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it support security specialist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/31/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>Minimum of 4&ndash;6 years of experience in an IT support role
</div></div><div><p>Industry</p>
<div>IT Services
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>MAIN TASKS:</b><br>
</div><ul><li>
Provide comprehensive technical support for hardware, software, &amp; communication tools to all office &amp; field staff.<br>
</li><li>
Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions.<br>
</li><li>
Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats<br>
</li><li>
Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption.<br>
</li><li>
Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment.<br>
</li><li>
Assist in the implementation and enforcement of corporate IT security policies and procedures.<br>
</li><li>
Conduct regular vulnerability scans and coordinate the patching of workstations and office software.<br>
</li><li>
Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals.<br>
</li><li>
Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering.<br>
</li><li>
Support the Systems &amp; Cloud Administrator in maintaining office-based backup solutions and recovery tests.<br>
</li><li>
Document all support requests and technical resolutions within the company&rsquo;s ticketing system.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div><br>
</div><div><b>
QUALIFICATIONS:</b><br>
</div><ul><li>
 Proven ability to troubleshoot Windows environments and Microsoft 365 applications.<br>
</li><li>
Hands-on experience with firewall management and VPN configuration for secure remote access.<br>
</li><li>
Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP.<br>
</li><li>
Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT.<br>
</li><li>
Ability to communicate technical concepts clearly to non-technical staff.<br>
</li><li>
Experience using ticketing systems and remote monitoring (RMM) tools.<br>
</li><li>
Strong analytical mindset with a focus on proactive problem-solving.<br>
</li><li>
Must be Oman resident<br>
</li></ul><div><b>
EDUCATIONAL:</b><br>
</div><ul><li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a closely related field.<br>
</li></ul><div><b>
EXPERIENCE:</b><br>
</div><ul><li><b>
 </b>Minimum of 4&ndash;6 years of experience in an IT support role, with at least 1&ndash;2 years specifically focused on or involving junior-level cybersecurity responsibilities.<br>
</li></ul><div>
Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage.<br>
</div><div>
Job Purpose The IT Support &amp; Security Specialist serves as the primary guardian of the company&rsquo;s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.</div></div></div><div></div>

IT Support & Security Specialist

Noventiq WLL

<p>We are looking for a skilled Senior IT Support Specialist to manage and support IT infrastructure and end-user environments. This position will be deputed to a customer site, and the candidate will be responsible for providing high-quality on-site IT support while ensuring smooth and secure IT operations.</p><p><b>Key Responsibilities</b></p><ul><li>Administer and support Windows 10/11 desktops and macOS devices</li><li>Manage Windows Server 2012+ environments and Active Directory</li><li>Provide Tier 2/3 end-user support across desktop, mobile, and cloud platforms</li><li>Manage Microsoft Intune and Entra ID (Azure AD)</li><li>Deploy and support VMware and/or Hyper-V virtualization platforms</li><li>Configure and monitor Microsoft 365 security features (DLP, data classification, compliance)</li><li>Support onboarding and offboarding with proper access and security controls</li><li>Troubleshoot hardware, software, and network issues efficiently</li></ul><p><b>Required Skills</b></p><ul><li>Strong hands-on experience in Windows and macOS environments</li><li>Experience with Windows Server and Active Directory</li><li>Experience with VMware or Hyper-V virtualization</li><li>Knowledge of Microsoft Intune, Entra ID, and Microsoft 365 security</li><li>Strong troubleshooting and communication skills</li></ul><p><b>Additional Requirement</b><br/>Candidate should be willing to work from the customer location and support activities after office hours, weekends, and public holidays when required.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior IT Support Specialist

SmurfOwl Technologies LLC

<p><b>What is an IT Support Specialist?</b></p><p>An IT Support Specialist (also known as a Help Desk Technician, Desktop Support Technician, or IT Support Analyst) is the primary point of contact between an organization&rsquo;s employees (or clients) and the technology infrastructure. They are the &quot;fixers&quot; who ensure that hardware, software, and network systems function correctly, allowing the business to operate without technical interruption.</p><p><b>Key Responsibilities</b></p><p>The role is a mix of technical troubleshooting and customer service. Responsibilities typically include:</p><p><b>1. Hardware Support</b></p><ul><li>Installing, configuring, and upgrading desktops, laptops, printers, monitors, and peripherals.</li><li>Performing hardware repairs and replacing faulty components (RAM, hard drives, etc.).</li><li>Managing inventory of hardware assets.</li></ul><p><b>2. Software Support</b></p><ul><li>Installing, updating, and patching operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Troubleshooting software crashes, login issues, and configuration errors.</li><li>Managing user accounts and permissions in Active Directory or cloud directories (Azure AD/Entra ID).</li></ul><p><b>3. Network Support</b></p><ul><li>Troubleshooting basic connectivity issues (Wi-Fi, VPN, Ethernet).</li><li>Configuring and supporting mobile devices (smartphones, tablets) for email and corporate access.</li><li>Assisting with network printer setup and configuration.</li></ul><p><b>4. User Support &amp; Ticketing</b></p><ul><li>Serving as the first point of contact for technical issues via phone, email, Slack, or a ticketing system (like Jira, ServiceNow, or Zendesk).</li><li>Logging all issues, documenting steps taken, and escalating complex issues to Tier 2/3 teams (Network Engineers, Sysadmins) when necessary.</li><li>Creating documentation and &quot;how-to&quot; guides for end-users to reduce recurring tickets.</li></ul><p><b>5. Onboarding &amp; Offboarding</b></p><ul><li>Setting up new employee accounts, hardware, and access badges.</li><li>Deactivating accounts and retrieving equipment when employees leave.</li></ul><p><b>Required Skills</b></p><p><b>Technical Skills:</b></p><ul><li><b>Operating Systems:</b> Deep familiarity with Windows 10/11; often macOS and Linux basics.</li><li><b>Active Directory:</b> Creating users, resetting passwords, managing groups.</li><li><b>Microsoft 365/Google Workspace:</b> Administering email accounts, SharePoint/Drive access, and Teams/Zoom configurations.</li><li><b>Networking Basics:</b> Understanding of DNS, DHCP, TCP/IP, and basic routing/switching concepts.</li><li><b>Ticketing Systems:</b> Experience with ITSM tools like ServiceNow, Jira Service Management, or Zendesk.</li><li><b>Imaging:</b> Ability to deploy OS images to new machines using tools like SCCM, Jamf, or MDT.</li></ul><p><b>Soft Skills:</b></p><ul><li><b>Customer Service:</b> This is often more important than technical depth. The ability to remain patient and helpful when a user is frustrated is critical.</li><li><b>Communication:</b> Explaining complex technical solutions to non-technical people without using jargon.</li><li><b>Problem-Solving:</b> Diagnosing issues logically; knowing <i>what</i> to search for when you don&rsquo;t know the answer.</li><li><b>Time Management:</b> Balancing walk-up requests, remote tickets, and project work simultaneously.</li></ul><p><b>Common Job Titles &amp; Career Progression</b></p><p><b>Entry Level:</b></p><ul><li>IT Support Specialist</li><li>Help Desk Technician</li><li>Desktop Support Analyst</li></ul><p><b>Mid-Level:</b></p><ul><li>IT Support Specialist II / III</li><li>Systems Administrator (if focusing on servers/back-end)</li><li>Network Administrator (if focusing on infrastructure)</li></ul><p><b>Senior/Advanced:</b></p><ul><li>IT Manager (moving into leadership)</li><li>IT Operations Manager</li><li>Cloud Support Specialist (specializing in AWS or Azure)</li><li>Cybersecurity Analyst (often a natural transition for support specialists who focus on access control and security best practices)</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: RO7,300.000 - RO11,000.000 per year</p><p>Expected hours: 40.0 per week</p><p>Work Location: In person</p>

IT Support Specialist

National Energy Center

<div>
 <br/>
 <br/>
 <p>
  <span>
   The Network &amp; Infrastructure Specialist is responsible for the design, implementation, and maintenance of NEC&rsquo;s core IT infrastructure across the Head Office, ECTRON, and branch locations. This includes managing network connectivity, cybersecurity, servers, and related systems to ensure secure, stable, and high-performance IT operations across the organization.
   <br/>
  </span>
 </p>
 <u>
  Key Responsibilities:
 </u>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   &nbsp;Administer, configure, and maintain FortiGate firewalls, VPNs, VLANs, routing policies, and network infrastructure.
  </li>
  <li>
   &nbsp;Manage NEC&rsquo;s core infrastructure including network switches, wireless systems, servers, storage, and backup devices.
  </li>
  <li>
   &nbsp;Implement, monitor, and maintain network and security configurations to safeguard NEC&rsquo;s systems and data.
  </li>
  <li>
   &nbsp;Conduct regular infrastructure health checks, security assessments, and performance optimization.
  </li>
  <li>
   &nbsp;Troubleshoot and resolve issues related to connectivity, hardware, or system performance, coordinating with ISPs and vendors when necessary.
  </li>
  <li>
   Support connectivity and infrastructure integration with Oman Data Park (ODP) and other external environments.
  </li>
  <li>
   Maintain comprehensive network and infrastructure documentation including topology diagrams, IP addressing, and configuration records.
  </li>
  <li>
   &nbsp;Collaborate with IT, ERP, and operations teams on new projects, upgrades, and infrastructure expansions.
  </li>
  <li>
   &nbsp;Ensure adherence to NEC&rsquo;s IT policies, security standards, and data backup procedures.
  </li>
  <li>
   &nbsp;&nbsp;Participate in planning and execution of disaster recovery and business continuity measures.
  </li>
  <li>
   Provide technical guidance and escalation support to IT helpdesk and support personnel.
  </li>
  <li>
   Contribute to infrastructure design improvements and capacity planning to meet organizational growth.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <u>
  Skills:
 </u>
 <p>
  &bull;&nbsp;Comprehensive knowledge of network and server administration, routing and switching, firewalls, virtualization, and backup systems.
 </p>
 <p>
  &bull;&nbsp;Strong analytical and troubleshooting skills, attention to detail, and the ability to manage multiple infrastructure environments efficiently.
 </p>
 <p>
  &nbsp;
  <span>
   &bull;&nbsp;
  </span>
  Effective communication and coordination with cross-functional and vendor teams.
 </p>
 <p>
  <br/>
 </p>
 <u>
  Experience/Qualifications Needed:
 </u>
 <p>
  <br/>
 </p>
 <p>
  &bull;&nbsp;Bachelor&rsquo;s degree in information technology, Computer Engineering, or a related field.
 </p>
 <p>
  &bull;Relevant certifications such as Fortinet NSE, CCNA, CompTIA Security+, VMware, or Microsoft Infrastructure are preferred.
 </p>
 <p>
  &bull;Minimum 3&ndash;5 years of hands-on experience managing enterprise network, server, and security infrastructure including FortiGate firewalls, VPNs, VLANs, routing, and virtualization systems.
 </p>
 <p>
  <br/>
 </p>
</div>


Help Desk Associate

Prosupport Services Company Limited

<div>
 <p>
  The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 </p>
 <br/>
 Tasks
 <br/>
 <ul>
  <br/>
  <li>
   Provide technical support to users on hardware, software, network, and application issues.
  </li>
  <br/>
  <li>
   Respond to IT support requests and resolve issues in a timely and professional manner.
  </li>
  <br/>
  <li>
   Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
  </li>
  <br/>
  <li>
   Set up user accounts, email access, and system permissions.
  </li>
  <br/>
  <li>
   Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
  </li>
  <br/>
  <li>
   Perform routine system checks, updates, and backups.
  </li>
  <br/>
  <li>
   Assist in managing antivirus, security patches, and access controls.
  </li>
  <br/>
  <li>
   Support troubleshooting of network, email, and connectivity issues.
  </li>
  <br/>
  <li>
   Maintain an inventory of IT equipment and software licenses.
  </li>
  <br/>
  <li>
   Document IT procedures, system configurations, and troubleshooting guides.
  </li>
  <br/>
  <li>
   Ensure proper handling, storage, and maintenance of IT assets.
  </li>
  <br/>
  <li>
   Support implementation of IT security policies and best practices.
  </li>
  <br/>
  <li>
   Ensure compliance with company IT policies and data protection requirements.
  </li>
  <br/>
  <li>
   Assist with audits and system reviews where required.
  </li>
  <br/>
  <li>
   Work closely with vendors and service providers for repairs and upgrades.
  </li>
  <br/>
  <li>
   Support system upgrades, new software rollouts, and IT projects.
  </li>
  <br/>
  <li>
   Provide basic user training on IT systems and applications.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  </li>
  <br/>
  <li>
   Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
  </li>
  <br/>
  <li>
   Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
  </li>
  <br/>
  <li>
   Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
  </li>
  <br/>
  <li>
   Strong troubleshooting and problem-solving skills.
  </li>
  <br/>
  <li>
   Good knowledge of computer hardware, software, and networks.
  </li>
  <br/>
  <li>
   Ability to communicate technical issues clearly to non-technical users.
  </li>
  <br/>
  <li>
   Good time management and ability to handle multiple tasks.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 </p>
</div>


IT SUPPORT OFFICER

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/30/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>8&ndash;10 years of experience in the ICT/IT field
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>Strategic &amp; Operational Leadership</b><br>
<br>
</div><div></div><br>
<div>Lead IT transformation initiatives and system upgrades.<br>
</div><div>
Manage the ICT budget to ensure cost-effectiveness in licensing, hardware procurement, and telecommunications contracts.<br>
</div><div>
Act as the primary point of contact for external vendors and service providers.<br>
</div><div>
Oversee the IT support function and ensure timely issue resolution.<br>
</div><div>
Supervise and mentor ICT technical specialists, ensuring clear KPIs and continuous professional development.</div><div></div><div><b><br>
Cybersecurity &amp; Risk Management</b></div><div></div><div><br>
Develop and implement the organization&rsquo;s cybersecurity strategy.<br>
</div><div>
Work with Security Specialists to maintain a robust cybersecurity posture (ISO 27001 or similar).<br>
</div><div>
Establish and enforce information security policies and standards.<br>
</div><div>
Maintain data privacy and protection protocols.<br>
</div><div>
Report cybersecurity risks and mitigation plans to senior management.<br>
</div><div>
Provide periodic reporting on IT performance, system health, and security posture.</div><div></div><div><b><br>
Business Continuity &amp; Infrastructure Management</b></div><div></div><div><br>
Ensure disaster recovery, business continuity, and data protection measures are in place and regularly tested.<br>
</div><div>
Manage ERP, HR systems, Microsoft 365, and all enterprise platforms, including licensing, access, and support.<br>
</div><div>
Oversee the System &amp; Cloud Administrators to ensure hybrid infrastructure is optimized, secure, and backed up.</div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Qualifications:</b></div><div></div><div><br>
Strong knowledge of Microsoft 365, Azure/AWS, VoIP, and SD‑WAN<br>
</div><div>
Experience in cybersecurity frameworks and risk management<br>
</div><div>
Skilled in ERP and enterprise systems management<br>
</div><div>
Strong understanding of IT infrastructure and network architecture<br>
</div><div>
Excellent leadership and communication skills<br>
</div><div>
Strong reporting and documentation capabilities<br>
</div><div>
Certifications preferred: PMP/Prince2, ITIL Foundation, or CISSP<br>
</div><div>
Must be Oman resident</div><div></div><div><b><br>
Educational Requirements:</b></div><div></div><div><br>
Bachelor&rsquo;s degree in IT, Computer Science, Cybersecurity, or a related field</div><div></div><div><b><br>
Experience Requirements:</b></div><div></div><div><br>
8&ndash;10 years of experience in the ICT/IT field<br>
</div><div>
Experience in managing IT operations, security, cloud, and infrastructure environments is preferred</div></div>

IT & Cyber Security Manager

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