulatory compliance and audit processes.<br>
</b></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><b>Fluency in English.
</b></li><li><b>Proficiency in Arabic is a plus<br>
</b></li></ul></div></div><br>
<div><div><p><b>Certificates<br>
</b></p></div><div><ul><li><b>Certification in Quality Management (e.g., CQE, CQM) preferred.
</b></li><li><b>Lean Six Sigma certification is a plus.</b></li></ul></div></div></div></div></div></div>

Total Quality Management Department Manager (2023179)

Raffles

<div><b>Company Description</b><p><br>
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and dynamic Reservation Manager to lead our reservations department in Jeddah, Saudi Arabia. In this pivotal role, you will oversee all reservation operations, manage a team of reservation professionals, and drive revenue optimization while maintaining exceptional guest satisfaction. As Reservation Manager, you will be responsible for ensuring seamless booking experiences, implementing best practices, and fostering a collaborative environment that prioritizes both operational excellence and customer delight.</p><ul><li>
Lead, mentor, and supervise the reservations team, providing guidance, training, and performance feedback to ensure consistent service excellence and professional development</li><li>
Oversee the processing of all reservation requests through multiple channels (phone, GDS/CRS, internet platforms) and ensure timely confirmation, modification, or cancellation communications within established timeframes</li><li>
Manage daily correspondence prioritization and ensure all reservation inquiries are processed according to company standards and quality benchmarks</li><li>
Monitor and analyze reservation data and trends to identify opportunities for revenue optimization and implement strategic pricing and promotional initiatives</li><li>
Ensure accuracy and completeness of guest information, special requests, and stay details for upcoming arrivals, coordinating with front desk and housekeeping teams</li><li>
Develop and maintain strong relationships with regular guests and corporate clients, personalizing interactions and building loyalty through exceptional service</li><li>
Address guest complaints and reservation discrepancies with empathy and decisiveness, escalating complex issues appropriately while maintaining transparency</li><li>
Promote hotel services, facilities, and current promotions effectively, utilizing consultative selling techniques to maximize room yield and guest satisfaction</li><li>
Maintain comprehensive knowledge of hotel offerings, ACCOR Group promotions, and competitive positioning to provide accurate information and strategic recommendations</li><li>
Coordinate with the Front Desk, Credit Manager, and other departments regarding same-day reservations, payment arrangements, and guest extensions</li><li>
Implement and maintain organized filing systems for all reservation correspondence, ensuring easy retrieval and compliance with record-keeping standards</li><li>
Monitor team performance metrics, occupancy rates, and reservation conversion rates, providing regular reports and actionable insights to management</li><li>
Stay current with industry trends, reservation technologies, and best practices, recommending process improvements and system enhancements</li><li>
Perform additional duties and special projects as assigned by senior management to support organizational goals</li></ul><br>
<b>
Qualifications</b><p><br>
**Required Skills:**</p><ul><li>
Exceptional interpersonal and communication skills with the ability to build rapport with guests, team members, and cross-functional departments</li><li>
Strong sales acumen and consultative selling abilities to maximize revenue and upsell opportunities</li><li>
Advanced organizational and time management skills with meticulous attention to detail and quality</li><li>
Proficiency in analyzing data and metrics to drive decision-making and performance improvements</li><li>
Problem-solving and conflict resolution expertise with a customer-centric approach</li><li>
Leadership and team management capabilities with the ability to motivate and develop staff</li><li>
Self-confidence and assertiveness balanced with empathy and emotional intelligence</li><li>
Excellent presentation and written communication skills</li></ul><p>
**Required Experience:**</p><ul><li>
Minimum 3-5 years of progressive experience in hotel reservations or hospitality operations, with at least 2 years in a supervisory or management capacity</li><li>
Demonstrated expertise in managing reservation systems, GDS (Global Distribution System), and CRS (Central Reservation System) platforms</li><li>
Proven track record of handling high-volume reservation inquiries and maintaining service quality standards</li><li>
Experience in revenue management, yield optimization, and strategic pricing initiatives</li><li>
Strong background in guest complaint resolution and service recovery</li></ul><p>
**Required Tools &amp; Systems:**</p><ul><li>
Proficiency with GDS/CRS reservation platforms and hotel management systems</li><li>
Competency with internet-based reservation systems and booking engines</li><li>
Proficiency in Microsoft Office Suite and data analysis tools</li><li>
Familiarity with hotel property management systems (PMS)</li></ul><p>
**Preferred Qualifications:**</p><ul><li>
Hospitality management certification or relevant training in hotel operations</li><li>
Experience with ACCOR Group properties or similar international hotel chains</li><li>
Multilingual capabilities, particularly Arabic language proficiency</li><li>
Knowledge of Saudi Arabian hospitality standards and cultural practices</li><li>
Experience in training and onboarding reservation staff</li></ul><p>
**Domain Expertise:**</p><ul><li>
Comprehensive understanding of hotel operations, reservation procedures, and guest service protocols</li><li>
Knowledge of hotel promotions, packages, and revenue management strategies</li><li>
Familiarity with credit management and financial procedures in hospitality settings</li><li>
Understanding of industry standards and best practices in reservation management</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Reservation Manager (Saudi National Only)

DotIT Corporate Solutions

<p><b>Job Summary</b></p><p>DotIT Corporate Solutions is seeking an experienced and relationship-focused Senior Customer Relations Manager to oversee customer engagement operations, client support initiatives, and service quality management across the organization.</p><p>This role is ideal for a professional who enjoys building strong customer relationships, improving service delivery processes, and leading customer-focused operational initiatives in a fast-paced business and technology environment. The successful candidate will play a key role in strengthening customer satisfaction, supporting operational efficiency, and maintaining long-term client partnerships.</p><p>We are looking for a proactive and organized leader with strong communication skills, customer service management experience, and a passion for delivering exceptional client experiences.</p><p><b>What You'll Do</b></p><ul><li>Oversee daily customer relations and client support operations</li><li>Manage customer engagement activities and relationship management initiatives</li><li>Support service quality improvement and customer satisfaction programs</li><li>Handle escalated customer concerns and ensure timely issue resolution</li><li>Collaborate with internal departments to maintain efficient service delivery standards</li><li>Monitor customer feedback and identify opportunities to improve client experience</li><li>Prepare operational reports, customer insights, and performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for customer support teams</li><li>Maintain accurate records of customer interactions and operational activities</li><li>Improve operational procedures related to customer support and engagement workflows</li><li>Coordinate communication between clients and internal operational teams</li><li>Support continuous improvement initiatives related to customer experience and service delivery</li></ul><p><b>Requirements</b></p><ul><li>5+ years of experience in customer relations, customer engagement, client services, account management, or customer support leadership</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and multitasking abilities</li><li>Experience managing customer-facing workflows and operational support activities</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities and deadlines effectively</li><li>Professional and customer-focused approach to operational leadership</li><li>Experience with CRM systems, reporting tools, and customer support platforms preferred</li><li>Degree or diploma in Business Administration, Communications, Customer Service, or related field preferred</li></ul><p><b>Why Work With Us</b></p><p>At DotIT Corporate Solutions, we believe strong customer relationships are essential to long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.</p><p>Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful customer engagement initiatives while working alongside experienced professionals in a growing business environment.</p><p>الراتب المدفوع: ﷼١٦٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Senior Customer Relations Manager

CHAMP Cargosystems

<div><div><p>Reporting to the Product Manager</p><br>
<p><b>
Location: </b>Jeddah, Saudi Arabia</p>
<p><b>
Publication Date: </b>02/06/2026</p>
<p>
If you apply, please include your CV.</p><br>
</div><div><div><div>
</div></div></div><div><div><div><div><div><div><div><div><p>We are currently looking for a<b> Senior Business Analyst </b>to join our team.</p>
<p>
The role will be reporting to a Product Manager.</p><br>
<p>
</p></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><p><b>Key Responsibilities:</b></p><br>
<ul><li><p>To specify software development requirements to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide support to the development team during development.</p>
</li>
<li><p>Able to own several customer or system requirements and work with other team members to lead the requirements, specification and development phases.
</p></li><li><p>Support other business analysts and development teams.
</p></li><li><p>Apply technical and product knowledge to analyze requirements and define the most suitable solutions for enhancement of the application.
</p></li><li><p>Fully document functional and technical solutions, obtain customer / stakeholder approval prior to technical development, ensuring updated system support documentation is produced during the implementation phase.</p>
</li>
<li><p>Define the test cases and provide BA acceptance for developments and fixes done by development team.
</p></li><li><p>Create business process workflows, user interface designs and mock-ups that will mimic the actual user interaction with the digital site.</p>
</li>
<li><p>Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.</p>
</li>
<li><p>Investigate operational problems/incidents/defects, identify causes and support the testing and implementation of corrections.</p>
</li>
<li><p>Build and maintain test libraries to support manual and automated regression testing.</p></li></ul><br>
<p>
</p><p><b>Knowledge, Skills and Abilities:</b></p>
<ul>
<li><p>Knowledge of air cargo business and operational processes is required.
</p></li><li><p>Knowledge of industry inter-system message formats, rules and applications</p>
</li>
<li><p>Excellent written and oral communications skills in English</p>
</li>
<li><p>Knowledge of relational and non-relational databases and reporting applications</p>
</li>
<li><p>Knowledge of all common PC software</p>
</li>
<li><p>Knowledge of external interfacing systems</p>
</li>
<li><p>Systematic approach to handling problems under pressure as part of a small team.</p>
</li>
<li><p>Knowledge in user experience (UX)</p>
</li>
<li><p>Knowledge of RESTful APIs.</p>
</li>
<li><p>Knowledge of integration testing of APIs using tools like Swagger, Postman.</p>
</li>
<li><p>Knowledge of creation of API documentation using YAML specifications.</p>
</li>
<li><p>Creatively analytical, out of the box thinkers who can backup ideas their ideas with research</p>
</li>
<li><p>Team players who are comfortable collaborating with graphic designers, web architects and the clients themselves</p>
</li>
<li><p>Knowledge in prototyping use of any wire framing tool. Experience in using any wireframing tools such as Invision, Marvel, Proto.io, Framer, Axure.</p>
</li>
<li><p>Knowledge and experience in Agile software development, Scrum methodology and user story creation.</p>
</li>
</ul></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><p><b>Education and Experience:</b></p>
<ul>
<li><p>Bachelor&rsquo;s Degree in Information Technology, Business Management</p>
</li>
<li>Has sound experience in functional analysis and support of systems</li>
<li>4 to 5 years of experience working as Business Analyst.</li></ul><br>
<p>The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.</p>
</div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>Our culture and values</b></h3>
We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Z&uuml;rich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.</div></div><div><div><div><br>
</div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><p><b>Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP&rsquo;s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).</b></p><br>
<p></p>
<p>
CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.</p>
<p>
Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.</p></div></div></div></div></div></div></div></div></div></div></div></div>

Senior Business Analyst

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