digital marketing specialist Jobs in Dubai

digital marketing specialist

marketing specialist

social media specialist

business development specialist Jobs in Dubai

business development specialist

back office manager (customer service) Jobs in Dubai

back office manager (customer service)

onboarding specialist

Emirates Flight Catering

<div>
 
 
 HR Specialist &ndash; Onboarding
 
 
 
 
 Dubai, UAE
 
 | Aviation | Culinary Solutions | Large-Scale Operations
 
 
 
 Shape exceptional employee journeys from day one.
 
 
 
 We&rsquo;re looking for an experienced HR Specialist &ndash; Onboarding to play a pivotal role in delivering a seamless, compliant, and high-impact onboarding experience within a fast-paced, high-volume environment. This role is ideal for a proactive onboarding expert who thrives on structure, collaboration, and continuous improvement.
 
 
 As the subject matter expert for mobilisation and onboarding, you&rsquo;ll drive best practices, optimise processes, and ensure new hires are set up for success from their first interaction with us.
 
 
 
 What you&rsquo;ll be responsible for
 
 
 <ul>
 <li>
 Execute onboarding plans for high-volume and business-critical hiring, ensuring all milestones are met on time
 </li>
 <li>
 Review, enhance, and standardise mobilisation and onboarding procedures, ensuring compliance with UAE labour and visa requirements
 </li>
 <li>
 Partner closely with Government Relations, dnata, Learning &amp; Development, and internal stakeholders to deliver a seamless onboarding journey
 </li>
 <li>
 Track onboarding KPIs, analyse trends, and provide insight-driven reports and recommendations
 </li>
 <li>
 Drive automation and process improvements to enhance efficiency, accuracy, and cost effectiveness
 </li>
 <li>
 Act as a subject matter expert, providing guidance, coaching, and issue resolution support to the onboarding team
 </li>
 <li>
 Maintain high standards of data integrity and system accuracy across onboarding platforms
 </li>
 <li>
 Manage clear, timely communication with new hires to ensure all mobilisation documentation is completed correctly
 </li>
 <li>
 Monitor vendor performance against SLAs and recommend corrective actions where needed
 </li>
 <li>
 Support onboarding budget planning through workforce and logistics forecasting
 </li>
 </ul>
 
 
 What we&rsquo;re looking for
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or a related field
 </li>
 <li>
 Minimum 6 years&rsquo; experience in onboarding or mobilisation, ideally within a complex or high-volume environment
 </li>
 <li>
 Strong understanding of UAE labour law, visa processes, and HR systems
 </li>
 <li>
 Excellent stakeholder management, communication, and planning skills
 </li>
 <li>
 Confident working with data, metrics, and reporting (Excel proficiency essential)
 </li>
 <li>
 Experience coaching or supporting junior team members
 </li>
 <li>
 Highly organised, detail-driven, and comfortable managing multiple priorities
 </li>
 </ul>
 
 
 Why join us
 
 
 <ul>
 <li>
 Be part of a high-impact People Operations function supporting large-scale hiring
 </li>
 <li>
 Play a key role in shaping employee experience from day one
 </li>
 <li>
 Work in a collaborative, forward-thinking HR environment focused on quality, efficiency, and continuous improvement
 </li>
 <li>
 Contribute to an organisation that values innovation, operational excellence, and people-centric practices
 </li>
 </ul>
 
 
</div>

HR Onboarding Specialist

<div>
 
 
 
 Job Context
 
 
 :
 
 
 Operating in a high-volume, fast-paced environment, this role demands strong attention to detail, effective communication with new hires, and the ability to manage competing priorities. The role ensures smooth operational execution in line with company policies and compliance standards, while contributing to the overall success of the onboarding team and supporting the seamless integration of a large number of new employees into the organization.
 
 
 
 
 
 
 
 Key Result Areas
 
 
 :
 
 
 1. Assist with onboarding documentation by coordinating data entry and follow-ups, ensuring compliance with documentation standards under guidance from the HR Coordinator/HR Specialist. 2. Support communication with junior-level new hires, confirming document submissions and providing standard onboarding instructions, including relocation and travel preparation.
 
 
 3. Coordinate with external suppliers to ensure the necessary documents for entry to the UAE are arranged, available, and submitted on time.
 
 
 4. Maintain accurate onboarding data in HR systems, and trackers, ensuring compliance with data standards and smooth integration into internal systems.
 
 
 5. Support the arrangement of travel logistics, including coordinating with travel partners for airport pickups, accommodation, and transport, ensuring cost-effective and timely travel planning for new hires.
 
 
 6. Track pre-joining checklist for junior-level new hires and flag potential delays, providing timely updates to the HR Coordinator to ensure timely resolution.
 
 
 7. Provide timely updates to the Talent Acquisition Specialist, ensuring stakeholders are informed with accurate lists of new hires and their onboarding statuses.
 
 
 8. Support the execution of onboarding events, including supporting the logistics and coordination of welcome sessions, familiarization activities, and any other planned onboarding events for new hires.
 
 
 
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience
 
 
 
 
 
 
 Education Qualification:
 
 
 
 
 a) Certificate in Human Resources or Equivalent Qualification.
 
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 a) Minimum 4 years of experience in a similar role within an on-boarding and mobilization team, preferably in a large organization.
 
 
 b) Experience in processing on-boarding documentation and travel logistics for high volumes of new hires.
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 a) Proficient in Microsoft Office Packages and user competency in Taleo.
 
 
 b) High standards of verbal and written communication.
 
 
 c) Good planning and organizational skills with the ability to multi-task and manage time effectively
 
 
 
</div>

HR Generalist - Onboarding

Fresha

<div><div>About Fresha</div><div></div><div> 
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div> 
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div> 
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div> 
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div> 
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div> 
Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.</div><div></div><div> 
Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.</div><div></div><div> 
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><div></div><div> 
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week. 
</div><div></div> 
<ul><li>For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
</li></ul><h3 class="jobSectionHeader">KPIs</h3><ul><li>
Onboarding Lead time - average of 7 business days per Professional Services Specialist</li></ul><h3 class="jobSectionHeader">
Partner Onboarding</h3><ul><li>
Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan</li><li>
Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements</li><li>
Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates</li><li>
Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features</li><li>
Assist our partners in representing themselves in the best possible manner on our platform</li></ul><h3 class="jobSectionHeader">
Marketplace</h3><ul><li>
Provide continuous quality assurance on the Marketplace to ensure this looks good at all time</li><li>
Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams</li></ul><h3 class="jobSectionHeader">
Additional Ad-Hoc</h3><ul><li>
Comfortable presenting information, and open to feedback</li><li>
Cover other team members Partner projects to ensure we win as a team</li><li>
Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence</li><li>
Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions</li></ul><div></div><ul><li> 
This list is not exhaustive and there may be other activities you are required to deliver.</li></ul><h3 class="jobSectionHeader">
Skills, experience &amp; qualifications required</h3><ul><li>
Commercially minded, understanding critical needs of Partners onboarding</li><li>
Managing expectations of Partner right from the start</li><li>
Exceptionally high organizational and time management skillsExcellent oral and written communication skills</li><li>
Proficient in Excel and data cleaning an asset</li><li>
Project coordination experience or certification highly desired</li><li>
Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset</li><li>
Ability to identify problems and opportunities as well as offer or implement actions and solutions</li><li>
Strong analytical and troubleshooting skills</li><li>
An ability to influence others through effective communication and negotiations</li><li>
Flexible and comfortable working in a fast-paced and changing environment</li><li>
Creative thinking and problem-solving mindset</li><li>
Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards</li><li>
Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required</li><li>
Self-starter and highly proactive approach</li><li>
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</li></ul><h3 class="jobSectionHeader">
Interview Process</h3><ul><li>
Screen Call - Video-call with a member from the Talent Team (30m)</li><li>
Skills &amp; Experience - Video-call with PSS Hiring Team (30m)</li><li>
Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM 
</li></ul><div></div> 
<ul><li>We aim to finalise the entire interview process and deliver feedback within 2 weeks.</li></ul><div></div><div> 
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.</div><div>
Inclusive workforce 
</div><div></div> 
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div> 
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div> 
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div> 
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

Professional Services Specialist (Dubai)

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172475
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 The HR Analyst in Onboarding provides crucial operational support throughout the new hire onboarding process. This role is responsible for handling onboarding queries, coordinating with new joiners, and ensuring all necessary documentation complies with legal requirements. Success in this role is attributed to efficient communication with stakeholders across the MENA region and adherence to company policies. A key aspect of the role is to ensure data integrity and operational excellence, while continuously improving service delivery. The position does not oversee other staff but impacts the experience of new employees and maintains data confidentiality and integrity.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Provide operational support for new hire processes, including managing onboarding queries and coordinating communication with new joiners.
 </li>
 <li>
 Process necessary documents for government formalities and coordinate joining formalities such as hotel bookings, e-ticket issuance, and corporate induction.
 </li>
 <li>
 Advise on company policies and UAE labor law in collaboration with Line Managers, HR Business Partners, and other stakeholders across MENA countries.
 </li>
 <li>
 Ensure case management and resolution adheres to Service Level Agreements and meets turnaround time requirements.
 </li>
 <li>
 Foster customer focus and collaboration, gathering feedback through surveys and direct stakeholder feedback.
 </li>
 <li>
 Ensure data integrity through quality checks, maintaining confidentiality, and accurate SAP entries.
 </li>
 <li>
 Promote service excellence and teamwork through continuous improvement initiatives and effective information sharing.
 </li>
 <li>
 Maintain operational excellence by updating work in progress reports, ensuring timely escalations, tracker updates, and case closures.
 </li>
 <li>
 Stay updated on company policies and procedures, especially in relation to compliance with UAE labor laws.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Problem-solving and troubleshooting skills.
 </li>
 <li>
 Decision-making skills.
 </li>
 <li>
 Excellent communication skills, with Arabic as a plus.
 </li>
 <li>
 Strong attention to detail.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent in HR, Business, Management, or Technology.
 </li>
 <li>
 2-3 years of HR generalist experience in the UAE or GCC, with a focus on onboarding.
 </li>
 <li>
 Proficiency in supporting SAP HR Module or similar ERP systems, and PC applications like Word, Excel, PowerPoint, and Outlook.
 </li>
 <li>
 Familiarity with helpdesk tools such as Salesforce and experience in a fast-paced shared services environment are advantageous.
 </li>
 <li>
 Knowledge of UAE Labor Law is essential.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

HR Analyst - Onboarding | Corporate Services

Huspy

<div>
 
 The Story So Far: We&rsquo;re Building a Global Brand in Real Estate
 
 
 
 Huspy is one of the leading property technology companies in EMEA.
 
 
 Launched in 2020, we now operate in multiple cities across the UAE and Spain, expanding into Saudi Arabia and 3 more European markets by 2026. Today, we own the largest portion of the UAE mortgage market and are one of the fastest-growing players in every European city we&rsquo;ve entered.
 
 
 We&rsquo;ve raised over $140 million (Series A and Series B) from the world&rsquo;s top investors, including Sequoia Capital, Founders Fund and Balderton Capital, to reshape the homebuying journey through powerful technology and agent-first tools.
 
 
 We&rsquo;ve built a SuperApp that empowers real estate agents and mortgage brokers, bringing cutting‑edge technology to one of the world&rsquo;s most traditional industries. We&rsquo;re transforming how property transactions happen &mdash; faster, smarter, and better for everyone.
 
 
 We&rsquo;re not slowing down. The question is: will you be part of what&rsquo;s next?
 
 
 
 The Main Event: What You&rsquo;ll Drive, Build, and Own
 
 
 
 We are looking for a driven and hands-on
 
 Learning &amp; Development Associate
 
 to support and execute learning initiatives for our
 
 Mortgage Business Unit
 
 . This role is critical to enabling new hires and existing sales teams through high-quality onboarding, continuous upskilling, and sales-focused training programs.
 
 
 This is a delivery-heavy role suited to someone who is passionate about training, confident facilitating sessions, and highly skilled at creating engaging learning content. The role requires close collaboration with Sales Leadership, Compliance, and Operations to ensure training drives performance while meeting regulatory standards.
 
 
 
 Training Design &amp; Content Creation
 
 
 
 <ul>
 <li>
 Curriculum Development &ndash; Develop, maintain, and continuously improve mortgage-focused training curricula, playbooks, and enablement materials.
 </li>
 <li>
 Training Program Execution &ndash; Design and deliver structured onboarding programs to ramp up new Mortgage Consultants efficiently. Facilitate live training sessions, coaching workshops, and refresher programs grounded in real mortgage lifecycle scenarios.
 </li>
 <li>
 Continuous Improvement &ndash; Evaluate training effectiveness through assessments, feedback, and performance data refining materials to enhance learning outcomes
 </li>
 <li>
 Industry Alignment &ndash;Ensure all training content aligns with UAE regulatory requirements, including AML and CBUAE guidelines.
 </li>
 <li>
 Sales Enablement &amp; Performance Support - Partner with Sales Team Leaders to identify skill gaps and deploy targeted learning interventions.
 
 
 </li>
 </ul>
 
 The Perfect Match: What It Takes to Succeed at Huspy
 
 
 
 <ul>
 <li>
 Training Experience - 2&ndash;3 years of experience in Learning &amp; Development or Sales Training in UAE, preferably within financial services, sales, business development or mortgages.
 </li>
 <li>
 Entrepreneurial Mindset - A self-starter who thrives in building and scaling educational programs from the ground up.
 </li>
 <li>
 Course/Curriculum Development and Execution Experience &ndash; Proven expertise in training delivery, facilitation, coaching, and content creation.
 </li>
 <li>
 Language Requirements - Fluent in English and Arabic fluency is mandatory.
 </li>
 </ul>
</div>

Training & Onboarding Associate

Confidential

<div>
 
 We are a dynamic organization in Dubai seeking a proactive and organized Talent Enablement Executive to join our People &amp; Culture team. This role focuses on enhancing the employee experience, particularly for new joiners, while supporting various engagement and operational initiatives. Reporting to the Manager &ndash; Talent Enablement, you will play a key role in creating a welcoming and efficient onboarding journey and fostering a positive workplace culture.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Organize monthly welcome lunches for new joiners and senior leaders.
 </li>
 <li>
 Ensure Day 1 readiness and deliver an exceptional new joiner experience, including collaborating with Hiring Managers to prepare workspaces in a timely manner.
 </li>
 <li>
 Identify and assign a &ldquo;Buddy&rdquo; for every new joiner, and send welcoming communications to Hiring Managers and Buddies.
 </li>
 <li>
 Identify and encourage employees to participate in &ldquo;Employee Spotlight&rdquo; features (Q&amp;A profiles) and publish them on the internal platform for greater visibility.
 </li>
 <li>
 Coordinate and arrange company breakfasts for employees twice a week.
 </li>
 <li>
 Regularly update and publish an internal glossary of company-specific terms on the employee portal.
 </li>
 <li>
 Organize quarterly birthday celebrations for employees, collaborating with People &amp; Culture Operations and Food &amp; Beverage teams.
 </li>
 <li>
 Maintain the employee training database.
 </li>
 <li>
 Arrange flights and accommodation for new joiners as needed.
 </li>
 <li>
 Support the Marketing team with internal events such as Townhalls, Long Service Awards, and similar activities.
 </li>
 <li>
 Assist in updating job descriptions and related documentation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (specialization in Human Resources preferred).
 </li>
 <li>
 Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Strong organizational, communication, and interpersonal skills.
 </li>
 <li>
 High attention to detail and ability to handle multiple tasks in a fast-paced environment.
 </li>
 <li>
 Discretion and professionalism in handling employee information.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Previous work experience in an HR or People &amp; Culture department, preferably in a mid-sized organization.
 </li>
 <li>
 Experience in onboarding, employee engagement, or event coordination is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Pay range and compensation package
 
 
 
 
 
 
 AED 6,000 &ndash; 7,000 per month (depending on experience and qualifications)
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 If you are passionate about creating memorable employee experiences, thrive in a collaborative environment, and are based in (or willing to relocate to) Dubai, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 How to Apply
 
 
 
 
 
 
 Please submit your CV and a brief cover letter highlighting your relevant experience in onboarding and employee engagement initiatives. Applications will be handled confidentially. Only shortlisted candidates will be contacted.
 
 
 
</div>

Human Resources Executive

Passion.io

<div><h3 class="jobSectionHeader">Build Creators Who Don&rsquo;t Just Launch - They Last.</h3>
You know that shift.
When a creator stops saying 
&ldquo;I&rsquo;m building something&hellip;&rdquo;
and starts saying 
&ldquo;I&rsquo;m scaling something.&rdquo;
That moment?
That&rsquo;s your territory.
At Passion.io, we&rsquo;re building at the frontier of the creator economy. We&rsquo;re rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you&rsquo;ll be part of that evolution.
This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don&rsquo;t just publish an app&hellip; They build a business that lasts.
Not just hype. 
Not just downloads.
Revenue. Renewal. Reputation.
Now, we&rsquo;re doubling down.
Which means&hellip; This isn&rsquo;t traditional Customer Success. We need someone who understands:<ul><li>Audience growth</li><li>Offer positioning</li><li>Monetization psychology</li><li>Revenue strategy and conversations</li><li>And what it actually takes to scale a personal brand</li></ul>
You don&rsquo;t wait for churn signals. You design momentum before they happen.
If you&rsquo;ve lived inside the creator economy - built something, coached something, launched something - keep reading. This one&rsquo;s for you<h3 class="jobSectionHeader">
A Day In Your Creator Orbit:</h3>
You&rsquo;ll manage &plusmn;45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm).
On any given day, you&rsquo;re:<ul>
<li>
Guiding a creator through refining their offer and pricing</li>
<li>Reviewing funnel strategy before a launch</li>
<li>Spotting early churn signals in your portfolio</li>
<li>Documenting progress and revenue milestones
</li><li>Jumping on a momentum call where you challenge thinking (with care and clarity)
</li><li>Ensuring creators are leveraging new product features
</li>
</ul>✅ You&rsquo;re not reacting. You&rsquo;re steering.
✅ You&rsquo;re commercially aware.
✅ You treat their growth like it&rsquo;s partly yours.<h3 class="jobSectionHeader">
 A Week in Your Growth Engine</h3><ul>
<li>Running structured business review sessions</li>
<li>Executing and refining lifecycle playbooks
</li><li>Monitoring NRR, engagement signals, and health scores
</li><li>Identifying upsell opportunities naturally through strategy</li>
<li>Sharing creator feedback with Product &amp; Marketing
</li><li>Collaborating cross-functionally on retention OKRs</li>
</ul>
This is high-touch. But it&rsquo;s also high-impact, high-ownership. ❤️&zwj;<h3 class="jobSectionHeader">
 The Long Game You&rsquo;re Building</h3>
Over time, you will:<ul>
<li>
Refine onboarding, launch &amp; retention playbooks
</li><li>Strengthen scalable high-touch systems</li>
<li>Turn creators into brand advocates
</li><li>Reduce churn through proactive strategy</li>
<li>Increase expansion revenue through smart positioning</li>
<li>Contribute meaningfully to how Customer Success evolves at Passion</li>
</ul>
You&rsquo;re not just maintaining accounts. You&rsquo;re shaping outcomes.
Requirements<h3 class="jobSectionHeader">
If This Sounds Like You&hellip; We&rsquo;d Rave to Meet You</h3><ul>
<li>You have 2+ years in CSM, onboarding, or revenue-focused client roles
</li><li>You&rsquo;ve advised customers on business or monetisation strategy
</li><li>You understand the creator economy (not just conceptually - practically)</li>
<li>You&rsquo;re commercially confident (upsell and renewal conversations energise you)</li>
<li>You balance empathy with empathetic directness.
</li><li>You naturally apply high emotional intelligence &amp; structured thinking
</li><li>You design success plans, not just follow them</li>
<li>You&rsquo;ve worked in high-touch environments where ownership matters</li>
<li>You&rsquo;re comfortable with CRMs (HubSpot etc.) and portfolio health tracking
</li>
</ul><h3 class="jobSectionHeader">And If This Describes You&hellip; It&rsquo;s A &ldquo;Must-Meet&rdquo; Moment</h3><ul>
<li>You&rsquo;ve built or scaled your own digital product or personal brand
</li><li>You&rsquo;ve coached creators or entrepreneurs</li>
<li>You think in NRR, expansion, and revenue impact</li>
<li>You are pragmatic and have the ability to customize support by use case</li>
<li>You understand lifecycle triggers &amp; health scores
</li><li>You&rsquo;re analytical. Decisions you make are data-led
</li><li>You&rsquo;re technically comfortable discussing integrations, backend logic, or automations
</li><li>You thrive in fast-moving startup environments</li>
</ul><h3 class="jobSectionHeader">
A Quick Reality Check (In The Best Way)</h3><ul>
<li>This role isn&rsquo;t about reactive ticket queues
</li><li>Your playground is powerful revenue conversations
</li><li>You&rsquo;re confident drawing the line between empathy and clarity
</li><li>You crave ownership
</li><li>You see each creator&rsquo;s success as shared success</li>
</ul>
If that excites you - you&rsquo;re in the right place.<h3 class="jobSectionHeader">
You&rsquo;ll Know You&rsquo;re Winning When&hellip;</h3><ul>
<li>Creators stay, grow, renew - and rave about working with you!
</li><li>Your portfolio shows stable, predictable, growing NRR
</li><li>Creators see you as a strategic business partner
</li><li>Portfolio health scores are improving, not reactive</li>
<li>Success plans are clear, documented, and measurable
</li><li>Product &amp; Marketing decisions are influenced by your insights
</li><li>Creators launch profitable apps - and stay long-term
</li>
</ul>That&rsquo;s Impact.
Benefits<h3 class="jobSectionHeader">
❤️ The Passion.io Experience: What We Do &amp; How We Work</h3>
At Passion.io, we&rsquo;re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting!) are using the apps they&rsquo;ve built.
You&rsquo;ll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.
Here&rsquo;s what makes working with us, well&hellip; kinda awesome
 Fully remote freedom (work from wherever)
✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece&hellip; we like good views )
 Career Growth - Coaching, training, and conferences on us<ul><li> Creative autonomy - your fingerprints are all over growth</li></ul>
&zwj; Tech Gear Budget - Get the setup you need to shine.
️ Time Off That Counts - 24 paid vacation days + 10 &ldquo;Celebration Leave&rdquo; days for the holidays you actually celebrate.
 Paid Parental Leave - Because family first, always.
 Join a global crew shaping the future of creator-led apps<h3 class="jobSectionHeader">
 Your Passion.io Hiring Journey
</h3>(So you know exactly what to expect)
1️⃣ Discovery Call: Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up.
2️⃣ Show Us Your Strategy: A short, practical scenario where you demonstrate how you&rsquo;d guide a creator toward growth.
3️⃣ Deep Dive: Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset.
4️⃣ Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.
5️⃣ Strategy Sync: Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion.
 Big Picture Conversation: Culture, mission, long-term growth - does this feel like your next chapter?
Transparent. Thoughtful. Human.<h3 class="jobSectionHeader">
 Your &ldquo;I Was Built For This&rdquo; Moment Starts&hellip; Now.</h3>
If you&rsquo;ve been waiting for a role where:
✔️ You help creators turn ideas into revenue
✔️ You own a portfolio like a business
✔️ You operate at the intersection of empathy and commercial sharpness
✔️ You influence how Success evolves inside a fast-scaling AI-powered platform
 Apply.
 Show us how you think about scaling creators.
 Let&rsquo;s build businesses that last.
&mdash;-
Privacy Notice:
Here&rsquo;s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. All questions, comments and requests regarding this Privacy Notice should be addressed to recruiting@passion.io</div>

Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS

Explore 783+ Onboarding specialist in Dubai this March. Find roles across top companies and apply now to boost your career.