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people operations specialist

it support operations lead

Dicetek LLC

<div>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
 </li>
 <li>
 Professional certification in IT Service Management, such as ITIL, is preferred.
 </li>
 <li>
 Additional certifications in incident management, service operations, or cybersecurity are an advantage.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.
 </li>
 <li>
 Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.
 </li>
 <li>
 Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.
 </li>
 <li>
 Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 <ul>
 <li>
 IT operations and production support management
 </li>
 <li>
 Incident management and major incident handling
 </li>
 <li>
 Root Cause Analysis and problem management
 </li>
 <li>
 Service monitoring and operational reporting
 </li>
 <li>
 Ticketing systems and SLA management
 </li>
 <li>
 Operational governance and documentation
 </li>
 <li>
 Change and release readiness support
 </li>
 <li>
 Stakeholder and vendor coordination
 </li>
 <li>
 Risk identification and escalation
 </li>
 <li>
 Operational investigation and issue analysis
 </li>
 </ul>
</div>

IT Support & Operations Lead

DICETEK LLC

<div>Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.</li><li>
Professional certification in IT Service Management, such as ITIL, is preferred.</li><li>
Additional certifications in incident management, service operations, or cybersecurity are an advantage.</li></ul>
Minimum Experience<ul><li>
Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.</li><li>
Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.</li><li>
Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.</li><li>
Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.</li></ul> 
Technical Competencies<ul><li>
IT operations and production support management</li><li>
Incident management and major incident handling</li><li>
Root Cause Analysis and problem management</li><li>
Service monitoring and operational reporting</li><li>
Ticketing systems and SLA management</li><li>
Operational governance and documentation</li><li>
Change and release readiness support</li><li>
Stakeholder and vendor coordination</li><li>
Risk identification and escalation</li><li>
Operational investigation and issue analysis</li></ul></div>

Black Sea Business Center L.L.C

Job Title: IT &amp; Marketing Executive &ndash; Real Estate &amp; Business Center Location: Black Sea Business Center, Dubai, UAE Experience Required: 2&ndash;4 years in IT, Digital Marketing, and Real Estate Marketing PlatformsJob ResponsibilitiesAs an IT &amp; Marketing Executive, you will play a key role in strengthening our digital presence, enhancing marketing performance, and supporting the technical operations of our business center. Your responsibilities will include:Digital Marketing &amp; Lead Generation<ul><li>Planning, executing, and optimizing digital marketing campaigns across Google Ads, Meta Ads (Facebook/Instagram), and email marketing platforms.</li><li>Managing lead-generation funnels, tracking performance, and optimizing conversions via CRM and analytics tools.</li><li>Implementing advanced marketing automation, remarketing strategies, and audience segmentation to maximize ROI.</li><li>Conducting competitor research, market analysis, and performance reporting.</li></ul>Website &amp; SEO Management<ul><li>Designing, developing, and maintaining company websites using WordPress, HTML/CSS, plugins, and integrations.</li><li>Ensuring SEO best practices, improving rankings, and conducting ongoing keyword and performance analysis.</li><li>Implementing tracking tools such as Google Analytics, Google Tag Manager, and conversion pixels.</li></ul>Real Estate Portal &amp; Listing Management<ul><li>Creating, updating, and optimizing listings on Bayut, Property Finder, Dubizzle, and other real estate platforms.</li><li>Ensuring accurate property descriptions, high-quality media content, and SEO-friendly formatting.</li><li>Coordinating with sales teams to ensure timely lead handling and follow-ups.</li></ul>Social Media &amp; Content Creation<ul><li>Creating engaging and visually appealing content for social media channels.</li><li>Managing posting schedules, community engagement, and brand consistency across all platforms.</li><li>Designing marketing collateral such as brochures, flyers, banners, digital ads, and presentation materials.</li></ul>IT Support &amp; System Management<ul><li>Providing basic IT support including hardware/software troubleshooting, system updates, and network coordination.</li><li>Managing integrations between CRM systems, marketing platforms, and website forms.</li><li>Ensuring smooth technical operations for the business center.</li></ul>Other Responsibilities<ul><li>Staying updated on modern marketing trends, real estate tools, and emerging technologies.</li><li>Collaborating with internal teams to enhance workflows and improve overall marketing effectiveness.</li></ul>Requirements &amp; Skills Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Marketing, Digital Media, or related fields.</li></ul>Experience<ul><li>2&ndash;4 years of proven experience in IT, digital marketing, and preferably real estate or business center environments.</li></ul>Technical &amp; Marketing Skills<ul><li>Proficiency in WordPress, basic HTML/CSS, and website maintenance.</li><li>Experience in Google Ads, Meta Ads, and SEO optimization tools.</li><li>Strong knowledge of real estate portals (Bayut, Property Finder, Dubizzle).</li><li>Strong design skills using Canva, Adobe Photoshop, Illustrator, or similar tools.</li><li>Strong understanding of social media strategies and content creation.</li><li>Ability to analyze data, multitask efficiently, and communicate clearly.</li><li>Basic IT troubleshooting and support skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Health insurance &amp; benefits as per UAE labor law</li><li>Growth-oriented, professional development opportunities</li><li>A creative, supportive, and fast-paced work environment</li></ul>Job Types: Full-time, Permanent, ContractPay: AED2,000.00 - AED6,000.00 per month

IT & Marketing Executive

Shamal LLC

<div>Overview:

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.<div> 
As Shamal Holding continues to grow, we&rsquo;re in search of a Senior Manager &ndash; Digital Projects and Services. In this role you will lead and manage the end-to-end implementation of Digital projects, ensuring solutions are technically sound, aligned to organizational objectives, and delivered within scope, budget, and timelines. The role collaborates with cross‑functional teams to translate business needs into technical execution plans and oversees full project lifecycles using agile and modern delivery methodologies.</div>
Responsibilities:
<div>
Strategic Responsibilities</div><ul><li>
Translate organizational technology goals into actionable project delivery roadmaps.</li><li>
Ensure all implemented systems and solutions align with Shamal&rsquo;s IT strategy, architecture principles, and technical standards and also industry best practices.</li><li>
Evaluate new technologies, tools, and implementation approaches that advance digital transformation.</li><li>
Collaborate with business leaders to identify opportunities for IT enablement and operational improvement.</li></ul><div>
Project Delivery &amp; Technical Management</div><ul><li>
Lead end-to-end delivery of IT projects, including planning, requirements gathering, design, development, testing, deployment, and post‑go‑live support.</li><li>
Conduct detailed solution evaluation to ensure technical feasibility, scalability, and alignment with enterprise architecture.</li><li>
Prepare project charters, schedules, budgets, and resource plans; monitor progress to ensure on-time delivery.</li><li>
Drive agile delivery, facilitating sprint planning, backlog refinement, release planning, and retrospectives.</li><li>
Coordinate with IT architecture, security, infrastructure, and operations teams to ensure integrated technical delivery.</li><li>
Identify and mitigate project risks, issues, and dependencies, ensuring strong governance.</li><li>
Oversee vendor and contractor activities, ensuring compliance with technical requirements and contractual obligations.</li></ul><div>
IT Operations and Governance</div><ul><li>
Support demand management activities, ensuring project requests align with strategic priorities.</li><li>
Ensure IT implementations comply with applicable standards, including cyber security, regulatory requirements (DESC, TDRA, NESA, GDPR), and internal policies.</li><li>
Maintain project documentation, ensuring traceability and audit readiness.</li><li>
Contribute to governance forums, presenting project updates, risks, and recommendations.</li><li>
Ensure the provision of L1, L2, and L3 support for all applications and it&rsquo;s infrastructure.</li></ul><div>
Data Management</div><ul><li>
Support demand management activities, ensuring project requests align with strategic priorities.</li><li>
Ensure IT implementations comply with applicable standards, including cyber security, regulatory requirements (DESC, TDRA, NESA, GDPR), and internal policies.</li><li>
Maintain project documentation, ensuring traceability and audit readiness.</li><li>
Contribute to governance forums, presenting project updates, risks, and recommendations.</li><li>
Ensure the provision of L1, L2, and L3 support for all applications and it&rsquo;s infrastructure.</li></ul><div>
People Management Responsibilities</div><ul><li>
Set clear expectations to the team, inspire, and motivate project team, and lead by example. Provide guidance, coaching, and mentorship to team members to help them achieve their performance goals.</li></ul>
Qualifications:
<ul><li>Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Digital Transformation, or a related field.</li><li>
An MBA or an equivalent advanced degree in business is highly desirable.</li><li>
Professional certifications desirable: PMP, PRINCE2, Agile/Scrum Master, ITIL, or equivalent.</li><li>
Minimum 10 years of relevant IT project delivery experience, including at least 3 years in a project / technical leadership role.</li><li>
Experience managing enterprise IT implementations in complex environments.</li><li>
Experience working with cross-functional teams and external vendors.</li><li>
Strong expertise in IT project management and agile delivery.</li><li>
Ability to translate business needs into technical specifications and solution designs.</li><li>
Excellent understanding of enterprise IT architecture, system integration, and security principles.</li><li>
Experience managing SaaS, on-prem, or hybrid technology implementations.</li><li>
Strong stakeholder communication skills, bridging technical and non-technical audiences.</li><li>
Strong vendor management, contract management, and negotiation skills.</li><li>
Ability to lead problem-solving, prioritize effectively, and make informed decisions.</li><li>
High competency in documentation, reporting, and governance processes.</li></ul><div></div> 
For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/ 
Note:
<div>Due to a high influx of profiles, only shortlisted candidates will be contacted.</div></div>

Senior Manager - Digital Projects & Services

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
The Service Delivery Manager (SDM) is responsible for ensuring high-quality IT managed services delivery to clients while maintaining SLAs, improving operational efficiency, and driving customer satisfaction. This role involves managing a team of service professionals, optimizing IT service operations, and fostering strong client relationships to ensure the smooth execution of IT managed services, including cloud, network, security, and application support.
1. Service Delivery Management &amp; Operations:<ul><li>
Oversee end-to-end IT managed services delivery, ensuring compliance with SLAs and KPIs.</li><li>
Lead service teams in managing incidents, requests, problem resolution, and change management.</li><li>
Continuously optimize IT operations by implementing ITIL best practices and automation.</li><li>
Maintain high availability of critical IT infrastructure, applications, and cloud environments.</li><li>
Ensure proactive monitoring, reporting, and service reviews to minimize downtime.</li></ul>
2. Client &amp; Stakeholder Management:<ul><li>
Act as the primary point of contact for clients, ensuring expectations are met or exceeded.</li><li>
Conduct regular client meetings, QBRs (Quarterly Business Reviews), and service improvement discussions.</li><li>
Address escalations, resolve service-related issues, and manage crisis situations effectively.</li><li>
Work closely with internal teams (network, security, cloud, DevOps) to deliver seamless service.</li></ul>
3. ITIL &amp; Service Management Excellence:<ul><li>
Implement and enforce ITIL best practices for service delivery, incident, problem, and change management.</li><li>
Develop and maintain service catalogs, SLAs, and operational procedures.</li><li>
Drive service improvement initiatives using ITSM platforms like ServiceNow, BMC Remedy, or Manage Engine</li></ul>
4. Financial &amp; Performance Management:<ul><li>
Manage service budgets, cost optimization, and resource allocation.</li><li>
Drive service revenue growth and profitability by identifying upsell opportunities.</li><li>
Track key performance indicators (KPIs) and service efficiency metrics.</li></ul>
5. People &amp; Vendor Management:<ul><li>
Lead and mentor a team of service desk engineers, technical support staff, and service managers.</li><li>
Conduct performance reviews, training programs, and succession planning.</li><li>
Manage third-party vendors and service providers to ensure contractual adherence.</li></ul>
6. Security, Compliance &amp; Risk Management:<ul><li>
Ensure IT services comply with industry regulations (ISO 27001, GDPR, NIST).</li><li>
Enforce security best practices, incident response, and data protection policies.</li><li>
Mitigate risks by conducting regular service audits and assessments.</li></ul> 

Qualifications 
Education:<ul><li>
Minimum: Bachelor&rsquo;s degree in Computer Science or a related field.</li><li>
Desired: Certifications such as ITIL v4, PMP, or PRINCE2.</li></ul>
Experience:<ul><li>
Minimum of 5+ years of experience in service delivery or related roles.</li></ul>
Skills &amp; Abilities:<ul><li>
Strong understanding of the ITIL framework (certification is a plus).</li><li>
Proven experience managing service contracts and SLAs.</li><li>
Excellent communication, client-facing, and stakeholder management skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.</li></ul> 

Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Service Delivery Manager - Emirati Talent

KONE

<div>The Head of Service Repairs and Material Handling is a senior leadership role within the frontline organization, responsible for enabling consistent, efficient, and customer‑focused service repairs. This position oversees repair offering and commercialization, repair tendering, repair pricing, materials and spare parts support, inspection report analysis, and repair coordination teams, while ensuring strong collaboration with service sales, service operations, customer service, regional leadership, and other commercial stakeholders. The role reports to the Service Director, Middle East, Africa, and T&uuml;rkiye .
Key responsibilities for this position:
<ul><li>Lead the centralized Service Repairs team, covering repair offering and commercialization, repair pricing, repair tendering, material and spare parts support, inspection report analysis, and repair coordination
</li><li>Lead end-to-end material (spare parts) handling processes and ways of working on the frontline level in alignment with Global Spares Supply, ensuring the availability, pricing, and flow of spare parts are working smoothly for Service operations
</li><li>Define and execute the service repairs strategy in alignment with regional and global objectives
</li><li>Represent service repairs in strategic planning and decision‑making forums
</li><li>Support customer discussions when required, particularly for complex repairs, tender clarifications, or material feasibility‑related topics
</li><li>Partner with regional directors and peer leaders (e.g., Service Sales, Service Operations, Customer Service) to ensure coordinated efforts that drive profitability, productivity, and customer satisfaction
</li><li>Develop and maintain repair offering and pricing, ensuring alignment with global frameworks and local market needs. Collaborate effectively with relevant global and cross‑BL stakeholders
</li><li>Ensure compliance with commercial, technical, and offering governance policies, pricing guidelines, inspection report requirements, repair processes, and data quality standards
</li><li>Act as a key enabler for the centralized repairs tendering teams by ensuring they have the guidance, tools, and resources needed to succeed
</li><li>Advance data‑driven decision‑making through accurate reporting and performance analytics
</li><li>Support target setting and KPI follow‑up related to repair volumes, customer outcomes, and commercial performance. Lead FL repairs efficiency management and tracking, and ensure incentives are clear according to the annual process
</li><li>Lead, coach, and develop managers and team leaders to build a high‑performing, customer‑centric organization. Foster a culture of collaboration, accountability, and continuous improvement
</li><li>Lead cross‑functional projects and improvement initiatives across processes, IT tools, and performance management to strengthen repair efficiency and ways of working.
</li></ul><div></div><div>Experience:
</div><div><ul><li>Bachelor&rsquo;s degree in a related field. Master&rsquo;s degree (MBA or equivalent) preferred
</li><li>Proven track record of leading teams in commercial management and service operations in a global organization
</li><li>Proven experience managing P&amp;L or financial performance
</li><li>Strong proficiency in English and the local language
</li></ul><div></div><div>Competencies:
</div><ul><li>Ability to understand technical scopes, market needs, commercial drivers, and the financial impact of repair decisions
</li><li>Able to work effectively with cross‑functional teams such as service operations, service sales, customer service, and regional leadership
</li><li>Skilled at coaching managers, supporting team development, and fostering a high‑performance, customer‑focused culture
</li><li>Strong transformational leadership capabilities, with the ability to drive change and strengthen common ways of working across repair teams.
</li></ul></div>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Head of Service Repairs and Material Handling

DP World

<div>Job Purpose:
To establish, maintain, and continuously improve the integrity, quality, and governance of master data across the global freight forwarding organization. This role serves as the central authority for Master Data Management processes, tools, and standards, ensuring accurate, consistent, and accessible data that enables operational excellence, regulatory compliance, and strategic decision-making across all regions and business functions.
Key Accountabilities:
MDM Governance &amp; Strategy
Framework Development: Design, implement, and maintain a comprehensive MDM governance framework that defines data ownership, accountability, policies, standards, and procedures across the freight forwarding operations
Policy Management: Establish and enforce global MDM policies, data quality standards, and data stewardship principles to ensure consistency across all regions
Stakeholder Governance: Lead MDM data stewardship council and working groups with cross-functional stakeholders including Operations, IT, Commercial, Finance, and Compliance teams
Compliance Oversight: Ensure MDM practices align with regulatory requirements including data privacy regulations (GDPR, etc.), customs regulations, and industry standards
Change Management: Drive adoption of MDM processes through effective change management, communication strategies, and stakeholder engagement
Process Design &amp; Implementation
Process Documentation: Define and document standardised global MDM processes for data creation, validation, maintenance, deactivation, and archival across all master data domains (customers, vendors, products, locations, tariffs, etc.)
Workflow Design: Design and implement efficient workflows for data requests, approvals, and updates that balance data quality with operational speed
Best Practices: Establish MDM best practices and standard operating procedures (SOPs) aligned with industry standards and organizational objectives
Process Optimization: Continuously review and optimize MDM processes to improve efficiency, reduce errors, and enhance user experience
Integration Management: Coordinate MDM processes with upstream and downstream systems to ensure seamless data flow across the technology ecosystem
Data Quality Management
Quality Framework: Develop and implement data quality frameworks including quality metrics, KPIs, and monitoring dashboards
Quality Routines: Establish regular data quality routines including data profiling, cleansing, validation, enrichment, and reconciliation activities
Issue Resolution: Identify, investigate, and resolve data quality issues; implement corrective and preventive actions
Data Standards: Define and maintain data standards, naming conventions, taxonomies, and reference data across all master data domains
Monitoring &amp; Reporting: Create and maintain data quality scorecards and reports for management, highlighting trends, issues, and improvement opportunities
Technology &amp; Automation
Tool Management: Oversee the implementation, configuration, and optimization of MDM tools and platforms used across the organization
Third-Party Collaboration: Partner with external vendors and technology providers to enhance MDM capabilities, integrate new data sources, and implement automation solutions
Automation Initiatives: Identify and drive automation opportunities to reduce manual data entry, improve data accuracy, and accelerate data processing
System Integration: Work with IT teams to ensure MDM systems integrate effectively with operational systems (CR3, CRM, NPM, Customer Platform, Quote Tool, Oracle Fusion, etc.)
Innovation: Stay current with emerging MDM technologies, AI/ML capabilities for data management, and industry innovations; recommend and implement relevant solutions
Training &amp; Support
Training Programs: Develop and deliver MDM training programs for data stewards, regional teams, and end users to build data management capabilities
User Support: Provide guidance and support to regional and functional teams on MDM processes, tools, and data quality issues
Documentation: Create and maintain comprehensive user guides, training materials, and knowledge repositories for MDM processes and systems
Community Building: Foster a community of data stewards and champions across regions to promote data quality culture and share best practices
Regional &amp; Cross-Functional Collaboration
Regional Coordination: Work closely with regional operations teams to understand local requirements while maintaining global standards
Cross-Functional Alignment: Collaborate with Commercial, Finance, Operations, and other business functions to ensure MDM supports business objectives
IT Partnership: Partner with Global IT teams on system implementations, upgrades, and integrations affecting master data
Business Analysis: Gather and analyze business requirements for MDM enhancements from various stakeholders globally
Performance &amp; Continuous Improvement
Metrics &amp; KPIs: Define, track, and report on MDM performance metrics including data quality scores, process efficiency, user satisfaction, and business impact
Audit &amp; Assessment: Conduct regular audits of master data quality, process compliance, and system usage across regions
Improvement Initiatives: Lead continuous improvement projects to enhance data quality, streamline processes, and increase automation
Benchmarking: Monitor industry best practices and benchmark organizational MDM maturity against industry standards
Collaboration
Cross-Functional Collaboration: Work with global, regional, and cross-functional teams to ensure consistent processes and standards.
Stakeholder Engagement: Engage with stakeholders to gather input and feedback for system and training enhancements.
Qualifications, Skills and Experience:
Required
Bachelor's degree in Information Systems, Data Management, Business Administration, Supply Chain Management, or related field
Minimum 5-7 years of experience in Master Data Management, Data Governance, or Data Quality Management
Experience in freight forwarding, logistics, or supply chain operations
Proven track record of implementing and managing MDM processes and tools at enterprise scale
Strong understanding of data governance frameworks and data quality methodologies
Experience working with MDM platforms and data management technologies
Knowledge of freight forwarding operations, terminology, and data structures (customers, shipments, tariffs, locations, etc.)
Demonstrated project management skills with ability to lead cross-functional initiatives
Experience collaborating with third-party vendors and technology providers
Preferred
Master's degree in relevant field
Professional certifications in Data Management (CDMP, DGSP) or related areas
Experience with specific MDM tools (e.g., Informatica, Semarchy, Microsoft MDS, Profisee)
Knowledge of data privacy regulations (GDPR, CCPA) and compliance requirements
Experience with data analytics, visualization tools, and reporting platforms
Familiarity with Agile/Scrum methodologies
International or multi-regional experience in global organizations</div>

Global Manager - MDM Systems & Process

Explore 3010+ It support operations lead in Dubai this March. Find roles across top companies and apply now to boost your career.

3010 it support operations lead jobs In Dubai

IT Support & Operations Lead

IT Support & Operations Lead

IT & Marketing Executive

Senior Manager - Digital Projects & Services

Service Delivery Manager - Emirati Talent

Head of Service Repairs and Material Handling

Global Manager - MDM Systems & Process