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junior people and culture operations

Dsquares

<div>
 Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.
 
 
 Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.
 
 
 
 Our team is the core of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is founded on openness, empowerment, and a collective passion for delivering extraordinary customer experiences. Join us and be part of a team that's redefining loyalty programs.
 
 
 
 
 More than rewards, we create experiences. And more than customers, we build advocates.
 
 
 
 
 About The Role:
 
 
 
 We are currently seeking a highly organized and detail-oriented
 
 Office Administrator
 
 to join our People &amp; Culture department at Dsquares. As an Office Administrator, you will play a crucial role in ensuring the smooth day-to-day operations of our office and providing administrative support to our HR team.
 
 
 
 Key Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Handle employee inquiries and provide information regarding Administration policies and procedures
 </li>
 <li>
 Assist in organizing company events and employee engagement activities
 </li>
 <li>
 Organize office meetings, and training sessions, including catering and logistics
 </li>
 <li>
 Coordinate travel arrangements and accommodations for employees
 </li>
 <li>
 Oversee office maintenance, cleanliness, and security by coordinating with maintenance and cleaning staff
 </li>
 <li>
 Maintain office supply inventory, placing orders as needed ensuring inventory is well-stocked, and manage vendor relationships
 </li>
 <li>
 Process invoices, manage petty cash, and assist with expense tracking and budget management
 </li>
 <li>
 Maintain records for all office expenses and submit reports to the finance department
 </li>
 <li>
 Act as the primary point of contact for office-related inquiries, providing information and assistance to visitors and staff
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 <ul>
 <li>
 Proven work experience as an Office Administrator or similar role
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Ability to multitask and prioritize tasks effectively
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to maintain confidentiality and handle sensitive information
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Excellent organizational and time-management abilities
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Ability to work independently and manage multiple tasks simultaneously
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Required Education: Bachelor's degree (BSc.)
 </li>
 <li>
 1-2 Years of experience as an Office Administrator or similar role
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Medical Insurance &amp; life cover
 </li>
 <li>
 Transportation &amp; Mobile Allowance Benefit
 </li>
 <li>
 Annual profit share
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Inclusive working environment with enhanced maternity and paternity benefits
 </li>
 <li>
 Work and organizational culture which values learning
 </li>
 <li>
 Regular perks such as company social, wellbeing &amp; CSR events
 </li>
 <li>
 Your Birthday Off
 </li>
 <li>
 Extra day of leave for every year of completion
 </li>
 </ul>
</div>

Junior People and Culture operations

dsquares

<div>Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.
Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.
Our team is the core of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is founded on openness, empowerment, and a collective passion for delivering extraordinary customer experiences. Join us and be part of a team that&rsquo;s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
We are currently seeking a highly organized and detail-oriented Office Administrator to join our People &amp; Culture department at Dsquares. As an Office Administrator, you will play a crucial role in ensuring the smooth day-to-day operations of our office and providing administrative support to our HR team.
Key Duties &amp; Responsibilities:<ul>
<li>
Handle employee inquiries and provide information regarding Administration policies and procedures.</li>
<li>Assist in organizing company events and employee engagement activities.</li>
<li>Organize office meetings, and training sessions, including catering and logistics.</li>
<li>Coordinate travel arrangements and accommodations for employees.</li>
<li>Oversee office maintenance, cleanliness, and security by coordinating with maintenance and cleaning staff.</li>
<li>Maintain office supply inventory, placing orders as needed ensuring inventory is well-stocked, and manage vendor relationships.</li>
<li>Process invoices, manage petty cash, and assist with expense tracking and budget management.</li>
<li>Maintain records for all office expenses and submit reports to the finance department.</li>
<li>Act as the primary point of contact for office-related inquiries, providing information and assistance to visitors and staff.</li>
</ul>
Requirements
Skills &amp; Abilities: 
<ul>
<li>
Proven work experience as an Office Administrator or similar role</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li>
<li>Excellent organizational and time management skills</li>
<li>Strong attention to detail and problem-solving abilities</li>
<li>Ability to multitask and prioritize tasks effectively</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to maintain confidentiality and handle sensitive information</li>
<li>Ability to work independently and as part of a team</li>
<li>Excellent organizational and time-management abilities.</li>
<li>Strong communication skills, both written and verbal.
</li><li>Ability to work independently and manage multiple tasks simultaneously.</li>
</ul>
Education &amp; Experience<ul>
<li>
Required Education: Bachelor's degree (BSc.)</li>
<li>1-2 Years of experience as an Office Administrator or similar role.</li>
</ul>
Benefits<ul>
<li>
Private Medical Insurance &amp; life cover.</li>
<li>Transportation &amp; Mobile Allowance Benefit.</li>
<li>Annual profit share.</li>
<li>Hybrid working environment.</li>
<li>Inclusive working environment with enhanced maternity and paternity benefits.</li>
<li>Work and organizational culture which values learning.</li>
<li>Regular perks such as company social, wellbeing &amp; CSR events.</li>
<li>Your Birthday Off.</li>
<li>Extra day of leave for every year of completion.</li></ul></div>

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
A Senior Team Leader is a key leadership role that serves as a bridge between a specific team and upper management. They are responsible for both the day-to-day operations and the long-term strategic success and development of their team. 
 
Here is a breakdown of their primary roles and responsibilities: 
 
Core Responsibilities 
 
1. Team Management and Performance 
<ul><li>
Supervise Operations: Oversee the team's daily workflow, ensure smooth operations, and maintain high standards of quality and productivity.</li><li>
Set Goals and Delegate: Define clear team objectives that align with the organization's broader goals, set priorities, and effectively delegate tasks based on team members' skills and strengths.</li><li>
Monitor Performance: Track key performance metrics, analyze results, and implement strategies for continuous process improvement and efficiency.</li><li>
Resolve Issues: Act as the first point of escalation for complex problems, obstacles, and internal team conflicts.</li></ul> 

2. Coaching and Development 
<ul><li>
Mentoring: Provide guidance, coaching, and support to team members to enhance their skills and professional development. This is a critical function that often includes mentoring junior leaders.</li><li>
Performance Reviews: Conduct regular one-on-one meetings and performance reviews, offering constructive feedback and recognition to drive individual growth.</li><li>
Talent Strategy: Identify the team's strengths and weaknesses, and create development plans or recommend training to build a more capable and skilled group.</li></ul> 

3. Communication and Strategy 
<ul><li>
Liaison: Act as the main point of communication, translating organizational strategies and management goals into clear, actionable steps for the team.</li><li>
Strategic Input: Contribute to broader departmental and organizational planning, ensuring the team's efforts are aligned with the company's long-term vision.</li><li>
Advocacy: Represent the team's needs (resources, flexibility, recognition, etc.) to upper management.</li><li>
Uphold Culture: Foster a positive, collaborative, and inclusive team environment that aligns with the overall company culture.</li></ul> 

Key Skills for Success 
 
The role requires a strong blend of technical competence in the team's specific function and highly developed soft skills: 
<ul><li>
Strong Leadership</li><li>
Excellent Communication and Interpersonal Skills</li><li>
Problem-Solving and Decision-Making</li><li>
Conflict Resolution</li><li>
Strategic Planning</li><li>
Team Development and Coaching</li></ul> 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: Senior Team leader - French</div><div>
Req Id: R25_05265</div><div>
Posted At: Mon Oct 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Management</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Cairo, Egypt</div></div></div>

Senior Team leader - French

TTEC

<div>Call Center Operations Manager
Operations Manager - Call Center &ndash; Cairo
At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You&rsquo;ll be Doing 
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
You&rsquo;ll have responsibility for the operational direction and financial performance of the business
You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
You&rsquo;ll report to the Senior Operations Manager.We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
Your accountabilities and activities will include
Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
<ul><li>Responsibility for the direct management and development of the junior management team</li></ul>
<ul><li>Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.</li></ul>
<ul><li>The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.</li></ul>
<ul><li>Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.</li></ul>
<ul><li>Contributing to the operational elements for new bids and new services</li></ul>
<ul><li>Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.</li></ul>
Responsibility to create an environment in which employees consider themselves as stakeholders.
Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
What You Bring to the Role
<ul><li>A minimum 4 year call center management or equivalent work experience</li></ul>
<ul><li>Continuously promote a performance-driven culture and always work towards reaching for amazing</li></ul>
<ul><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li></ul>
<ul><li>Consistently mentor and inspire others</li></ul>
<ul><li>Customer focused mindset</li></ul>
<ul><li>Understanding, interpreting, and manipulating data for reporting</li></ul>
<ul><li>You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements</li></ul>
<ul><li>Strong people and client leadership and stakeholder management</li></ul>
What You Can Expect
<ul><li>Knowledgeable, encouraging, supporting and present leadership</li></ul>
<ul><li>Diverse and community minded organization</li></ul>
<ul><li>Career-growth and lots of learning opportunities for aspiring minds</li></ul>
<ul><li>And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>
About TTEC 
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 
Primary Location: EG-Cairo-Cairo</div>

Call Center Operations Manager

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

Paymob

<div>
 
 Job Summary
 
 
 
 The
 
 Junior Account Manager
 
 will be responsible for managing and growing a portfolio of merchants by building strong relationships, conducting regular market visits, and ensuring business growth through
 
 cross-selling
 
 and
 
 up-selling
 
 Paymob&rsquo;s products and services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct regular market and merchant visits to maintain strong relationships and ensure client satisfaction.
 </li>
 <li>
 Identify cross-selling and up-selling opportunities to increase merchant engagement and transaction volume.
 </li>
 <li>
 Act as the main point of contact for assigned merchants, handling inquiries and resolving issues promptly.
 </li>
 <li>
 Monitor merchants&rsquo; performance and provide regular updates to the line manager.
 </li>
 <li>
 Support the onboarding process of new merchants and ensure smooth activation.
 </li>
 <li>
 Collaborate with internal teams (Sales, Operations, and Support) to ensure service excellence.
 </li>
 <li>
 Stay up to date with Paymob&rsquo;s products and market trends to provide merchants with relevant solutions.
 </li>
 <li>
 Prepare and share regular reports on account activities, performance, and potential growth areas.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Commerce, Marketing, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in account management, sales, or customer relations (preferably in fintech, banking, or FMCG).
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Good analytical and problem-solving abilities.
 </li>
 <li>
 Self-motivated, with a proactive approach and attention to detail.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint, Word).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 What We Offer:
 </li>
 <li>
 At Paymob, we believe our people are our greatest investment &mdash; and we make sure they feel it every day.
 </li>
 <li>
 Here&rsquo;s what you can look forward to:
 </li>
 <li>
 ✨ Comprehensive Medical &amp; Social Insurance &ndash; because your health and security matter.
 </li>
 <li>
 💰 Competitive Compensation Package &ndash; performance-based incentives that reward your success.
 </li>
 <li>
 📈 Career Growth Opportunities &ndash; we grow together, with clear paths for development.
 </li>
 <li>
 🎓 Learning &amp; Development Programs &ndash; access to training, mentorship, and workshops.
 </li>
 <li>
 🤝 Supportive Work Culture &ndash; a collaborative team that empowers innovation and ownership.
 </li>
 <li>
 🎉 Engaging Employee Events &ndash; because work should be fun too!
 </li>
 </ul>
</div>

Junior Account Manager

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