account team lead, growth – middle east (cairo-based)

technical support engineer

contracts team leader

senior devops engineer

account team lead, growth – middle east (cairo-based) Jobs in Cairo

ai platform engineer

it team leader

Raya CX

<div>
 , Permanent Position: IT Team Leader Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and overall experience. Our team is dedicated to delivering exceptional results and creating a positive impact for our clients. Job Summary: We are currently seeking an experienced IT Team Leader to join our growing team. The ideal candidate will have a strong technical background and proven leadership skills to guide our IT team in delivering high-quality services and support to our clients. The IT Team Leader will be responsible for managing a team of IT professionals, setting goals and objectives, and ensuring the smooth operation of our IT systems. Key Responsibilities: - Lead and manage a team of IT professionals, providing guidance, coaching, and support to ensure the team's success. - Develop and implement IT strategies and policies to support the company's overall goals and objectives. - Oversee the day-to-day operations of the IT department, including system maintenance, upgrades, and troubleshooting. - Collaborate with other departments to identify and address IT needs and provide solutions to improve efficiency and productivity. - Monitor and analyze system performance and make recommendations for improvements and upgrades. - Ensure the security and integrity of company data and systems by implementing and maintaining appropriate security measures. - Manage and track IT budget, ensuring resources are allocated effectively and efficiently. - Stay updated on industry trends and advancements in technology to ensure the company is utilizing the most up-to-date and effective tools and systems. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 5 years of experience in IT, with at least 2 years in a leadership role. - Strong technical skills and knowledge of IT systems, including networking, hardware, and software. - Proven experience in managing and leading a team of IT professionals. - Excellent communication and interpersonal skills. - Ability to prioritize and manage multiple projects and tasks. - Strong problem-solving and decision-making abilities. - Experience working in a fast-paced and dynamic environment. - Familiarity with ITIL and Agile methodologies is a plus. Location and Contract Details: This is a full-time, permanent position based in Cairo, Egypt. The IT Team Leader will report to the IT Manager and work closely with other departments to support the company's operations. Salary and benefits will be commensurate with experience and qualifications. If you are a highly motivated and experienced IT professional with strong leadership skills, we encourage you to apply for this exciting opportunity at RayaCX. Join our team and be a part of our mission to deliver exceptional customer experiences.
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IT team leader

CARMA

<div>
 
 CARMA
 
 is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide,
 
 CARMA
 
 empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
 
 
 
 Role Overview
 
 
 
 The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure. The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.
 
 
 The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches
 </li>
 <li>
 Analyze, maintain, and implement LAN/WAN equipment and networks
 </li>
 <li>
 Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs
 </li>
 <li>
 Update the inventory database of all IT equipment and software licenses
 </li>
 <li>
 Report issues to the global IT team for escalation
 </li>
 <li>
 Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc
 </li>
 <li>
 Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
 </li>
 <li>
 Conduct regular security monitoring to identify any possible intrusion (e.g., hacking, etc.)
 </li>
 <li>
 Research and recommend an innovative, and when applicable, automated approach for the system
 </li>
 <li>
 Comply with CARMA policies and procedures and support CARMA's mission and vision
 </li>
 <li>
 Perform other job-related duties as assigned by the direct manager
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 BA/BS or Technical Level in Computer Science, CCE, or any relevant field
 </li>
 <li>
 Experience as a System Administrator, Network Administrator, or similar role
 </li>
 <li>
 Help Desk experience
 </li>
 <li>
 Experience with networks (LAN, WAN) and patch management
 </li>
 <li>
 Relevant Microsoft Certification is preferred
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Strong knowledge of Microsoft (MS) products
 </li>
 <li>
 Familiarity with various operating systems and platforms
 </li>
 </ul>
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IT Support Technician

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
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Customer Service Advisor (instashop)

Click Group

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

Talent Acquisition Specialist

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Spa Receptionist
 
 , you&rsquo;re not just providing administrative support to ensure seamless spa operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
 </li>
 <li>
 Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
 </li>
 <li>
 Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 In Addition, This Role Requires The Following Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma/University Degree
 </li>
 <li>
 Proficient in English, speaking &amp; writing
 </li>
 <li>
 Presentable with professional attitude
 </li>
 <li>
 Previous experience in a similar role would be an asset
 </li>
 <li>
 Previous experience in a luxury hotels would be an asset
 </li>
 <li>
 Preferably holds certificate as a:
 
 
 </li>
 </ul>
 Lifeguard
 
 
 Yoga Certification
 
 
 Massage Therapy Certification
 
 
 Personal Training Certification
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
 
 
 
 About The Team
 
 
 
 
 How We&rsquo;ll Help You Thrive
 
 
 
 
 Benefits
 
 
 
 At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
 
 
 Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
 
 
 Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
 
 
 Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
 
 
 Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
 
 
 <ul>
 <li>
 Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 </li>
 </ul>
</div>

Spa Receptionist - Waldorf Astoria Cairo Heliopolis

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 About The Team
 
 
 
 The Managed Service Provider (MSP) &amp; OEM Deal Support Team, consisting of Commercial Business Partners, is part of the Global Commercial Finance (&ldquo;GCF&rdquo;) under the CoE organization. Our team is truly international and diverse, dedicated to providing reliable and timely support to SAP&rsquo;s Sales team with deal approval, contract creation, compliance verification, and various other activities related to cloud and on-premise offerings for small, medium-sized, and large enterprises. This role offers opportunities to support projects, drive efficiency and process improvements, and provides many development opportunities to shape your future career path.
 
 
 
 What You&acute;ll Do
 
 
 
 As a Commercial Business Partner, you will closely collaborate with the sales team, Commercial Finance Manager, CFO, and various internal stakeholders such as Legal, Compliance, and Revenue Recognition teams.
 
 
 
 Your Main Tasks Will Be
 
 
 
 Deal Support and Approval:
 
 
 <ul>
 <li>
 Collaboration: Provide guidance on deal structuring and approval requirements, ensuring deals which are within scope are approved in proper manner and timelines according to SAP policies and guidelines.
 </li>
 <li>
 Reviewing deals: Ensuring completeness and accuracy of quotations submitted by Sales colleagues.
 </li>
 <li>
 Facilitate Deal Approval: Ensure all necessary internal stakeholders are engaged and informed.
 </li>
 <li>
 Act as a primary point of contact for Sales Team, answer queries from internal customers and build long-term business relationships.
 </li>
 <li>
 Accommodate quarter-end and year-end deadlines and respond to spikes in workload.
 </li>
 <li>
 Supporting projects aiming process improvements, automation, standardization and efficiency increase.
 
 
 </li>
 </ul>
 
 Contract Drafting
 
 
 
 <ul>
 <li>
 Draft Contracts: Draft and review commercial contracts, ensuring that terms are consistent with what was approved during the deal structuring and approval process.
 </li>
 <li>
 Incorporate commercial clauses and other relevant provisions into contracts, ensuring clarity and alignment with company objectives.
 </li>
 <li>
 Collaborate with legal teams as needed to ensure all legal aspects of contracts are addressed and mitigated.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Analytical thinkers with strong attention to details.
 </li>
 <li>
 Proactive, self-motivated and able to work autonomously.
 </li>
 <li>
 Organized and able to work efficiently under pressure.
 </li>
 <li>
 Responsive with strong follow-up skills.
 </li>
 <li>
 Empathetic with positive and can-do attitude.
 </li>
 <li>
 Team players with excellent interpersonal and communication skills (both written and oral).
 </li>
 <li>
 Customer service oriented.
 </li>
 <li>
 Flexible and adaptive to change.
 
 
 </li>
 </ul>
 
 What you can expect
 
 is a professional onboarding, exciting career progression, a diverse working environment providing growth opportunities, learning &amp; development possibilities, and leverage an international business network. In addition, you can join non-work-related activities as voluntary services, charity, sport activities etc.
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 453455 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

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