it support engineer

<div>
 
 About The Role
 
 
 
 We are seeking a
 
 skilled and proactive IT Support Engineer
 
 with
 
 3&ndash;4 years of experience
 
 in advanced IT support, networking, and system administration. This Tier 2 role emphasizes
 
 complex network deployments, firewall and VPN configuration, Microsoft Cloud administration, and on-premises infrastructure management
 
 . The ideal candidate will be hands-on in troubleshooting and improving IT systems, ensuring robust connectivity, and securing both cloud and hybrid environments.
 
 
 You will play a key role in supporting day-to-day IT operations, guiding Tier 1 staff, and driving continuous improvement in our IT infrastructure.
 
 
 
 What will be your responsibilities?
 
 
 
 <ul>
 <li>
 Diagnose and resolve escalated hardware, software, OS, and network issues.
 </li>
 <li>
 Deploy, configure, and troubleshoot routers, switches, VLANs, wireless networks, and DNS.
 </li>
 <li>
 Manage and maintain firewalls, VPNs, and advanced network security policies.
 </li>
 <li>
 Support and administer Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
 </li>
 <li>
 Administer Microsoft Entra ID (Azure AD) for user lifecycle, roles, and access control.
 </li>
 <li>
 Implement and enforce Conditional Access and MFA policies.
 </li>
 <li>
 Manage Microsoft Intune for endpoint enrollment, compliance, and security.
 </li>
 <li>
 Monitor and escalate Microsoft Defender XDR alerts.
 </li>
 <li>
 Support on-premises servers (Windows Server roles such as AD, DNS, DHCP, File/Print).
 </li>
 <li>
 Document configurations, SOPs, and troubleshooting steps for knowledge sharing.
 </li>
 <li>
 Work with IT leadership to plan and deploy network upgrades, cloud integrations, and hybrid infrastructure improvements.
 </li>
 <li>
 Participate in incident response and root-cause analysis for network and system issues.
 
 
 </li>
 </ul>
 
 What are we looking for, and what does it require to be the right fit for this role?
 
 
 
 <ul>
 <li>
 Networking: Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, LAN/WAN, routing &amp; switching (Cisco, Huawei or similar).
 </li>
 <li>
 Firewall/VPN: Experience configuring and troubleshooting enterprise firewalls (e.g., Fortinet, Cisco, Palo Alto, or similar).
 </li>
 <li>
 Cloud &amp; Hybrid IT:
 </li>
 <ul>
 <li>
 Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
 </li>
 <li>
 Microsoft Entra ID (Azure AD) &ndash; user management, RBAC, security policies.
 </li>
 <li>
 Microsoft Intune (MDM, compliance, application deployment).
 </li>
 </ul>
 <li>
 On-Premises: Windows Server administration (AD DS, DNS, Group Policy, File/Print).
 </li>
 <li>
 Security: Experience with endpoint security (Defender, AV policies, patching, vulnerability remediation).
 </li>
 <li>
 Support: Advanced troubleshooting skills across Windows, macOS, and Linux endpoints.
 </li>
 <li>
 Documentation &amp; Process: Ability to create SOPs, network diagrams, and knowledge base articles.
 
 </li>
 </ul>
 
 Why Join AIO?
 
 
 
 Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
 
 
 We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
 
 
 We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.
</div>

Network & Systems Engineer

Obizworks-Offshore Business Consultants

Title: Associate Implementation EngineerQualification: Bachelor in CS/IT or related fieldExperience: 1+ years IT support / systems administration experienceCore Experience:<ul><li>Solid hands-on experience with Windows Server and core associated technologies (ADDS, DNS, DHCP).</li><li>Skilled with firewalls, switches, access points; hardware troubleshooting for peripherals &amp; servers</li><li>Basic experience with Microsoft 365 &amp; virtualization platforms</li><li>Proficient in RMM tools: ConnectWise, Kaseya, N-able</li><li>Solid English communication for client interaction &amp; documentation</li></ul>Bonus Points:<ul><li>Prior experience working in a multi-client or healthcare support environment.</li><li>Experience with RMM and PSA tools such as ConnectWise, Datto, or N-able.</li><li>Certifications such as CompTIA (Network+, Security+) or Microsoft Fundamentals (AZ-900, MS-900).</li></ul>Salary: 120k - 150k ( Depends on skills &amp; Experience )Timings: 6pm - 3am PST ( Full time, onsite job )Location: Bahria Town phase 7 Rawalpindi<ul><li>Performance Expectations </li><li>Complete deployments and migrations on time with minimal client disruption.</li><li>Produce documentation that meets MSP standards and ensures seamless support handovers.</li><li>Actively build expertise in enterprise technologies and achieve positive client satisfaction scores.</li><li>Meet or exceed SLA response and resolution times for project-related tickets.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Associate Implementation Engineer

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Islamabad Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

FGK Back Office Services Pvt Ltd

A well-established London based IT company provides exceptional IT support to a range of small businesses who are predominantly in the UK supporting the financial sector.We pride ourselves on learning and understanding the needs of our clients, enabling us to give them excellent service. It goes without saying that you will need to have strong communication skills otherwise the technical knowledge you have will be wasted!Our clients expect you to have all the usual technical knowledge they would expect from a company like ours whilst also understanding the demands of businesses that operate in a regulated environment. Your attention to detail, strict confidentiality, good organisational skills, excellent technical knowledge and a desire to help clients with their IT related issues will enable you to succeed in this role.The company was started 11 years ago and has developed a strong reputation with our clients for great service coupled with embracing up to date IT solutions.We are looking for an experienced IT Support Analyst who can operate Level 3 support, providing efficient, proactive, and expert-level service. Having the experience to help us give our clients the support experience they need and to develop our business. Have excellent spoken English, studies taken in English. Very good understanding of Microsoft 365 services and but not essential ESET Security Services. Excellent knowledge in PC repairs/Build.An excellent level of English is a pre-requisite for this role.The IT Support Analyst will be responsible for the following tasks:<ul><li>Handle complex, unresolved issues escalated by Level 1 and Level 2 support.</li><li>Conduct root cause analysis for recurring or critical technical problems.</li><li>Administer and troubleshoot:</li></ul>o Windows Server environments (2016&ndash;2022)o Active Directory, Group Policy Objects, DNS/DHCP, and Windows Server roles (e.g., File Services, Remote Access)<ul><li>Design, implement, and maintain virtual environments (e.g., Hyper-V, VMware, or cloud-hosted VMs).</li><li>Managing and Administrating O365 All Admin Centre&rsquo;s for Internal Company and Clients as well.</li><li>Manage Azure AD sync, hybrid identity issues, and conditional access policies.</li><li>Maintain SharePoint platform and creating and managing sites.</li><li>Support and troubleshoot Microsoft Intune, Endpoint Manager, or other RMM tools.</li><li>Monitor and manage backup systems, EDR platforms, and infrastructure alerts.</li><li>Support and troubleshoot M365 security &amp; compliance features (e.g., DLP, retention, auditing).</li><li>Deploy tools and applications across the organization to protect all machines from malware and external threats.</li><li>Write and deploy PowerShell scripts or automation workflows to streamline support tasks.</li><li>Participate in change management processes, such as system upgrades and application rollouts.</li><li>Provide mentorship and guidance to junior support team members.</li></ul>Required Qualification &amp; Skills <ul><li>Graduate in related discipline, Information Technology, Computer Science</li><li>Prior experience of 5 years performing IT Support functions at level 3 in a remote working environment.</li><li>Strong knowledge of operating systems and networks, advanced tools and applications.</li><li>Strong problem solving, time management and communication skills.</li></ul>Other Information<ul><li>Timing: Winter: 10:00 AM to 07:00PM Summer: 09:00 Am to 06:00PM.</li><li>Working Days: From Monday to Friday.</li><li>Location Preference: Rawalpindi &amp; Islamabad</li></ul>If you believe your background meets the criteria, please visit to www.manageoutsource.com/careers and submit your CV with a cover letter.Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

IT Support Analyst - Level III

Job Title : IT SpecialistQualification: BS Computer Science ( IT ) or a related field.Experience : 1-3 Years of progressive experience in IT roles, with significant exposure to networking, servers, and cybersecurity.Core Skill : Excellent English Communication Skill written and verbal, and interpersonal skills.Timings: 5 pm to 2am / Full time / Onsite Salary : 180,000 - 200,000 per month with other perks &amp; benefits.( negotiable )Location: Bahria Town phase 7 Rawalpindi IslamabadKey Responsibilities:Comprehensive Monitoring: You will be the first responder for alerts from the Remote Monitoring and Management (RMM) platform and various security tools. This includes monitoring endpoint health, patch status, and alerts from antivirus, EDR (Endpoint Detection and Response), or SIEM (Security Information and Event Management) systems. Network &amp; Firewall Management: You will have hands-on access to network firewalls. Responsibilities include implementing, modifying, and troubleshooting firewall rules, configuring VPN tunnels, managing access control lists (ACLs), and ensuring the firewall policy aligns with security requirements.Backup &amp; Disaster Recovery (BDR) Management: You will manage the entire backup lifecycle using solutions like Veeam and dedicated BDR appliances. This includes configuring and monitoring both file-level and image-level backups, performing data restores, managing the health and capacity of BDR appliances and backup media, and testing to ensure business continuity.Incident Management &amp; Escalation: You will own the incident lifecycle: creating detailed tickets, documenting every troubleshooting and implementation step, and escalating complex issues to senior engineers with clear, concise notes.Server Troubleshooting &amp; Implementation: Your duties involve diagnosing and resolving issues on both Windows and Linux servers. This includes managing Active Directory, troubleshooting application errors, analyzing logs, and handling service failures. You will also be responsible for implementing new servers, such as deploying virtual machines from templates or applying standard configurations.Platforms &amp; Tools: RMM Systems: Experience in at least one major RMM platform (e.g., ConnectWise Automate, Datto RMM, Kaseya).Backup &amp; Recovery Software: Proven experience with Backup &amp; Replication and familiarity with managing BDR appliances.Security Software: Experience with SIEM, EDR, vulnerability scanners, and centralized antivirus consoles.Ticketing Systems: Experience with platforms like Autotask, ServiceNow or Jira etc. is a plus , Knowledge and experience of other Technical Skills:Server Administration: Strong knowledge of Windows Server (Active Directory, GPO) and Linux (command line, basic shell scripting).Networking &amp; Firewall: Solid understanding of TCP/IP, routing, and direct experience configuring business-grade firewalls (e.g., Cisco, Palo Alto, Fortinet, UDM, WatchGuard, SonicWall, etc.).Data Protection: Deep understanding of backup methodologies (file-level vs. image-level), recovery scenarios, and concepts like RPO/RTO.Certifications (Recommended): CompTIA Network+ &amp; Security+Cisco CCNA o Microsoft or Linux certifications (e.g., AZ-104, RHCSA)Excellent analytical, problem solving, and troubleshooting skills.Proficiency is required in modern IT infrastructure technologies for this position.Ability to work independently and collaboratively in a fast-paced environment. High level of integrity and commitment to data security and confidentiality.Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

IT Specialist

Job Portal - dinCloud Pakistan

<li>Job Description
About the Role
Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
What You Will Do
Essential Job Functions:<ul><li>
Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li></ul></li>

Specialist Compute Service Operations

dinCloud Pakistan, An ATSG Company

<div>
 <ul>
 <li>
 Job Description
 
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
 
 
 What You Will Do
 
 
 
 Essential Job Functions:
 
 
 
 <ul>
 <li>
 Background and understanding of technical cloud-based MSP workspace and environment.
 </li>
 <li>
 Debugging issues for various flavors of Windows, Linux, and Mac.
 </li>
 <li>
 Server administration (2008,2012,2016,2019)
 </li>
 <li>
 Domain Controllers, Active Directory, DNS, DHCP.
 </li>
 <li>
 RMM tools (Kaseya, SolarWinds RMM, Ninja)
 </li>
 <li>
 Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
 </li>
 <li>
 Alerts configurations and escalations (email, SMS, etc.)
 </li>
 <li>
 Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
 </li>
 <li>
 Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
 </li>
 <li>
 Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
 </li>
 <li>
 OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
 </li>
 <li>
 Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
 </li>
 <li>
 Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
 </li>
 <li>
 Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
 </li>
 <li>
 Good understanding of software and hardware techniques for x86 virtualizations.
 </li>
 <li>
 Analyze system logs and identify potential issues with computer systems.
 </li>
 <li>
 Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
 </li>
 <li>
 Responsible for documenting the configuration of the system.
 </li>
 <li>
 Effectively multitask and manage competing priorities
 </li>
 <li>
 Team player - ready to contribute whatever it takes or play any role on a team to get the job done
 </li>
 <li>
 Intune management experience
 </li>
 <li>
 O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.
 
 
 
 </li>
 </ul>
 What Qualifies You
 
 
 <ul>
 <li>
 BSc. Engineering degree (Electrical/Telecom/Computer)
 </li>
 <li>
 Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
 </li>
 <li>
 Highly technical, organized, and have excellent communication and people skills.
 </li>
 <li>
 A highly motivated individual who thrives in a fast-paced environment.
 </li>
 <li>
 Comfortable in both local and global working environments.
 
 </li>
 </ul>
</div>

Explore 554+ It support engineer in Islamabad Pakistan this January. Find roles across top companies and apply now to boost your career.

554 it support engineer jobs IN Islamabad Pakistan

Network & Systems Engineer

Associate Implementation Engineer

OSS/BSS Application Support Engineer

IT Support Analyst - Level III

IT Specialist

Specialist Compute Service Operations

Specialist Compute Service Operations