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aocc senior duty manager

daa International

<div>
 
 
 We unlock value for Airport Owners and Investors.
 
 
 
 
 
 
 
 daa International
 
 was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.
 
 
 
 
 
 Working at
 
 daa International
 
 offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.
 
 
 
 
 
 This role requires deep operational knowledge, expert incident response management and strong leadership skills. The role-holder is expected to develop our local colleague team members to achieve their full potential, demonstrate positive behaviour and showcase daa International&rsquo;s core values of expertise, leadership and knowledge transfer.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Shift Leadership &amp; Oversight: Oversee the daily operational plan, engaging with key stakeholders, ensuring effective communication, and managing incident response to deliver effective and efficient operations in a safe and secure manner. Coach and support duty managers in the delivery of the operational plan, ensuring alignment with strategic objectives and effective use of key operational systems and reporting.
 </li>
 <li>
 Incident Management: Coach and advise Duty Managers during crises, ensuring operational resilience and rapid restoration of normal operations.
 </li>
 <li>
 Performance and Insights: Use passenger feedback and data to address service issues, resolve complaints and enhance the passenger experience.
 </li>
 <li>
 Technology Integration and Innovation: Drive the adoption of innovative tools and systems to improve decision-making, efficiency and passenger experience.
 </li>
 </ul>
 
 
 
 
 
 
 Leadership and Team Development:
 
 
 
 <ul>
 <li>
 Coach and Mentor Duty Managers: Guide decision-making, incident management and performance improvement, focusing on team capability building and succession planning.
 </li>
 <li>
 Empower Operational Teams: Facilitate knowledge transfer, leadership growth and accountability to drive high performance and create a sustainable legacy.
 </li>
 <li>
 Performance Management of Teams: Empower local teams to address performance issues effectively by cultivating a supportive culture and mentoring the Duty Management team to engage in constructive, solution-focused conversations with their teams.
 </li>
 <li>
 Training Delivery: Develop and deliver both on-the-job and classroom-based training programs to enhance the skills, knowledge and confidence of Duty Managers and operational teams.
 </li>
 </ul>
 
 
 
 
 
 
 Collaboration and Communication:
 
 
 
 <ul>
 <li>
 Stakeholder Engagement: Build strong relationships with internal and external stakeholders, ensuring a cohesive approach to operational delivery.
 </li>
 <li>
 Safety and Compliance: Promote a safety-first culture, ensuring health, safety and security standards are upheld and incidents are promptly addressed.
 </li>
 <li>
 Timely Escalation: Advise the Senior Leadership Management Team of any high-level operational, safety or security related alerts or developments which may have an impact on the airport operating environment.
 </li>
 </ul>
 
 
 
 
 
 
 Monitoring and Reporting:
 
 
 
 <ul>
 <li>
 Performance Metrics: Track and review KPIs, guiding teams to meet targets and identify areas for improvement.
 </li>
 <li>
 Data Analysis: Support the preparation of operational reports to inform decision-making and drive improvements.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 10+ years of airport operations experience, with at least three years in a duty management role in an airport environment.
 </li>
 <li>
 Demonstrable experience over multiple years in managing shift-based teams in a Terminal Operations or AOCC environment.
 </li>
 <li>
 Proven experience in inspiring, motivating and developing staff members to deliver at their best in a pressurised airport environment.
 </li>
 <li>
 Demonstrated ability to influence and collaborate with stakeholders at all levels of the operations.
 </li>
 <li>
 Preferred Aviation experience within Saudi Arabia or in the GCC.
 </li>
 </ul>
 
 
 
 
 
 Wishing you all the best!
 
 
</div>

AOCC Senior Duty Manager

Facility Management

<div>Job Purpose
To perform the assigned role within the Security Screening package covering security screening equipment uptime, maintenance support, AVSEC interface and regulatory-sensitive fault recovery, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Security Screening package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Protect screening lane/equipment availability, regulatory-sensitive uptime, safe maintenance access and evidence-based fault reporting.
Coordinate with AVSEC/Security Operations to minimize checkpoint impact and protect confidentiality of security systems.
Qualifications, Experience and Courses
Degree/equivalent in business, facilities management, engineering or relevant field; 15+ years in FM covering engineering/maintenance services, including 10 years in senior roles leading large teams; minimum 5 years GCC experience; English proficiency mandatory, Arabic beneficial; complex stakeholder/live operations experience.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Equipment uptime
Fault response/restoration
Regulatory-sensitive reporting</div>

Security Screening Systems Service Director

<div>Job Purpose
To perform the assigned role within the BHS package covering Baggage Handling Systems, baggage flow availability, controls/MEP interfaces, baggage hall safety and operational continuity, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the BHS package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Protect baggage flow, BHS availability, baggage hall safety, controls/MEP interfaces and rapid operational recovery.
Coordinate planned and reactive works with airport operations, airlines/ground handlers, control room and adjacent technical teams.
Qualifications, Experience and Courses
Degree/equivalent in business, facilities management, engineering or relevant field; 15+ years FM covering engineering/maintenance services, including 10 years in senior roles leading large teams; minimum 5 years GCC experience; English proficiency mandatory, Arabic beneficial; complex stakeholder/live operations experience.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
BHS availability
Baggage flow impact
Repeat fault reduction</div>

BHS Service Director

<div>Job Purpose
To perform the assigned role within the PBB AS package covering Passenger Boarding Bridges and Apron Services, stand readiness, bridge availability, control room coordination and apron operational safety, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the PBB AS package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Protect PBB/apron service availability, stand readiness, safe docking interfaces, control room response and equipment restoration.
Coordinate with ramp operations, airlines/ground handlers, AOCC and OEM/maintenance teams during outages and planned works.
Qualifications, Experience and Courses
Engineer with at least 4 years' experience in installation/maintenance of passenger boarding bridges and apron services; experience managing teams.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
PBB availability
Fault response/restoration
Stand readiness</div>

PBB and Apron Services Operations Lead

PBB and Apron Services Maintenance Lead

<div>Job Purpose
To perform the assigned role within the PBB AS package covering Passenger Boarding Bridges and Apron Services, stand readiness, bridge availability, control room coordination and apron operational safety, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the PBB AS package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Protect PBB/apron service availability, stand readiness, safe docking interfaces, control room response and equipment restoration.
Coordinate with ramp operations, airlines/ground handlers, AOCC and OEM/maintenance teams during outages and planned works.
Qualifications, Experience and Courses
Engineer with at least 7 years' experience in contract management and experience in installation/maintenance of passenger boarding bridges and apron services.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
PBB availability
Fault response/restoration
Stand readiness</div>

PBB and Apron Services Contract Manager

<div>Job Purpose
To perform the assigned role within the PBB AS package covering Passenger Boarding Bridges and Apron Services, stand readiness, bridge availability, control room coordination and apron operational safety, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the PBB AS package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Coordinate daily work allocation, permits, access, materials, manpower, shift handover and field quality verification.
Escalate access, material, safety, operational-impact or asset constraints before they affect SLA performance.
Protect PBB/apron service availability, stand readiness, safe docking interfaces, control room response and equipment restoration.
Coordinate with ramp operations, airlines/ground handlers, AOCC and OEM/maintenance teams during outages and planned works.
Qualifications, Experience and Courses
Mechanical/Electrical Engineering degree with at least 3 years' experience in installation/maintenance of PBB and apron services; or Mechanical/Electrical Engineering diploma with at least 5 years' experience in installation/maintenance of PBB and apron services.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
PBB availability
Fault response/restoration
Stand readiness</div>

PBB and Apron Services Control Room Engineer

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