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<div>
 
 
 CTG overview
 
 
 
 CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!
 
 
 But do you know who we are? And what do we do?
 
 
 
 
 
 We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.
 
 
 
 
 
 Here&rsquo;s a list of services we offer:
 
 
 &bull;Staffing solutions and HR management services
 
 
 &bull;Monitoring and evaluation
 
 
 &bull;Fleet management and logistics
 
 
 &bull;Facilities management
 
 
 &bull;Sustainability and Communications Advisory
 
 
 &bull;Election monitoring and observation
 
 
 &bull;IT professional services
 
 
 &bull;Medical assistance
 
 
 Visit www.ctg.org to find out more.
 
 
 
 
 
 
 Overview of position
 
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 Our teams are diverse, multicultural, and deeply committed to our CTG mission. As we continue to grow and strengthen our internal capabilities, the People &amp; Culture Specialist will support our staff, contribute to a positive employee experience, and help ensure our people practices remain aligned with our values, operational context and strategic objectives.
 
 
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 Performance &amp; Talent Development
 
 
 <ul>
 <li>
 Coordinate the annual performance review cycle and ensure a clear, consistent approach across teams.
 </li>
 <li>
 Support managers in goal setting, feedback conversations, and development plans.
 </li>
 <li>
 Track performance trends and share insights to support talent growth and workforce planning.
 </li>
 <li>
 Assist with performance improvement processes when needed (including the performance improvement plans) and with disciplinary cases.
 </li>
 </ul>
 
 
 
 
 
 Learning &amp; Growth
 
 
 <ul>
 <li>
 Support the design and roll out of learning initiatives and ongoing capability building.
 </li>
 <li>
 Lead the
 
 Account Management Academy
 
 (support learning design/development, vendor management, coordination, scheduling, progress tracking, follow-up).
 </li>
 <li>
 Collect feedback and measure the effectiveness of learning activities.
 </li>
 </ul>
 
 
 
 
 
 Employee Retention &amp; Engagement
 
 
 <ul>
 <li>
 Monitor turnover trends, conduct exit interviews and extract insights, and help identify improvement opportunities.
 </li>
 <li>
 Support employee engagement initiatives and follow-up actions.
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Salary Reviews
 
 
 <ul>
 <li>
 Support annual salary review cycles and bench-marking exercises.
 </li>
 <li>
 Ensure alignment with compensation guidelines and internal equity.
 </li>
 </ul>
 
 
 
 
 
 Policy Management
 
 
 <ul>
 <li>
 Support the development and updating of HR policies related to performance, reward, attendance and flexible working arrangements.
 </li>
 <li>
 Ensure policies are understood, adopted, and applied consistently.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting
 
 
 <ul>
 <li>
 Work closely with Talent Acquisition, Finance, Personnel Administration, and leadership teams.
 </li>
 <li>
 Prepare periodic reports and insights to support decision-making.
 </li>
 <li>
 Stay up to date with HR trends, especially in performance management, learning, and retention.
 </li>
 </ul>
 
 
 
 
 
 
 REPORTING TO
 
 : Chief People Officer
 
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 
 Experience:
 
 minimum 4 years hands-on experience in HR (performance management, L&amp;D, or talent management exposure preferred).
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in HR, Business, Psychology, Social Sciences, or related field (Master&rsquo;s degree is a plus but not required).
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 High attention to detail and strong follow-through.
 </li>
 <li>
 Good understanding of HR policies, talent processes, compensation basics, and labour law fundamentals.
 </li>
 <li>
 Comfortable working with HR systems and data (Excel proficiency required).
 </li>
 <li>
 Growth mindset, willingness to learn, and proactive ownership.
 </li>
 <li>
 
 Language:
 
 Fluency in English (written and spoken).
 </li>
 </ul>
 
 
 
 
 
 Team management
 
 
 <ul>
 <li>
 This role has no direct people management responsibilities
 </li>
 </ul>
</div>

People and Culture Specialist

International SOS

<div>
 Aspire Lifestyles stands as a premier global provider of Concierge and Loyalty services, dedicated to enhancing client experiences across diverse sectors such as banking, payments, insurance, luxury retail, automobile, and luxury property industries. Rooted in innovation and excellence, Aspire Lifestyles delivers comprehensive solutions including employee concierge services, wellness programs, and advanced digital initiatives designed to enrich customer engagement and satisfaction.
 
 
 In the role of LDQC Specialist, you will serve as a pivotal expert charged with the strategic design, planning, and execution of Aspire Lifestyles&rsquo; local Learning, Development, Quality, and Compliance agenda. Your mission will be to establish, standardize, and propagate robust learning curricula aimed at equipping all Service Delivery team members with the skills, confidence, and competency necessary to uphold and surpass client and customer expectations consistently.
 
 
 For further details about our company and values, please visit www.aspirelifestyles.com.
 
 
 
 Key Skills And Knowledge
 
 
 
 <ul>
 <li>
 Passionate about nurturing talent and driving business enhancements through innovative learning strategies.
 </li>
 <li>
 Adept at applying the latest methodologies and best practices in Learning and Development to create impactful training solutions.
 </li>
 <li>
 Strong adherence to Aspire Lifestyles and International SOS&rsquo;s operational policies and procedures, ensuring compliance and integrity in all activities.
 </li>
 <li>
 Committed to delivering exceptional, "White Glove" customer service across all touchpoints.
 
 
 </li>
 </ul>
 
 Critical Competencies
 
 
 
 <ul>
 <li>
 Action Oriented: Energetic and resourceful, eager to take initiative with a proactive, hands-on approach to challenges.
 </li>
 <li>
 Business Acumen: Insightful understanding of business operations and trends, leveraging data to inform strategic L&amp;D decisions and demonstrate measurable impact.
 </li>
 <li>
 Customer Focus: Consistently prioritizes client satisfaction, actively gathering and incorporating customer feedback to enhance training delivery and outcomes.
 </li>
 <li>
 Drive Results: Relentlessly goal-driven, consistently surpassing objectives and inspiring a results-oriented culture.
 </li>
 <li>
 Functional/Technical Expertise: Mastery of learning and development practices aligned with the seven pillars of L&amp;D, coupled with quality and compliance oversight.
 </li>
 <li>
 Integrity &amp; Trust: Recognized as a trustworthy and transparent professional, adhering to ethical standards and fostering open, honest communication.
 </li>
 <li>
 Vision &amp; Purpose Management: Articulates an inspiring vision that motivates teams and aligns efforts towards shared goals.
 </li>
 <li>
 Motivating Others: Builds an empowering work environment that encourages collaboration, ownership, and peak performance.
 </li>
 <li>
 Resilience: Demonstrates unwavering determination, overcoming obstacles to achieve excellence for self and team members.
 
 
 </li>
 </ul>
 
 Job Requirement
 
 
 
 A successful candidate will excel in designing innovative curriculums, managing quality assurance metrics, and fostering a culture of continuous improvement and compliance adherence within a dynamic, multicultural environment.
 
 
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Experience in Learning &amp; Development, Quality, and Compliance within operational or technical frameworks.
 </li>
 <li>
 Project management skills are advantageous, with a background in concierge, hospitality, luxury services, or related sectors preferred.
 </li>
 <li>
 Cultural competence and geographical awareness are essential for effective team support across diverse regions.
 </li>
 <li>
 Preferably with experience in banking, hotel, or travel industries.
 </li>
 <li>
 Academic credentials in adult learning, service industry education, quality evaluation, or management of development programs.
 
 
 </li>
 </ul>
 
 Language And Travel Requirements
 
 
 
 <ul>
 <li>
 Fluency in oral and written English and Khaleeji Arabic is mandatory.
 </li>
 <li>
 Additional proficiency in French or Russian language is considered a strong advantage.
 </li>
 <li>
 Willingness and availability for travel locally and internationally to support Aspire Lifestyles&rsquo; diverse locations as required.
 
 
 </li>
 </ul>
 
 We Take Care Of Our Employees
 
 
 
 <ul>
 <li>
 Office location is accessible via public transport
 </li>
 <li>
 Medical coverage for employee (outpatient and inpatient)
 </li>
 <li>
 Highly engaged and empowered work culture
 </li>
 <li>
 Continuous learning &amp; development
 </li>
 </ul>
</div>

LDQC Specialist

WebBeds

<div>About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices &ndash; saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC&rsquo;s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions &ndash; Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at www.webbeds.com
WebBeds is a travel brand of the Web Travel Group (ASX: WEB). 
In this role you will: 

The global Learning and Skills Manager is responsible for designing, implementing, and managing enterprise-wide learning strategies that build future-ready capabilities across regions. This role drives innovation in learning, ensures consistency in global standards, and fosters a culture of continuous development through strategic partnerships, data-driven insights, and learning technologies.

As Learning and Skills Manager, you will lead the implementation of our learning and skills strategy, ensuring alignment with organisational goals and adapting to evolving business needs. You will work closely with senior leadership and department heads to align initiatives with business objective. You will oversee the design, implementation, and evaluation of programmes to address skills gaps and training needs.

You will partner with Talent Management to design and deliver leadership development supporting the development WebBed&rsquo;s leaders and succession pipeline. You will be a key member of the change management team responsible for the deployment of our new LMS, Workday. You will ensure continuous improvement in learning initiatives and future skills building.

Additionally, you will manage learning and skills budget, external vendors and an internal learning community and ensure compliance with training requirements are met. A key part of your role will be promoting a culture of adaptability and continuous learning. 
Key elements to this role include, but not limited to:
<ul><li>
Lead the implementation of the learning and skills strategy aligned with organisational goals.</li><li>
Oversee the design, implementation, and evaluation of learning and development programmes.</li><li>
Partner with regional and functional leaders to tailor learning solutions to local needs</li><li>
Collaborate with HR, Talent, and Centers of Excellence to embed learning into broader talent strategies</li><li>
Consult with subject matter experts to ensure relevance and quality of content</li><li>
Encourage adoption of innovative learning solutions like virtual reality or gamification.</li><li>
Engage and support a global network of internal trainers and learning professionals</li><li>
Promote a culture of continuous learning through enterprise-wide initiatives</li><li>
Champion agile ways of working and continuous improvement in learning operations
</li><li>Own and manage relationships with learning content providers, including Udemy, ensuring the workforce has access to high-quality training and development resources.</li><li>
Oversee the design, implementation and evaluation of learning and development programmes.</li><li>
Manage leadership development programmes in alignment with the leadership competency framework</li><li>
Oversee deployment, management and optimisation of Learning Management System (LMS) and other technologies.
</li><li>Implement evaluation frameworks to measure the effectiveness of training and development programmes.</li><li>
Use feedback and data to drive continuous improvement of learning initiatives.</li><li>
Ensure compliance with mandatory training requirements and industry standards.</li><li>
Foster an inclusive learning environment that values diverse perspectives</li><li>
Cultivate a culture of adaptability and continuous learning.</li><li>
Ensure programmes address identified skills gaps and training needs.</li><li>
Manage budget for learning &amp; skills initiatives.</li><li>
Establish and update core competencies and skills frameworks and collaborate with teams to integrate these into recruitment and development processes.</li><li>
Ensure competency and skills frameworks adapt to changes in the organisation and industry</li><li>
Equip leaders and teams with skills and tools for navigating changes in the organisation and industry.</li><li>
Monitor industry trends and provide insights to ensure competency and skill frameworks remain relevant and updated.</li><li>
Develop and implement change management strategies to manage organisational change effectively, providing guidance and resources to employees during transitions.</li><li>
Prepare reports on learning and skills activities, outcomes, and ROI for senior leadership.</li><li>
Stay informed of industry trends and best practices to drive innovation within the department.</li><li>
Identify when to develop internally versus sourcing external providers. Source and manage third-party providers where required, ensuring a balance of quality, innovation, and ROI.</li><li>
Promote a culture of continuous learning through enterprise-wide initiatives
 
</li><li>Champion agile ways of working and continuous improvement in learning operations
</li></ul>Qualifications &amp; Experience
<ul><li>
Proven experience in global learning and development roles, ideally within complex, multinational organisations
</li><li>Strong expertise in LMS deployment, learning content design, and digital learning platforms
</li><li>Excellent stakeholder management and cross-cultural communication skills
</li><li>Data-driven mindset with experience in learning analytics and impact reporting
</li><li>Familiarity with agile methodologies and modern learning frameworks</li></ul> 


The skills we would love to see in your suitcase!
<ul><li>
Minimum 5-7 years of experience within learning and skills development.</li><li>
3+ years of people management experience</li><li>
Strong expertise in designing and delivering learning strategies and initiatives, including experience with both traditional and digital training methodologies.</li><li>
A deep understanding of leadership development, with the ability to design and execute programs that cultivate future leaders.</li><li>
Experience partnering with external content providers and managing learning platforms to deliver impactful and scalable training solutions.</li><li>
Highly analytical, with the ability to use data and feedback to measure program success and inform decision-making.</li><li>
Exceptional communication and presentation skills, with a talent for inspiring and aligning stakeholders at all levels.</li><li>
Knowledge of global learning trends and the ability to adapt strategies to meet the needs of a diverse, international workforce.</li><li>
Creative problem-solving abilities, with a focus on innovation and delivering engaging learning experiences.</li><li>
Strong collaboration skills, with experience working closely across Talent &amp; Culture, senior leaders, and cross-functional teams.</li><li>
A passion for fostering a culture of learning, coaching, and personal development within an organization.</li></ul> 
Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic &amp; passionate professionals. Our people are key to the success of our business &amp; everybody at WebBeds has their own unique role to play as we continue to drive the company forward. 
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do &amp; to deliver our partners with unbeatable service &amp; support.
International highly skilled group of experts from all around the globe<ul>
Dynamic environment with the chance to grow, influence &amp; impact change
Disruptive, fast-growing market leader within travel &amp; endless possibilities
Culture built on collaboration empowerment and innovation<li>
</li></ul>
Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid</div>

Learning & Skills Manager

Holiday Inn

<div>We are a people-powered business. So, we&rsquo;re looking for a Learning &amp; Development Manager who recognises that culture is key &ndash; with the passion to build capability, inspire growth, and actively support colleague engagement and people initiatives. This role plays a vital part in developing the skills, knowledge, and attitudes of our colleagues, enabling them to deliver truly memorable experiences to our guests.
A little taste of your day-to-day:

Every day is different at IHG, but you&rsquo;ll mostly be:
<div>
Learning &amp; Development 
<ul><li>Managing the day-to-day activities of the Learning &amp; Development function, ensuring proper documentation and compliance with all mandatory trainings and assessments</li><li>Developing onboarding and training resources, including creating visual and informative learning aids</li><li>Conducting Training Needs Analysis across the hotel by establishing core competencies for key positions and identifying or developing training programs to meet development needs</li><li>Designing, delivering, and evaluating learning programs to support operational excellence and career development</li><li>Establishing and driving leadership capability through targeted training, workshops, and development resources</li><li>Building and managing a departmental trainer platform to ensure effective delivery of training programs and continuous improvement</li><li>Creating and maintaining a talent pool of high-potential colleagues through Annual Performance Appraisals</li><li>Supporting and embedding a strong learning culture throughout the hotel</li></ul></div>
<div>
Colleague Engagement &amp; HR Support 
<ul><li>Playing a key role in planning, delivering, and evaluating colleague engagement activities and initiatives</li><li>Partnering with HR and department leaders to enhance colleague engagement, wellbeing, and retention</li><li>Supporting onboarding, orientation, performance management, and internal communication initiatives</li><li>Developing a strong network with other Learning &amp; Development professionals to share best practices and innovative approaches</li></ul></div>
What we need from you:
<ul><li>High school diploma, secondary education or equivalent</li><li>2 years&rsquo; related experience in Learning &amp; Development, Training, or Human Resources, or an equivalent combination of education and experience</li><li>Some college courses or qualifications in Human Resources, Learning &amp; Development, Education, or a related field preferred</li><li>Strong facilitation, coaching, communication, and engagement skills</li><li>Ability to influence, collaborate, and work effectively across multiple departments</li><li>Must speak fluent English</li><li>Other languages may be preferred</li></ul>
What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts, and some of the best training and development opportunities in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance &ndash; always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Learning and Development Manager - Holiday Inn and Suites Dubai Science Park

Richemont

<div>
 
 YOUR MISSION
 
 
 
 To drive both learning and employee engagement initiatives across the region, with a focus of 75% on Learning and 25% on Engagement. You will be instrumental in developing impactful training programs and fostering a vibrant, supportive workplace culture through our RICH IN WELLNESS program.
 
 
 
 HOW WILL YOU MAKE AN IMPACT?
 
 
 
 <ul>
 <li>
 Co-create and design innovative training programs, including pedagogical design, development of presentation materials (e.g., PowerPoint), and co-facilitation of workshops and sessions.
 </li>
 <li>
 Revamp and enhance current training performance analysis methodologies.
 </li>
 <li>
 Manage and maintain the regional L&amp;D Dashboard, providing insights and recommendations for continuous improvement.
 </li>
 <li>
 Actively contribute to and support the RICH IN WELLNESS program, focusing on its four key pillars: Physical, Mental, Social, and Financial well-being.
 </li>
 <li>
 Develop compelling and engaging visual and video content to promote and support engagement initiatives.
 </li>
 <li>
 Manage the regional communication plan for engagement activities, working in close collaboration with the Internal Communication team to ensure consistent and impactful messaging.
 
 
 </li>
 </ul>
 
 HOW WILL YOU EXPERIENCE SUCCESS WITH US?
 
 
 
 <ul>
 <li>
 Technical Skills:Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Experience with design and creation tools such as Canvas or similar platforms.Video editing skills are a significant plus.
 </li>
 <li>
 Soft Skills:Demonstrated curiosity and a genuine passion for learning and development.Strong public speaking and presentation abilities, with the confidence to co-facilitate training sessions.Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.Creative mindset with an eye for engaging content.Strong organizational skills and attention to detail.
 </li>
 <li>
 Education &amp; Experience:Bachelor's degree in Human Resources, Education, Communications, or a related field.Previous experience in Learning &amp; Development, HR, or Communications roles.
 </li>
 </ul>
</div>

Learning & Development Executive - UAE National (12-month Fixed Term Contract)

Sheraton Grand Hotel, Dubai

<div>
 
 
 HUMAN RESOURCES VISION
 
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 Experience Requirements
 
 
 
 A strong Service Quality Trainer typically brings:
 
 <ul>
 <li>
 
 3&ndash;5 years of hospitality or customer service leadership experience
 
 </li>
 </ul>
 
 Experience in luxury hotels front of house operation, F&amp;B, retail would be additional benefit.
 
 <ul>
 <li>
 
 Hands‑on training facilitation experience
 
 </li>
 </ul>
 
 Delivering workshops, onboarding sessions, brand standards training, or skill‑based coaching.
 
 <ul>
 <li>
 
 Background in quality assurance or service audits
 
 </li>
 </ul>
 
 Familiarity with LQA, Forbes, internal brand audits, or guest experience measurement tools.
 
 <ul>
 <li>
 
 Experience designing training materials
 
 </li>
 </ul>
 
 Creating SOPs, learning modules, role‑plays, and competency‑based content.
 
 <ul>
 <li>
 
 Exposure to performance management and coaching
 
 </li>
 </ul>
 
 Supporting teams in improving luxury service behaviours, communication, and guest recovery.
 
 <ul>
 <li>
 
 Understanding of adult learning principles
 
 </li>
 </ul>
 
 Experience applying interactive, learner‑centered training methods based on the audience.
 
 <ul>
 <li>
 
 Cross‑departmental collaboration
 
 </li>
 </ul>
 
 Working with operations, HR, and leadership teams to align service culture.
 
 
 
 
 
 
 Certification &amp; Skills
 
 
 <ul>
 <li>
 Train-The-Trainer certification
 </li>
 <li>
 Forbes certification as additional benefit
 </li>
 <li>
 Experience with brand audits
 </li>
 <li>
 Multilingual communication skills
 </li>
 <li>
 AI usage
 </li>
 <li>
 Forbes Standard Service experience is an added advantage
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 
 
 1. Training &amp; Facilitation Skills
 
 
 <ul>
 <li>
 Engaging presentation and facilitation
 </li>
 <li>
 Ability to adapt style to different learning levels
 </li>
 <li>
 Skilled in role‑plays, simulations, and experiential learning
 </li>
 <li>
 Strong storytelling and communication
 </li>
 </ul>
 
 
 2. Service Excellence Expertise
 
 
 <ul>
 <li>
 Deep understanding of luxury guest experience standards
 </li>
 <li>
 Knowledge of brand values and service culture
 </li>
 <li>
 Ability to translate standards into practical behaviours
 </li>
 <li>
 Strong grasp of guest recovery techniques
 </li>
 </ul>
 
 
 3. Coaching &amp; Feedback
 
 
 <ul>
 <li>
 One‑on‑one coaching capability
 </li>
 <li>
 Constructive feedback delivery
 </li>
 <li>
 Observation and behavioural assessment
 </li>
 <li>
 Ability to motivate and influence frontline teams
 </li>
 </ul>
 
 
 4. Instructional Design
 
 
 <ul>
 <li>
 Creating SOPs, training guides, and e‑learning content
 </li>
 <li>
 Structuring learning objectives and competency frameworks
 </li>
 <li>
 Designing assessments and evaluation tools
 </li>
 </ul>
 
 
 5. Quality &amp; Performance Orientation
 
 
 <ul>
 <li>
 Data‑driven approach to service improvement
 </li>
 <li>
 Understanding of KPIs like GSS, LQA, mystery audits
 </li>
 <li>
 Ability to identify service gaps and propose solutions
 </li>
 </ul>
 
 
 6. Emotional Intelligence &amp; Communication
 
 
 <ul>
 <li>
 Empathy and active listening
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Cultural sensitivity (especially important in GCC hospitality)
 </li>
 <li>
 Ability to build trust and rapport
 </li>
 </ul>
 
 
 7. Leadership &amp; Influence
 
 
 <ul>
 <li>
 Ability to inspire service culture
 </li>
 <li>
 Stakeholder management
 </li>
 <li>
 Confidence to train senior leaders when needed
 </li>
 <li>
 Change management awareness
 </li>
 </ul>
 
 
 8. Organization &amp; Project Management
 
 
 <ul>
 <li>
 Planning training calendars
 </li>
 <li>
 Coordinating cross‑departmental initiatives
 </li>
 <li>
 Managing documentation and follow‑up
 </li>
 <li>
 Strong attention to detail
 </li>
 </ul>
 
 
 
 
 
 PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
 
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work occasionally on weekends.
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Dubai has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Quality Service Trainer (Assistant Manager Level)

Samana Group of Companies

Training Needs Analysis (TNA) &amp; Capability Building:<ul><li>Conduct structured Training Needs Analysis using performance data, sales metrics, and sales observations.</li><li>Design learning journeys aligned to experience levels (new joiners, performers, high potentials,)</li><li>Design and implement a multi-tiered competency framework for diverse roles</li></ul>Training Design &amp; Content Creation:<ul><li>Create high-impact sales training content, Pitch decks, Product &amp; market knowledge, Competition analysis</li><li>Develop facilitator guides, participant workbooks, role-play scenarios, assessments, and microlearning assets</li><li>Ensure content is business-relevant, scalable, and performance-driven</li></ul>Training Facilitation &amp; Delivery:<ul><li>Facilitate classroom, virtual, and blended learning programs</li><li>Conduct onboarding programs, refresher trainings, and advanced sales workshops</li><li>Drive behavioural reinforcement through simulations, role plays, and case-based learning</li></ul>Coaching &amp; Performance Enablement:<ul><li>Coach frontline sales teams and managers using structured coaching frameworks</li><li>Enable sales managers to become effective on-the-job coaches</li><li>Conduct sales observations / call audits to provide actionable feedback</li></ul>Performance Measurement &amp; Impact Analysis:<ul><li>Track training effectiveness metrics (pre/post assessments, productivity KPIs, conversion ratios)</li><li>Link training outcomes to business performance and revenue indicators</li><li>Present insights and recommendations.</li></ul>Stakeholder Management:<ul><li>Act as a strategic L&amp;D partner to Sales Leadership, Business Heads, and Support Functions</li><li>Translate business goals into capability-building interventions</li><li>Regularly engage with stakeholders to assess skill gaps, productivity challenges, and performance trends</li></ul>Experience in Real estate required. Arabic speaker preferred. Job Type: Full-timePay: AED1.00 - AED2.00 per month

Training Manager

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