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new hire zones connect & product trainer Jobs in Islamabad

new hire zones connect & product trainer

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new hire zones connect product trainer

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a New Hire ZonesConnect &amp; Product Trainer in the PK Sales Enablement department, you will play a crucial role in executing the training plans for onboarding new hires and providing continuous education for our tenured sellers. Your primary focus will be on enabling new hires through diverse learning formats, ensuring they meet and exceed their initial goals in digital adoption and client acquisition.
 
 
 What you&rsquo;ll do as the New Hire Zones Connect &amp; Product Trainer:
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify training needs and ensure that training that ramps new hire AEs to achieving goals is executed.
 </li>
 <li>
 Create and deliver training programs, workshops, and coaching sessions that align with the company's goals and values.
 </li>
 <li>
 Meet and exceed initial new hire goals.
 </li>
 <li>
 Execute New Hire's learning plan for Digital adoption of ZonesConnect- including how to position, value proposition, and how to drive consumption (special pricing, offers).
 </li>
 <li>
 Execute New Hire's learning plan for Client acquisition &ndash; which includes the discussion tracks on obtaining standards and navigating client conversations. Including value proposition and digital experience.
 </li>
 <li>
 Collaborate with Sales leadership to drive alignment.
 </li>
 <li>
 Evaluate the effectiveness of training and make continuous improvements based on feedback and data analysis.
 </li>
 <li>
 Inspect results that gauge the progress of training plans provide gap awareness/mitigation to obtain ramp and, ultimately, WIG achievement.
 </li>
 <li>
 Develop a method of evangelizing successes through AE competition/recognition and building best practices.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure alignment between training efforts and overall company objectives.
 </li>
 <li>
 Provide high-quality and engaging training sessions as a consistent staple.
 </li>
 <li>
 Be accountable for resources used during training &ndash; both accuracy and relevancy &ndash; and provide feedback for training material updates.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Information Technology, Commerce, or any related field.
 </li>
 <li>
 Proven experience in training, talent development, or a related field, with a strong background in sales.
 </li>
 <li>
 Experience with E-commerce platform, CRM Application, sales methodologies like QBS and Objection Handling.
 </li>
 <li>
 Exceptional coaching and mentoring skills, with the ability to motivate and inspire individuals to reach their full potential and achieve goals.
 </li>
 <li>
 Excellent communication and presentation abilities, both written and verbal.
 </li>
 <li>
 Strong project management skills to plan and execute Training development initiatives effectively.
 </li>
 <li>
 Analytical and data-driven mindset to assess program effectiveness and make data-backed improvements.
 </li>
 <li>
 Ability to work collaboratively and build relationships across all levels of the organization.
 </li>
 <li>
 Passion for staying current on industry trends and best practices in developing a Sales Team.
 </li>
 <li>
 Demonstrated commitment to promoting diversity, equity, and inclusion within the Training programs.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
</div>

New Hire Zones Connect & Product Trainer

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As a New Hire ZonesConnect &amp; Product Trainer in the PK Sales Enablement department, you will play a crucial role in executing the training plans for onboarding new hires and providing continuous education for our tenured sellers. Your primary focus will be on enabling new hires through diverse learning formats, ensuring they meet and exceed their initial goals in digital adoption and client acquisition. 
What you&rsquo;ll do as the New Hire Zones Connect &amp; Product Trainer:
Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
 
Key Responsibilities<ul><li>
Identify training needs and ensure that training that ramps new hire AEs to achieving goals is executed.</li><li>
Create and deliver training programs, workshops, and coaching sessions that align with the company's goals and values.</li><li>
Meet and exceed initial new hire goals.</li><li>
Execute New Hire's learning plan for Digital adoption of ZonesConnect- including how to position, value proposition, and how to drive consumption (special pricing, offers).</li><li>
Execute New Hire's learning plan for Client acquisition &ndash; which includes the discussion tracks on obtaining standards and navigating client conversations. Including value proposition and digital experience.</li><li>
Collaborate with Sales leadership to drive alignment.</li><li>
Evaluate the effectiveness of training and make continuous improvements based on feedback and data analysis.</li><li>
Inspect results that gauge the progress of training plans provide gap awareness/mitigation to obtain ramp and, ultimately, WIG achievement.</li><li>
Develop a method of evangelizing successes through AE competition/recognition and building best practices.</li><li>
Collaborate with cross-functional teams to ensure alignment between training efforts and overall company objectives.</li><li>
Provide high-quality and engaging training sessions as a consistent staple.</li><li>
Be accountable for resources used during training &ndash; both accuracy and relevancy &ndash; and provide feedback for training material updates.</li></ul>
What you will bring to the team:
Qualifications<ul><li>
Bachelor&rsquo;s degree in business administration, Information Technology, Commerce, or any related field.</li><li>
Proven experience in training, talent development, or a related field, with a strong background in sales.</li><li>
Experience with E-commerce platform, CRM Application, sales methodologies like QBS and Objection Handling.</li><li>
Exceptional coaching and mentoring skills, with the ability to motivate and inspire individuals to reach their full potential and achieve goals.</li><li>
Excellent communication and presentation abilities, both written and verbal.</li><li>
Strong project management skills to plan and execute Training development initiatives effectively.</li><li>
Analytical and data-driven mindset to assess program effectiveness and make data-backed improvements.</li><li>
Ability to work collaboratively and build relationships across all levels of the organization.</li><li>
Passion for staying current on industry trends and best practices in developing a Sales Team.</li><li>
Demonstrated commitment to promoting diversity, equity, and inclusion within the Training programs.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</div>

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
</div>

Client Success Manager – 1

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 HR Business Partner is responsible for managing various HR functions including employee separations, probation cases, payroll reports, and recruitment status. You'll facilitate employee requests, coordinate inter-departmental transfers, and oversee employee orientation sessions. Additionally, you'll liaise with banks and insurance companies, maintain HR documents, and conduct exit interviews. We're seeking a detail-oriented individual with expertise in HR analytics, policy restructuring, and labor laws. If you have strong communication skills and a proactive approach, apply now to be part of our team!
 
 
 
 What You&rsquo;ll Do As The HR Business Partner
 
 
 
 Employees employed in the role of HR Business Partner shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Process Employee Separation form, employee Probation cases to relevant managers and sending confirmation email to confirmed employees.
 </li>
 <li>
 Coordinate with Admin, IT &amp; Finance Department for clearance
 </li>
 <li>
 Maintain Headcount Report, New Hire Payroll Report, Employee Turnover report and Recruitment status report.
 </li>
 <li>
 Assist in daily employee&rsquo;s requests (Experience Letter, Bank Letter, Health Claim Form status et.)
 </li>
 <li>
 Provide assistance in employee inter-departmental transfers
 </li>
 <li>
 Employee travelling coordination and complete documentation
 </li>
 <li>
 Maintain all Human Resources documents according to ISO Standards
 </li>
 <li>
 Update departmental and companywide organogram
 </li>
 <li>
 Conduct Bi-Monthly New Hire Employee Orientation
 </li>
 <li>
 Coordinate with bank representative to open bank accounts for new hires
 </li>
 <li>
 Act as a close liaison between Insurance company and employees. Assist employees in health insurance related claims.
 </li>
 <li>
 Employee Warnings and Corrective actions
 </li>
 <li>
 Formulate and maintain Employee Handbook
 </li>
 <li>
 Conduct Employee Exit interview and coordinate with employee to fill-up employee exit feedback form
 </li>
 <li>
 Coordinate with Finance/Admin/IT department for clearance form
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 2+ years of experience in Human Resources Operations
 </li>
 <li>
 Good knowledge of MS Excel and PowerPoint
 </li>
 <li>
 Experience in HR Analytics
 </li>
 <li>
 Reports creation
 </li>
 <li>
 Policies restructuring and labor laws understanding
 </li>
 <li>
 Good written communication
 </li>
 <li>
 Aligned and systematic approach
 </li>
 <li>
 Problem solving and detail-oriented approach
 </li>
 <li>
 Positivity and teamwork
 </li>
 <li>
 Must be a Proactive/Active Listener
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00PM &ndash; 6:00AM (Pk time)
</div>

HR Business Partner

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
HR Business Partner is responsible for managing various HR functions including employee separations, probation cases, payroll reports, and recruitment status. You'll facilitate employee requests, coordinate inter-departmental transfers, and oversee employee orientation sessions. Additionally, you'll liaise with banks and insurance companies, maintain HR documents, and conduct exit interviews. We're seeking a detail-oriented individual with expertise in HR analytics, policy restructuring, and labor laws. If you have strong communication skills and a proactive approach, apply now to be part of our team!
What you&rsquo;ll do as the HR Business Partner:
Employees employed in the role of HR Business Partner shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
<ul><li>Process Employee Separation form, employee Probation cases to relevant managers and sending confirmation email to confirmed employees.</li><li>
Coordinate with Admin, IT &amp; Finance Department for clearance</li><li>
Maintain Headcount Report, New Hire Payroll Report, Employee Turnover report and Recruitment status report.</li><li>
Assist in daily employee&rsquo;s requests (Experience Letter, Bank Letter, Health Claim Form status et.)</li><li>
Provide assistance in employee inter-departmental transfers</li><li>
Employee travelling coordination and complete documentation</li><li>
Maintain all Human Resources documents according to ISO Standards</li><li>
Update departmental and companywide organogram</li><li>
Conduct Bi-Monthly New Hire Employee Orientation</li><li>
Coordinate with bank representative to open bank accounts for new hires</li><li>
Act as a close liaison between Insurance company and employees. Assist employees in health insurance related claims.</li><li>
Employee Warnings and Corrective actions</li><li>
Formulate and maintain Employee Handbook</li><li>
Conduct Employee Exit interview and coordinate with employee to fill-up employee exit feedback form</li><li>
Coordinate with Finance/Admin/IT department for clearance form</li></ul>
What you will bring to the team:<ul><li>
2+ years of experience in Human Resources Operations</li><li>
Good knowledge of MS Excel and PowerPoint</li><li>
Experience in HR Analytics</li><li>
Reports creation</li><li>
Policies restructuring and labor laws understanding</li><li>
Good written communication</li><li>
Aligned and systematic approach</li><li>
Problem solving and detail-oriented approach</li><li>
Positivity and teamwork</li><li>
Must be a Proactive/Active Listener</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00PM &ndash; 6:00AM (Pk time)</div>

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
 
 
 
 What You&rsquo;ll Do As a Services Operations Analyst
 
 
 
 Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Order Management
 
 
 <ul>
 <li>
 Analyze and process service orders and quotes accurately and in a timely manner.
 </li>
 <li>
 Monitor open orders and ensure follow-up for timely fulfillment and resolution.
 </li>
 <li>
 Track and report on SLA performance for quotes and order processing.
 </li>
 <li>
 Identify delays and process bottlenecks; recommend and implement improvements.
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Generate operational and customer-specific reports on a regular basis.
 </li>
 <li>
 Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.
 </li>
 <li>
 Analyze historical data and trends to identify service performance gaps and improvement areas.
 </li>
 <li>
 Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.
 
 
 </li>
 </ul>
 Customer &amp; Sales Support
 
 
 <ul>
 <li>
 Support Sales and Customer teams by delivering operational insights and data.
 </li>
 <li>
 Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.
 </li>
 <li>
 Address service-related issues proactively and escalate when necessary.
 </li>
 <li>
 Ensure alignment with SLAs and customer expectations at every interaction point.
 
 
 </li>
 </ul>
 Sourcing &amp; Catalog Management
 
 
 <ul>
 <li>
 Manage sourcing and fulfillment of off-catalog customer requests.
 </li>
 <li>
 Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).
 </li>
 <li>
 Coordinate with internal teams for inventory allocations and customer-specific software agreements.
 
 
 </li>
 </ul>
 Project Coordination
 
 
 <ul>
 <li>
 Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.
 </li>
 <li>
 Support the planning and execution of account-level service initiatives.
 </li>
 <li>
 Identify opportunities to automate and streamline service delivery processes.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in service operations, order management, or business analysis roles.
 </li>
 <li>
 Proven analytical skills with the ability to interpret data and trends.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet tight deadlines.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Experience in enterprise-level sales or services operations is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
 </li>
 <li>
 Familiarity with SLA tracking and performance measurement.
 </li>
 <li>
 Knowledge of software/service contracts and catalog management.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 PM to 6:00 AM (Pk Time)
</div>

Services Operations Analyst

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
What you&rsquo;ll do as a Services Operations Analyst:
Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities:
Operations &amp; Order Management<ul><li>
Analyze and process service orders and quotes accurately and in a timely manner.</li><li>
Monitor open orders and ensure follow-up for timely fulfillment and resolution.</li><li>
Track and report on SLA performance for quotes and order processing.</li><li>
Identify delays and process bottlenecks; recommend and implement improvements.</li></ul>
Data &amp; Reporting<ul><li>
Generate operational and customer-specific reports on a regular basis.</li><li>
Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.</li><li>
Analyze historical data and trends to identify service performance gaps and improvement areas.</li><li>
Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.</li></ul>
Customer &amp; Sales Support<ul><li>
Support Sales and Customer teams by delivering operational insights and data.</li><li>
Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.</li><li>
Address service-related issues proactively and escalate when necessary.</li><li>
Ensure alignment with SLAs and customer expectations at every interaction point.</li></ul>
Sourcing &amp; Catalog Management<ul><li>
Manage sourcing and fulfillment of off-catalog customer requests.</li><li>
Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).</li><li>
Coordinate with internal teams for inventory allocations and customer-specific software agreements.</li></ul>
Project Coordination<ul><li>
Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.</li><li>
Support the planning and execution of account-level service initiatives.</li><li>
Identify opportunities to automate and streamline service delivery processes.</li></ul>
What You Will Bring to the Team:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.</li><li>
2&ndash;3 years of experience in service operations, order management, or business analysis roles.</li><li>
Proven analytical skills with the ability to interpret data and trends.</li><li>
Strong proficiency in Microsoft Excel and reporting tools.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently, prioritize tasks, and meet tight deadlines.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Experience in enterprise-level sales or services operations is a plus.</li></ul>
Preferred Skills:<ul><li>
Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).</li><li>
Familiarity with SLA tracking and performance measurement.</li><li>
Knowledge of software/service contracts and catalog management.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 PM to 6:00 AM (Pk Time)</div>

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