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client support specialist

client systems technical support administrator Jobs in Islamabad Pakistan

it support engineer

Oxiliry

<div>
 We are seeking a motivated and detail-oriented IT Support Engineer who is intelligent, proactive, and solution-focused. The ideal candidate should be confident, inquisitive, and committed to delivering excellent technical support while going above and beyond to resolve issues efficiently.
 
 
 Key Responsibilities:
 
 
 ● Provide technical support to end users both physically and remotely.
 
 ● Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 
 ● Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 
 ● Organize, monitor, and maintain IT assets and resources.
 
 ● Assist in IT operations including cybersecurity practices, programming support, analytics tasks, data center activities and maintaining IT inventory.
 
 ● Support and participate in calls with US-based clients.
 
 ● Ensure system security through access controls, backups, and regular software updates.
 
 ● Ensure timely issue resolution and escalate complex problems when necessary.
 
 ● Document technical issues, resolutions, and standard operating procedures.
 
 ● Assist Technician in US Remote site to install DVR/NVR, analog/IP cameras and their configurations Requirements
 
 ● Willingness to work in US shift timings (10 PM - 6 AM) and availability for early shift joining when required.
 
 ● Strong knowledge of network terminologies/protocols and hardware like routers, switches, and firewalls.
 
 ● Knowledge of DVR/NVRs, Analog/IP cameras
 
 ● Strong problem-solving and communication skills(verbal &amp; written ).
 
 ● Knowledge of AI prompt engineering
 
 ● Interested in building routine task into automation
 
 ● Ability to work effectively in a team environment.
 
 ● Strong work ethic with attention to detail.
 
 ● Bachelor&rsquo;s degree in CS/ IT/ Telecom (4 years).
 
 ● 1+ years of experience in IT support, helpdesk, or technical support role.
 
 
 
</div>

IT Support Engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

HR Ways

Role Overview &ndash; IT And Cloud Support Engineer| Onsite | IslamabadJob Description:We are seeking a highly motivated and experienced Cloud Support Engineer to join our dynamic team. In this role, you will be responsible for maintaining, managing, and troubleshooting cloud infrastructure and on-premises environments, supporting cloud-based applications and services, and collaborating with various departments to ensure seamless IT operations, ensuring alignment with organizational goals and compliance with applicable policies and procedures.The ideal candidate will possess a robust background in cloud technologies, IT infrastructure management, and technical support for cloud-based services, with a proven ability to manage complex projects and lead diverse teams effectively.Key Responsibilities:<ul><li>Provide Level 2/3 support for Azure cloud environments, ensuring high availability, performance, and security of Azure resources.</li></ul><ul><li>Manage, monitor, and troubleshoot Azure Virtual Desktop (AVD) environments, including host pools, session hosts, FSLogix profiles, and user access issues.</li></ul><ul><li>Administer and support core Azure infrastructure components such as Virtual Machines, Virtual Networks, Load Balancers, Azure Firewall, NSGs, and Storage Accounts.</li></ul><ul><li>Perform root cause analysis and resolution for incidents related to compute, networking, storage, and identity within Azure.</li></ul><ul><li>Implement and manage Azure Active Directory / Microsoft Entra ID, including RBAC, Conditional Access, MFA, and identity integrations.</li></ul><ul><li>Monitor Azure resources using Azure Monitor, Log Analytics, Application Insights, and alerts, ensuring proactive issue detection.</li></ul><ul><li>Support backup, disaster recovery, and business continuity solutions using Azure Backup and Azure Site Recovery.</li></ul><ul><li>Apply security best practices, including secure networking, encryption, Key Vault usage, and Defender for Cloud recommendations.</li></ul><ul><li>Assist with patch management, OS updates, and image management for Azure VMs and AVD session hosts.</li></ul><ul><li>Work closely with DevOps, security, and application teams to support deployments and resolve infrastructure-related issues.</li></ul><ul><li>Maintain technical documentation, runbooks, and incident reports.</li></ul><ul><li>Support change management activities and ensure adherence to SLAs and operational standards.</li></ul>Qualifications:﻿﻿Bachelors degree in a relevant field such as Computer Science, Software Engineering or equivalent combination of education and experience.Experience and Skills:Azure Services:&middot; Azure Virtual Machines, Azure Virtual Desktop (AVD)&middot; Azure Virtual Networks, VPN, NSG, Load Balancer, Azure Firewall&middot; Azure Storage (Blob, File Shares, FSLogix)&middot; Azure Backup &amp; Site RecoveryIdentity &amp; Security:&middot; Azure AD / Entra ID, RBAC, MFA, Conditional Access&middot; Azure Key Vault, Defender for CloudMonitoring &amp; Operations:&middot; Azure Monitor, Log Analytics, Alerts&middot; Incident troubleshooting and performance tuningAutomation &amp; Tools (Preferred):&middot; PowerShell and/or Azure CLI&middot; Infrastructure-as-Code exposure (ARM, Bicep, or Terraform &ndash; nice to have)Soft Skills:&middot; Strong troubleshooting and analytical skills&middot; Clear communication and documentation skills&middot; Ability to work in a fast-paced support environmentPreferred Qualifications (Optional)&middot; Azure Administrator AZ-104Other Details:﻿Location: Islamabad, PakistanWork Timings: Mon - Fri 9:00 AM - 5:00 PMWork Mode: Onsite﻿Benefits: ﻿- Medical Insurance (employee+ Dependent)- Gratuity(one Extra Salary per year)- Annual Performance Bonus- Free Lunch﻿﻿About HR Ways: ﻿ ﻿﻿HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Aws+Node Developer

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview
The Data Engineer will build and manage the end-to-end data ecosystem across pipelines, transformations, modeling, quality, and monitoring in an Azure-first environment. As the data engineer for the team, this role requires strong technical depth, full ownership, and the ability to support both operational and analytical data needs. The ideal candidate brings hands-on expertise with Azure Data Factory, Azure Databricks, Azure SQL, and integrations with APIs and Azure services, and is comfortable managing data pipelines, ensuring data quality, enabling security, and supporting Power BI datasets to deliver reliable and well-structured data to the business. 
What you&rsquo;ll do as the Data Engineer:
Employees employed in the role of Data Engineer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
Key Responsibilities<ul><li>
Build and maintain data pipelines using Azure Data Factory for batch and incremental loads. 
</li><li>
Develop transformation workflows in Azure Databricks. 
</li><li>
Design and optimize Azure SQL schemas, tables, queries, indexes, and stored procedures. 
</li><li>
Integrate data from APIs, Logic Apps, and Function Apps, ensuring accuracy and consistency. 
</li><li>
Implement data quality, validation, and monitoring, with alerts and health checks for pipelines. 
</li><li>
Ensure data security and governance, including PII handling, access policies, and Key Vault. 
</li><li>
Collaborate with application and integration engineers on API-driven and event-driven data
 
requirements. 
</li><li>
Support Power BI at a basic level (datasets, model optimization, refresh schedules)</li></ul> 
What you will bring to the team:<ul><li>
Around 5 years of hands-on experience as a Data Engineer with end-to-end ownership of data pipelines and models. 
</li><li>
Strong expertise in:<ul><li>
Azure Data Factory (ADF)</li><li>
Azure Databricks</li><li>
Azure SQL 
</li></ul></li><li>
Solid understanding of ETL/ELT patterns, data modeling, and orchestration. 
</li><li>
Comfortable integrating with APIs, Logic Apps, and Function Apps. 
</li><li>
Working knowledge of Power BI datasets and refresh management. 
</li><li>
Clear communication skills and the ability to work independently and cross-functionally.</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job Timings: 8:00 PM to 5:00 AM (Pakistan Time)
#LI-SY1</div>

Data Engineer

GovCIO

<div>
 
 Overview:
 
 
 
 GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be an onsite position.
 
 
 
 Responsibilities:
 
 
 
 Provide systems administration support. The contractor shall:
 
 
 <ul>
 <li>
 Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
 </li>
 <li>
 Work with AFCENT NOSC to integrate the deployed location&rsquo;s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
 </li>
 <li>
 Engineer, install and maintain network equipment to support new and emerging requirements
 </li>
 <li>
 Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
 </li>
 <li>
 Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
 </li>
 <li>
 Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.
 
 
 </li>
 </ul>
 
 Provide Client Systems Technical Support. The Contractor Shall:
 
 
 
 <ul>
 <li>
 Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
 </li>
 <li>
 Install, configure and operate client/server devices
 </li>
 <li>
 Provide OM&amp;S of hardware and software
 </li>
 <li>
 Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
 </li>
 <li>
 Assist and provide continuity to the communications squadron&rsquo;s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
 </li>
 <li>
 When requested, assist the unit EC with computer hardware and software inventories.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 High School with 6 - 9 years (or commensurate experience)
 
 
 Clearance Required: Secret
 
 
 
 Required Skills And Experience:
 
 
 
 <ul>
 <li>
 IAT-II Certification
 </li>
 <li>
 A+
 </li>
 <li>
 MCSA-Windows 10 or newer
 
 
 </li>
 </ul>
 
 One Or More Of The Following:
 
 
 
 <ul>
 <li>
 Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate
 
 
 </li>
 </ul>
 
 One Or More Of The Following:
 
 
 
 <ul>
 <li>
 Microsoft Certified Systems Engineer (MCSE)- Core Infrastructure or Data Management and Analytics
 
 
 </li>
 </ul>
 
 6 Years&rsquo; Experience In:
 
 
 
 <ul>
 <li>
 design, maintenance, and operation of small to medium networks administrating corporate or business' user accounts managing mail servers, printer servers, web servers, and/or firewalls; reviewing and recommending software applications as well as identifying hardware salient characteristics and any add on devices; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
 </li>
 <li>
 Experience in analyzing and troubleshooting military networks, to include:
 </li>
 <li>
 Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers
 
 
 </li>
 </ul>
 
 1-2 Years&rsquo; Practical Experience In:
 
 
 
 <ul>
 <li>
 installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation
 
 
 </li>
 </ul>
 #CTSS #TMK #SSG
 
 
 
 Company Overview:
 
 
 
 GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
 
 
 But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
 
 
 
 
 What You Can Expect
 
 
 
 
 
 Interview &amp; Hiring Process
 
 
 
 If you are selected to move forward through the process, here&rsquo;s what you can expect:
 
 
 <li>
 During the Interview Process
 </li>
 <ul>
 <li>
 Virtual video interview conducted via video with the hiring manager and/or team
 </li>
 <li>
 Camera must be on
 </li>
 <li>
 A valid photo ID must be presented during each interview
 </li>
 <li>
 During the Hiring Process
 </li>
 <ul>
 <li>
 Enhanced Biometrics ID verification screening
 </li>
 <li>
 Background check, to include:
 </li>
 <ul>
 <li>
 Criminal history (past 7 years)
 </li>
 <li>
 Verification of your highest level of education
 </li>
 <li>
 Verification of your employment history (past 7 years), based on information provided in your application
 
 </li>
 </ul>
 </ul>
 </ul>
 
 Employee Perks
 
 
 
 At GovCIO, We Consistently Hear That Meaningful Work And a Collaborative Team Environment Are Two Of The Top Reasons Our Employees Enjoy Working Here. In Addition, Our Employees Have Access To a Range Of Perks And Benefits To Support Their Personal And Professional Well-being, Beyond The Standard Company Offered Health Benefits, Including:
 
 
 <ul>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Corporate Discounts
 </li>
 <li>
 Learning &amp; Development platform, to include certification preparation content
 </li>
 <li>
 Training, Education and Certification Assistance*
 </li>
 <li>
 Referral Bonus Program
 </li>
 <li>
 Internal Mobility Program
 </li>
 <li>
 Pet Insurance
 </li>
 <li>
 Flexible Work Environment
 </li>
 <li>
 Available to full-time employees
 
 
 </li>
 </ul>
 Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
 
 
 
 We are an Equal Opportunity Employer.
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
 
 
 
 Posted Pay Range
 
 
 
 The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
 
 
 Posted Salary Range: USD $71,150.00 - USD $101,225.00 /Yr.
</div>

Client Systems Technical Support Administrator

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 You are a dynamic, multifaceted individual with a background in Computer Science or Engineering and experience developing manual and automated QA for enterprise application APIs in Angular, React, Vue, and native mobile apps. You possess knowledge of agile processes and principles. You also have a keen interest and understanding of digital processes. You possess intellectual curiosity, out-of-the-box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence multiple stakeholder groups.
 
 
 Zones Digital is tasked with building and innovating functionality that delights our clients and drives our colleagues performance. Here, Zones "intrapreneurs" work with Zones' business leaders, industry partners, and customers to develop and scale innovative ideas into valuable functionalities. Our mission is to radically accelerate digital innovation through collaboration and rapid experimentation that delivers connected, integrated, and automated technology solutions to businesses worldwide.
 
 
 What you&rsquo;ll do as the QA Engineer
 
 
 Employees employed in the role of QA Engineer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 You will develop manual and automated QA tests for all workflows and cases.
 </li>
 <li>
 Create scalable QA automation frameworks that scale with the platform.
 </li>
 <li>
 Identify and work with the engineering team to resolve performance and scalability issues.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 5+ years of progressive engineering experience.
 </li>
 <li>
 5+ years of experience creating QA automation for enterprise, web, and mobile applications.
 </li>
 <li>
 Experience with QA frameworks like JEST and Cypress.
 </li>
 <li>
 Hands-on experience with any of the following: Python, React, Angular, JavaScript, Typescript, etc.
 
 
 </li>
 </ul>
 Your Education
 
 
 <ul>
 <li>
 BS/MS in Computer Science or related field.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 
 Shift Timings: 7:00 PM to 4:00 AM (Pakistan Time)
 
</div>

Quality Assurance Engineer

Fatima Group

<div>
 
 
 Fatima Petroleum Company Limited (FPCL)
 
 is looking to hire
 
 Manager &ndash; Enterprise &amp; Technical Applications.
 
 The digital ecosystem is a key strategic pillar for FPCL as a startup E&amp;P company.
 
 
 
 
 
 
 Why Join Us
 
 
 
 
 
 
 This role is accountable for planning, budgeting, commissioning, and overseeing enterprise and technical applications while coordinating with vendors, IT infrastructure teams, and business stakeholders. The role supports adoption of cloud, data platforms, and advanced analytics (including LLM and Geo-AI) to enable efficient technical workflows.
 
 
 Responsible for assessing &amp; deploying as per company&rsquo;s digital ecosystem and IT vision &amp; model, managing and enabling the enterprise applications, technical databases, and digital application platforms. The incumbent would support Exploration, Drilling, Development and Production functions across the E&amp;P lifecycle. The role ensures reliable, secure, and scalable application and data platforms, act as the IT Business Partner for technical functions, and oversee internal teams and vendors for effective service
 
 
 
 
 
 The incumbent must support, lead, manage and live by the Company Code of Conduct, Values, HSE and other Policies and Guidelines.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 
 
 Planning, budgeting, commissioning
 
 
 
 
 
 <ul>
 <li>
 Proposals with plans / budgets and Commissioning of key elements of digital ecosystem for tech databases &amp; Apps as per Technical Data &amp; Apps Platform Vision &amp; Model of FPCL.
 </li>
 <li>
 Cloud-based computing models and OSDU consistent data sets. Smooth consumption of technical databases &amp; applications generated data thru LLM and Geo-AI,
 </li>
 <li>
 Ensuring all unstructured data are put into data funnel and accessible to LLM and Apps through CIP (continual improvement process/ cycle)
 </li>
 </ul>
 
 
 
 
 
 Manage Licenses, budgets &amp; M&amp;S
 
 
 
 
 
 <ul>
 <li>
 Manage application licenses, maintenance, subscriptions, budgets, and managed services.
 </li>
 <li>
 Coordinate and oversee vendors and consultants, ensuring SLA compliance and cost optimization.
 </li>
 <li>
 Ensure continuity of services with no production downtime.
 </li>
 </ul>
 
 
 
 
 
 Projects of technical depts
 
 
 
 
 
 <ul>
 <li>
 Support for IT related infrastructure/tools/services as ITBP
 </li>
 <li>
 Based on project scope / activities, provide guidance and engage IT resources (materials, consultancy, software support) as per project timelines and budgets.
 </li>
 <li>
 Evaluate, recommend and deploy changes in Apps &amp; IT Services based on user feedbacks. Supervise the App go-live activities and user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Data Management and Processes &amp; Guidelines
 
 
 
 
 
 <ul>
 <li>
 Deploy DAMA-DMBOK framework &amp; best practices guidelines while ensuring data sanitization, data standards, structured and linked master data repositories and integrated database &amp; Apps platforms.
 </li>
 <li>
 Write Processes &amp; Guideline documents in collaboration with the Subsurface Geoscience &amp; Engineering experts on ensuring various datasets governance, naming / archiving / warehousing consistency.
 </li>
 <li>
 Serve on Technical IT Steering Committee.
 </li>
 </ul>
 
 
 
 
 
 ITBP for technical functions
 
 
 
 
 
 <ul>
 <li>
 Serve as strategic interface for assess, proposing and deploying the new software &amp; data and solutions technologies and best practices. Propose and arrange relevant learning &amp; development of FPCL staff.
 </li>
 <li>
 Act as consistent point of contact between function &amp; IT. Service management, risk management and relationship management. First stop for any needs. Manage all incidents and service requests either directly or through support staff.
 </li>
 <li>
 Act as a Point of escalation for the business for unresolved application issues, whilst setting expectations of service level agreements. Work with IT vendors to assign ownership of issues.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership
 
 
 
 
 
 <ul>
 <li>
 Input to the FP IT strategy, strategic actions, Apps &amp; Data platforms&rsquo; on-premise to Cloud move as company setup grows over the next 1-3 years,
 </li>
 <li>
 Coach and develop direct reports, assist in building a high-performing team, and support professional growth,
 </li>
 <li>
 Play an active role in shaping FPCL&rsquo;s culture by demonstrating the right behaviors in line with FPCL&rsquo;s values,
 </li>
 <li>
 Mentoring the staff and GTs.
 </li>
 </ul>
 
 
 
 
 
 Education, Knowledge and Experience
 
 
 
 
 
 <ul>
 <li>
 
 Qualification
 
 : BS, preferably Master&rsquo;s degree, in Computer Sciences / Telecommunications / Information systems or closely related Engineering field.
 </li>
 <li>
 
 Experience:
 
 More than 15 years as System analyst, Applications &amp; database support or IT Engineer in Upstream or similar digital environment. +5 years as team lead or independently delivering expert/ consultant.
 </li>
 <li>
 
 Applications Experience:
 
 Proficiency in ERP applications (SAP, Dynamics, IFS, Oracle EBS, etc), business processes automations &amp; re-engineering. Databases (Microsoft SQL, Embedded SQL DBS. Petro-Technical systems&rsquo; data &amp; interpretated data handling/ management experience (DSG, Petrel, Eclips, ArcGIS, MERAK, etc). Handle on integration between systems, data management and applications portfolio management. Course attendance certificates or eqv job experience evidence in place.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Project Management:
 
 Develop and execute projects from Concept to Delivery in given budget and time-frame by deploying Lean Six Sigma.
 </li>
 <li>
 
 Information Management
 
 skills of creating value through application of technology and its impact on business improvement &amp; technical KPIs delivery. Working knowledge of Upstream business and corporate / enterprise data management, contemporary Databases, Applications and D&amp;A platforms.
 </li>
 <li>
 
 Relationship Management:
 
 Ability to develop and maintain working relationships with function users &amp; vendors. Lead and transform high-performing teams. Excellent stakeholder mgmt. skills.
 </li>
 <li>
 
 Effective communication skills
 
 with cross-functional teams and other stakeholders
 </li>
 <li>
 
 Big picture thinking
 
 and acting decisively under the state of uncertainty &amp; ambiguity. Well- developed problem-Solving skills
 </li>
 </ul>
 
 
 
 
 #FatimaGroup #FatimaPetroleum #PakistanZindabad #Exploration #AAPG #PAPG #SPE #SPEPAKISTAN
 
 
 
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Manager Enterprise & Technical Applications

Explore 404+ It support engineer in Islamabad Pakistan this March. Find roles across top companies and apply now to boost your career.