software technical support engineer Jobs in Cairo Egypt

software technical support engineer

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technical support engineer Jobs in Cairo Egypt

technical support engineer

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arabic support - work from home Jobs in Cairo Egypt

arabic support - work from home

it support

Hitachi Rail

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there&rsquo;s something for everyone to get stuck into. And that&rsquo;s where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Job Summary:
 
 
 
 We are looking for a skilled IT Support Specialist with 3 to 5 years of experience to join our dynamic team. This individual will be responsible for providing end-user support, troubleshooting technical issues, and assisting with maintaining the overall health of our IT infrastructure. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate effectively with users across various departments.
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to employees by troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Support operating systems such as Windows, Linux, and ensuring system performance is optimized.
 </li>
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 Assist with network troubleshooting, including resolving issues related to Wi-Fi, VPN, and LAN connectivity.
 </li>
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 Maintain accurate records of technical issues, resolutions, and IT asset inventory.
 </li>
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 Respond to service desk tickets in a timely and professional manner, providing solutions to hardware and software problems.
 </li>
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 Assist with the installation, configuration, and support of enterprise applications, cloud services, and software solutions.
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 Perform software updates, system patches, and regular system backups to ensure data integrity and security.
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 Assist with maintaining security protocols by enforcing password policies, antivirus software, and other IT security practices.
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 Help onboard new employees by setting up their IT systems, software, and access to necessary tools.
 </li>
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 Collaborate with the IT team on system upgrades, deployments, and improvements to the IT infrastructure.
 </li>
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 Document support procedures, common issues, and solutions to build and maintain a knowledge base for internal use.
 </li>
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 Provide training and support to end-users on software tools, security practices, and IT best practices.
 
 
 </li>
 </ul>
 
 
 Experience &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 </li>
 <li>
 Excellent level of English Language written and spoken
 </li>
 <li>
 3 to 5 years of experience in an IT support or technical support role.
 </li>
 <li>
 Solid understanding of computer hardware, software, and operating systems (Windows, Linux).
 </li>
 <li>
 Hands-on experience with network troubleshooting, including managing basic network configurations (Wi-Fi, VPN, LAN).
 </li>
 <li>
 Knowledge of cloud platforms and productivity tools such as Microsoft 365, and other collaboration software.
 </li>
 <li>
 Basic knowledge of Active Directory and user account management.
 </li>
 <li>
 Familiarity with backup procedures and system maintenance.
 </li>
 <li>
 Strong problem-solving skills and ability to work under pressure to resolve technical issues.
 </li>
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 Effective communication skills, with the ability to explain complex technical issues to non-technical users.
 </li>
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 Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
 </li>
 <li>
 IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
 
 
 </li>
 </ul>
 
 Additional Skills (Preferred but Not Required):
 
 
 
 <ul>
 <li>
 Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira.
 </li>
 <li>
 Experience with virtualization technologies (e.g., VMware, Hyper-V).
 </li>
 <li>
 Knowledge of IT security principles and tools (e.g., antivirus, firewalls, encryption).
 </li>
 <li>
 Experience in supporting remote users and remote desktop environments.
 </li>
 <li>
 Basic scripting knowledge (e.g., PowerShell, Bash) to automate tasks and troubleshooting.
 
 
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.
 
 
</div>

IT Support

MediaTek

<div>
 
 Job Description
 
 
 
 he Role
 
 
 A vital role in an exciting New Cairo R&amp;D site supporting the IT needs of engineers, scientists, HR etc. locally and extending support to Europe as well
 
 
 Act as the IT point of contact to support desk side technology
 
 
 Perform analysis, diagnosis and resolution of IT issues for end users
 
 
 Install, test and maintain software and IT equipment such as laptops, video conference equipment, network devices, printers and peripheral devices
 
 
 What kind of person we are looking for?
 
 
 You should be a great problem solver with an appetite to expand your skills whilst making your customers happy.
 
 
 Positive and forward thinking attitude, ability to multitask and adjust to fast changing and developing environment.
 
 
 A great team player, but also happy to work autonomously.
 
 
 Good written and verbal Arabic &amp; English communication skills are a must.
 
 
 
 Requirement
 
 
 
 
 Additional Required Skills
 
 
 
 Administration experience on Microsoft 365, VMware vSphere 7/8, Horizon View, Windows 10/11 &amp; Server OS (2016+)
 
 
 Proven experience in first and second tier IT remote and onsite support on Windows platforms (client and server) &amp; Linux platforms (client and server)
 
 
 Experience of creating and maintaining documentation and user guides
 
 
 Good troubleshooting skills for day-to-day IT and network issues, including DHCP and DNS
 
 
 Understanding of LAN &amp; WAN networks and topologies
 
 
 Basic understanding of backend storage systems (e.g. from NetApp &amp; Pure)
 
 
 
 Desirable Skills &amp; Experience
 
 
 
 Experience of Linux (RHEL &amp; Ubuntu) &amp; Mac systems
 
 
 Experience of AV &amp; Cybersecurity tools client-side support
 
 
 Experience of Veeam backup solutions
 
 
 Experience of Cisco WebEx (hardware and software)
</div>

IT Engineer

<div>
 
 
 
 Company Overview
 
 :
 
 
 
 
 
 
 Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.
 
 
 
 
 
 
 Our Vision and Values:
 
 
 
 
 
 
 We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:
 
 
 
 
 <ul>
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 Excellence
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 <li>
 Responsibility
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 <li>
 Empowerment
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 <li>
 Connectivity
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 <li>
 Courage
 </li>
 </ul>
 
 
 
 
 
 Summary:
 
 
 
 We are looking for a motivated
 
 Mid-Level IT Support Engineer
 
 to join our Enterprise Systems &ndash; Identity &amp; Messaging Team. The role will be based in Cairo, supporting local operations and contributing to global IT services. The ideal candidate will have strong hands-on experience managing
 
 Active Directory
 
 ,
 
 Domain Controllers
 
 , and
 
 Microsoft Exchange (On-Prem &amp; Online)
 
 , as well as exposure to Azure Active Directory and Microsoft 365 services.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage and support Active Directory and Domain Controllers.
 </li>
 <li>
 Manage and support Microsoft Exchange (On-Prem and Online, Hybrid)).
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 Provide operational support for
 
 Azure Active Directory / Entra ID
 
 and
 
 Microsoft 365 services
 
 (Exchange Online, Teams, Security &amp; Compliance)
 </li>
 <li>
 Support related infrastructure services including DNS, DHCP, GPOs, Certificates, and Remote Desktop Services
 </li>
 <li>
 Collaborate with distributed teams to ensure IT governance and service continuity
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 6-12 years of experience in enterprise IT environments.
 </li>
 <li>
 Strong hands-on knowledge in:
 </li>
 <li>
 Active Directory / Domain Controllers
 </li>
 <li>
 Microsoft Exchange (On-Prem, Online, Hybrid)
 </li>
 <li>
 Azure Active Directory / Entra ID
 </li>
 <li>
 Microsoft 365 services (Exchange Online, Teams, Security &amp; Compliance Center)
 </li>
 <li>
 Familiarity with DNS, DHCP, Certificate Management, MFA, and Group Policy
 </li>
 <li>
 Good troubleshooting and communication skills, able to work in a distributed team setup
 </li>
 </ul>
 
 
 
 
 
 
 Kind Note
 
 :
 
 
 
 
 
 
 
 * While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.
 
 
</div>

Mid-Level IT System Engineer

ZainTECH

<div>
 The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
 
 
 Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to customers through various channels, including phone, email, and ticketing system
 </li>
 <li>
 Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
 </li>
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 Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN
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 Utilize knowledge of subnetting to analyze and resolve network-related issues
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 Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management
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 Install, configure, and manage applications, ensuring seamless user experience
 </li>
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 Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing)
 </li>
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 Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively
 </li>
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 Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively
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 Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information
 </li>
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 Showcase excellent troubleshooting skills to identify root causes and provide timely solutions
 </li>
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 Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues
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 Apply logical and critical thinking to analyze problems and propose innovative solutions
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 Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
 </li>
 <li>
 Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications
 </li>
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 Familiarity with basic cloud computing concepts and virtualization technologies (VMware)
 </li>
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 Strong leadership, communication, and interpersonal skills
 </li>
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 Ability to work under pressure, prioritize tasks, and meet deadlines
 </li>
 </ul>
</div>

L1 Support Engineer

TaskUs

<div>
 
 Job Description
 
 
 What can you expect in an
 
 IT Support Specialist
 
 role with TaskUs:
 
 
 Think of yourself as someone who provides level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. You will be working alongside IT colleagues in Greece, the US and abroad. You will collaborate with vendors to design, implement, operate and support assigned systems.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Provide level 1 technical support to the Contact Center.
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 Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
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 Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
 </li>
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 Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
 </li>
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 Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
 </li>
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 Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
 </li>
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 Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.
 </li>
 <li>
 Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends.
 </li>
 <li>
 Coordinate vendor support of assigned hardware/software/systems/services.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Based in Egypt office
 </li>
 <li>
 Degree or diploma in Information Technology, Computer Science or equivalent
 </li>
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 Relevant work experience preferred, not essential
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 <li>
 Active Directory 2012 R2 (good to have)
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 Group Policy management (good to have)
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 <li>
 Google Apps
 </li>
 </ul>
 
 
</div>

Information Technology Specialist

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
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 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
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 Understands and uses sphere of influence extending outside of the department.
 </li>
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 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
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 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
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 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
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 Works toward becoming subject matter expert in a particular area or areas.
 </li>
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 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
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 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
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 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

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