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franchise hotel - assistant learning & development manager Jobs in Dubai

franchise hotel - assistant learning & development manager

learning and development officer

The Emirates Group

Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we re driven by innovation and excellence. Join us as a Digital Learning Officer, on a 12 month contract and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage As a Digital Learning Officer, you will be responsible for the design and production of digital learning solutions to meet training needs of the business. Responsibilities will include conducting training needs analysis based on agreed curricula or company manuals, designing appropriate instructional solutions, planning development of the online solution (across various platforms), and supporting the content development process to meet defined project deadlines. In this role, you will: <ul> <li> Recommend Learning Approach: to determine and recommend the appropriate learning approach and delivery medium to be used for assigned projects based on information attained during the needs analysis phase and document the rationale for the format selected.</li> <li>Create and Design Online Content: Plan and produce designs for online learning materials using instructional systems design processes to develop course ware (across multiple platforms). </li> <li>Apply the appropriate learning theory, instructional theory, and/or applications of media to instructional scenarios, structuring the courses into meaningful sections and arranging them into a logical hierarchy or sequence. </li> <li>Determine the overall mix of media required to deliver the online content whilst engaging Digital Learning Coordinator. Determine the hardware and software environment required for the delivery of the instructional strategy.</li> <li>Develop and Test Online Content: Ensure the instructional integrity of content development through systematic design and clear writing of scripts, narratives, storyboards, and templates. </li> <li>Provide appropriate interaction and feedback and develop test items to adequately cover and accurately measure the achievement of learning objectives. </li> <li>Testing of all learning content across multiple platforms</li> <li>Measurements and Standards: to develop and maintain standards for instructional design and conduct quality assurance on instructional materials. </li> <li>Work with Digital Learning Coordinator to ensure all learning content is managed, archived, and updated in line with agreed policies and procedures.</li> <li>Support and guidance for Training Units: Provide guidance if required in the application of instructional design and the use of technology in the delivery of training.</li> </ul> Qualification To be considered for this role, you must meet the below requirements: <ul> <li>Bachelor degree in Instructional Design, Educational Technology, or related field. with a minimum of 2 years of experience as an Instructional or Course ware Designer or Other Related Field OR 12 years of schooling with a minimum of 5 years as an Instructional or Course ware Designer or Other Related Field</li> <li>Experience in the design, development and delivery of instructional materials for adult education on digital learning platforms.</li> <li>In-depth knowledge of educational learning theories, models and taxonomies and principles of adult education is essential. </li> <li>Proven track record in the creation, design, and delivery of instructional content.</li> <li>Ability to interact effectively with customers to interpret needs and produce sound instructional materials.</li> <li>Excellent organizational skills and ability to manage and meet deadlines.</li> <li>Must be creative, diplomatic, and proactive at solving problems.</li> <li>Expert knowledge and use of Learning platforms (VLE/LXP/LMS) and instructional design techniques appropriate for digital learning.</li> <li>High level of expertise with software that facilitates the design of instruction (such as storyboards, flow charts, assessments) and the build of online course ware using professional authoring tools.</li> <li>Advanced knowledge of PowerPoint for training content creation. </li></ul>

Digital Learning Officer

Mandarin Oriental Hotel Group

General: <ul> <li> It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. </li> <li> MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements. </li> <li> It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy. </li> <li> It is part of your role and your responsibility to fully support all learning and development activities. </li> <li> On The Job trainers and trainings. </li> <li> Group Training Technique trainers and trainings. </li> <li> Update and maintain a complete Training Matrix for your department. </li> <li> Update and maintain Job Description and Job Specification Matrix your department. </li> <li> Ensure the colleagues career path and development needs are being prioritised and documented in accordance with the MO Profile online system. </li> <li> Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information. </li> <li> You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. </li> <li> Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. </li> <li> Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. </li> <li> Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. </li> <li> Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. </li> <li> Act as a hotel ambassador at all times. </li> <li> To carry out any additional duties requested by management, related to hotel operational activities. </li> </ul> Departmental: <ul> <li> Interacts with individuals outside the hotel including, but not limited to, guests, training association members, competitors and other members of the local community. </li> <li> Identifies and analyses the learning and development needs in the Hotel and prioritises such needs in line with the hotel business plan </li> <li> Assists Department Heads and Department Trainers to prepare training and development plans for their departments </li> <li> Develops annual hotel learning and development plan </li> <li> Participates in the preparation of the hotel s strategic plan and marketing plan </li> <li> Plans, organises and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposure periods, self-study programmes and goals programme </li> <li> Organises and conducts colleague orientation in line with Corporate standards </li> <li> Conducts and evaluates off-job training as required </li> <li> Makes recommendations in developing and implementing various learning and development programmes to meet identified needs and to ensure guest service and quality and compliance with the LQEs</li> <li> Makes recommendations for the selection of departmental trainers and provides the training for their development </li> <li> Identifies, coordinates and evaluates all internal and external cross-exposure training, completed within the hotel and with other hotels </li> <li> Delivers briefings of internal programmes to Executive Committee and keeps them informed of learning and development issues </li> <li> Carries out monthly departmental Standards reviews with each Department Trainer in line with agreed standards </li> <li> Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and other relevant parties </li> <li> Establishes and maintains records of training for all off-job courses </li> <li> Prepares monthly learning and development report for Hotel Executive Committee </li> <li> Compiles the hotel learning and development budget and monitors expenditure on a monthly basis </li> <li> Works in association with the Director of Human Resources to conduct such functions as interviewing, hiring, coaching and counselling, and assists with other HR functions as required </li> <li> Maintains standard hotel training equipment and learning &amp; development library resources </li> <li> Establishes and maintains links with schools, colleges and/or universities, coordinates work experience placements and talks as appropriate </li> <li> Contributes towards the Health &amp; Safety Committee, ensuring legal requirements in terms of training are adhered to, in line with FLHS&amp;S &amp; HACCP </li> <li> Participates in the hotel incentive programmes by providing support through training and recognition </li> <li> Monitors present and future trends in the learning and development field and makes recommendations </li> <li> Establishes and maintains effective colleague relations </li> <li> Contributes towards other hotel activities as appropriate </li> <li> Performs related duties and special projects as assigned </li> </ul>

Learning and Development Manager

RAKBANK

<div>
 
 At
 
 RAKBANK
 
 , we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank &ndash; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
 
 
 
 
 
 
 
 
 About the role
 
 
 
 As a Learning &amp; Development Partner, you will report to the Head of People Experience and work closely with cross-functional teams across the Bank. You will play a pivotal role in fostering a culture of continuous learning and high performance by designing and delivering impactful learning experiences aligned with RAKBANK&rsquo;s strategic goals and WAVE culture.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Collaborate with business units and HR teams to conduct Learning Needs Analysis (LNA) and identify capability gaps.
 </li>
 <li>
 Design and implement structured learning interventions that align with business objectives and the WAVE pillars.
 </li>
 <li>
 Manage end-to-end execution of learning programs, including scheduling, logistics, communication, and post-program evaluation.
 </li>
 <li>
 Drive enterprise-wide learning initiatives, including digital transformation and talent development strategies.
 </li>
 <li>
 Partner with external training providers and internal subject matter experts to curate and deliver relevant content.
 </li>
 <li>
 Monitor and report on learning effectiveness, completion rates, and Return on Learning (ROL) using dashboards and analytics tools.
 </li>
 <li>
 Promote adoption of digital learning platforms such as LinkedIn Learning, MS365 Viva Learning, and internal SharePoint hubs.
 </li>
 <li>
 Facilitate engaging in-person and virtual learning sessions to enhance learner participation and knowledge retention.
 </li>
 <li>
 Ensure compliance with the Learning Governance Framework and regulatory standards, including Central Bank reporting.
 </li>
 <li>
 Provide data-driven insights and reports to support strategic decision-making by the People Experience leadership team.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 
 Education
 
 : Bachelor&rsquo;s degree in Human Resources, Business, Education, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 Professional certifications such as CIPD, ATD, or equivalent are a plus.
 </li>
 <li>
 
 Experience:
 
 Minimum of 5 years of experience in Learning &amp; Development, preferably within the financial services industry.
 </li>
 <li>
 Demonstrated expertise in learning needs analysis, instructional design, facilitation, and program evaluation.
 </li>
 <li>
 
 Industry:
 
 Strong understanding of the banking and financial services landscape, with experience in regulatory compliance and digital learning transformation.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s In It For You:
 
 
 <ul>
 <li>
 Competitive, performance-linked compensation.
 </li>
 <li>
 Medical coverage for you and your family.
 </li>
 <li>
 Comprehensive life insurance.
 </li>
 <li>
 Inclusive and diverse workplace culture.
 </li>
 <li>
 Career development and fast-track growth opportunities.
 </li>
 <li>
 Mentorship from industry experts.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Analytical Thinking: Leverages data and insights to inform learning strategies and measure impact.
 </li>
 <li>
 Execution Excellence: Delivers high-quality outcomes with consistency and attention to detail.
 </li>
 <li>
 Collaboration &amp; Influence: Builds strong relationships with stakeholders and drives alignment across teams.
 </li>
 <li>
 Stakeholder Engagement: Communicates effectively with senior leaders to promote a learning-centric culture.
 </li>
 <li>
 Resilience: Maintains focus and adaptability in a fast-paced, evolving environment.
 </li>
 </ul>
 
 
</div>

Learning & Development Partner

Sharaf Retail

<div>
 
 The role holder (Executive -Learning and Development) will manage the learning and development platform. The role holder will be responsible for LMS Management, stakeholders&rsquo; coordination, coordination with brands for organizing brand trainings, managing all MIS related to learning and development, creating engaging product content and quizzes for staff and analyzing MIS reports. Additionally, the role holder will collaborate on parallel projects.
 
 
 
 
 
 
 Roles and responsibilities
 
 
 
 
 
 <ol>
 <li>
 
 LMS Management:
 
 Platform Maintenance, User Registration and Management, Stakeholder Communication, Content Allocation support, ensuring content usage by learners, Continuous Improvement, Benchmarking and Best Practices, Customization and Personalization, Support in Evaluation, resolving the issues related to the learning platform.
 
 
 </li>
 <li>
 
 Training Need Identification:
 
 Training need Identification based on Soft-skills, Functional Skills and Technical Skills must be done in order to create the content which is required for business development through employees.
 </li>
 <li>
 
 Content Development &amp; Allocation:
 
 Create/ organize/ manage engaging and informative product content for the learning platform. Develop quizzes and assessments to evaluate user comprehension and progress. Continuously update and improve content based on business requirement.
 </li>
 <li>
 
 MIS Management:
 
 Maintain and update all MIS related to learning and development initiatives. Generate regular reports on training effectiveness, user engagement based on key performance indicators. Utilize MIS data to make data-driven decisions and recommendations.
 </li>
 <li>
 
 Stakeholder Management:
 
 Collaborate with various internal stakeholders to get the actions done as per the Training plan. Build and maintain strong relationships with key stakeholders.
 </li>
 <li>
 
 Brand Training Coordination:
 
 Liaise with brand representatives to organize brand-specific training programs and ensure the presence of the participants in the training session. Capture attendance and quiz data.
 </li>
 <li>
 
 Project Involvement:
 
 Collaborate on projects that run parallel to the core responsibilities, contributing to the overall growth and success of the department.
 </li>
 </ol>
 
 
 
 
 
 Experience (Years &amp; Field)
 
 
 
 Minimum of 2 -3 years of relevant experience
 
 
 
 Educational Qualification
 
 
 
 Graduate
 
 
 
 Skills &amp; Abilities
 
 
 <ul>
 <li>
 Proficiency in learning management systems (LMS) and e-learning tools.
 </li>
 <li>
 Advanced knowledge of MS Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Familiarity with data management, reporting tools &amp; problem-solving skills
 </li>
 <li>
 Excellent interpersonal skills and the ability to work collaboratively.
 </li>
 <li>
 Attention to detail and commitment to delivering high-quality work.
 </li>
 <li>
 Adaptability and a willingness to learn and embrace new technologies.
 </li>
 <li>
 Time management and organizational skills.
 </li>
 <li>
 Proactive and results-oriented mindset.
 </li>
 </ul>
</div>

Executive -Learning and Development

Palazzo Versace Dubai

<div>
 <ul>
 <li>
 Identify learning, training, and development needs across all hotel departments.
 </li>
 <li>
 Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.
 </li>
 <li>
 Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.
 </li>
 <li>
 Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.
 </li>
 <li>
 Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.
 </li>
 <li>
 Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.
 </li>
 <li>
 Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.
 </li>
 <li>
 Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.
 </li>
 <li>
 Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.
 </li>
 <li>
 Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.
 </li>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.
 </li>
 <li>
 Minimum of 2 years&rsquo; experience in a similar role within a luxury five-star hotel environment.
 </li>
 <li>
 Proven track record of achieving training objectives and delivering high-quality learning programs.
 </li>
 <li>
 Strong facilitation, presentation, and public speaking skills.
 </li>
 <li>
 Excellent communication and active listening abilities.
 </li>
 <li>
 Ability to design, develop, and implement effective training programs.
 </li>
 <li>
 Proficiency in English (knowledge of an additional European language is preferred).
 </li>
 <li>
 Aptitude for statistical analysis, including experience with statistical software.
 </li>
 <li>
 Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.
 </li>
 </ul>
</div>

Learning & Development Manager

DUBAI PROPERTIES GROUP LLC

<ul><li>Support the training manager in identifying and meeting L&D demand from the business, and in conducting TNA using data from the year end reviews, and development goals in Tahweel.</li><li>Support in organizing and executing training as per the training calendar and ensure that employees receive relevant and effective training that supports their professional development and the overall goals of the organization.</li><li>Work with training vendors and the business stakeholders to implement special L&D programs planned for the year, for example Flagship Leadership Programs, and the Youth Development Program.</li><li>Manage the e-learning platforms such as E-Cornell/ STRYVE, ensuring employees complete appropriate courses based on their job responsibilities, skills gaps, and career aspirations.</li><li>Create and implement online learning campaigns to increase adoption and consistent usage of the platforms. Support evaluation of training effectiveness through data analysis</li><li>Prepare monthly L&D reports and the slide decks for monthly Operations reviews.</li><li>Support maintenance of training logs and generate/prepare reports on training activities/programs to track employee progress, identify areas for improvement, and provide recommendations to section heads for informed decision making.</li><li>Support all talent management activities- talent reviews with the business, preparation of reports and talent slide decks for Company and management and maintain talent review data on Tahweel.</li><li>Support completion of PDPs for targeted employees, specifically, potential successors to critical positions, and all UAENs. Generate/prepare reports to track employee progress, identify areas for improvement, and provide recommendations to section heads for informed decision making.</li><li>Utilize RPAs for managing training invites, uploading training records to Tahweel, and providing monthly Sphera (ESG) updates.</li><li>Support the preparation, utilization, and reporting of annual training budget.</li><li>Support the preparation of the organizational map for the engagement survey launch.</li><li>Support development, maintenance, and implementation of competence matrices, and assessments.</li><li>Assist with departmental ad hoc projects and activities as required.</li></ul>

Senior Executive  Learning and Development

Gerab Group

Position: Learning &amp; Development Officer/ Soft Skills TrainerLocation: Dubai.Role Description&middot; The Learning &amp; Development Officer assists in planning, coordinating, and delivering learning programs across the organization. The role manages the Learning Management System (LMS), rolling out programs as per the annual training schedule, and conducting in-house soft skills training programs.&middot; By identifying needs, facilitating training, and assessing outcomes, the role holder supports employees' development plans and assists the Talent Development team in enhancing communication, teamwork, time management, and other behavioural skills throughout the organization.Qualification &amp; Experience&middot; Bachelor's degree Human Resources, or related field&middot; Proficiency in delivering Soft Skills training.&middot; 4-5 yrs of experience in delivering soft skills trainings, preferably within the hospitality industry, and should have created effective learning programs and managed training coordination.&middot; Experience in working with e-learning Management Systems and the ability to interpret LMS platforms adoption reports and use analytics to improve training impact.&middot; Training Certifications from accredited institutes, such a, such as ATD, ISPI, ASTD, SHRM, and ICFtage.&middot; Excellent knowledge of soft skills training methodologies and techniques&middot; Strong Presentation Skills and effective Communication abilities&middot; Attention to detail and follow-through&middot; Strong planning and organizational ability&middot; Excellent organizational and time-management skills&middot; Ability to adapt training methods and materials to suit different learning styles.Candidate should be available in UAE for interviews.Job Types: Full-time, PermanentPay: AED8,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Have you delivered soft skills trainings classroom/ online in UAE?</li></ul>Experience:<ul><li>LMS administration: 3 years (Required)</li></ul>

LMS Administrator and Soft Skills Trainer

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