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business program management Jobs in Gurgaon

business program management

key account management

MakeMyTrip

<div>
 
 Job Description
 
 
 
 Role : Key Account Manager - Corporate Channel
 
 
 Level : Manager/Senior Manager
 
 
 Reporting to : Director - Corporate Channel
 
 
 Location : Gurgaon
 
 
 
 About The Function
 
 
 
 MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real time self-booking system which seamlessly integrates into a company&rsquo;s structure to deliver convenience, transparency, savings and the power of choice.
 
 
 Over last 5 years, they have on-boarded 50000+ prominent corporates which are availing the benefits of our seamless platform, along with significant savings.
 
 
 
 About The Role
 
 
 
 As a KAM Lead for the MyBiz business at MakeMyTrip, this role will own and scale the corporate account management charter across the North region. The role is responsible for driving regional growth through strong client relationships, revenue expansion, and consistent delivery of business outcomes across enterprise and mid-market accounts.
 
 
 This role will lead and develop a high-performing KAM team, own end-to-end regional targets, and ensure operational rigor across account management, renewals, and upsell. The focus will be on building long-term partnerships with corporates, improving client satisfaction, and driving disciplined execution while fostering a culture of ownership, collaboration, and continuous improvement
 
 
 What will you be doing
 
 
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 Strategic Leadership &amp; Growth
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 Define and execute the regional corporate account strategy to deliver revenue growth, profitability, and market share across the North region.
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 Translate overall business objectives into clear regional priorities, action plans, and measurable KPIs.
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 Drive data-led decision-making by analysing market trends, competitive landscape, customer behaviour, and funnel performance.
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 Team Leadership &amp; Development
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 Lead, mentor, and scale a team of 8 Key Account Managers (KAMs) across the region. Set clear performance expectations, targets, and incentive frameworks to drive consistent outcomes.
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 Enable the team through structured training, sales playbooks, deal-closing frameworks, and forecasting discipline.
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 Build a high-performance culture anchored in ownership, collaboration, and continuous improvement.
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 Sales Delivery &amp; Pipeline Management
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 Own the end-to-end sales cycle for mid to large enterprise accounts, from lead engagement and solutioning to closure.
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 Ensure a healthy, predictable, and revenue-backed pipeline across MyBiz offerings, including the Self-Booking Tool, managed travel services, and Travel &amp; Expense solutions.
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 Identify and drive upsell, cross-sell, and renewal opportunities to maximize account value and long-term revenue.
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 Client Relationship &amp; Value Delivery
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 Act as the strategic relationship owner and escalation point for key corporate clients in the region.
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 Drive high customer satisfaction through strong account governance, seamless onboarding, and effective support coordination.
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 Partner closely with Product, Operations, Finance, Legal, and Delivery teams to ensure smooth implementation and contractual adherence.
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 Market &amp; Competitive Intelligence
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 Track regional market dynamics to identify emerging sectors, solution gaps, pricing trends, and competitive moves.
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 Refine the regional go-to-market strategy on an ongoing basis using insights from market data and performance metrics.
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 Cross-functional Collaboration
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 Work closely with Product and Supply teams to strengthen offerings and address evolving client needs.
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 Partner with Finance to enable accurate forecasting, revenue tracking, and business optimization.
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 Coordinate with Operations and Technology teams to ensure efficient onboarding, service delivery, and issue resolution.
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 Engage with Legal teams to manage contract lifecycles, ensure compliance, and mitigate commercial risk
 
 
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 Qualification &amp; Experience
 
 
 
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 Post-graduate from a reputed institute with 8&ndash;12 years of experience in corporate sales or account management, including 2&ndash;3 years in a people leadership role.
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 Strong experience in B2B SaaS or tech-enabled platform sales; exposure to corporate travel technology or enterprise solutions is preferred.
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 Demonstrated track record of consistently exceeding targets, scaling teams, and driving regional growth.
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 Strong comfort with P&amp;L ownership, pricing levers, funnel economics, and sales forecasting
 
 
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 Key Success Factors For The Role
 
 
 
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 Business Acumen: Strong commercial and strategic mindset with the ability to assess market dynamics, revenue opportunities, and business risk.
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 Analytical Rigor: Data-driven approach to tracking pipeline health, sales efficiency, and revenue outcomes, with clear ownership of targets and productivity metrics.
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 Communication &amp; Negotiation: Clear and confident communicator with the ability to influence and negotiate effectively at senior and CXO levels.
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 Execution Focus: Strong bias for action with a consistent track record of delivering revenue targets and improving sales cycle efficiency.
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 Customer Orientation: Focus on long-term account growth and retention through value-led solutions and strong client partnerships.
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 People Leadership: Ability to build and scale high-performing teams through coaching, accountability, and stakeholder collaboration.
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</div>

Key Account Management

Amazon

<div>
 
 Description
 
 
 
 At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
 
 
 We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.
 
 
 Title:Team Lead
 
 
 Location: New Delhi
 
 
 
 Essential Functions
 
 
 
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 Job Description
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 Account Identification &amp; Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
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 Account Management: Managing and driving the growth of the Channel partners/stores&rsquo; business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
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 Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
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 Training: Deliver training &amp; coaching of Amazon processes, products, operating model and SOPs.
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 Work on the ground to enable network with new product launches and partner with the operations and other teams.
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 Reporting: Maintaining &amp; publishing routine reporting on the stores current performance &amp; business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
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 Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
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 Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
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 Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
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 Enhance Engagement with accounts to improve business and increase retention.
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 Drive stores against goals (Volume, FTR and other key metrics).
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 Handling day to day operational escalations and be available to round the clock to manage the issues.
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 Internal/External Stake holder management.
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 Support station operations and/or customer deliveries.
 
 
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 Essential Skills
 
 
 
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 Strong leadership capabilities and people management skills
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 Ability to work under pressure situations
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 Ability to work in ambiguous situations
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 Good communication skills. Ability to communicate and explain to individuals &amp; the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
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 Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
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 High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer&rsquo;s needs.
 
 
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 Analytical Skills: Effectively analyse and interpret information, identifying &amp; validating the key facts, including reviewing alternatives to determine advantages and associated risks.
 
 
 
 Basic Qualifications
 
 
 
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 Bachelor's degree
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 Experience with Microsoft Office products and applications
 
 
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 Preferred Qualifications
 
 
 
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 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
 
 
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 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Haryana - C77
 
 
 Job ID: A3164306
</div>

Team Lead - AMZL , Last Mile

Unilever

<div>
 
 About Unilever
 
 
 
 Be part of the world&rsquo;s most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life &ndash; giving us a unique opportunity to build a brighter future. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
 
 
 At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we&rsquo;ll work to help you become a better you!
 
 
 Job Title: Key Account Executive
 
 
 Reporting to: Area Sales and Channels Manager
 
 
 
 Main Job Purpose
 
 
 
 The Key Account Executive would be required to drive sales and distribution for the company products and manage his allocated territory and the customer. JOB
 
 
 
 Summary (job Description)
 
 
 
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 Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
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 Achieve sales targets through personal selling (visiting market) and driving RS system.
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 Analyse how to improve the competitive position in the market through improved customer service.
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 Negotiate with his RS and develop his people on managing customers to obtain more business.
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 Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
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 Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
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 Within budget limits for brand activities organize promotion activities in consultation with the superiors.
 
 
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 Key Requirements (education, Work Experience &amp; Skills)
 
 
 
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 Required a Minimum Fulltime Graduation
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 Minimum 2 to 5 years of Experience in Channel Sales.
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 Excellent in ROI Calculations &amp; RS Distribution Management
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 Should be well-versed with RS appointment &amp; Sales Planning
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 Conducting promotional activities &amp; execution
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 Decent Communication in English and Local language is desired.
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</div>

Sales Executive

<div>
 
 About The Opportunity
 
 
 
 Role: Holidays Supply - Tours &amp; Attractions
 
 
 Level : Senior Executive/ Assistant Manager
 
 
 Reporting To : Associate Director - Holidays, Tours &amp; Attractions, Cruises
 
 
 
 About The Function
 
 
 
 With a deep understanding of Indian consumers' travel preferences, the Holidays team offers a vast range of holiday packages for destinations across the world.
 
 
 MMT Holidays is a leading name in the leisure travel space, serving over 3 lakh passengers annually. Our offerings span both domestic and international markets, catering to travellers across more than 50 destinations. With a strong focus on delivering exceptional travel experiences, we are a trusted choice for holiday packages.
 
 
 Within this larger ecosystem, the Tours &amp; Attractions function plays a critical role in enhancing holiday experiences by curating high quality on-ground offerings, including attraction tickets, guided tours, and activities worldwide. Catering to diverse traveller needs from curated sightseeing to flexible, build-your-own experiences the team combines destination expertise, strong supplier partnerships, and commercial insight to stay ahead in an evolving market.
 
 
 
 About The Role
 
 
 
 As a Supply Manager, the resource will be part of a high-performing team responsible for building and scaling the supply ecosystem that powers the Tours &amp; Attractions vertical. The incumbent will play a key role in shaping a high-quality, competitive experiences catalog by onboarding the right partners and structuring strong, mutually beneficial commercial agreements.
 
 
 This is a high-impact role where you will directly influence the growth and success of the category. The role involves owning critical business metrics such as supply coverage, margins, and customer experience, while working closely with cross-functional teams including product, revenue, marketing, and operations to drive sustainable business growth and customer delight.
 
 
 
 What Will You Be Doing
 
 
 
 Supplier Acquisition &amp; Onboarding -
 
 
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 Identify and onboard new suppliers for tours, attractions, transfers, and experiences.
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 Evaluate supplier offerings, pricing, service capabilities, and fit with customer demand.
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 Negotiate commercial terms including net rates, commission, cancellation policies, and credit terms.
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 Ensure complete product onboarding: descriptions, images, pricing, inclusions/exclusions, operating hours, and compliance documentation.
 
 
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 Relationship &amp; Account Management -
 
 
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 Maintain strong relationships with existing suppliers to improve competitiveness and product quality.
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 Conduct monthly/quarterly business reviews with key accounts.
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 Drive promotional deals, seasonal pricing, and exclusive partnerships.
 
 
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 Commercial &amp; Pricing Excellence -
 
 
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 Benchmark supplier rates vs competitors and alternate suppliers.
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 Recommend product upgrades, bundles, and new inventory based on travel trends and demand.
 
 
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 Sales Support &amp; Cross-functional Collaboration -
 
 
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 Work closely with revenue and marketing teams to identify gaps in attraction offerings.
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 Collaborate with product, content, finance, and operations teams for seamless launch of supplier products.
 
 
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 Market Intelligence &amp; Expansion -
 
 
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 Research destination trends, top-selling experiences, and new suppliers.
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 Identify opportunities for curated, exclusive, or private experiences.
 
 
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 Reporting &amp; Analysis -
 
 
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 Track weekly supplier performance metrics: revenue, conversion, fill rates, cancellation ratios.
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 Maintain dashboards for competitiveness (net vs market rates), inventory coverage, and revenue contribution.
 
 
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 Qualification &amp; Experience
 
 
 
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 Master&rsquo;s degree from a reputed institute with 3 to 6 years of experience in supplier acquisition, account management, contracting, or partnerships, preferably within the travel, hospitality, or experiences domain.
 
 
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 Key Success Factors For The Role
 
 
 
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 Strong negotiation and commercial acumen
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 Excellent communication, presentation, and relationship-building ability
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 Understanding of tours &amp; attractions landscape
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 Ability to analyze pricing, demand patterns, and competitor movements
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</div>

Holidays Supply

Constl

<div>
 Job purpose- To support end-to-end HR operations and recruitment activities, ensuring smooth employee lifecycle management, accurate data handling, and timely HR support.
 
 
 
 Key Responsibilities
 
 
 
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 HR operations:
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 Manage onboarding and exit processes (on-roll &amp; off-roll employees)
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 Maintain employee records, HRIS data, and documentation
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 Coordinate joining kits, laptops, ID cards, and system access
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 Support payroll inputs, attendance, and leave management
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 Prepare HR MIS reports (headcount, joiners, exits, attrition)
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 Recruitment support:
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 Conduct initial HR screening and recruitment calling
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 Coordinate interviews with candidates and hiring managers
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 Track recruitment status and follow up on offers and joining
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 Maintain candidate databases and recruitment trackers
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 Employee support &amp; compliance:
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 Address basic employee queries related to HR policies and processes
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 Support statutory compliance documentation (PF, ESIC, Gratuity, etc.)
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 Assist in internal HR initiatives and engagement activities
 
 
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 About Company: We specialize in delivering top-tier digital telecom infrastructure solutions within the B2B sector. Our approach is distinct, offering an integrated digital experience built upon our state-of-the-art PAN India high-speed network. Taking the unique perspective of our customers and the dynamic requirements of the future into account, we are committed to providing innovative solutions that ensure a seamless digital experience for all our clients. Inspired to simplify your business, our 360 self-service telecom platform, KRYPTON, allows you to seamlessly access services ranging from Ethernet network, data center interconnect, dedicated internet access, cloud connect, private lines, dark fibre, and more.
</div>

Human Resources (HR) Associate in Gurgaon

Google

<div>
 
 Minimum qualifications:
 
 
 
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 Bachelor's degree or equivalent practical experience.
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 10 years of experience with quota-carrying cloud or software sales, or account management at a B2B software company.
 
 
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 Preferred qualifications:
 
 
 
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 Experience selling cloud solutions, AI, databases, analytic tools, or applications software across multiple industries, and aligning solutions to drive business outcomes.
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 Experience working with, and leading, cross-functional teams and partners in implementations and negotiations.
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 Experience working with customer engineers and customers' technical leads to inventory software estate, define migration plans, and build migration business cases.
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 Experience cultivating C-level relationships and influencing executives.
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 Experience developing an existing customer base and acquiring new logos at scale to increase spend and accelerate business consumption.
 
 
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 About The Job
 
 
 
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 
 
 As a Field Sales Representative (FSR), you will manage the growth strategy for enterprise accounts. You will leverage experience engaging with executives to build on existing relationships, establish relationships in new areas, and act as a business partner to understand the customers issues and goals. You will advocate the innovative power of the products and solutions to make organizations more productive, collaborative, and mobile.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
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 Build executive relationships with corporate customers to influence their long-term technology and business decisions. Add value as a trusted advisor.
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 Lead account strategy to develop business growth opportunities, working cross-functionally with multiple teams and Google Partners, to maximize business impact within enterprise customers.
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 Manage business cycles, present to C-level executives, and discuss terms.
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 Drive business development, own operational excellence at scale, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle.
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 Become an expert on the customers business, including their SaaS product portfolio, technology strategy, strategic growth plans, business drivers, financial structure, customer base, vertical market offering, and engaged landscape.
 
 
 
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 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Field Sales Representative, AI Native

<div>
 Job Title: Demand Capture Officer
 
 
 WL- 1A
 
 
 Location: Jaipur
 
 
 
 Job Overview
 
 
 
 DCO position is at the front end of the business. He/ She does not have any HUL employees as direct subordinates. Officer will have to assist BSM &amp; Sales Executive in handling the account portfolio. DCO will be responsible for managing CSD / CPS business across various locations and URCs
 
 
 The right candidate for this role needs to be good at customer relations, maintaining a great and positive working equation with his/her counterparts. The role requires high discipline with timelines and strong business understanding with basic negotiation skills and people management skills. Also, this is field role hence it is very travel heavy.
 
 
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 <li>
 DCO&rsquo;s primary job is to build capability of Sales Promoters &amp; Shop boys hence need to have good understanding on roles and responsibility of key stakeholders.
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 Ensuring that operations are aligned and smooth will be your responsibility so that the business grows on the back of strong supply chain.
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 Maintaining stock levels, ensuring good supply fills to customer and firefighting concerns will be key actionable amongst others
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 Responsible for forecasting the business and planning for stock supplies.
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 It is required to have good understanding of 6P and able to relate with Share of Shelf, account&rsquo;s assortment/ MBQ/planogram /promotion strategy and should be able to use DST effectively.
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 Implement renovation as per schedule, execute all agreed TOT and ensuring ROI is also the key responsibility of DCO.
 
 
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 Scope Of Work
 
 
 
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 Managing activity at customer level for off take generation.
 </li>
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 DCO need to communicate with the higher-level officer of Army/Navy/Air force/Central Police.
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 Primary job of DCO is to bridge the communication gap between Store and BSM and find out new opportunities in his/her area
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 The problem solving done by the DCO is of an operational in nature but is very critical in ensuring customer delight to drive share of shelf and share of wallet.
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 DCO proactively needs to identify the hotspot; should be able to negotiate with the outlet for HUL visibility; drives accountability with merchandizers to do the same.
 </li>
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 Prepare PJP for his team as per demand generation and needs to make effective sales call and ensure DO generation using DO/DST.
 
 
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 </ul>
 
 Qualification
 
 
 
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 MBA/PGDM degree in Sales/ Marketing with min 1-2 yrs of relevant experience
 </li>
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 Strong in inter- personality and out going
 </li>
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 Should be target oriented and determined selling skills is required
 
 
 </li>
 </ul>
 
 "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding."
 
 
 
</div>

Demand Capture Officer

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