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customer support executive - civil engineer background - tamil Jobs in Sharjah

customer support executive - civil engineer background - tamil

field engineer

it support engineer

gistec

gistec, a leading provider of GIS solutions and the official distributor of Esri in the UAE, is seeking a skilled IT Support Engineer to join our internal IT team. This role is ideal for someone with a strong technical background who can manage and support our IT infrastructure&mdash;including networks, servers, cloud systems, and user support&mdash;to ensure seamless day-to-day operations.Job Summary:We are looking for a hands-on IT Support Engineer who can manage and support the full IT environment - from systems, networking and servers to cloud and user support. You&rsquo;ll work closely with our IT team, and will be responsible for running day-to-day IT operations independently.Key Responsibilities:<ul><li>Networking &ndash; LAN/WiFi/WAN, switches, firewalls (Sophos &amp; Fortinet), IPSec tunnels, monitoring &amp; troubleshooting</li><li>Avaya telephony &amp; PABX &ndash; phones, switches, connectivity</li><li>Server rack &amp; cabling &ndash; patch panels, cabling, rack management</li></ul>IT assets &ndash; laptops, mobiles, monitors, peripherals, hardware lifecycle<ul><li>Cloud &amp; local VMs &ndash; provisioning, monitoring, optimization, troubleshooting</li><li>Licensing &amp; subscriptions &ndash; renewals, compliance, vendor coordination</li><li>Access management &ndash; user permissions, security enforcement</li><li>Procurement &amp; vendor management &ndash; IT purchases, contracts, negotiation</li><li>Microsoft 365 &ndash; Exchange Online, SharePoint, OneDrive, Teams</li><li>Security &ndash; spam/email filtering, BitLocker, encryption, backups, FTP storage</li><li>User support &ndash; Teams &amp; Outlook troubleshooting, meeting rooms (Logitech, Poly, conferencing)</li><li>Documentation &ndash; maintain IT records, asset inventory, incident logs</li><li>Security awareness &ndash; communicate and enforce IT security practices</li></ul>Qualifications<ul><li>3&ndash;5 years&rsquo; experience in IT support / system administration</li><li>Strong knowledge of Microsoft 365 &amp; Windows Server</li><li>Hands-on experience with firewalls (Sophos/Fortinet), networks &amp; VMs</li><li>Problem-solving &amp; troubleshooting skills across IT infrastructure</li><li>Bachelor's degree in information technology, or related field</li></ul>Preferred Certifications (Optional):<ul><li>Microsoft Certifications</li><li>Cisco CCNA</li></ul>Job Type: Full-timeExperience:<ul><li>firewall and switches: 2 years (Required)</li><li>windows server: 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>

IT Support Engineer

Mohamed Hilal Group

<div>
 
 We are looking for a dedicated
 
 IT Support Engineer
 
 to join our team and take charge of ensuring the smooth operation of our IT systems across multiple sites. As a key member of our team, you will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining network systems, and ensuring the security and efficiency of our IT environment.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Technical Support:
 
 
 <ul>
 <li>
 Provide on-site and remote technical support to end-users.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network issues.
 </li>
 <li>
 Install, configure, and maintain computer systems, servers, and network devices and CCTV.
 </li>
 </ul>
 
 
 
 
 
 Network Management:
 
 
 <ul>
 <li>
 Monitor and maintain LANs, WANs, and wireless networks.
 </li>
 <li>
 Implement security measures to safeguard network integrity.
 </li>
 <li>
 Collaborate on network upgrades and expansions.
 </li>
 </ul>
 
 
 
 
 
 System Maintenance:
 
 
 <ul>
 <li>
 Conduct regular system updates and backups.
 </li>
 <li>
 Ensure manufacturing-specific software operates effectively.
 </li>
 <li>
 Support peripheral devices like printers, scanners, and barcode readers.
 </li>
 </ul>
 
 
 
 
 
 Project Management:
 
 
 <ul>
 <li>
 Assist in planning and executing IT projects in a manufacturing environment.
 </li>
 <li>
 Coordinate with departments to address IT needs.
 </li>
 <li>
 Document IT procedures, policies, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Training and Support:
 
 
 <ul>
 <li>
 Conduct training on new technologies and systems.
 </li>
 <li>
 Provide guidance for IT projects and initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 3+ years of IT support experience, ideally in manufacturing &amp; ecommerce.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Proficiency in Windows operating systems.
 </li>
 <li>
 Experience with network infrastructure (routers, switches, firewalls).
 </li>
 <li>
 Familiarity with manufacturing software (e.g., ERP, MES) and cybersecurity practices.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and collaboratively.
 </li>
 <li>
 Strong organizational skills with attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Additional Requirements:
 
 
 <ul>
 <li>
 Ability to travel to various manufacturing sites as needed.
 </li>
 <li>
 Capability to lift and move IT equipment when required.
 </li>
 </ul>
 
 
 
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Primarily on-site at manufacturing facilities.
 </li>
 <li>
 Potential for evening or weekend work during upgrades or emergencies.
 </li>
 </ul>
 
 
</div>

Information Technology Network Engineer

AL QANNATI BKC GROUPS OF COMPANIES

About Us: Al Qannati-BKC Group of Companies delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE&rsquo;s leading companies, we deploy the industry best tailored manpower services to advance our client success.Job Description: We are looking for a skilled and proactive IT Support Executive with CCNA certification to join our IT team. The ideal candidate will provide technical assistance, support network infrastructure, and ensure the smooth operation of IT systems. This role demands solid knowledge of networking concepts, hardware/software troubleshooting, and end-user support.Key Responsibilities:<ul><li>Provide first- and second-level technical support to end users (hardware, software, and network issues).</li><li>Install, configure, and troubleshoot desktop systems, laptops, printers, and mobile devices.</li><li>Maintain and support network infrastructure including switches, routers, and firewalls.</li><li>Monitor network performance and perform routine network maintenance.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Manage user accounts, access rights, and IT assets (Active Directory, Office 365, etc.).</li><li>Assist with the setup and maintenance of servers, backup systems, and security protocols.</li><li>Support video conferencing tools, email configurations, and cloud services.</li><li>Coordinate with vendors for hardware repairs and procurement.</li><li>Document technical issues, solutions, and maintain knowledge base for future reference.</li><li>Ensure IT compliance with organizational policies and security standards.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthLicense/Certification:<ul><li>CCNA certificate (Required)</li></ul>

IT Support

American University of Sharjah

<div>
 
 Post:
 
 Part-Time IT Specialist
 
 
 
 Position Summary
 
 
 
 The P/T IT Support Specialist delivers high-quality IT assistance to faculty, staff, and students, combining technical expertise with exceptional customer service. This front-line role ensures smooth IT operations across the university by resolving issues, providing guidance, and maintaining IT systems.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide high-quality, user-focused support services to students, faculty, and staff by following best practices in IT service management.
 </li>
 <li>
 Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.
 </li>
 <li>
 Proactively manage IT support requests and incidents to maintain business continuity and minimize operational disruption through effective prioritization and resolution.
 </li>
 <li>
 Manage and support endpoint devices (Windows, Mac, Linux), automate desktop deployment solutions, and provide support for application virtualization.
 </li>
 <li>
 Deliver IT orientation sessions and workshops to staff and faculty on classroom technologies and applications.
 </li>
 <li>
 Deliver high-quality services in collaboration with internal IT teams (Infrastructure, Applications, InfoSec, and Network).
 </li>
 <li>
 Troubleshoot and resolve technical issues involving LMS, productivity tools, operating systems, hardware, software, academic services, local networks (wired and wireless), video conferencing and collaboration tools, video streaming, digital technologies, lecture capture, Google Workspace, Office 365, and other educational technologies.
 </li>
 <li>
 Create and maintain documentation, such as knowledge bases, standard operating procedures (SOPs), and deployment checklists.
 
 
 </li>
 </ul>
 
 Qualifications And Skills Required
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <li>
 Minimum Five years of relevant experience in a similar function/role.
 </li>
 <li>
 Skills &amp; Competencies:
 </li>
 <ul>
 <li>
 Experience in a higher education IT environment.
 </li>
 <li>
 Ability to work collaboratively within a team and effectively with faculty, staff, and students on the use of technology.
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-demand environment.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Technical Skills:
 </li>
 <li>
 Good working knowledge of Windows, macOS, Linux, and academic software.
 </li>
 <li>
 Knowledge of academic technologies (e.g., LMS, lecture capture systems).
 </li>
 <li>
 Familiarity with IoT, AI, big data analytics, cloud computing, R, and Python.
 </li>
 <li>
 Proven experience with automated desktop deployment solutions.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 <ul>
 <li>
 Interested applicants should fill out the form.
 </li>
 <li>
 AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
 </li>
 <li>
 AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one&rsquo;s qualifications.
 </li>
 </ul>
</div>

Part-Time IT Specialist

<div>
 Date: 14 Sept 2025
 
 
 Location:
 
 
 Sharjah, AE
 
 
 Company: Information Systems Associates - Sharjah (ISA-SHJ)
 
 
 
 Job Purpose
 
 
 
 To provide support services to end users through various channels as required. Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of business. Installs, configures and monitors computer systems and networks for clients ensuring productivity is in line with set measures and clients adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides information
 
 
 and feedback ensuring problems are being recorded and tracked throughout the entire process.
 
 
 Maintains positive customer working relationships with stakeholders, business users, suppliers, vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance.
 
 
 Provides technical,non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems, network, hardware,software faults and bugs to resolve problems considering system capacity, limitations, etc.
 
 
 applies metrics to monitor performance and measure key project criteria.
 
 
 Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary responds within agreed time limits to call-outs.
 
 
 Assists with the development and implementation of processes and service level agreements of incidents management and service request management.
 
 
 Assists technical experts in planning, evaluating, testing, and implementing new technology such as systems and platforms. Participates in different projects as required.
 
 
 
 Key Result Responsibilities-Continued
 
 
 
 Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs.
 
 
 Utilizes different communication channels to support or guide end users on the different enquiries and problems raised, these channels include personal visits, telephone calls, emails, web, chat etc.
 
 
 Ensures proper recording and closure of all claims generates timely reports of different nature to capture support services activities.
 
 
 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed in line with agreed SLAs.
 
 
 Supports the roll out of new applications where applicable sets up new users accounts, profiles and passwords. Supports the clients during CR implementation UAT and Training.
 
 
 Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA.
 
 
 Establishes and maintains security, integrity, and business continuity controls and documents.
 
 
 Responds positively to operational needs by being on call available for critical systems 24x7 support.
 
 
 Performs any other additional duties as directed by the line manager.
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelor Degree in Computer Engineering,Computer Science,Information Technology.
 
 
 ITIL Certified.
 
 
 CCNP,CCIE,companys performanceion.
 
 
 Fluent in English Language.
 
 
 
 Work Experience
 
 
 
 5,6 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation.
 
 
 This job requires occasional duty travel for training and implementation purposes.
 
 
 Proven record in implementing and monitoring infrastructure projects.
 
 
 Proven skills in carrying out bug fixes for minor issues and applying patches Java, J2ee, Oracle database, Spring, Hibernate, Struts 2, Jquery, javascript, Jboss &amp; tomcat as application servers, unit testing, etc.
 
 
 Holistic IT Knowledge in heterogeneous technology environments experience with different types of end to end technology stacks.
 
 
 Experienced in managing operations and technology platforms both internally and externally hosted.
 
 
 Proven skills in analyzing data, identifying pitfalls and recommending solutions.
 
 
 Possesses effective persuasive, negotiation, problem solving and decision making skills.
 
 
 Employs technical expertise and interpersonal skills to execute new initiatives and achieve companys objectives.
 
 
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
</div>

IT Analyst

STYRO Insulation Mat. Ind. LLC

TECHNICAL&amp; DESIGN ENGINEER<ul><li>Receives the enquiries from Specifications Engineer then conducts proper design and technical calculation to meet the requirement of the projects and submittals.</li><li>Finds new applications from enquiries and send it to marketing/pre-sales if required (technical cross-marketing)</li><li>Provides the required support for mock-ups and samples.</li><li>Sends clarifications to the clients directly if required.</li><li>Prepares Method of Fixation &ldquo;MOF&rdquo; (drawings).</li><li>Prepares Method of Statement &ldquo;MOS&rdquo; (typed).</li><li>Replaces the competing materials with EPS.</li><li>Gives instructions to the draftsman to finalize the drawing.</li><li>Requests the Specifications Engineer to send the proposal to sales for quotation</li><li>Provides new catalogues that reflect a strong technical base.</li><li>Updates the load/design calculation for several applications (void filling/ landscaping/ planters/ ramps/ etc.).</li><li>Attends the technical meetings as required.</li><li>Sends the sample/mock-up request to QAQC to finish it and get it ready.</li><li>Supports the Salesman technically as required.</li><li>Performs any other task as requested by Technical Manager.</li></ul>Qualifications<ul><li>Structural/Civil Engineer bachelor degree</li><li>Two years of Experience in similar role</li><li>Proficient knowledge in Revit, Solid Works and Auto CAD Software</li><li>Excellent Communication and presentation skills in English and Arabic</li></ul>Job Types: Full-time, Contract

Technical & Design Engineer

gistec, a leading provider of GIS solutions and the official distributor of Esri in the UAE, is seeking a highly skilled and experienced Systems and IT Infrastructure Engineer. The ideal candidate should have 8+ years of hands-on experience across IT products (MS, Oracle, etc.), networking, infrastructure, cloud platforms, virtualization, and cybersecurity.Key Responsibilities:<ul><li>Solution engineering through design, deploy, and maintain enterprise infrastructure systems, including servers, storage, networking, and virtualization platforms.</li><li>Administer and optimize Windows/Linux servers, Active Directory, DNS/DHCP, and group policies.</li><li>Manage, diagnose, and monitor networking infrastructure including routers, switches, firewalls, VPNs, and load balancers.</li><li>Deploy and manage on-perm and on-cloud infrastructure (IaaS, PaaS, hybrid) across AWS and Azure environments.</li><li>Implement and manage virtualization platforms (e.g., VMware, Hyper-V, KVM).</li><li>Conduct regular vulnerability assessments, penetration tests, and security audits to identify and mitigate risks.</li><li>Ensure network and data security through proper configurations, monitoring tools, and incident response.</li><li>Lead disaster recovery and business continuity planning and execution.</li><li>Collaborate with DevOps and application teams to support infrastructure such as code (IaC) and automation initiatives.</li><li>Maintain documentation and diagrams for infrastructure architecture, processes, and procedures.</li><li>Stay current with emerging technologies and security threats, recommending improvements as needed.</li></ul>Qualifications<ul><li>Bachelor's degree in information technology, Computer Science, Computer Engineering or related field.</li><li>8+ years of experience in IT infrastructure, systems design and deployment, administration, and networking.</li><li>Strong knowledge of network protocols, firewall configuration, and enterprise-level routing/switching.</li><li>Hands-on experience with AWS, Azure, or both (EC2, VPC, S3, RDS, Azure VMs, Azure AD, etc.).</li><li>Proven expertise with VMware, Hyper-V, or other virtualization platforms.</li><li>Solid understanding of cybersecurity principles, SIEM, IDS/IPS, and penetration testing tools (e.g., Kali Linux, Metasploit, Burp Suite).</li><li>Experience with infrastructure automation tools (e.g., Terraform, Ansible, PowerShell, Bash).</li><li>Excellent problem-solving skills and ability to work under pressure in fast-paced environments.</li><li>Strong communication and documentation skills.</li><li>Strong oral and written communication skills in English</li><li>GIS/Esri software knowledge is a plus.</li></ul>Preferred Certifications (Optional):<ul><li>AWS Certified Solutions Architect / SysOps Administrator</li><li>Microsoft Certified: Azure Administrator Associate</li><li>Cisco CCNA</li><li>CompTIA Security+ or CASP+</li><li>VMware Certified Professional (VCP)</li></ul>Apply here: https://amc.gistec.com/jobs/systems-engineer-55Job Type: Full-timeExperience:<ul><li>IT: 8 years (Required)</li></ul>License/Certification:<ul><li>AWS Certified Solutions Architect Certification (Preferred)</li></ul>

Systems Engineer

Explore 434+ It support engineer in Sharjah this October. Find roles across top companies and apply now to boost your career.