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business performance analyst

operational excellence analyst

Halan - حالا

<div>
 
 
 About The Job
 
 
 
 
 The Operational Excellence Analyst is responsible for driving continuous improvement, re-engineering business processes, and ensuring quality control within the operations department. This role requires a highly analytical and detail-oriented individual with a strong focus on enhancing efficiency and effectiveness.
 
 
 
 
 
 
 
 Job Responsibilities &amp; Duties:
 
 
 
 
 Continuous Improvement
 
 
 :
 
 
 
 
 	Identify opportunities for process improvements and develop strategies to enhance operational efficiency.
 
 
 
 
 	Implement continuous improvement initiatives and monitor their effectiveness.
 
 
 
 
 	Conduct regular process audits to ensure adherence to best practices and standards.
 
 
 
 
 Business Process Re-engineering:
 
 
 
 
 	Analyze existing business processes and identify areas for re-engineering to improve efficiency and effectiveness.
 
 
 
 
 	Collaborate with cross-functional teams to redesign processes and implement changes.
 
 
 
 
 	Develop and document new processes, ensuring alignment with organizational goals and objectives.
 
 
 
 
 Quality Control:
 
 
 
 
 	Establish and maintain quality control standards for operational activities.
 
 
 
 
 	Monitor and analyze performance data to ensure compliance with quality standards.
 
 
 
 
 	Develop and implement corrective actions to address any quality issues and prevent recurrence.
 
 
 
 
 
 
 
 Required skills and qualifications:
 
 
 
 
 	Bachelor&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 
 
 	Minimum 4-5 years of experience in continuous improvement, business process re-engineering, or quality control roles.
 
 
 
 
 	Strong analytical and problem-solving skills.
 
 
 
 
 	Excellent communication and interpersonal skills.
 
 
 
 
 	Ability to work collaboratively with cross-functional teams.
 
 
 
 
 	Experience in process documentation and data analysis.
 
 
 
 
 	Knowledge of industry standards and regulations.
 
 
 
 
 	Knowledge about SIX Sigma, TQM, Lean Methodologies.
 
 
 
 
 Skills and Competencies:
 
 
 
 
 	Strategic thinking and problem-solving abilities.
 
 
 
 
 	Attention to detail and accuracy.
 
 
 
 
 	Ability to work under pressure and meet deadlines.
 
 
 
 
 	Strong organizational and time management skills.
 
 
 
 
 	Ability to build and maintain relationships with key stakeholders.
 
 
 
 
 Additional Requirements:
 
 
 
 
 	Experience working in a fast-paced environment.
 
 
 
 
 	Fluency in Arabic and English.
 
 
 
 
 	Require visits to MNT Halan Companies/Branches
 
 
</div>

Operational Excellence Analyst

DiDi

<div>
 
 The Operations Intern will support the daily execution of demand initiatives, working closely with the Operations Analyst and Manager. This role is hands-on and execution-focused, ideal for someone eager to gain exposure to operational excellence in a fast-paced environment.
 
 
 Execute Operational Campaigns: Implement rider engagement campaigns on the system as directed by the team, ensuring timely and accurate configuration.
 
 
 &bull; Data Interpretation: Support in analyzing campaign results and performance metrics to extract actionable insights and inform future initiatives.
 
 
 &bull; Marketplace Monitoring: Assist in tracking real-time marketplace dynamics (supply &amp; demand balance, pricing competitiveness, etc.) and escalate observations as needed.
 
 
 &bull; Support with Routine Tasks: Help with operational data entry, system tagging, and backend configurations in coordination with cross-functional teams.
 
 
 &bull; Cross-Team Collaboration: Coordinate with marketing, customer service, and driver teams to ensure aligned execution of ongoing initiatives.
 
 
 Highly detail-oriented with basic analytical skills (Excel or Google Sheets proficiency required).
 
 
 &bull; Strong execution mindset and willingness to learn operational tools and systems.
 
 
 &bull; Clear communicator and team player, able to collaborate across departments.
 
 
 &bull; Enthusiastic about tech-enabled operations and eager to grow in a data-driven environment.
 
 
 &bull; It would be prefered skill that if candidate can speak fluent Chinese.
 
</div>

Operations Analyst

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

<div>
 
 Joining [RMG Co.] means becoming part of a diverse and inclusive team dedicated to delivering high-quality solutions and exceeding client expectations. With a focus on innovation, integrity, and excellence, we empower our employees to unleash their full potential and achieve professional growth and success.
 
 
 
 
 
 
 Our company is looking for a talented and experienced Business Analyst specializing in IT to join our dynamic team.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 Define configuration specifications and business analysis requirements
 
 
 Perform quality assurance
 
 
 Define reporting and alerting requirements
 
 
 Own and develop relationship with partners, working with them to optimize and enhance our integration Help design, document and maintain system processes
 
 
 Report on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product team
 
 
 Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 Previous experience in Business / Systems Analysis
 
 
 A degree in IT / Computer Science
 
 
 At Least 2 years of Experience as a business analyst.
 
 
 Proven experience in eliciting requirements
 
 
 Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
 
 
 Solid experience in writing SQL queries
 
 
 Basic knowledge in generating process documentation.
 
 
 Strong written and verbal communication skills including technical writing skills.
 
</div>

Business Analyst

Flash

<div>
 
 About Flash
 
 
 
 Flash is an early-stage Cairo-based fintech aiming to support our society&rsquo;s financial well-being, one person at a time.
 
 
 Flash has raised a $6M seed round from leading international investors and is approved by the Central Bank of Egypt in partnership with Banque Misr.
 
 
 Our founding team has deep local and international experience working at top consumer-facing technology companies.
 
 
 Role Overview
 
 
 The Finance Lead will oversee both the accounting and financial operations (FinOps) functions, ensuring accuracy, efficiency, and compliance across all financial activities. The role combines operational finance supervision with strategic support &mdash; managing reconciliations, settlements, and reporting while generating insights, budgets, and forecasts that support decision-making.
 
 
 This person will act as the first line of leadership within the finance team, guiding the Senior Accountant and FinOps Analyst to ensure data integrity, timely reporting, and smooth execution of financial processes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Financial Control &amp; Supervision
 </li>
 <li>
 Oversee the daily operations of the Accounting and FinOps functions
 </li>
 <li>
 Review reconciliations of banks, wallets, and service providers to ensure zero discrepancies
 </li>
 <li>
 Supervise settlements, collections, payables, and receivables across multiple partners
 </li>
 <li>
 Ensure timely month-end and year-end closings, with complete and accurate ledgers
 </li>
 <li>
 Review and approve journal entries, invoices, and reconciliation reports
 </li>
 <li>
 Liaise with tax authorities, external auditors, and other regulatory bodies to ensure compliance and successful audits
 </li>
 <li>
 Financial Reporting &amp; Insights
 </li>
 <li>
 Prepare and review management reports, including P&amp;L, balance sheet, and cash flow statements
 </li>
 <li>
 Conduct variance analysis versus budget and highlight operational insights for management
 </li>
 <li>
 Monitor key financial metrics (revenues, costs, margins, liquidity) and flag risks or inefficiencies
 </li>
 <li>
 Build financial dashboards to track performance trends and support data-driven decision-making
 </li>
 <li>
 Budgeting &amp; Planning
 </li>
 <li>
 Lead the annual budgeting and periodic re-forecasting cycles
 </li>
 <li>
 Maintain and update company model
 </li>
 <li>
 Collaborate with business teams to align budgets with operational plans
 </li>
 <li>
 Support strategic decision-making through scenario analysis and sensitivity testing
 </li>
 <li>
 Identify opportunities to improve profitability and operational efficiency
 </li>
 <li>
 Process Optimization &amp; Team Leadership
 </li>
 <li>
 Develop, document, and implement standard operating procedures for finance processes
 </li>
 <li>
 Strengthen internal controls and ensure adherence to company policies
 </li>
 <li>
 Mentor and develop the FinOps Analyst and Senior Accountant to improve accuracy, efficiency, and ownership
 </li>
 <li>
 Work cross-functionally with operations, commercial, and product teams to align financial workflows
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or related field
 </li>
 <li>
 7+ years of experience in accounting, finance operations, or FP&amp;A, including at least 2 years in a supervisory or lead role
 </li>
 <li>
 Strong understanding of accounting standards, reconciliations, and financial reporting
 </li>
 <li>
 Advanced Excel and solid ERP/system proficiency
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail
 </li>
 <li>
 Experience in fintech, payments, or high-growth startups is a big plus
 </li>
 <li>
 Professional certification (CPA, CMA, or FMVA) preferred
 
 
 </li>
 </ul>
 What We Offer
 
 
 A collaborative and dynamic work environment in a fun office.
 
 
 <ul>
 <li>
 The chance to work on exciting and innovative projects in the fintech industry
 </li>
 <li>
 Opportunities for professional development and career growth
 </li>
 <li>
 Social and medical insurance coverage
 </li>
 <li>
 Monthly credit to use at your disposal on our app
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 d5SniNKALD
</div>

Finance Lead

<div>
 
 
 About The Job
 
 
 
 
 The Performance Management Analyst is responsible for benchmarking, developing performance matrices, managing Service Level Agreements (SLAs), and Operational Level Agreements (OLAs). This role requires a highly analytical and detail-oriented individual with a strong focus on enhancing operational efficiency and effectiveness.
 
 
 
 
 
 
 
 Job Responsibilities &amp; Duties:
 
 
 
 
 Benchmarking:
 
 
 
 
 	Conduct benchmarking studies to compare organizational performance against industry standards and best practices.
 
 
 
 
 	Analyze benchmarking data to identify areas for improvement and provide actionable recommendations.
 
 
 
 
 	Monitor industry trends and developments to ensure the organization remains competitive.
 
 
 
 
 Performance Matrices:
 
 
 
 
 	Develop and maintain performance matrices (financial and nonfinancial) to measure and evaluate organizational performance.
 
 
 
 
 	Analyze performance data to identify trends, areas for improvement, and opportunities for optimization.
 
 
 
 
 	Provide regular performance reports and insights to senior management.
 
 
 
 
 Service Level Agreement (SLA):
 
 
 
 
 	Manage the development, implementation, and monitoring of Service Level Agreements (SLAs) with internal and external stakeholders.
 
 
 
 
 	Ensure SLAs are aligned with organizational goals and objectives.
 
 
 
 
 	Monitor SLA performance and provide feedback to relevant teams for improvement.
 
 
 
 
 Operational Level Agreement (OLA):
 
 
 
 
 	Manage the development, implementation, and monitoring of Operational Level Agreements (OLAs) within the organization.
 
 
 
 
 	Ensure OLAs support the achievement of SLAs and overall organizational performance.
 
 
 
 
 	Monitor OLA performance and provide feedback to relevant teams for improvement.
 
 
 
 
 Required skills and qualifications:
 
 
 
 
 	Bachelor&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 
 
 	Minimum 4-5 years of experience in performance management, benchmarking or related roles.
 
 
 
 
 	Strong analytical and problem-solving skills.
 
 
 
 
 	Excellent communication and interpersonal skills.
 
 
 
 
 	Ability to work collaboratively with cross-functional teams.
 
 
 
 
 	Knowledge of industry standards and regulations.
 
 
 
 
 	Knowledge about Power BI or Similar tools
 
 
 
 
 Skills and Competencies:
 
 
 
 
 	Strategic thinking and problem-solving abilities.
 
 
 
 
 	Attention to detail and accuracy.
 
 
 
 
 	Ability to work under pressure and meet deadlines.
 
 
 
 
 	Strong organizational and time management skills.
 
 
 
 
 	Ability to build and maintain relationships with key stakeholders.
 
 
 
 
 Additional Requirements:
 
 
 
 
 	Experience working in a fast-paced environment.
 
 
 
 
 	Fluency in Arabic and English.
 
 
 
 
 	Require visits to MNT Halan Companies/Branches
 
 
</div>

Business Performance Analyst

elmenus

<div>
 
 Job Description
 
 
 
 Senior Product Analyst
 
 
 Contract: Full-time, permanent
 
 
 Location: Remote / Flexible
 
 
 
 Role Overview
 
 
 
 As a Senior Product Analyst, you&rsquo;ll partner closely with our Tech, Growth, Commercial, and Business Operations teams to uncover insights that improve conversion, retention, and customer satisfaction. You&rsquo;ll own the end-to-end analytics lifecycle from defining success metrics and ensuring accurate instrumentation to delivering actionable insights that drive product performance.
 
 
 This role blends analytical depth with business intuition. You&rsquo;ll be a key player in translating raw data into meaningful decisions that enhance customer experience and drive growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own end-to-end analysis of the user funnel to uncover drop-offs, quantify business impact, and identify actionable opportunities for improvement.
 </li>
 <li>
 Partner with Tech to validate event tracking, ensure data accuracy, and strengthen instrumentation.
 </li>
 <li>
 Define, monitor, and explain key performance metrics (conversion rate, retention, reorder rate, refund cycle time).
 </li>
 <li>
 Correlate operational issues (delivery delays, promo or payment errors) with customer satisfaction trends.
 </li>
 <li>
 Extract and quantify customer pain-points from reviews and support data to guide CX initiatives.
 </li>
 <li>
 Design and evaluate experiments in collaboration with Growth, Commercial, and Operations teams.
 </li>
 <li>
 Build and automate dashboards and recurring performance reports for leadership visibility.
 </li>
 <li>
 Translate complex data into clear, visual, and actionable recommendations that influence decisions.
 </li>
 <li>
 Drive a culture of data-driven decision-making across all business and technical functions.
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 Required
 
 
 
 <ul>
 <li>
 5+ years of experience in product, growth, or business analytics within digital platforms (delivery, marketplace, or e-commerce).
 </li>
 <li>
 Strong experience with data visualization and BI tools (Tableau, Metabase, or Looker).
 </li>
 <li>
 Expertise in behavioral analytics platforms such as MoEngage, Mixpanel, Heap, Amplitude, or Google Analytics, with the ability to translate event-level data into actionable insights.
 </li>
 <li>
 Demonstrated ability to perform funnel, cohort, and A/B test analysis, and to interpret results in a clear business and CX context.
 </li>
 <li>
 Proficiency in SQL and Python (pandas, matplotlib, seaborn) or equivalent analytical tools.
 </li>
 <li>
 Excellent communication and stakeholder management skills &mdash; able to present complex findings to both technical and non-technical audiences.
 </li>
 <li>
 Good written and verbal communication in English.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience collaborating with Tech, Growth, and Operations teams to optimize product performance and customer experience.
 </li>
 <li>
 Working knowledge of event instrumentation and data pipeline concepts (GA4, BigQuery, Amplitude, PostHog).
 </li>
 <li>
 Familiarity with customer experience measurement frameworks (NPS, CSAT, VOC)
 </li>
 <li>
 Understanding of marketplace dynamics, including vendor performance, delivery reliability, and consumer satisfaction drivers.
 </li>
 </ul>
</div>

Senior Product Analyst

SSC HR Solutions

<div>
 
 Job Description
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor all stages of revenue generation from service delivery to billing and collection,
 
 
 </li>
 </ul>
 ensuring completeness, accuracy, and consistency.
 
 
 <ul>
 <li>
 Make regular audits and reconciliations of revenue streams to identify and resolve
 
 
 </li>
 </ul>
 discrepancies.
 
 
 <ul>
 <li>
 Ensure customer contracts are accurately reflected in billing systems
 </li>
 <li>
 Validate rate configurations and service charges against commercial agreements
 </li>
 <li>
 Design and implement controls to prevent revenue leakage and operational delays
 </li>
 <li>
 Investigate discrepancies in financial data and transactions and recommend corrective
 
 
 </li>
 </ul>
 actions.
 
 
 <ul>
 <li>
 Work with cross functional teams including Finance, IT, and Operations to improve
 
 
 </li>
 </ul>
 revenue assurance processes.
 
 
 <ul>
 <li>
 Prepare detailed reports on revenue assurance performance and key metrics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Skills and Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, Accounting, or related field from Recognized University
 </li>
 <li>
 Proven experience (7+ Years) as a Revenue Assurance Analyst or in a similar role in the
 
 
 </li>
 </ul>
 field of logistics or customs operations.
 
 
 <ul>
 <li>
 Strong understanding of financial principles and revenue recognition standards
 </li>
 <li>
 Proficiency in Excel and ERP systems
 </li>
 <li>
 Strong decision-making ability and strong problem-solving skills
 </li>
 <li>
 Ability to communicate complex financial information clearly and concisely
 </li>
 <li>
 Strong ability to prioritize tasks effectively
 </li>
 <li>
  Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)
 </li>
 <li>
  Residential location preference: Preferably Cairo
 </li>
 <li>
 Fluency in English is a must as they will be dealing with suppliers all over the world
 </li>
 </ul>
</div>

Revenue Assurance Analyst

Explore 251+ Operational excellence analyst in Cairo this November. Find roles across top companies and apply now to boost your career.