it team leader

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

ElDiheby Import, Export & Trading Agencies (LLC)

<div>
 
 
 Head of Sales -
 
 
 Eldiheby
 
 
 
 A rare opportunity to take full ownership of a company&rsquo;s entire commercial function.
 
 
 
 
 
 Reporting directly to the CEO, the Head of Sales will lead Eldiheby&rsquo;s sales organization, define commercial strategy, and drive the next phase of growth across all business segments.
 
 
 
 
 
 We are looking for a senior sales leader who can build structure, develop people, and translate strategy into consistent revenue performance, shaping how Eldiheby grows in the years ahead.
 
 
 
 
 
 ElDiheby Import, Export &amp; Trading Agencies (LLC) is an Egyptian engineering solutions company specializing in water, pumping, and industrial applications. We work with leading global partners such as Grundfos and ABB Motion, delivering reliable solutions across infrastructure, construction, agriculture, and industrial sectors.
 
 
 
 
 
 
 Role Description
 
 
 
 The Head of Sales will lead Eldiheby&rsquo;s complete sales organization, reporting directly to the CEO and taking ownership of the company&rsquo;s commercial growth strategy.
 
 
 
 
 
 This role is responsible for developing and executing sales strategies, building a high-performing sales organization, expanding market opportunities, and driving sustainable revenue growth across all business segments.
 
 
 
 
 
 The ideal candidate is a strategic sales leader who can combine market understanding with strong execution, creating structure, improving performance, developing people, and strengthening Eldiheby&rsquo;s position in the market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and drive Eldiheby&rsquo;s overall sales strategy and revenue growth objectives
 </li>
 <li>
 Lead, coach, and develop the sales team to achieve ambitious business targets
 </li>
 <li>
 Establish effective sales processes, KPIs, forecasting, and performance management systems
 </li>
 <li>
 Build and strengthen relationships with key customers, consultants, contractors, and strategic partners
 </li>
 <li>
 Identify new market opportunities and develop growth initiatives
 </li>
 <li>
 Manage strategic accounts and major business opportunities
 </li>
 <li>
 Analyze market trends, customer needs, and sales performance to guide decision-making
 </li>
 <li>
 Collaborate with management, operations, and supplier partners to ensure alignment and customer satisfaction
 </li>
 <li>
 Represent Eldiheby in key industry events, exhibitions, and customer engagements
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10+ years of experience in B2B sales, with significant experience in leadership roles
 </li>
 <li>
 Proven track record of building sales teams and achieving revenue growth
 </li>
 <li>
 Experience in industrial products, engineering solutions, water, infrastructure, or related sectors preferred
 </li>
 <li>
 Strong understanding of project-based sales and long-term customer relationship management
 </li>
 <li>
 Excellent leadership, negotiation, and communication skills
 </li>
 <li>
 Ability to create structure, processes, and accountability within a sales organization
 </li>
 <li>
 Bachelor&rsquo;s degree in engineering, or a related field; an advanced degree or MBA is an advantage
 </li>
 <li>
 Strong English and Arabic communication skills
 </li>
 <li>
 Experience with CRM systems, sales analytics, and reporting tools
 </li>
 </ul>
 
 
 
 
 
 Why Join ElDiheby
 
 
 <ul>
 <li>
 Direct leadership role reporting to the CEO
 </li>
 <li>
 Opportunity to shape and build the company&rsquo;s sales organization
 </li>
 <li>
 Ownership of commercial growth and strategic direction
 </li>
 <li>
 Work with leading international technology partners
 </li>
 <li>
 Opportunity to create measurable impact in a growing organization
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 
 We offer a competitive executive-level compensation package designed to attract a high-impact sales leader.
 
 
 
 
 <ul>
 <li>
 Competitive base salary aligned with senior leadership responsibilities
 </li>
 <li>
 Performance-based bonus structure linked directly to revenue and growth targets
 </li>
 <li>
 Significant upside potential for high performers
 </li>
 <li>
 Executive-level authority with direct reporting to the CEO
 </li>
 <li>
 Long-term growth opportunity within a scaling organization
 </li>
 </ul>
 
 
 
 
 
 Employment Details
 
 
 
 Location: Cairo, Egypt (on-site)
 
 
 Employment Type: Full-time
 
 
 Seniority Level: Director / Executive
 
</div>

Head of Sales

Yassir

<div>
 
 Yassir
 
 is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
 
 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
 
 . It is backed (:
 
 $200M in funding
 
 ) by VCs from Silicon Valley, Europe and other parts of the world.
 
 
 We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
 
 
 Helping usher the continent into a digital economy era. We&rsquo;re not just about serving people - we&rsquo;re about creating a marketplace to bring people what they need while infusing social values.
 
 
 Yassir is seeking a highly skilled and motivated Senior Data Scientist, to join our Artificial Intelligence (AI) team and contribute to some of our key projects, such as Dynamic Pricing and Trip Dispatching. As a Data Scientist, you will play a crucial role in analyzing and modelling data to optimize our Machine Learning (ML) systems. Your expertise in both predictive modelling and software development will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir&rsquo;s most critical problems.
 
 
 
 About The Team
 
 
 
 The AI team is part of Yassir&rsquo;s central Data &amp; AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to build state-of-the-art Data and ML infrastructure and solutions, and ultimately a Data Culture supported by responsible and democratized data access, data-driven decision making and automation. We push the envelope of what&rsquo;s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Become an expert point of contact and thought leader on your scope by mastering the details and principles pertaining to it.
 </li>
 <li>
 Some key areas we have to focus include: optimizing our Pricing capabilities, such as Dynamic / Surge Pricing, Discounts / Commissioning Optimization and Personalized Pricing, optimizing our Dispatching capabilities, optimizing our Fraud Detection / Revenue Leakage Prevention capabilities, optimizing our Recommendations / Personalization capabilities, amongst others.
 </li>
 <li>
 Identify and propose ML opportunities related to your scope and beyond
 </li>
 <li>
 Support with requirements definition and prioritization of ML projects
 </li>
 <li>
 Collaborate with cross-functional Engineering and Product teams
 </li>
 <li>
 Champion Data Quality as a critical input component to all ML solutions and Analytics
 </li>
 <li>
 Conduct Exploratory Data Analysis and subsequent Feature Selection / Engineering
 </li>
 <li>
 Utilize Statistical and ML techniques, as appropriate, for model training
 </li>
 <li>
 Validate and tune ML models
 </li>
 <li>
 Visualize analysis / modelling results focusing on meaningful, actionable metrics and insights
 </li>
 <li>
 Deploy and test ML applications using our MLOps infrastructureMonitor ML models on their technical performance, business impact and underlying data / concept drift
 </li>
 <li>
 Explain technical solutions in a business-friendly manner, supporting Product teams in their communications and reporting
 </li>
 <li>
 Maintain and improve technical documentation of delivered solutions
 </li>
 <li>
 Support the Data &amp; AI domain in developing its technical capabilities, improving its ways of working and collaboration with other dependent teams
 </li>
 <li>
 Champion Data Culture, proactively share knowledge across teams, and participate and drive team building activities
 
 
 
 </li>
 </ul>
 
 Key Requirements - Essential
 
 
 
 <ul>
 <li>
 Solid Mathematical / Statistical / Machine Learning as well as Software Development technical skills - supported by a Masters degree or above in a relevant quantitative field such as Mathematics, Statistics, Data Science, Machine Learning, Operational Research, Computer Science, Software Engineering, Physics
 </li>
 <li>
 Comfortable in efficient, production quality Python and SQL coding at a professional setting with at least 2 years of industry experience (more years of experience would be required for more Senior roles)
 </li>
 <li>
 Comfortable with key software engineering concepts, such as code / memory profiling, code optimization, scalability, code / QA testing, cost optimization and associated best practices.
 </li>
 <li>
 Comfortable with key Statistical concepts, such as statistical testing and causal analysis
 </li>
 <li>
 Analytical thinking and problem solving skills
 </li>
 <li>
 Engineering mindset focused towards delivering robust applied data science solutions
 </li>
 <li>
 Visualization skills, including experience with common Python ecosystem libraries and/or Analytics / BI tooling
 </li>
 <li>
 Familiarity and prior use of Cloud solutions and their data / ML services - at Yassir we use Google Cloud Platform (GCP), experience with which is highly preferred
 </li>
 <li>
 Mastering of the end-to-end (ML) model development lifecycle
 </li>
 <li>
 Excellent communication skills, including presentation and oral / written communication (clear articulation, concise documentation) in professional English
 </li>
 <li>
 Positive attitude and resilience
 </li>
 <li>
 Strong interpersonal skills focused on peer support, empathy, active listening, team building and stakeholder relationships building
 </li>
 <li>
 Internal drive, self-motivation and ability to work independently including own effective project management
 
 
 
 </li>
 </ul>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Experience with Financial Services companies
 </li>
 <li>
 Experience working on ML features for Digital Products (apps, websites)
 </li>
 <li>
 Experience with one or more from: Pricing / Economics related projects and/or modelling techniques (we welcome Economics / Econometrics backgrounds and experience), Fraud Detection related projects, Dispatching related projects, Personalization related projects
 
 
 
 </li>
 </ul>
 At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
 
 
 Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
 
 
 We look forward to receiving your application!
 
 
 Best of luck,
 
 
 Your Yassir TA Team
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior Data Scientist - Financial Services

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

CBRE Excellerate

<div>
 
 Who We Are
 
 
 
 We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.
 
 
 We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
 
 
 
 Why choose us
 
 
 
 Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
 
 
 
 Job Purpose
 
 
 
 The purpose of the role is to: Supervise and provide support to the QHSE team across all FM &amp; PJM operations.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Implement and maintain CBRE Excellerate and client HSE Management Systems across all FM services, ensuring full compliance with company standards, client requirements, and local regulations.
 </li>
 <li>
 Conduct regular site inspections, audits, and safety walks across facilities (hard and soft services), identifying hazards and providing actionable feedback to FM teams and management to improve safety performance.
 </li>
 <li>
 Deliver HSE training, inductions, and toolbox talks for FM staff and contractors to enhance competency and promote a strong safety culture within occupied facilities.
 </li>
 <li>
 Review risk assessments and method statements (RAMS) for routine and non-routine FM activities, ensuring appropriate control measures are implemented.
 </li>
 <li>
 Ensure timely preparation and submission of HSE reports, including inspection reports, incident reports, and performance metrics, in line with contractual and corporate requirements.
 </li>
 <li>
 Enforce compliance with safety rules and procedures among FM staff, tenants, and contractors within operational facilities.
 </li>
 <li>
 Manage and control the Permit to Work (ATW/PTW) systems, ensuring high-risk activities properly authorized, monitored, and closed out.
 </li>
 <li>
 Inspect and verify the safety and compliance of tools, equipment, and maintenance activities, ensuring all equipment used on-site is fit for purpose and maintained in accordance with FM standards.
 </li>
 <li>
 Supervise and coordinate contractors and service providers, ensuring their work activities, risk assessments, and permits meet HSE and FM operational requirements.
 </li>
 <li>
 Monitor incident, accident, and near-miss investigations within facilities, identifying root causes and implementing corrective and preventive actions to avoid recurrence.
 </li>
 <li>
 Monitor environmental performance within facilities, including waste segregation, energy awareness, and proper disposal practices, in line with sustainability objectives and regulations.
 </li>
 <li>
 Liaise with clients, tenants, and regulatory authorities, ensuring all FM operations comply with applicable HSE legislation, permits, and statutory requirements.
 
 
 </li>
 </ul>
 
 
 What you will bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Science or a related field.
 </li>
 <li>
 Minimum 2&ndash;4 years of experience in HSE, preferably within Facility Management, operations, or construction environments.
 </li>
 <li>
 Professional HSE certifications such as NEBOSH IGC, IOSH, OSHA, or equivalent (NEBOSH preferred).
 </li>
 <li>
 Good knowledge of HSE regulations, Egyptian labor law, standards, and best practices, particularly in relation to FM activities (maintenance, contractor management, and occupied facilities).
 </li>
 <li>
 Strong communication skills in Arabic &amp; English (verbal and written), with the ability to engage effectively with clients, tenants, and contractors.
 </li>
 <li>
 Good interpersonal and behavioral skills, including teamwork, problem-solving, decision-making, and the ability to influence safe behaviors.
 </li>
 <li>
 Good presentation and training delivery skills, with the ability to conduct inductions, toolbox talks, and awareness sessions.
 </li>
 <li>
 Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
 </ul>
</div>

HSE Supervisor (Cairo, Egypt)

Yara International

<div>
 We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
 
 
 
 About Yara
 
 
 
 Yara International ASA, based in Oslo (Norway), is a leader in the global fertilizer market. Yara's mission is simple yet very ambitious: to responsibly feed the world and protect the planet. Our solutions for crop nutrition and precision agriculture enable farmers to increase yields and improve product quality while minimizing environmental impact. Our environmental and industrial solutions enhance air quality and reduce emissions. We are present worldwide with over 17,000 employees and operations in more than 60 countries.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Create demand from the market to the company's portfolio.
 </li>
 <li>
 Follow up and reporting for the competitive products in the market.
 </li>
 <li>
 Implementing all the Sales Process and adapting the company sales policy:
 </li>
 <ul>
 <li>
 Create demand
 </li>
 <li>
 Receiving and Follow up the sales orders which comes from customers.
 </li>
 <li>
 Follow up customer's payment terms and balance collection (traders &amp; farmers).
 </li>
 </ul>
 <li>
 Attending Tenders.
 </li>
 <li>
 Providing technical assistance and all the related explanation and clarification of the company products range to the customers.
 </li>
 <li>
 Prepare and submit all the reporting system ( activity plan, sales visit report, forecast sales&hellip;etc) to the Team Leader.
 </li>
 <li>
 Assisting in interpreting the customer solid fertilizer program into liquid fertilizer formulas.
 </li>
 <li>
 Attending and Participating in most of the Agriculture Fairs &amp; Exhibitions.
 </li>
 <li>
 Implementing product stewardship &amp; HESQ procedures to all customers (MSDS providing to the customers &ndash; Hazard &amp; Non Hazard).
 </li>
 <li>
 Abiding by Yara's code of conduct.
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 Agronomy degree, BSc
 </li>
 <li>
 1-2 year of working experience in fertilizer market or relevant business areas (agrochemicals etc.)
 </li>
 <li>
 Solid communication skills, teamwork
 </li>
 <li>
 Arabic native level is mandatory. English would be considered a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Frequent travel in Egypt will be required.
 
 
 Send your CV preferably in English.
 
 
 
 Knowledge grows through differences
 
 
 
 Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity &amp; Inclusion (DE&amp;I) in our business strategy and has more than 400 employees worldwide involved in D&amp;I ambassadors networks.
 
 
 As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
</div>

Junior Sales Agronomist

Explore 178+ It team leader in Cairo this July. Find roles across top companies and apply now to boost your career.