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Masafi

<div>
 
 
 Our time to make ripples.
 
 
 
 We are for the restless achievers. For those who thirst for success and more. For those who never stop trying. We are Masafi. And if you have what it takes, we are ready to take the next step with you.
 
 
 
 Things we believe in:
 
 
 
 
 
 Inclusivity &amp; diversity
 
 
 
 
 We are an equal opportunity employer, and we believe diversity, gender balance and inclusion lead to success.
 
 
 
 
 Our people
 
 
 
 
 We believe passionate people propel us forward, build our culture and drive our spirit of innovation.
 
 
 
 
 Hard work, integrity &amp; ownership
 
 
 
 
 We believe hard work trumps everything. And honesty and taking total responsibility are the pillars of everything we do.
 
 
 
 A glimpse of your typical workday
 
 
 <ul>
 <li>
 Manage end-to-end onboarding for new hires across multiple entities within the group
 </li>
 <li>
 Handle bulk and high-volume onboarding for frontline and corporate roles across various locations
 </li>
 <li>
 Coordinate pre-joining documentation, offer letters, contracts, background checks, medicals, and visa processes
 </li>
 <li>
 Ensure timely joining of candidates in line with agreed SLAs and business requirements
 </li>
 <li>
 Maintain accurate onboarding trackers and joining status reports for large volumes
 </li>
 <li>
 Coordinate with Recruitment, PRO/Visa teams, Payroll, IT, Admin to ensure smooth onboarding
 </li>
 <li>
 Act as the primary point of contact for new joiners and address onboarding-related queries
 </li>
 <li>
 Ensure accurate data entry and maintenance in HRMS and HR systems
 </li>
 <li>
 Ensure compliance with UAE labor laws, internal HR policies, and group standards
 </li>
 <li>
 Maintain complete, accurate, and audit-ready employee files and records
 </li>
 <li>
 Run onboarding orientations and induction sessions
 </li>
 <li>
 Identify process gaps and recommend improvements to standardize onboarding across group companies
 </li>
 <li>
 Deliver a positive and consistent onboarding experience aligned with the company&rsquo;s culture and values
 </li>
 </ul>
 
 
 What makes you stand out
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in HR onboarding, preferably within a group of companies
 </li>
 <li>
 Strong experience in bulk or mass onboarding and high-volume hiring environments
 </li>
 <li>
 Hands-on experience with HRMS and ATS platforms
 </li>
 <li>
 Excellent coordination, communication, and stakeholder management skills
 </li>
 <li>
 High attention to detail with strong organizational and time-management abilities
 </li>
 <li>
 Ability to manage multiple priorities and tight deadlines effectively
 </li>
 </ul>
 
 
 The joys:
 
 
 
 
 
 Workspace:
 
 
 We mix work and play with an exclusive gym and an inspiration zone filled with indoor games, library, bean bags and of course, piping hot coffee.
 
 
 
 
 Game-changing leadership:
 
 
 We mentor and hone future leaders through agile, dynamic and people-focused training.
 
 
 
 
 Enriching rewards:
 
 
 Besides bench-marking industry remuneration, we offer medical benefits and discounts on all Masafi products.
 
 
 
 
 Focus on wellness:
 
 
 
 
 We not only insist on a great work-life balance but also accompany it with a lovely wellness program.
 
 
 
 Our story
 
 
 
 Masafi was born in the Hajar Mountains in the United Arab Emirates. And ever since, we&rsquo;ve left a mark across the region and the world.
 
 
 Back in 1976, Masafi was the first naturally sourced drinking water in the UAE. Today, our portfolio consists of the finest range of pure naturally sourced water, juices, tissue papers and anti-bacterial essentials.
 
 
 While we have been the market leader for over 4 decades, we never take anything for granted. Every day, we work harder to deliver the finest products that are good for people and the planet too.
 
 
 We are an equal opportunity employer. Inclusivity, diversity and gender balance are the cornerstones of our business just like, wellness, mindfulness and a healthy work-life balance.
 
 
 Interested in growing your career with us? Take a look at some of our current openings. We can&rsquo;t wait to hear from you.
 
</div>

Onboarding Specialist

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 <ul>
 <li>
 Onboarding Specialist is a key first line of defense within a business line from a service and risk management perspective.
 </li>
 <li>
 Supports the Wealth Management business for Middle East Africa, Global South Asia and the Business Management team.
 </li>
 <li>
 The role holder will work closely with the team of Business Heads, Client Advisors [CAs]/Relationship Managers (RM), Business Management Team.
 </li>
 <li>
 The position will support the Business Management team in client onboarding, MIS reporting, updating of Key Operating Procedures, support audit, quality assurance and remediation initiatives .
 
 
 
 </li>
 </ul>
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 DB contributions to DIFC Employee Workplace Savings (DEWS)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 
 Client Onboarding and KYC Reviews
 
 
 
 <ul>
 <li>
 Responsible for on-boarding new clients and support periodic review of existing clients in a high quality and timely manner. Will be responsible for end to end client onboarding wherein they will do the following;
 </li>
 <ul>
 <li>
 Check for documentation completion as required by Booking Centers.
 </li>
 <li>
 Support the RM in providing correct account opening forms to be signed by the client.
 </li>
 <li>
 Addressing any client queries related to account opening.
 </li>
 <li>
 Review the KYC provided by the RM, ensure that the information provided is of the required standards, conduct required searches as prescribed by the Know Your Client Procedures and Enter Source of Wealth (SoW) provided by the RM in the Onboarding tool.
 </li>
 <li>
 Liaising with Booking Centers on their queries on the account opening documentation submitted to them
 </li>
 <li>
 Following up with relevant stakeholders at Booking Centers to ensure that accounts are opened within a timely manner.
 </li>
 <li>
 Liaise with relevant stake holders for all exceptional approvals for opening an account if any.
 </li>
 <li>
 Tracking of all new onboardings and escalation of new onboarding to relevant stake holders if timelines are not met.
 </li>
 </ul>
 <li>
 Liaise effectively with client-facing teams; provide strategic guidance as needed around client documentation, account opening policies, and KYC/AML standards.
 </li>
 <li>
 Conduct full due diligence with respect to new and existing relationships for the enforcement of controls associated with Know Your Client (KYC) governing documentation for various account types &ndash; individuals, legal entities and Anti Money Laundering (AML) regulatory requirements.
 </li>
 <li>
 Conducting research on new and existing clients, obtaining information from public sources, screening natural persons/entity names against sanctions, adverse news and politically exposed person lists as per the policy and procedure.
 </li>
 <li>
 Collect and verify/corroborate KYC/AML related documentation to perform required regulatory screening. Escalate due-diligence findings to Senior Management and Compliance where applicable.
 </li>
 <li>
 Central point of contact for the Front Office and internal stakeholders including Senior Management (Documentation Unit, AML Compliance, Legal and Middle Office Operations) concerning client on-boarding queries and status updates until final client adoption locally and at the Booking Centre.
 </li>
 <li>
 Preparation of comprehensive account opening pack for Business/Compliance sign offs.
 </li>
 <li>
 Tracking, updating and communicating KYC reviews to relevant RMs
 </li>
 <li>
 Ensure that KYC reviews are signed off in a timely manner and risk rating between Booking Centers and DIFC are aligned.
 
 
 </li>
 </ul>
 
 MIS &amp; Account maintenance
 
 
 
 <ul>
 <li>
 Handle/oversight of account maintenance activities, &ndash; passport expiry, and documentation deferral tracking until resolution.
 </li>
 <li>
 Maintain DB DIFC Client base with on boarding details.
 </li>
 <li>
 Assist Business Manager in documentation, adoption and execution of various operational processes to ensure uniformity in WM.
 </li>
 <li>
 Assist Business Manager in Prudential Reporting and Reconciliation of client list with booking centers on a quarterly basis.
 </li>
 <li>
 Back up responsibility in absence of Business Analyst/Manager.
 </li>
 <li>
 Remain current and thorough on operational processes, services and Firm&rsquo;s systems/applications as applicable in DB DIFC.
 </li>
 <li>
 Ensure adequate support is rendered during regulatory and internal audits.
 </li>
 <li>
 Complete remediation/other projects within the stipulated deadlines.
 </li>
 <li>
 Highlight any suspicious activity to Head of Business/Business Manager/Office Manager in a timely manner.
 </li>
 <li>
 Updating Key Operating Procedures and co-ordinate for Quality Assurance and Audit queries
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree with a background in Finance. Should be able to understand financial statements and analyze them
 </li>
 <li>
 Arabic knowledge (at least reading) would be an added advantage.
 </li>
 <li>
 Good communication skills &ndash; both verbal and written.
 </li>
 <li>
 At least 5 years experience in Client Onboarding support within Wealth Management Division and preferably in DIFC dealing with multiple Booking Centers.
 </li>
 <li>
 Strong Microsoft Office Skills especially Excel and PowerPoint.
 </li>
 <li>
 Should be assertive, analytical, organized, flexible and solution oriented .
 </li>
 <li>
 Managing a team previously would be an added advantage
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 With that, we extend a warm welcome to candidates with disabilities to apply.
 
 
 Our Bank is committed to ensuring equal opportunities and will facilitate a productive and harmonious work environment for all.
 
 
 We encourage talented individuals seeking a professional setting that values and accommodates diverse capabilities to submit their applications and be part of our shared commitment to fostering inclusiveness.
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Private Bank - Client Lifecycle Management, Global South Asia & Africa - AVP

THE PIANO GALLERY

Job PurposeThe HR Admin / Onboarding Specialist is responsible for managing day-to-day HR administrative tasks and ensuring a smooth and professional onboarding experience for new hires. This role acts as a link between candidates, employees, and management to ensure efficient HR processes and a positive employee experience.Key ResponsibilitiesHR Administration:<ul><li>Maintain and update employee records in HR systems and personnel files.</li><li>Prepare HR-related documents, such as employment contracts, letters, and certifications.</li><li>Support payroll by providing accurate employee information (leaves, attendance, etc.).</li><li>Ensure compliance with labor laws, HR policies, and company standards.</li><li>Handle employee queries related to HR policies and procedures.</li></ul>Onboarding &amp; Offboarding:<ul><li>Coordinate pre-joining formalities (offer letters, background checks, documentation).</li><li>Organize and facilitate new hire orientations and induction programs.</li><li>Ensure timely provisioning of IT equipment, access cards, and workspace for new employees.</li><li>Guide new hires through company policies, benefits, and HR processes.</li><li>Manage exit procedures, including clearance, documentation, and exit interviews.</li></ul>Recruitment Support:<ul><li>Assist with job postings, screening, and scheduling interviews.</li><li>Coordinate with recruitment agencies or internal hiring managers as required.</li></ul>Other HR Functions:<ul><li>Assist in HR projects, employee engagement activities, and training coordination.</li><li>Generate HR reports and maintain HR metrics for management review.</li><li>Support performance appraisal and probation review processes.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>2&ndash;4 years of experience in HR administration and/or onboarding.</li><li>Strong knowledge of labor laws and HR best practices.</li><li>Excellent communication and interpersonal skills.</li><li>High attention to detail and organizational skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); HRIS experience is a plus.</li><li>Ability to handle sensitive information with confidentiality.</li></ul>Job Type: Full-timePay: Up to AED4,000.00 per monthWork Location: In person

HR Admin-TAGALOG SPEAKER

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Customer Success Manager

HSJB BUSINESS CONSULTING

Key Responsibilities<ul><li>Engage with prospective clients and convert inquiries/leads into active forex clients</li><li>Explain forex products, platforms, and processes clearly to clients</li><li>Handhold clients end-to-end, including account opening, KYC documentation, funding, and platform setup</li><li>Coordinate with internal teams (compliance, operations, trading support) to ensure smooth onboarding</li><li>Assist clients with basic platform navigation and trading-related queries (non-advisory)</li><li>Maintain regular follow-ups to ensure client activation and retention</li><li>Resolve client concerns promptly and ensure a high level of customer satisfaction</li><li>Maintain accurate client records and onboarding status</li><li>Ensure adherence to company policies and regulatory requirements</li><li>Support retention initiatives and upselling/cross-selling where applicable</li></ul>Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per month

Forex Support Manager

Parent ApS

<div>The Customer Success Manager helps clients get familiar with the application. They hold training sessions to educate the users on how the product can benefit them, to ensure that they are ready and live, and to follow up on the existing clients . 
Job Description: 
We are looking for a data-driven and analytical person who will help our customers achieve the most value from Parent &trade; . You will help the customer realize the initial value of the application and how it can make their daily operations more efficient. The ideal candidate will have experience in a fast-paced environment or a customer success environment. You will work closely with the customer and conduct online training as well as webinars to help them see the value of Parent &trade; . You will be responsible for the customer adoption goals. 
Responsibilities<ul><li>
Manage UAE client accounts and take timely action to move them through the platform implementation process.</li><li>
Manage the onboarding process for new customers on the platform by providing them all the tools and information needed for them to launch Parent &trade;.</li><li>
Provide initial and follow-up training to new customers to ensure they achieve the most value from Parent &trade;.</li><li>
Follow up on the existing clients as an account manager to ensure their stickiness to the product.</li><li>
Conduct on-site visits to high-value clients 2&ndash;3 days per week to strengthen relationships, ensure adoption, and support long-term success.</li><li>
Hold webinars to educate the customers on new and existing features.</li><li>
Identify and implement improvements to our process to increase team efficiency and improve the customer experience.</li><li>
Collaborate with other teams to ensure a smooth customer experience.</li><li>
Act as the customer advocate by providing input to other Parent &trade; teams. 
 
Job Benefits:</li></ul><ul><li>
Attractive salary</li><li>
Professional Development Environment</li></ul><ul><li> 
Bachelor's degree with 3 + years of experience as a Customer Success Manager.</li><li>
Prior experience in a startup, preferably within a SaaS environment</li><li>
Professional Background in B2B Enterprises.</li><li>
Must be living in Dubai (Not Abu Dhabi, Al Ain etc)</li><li>
Candidates must be currently residing in Dubai and possess a valid UAE driving license .</li><li>
Must be Arabic speaker</li><li>
A project management diploma would bring significant added value to the role.</li><li>
Fluent English (Spoken &amp; Written).</li><li>
Experience in a fast-paced technology company (SAAS).</li><li>
Experience in a customer service organization is a plus.</li><li>
Strong analytical skills.</li><li>
Excellent Communication Skills.</li><li>
Strong organizational skills.</li><li>
Positive, Self-managed, and Self-motivated.</li><li>
Excellent Time Management Skills.</li></ul></div>

Account Manager/Customer Success Specialist

Pepperstone Group

<div>The Pepperstone story started in 2010. We know what it&rsquo;s like to trade the world&rsquo;s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we&rsquo;re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress &ndash; for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You&rsquo;ll find our 550+ team currently across 11 locations and 9 time zones.
The Role
As our Client Onboarding Officer - Arabic, you will play a vital role in delivering outstanding onboarding experiences for our Arabic-speaking clients. Your mission will involve meticulously reviewing, verifying, and approving new Pepperstone accounts. This position has two key responsibilities: first, to ensure that client accounts are created accurately while adhering to the highest compliance and regulatory standards set by the company; and second, to proactively reach out to clients who have submitted their applications, enhancing support and accelerating their application process.
Your key responsibilities will include:<ul>
<li>
Offering an excellent customer experience by providing a seamless account opening process</li>
<li>Ensure all client applications are processed with agreed consistent standards according to specific regulations</li>
<li>Review and approve client applications, including individual and partner applications, as well as corporate, trust and joint account applications</li>
<li>Verifying documents and completing extended ID checks for some countries and identifying areas of potential risks (such as AML/Fraudulent IDs)</li>
<li>Communicating effectively with clients to hasten and complete the verification process and open new accounts</li>
<li>Identifying areas for improvements and opportunities to streamline processes so that efficiencies in verification and account opening processes can be gained</li>
<li>Maintaining a working knowledge of global compliance standards and ensuring standards are met</li>
<li>Working closely with other departments to provide accurate information with regards to the status of new accounts (particularly Sales and Customer Service teams) and developing working knowledge of the Customer Experience function in the process</li>
<li>Helping with customer support functions, such as replying to Support emails, live chat and assisting with other support tasks when necessary</li>
</ul>
About you<ul>
<li>
Demonstrated experience working in a similar role, ideally in a bilingual environment</li>
<li>Ability to work in a fast-paced and ever-evolving environment where priorities can change quickly</li>
<li>Sound communication skills (verbal and written)</li>
<li>Fluency in Arabic and English is required. Any additional language is considered a valuable plus</li>
<li>Attention to details with the ability to maintain quality even in busy times</li>
<li>Ability to use good judgement, act and make decisions with integrity</li>
<li>Ability to effectively collaborate with internal and external stakeholders</li>
<li>Strong customer focus and passion for providing excellent customer service</li>
<li>Highly motivated and a positive people person</li>
<li>Ability to complete tasks end to end and good time management</li>
<li>Desire and passion for continuous learning, improvement, and innovation</li>
<li>Basic understanding of Forex and interest in the financial markets (desirable)</li>
<li>Bachelor&rsquo;s Degree in Finance, Business, Economics, Commerce or similar (desirable)</li>
<li>Ability to live the Pepperstone values</li>
</ul>
Why you will enjoy working with us:<ul><li>
Competitive salary structure including company bonus scheme</li><li>
Annual remuneration review
</li><li>Employee referral bonuses for referring top talent to the company</li><li>
Genuinely collaborative and friendly culture</li><li>
Flexible and hybrid working</li><li>
Remote working option - work from anywhere for up to 6 weeks per year</li><li>
Ongoing personal development &amp; learning opportunities</li><li>
3 paid volunteering days per year &amp; Workplace Giving Program</li><li>
Enhanced Sick leave policy</li><li>
20 days of paid vacation within the first year of employment, increasing to 25 days after one year</li><li>
Employee monthly &amp; quarterly recognition programs for outstanding performance and achievements</li><li>
Regular events and celebrations</li><li>
Comprehensive medical insurance &amp; opportunity to join the Dental scheme</li></ul>
More about Pepperstone
We&rsquo;re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand it&rsquo;s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members&rsquo; experiences and will never pay to remove a negative review.
Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
&ldquo;We are a 2025 Circle Back Initiative Employer &ndash; we respond to every applicant&rdquo;.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
#Li-Hybrid</div>

Client Onboarding Officer

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