operations executive

associate manager - operations Jobs in Lahore

associate manager - operations

business manager

admin and operation executive Jobs in Lahore

admin and operation executive

administrative manager

manager of operations

CureMD

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Operations in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.</div></li><li><div>
Enforce SOPs and SLAs, ensuring consistency and compliance across departments.</div></li><li><div>
Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).</div></li><li><div>
Conduct weekly data audits to ensure 98% accuracy in reports.</div></li><li><div>
Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.</div></li><li><div>
Deliver ad hoc data analyses within 48 hours of request.</div></li><li><div>
Monitor SOP adherence and flag any breaches within two hours.</div></li><li><div>
Facilitate monthly SOP refresher workshops.</div></li><li><div>
Identify at least three actionable trends per month with ROI-backed recommendations.</div></li><li><div>
Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</div></li><li><div>
6+ years of experience in marketing project coordination/operations, with exposure to project leadership.</div></li><li><div>
Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li><li><div>
Proficiency in project management and collaboration tools.</div></li><li><div>
Demonstrated ability to manage budgets, timelines, and project risks.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Associate Manager - Operations

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Operations
 </strong>
 in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.
  </li>
  <li>
   Enforce SOPs and SLAs, ensuring consistency and compliance across departments.
  </li>
  <li>
   Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).
  </li>
  <li>
   Conduct weekly data audits to ensure &ge;98% accuracy in reports.
  </li>
  <li>
   Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.
  </li>
  <li>
   Deliver ad hoc data analyses within 48 hours of request.
  </li>
  <li>
   Monitor SOP adherence and flag any breaches within two hours.
  </li>
  <li>
   Facilitate monthly SOP refresher workshops.
  </li>
  <li>
   Identify at least three actionable trends per month with ROI-backed recommendations.
  </li>
  <li>
   Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   6+ years of experience in marketing project coordination/operations, with exposure to project leadership.
  </li>
  <li>
   Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management abilities.
  </li>
  <li>
   Proficiency in project management and collaboration tools.
  </li>
  <li>
   Demonstrated ability to manage budgets, timelines, and project risks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Legends Academy Pakistan

<div>
 <strong>
  Operations Manager
 </strong>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Virgil Sports (Private) Limited T/A Legends Academy Pakistan
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  <span>
   Lahore
  </span>
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  <span>
   CEO
  </span>
 </p>
 <p>
  <strong>
   Department:
  </strong>
  <span>
   Operations
  </span>
 </p>
 <p>
  <strong>
   Contract Type:
  </strong>
  <span>
   Full-Time (Permanent)
  </span>
 </p>
 <p>
  <strong>
   Start Date:
  </strong>
  <span>
   Immediate
  </span>
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  <span>
   PKR 90,000 per month
  </span>
 </p>
 <p>
  <br/>
 </p>
 <strong>
  Role Summary
 </strong>
 <p>
  <strong>
   Have you dreamed of football truly flourishing in Pakistan?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Of seeing the sport you love being rolled out across the children of Pakistan &mdash; in a safe, professional, and structured manner, with best-in-class coaching and pedagogy?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Of working in a purposeful organisation that&rsquo;s growing year on year, expanding city by city, and setting new standards for how sport is delivered?
  </strong>
 </p>
 <p>
  <strong>
   Do you want to work alongside international experts from the UAE, Europe, and the US &mdash; right here in Pakistan &mdash; to make that happen?
  </strong>
 </p>
 <p>
  <span>
   Then join
  </span>
  <strong>
   Legends Academy Pakistan
  </strong>
  <span>
   , the country&rsquo;s leading and fastest-growing football academy, as we build the systems, structure, and opportunities that are transforming grassroots football.
  </span>
 </p>
 <p>
  At Legends, we&rsquo;re not just developing players &mdash;
  <strong>
   we&rsquo;re building a movement
  </strong>
  <span>
   .
  </span>
 </p>
 <p>
  As
  <strong>
   Operations Manager
  </strong>
  <span>
   , you&rsquo;ll be at the centre of it all &mdash; ensuring our programs, facilities, and events run seamlessly across
  </span>
  <strong>
   DHA, Gulberg, Johar Town
  </strong>
  <span>
   , and beyond &mdash; keeping the foundation of Pakistan&rsquo;s football revolution running strong.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <strong>
  Key Responsibilities
 </strong>
 <strong>
  Ground &amp; Facility Management
 </strong>
 <ul>
  <li>
   <span>
    Ensure all football grounds, equipment, and facilities are operational, clean, and ready for sessions.
   </span>
  </li>
  <li>
   <span>
    Liaise daily with each
   </span>
   <strong>
    Senior Coach
   </strong>
   <span>
    and
   </span>
   <strong>
    Ground Manager
   </strong>
   <span>
    to confirm smooth execution of training sessions, match days, and events.
   </span>
  </li>
  <li>
   Supervise term transitions &mdash; ensuring equipment setup, branding, and registration areas are ready.
  </li>
  <li>
   Coordinate maintenance and repairs to keep all facilities in top condition.
  </li>
 </ul>
 <strong>
  Equipment &amp; Inventory Management
 </strong>
 <ul>
  <li>
   <span>
    Track and manage academy inventory including footballs, bibs, cones, kits, nets, and merchandise.
   </span>
  </li>
  <li>
   <span>
    Maintain central records of inflows, outflows, and balances per location.
   </span>
  </li>
  <li>
   <span>
    Conduct weekly reconciliations with ground managers and identify shortages or losses.
   </span>
  </li>
  <li>
   <span>
    Keep storage and stock areas tidy, labelled, and systematically arranged.
   </span>
  </li>
 </ul>
 <strong>
  Attendance, Bookings &amp; Scheduling
 </strong>
 <ul>
  <li>
   <span>
    Maintain an up-to-date
   </span>
   <strong>
    bookings sheet
   </strong>
   <span>
    across all grounds.
   </span>
  </li>
  <li>
   Oversee
   <strong>
    ground managers and receptionists
   </strong>
   <span>
    to ensure the correct attendance of all players is recorded daily.
   </span>
  </li>
  <li>
   Verify attendance sheets are printed, distributed, and collected each day.
  </li>
  <li>
   Maintain
   <strong>
    term schedules
   </strong>
   <span>
    ,
   </span>
   <strong>
    event calendars
   </strong>
   <span>
    , and ensure sessions are running to plan.
   </span>
  </li>
 </ul>
 <strong>
  Procurement &amp; Vendor Coordination
 </strong>
 <ul>
  <li>
   <span>
    Assist in sourcing academy materials and consumables in line with approved budgets.
   </span>
  </li>
  <li>
   <span>
    Obtain a minimum of two quotations, coordinate deliveries, and ensure quality checks.
   </span>
  </li>
  <li>
   <span>
    Submit all invoices and receipts for Finance verification and record keeping.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <strong>
  Reporting &amp; Oversight
 </strong>
 <ul>
  <li>
   <span>
    Submit
   </span>
   <strong>
    daily updates
   </strong>
   <span>
    confirming ground readiness, attendance completion, and any facility or stock issues.
   </span>
  </li>
  <li>
   Prepare
   <strong>
    weekly reports
   </strong>
   <span>
    covering attendance accuracy, inventory changes, low-stock alerts, and operational issues.
   </span>
  </li>
  <li>
   Submit
   <strong>
    monthly summaries
   </strong>
   <span>
    showing procurement value by category, inventory reconciliations, and event/tournament support.
   </span>
  </li>
  <li>
   Maintain transparency with the Financial Controller and ensure all documentation, reports, and stock registers are up to date.
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
 </strong>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s degree in Business, Operations, or Supply Chain.
   </span>
  </li>
  <li>
   <span>
    2&ndash;4 years of experience in operations, logistics, or facility management (sports, education, or retail preferred).
   </span>
  </li>
  <li>
   <span>
    Strong organisational, multitasking, and communication skills.
   </span>
  </li>
  <li>
   <span>
    Proficient in Excel / Google Sheets.
   </span>
  </li>
  <li>
   <span>
    Reliable, proactive, and able to coordinate multiple sites.
   </span>
  </li>
  <li>
   <span>
    Passion for football and youth development is a strong advantage.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Operations Manager

Contegris Pvt Ltd

<p><b>Position Details:</b></p><ul><li><b>Timings:</b> 10 am to 7 pm</li><li><b>Working Days:</b> Monday to Friday</li><li><b>Place of Posting:</b> Garden Town, Lahore</li><li><b>Deadline to apply:</b> 31 October 2025</li></ul><p><b>About Contegris</b></p><p>Contegris is a leading SaaS company dedicated to delivering <b>&ldquo;Technology Solutions for a Delightful Customer Experience.&rdquo;</b> Since 2012, we&rsquo;ve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.</p><p><b>Our Mission</b></p><ul><li>Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.</li><li>Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.</li><li>Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.</li><li>Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.</li><li>Develop cutting-edge AI, NLP, and ML solutions for CX and information security.</li></ul><p><b>Our Vision</b></p><p>Add value to 100,000 customers worldwide with our cutting edge CX solutions.</p><p><b>Role Overview</b></p><p>We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.</p><p>This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris&rsquo; next phase of growth &mdash; both locally and globally.</p><p><b>What You&rsquo;ll Do:</b></p><p><b>Strategy Execution &amp; Performance Management</b></p><ul><li>Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.</li><li>Lead EOS-style meeting rhythms &mdash; Weekly Level 10s, Scorecards, and Quarterly Reviews.</li><li>Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.</li><li>Ensure company-wide accountability, timely execution, and transparent reporting to leadership.</li></ul><p><b>Operational Excellence &amp; Process Optimization</b></p><ul><li>Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.</li><li>Build structured handoffs between Pre-Sales &rarr; Implementation &rarr; Support &rarr; Customer Success.</li><li>Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.</li><li>Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.</li></ul><p><b>Cross-Departmental Coordination</b></p><ul><li>Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.</li><li>Ensure alignment in customer lifecycle processes &mdash; from lead generation to renewal.</li><li>Work with HR to plan manpower, performance appraisals, training, and team development.</li><li>Collaborate with Product and Tech teams for new feature rollouts and internal readiness.</li></ul><p><b>Data, Reporting &amp; Insights</b></p><ul><li>Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).</li><li>Analyze key business data &mdash; pipeline velocity, SLA, response time, utilization, and churn.</li><li>Recommend strategic decisions based on insights, trends, and predictive analytics.</li><li>Work with the BI and DevOps teams to implement process and performance analytics.</li></ul><p><b>Leadership, Culture &amp; Continuous Improvement</b></p><ul><li>Coach and develop team leads to foster ownership, accountability, and discipline.</li><li>Promote Contegris core values &mdash; Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.</li><li>Drive &ldquo;Extreme Ownership&rdquo; and &ldquo;Direction over Speed&rdquo; culture across teams.</li><li>Lead quarterly reviews to recognize achievements and address improvement areas.</li></ul><p><b>Success in This Role Means</b></p><ul><li>Company operations are predictable, measurable, and continuously improving.</li><li>Departmental performance is visible in real time through dashboards and KPIs.</li><li>Cross-functional collaboration runs smoothly with minimal bottlenecks.</li><li>SLA, NPS, and Customer Experience metrics improve quarter over quarter.</li><li>Teams feel aligned, accountable, and motivated to achieve excellence.</li></ul><p><b>What We&rsquo;re Looking for:</b></p><ul><li>7&ndash;10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.</li><li>Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.</li><li>Proven experience managing multi-functional teams and delivering operational outcomes.</li><li>Excellent analytical, communication, and people management skills.</li><li>Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.</li><li>Entrepreneurial and structured mindset &mdash; thrives in dynamic, growth-stage environments.</li></ul><p><b>What We Don&rsquo;t Care About</b></p><ul><li>Your degree</li><li>Your ethnicity and race</li><li>The number of <b>years of experience</b> you&rsquo;ve had in operations or business management &mdash; we care more about what you can do than where you've been</li><li>Whether you&rsquo;ve held the <b>exact same title</b> before &mdash; if you have the right skills and mindset, you&rsquo;ll thrive here</li></ul><p><b>What We Care About the Most</b></p><ul><li><b>Response time</b> &mdash; as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical</li><li><b>Clear, confident communication</b> &mdash; whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key</li><li><b>Proactive ownership</b> &mdash; you take the initiative. If you spot a gap, you act before it becomes a problem</li><li><b>Adaptability</b> &mdash; you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving</li><li><b>Strategic thinking</b> &mdash; you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.</li><li><b>Team collaboration</b> &mdash; while you&rsquo;ll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal</li></ul><p><b>The Hard Parts</b></p><ul><li><b>Fast-paced environment</b> &mdash; things move quickly here, and sometimes there will be multiple urgent issues happening at once. You&rsquo;ll need to juggle priorities effectively and stay calm under pressure</li><li><b>Cross-department coordination</b> &mdash; working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight</li><li><b>Some repetitive tasks</b> &mdash; data entry, process documentation, and report generation will sometimes feel mundane, but they&rsquo;re key to keeping everything running smoothly</li><li><b>Long hours at times</b> &mdash; startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones</li></ul><p><b>The Upside</b></p><ul><li><b>High impact</b> &mdash; this is a leadership role where your decisions directly influence the company&rsquo;s success. Your work will shape the operational efficiency of Contegris as we scale</li><li><b>Career growth opportunities</b> &mdash; you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship</li><li><b>Dynamic work environment</b> &mdash; no two days are the same. You&rsquo;ll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally</li><li><b>Meaningful mission</b> &mdash; Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and you&rsquo;ll be at the forefront of this journey</li></ul><p><b>Compensation</b></p><p>Upto PKR 200,000 monthly gross. .If you believe you bring more to the table, apply and show us why.</p><p><b>Interview Process</b></p><p><i><b>Stage 1:Submit online application</b></i></p><p><i><b>Stage 2: Telephonic interview, 15 minutes</b></i></p><p><i>A brief conversation with our People Success team to learn more about your background and alignment with the role</i></p><p><i><b>Stage 3: Assessment Test, 30-45 minutes</b></i></p><p><i>You&rsquo;ll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.</i></p><p><i><b>Stage 4: Technical Interview Final interview, 30 minutes</b></i></p><p><i>A deeper discussion with team members to assess your technical expertise</i></p><p><i><b>Stage 5: Technical Interview Final interview, 30 minutes</b></i></p><p>Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Operation Manager

Abacus Outsourcing

<p>Job Title: Assistant Manager Call Center Operations</p><p>Working Hours: Rotational Shifts</p><p>Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.</p><p>Key Responsibilities:</p><p>Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).</p><p>Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.</p><p>Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.</p><p>Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.</p><p>Analyze performance data and prepare detailed reports with actionable insights for senior management.</p><p>Handle client escalations with professionalism and ensure timely resolution.</p><p>Drive process improvements to enhance operational efficiency and customer satisfaction.</p><p>Ensure compliance with company policies, regulatory standards, and industry best practices.</p><p>Support workforce planning including scheduling, resource allocation, and attendance tracking.</p><p>Qualifications &amp; Requirements:</p><p>Bachelor's/Master's degree in Business Administration, Management, or a related field.</p><p>4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.</p><p>Strong grasp of BPO workflows, KPIs, and quality assurance standards.</p><p>Excellent leadership, communication, and interpersonal skills.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.</p><p>Proficiency in MS Office, CRM systems, and performance monitoring dashboards.</p><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>BPO Operations Managing: 2 years (Required)</li></ul><p>Work Location: In person</p>

Assistant Manager Operation ( International Market)

MJ Holdings(Pvt.) Ltd

<p>We are stock broker listed member with PSX deals in share market.</p><p>Staff require for operations and trading on stock exchange portal and compliance having at least 2-3 years experience</p><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager - Operations

PepsiCo

<div>Overview:
<p>
Perform routine administrative tasks such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and assist the Ops. Director in his day to day working. The job also requires helping Ops. Director with various reports and different assignments.</p>
Responsibilities:
<ul><li>Update SC Ops Director calendar, maintain scheduling &amp; keep checking of daily activities.</li><li>
Schedule conferences, meetings, presentations, for Ops. Director.</li><li>
Receive &amp; screen phone calls, visitors, emails, incoming mails, and answer routine questions and furnish information to various internal/ external stakeholders regarding Ops. Director.</li><li>
Compose type and distribute meeting notes, routine correspondence, and reports.</li><li>
Signing off routine documents by Ops Dir. &amp; coordinating their further signing off from Factory controller/ BU Controller/ CFO/ GM at HO.</li><li>
Keep track of documents (CARS/Agreements/ Contracts) &amp; follow up with managers &amp; Admins assistants at plant and HO.</li><li>
File medical/T&amp;E/entertainment/ vehicle maintenance &amp; other expenses for Ops. Director/ other HoDs and follow-up with Finance for payment.</li><li>
Manage international travel for entire Ops. team including; arrangement of Cash Advance/Visa processing/flight reservation/ hotel/ pick &amp; drop/ letters to Embassies. Complete TRF &amp;T&amp;E reports for all international travel within Ops team.</li><li>
Make domestic travel arrangements for Ops. Director, Head of SC &amp; Agro Team. (flight reservation/hotel/pick &amp; drop/ Rent-a-Car)</li><li>
Assist foreign visitors in getting their required visa to Pakistan by timely submission of invitation letter/Chambers attestation documents. Also coordinate their stay &amp; travel arrangements within Pakistan. Intimate Admin for Security protocol for all such visitors.</li><li>
Compile Monthly Ops Review deck; follow up with HoDs for timely submission. Apart from the above, employee is expected to perform other accountabilities, time to time assigned by the manager. Prepare every month product freshness report &amp; submit before 10th of every month.</li></ul>
Qualifications:
<div><b>
Qualification/Skill</b><b> </b><b>Experience</b><b> </b><b>Competencies</b></div><div><div><ul><li><b>Minimum Graduate qualification required.</b></li></ul><ul><li><b>Preferably Masters.</b></li></ul><ul><li><b>Computer operations proficiency (especially MS Office).</b></li></ul><ul><li><b>Quick note taking ability.</b></li></ul><ul><li><b>Excellent word processing speed/ stenography and transcription.</b></li></ul></div><div></div><div><div><br>
2 &ndash; 4 years: Industry experience in Admin support/ Secretarial work in the corporate sector.</div><div></div><div><br>
Exposure of working with Senior leadership is preferred</div></div><div><ul><li><br>
<b>Multitasking</b></li></ul><ul><li><b>Customer Focus</b></li></ul><ul><li><b>Analytical Thinking</b></li></ul><ul><li><b>Negotiation Skills</b></li></ul><ul><li><b>Attention to Detail</b></li></ul><ul><li><b>Result Orien</b></li></ul></div></div></div>

Admin Assistant - SC Ops

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Admin Assistant - SC Ops