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marketplace operations manager Jobs in Islamabad

marketplace operations manager

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retail operation manager Jobs in Islamabad

retail operation manager

operational manager

Bellwether Consulting

Bellwether is looking for a smart candidate who is able to work under top management as 2nd tier to lead and supervise the whole team working in different functions for smooth, quick and quality execution of assignments and overall operations.Key Responsibilities:Delegate assignments to teams of different departments.keep continuous coordination and supervision for flawless execution of assignments.Setting deadlines and monitor performance of teams for timely completion of assignments.Quality Check / Control- Review working papers and reports of all assignments for accurate and error free processing of deliverables to clients.Ensure maintenance of documentation and record of assignments.Follow up with clients for feedback regarding timely service delivery and quality.Maintain client relationship, attend meetings, and give presentations to cleints.Resolving inquiries initiated by clients.Responsible to keep Accounts Office informed about the billing scheduleSupervise recovery officer for timely clearance of invoices.Ensure team discipline and office decorum.Report and escalate to management as needed.Other day to day tasks assigned by the management.Skill Set and Qualification:1. ACCA with articles completed from reputed Chartered Accountancy Firm with 3-5 years post articles experience.2. Excellent English written and verbal skills are a must.3. Good knowledge and experience of Team management.4. Confident, Proactive, Presentable and Problem Solver.APPLY AT:<ul><li>Email your Resume at careers@thebellcon.com or</li></ul><ul><li>Share on WhatsApp 03345127002</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Edge

<div>
 
 
 About Edge
 
 
 
 At Edge, we&rsquo;re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.
 
 
 With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we&rsquo;re redefining how modern workforces are built. If you&rsquo;re driven by innovation, growth, and the pursuit of excellence, Edge is where you&rsquo;ll thrive &mdash; shaping the future of work alongside a high-performance, global team.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 Marketplace Operations Manager
 
 is responsible for building and scaling the operational backbone of the talent marketplace &mdash; ensuring seamless pre-sale and post-sale execution that delivers exceptional customer experience and high-quality talent placements.
 
 
 This role combines strategic process design with hands-on operational leadership. The Manager will establish
 
 best-in-class systems, SOPs, and SLAs
 
 to drive efficiency, consistency, and accountability across the entire talent lifecycle &mdash; from acquisition and onboarding to long-term retention.
 
 
 The position demands a data-driven and people-focused leader who can:
 
 <ul>
 <li>
 Build and optimize infrastructure for
 
 operational visibility and auditability
 
 , ensuring that every stage of the talent journey is measurable and improvable.
 </li>
 <li>
 Launch and iterate on initiatives that
 
 improve Initial Match Quality (IMQ)
 
 and enhance
 
 talent retention
 
 across markets.
 </li>
 <li>
 Lead and develop a
 
 multi-market operations and enablement team
 
 , fostering collaboration with Product, Sales, and Customer Success to ensure cross-functional alignment and service excellence.
 </li>
 </ul>
 
 Ultimately, the Marketplace Operations Manager will be the
 
 engine of operational quality
 
 &mdash; translating strategy into repeatable systems that scale efficiency, elevate customer satisfaction, and strengthen Edge&rsquo;s marketplace reputation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Building pre-sale &amp; post- sale operational efficiency infrastructure to ensure best quality services to the customer for their talent hiring
 </li>
 <li>
 Introducing &amp; leading best practices to ensure high Initial Match Quality
 </li>
 <li>
 Building trackability &amp; audit mechanisms across the stages of talent journey
 </li>
 <li>
 Introducing and launching initiatives to improve talent retention
 </li>
 <li>
 Managing a team of operations leads &amp; talent enablement leads across multiple markets
 </li>
 <li>
 Building and maintaining SLAs &amp; SOPs around the cross-functional collaboration and initiatives
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Qualifications:
 
 
 <ul>
 <li>
 Background in tech marketplaces/start-ups - ideal
 </li>
 <li>
 Experience in Operations, Supply Operations, Sales operations, category management
 </li>
 <li>
 Prior experience in leading teams &amp; driving business &amp; operational efficiencies
 </li>
 <li>
 Problem solving &amp; strategic thinking
 </li>
 <li>
 Data driven mindset to make sense of the complex problems and to arrive at informed decisions
 </li>
 <li>
 Good communication - understanding the business needs, articulating &amp; communicating to the teams to drive collaboration &amp; impact
 </li>
 <li>
 Experience in managing multiple stakeholders across the functions
 </li>
 <li>
 Experience and understanding of predicting and mitigating churn
 </li>
 <li>
 4-7 years of experience
 </li>
 <li>
 Bachelor degree from a reputable institution
 </li>
 <li>
 Proficiency in Salesforce, Excel/Google Sheets is required
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Edge Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members &mdash; regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
 
 
 We encourage applicants from underrepresented backgrounds to apply and become part of a company that values ideas, perspectives, and people equally.
 
 
 
</div>

Marketplace Operations Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 
 
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 
 
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Creating quotations, processing sales orders, responding to RFQs.
 </li>
 <li>
 Deal Registrations for major OEMs.
 </li>
 <li>
 Maintaining and updating customer price books.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 
 
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>

Client Success Manager – 2

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Creating quotations, processing sales orders, responding to RFQs.</li><li>
Deal Registrations for major OEMs.</li><li>
Maintaining and updating customer price books.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li></ul> 
<ul><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li></ul> 
<ul><li>
Ability to work with little or no supervision.</li></ul> 
 Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 2:00 PM to 10:30 AM (Pk time)</div>

BroadPeak Technologies

<ul><li>Assist in planning, coordinating, and monitoring daily operational activities.</li><li>Support the Operations Manager in implementing company policies, procedures, and standards.</li><li>Maintain accurate records of operations-related documentation, reports, and correspondence.</li><li>Coordinate communication between departments to ensure seamless workflow.</li><li>Track project timelines, deliverables, and follow up with internal teams to ensure deadlines are met.</li><li>Prepare and analyze reports related to performance, productivity, and compliance.</li><li>Handle vendor coordination, procurement requests, and logistics arrangements as required.</li><li>Assist with onboarding and coordination of new contractors, staff, or vendors.</li><li>Ensure adherence to safety, quality, and operational standards.</li><li>Identify process gaps and suggest improvements for efficiency and cost-effectiveness.</li></ul>Job Type: Full-timeWork Location: In person

Operations Coordinator

Jacked Nutrition

Retail Operations Manager &ndash; Jacked NutritionLocation: Islamabad, Pakistan Job Type: Full-TimeAbout Us: Jacked Nutrition is a leading health and fitness brand dedicated to providing premium supplements, top-tier gym products, and expert nutritional guidance. We&rsquo;re expanding our retail operations and looking for a dynamic Retail Operations Manager to lead our retail network and ensure smooth day-to-day store performance.Key Responsibilities:<ul><li>Oversee the operations of multiple retail outlets to ensure sales targets and operational standards are met.</li><li>Implement effective sales strategies to maximize revenue and profitability.</li><li>Manage store staff, including recruitment, training, and performance monitoring.</li><li>Conduct regular store visits to assess compliance with company policies and merchandising standards.</li><li>Coordinate with supply chain and warehouse teams to maintain optimal stock levels.</li><li>Analyze sales data and prepare performance reports for senior management.</li><li>Ensure a seamless customer experience across all retail channels.</li><li>Proven experience managing multiple retail outlets (6&ndash;7 stores).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in retail operations management (preferably in health, fitness, or FMCG industries).</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to multitask and handle operational challenges efficiently.</li><li>Proficiency in MS Office and ERP systems.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth opportunities in a fast-paced, expanding organization.</li><li>Collaborative and health-focused work environment.</li></ul>How to Apply: Interested candidates can apply directly through IndeedJob Type: Full-timeWork Location: In person

Retail Operation Manager

Theheadhunters360 SMC Private Limited

About the Company:We are a leading Dubai-based real estate firm specializing in premium residential and commercial properties across the UAE. As part of our regional expansion, we are setting up our Pakistan operations to manage marketing, business development, customer relations, and administrative functions supporting our Dubai headquarters.Position Overview:The Operations Manager will be responsible for overseeing and managing day-to-day operations of the Pakistan office. This role requires strong leadership, organizational, and coordination skills to ensure smooth business execution, operational excellence, and effective collaboration with the Dubai head office.Key Responsibilities:<ul><li>Oversee daily operations, including administration, HR coordination, sales support, and finance liaison.</li><li>Supervise local staff and ensure alignment with the company&rsquo;s operational and performance goals.</li><li>Collaborate closely with Dubai management on business development, marketing, and client service initiatives.</li><li>Implement and monitor internal processes to improve efficiency and service delivery.</li><li>Prepare operational reports, performance metrics, and business updates for management.</li><li>Ensure compliance with company policies, legal requirements, and local regulations.</li><li>Manage vendor relationships, office facilities, and operational budgets.</li><li>Support recruitment, onboarding, and performance monitoring of the Pakistan-based team.</li><li>Coordinate marketing campaigns, lead generation activities, and client communications in sync with Dubai HQ.</li><li>Troubleshoot operational issues and propose data-driven solutions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Management, or related field.</li><li>5&ndash;8 years of experience in operations management, preferably in real estate, sales, or service-based industries.</li><li>Strong leadership, team management, and organizational skills.</li><li>Excellent communication and coordination abilities with cross-border teams.</li><li>Proficiency in MS Office and CRM/ERP tools.</li><li>Understanding of real estate marketing and client management will be an advantage.</li><li>Ability to work in a fast-paced, performance-driven environment.</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives.</li><li>Opportunity to work with an international real estate brand.</li><li>Professional growth and training opportunities.</li><li>Collaborative and growth-oriented work culture.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs500,000.00 per monthApplication Question(s):<ul><li>How much experience you have in Managing office Operations?</li></ul>Work Location: In person

Operations Manager (Islamabad)

Explore 367+ Operational manager in Islamabad this November. Find roles across top companies and apply now to boost your career.

367 operational manager jobs IN Islamabad

operational manager

Marketplace Operations Manager

Client Success Manager – 2

Client Success Manager – 2

Operations Coordinator

Retail Operation Manager

Operations Manager (Islamabad)