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it second level support senior specialist (2023286) Jobs in Jeddah

qc specialist

it second level support senior specialist 2023286

Nahdi

<div><p>Provide advanced technical support and problem resolution for complex issues that are not resolved by the first line of support call center specialists.
</p><p><b>Accountabilities
</b></p><ul><li><p>Investigate and resolve complex technical issues escalated from Level 1 support to ensure they are resolved within the set SLAs.
</p></li><li><p>Develop deep technical expertise in specific applications, technologies and systems to be able to resolve issues rising from them without the need to refer to the applications team to increase their efficiency and focus.
</p></li><li><p>Collaboration with Level 1 Support, through updating level 1 support with tickets resolution status and steps followed through working closely with Level 1 support to provide guidance on complex issues.
</p></li><li><p>Support processes improvements to enhance efficiency and effectiveness through working aside to department head, and continuously ensuring moderating between rising issues from level 1 support and finding root cause solutions with the applications department to end them.
</p></li><li><p>Participate in IT projects testing and piloting phase, bringing technical expertise and insights.
</p></li><li><p>Handle vendor Coordination and liaise with external and internal third level of support for advanced support and problem resolution.
</p></li><li><p>Generate reports on incident trends and root cause analyses to reduce repeated issue and contribute to and maintain an advanced internal knowledge base for IT support team reference.
</p></li><li><p>Collaborate with the applications department team for cases that need further escalation or support to get things resolved on time.
</p></li><li><p>Train and share technical knowledge and experience with level one support team to build their acumen on frequent tickets and issues.
</p></li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 9:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>BSc in IT preferably in Computer Science<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience &amp; Skills<br>
</b></p></div><div><ul><li>3+ years of Experience in IT support, with a focus on retail systems.
</li><li>Working knowledge of best practices in information technology management.
</li><li>Experience in project management methodologies.
</li><li>ITIL and service management background.
</li>Preferred to have advanced certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or similar. SQL skills, DBA skills.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

IT Second Level Support Senior Specialist (2023286)

Azad Properties

<div><p>Operations PMO &ndash; Specialist / Senior Specialist</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
We are seeking a detail-oriented and proactive <b>Operations PMO &ndash; Specialist / Senior Specialist</b> to join our Operations team at <b>Azad Properties</b>. The role will support the COO and Operations Division in coordinating strategic initiatives, maintaining project governance, and ensuring operational projects are delivered on time and aligned with business objectives.</p><p>
The successful candidate will work closely with cross-functional teams across leasing, property management, fit-out, and operations to track project progress, maintain reporting frameworks, and provide executive-level insights that support effective decision-making.</p><p></p><p>
Key Responsibilities</p><ul><li><p>
Track and monitor strategic and operational projects across the Operations Division to ensure alignment with business priorities.</p></li><li><p>
Maintain project trackers, dashboards, reporting frameworks, and executive reporting tools to provide clear visibility on project progress and performance.</p></li><li><p>
Coordinate with project owners and stakeholders across departments to monitor milestones, deliverables, risks, and dependencies.</p></li><li><p>
Ensure governance standards and project reporting frameworks are consistently applied across operational initiatives.</p></li><li><p>
Support the preparation of executive presentations, project updates, and briefing materials for leadership meetings.</p></li><li><p>
Assist in translating strategic objectives into structured project plans and operational action items.</p></li><li><p>
Monitor operational readiness across assets, including tenant fit-out progress and operational dependencies.</p></li><li><p>
Facilitate coordination between Leasing, Property Management, Fit-Out, Marketing, and Operations teams to ensure alignment on timelines and priorities.</p></li><li><p>
Maintain and update project documentation, trackers, and operational reporting materials to support transparency and decision-making.</p></li><li><p>
Support continuous improvement of project tracking methodologies, reporting processes, and governance frameworks.</p></li></ul><p>
Requirements</p><ul><li><p>
Bachelor&rsquo;s degree in <b>Business Administration, Operations Management, Real Estate, or a related field</b>.</p></li><li><p><b>
5&ndash;7 years of relevant professional experience</b> in project coordination, PMO functions, or operational project management.</p></li><li><p>
Experience in <b>real estate, property management, or retail operations</b> is preferred.</p></li><li><p>
Strong understanding of <b>project management principles including governance, project tracking, risk monitoring, and reporting frameworks</b>.</p></li><li><p>
Advanced proficiency in <b>Microsoft Excel and PowerPoint</b>, including preparation of dashboards and executive reports.</p></li><li><p>
Excellent <b>English communication skills</b>, both written and spoken.</p></li><li><p>
Strong <b>stakeholder management skills</b> with the ability to coordinate across multiple departments.</p></li><li><p>
Strong organisational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.</p></li></ul><p>
Preferred Skills</p><ul><li><p>
Professional certification in <b>Project Management (PMP, PRINCE2, Agile, or equivalent)</b> is an advantage.</p></li><li><p>
Familiarity with <b>leasing processes, tenant fit-out activities, and property management operations</b>.</p></li><li><p>
Experience supporting <b>executive leadership reporting or COO office initiatives</b>.</p></li><li><p>
Experience with <b>data analysis, reporting tools, and dashboard development</b>.</p></li></ul><p>
Personal Attributes</p><ul><li><p>
Proactive and solution-oriented with a collaborative mindset.</p></li><li><p>
Strong attention to detail and commitment to delivering high-quality outputs.</p></li><li><p>
Ability to maintain professionalism and confidentiality when supporting executive leadership.</p></li><li><p>
Capable of working independently while collaborating effectively within cross-functional teams.</p></li><li><p>
Comfortable working in a fast-paced operational environment with multiple priorities.</p></li></ul></div>

Sr. Specialist, Operations PMO

ADROYTS

<div>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We invite you to join our distinguished team at
  <strong>
   Adroyts
  </strong>
  as a
  <strong>
   Senior Talent Acquisition Specialist
  </strong>
  . We are a highly regarded consulting and talent advisory firm, specializing in identifying and securing exceptional professionals for our clients. In this role, you will be instrumental in identifying, attracting, and evaluating candidates for a diverse array of positions across various industries.
 </p>
 <p>
  Your responsibilities will include the formulation and implementation of effective recruitment strategies aimed at sourcing, screening, and selecting highly qualified candidates. This position offers the chance to cultivate robust relationships with both candidates and clients, ensuring exceptional service delivery and a seamless recruitment experience.
 </p>
 <p>
  The ideal candidate will possess exceptional interpersonal and communication skills, a discerning eye for talent, and a strong capability to evaluate candidate qualifications. Proficiency in various recruitment methodologies and a comprehensive understanding of industry trends and best practices are essential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Engage with clients to comprehend their recruitment needs, job specifications, and organizational culture.
  </li>
  <li>
   Identify and attract suitable candidates through diverse channels, including job boards, social media, professional networks, and referrals.
  </li>
  <li>
   Evaluate resumes and conduct interviews to determine candidate qualifications, competencies, and cultural alignment.
  </li>
  <li>
   Present candidates to clients persuasively and professionally.
  </li>
  <li>
   Facilitate and arrange interviews between candidates and clients.
  </li>
  <li>
   Offer guidance and support to candidates throughout the recruitment process.
  </li>
  <li>
   Perform reference checks and background screenings.
  </li>
  <li>
   Maintain precise and current records of interactions with candidates and clients.
  </li>
  <li>
   Remain informed about industry trends and best practices in recruitment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   A bachelor&rsquo;s degree in human resources, Business Administration, or related field.
  </li>
  <li>
   A minimum of 5 years of experience in Talent Acquisition or a related field.
  </li>
  <li>
   Proven ability to successfully recruit for challenging positions, including managerial and senior-level roles.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong capacity to establish and maintain professional relationships with candidates and clients.
  </li>
  <li>
   Familiarity with applicant tracking systems and recruitment software is preferred.
  </li>
  <li>
   Familiarity with labor laws and recruitment regulations is preferred.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Talent Acquisition Specialist

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for a Senior Attraction Specialist to join our team for our projects in Jeddah! In this role you will be responsible to support scope development, scope management and technical performance of specialist third party design consultants and contractors to ensure project goals and objectives are met.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Serve as the primary point of contact under the PMC role for Attractions within a project.</p></li><li><p>
Lead and oversee the planning, execution, and completion of attraction projects within the complex, ensuring adherence to quality standards, timelines, and budget constraints.</p></li><li><p>
Acts as the Company representative with the client and selected third party specialist design consultants and contractors during the program execution; following up on instructions and commitments associated with the project.</p></li><li><p>
Establishes the programme requirements for assigned project areas and is responsible for the development, implementation, and management of:</p></li><li><p>
Third party design consultant&rsquo;s project KPIs and design deliverables in support of the design brief.</p></li><li><p>
Administering value management and value engineering activities and ensures Attraction design and manufacturing solutions fully address and incorporate base build architectural, structural, MEP considerations and comply with local and international rides and attractions certification requirements (DIN, EN, ASTM).</p></li><li><p>
Provides support in maintaining current and timely change orders associated with third party design consultants and contractors.</p></li><li><p>
Works with other managers, project engineers, and discipline leads to develop budgets, schedules, and plans for the Attractions; ensures that the project meets or exceeds goals established in these plans.</p></li><li><p>
Ability to work with interdisciplinary teams of professionals.</p></li><li><p>
Ability to integrate competing and/or conflicting elements into the planning and execution processes so that project requirements flow smoothly.</p></li><li><p>
Works with the key project individual to devise and execute actions plans to rectify potential cost overruns or delays, or to accommodate significant changes to the scope of work; advises the client and company management of any such changes.</p></li><li><p>
Lead the review, workshops, and weekly Design Management team meetings to review project status and formulate action items.</p></li><li><p>
Prepare and submit an Interface &amp; Integration Checklist and Action Tracker for Attractions, describing and detailing the on-going LDC and ADC interface and strategy for the successful completion of the work.</p></li><li><p>
Scheduling and coordination of project interactions among third party design consultants (LDC, and Specialist Rides and Attractions), client, Rides and Attractions vendors/contractors, and local stakeholders.</p></li><li><p>
Make sure that drawings and documents are prepared in such a manner that Interfaces are clearly visible and identified for all Stakeholders involved in the execution of the work.</p></li><li><p>
Project design briefs for team reference.</p></li><li><p>
Comply with all applicable standards, procedures, and specifications.</p></li><li><p>
Maintain quality and consistency on all facilities designed engineered, constructed, or installed within the Contract Boundaries and across Interfaces.</p></li><li><p>
Collaborate with the Quality, Health, Safety, Security, and Environment (QHSSE) Team to implement and monitor quality control processes, ensuring all attractions comply with safety regulations, industry standards, and exceed guest expectations.</p></li><li><p>
Experience and familiarity with Local Authority procedural requirements, review requirements, and approval requirements.</p></li><li><p>
Supports establishment of Project Design Management Plan, Project Execution Plan, Health and Safety Plan, Quality Assurance/Quality Control Plan, and other documents as required.</p></li><li><p>
Promotes technical and commercial excellence on the project through application of Quality Assurance processes.</p></li><li><p>
Review and monitor cost plans and Bills of Quantities (BOQ) provided by the Cost Management Consultant to ensure alignment with the project budget.</p></li><li><p>
Manage and oversee change requests, ensuring they are evaluated, approved, and implemented effectively, while maintaining project scope, schedule, and budget with assistance from commercial department.</p></li><li><p>
Identify potential risks and develop mitigation strategies to ensure project success and minimize disruptions.</p></li><li><p>
 Prepare and present regular progress reports to senior management, highlighting key milestones, challenges, and solutions.</p></li><li><p>
Monitors and reports to senior management on the progress of all project design activity within the program, including significant milestones, and any conditions, which would affect project cost or schedule.</p></li><li><p>
Mentor and provide guidance to junior team members, fostering a culture of continuous improvement and professional growth.</p></li><li><p>
Actively cooperate with all Stakeholders to develop the required detailed schedule and enable the construction to proceed without any undue delays to any party.</p></li><li><p>
Act as the main point of contact for all stakeholders, including internal teams, contractors, and clients, to facilitate effective communication and collaboration.</p></li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li><p>
Bachelor degree in Engineering, Business or equvalent</p></li><li><p>
15+ Years of experience in construction projects</p></li><li><p>
10+ years of related experience on large scale projects/programs in the Entertainment sector.</p></li><li><p>
Must have the ability to develop strong working relationships with third party design consultants, contractors and vendors, interface and coordinate project performance with other disciplines, interpret and deliver client's vision, and proactively manage the design process and enjoy being hands on technically in the project.</p></li><li><p>
Comprehensive knowledge of industry standards.</p></li><li><p>
Proven ability to perform in a management capacity, excellent written and oral communications skills in English is required.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Attraction Specialist

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Admin Assistant

Accenture

<div><div><h2 class="jobSectionHeader"><b>Role Summary</b></h2><p>
The Associate Manager is responsible for providing management oversight across delivery teams and client engagements, with a strong focus on governance, performance monitoring, and alignment with organizational standards. This role is not accountable for day‑to‑day project execution; instead, it ensures that delivery performance, service levels, and operating practices are effectively governed and continuously improved.</p><p>
The Associate Manager acts as a senior interface between delivery teams, Delivery Managers, and leadership, ensuring transparency, consistency, and alignment of expectations. The role supports a sustainable operating model by overseeing people utilization, workload balance, capability development, and performance feedback, while ensuring risks, issues, and escalations are managed through appropriate delivery management channels.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Delivery Governance &amp; Performance Oversight</b></h3><ul><li>
Provide oversight across multiple teams and engagements to ensure alignment with agreed objectives, service levels, and organizational standards.</li><li>
Review delivery performance at a high level, monitoring progress against SLAs, KPIs, and contractual commitments.</li><li>
Ensure risks, issues, and escalations are proactively identified, tracked, and addressed through established governance and delivery management forums.</li><li>
Support audit readiness by ensuring delivery controls, documentation, and compliance requirements are consistently met.</li></ul><h3 class="jobSectionHeader"><b>
People &amp; Capacity Oversight</b></h3><ul><li>
Oversee team utilization and workload distribution to support a healthy and sustainable operating model.</li><li>
Monitor capability coverage and development needs across teams, escalating gaps and supporting improvement plans where required.</li><li>
Provide performance input and feedback in collaboration with Delivery Managers and People Leads, ensuring alignment with performance frameworks.</li><li>
Promote consistent application of people processes, performance standards, and organizational policies.</li></ul><h3 class="jobSectionHeader"><b>
Stakeholder Management &amp; Communication</b></h3><ul><li>
Act as a senior point of contact between delivery teams, Delivery Managers, and leadership, ensuring clear communication and transparency.</li><li>
Support leadership reporting by providing structured insights on delivery health, risks, and improvement areas.</li><li>
Align stakeholder expectations by reinforcing governance processes, decision‑making frameworks, and escalation paths.</li></ul><h3 class="jobSectionHeader"><b>
Governance, Reporting &amp; Continuous Improvement</b></h3><ul><li>
Support governance forums, management reviews, and performance reporting cycles.</li><li>
Ensure consistent application of organizational policies, quality standards, and internal controls across engagements.</li><li>
Identify trends, systemic risks, and improvement opportunities, contributing to continuous improvement initiatives.</li><li>
Support standardization and maturity of delivery governance practices across teams.</li></ul></div></div><p></p>
<br>
<div><h2 class="jobSectionHeader"><b>Key Skills &amp; Experience</b></h2><ul><li>
Experience in delivery oversight, service governance, or engagement management within complex, multi‑team environments.</li><li>
Strong understanding of performance management, SLAs, risk and issue management, and governance frameworks.</li><li>
Proven ability to work with senior stakeholders and provide structured, data‑driven insights.</li><li>
Strong communication and influencing skills, with the ability to balance governance rigor and operational pragmatism.</li><li>
Experience supporting audit, compliance, or quality assurance activities is an advantage.</li></ul><h2 class="jobSectionHeader"><b>
Leadership Attributes</b></h2><ul><li>
Governance‑driven mindset with strong attention to standards, controls, and consistency.</li><li>
Ability to operate at a strategic and cross‑engagement level rather than hands‑on project execution.</li><li>
Calm, structured, and objective approach to performance discussions and escalations.</li><li>
Commitment to building sustainable delivery models and continuous improvement.</li></ul></div>

Security Managed Services Associate Manager

Woodston Personnel Ltd.

<div><p>Woodston Personnel are seeking a qualified and experienced <b>Consultant in Transfusion Medicine</b> to join a leading healthcare institution in Saudi Arabia. The Consultant is responsible for providing expert clinical, laboratory, and advisory services related to blood transfusion and patient blood management. The role includes oversight of transfusion practices, ensuring safe and effective use of blood components, supporting clinical teams, maintaining regulatory compliance, and contributing to education, quality improvement, and research activities.
</p><p><b>Duties and Responsbilities</b></p><ul><li>
Provide specialist clinical advice on transfusion practice, complex transfusion cases, and adverse transfusion reactions.</li><li>
Support patient blood management (PBM) programs, including optimization of transfusion thresholds and alternatives to transfusion.</li><li>
Participate in multidisciplinary case discussions involving high-risk transfusions (e.g., massive transfusion, alloimmunization, neonatal and obstetric cases).</li><li>
Lead investigation, management, and reporting of transfusion reactions and incidents.</li><li>
Oversee transfusion laboratory operations, including blood grouping, compatibility testing, antibody investigations, and component issue.</li><li>
Ensure appropriate storage, handling, and traceability of blood components in compliance with national and international standards.</li><li>
Contribute to validation, implementation, and review of laboratory methods, equipment, and information systems.</li><li>
Support donor&ndash;recipient compatibility and rare blood management where applicable.</li><li>
Ensure compliance with regulatory, accreditation, and hemovigilance requirements.</li><li>
Lead or contribute to transfusion committees and governance meetings.</li><li>
Develop, review, and implement transfusion policies, guidelines, and standard operating procedures.</li><li>
Participate in audits, risk management, and continuous quality improvement initiatives.</li><li>
Provide education and training to medical, nursing, laboratory, and allied health staff on transfusion practices and patient blood management.</li><li>
Supervise and mentor trainees, fellows, and laboratory staff as appropriate.</li><li>
Contribute to institutional education programs and continuing professional development activities.</li><li>
Participate in or lead clinical and laboratory research in transfusion medicine.</li><li>
Contribute to publications, presentations, and professional meetings where appropriate.</li><li>
Maintain professional development and stay current with advances in transfusion medicine.</li></ul><p>
Full time contracts with excellent renumeration and benefits available</p><p>
Please apply with your CV to register your interest in this role.</p><p><br>
MBBS or equivalent medical qualification</p><p>
US Board/ FRCS - Irish, UK, Canadian, New Zealand or Australian/ Diploma d'Etudes Specialises (DES)/ CIS French Board/ Fachart &amp; Sub- Board/ Fellowship / Board / Fellowship / Sweden / Belgium / Finland / Spain</p><p>
Must have at least 3-5 years of post-consultant or senior specialist experience</p><p>
Eligible for consultant licensure with the Saudi Commission for Health Specialties (SCFHS)</p></div>

Consultant in Transfusion Medicine

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