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marketplace executive

Scope Investment

About the company: Al Boom Marine is a leading UAE-based retail and distribution company specializing in watersports, outdoor, and lifestyle products, representing globally recognized brands while offering high-quality gear and experiences for marine and adventure enthusiasts. About the position: Marketplace Executive will be responsible for managing and growing the brand’s presence across major online marketplaces (Amazon, Noon, Namshi, Trendyol), handling end-to-end operations including product listings, order fulfilment, inventory coordination, and performance tracking, while driving sales through pricing, promotions, and data-driven insights, ensuring marketplace compliance, and collaborating cross-functionally to deliver a seamless customer and brand experience. Key Responsibilities:         Marketplace Operations: <ul><li>Manage day-to-day operations across marketplaces (e.g., Amazon, Noon, Namshi, Trendyol, etc.).</li><li>Ensure accurate product listings including pricing, descriptions, images, attributes, and categorisation.</li><li>Coordinate with internal teams to ensure timely product launches and updates on marketplaces.</li><li>Monitor marketplace SLAs, compliance requirements, and seller performance metrics.</li></ul>         Order &amp; Fulfilment Management: <ul><li>Track daily orders, fulfilment status, cancellations, and returns.</li><li>Coordinate with warehouse, logistics, and store teams to ensure on-time dispatch and delivery.</li><li>Resolve order-related issues, customer complaints, and marketplace escalations. </li></ul>        Sales &amp; Performance Tracking: <ul><li>Monitor sales performance, conversion rates, stock availability, and returns by marketplace.</li><li>Prepare regular reports on sales, margins, discounts, and operational KPIs.</li><li>Identify underperforming SKUs and recommend corrective actions. </li></ul>         Pricing, Promotions &amp; Campaigns: <ul><li>Support execution of marketplace promotions, deals, and campaigns in coordination with Buying, Planning, and Marketing teams.</li><li>Ensure correct pricing, discounts, and offers are live as per approved plans.</li><li>Monitor competitor pricing and marketplace trends. </li></ul>         Inventory Coordination: <ul><li>Work closely with Planning and Supply Chain teams to ensure optimal stock availability.</li><li>Track inventory ageing and slow-moving products on marketplaces.</li><li>Support stock allocation and replenishment decisions for marketplace channels. </li></ul>        Cross-Functional Collaboration: <ul><li>Coordinate with Merchandising, Buying, Finance, Customer Service, and Marketing teams to ensure smooth marketplace operations.</li><li>Act as the point of contact for marketplace partners on operational matters.</li></ul> Qualifications: <ul><li>Bachelor’s degree in Business Administration, Marketing, E-commerce, Retail Management, or a related field.</li><li>Postgraduate qualification is an advantage but not mandatory.</li></ul> Experience: <ul><li>2–4 years of experience in e-commerce or marketplace operations within a retail environment.</li><li>Advanced Excel skills and understanding of data analysis tools are advantageous.</li><li>Strong understanding of online marketplace operations and metrics.</li><li>High attention to detail with the ability to manage multiple SKUs and tasks.</li><li>Data-driven mindset with good analytical and reporting skills.</li><li>Strong coordination and follow-up skills across teams.</li><li>Proficiency in MS Excel, familiarity with BI tools is a plus.</li><li>Ability to work in a fast-paced retail environment with tight timelines.</li><li>Commercial awareness and understanding of pricing and margins.</li><li>Clear communication and problem-solving skills.</li></ul>

Marketplace Executive

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon
 
 
 launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February
 
 
 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce,
 
 
 fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Ring every doorbell, every day.
 
 
 
 
 
 
 About the role:
 
 
 
 Noon for Business is building a multi-category B2B procurement marketplace for enterprises across UAE + KSA. This is a 0&rarr;1 build inside Everyday Labs &mdash; small team, high ownership, fast iterations. We&rsquo;re looking for a Graphic Designer who can help us ship brand-consistent, high-quality visuals across product, marketing, and leadership communication. You&rsquo;ll work closely with the Product Designer, PM, Brand team, and leadership.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 Brand + Visual System (B2B)
 
 
 <ul>
 <li>
 Create and evolve a visual language for Noon B2B (colors, iconography, illustrations, patterns, layout rules).
 </li>
 <li>
 Build reusable templates for presentations, one-pagers, social tiles, and ads.
 </li>
 </ul>
 
 
 Sales + Leadership Communication
 
 
 <ul>
 <li>
 Design crisp, executive-ready decks (strategy, launch plans, value prop, product walkthroughs).
 </li>
 <li>
 Turn messy inputs into clean visuals: journey maps, flow diagrams, comparison tables, infographics.
 </li>
 </ul>
 
 
 Product &amp; UX Support
 
 
 <ul>
 <li>
 Create high-fidelity mock marketing screens and product visuals for demos (especially in Figma).
 </li>
 <li>
 Design empty states, banners, onboarding visuals, category tiles, and UI illustrations (as needed).
 </li>
 </ul>
 
 
 Marketing Creatives
 
 
 <ul>
 <li>
 Campaign assets for performance marketing + CRM (email/WhatsApp/push).
 </li>
 <li>
 Product category creatives for B2B buyers (Office, IT, Packaging, MRO, etc.).
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 <ul>
 <li>
 4-8 years of professional design experience (marketplace/e-com a big plus).
 </li>
 <li>
 Strong visual design fundamentals: layout, typography, hierarchy, clarity.
 </li>
 <li>
 Strong deck design ability (this is non-negotiable).
 </li>
 <li>
 Figma + Adobe (Illustrator/Photoshop) proficiency.
 </li>
 <li>
 Ability to create or source
 
 illustrations/icons
 
 that look cohesive.
 </li>
 <li>
 Fast iteration + comfort with feedback from multiple stakeholders.
 </li>
 <li>
 Preferably: Experience designing for B2B / enterprise products.
 </li>
 <li>
 Motion basics (After Effects/Lottie) for light animations.
 </li>
 <li>
 Familiarity with building a brand from scratch (0&rarr;1).
 </li>
 </ul>
 
 
 
 
 
 Portfolio requirement
 
 
 
 Please share a portfolio that includes:
 
 <ul>
 <li>
 Decks / presentations (at least 3 examples).
 </li>
 <li>
 Brand systems / templates.
 </li>
 <li>
 Marketplace/e-commerce creative work (if available).
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Graphic Designer

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

Deliveroo

<div>
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive.
 
 
 We&rsquo;re looking for a Workplace Associate to join our Dubai team. In this role, you&rsquo;ll ensure the smooth operation of our UAE office while creating an engaging and enjoyable place to work for our employees.
 
 
 Get to know our People team &mdash; what drives us, how we work, and what you can expect.
 
 
 What You&rsquo;ll Be Doing
 
 
 You&rsquo;ll be joining the Workplace Operations team. We focus on creating environments that inspire productivity and community, ensuring our physical spaces reflect our vibrant culture.
 
 
 
 Here&rsquo;s What Your Day-to-day Might Look Like
 
 
 
 
 Executive Support
 
 
 
 <ul>
 <li>
 Strategic Scheduling: Manage complex, multi-timezone calendars and high-priority meeting logistics.
 </li>
 <li>
 Travel &amp; Expense Oversight: Coordinate end-to-end international travel itineraries and seamless expense management.
 </li>
 <li>
 Executive Briefing: Prepare agendas, presentations, and briefing materials; track minutes and action items for leadership.
 </li>
 <li>
 Stakeholder Liaison: Act as the primary gatekeeper and point of contact between executives and internal/external stakeholders.
 </li>
 <li>
 Event &amp; Culture Support: Lead the logistics for leadership off-sites, town halls, and confidential employee engagement activities.
 </li>
 <li>
 Information Integrity: Handle sensitive and confidential data with absolute discretion and professional judgment.
 
 
 </li>
 </ul>
 
 Workplace Associate
 
 
 
 <ul>
 <li>
 Facility Oversight: Manage daily office operations, including pantry, supplies, and site cleanliness standards.
 </li>
 <li>
 Maintenance &amp; Safety: Lead preventive and reactive maintenance, ensuring all site audits and safety SOPs are met.
 </li>
 <li>
 Vendor Management: Act as the primary lead for cleaning and maintenance vendors, ensuring strict SLA adherence.
 </li>
 <li>
 Resource Control: Manage inventory tracking, procurement, and cost-control for all office equipment.
 </li>
 <li>
 Employee Experience: Coordinate onboarding logistics (desks/access) and workplace engagement events.
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Thrive
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Administrative Expertise: Proven ability to manage office operations or administrative functions in a fast-paced environment.
 </li>
 <li>
 Operational Autonomy: A fast learner with the ability to think critically and deliver results with minimal supervision.
 </li>
 <li>
 Technical Proficiency: Strong understanding of G-Suite and digital tools for budget tracking and document management.
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills in English to coordinate with global stakeholders and local vendors.
 </li>
 <li>
 Legal Requirement: Must hold a UAE passport and Family Book (Khulasat Al Qaid).
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 
 
 🔧
 
 Make a visible impact every day
 
 
 
 Your work directly improves experiences for customers, partners and riders.
 
 
 🌱
 
 Learn fast in an entrepreneurial environment
 
 
 
 Work close to the market with autonomy, pace and real responsibility.
 
 
 🧠
 
 Build a career, not just a role
 
 
 
 Stretch yourself, develop new skills and grow as the business evolves.
 
 
 🌎
 
 Deliver together in an inclusive culture
 
 
 
 Collaborative, values-driven teams that support how you work best.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 
 
 Our Global Structure
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 Diversity, Equity and Inclusion
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

EA & Workplace Associate - UAE National

Snowflake

<div><div>At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don&rsquo;t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset &mdash; who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
The Account Executive, based in Abu Dhabi is responsible for building client relationships within enterprise, Government &amp; public sector businesses. Individuals who excel at this job have the ability to prospect, develop, and close business within a timely manner while focusing on the clients&rsquo; requirements. The Enterprise AE's must have the confidence and ability to negotiate and close agreements with clients and support new customers through our on-boarding process.
This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Snowflake is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience managing a complex sales process and possess excellent presentation and listening skills, organization and contact management capabilities, we&rsquo;d love to hear from you.<div>
AS AN ACCOUNT EXECUTIVE AT SNOWFLAKE YOU WILL:</div><ul><li>
Achieve sales quotas for allocated, prospective accounts and on a quarterly and annual basis by developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan.</li><li>
Develop marketing plans with the marketing team to drive revenue growth.</li><li>
Be the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the Snowflake solution within the marketplace.</li><li>
Prospect qualification and the development of new sales opportunities and ongoing revenue streams.</li><li>
Arrange and conduct initial Executive and CxO discussions and positioning meetings.</li><li>
Sales process management and opportunity closure.</li><li>
Ongoing account management to ensure customer satisfaction and drive additional revenue streams.</li><li>
Be familiar with solution-based approach to selling, have experience managing a complex sales process and possess excellent presentation and listening skills, organization and contact management capabilities.</li></ul><div>
OUR IDEAL ACCOUNT EXECUTIVE WILL HAVE:</div><ul><li>
7+ years of field sales experience preferred with an emphasis on data or cloud related technology.
</li><li>4+ year&rsquo;s industry focused experience expanding and generating new business within Abu Dhabi goverment / public sector accounts</li><li>
Fluencey in Arabic language - written &amp; spoken</li><li>
Proven ability to independently manage, develop, and close new client relationships.</li><li>
Experience hitting quota of $1M+ of ARR per year.</li><li>
A track record of success in driving consistent activity, pipeline development and quota achievement.</li><li>
Experience determining customer requirements and presenting appropriate solutions.</li><li>
Pro-active, independent thinker with high energy and a positive attitude.</li><li>
Excellent verbal and written communication, presentation, and relationship management skills.</li><li>
Ability to thrive in fast-paced startup environment.</li><li>
Executive level relationship management.</li><li>
Ability to understand the &quot;bigger picture&quot; and the business drivers around IT.</li></ul><div>
BONUS POINTS FOR EXPERIENCE WITH THE FOLLOWING:</div><ul><li>
Industry specific experience.</li><li>
Experience implementing MEDDPICC.</li><li>
Experience selling software or cloud based applications to the Enterprise is desired.</li></ul>
Snowflake is growing fast, and we&rsquo;re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com</div></div>

Account Executive - Abu Dhabi (Public Sector)

Namak General Trading LLC

Job Description:We are looking for a motivated and experienced Ecommerce Specialist to manage and grow our online sales channels. The ideal candidate should have strong knowledge of marketplace platforms and the ability to identify trending and high-potential products.Key Responsibilities:<ul><li>Research and identify trending or high-demand products from platforms such as Amazon, Noon, Talabat, and Careem.</li><li>Analyze competitors and develop pricing strategies to stay competitive in the market.</li><li>Create and manage product listings, including product descriptions, images, and pricing.</li><li>Handle vendor and brand listings across marketplace platforms.</li><li>Manage and optimize our own ecommerce platform and develop strategies to increase sales.</li><li>Monitor product performance, sales data, and marketplace trends.</li><li>Coordinate with suppliers, marketing teams, and logistics when required.</li></ul>Requirements:<ul><li>Experience in ecommerce or marketplace management.</li><li>Strong understanding of product research and pricing strategy.</li><li>Experience listing products on major ecommerce platforms.</li><li>Basic knowledge of ecommerce analytics and performance tracking.</li><li>Strong organizational and communication skills.</li><li>Ability to work independently and deliver results.</li></ul>Preferred:<ul><li>Experience managing multiple ecommerce marketplaces.</li><li>Knowledge of product sourcing and supplier coordination.</li></ul>Job Types: Full-time, Fresher

E-Commerce Specialist

Fresha

<div>
 
 The AI-powered OS
 
 
 for beauty,
 
 
 
 
 wellness
 
 
 and self-care
 
 
 
 
 About Fresha
 
 
 
 Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 
 
 Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.
 
 
 Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
 
 
 <ul>
 <li>
 For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Onboarding Lead time - average of 7 business days per Professional Services Specialist
 
 
 </li>
 </ul>
 
 Partner Onboarding
 
 
 
 <ul>
 <li>
 Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
 </li>
 <li>
 Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements
 </li>
 <li>
 Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
 </li>
 <li>
 Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
 </li>
 <li>
 Assist our partners in representing themselves in the best possible manner on our platform
 
 
 </li>
 </ul>
 
 Marketplace
 
 
 
 <ul>
 <li>
 Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
 </li>
 <li>
 Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
 
 
 </li>
 </ul>
 
 Additional Ad-Hoc
 
 
 
 <ul>
 <li>
 Comfortable presenting information, and open to feedback
 </li>
 <li>
 Cover other team members Partner projects to ensure we win as a team
 </li>
 <li>
 Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
 </li>
 <li>
 Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
 </li>
 <li>
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 </li>
 </ul>
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 Commercially minded, understanding critical needs of Partners onboarding
 </li>
 <li>
 Managing expectations of Partner right from the start
 </li>
 <li>
 Exceptionally high organizational and time management skillsExcellent oral and written communication skills
 </li>
 <li>
 Proficient in Excel and data cleaning an asset
 </li>
 <li>
 Project coordination experience or certification highly desired
 </li>
 <li>
 Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset
 </li>
 <li>
 Ability to identify problems and opportunities as well as offer or implement actions and solutions
 </li>
 <li>
 Strong analytical and troubleshooting skills
 </li>
 <li>
 An ability to influence others through effective communication and negotiations
 </li>
 <li>
 Flexible and comfortable working in a fast-paced and changing environment
 </li>
 <li>
 Creative thinking and problem-solving mindset
 </li>
 <li>
 Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
 </li>
 <li>
 Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required
 </li>
 <li>
 Self-starter and highly proactive approach
 </li>
 <li>
 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Screen Call - Video-call with a member from the Talent Team (30m)
 </li>
 <li>
 Skills &amp; Experience - Video-call with PSS Hiring Team (30m)
 </li>
 <li>
 Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM
 </li>
 <li>
 We aim to finalise the entire interview process and deliver feedback within 2 weeks.
 
 
 </li>
 </ul>
 Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 
 
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Professional Services Specialist (Dubai)

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