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onboarding specialist

Nomod

Onboarding Specialist <br><div>
<p>At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time   Remote</div>
  
 <div> <div><b>
 About the job <br></b><p>We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.</p>
</div> </div>
 <div> <div>
<p>As an Onboarding Specialist, you will:</p>
<ul>
<li> <p>Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews</p> </li>
<li> <p>Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience</p> </li>
<li> <p>Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible</p> </li>
<li> <p>Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally</p> </li>
<li> <p>Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously</p> </li>
<li> <p>Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps</p> </li>
<li> <p>Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts</p> </li>
<li> <p>Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think an Onboarding Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have relentless focus on delivering a delightful experience to users</p> </li>
<li> <p>Have obsessive attention to detail while also being able to spot the bigger picture</p> </li>
<li> <p>Love diving deep into investigations based on a user s story utilising an array of tools</p> </li>
<li> <p>Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users</p> </li>
<li> <p>Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Experience using data to build and refine risk and fraud tools</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p> <strong>What you ll get<br> </strong>As an Onboarding Specialist you will receive:</p>
<ul>
<li> <p>Your choice of equipment</p> </li>
<li> <p>Competitive pay</p> </li>
<li> <p>Access to our upcoming ESOP</p> </li>
<li> <p>Incredible co-workers (yep, really!)</p> </li>
<li> <p>A super nice, flexible, distributed work environment</p> </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job <br><p>Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!</p>
</div> </div>
<div> Apply now </div>

Onboarding Specialist

Foodics

<p>We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in UAE. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..</p>
<p><b>What Will You Do</b></p>
<ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul>
<p><b>What Are We Looking For</b></p>
<ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Dubai and /or different cities in UAE</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul>

Customer Onboarding Specialist

Fresha

<p>Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.</p><p>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</p><p>To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.</p><p><strong>For this particular role we require Fluent Arabic reading, speaking and writing proficiency.</strong></p><div><div> KPIs <ul> <ul> <li><strong>Onboarding Lead time</strong> - average of 7 business days per Professional Services Specialist</li> </ul> </ul> </div></div><div> Partner Onboarding <ul> <ul> <li>Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan</li> <li>Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners  business requirements</li> <li>Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates</li> <li>Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features</li> <li>Assist our partners in representing themselves in the best possible manner on our platform</li> </ul> </ul> </div><div> Marketplace <ul> <ul> <li>Provide continuous quality assurance on the Marketplace to ensure this looks good at all time</li> <li>Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams</li> </ul> </ul> </div><div> Additional Ad-Hoc <ul> <ul> <li>Comfortable presenting information, and open to feedback</li> <li>Cover other team members Partner projects to ensure we win as a team</li> <li>Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence</li> <li>Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions</li> <li><em>This list is not exhaustive and there may be other activities you are required to deliver.</em></li> </ul> </ul> </div>

Professional Services Specialist

Pemo

<b><br> What you will be doing: </b><div> <br> </div> <p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p> <p>- Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process. </p> <p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers. </p> <p>- Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer) </p> <p>- Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations. </p> <p>- Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience. </p> <div> <br> </div><b> About You: </b><p>- Enthusiastic</p> <p>- Super organized and has great attention to detail</p> <p>- Excellent communication and interpersonal skills </p> <p>- Collaborative and willing to learn</p> <p>- Thrives in a customer centric environment</p> <p>- Comfortable working independently and remotely as well as collaboratively </p> <div><br></div> 
<div></div>

Customer Success Manager

<div><div><b>About Fresha</b></div><div></div><div><br>
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div><br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div><br>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div><br>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div><br>
Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.</div><div></div><div><br>
Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.</div><div></div><div><br>
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><div></div><div><br>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.<br>
</div><div></div><br>
<ul><li><b>For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
</b></li></ul><h3 class="jobSectionHeader"><b>KPIs</b></h3><ul><li><b>
Onboarding Lead time</b> - average of 7 business days per Professional Services Specialist</li></ul><h3 class="jobSectionHeader"><b>
Partner Onboarding</b></h3><ul><li>
Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan</li><li>
Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements</li><li>
Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates</li><li>
Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features</li><li>
Assist our partners in representing themselves in the best possible manner on our platform</li></ul><h3 class="jobSectionHeader"><b>
Marketplace</b></h3><ul><li>
Provide continuous quality assurance on the Marketplace to ensure this looks good at all time</li><li>
Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams</li></ul><h3 class="jobSectionHeader"><b>
Additional Ad-Hoc</b></h3><ul><li>
Comfortable presenting information, and open to feedback</li><li>
Cover other team members Partner projects to ensure we win as a team</li><li>
Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence</li><li>
Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions</li></ul><div></div><ul><li><i><br>
This list is not exhaustive and there may be other activities you are required to deliver.</i></li></ul><h3 class="jobSectionHeader"><b>
Skills, experience &amp; qualifications required</b></h3><ul><li>
Commercially minded, understanding critical needs of Partners onboarding</li><li>
Managing expectations of Partner right from the start</li><li>
Exceptionally high organizational and time management skillsExcellent oral and written communication skills</li><li>
Proficient in Excel and data cleaning an asset</li><li>
Project coordination experience or certification highly desired</li><li>
Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset</li><li>
Ability to identify problems and opportunities as well as offer or implement actions and solutions</li><li>
Strong analytical and troubleshooting skills</li><li>
An ability to influence others through effective communication and negotiations</li><li>
Flexible and comfortable working in a fast-paced and changing environment</li><li>
Creative thinking and problem-solving mindset</li><li>
Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards</li><li>
Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required</li><li>
Self-starter and highly proactive approach</li><li>
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</li></ul><h3 class="jobSectionHeader"><b>
Interview Process</b></h3><ul><li><b>
Screen Call </b>- Video-call with a member from the Talent Team (30m)</li><li><b>
Skills &amp; Experience </b>- Video-call with PSS Hiring Team (30m)</li><li><b>
Technical Ability &amp; Cultural Assessment </b>- In-person with PSS Team Lead, Europe &amp; GCC and GCC GM
</li><li><i>We aim to finalise the entire interview process and deliver feedback within </i><b><i>4 weeks</i></b><i>.</i></li></ul><br>
<div></div><ul><li>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.</li></ul><div><b>
Inclusive workforce<br>
</b></div><div></div><br>
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div><br>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div><br>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div><br>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

Professional Services Specialist (Dubai)

ALEC Holdings

<div>
 <p>
  Are you a passionate and high-performing People &amp; Culture Officer ready to shape the future of workplace culture in the construction and engineering industry?
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We are!
  </strong>
 </p>
 <p>
  ALEC Holdings PJSC, part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region&rsquo;s most complex and high-profile projects. As a proudly publicly listed company, ALEC continues to raise the bar for quality, innovation, and excellence in construction, driving iconic developments that shape skylines across the Middle East.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In the UAE, ALEC has delivered many of the nation&rsquo;s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ALEC provides strategic leadership, operational oversight, and shared services that support the performance and growth of all businesses within the Group. From governance, finance, and talent to innovation, digital systems, and sustainability, the Head Office acts as the central hub that enables each business unit to deliver with confidence, consistency, and excellence across the construction and engineering value chain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  As a People &amp; Culture Officer based at ALEC, you&rsquo;ll play a vital role in enabling our diverse businesses to succeed. From strategy and governance to enabling services and shared expertise, you&rsquo;ll help shape the operational backbone that empowers our teams to deliver exceptional outcomes for clients across the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At ALEC, we&rsquo;re about more than just building iconic structures - we&rsquo;re about building exceptional careers. As a trusted partner to some of the region&rsquo;s most ambitious projects, we value innovation, operational excellence, and our people. Join us to deliver People &amp; Culture initiatives that directly shape our business success, from sourcing candidates to enhancing candidate experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Your Team
  </strong>
 </p>
 <p>
  Our team is passionate about creating a welcoming and engaging experience for every new hire. Led by our People &amp; Culture Officer (Preboarding &amp; Onboarding), we ensure a smooth transition into the company culture through personalized touchpoints, meaningful connections, and a strong sense of belonging&mdash;setting the stage for long-term success from day one.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  As a People &amp; Culture Officer, you will
 </p>
 <p>
  <strong>
   Preboarding
  </strong>
  :
 </p>
 <ul>
  <li>
   Coordinate with the Talent Acquisition team to ensure smooth handover of information and candidate experience post-offer acceptance.
  </li>
  <li>
   Coordinate and track all pre-employment documentation, ensuring all paperwork is accurate, signed, and submitted on time.
  </li>
  <li>
   Liaise with internal teams (e.g. Government Relations, IT, Employee Relations) to initiate and follow up on onboarding requirements such as visa processing, medicals, IT Equipment and any additional tools required.
  </li>
  <li>
   Collaborate with the travel coordinating team or camp management team (if applicable) to arrange flights and accommodation.
  </li>
  <li>
   Communicate regularly with new hires to provide timely updates, answer queries, and ensure a positive and encouraging preboarding experience.
  </li>
  <li>
   Maintain regular updates in the system on the new joiners preboarding status, to provide clarity to hiring managers on new joiners' status.
  </li>
  <li>
   Coordinate with site administration/office administration for airport transfers
  </li>
  <li>
   Work with Line Managers to ensure onboarding plans are tailored to each new hire&rsquo;s role and department. Ensure onboarding packs, welcome kits, and equipment (laptops, phones, etc.) are ready prior to the employee's start date.
  </li>
  <li>
   Ensure activities on the preboarding platform are engaging and equip them with the information required to support with a successful welcome experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Onboarding
  </strong>
  :
 </p>
 <ul>
  <li>
   On the new hire&rsquo;s first day, provide them with all onboarding materials, including welcome kit, and any role-specific tools (e.g., laptops, phones, safety gear).
  </li>
  <li>
   Communicate with new employees to confirm medical insurance activation and other applicable company benefits.
  </li>
  <li>
   Coordinate welcome messages or announcements in internal communications channels to introduce new hires to the broader team.
  </li>
  <li>
   Assist in planning and executing engagement initiatives for new joiners, such as buddy programs and new joiner orientation programs.
  </li>
  <li>
   Support new employees with all settling in formalities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General
  </strong>
  :
 </p>
 <ul>
  <li>
   Ensure all preboarding and onboarding documentation is kept up to date, relevant and focused on supporting new hired through an experiential preboarding and onboarding process.
  </li>
  <li>
   Enhance offerings on the preboarding and onboarding platform, to strive for continuous improvement.
  </li>
  <li>
   Carry out any additional duties as assigned by your line manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   A proactive, employee-focused approach with a passion for creating a positive onboarding experience.
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to work effectively across functions and cultures.
  </li>
  <li>
   Proficient in Microsoft Office Suite, HRIS platforms, and other relevant HR tools.
  </li>
  <li>
   Ability to handle sensitive information with confidentiality and integrity.
  </li>
  <li>
   Educational certificate is preferred
  </li>
  <li>
   Forward thinking and open minded
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   The chance to contribute to some of UAE most iconic projects.
  </li>
  <li>
   A collaborative, supportive environment that values innovation and excellence.
  </li>
  <li>
   Opportunities for professional growth and career progression.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to shape the future of employee experience?
  </strong>
 </p>
 <p>
  If you're passionate about creating meaningful first impressions and driving lasting engagement from day one, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join Alec Holdings and play a pivotal role in shaping a high-performing team that drives our success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply today and be part of something excellent!
 </p>
</div>


People & Culture Officer

CFI Financial Group

<div>
 <p>
  <strong>
   Who are we?
  </strong>
 </p>
 <p>
  CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.
 </p>
 <p>
  Check out more about
  <strong>
   CFI
  </strong>
  here.
 </p>
 <p>
  <br/>
 </p>
 <p>
  CFI is hiring! Make your mark in the online trading industry.
 </p>
 <p>
  Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Description:
  </strong>
 </p>
 <p>
  We are looking for a Product Owner to lead the Client Onboarding domain, responsible for the full client registration and verification funnel &mdash; from initial sign-up to verified account activation.
 </p>
 <p>
  This role combines a data-driven product mindset with a strong compliance foundation. You will own the roadmap for client onboarding, KYC/AML integrations, and risk categorization logic, ensuring our onboarding process is frictionless yet fully compliant across multiple jurisdictions.
 </p>
 <p>
  You&rsquo;ll collaborate closely with compliance, business, legal, tech, design and marketing to
 </p>
 <p>
  deliver a smooth and regulatory-ready onboarding experience that supports both retail and institutional clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main tasks and responsibilities
  </strong>
 </p>
 <p>
  ● Own the end-to-end onboarding experience, including registration, verification, and
 </p>
 <p>
  risk categorization.
 </p>
 <p>
  ● Define and maintain the product roadmap for registration, KYC, AML, and client
 </p>
 <p>
  classification systems.
 </p>
 <p>
  ● Collaborate with compliance officers to translate regulatory onboarding requirements
 </p>
 <p>
  into product features and workflows.
 </p>
 <p>
  ● Manage third-party verification provider integrations (KYC, KYB, AML, sanctions
 </p>
 <p>
  screening).
 </p>
 <p>
  ● Optimize onboarding funnels for conversion, speed, and accuracy, ensuring alignment
 </p>
 <p>
  with regional regulations.
 </p>
 <p>
  ● Define user stories, acceptance criteria, and documentation for onboarding and
 </p>
 <p>
  verification logic.
 </p>
 <p>
  ● Partner with tech leads to ensure seamless integration between front-end onboarding
 </p>
 <p>
  and back-office systems.
 </p>
 <p>
  ● Work with data analytics to monitor verification times, rejection rates, and user
 </p>
 <p>
  drop-offs.
 </p>
 <p>
  ● Maintain compliance alignment across EU, MENA, and offshore jurisdictions as the
 </p>
 <p>
  business expands.
 </p>
 <p>
  ● Collaborate with funding and client-portal product owners to ensure a consistent
 </p>
 <p>
  post-onboarding experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <p>
  ● 5+ years of experience as a Product Owner / Product Manager in fintech, banking,
 </p>
 <p>
  or compliance-driven environments.
 </p>
 <p>
  ● Solid understanding of KYC/AML processes, risk scoring, and client categorization
 </p>
 <p>
  frameworks.
 </p>
 <p>
  ● Proven experience with regulatory onboarding systems and third-party verification
 </p>
 <p>
  integrations (e.g., Sumsub, Veriff).
 </p>
 <p>
  ● Strong knowledge of compliance regulations across multiple jurisdictions (e.g., EU,
 </p>
 <p>
  MENA).
 </p>
 <p>
  ● Ability to translate legal/compliance requirements into clear product specifications.
 </p>
 <p>
  ● Excellent stakeholder management, especially with compliance and legal teams.
 </p>
 <p>
  ● Familiarity with agile methodologies, backlog management, and tools like Jira, ClickUp,
 </p>
 <p>
  and Figma.
 </p>
 <p>
  ● Analytical mindset and ability to interpret conversion and verification data.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Nice to Have
 </p>
 <p>
  ● Experience working in regulated brokerages, crypto exchanges, or neobanks.
 </p>
 <p>
  ● Understanding of risk engine design, client categorization automation, or document
 </p>
 <p>
  recognition technologies.
 </p>
 <p>
  ● Exposure to multi-entity / multi-jurisdiction onboarding frameworks.
 </p>
 <p>
  ● Knowledge of account lifecycle management, pre-verification procedures
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why join CFI?
  </strong>
 </p>
 <p>
  &middot; We&rsquo;re a fast-growing, multinational company
 </p>
 <p>
  &middot; Competitive salaries and benefits
 </p>
 <p>
  &middot; Work and learn with industry professions
 </p>
 <p>
  &middot; Supportive and collaborative environment
 </p>
 <p>
  &middot; Unlimited opportunities for growth and development
 </p>
</div>


Product Owner- Client Onboarding

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