customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

sales coordinator

call center agent

branch manager

manager call center

Sybrid Pvt Ltd.

We&rsquo;re Hiring &ndash; Assistant Manager Call Center Operations Location: Lahore Industry: Call Center / BPO Experience: 4 to 7 YearsAre you a proactive leader with strong operational expertise and a passion for team development? Join our dynamic Call Center team and drive service excellence across every interaction!Key Responsibilities:<ul><li>Lead and manage daily operations of the call center team to ensure service levels are met.</li><li>Monitor and analyze KPIs to drive performance and implement improvements.</li><li>Coordinate with internal departments for smooth operations and timely issue resolution.</li><li>Coach, mentor, and develop team leaders and agents for optimal productivity.</li><li>Ensure adherence to compliance, quality standards, and client expectations.</li></ul>Requirements:<ul><li>Minimum 4&ndash;7 years of relevant experience in a call center or BPO environment.</li><li>Strong leadership, communication, and analytical skills.</li><li>Hands-on experience with CRM systems and reporting tools.</li><li>Proven ability to handle high-pressure environments and shifting priorities.</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Collaborative work culture</li><li>Competitive compensation &amp; performance-based rewards</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Call Center Operations

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

Edge Solutions

We are hiring agents(female) for our call centre.Join our team as an Call Center agent for Night Shift with a Fixed salary plus good commissionJoin us now.Perks of the job include:Fixed salary plus commission<ul><li>5 days a week.</li></ul><ul><li>Daily, Weekly, and monthly bonuses.</li></ul><ul><li>performance based incentives.</li></ul><ul><li>Attendance based Allowances.</li></ul>Job Type: Part-timePay: Rs55,000.00 - Rs85,000.00 per monthWork Location: In person

Need Staff for call center

We are hiring fresh &amp; experienced staff for call center job in lahore different areas. -inbound/outbound call center with Urdu/English you just handeld a calls via system &amp; dealing with customers on call we are also providing 4 to 7 days training period. -We need males/females staff must be good comunication skills good speaking power in Urdu/English -Monthy salary+comissions+incentives (30,000 to 75,000)+ comissions+bonuses -Morning evening night shifts -part time/full time -permanent job -salary on time -excellent environment -Qualification Matric/inter to masters 18 to 32 age limit Students must be apply with fully confidentPay: Rs45,000.00 - Rs85,000.00 per monthWork Location: In person

Urdu & Punjabi Call Center Jobs

Nopex Services

We are Hiring Staff for Call Center in lahore. Male /Female , Freshers , Experience , person can Apply. Three Shifts are available Morning , Evening , Night. Fix Salary 25000-70000. Saturday Half day and Sunday off APPLY NOW!!Job Types: Part-time, FresherPay: Rs45,000.00 - Rs85,000.00 per monthWork Location: In person

Urdu & Punjabi call center

Taqar Consulting Co. LLC

Call Center ManagerLocation: Islamabad or Lahore, Pakistan Job Type: Full-time | On-site Salary: PKR 150,000 &ndash; 300,000We are hiring an experienced Call Center Manager to lead and manage inbound and outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.Key Responsibilities<ul><li>Manage daily call center operations</li><li>Lead and supervise 20+ agents</li><li>Drive KPIs: conversion, productivity, quality, attendance</li><li>Conduct team meetings, coaching, and performance reviews</li><li>Handle escalations and improve team performance</li></ul>Requirements<ul><li>2+ years experience as Call Center Manager / Telemarketing Manager / Senior Team Lead</li><li>Proven experience managing 20+ agents</li><li>Strong leadership and communication skills</li><li>Good understanding of call center KPIs</li><li>Fluent in English &amp; Urdu</li></ul>What We Offer<ul><li>Competitive salary</li><li>Stable full-time role</li><li>Professional call center environment</li><li>Growth opportunity based on performance</li></ul>Apply with your updated CVJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Call Center Manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Title: Call Center ManagerLocation: Johar Town, LahoreSalary: PKR 70,000&ndash;100,000 (based on experience)Timings: 2:00 PM &ndash; 11:00 PMExperience Required: 4&ndash;5 YearsJob Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:Manage daily call center operations and ensure smooth workflowLead, train, and motivate team leads and call center agentsMonitor KPIs, call quality, performance metrics, and attendanceDevelop strategies to improve productivity, sales, and customer satisfactionHandle escalated customer issues and ensure timely resolutionPrepare daily, weekly, and monthly performance reportsImplement SOPs, policies, and performance improvement plansCoordinate with senior management to meet business targetsEnsure compliance with company standards and call center best practicesRequirements:4&ndash;5 years of proven experience as a Call Center Manager or similar roleStrong leadership and team management skillsExcellent communication and problem-solving abilitiesExperience with inbound/outbound call center operationsAbility to analyze performance data and drive improvementsProficient in MS Office and call center CRM toolsAbility to work evening shifts (2 PM &ndash; 11 PM)What We Offer:Competitive salary package (PKR 70,000 &ndash; 100,000)Professional and growth-oriented work environmentPerformance-based incentivesCareer development opportunitiesJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>International Outbound Calls: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Explore 576+ Manager call center in Lahore this March. Find roles across top companies and apply now to boost your career.

576 manager call center jobs In Lahore

Assistant Manager Call Center Operations

Senior Manager Operations – Call Center (Fintech/BPO)

Need Staff for call center

Urdu & Punjabi Call Center Jobs

Urdu & Punjabi call center

Call Center Manager

Call Center Manager