operations manager

office manager

front office supervisor

office administrator

hr manager

onboarding manager

Athena

Client Onboarding Operations Manager JDRole: Manager, Onboarding OperationsManager: VP, Delegation ExperienceDirect reports: Team Leads, Onboarding OperationRole OverviewAs Manager of Client Onboarding Operations, you will be responsible for leading the planning, execution and ongoing optimization of the client onboarding function across Athena s Delegation Experience (DX) teams. This includes owning end-to-end performance, workforce planning, and client journey outcomes. You will manage and develop Team Leads, ensure high-quality and consistent onboarding delivery at scale, and champion the development of automation and tech-enabled solutions to streamline analyst workflows.This role sits at the intersection of people leadership, operational excellence, and systems innovation. You will work closely with cross-functional stakeholders to improve onboarding pathways and proactively manage capacity across DX functions. You bring both the strategic foresight and operational rigor to evolve the function, while supporting a world-class client experience.High-level ResponsibilitiesTeam Leadership &amp; People ManagementManage and develop a team of Onboarding Operations Team Leads, each overseeing onboarding analysts, ensuring alignment with team performance goals and client SLAs.Foster a strong culture of coaching, continuous improvement, and frontline ownership through regular performance reviews, mentoring, and career development.Lead structured routines to track team KPIs, pipeline health, and identify training or capacity needs.Serve as the voice of Onboarding Operations across internal stakeholder groups, bringing qualitative and quantitative insights to weekly meetings and progress reports, quarterly business reviews and other high-visibility forums. Automation &amp; Tech EnablementOwn the identification and development of automation opportunities across the onboarding journey in partnership with product and tech teams.Evaluate tech tooling and process gaps, collaborating cross-functionally to deploy scalable solutions that reduce manual overhead and improve turnaround times.Champion the onboarding team s role in testing and refining tech-enabled workflows, with a focus on seamless analyst experience and client benefit.Forecasting &amp; Workforce PlanningBuild and maintain forecasting models for team capacity, work volume, and resource planning across all onboarding teams.Partner with Delegation Experience leadership, Sales, and Operations to ensure appropriate headcount and readiness for growth targets.Monitor pipeline velocity and drive resourcing decisions to ensure effective client funnel progression and minimal bottlenecks.Operational &amp; Process ExcellenceDrive continuous improvement in onboarding SOPs, playbooks, and quality assurance frameworks.Use data and frontline insights to refine workflows, optimize analyst productivity, and remove sources of client friction.Establish operational dashboards and reporting systems for real-time visibility into performance trends, risks, and opportunities.Cross-functional PartnershipAct as the primary liaison between Delegation Experience, Product/Tech, Sales, Billings, and other stakeholders to align onboarding strategies with broader company goals.Lead initiatives to integrate onboarding success metrics into wider business OKRs.Contribute to strategic planning efforts that enhance the entire delegation lifecycle.StakeholdersDelegation Experience Team, Sales Team, Billings Team, Operations Team, Clients, XPsQualifications5+ years of experience in operations, customer onboarding, customer success, or program management roles, ideally in high-growth or tech-enabled service environments3+ years of experience directly managing people managers or multi-level teamsDemonstrated experience owning or heavily contributing to tech automation discovery and implementation, preferably in collaboration with product/engineeringProven track record developing process playbooks, change management strategies, or organizational scaling frameworksStrong proficiency with forecasting, capacity planning, and workforce modeling using tools like Google Sheets, Airtable, or BI dashboardsExperience working in or with startups, B2B SaaS, service marketplaces, or tech-enabled services is a strong plusFamiliarity with CRM systems (e.g. Salesforce, HubSpot), support tooling (e.g. Zendesk), and collaboration platforms (e.g. Glue, Slack, Notion, Asana)Competencies and SkillsLeadership &amp; Coaching: Ability to mentor, support, and drive results through others while fostering team accountabilityClient-Centric Thinking: Deep empathy for the client journey; able to anticipate and respond to needs with agility and careOperational Rigor: Strong process orientation and ability to improve workflows through data, feedback, and insightCommunication: Clear and thoughtful in both verbal and written communications across diverse audiencesCross-functional Collaboration: Skilled at working across departments to align on shared outcomesProactivity &amp; Ownership: Takes initiative, solves problems before they escalate, and is committed to continuous improvementAnalytical Thinking: Able to identify patterns in data, draw conclusions, and inform process improvementsTech Fluency: Comfortable working within CRMs, spreadsheets, and other team collaboration tools

Client Onboarding Operations Manager

Confidential MEA

<div>
 
 Company Description
 
 
 
 The Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.
 
 
 As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It&rsquo;s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.
 
 
 
 Role Overview
 
 
 
 to lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.
 
 
 
 Responsible for:
 
 
 
 Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous Improvement
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.
 </li>
 </ul>
</div>

Onboarding Specialist

Pemo

What you will be doing: <div> </div> - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software. - Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process. - Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers. - Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer) - Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations. - Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience. <div> </div> About You: - Enthusiastic - Super organized and has great attention to detail - Excellent communication and interpersonal skills - Collaborative and willing to learn - Thrives in a customer centric environment - Comfortable working independently and remotely as well as collaboratively <div> </div> 
<div></div>

Customer Success Manager

Mai Dubai™ Bottled Drinking Water

<div>
 
 Are you passionate about attracting, selecting, and onboarding top talent? Do you enjoy creating meaningful candidate experiences and building strong employer branding? If so,
 
 Mai Dubai
 
 has an exciting opportunity for you!
 
 
 
 
 
 At
 
 Mai Dubai
 
 , one of the UAE&rsquo;s leading beverage companies, we&rsquo;re on an exciting transformation journey. We are looking for an experienced
 
 Assistant Manager &ndash; Talent Acquisition &amp; Onboarding
 
 to join our dynamic HR team and play a key role in attracting, hiring, and integrating top talent across the organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment cycle for all roles across the company.
 </li>
 <li>
 Partner with hiring managers to understand workforce needs and plan talent acquisition strategies.
 </li>
 <li>
 Identify and attract qualified candidates through multiple sourcing channels.
 </li>
 <li>
 Coordinate interviews, assessments, and selection processes efficiently.
 </li>
 <li>
 Oversee onboarding programs that enhance new employee engagement and retention.
 </li>
 <li>
 Support employer branding and talent pipeline initiatives.
 </li>
 <li>
 Track recruitment KPIs, manage dashboards, and analyze data to generate insights that drive continuous improvement in hiring performance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 5&ndash;7 years of proven experience in end-to-end recruitment and onboarding, preferably within FMCG or manufacturing sectors.
 </li>
 <li>
 Strong communication and stakeholder management skills.
 </li>
 <li>
 Proficiency in using ATS systems
 
 (SAP SuccessFactors preferred)
 
 .
 </li>
 <li>
 A team player with high attention to detail and a passion for people.
 </li>
 </ul>
 
 
 
 
 
 Why Join Mai Dubai?
 
 
 
 At Mai Dubai, we believe our success begins with our people. You&rsquo;ll join a forward-looking organization that values innovation, collaboration, and professional growth &mdash; and play a key role in shaping the workforce behind one of the UAE&rsquo;s most trusted brands.
 
</div>

Assistant Manager Talent Acquisition & Onboarding

Client of Talent Higher

Key Responsibilities: <ul> <li>Act as the primary relationship manager for an assigned portfolio of clients, gaining a deep understanding of their business needs and priorities.</li> <li>Serve as the first point of contact for queries, escalations, and service delivery matters, ensuring professional and timely responses.</li> <li>Lead client onboarding processes, ensuring regulatory compliance and smooth integration.</li> <li>Build trusted advisor relationships and proactively identify opportunities to broaden client engagement</li> <li>Oversee delivery of services including company formation, renewals, amendments, residency and visa processing, fiduciary support, and concierge services.</li> <li>Coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates.</li> <li>Monitor service levels, response times, and deliverables, acting as the escalation point for client issues.</li> <li>Identify additional services to strengthen client relationships and enhance satisfaction.</li> <li>Collaborate with business development and advisory teams to provide tailored solutions.</li> <li>Support initiatives to improve client engagement and retention.</li> <li>Ensure compliance with KYC, AML, and internal regulatory requirements.</li> <li>Review and approve complex onboarding cases with compliance and risk teams.</li> <li>Oversee issuance of engagement letters, invoices, and documentation while maintaining accurate client records.</li> <li>Drive initiatives to digitize workflows and improve operational efficiency.</li> <li>Identify process gaps and implement enhancements in collaboration with leadership.</li> <li>Leverage technology to optimize client service delivery.</li> <li>Lead and mentor the Client Services team, managing workload, performance, and priorities.</li> <li>Provide coaching, training, and guidance to enhance team capability.</li> <li>Foster a culture of accountability, client-centricity, and continuous improvement.</li> </ul>

Client Services Manager

talabat

What s On Your Plate? <ul> <li> Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities. </li> <li> Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents. </li> <li> Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy. </li> <li> Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays. </li> <li> Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes. </li> <li> Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards. </li> <li> Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.</li> </ul>

Sr. Team Lead Rider

Company DescriptionThe Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.Role Overviewto lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.Responsible for: Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous ImprovementKey Requirements 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.

Explore 3948+ Onboarding manager in Dubai this October. Find roles across top companies and apply now to boost your career.

3948 onboarding manager jobs IN Dubai

Client Onboarding Operations Manager

Onboarding Specialist

Customer Success Manager

Assistant Manager Talent Acquisition & Onboarding

Client Services Manager

Sr. Team Lead Rider

Onboarding Specialist