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operations assistant

Armitage Opticians

Executive / Operations Assistant &ndash; Abra &amp; Co (Remote, Pakistan)Location: Remote (Pakistan) Type: Full-time Reports to: CEOAbout Abra &amp; CoAbra &amp; Co is a modern, fast-growing UK optician brand. We&rsquo;re expanding rapidly across multiple locations, blending healthcare, design, and exceptional client service. We&rsquo;re now looking for an Executive / Operations Assistant in Pakistan to help drive execution across the business and act as a critical interface between the CEO and our teams.This is not a traditional admin role. We need someone proactive, organised, and execution-focused &mdash; someone who thrives on getting things done and keeping projects moving at speed.Key Responsibilities<ul><li>Act as the interface between CEO and multiple teams (practice managers, marketing, SEO, finance).</li><li>Sit in on team/manager meetings, take structured notes, and convert them into clear follow-ups with deadlines.</li><li>Proactively manage projects (e.g. reducing debtors, driving marketing outputs, coordinating social media content).</li><li>Monitor workloads and deliverables: Where were we last week? Where are we now? What&rsquo;s delayed?</li><li>Build reports and dashboards to give the CEO visibility at a glance.</li><li>Use AI tools and automation to improve workflows, reporting, and problem-solving.</li><li>Communicate directly with team members to follow up on tasks, hold people accountable, and resolve blockers.</li><li>Ensure work is completed to a high standard, on time, every time.</li></ul>About You<ul><li>Organised and structured: you bring clarity to complex workloads.</li><li>Proactive: you don&rsquo;t wait to be told the next step; you take initiative.</li><li>Strong communicator: confident in chasing deadlines and following up with teams.</li><li>Tech- and AI-savvy: able to use AI and workflow tools (e.g. Google Drive, Zapier, Notion, AppSheet).</li><li>Execution-driven: you focus on results and finishing projects fast and accurately.</li><li>Calm under pressure: you thrive in a fast-paced, high-standard environment.</li></ul>What We Offer<ul><li>Work directly with the CEO of a high-growth UK brand.</li><li>Dynamic role &mdash; every week is different, no repetitive monotony.</li><li>Room to grow into a senior operations or chief-of-staff role.</li><li>Competitive salary in PKR (based on experience).</li><li>Long-term career development and exposure to international business.</li></ul>Not the Role for You If:<ul><li>You prefer being told exactly what to do every day.</li><li>You struggle with organisation or time management.</li><li>You&rsquo;re uncomfortable chasing others or holding them accountable.</li><li>You want a slow-paced, low-pressure environment.</li></ul>How to Apply: Send your CV and a short cover letter explaining:<ul><li>Why you&rsquo;re a fit for this role.</li><li>An example of when you successfully kept a project on track.</li><li>How you&rsquo;ve used AI or workflows to solve a business problem.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: Remote

Senior Operations Executive

Revtech

Ignitto is a performance-driven marketing and automation agency helping businesses scale using GoHighLevel, CRM systems, and targeted lead generation strategies. We're growing fast and looking for a proactive, well-organized, and highly communicative Female Executive Assistant to support our leadership and operations.Role OverviewAs a Female Executive Assistant at Ignitto, you'll be the right hand to the founder &mdash; managing communications, scheduling, follow-ups, and operational tasks to ensure smooth and efficient execution of daily business activities. This role demands someone with exceptional verbal and written communication skills, a high level of professionalism, and the ability to multitask in a fast-paced digital environment.Key Responsibilities<ul><li>Must be able to confidently deliver scripts on camera in English.</li><li>Manage calendars, schedule meetings, and coordinate appointments</li><li>Handle email communication and client follow-ups professionally</li><li>Prepare meeting agendas, notes, and action plans</li><li>Communicate clearly and confidently on behalf of the company</li><li>Manage and update internal documents and client records</li><li>Assist with client onboarding, proposals, and task coordination</li><li>Support the team in organizing online files, SOPs, and workflows</li><li>Follow up with leads or prospects when required</li><li>Maintain confidentiality and handle sensitive information with discretion</li></ul>Requirements<ul><li>Female candidate with at least 1-2 years of executive support or admin experience</li><li>Excellent command of English &mdash; both written and spoken</li><li>Strong organizational and multitasking abilities</li><li>Professional attitude, proactive mindset, and strong work ethic</li><li>Ability to manage tasks independently and meet deadlines</li></ul>Preferred (but not required)<ul><li>Experience working with GoHighLevel or other CRM tools</li><li>Background in digital marketing or service-based businesses</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What's your expected salary range?</li></ul>Work Location: In person

Female Executive Assistant (Urgent Hiring)

VIVE TECH SOLUTIONS T/A VIVE PRINTING LTD

We are seeking a proactive, detail-oriented, and customer-focused Assistant Operations and Chat Support Representative to join our team. The ideal candidate will play a critical role in ensuring seamless day-to-day operations and providing real-time chat support to customers. You will be the first point of contact for inquiries and issues, helping customers resolve problems efficiently while ensuring high satisfaction levels.Responsibilities<ul><li>Respond to customer inquiries via live chat, email, and/or other support platforms.</li><li>Identify customer issues quickly and provide accurate, satisfactory solutions.</li><li>Escalate unresolved issues to appropriate internal teams when necessary.</li><li>Maintain a friendly, empathetic, and professional tone in all communications.</li><li>Document interactions and resolutions clearly in the CRM or ticketing system.</li><li>Assist in daily operational tasks including order processing, data entry, tracking reports, and system updates.</li><li>Coordinate with internal teams (e.g., logistics, product, tech) to resolve customer issues and operational bottlenecks.</li><li>Monitor system performance or process flow to detect potential operational issues.</li><li>Support the operations manager in administrative duties and performance tracking.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li><li>Experience: 2-3 years in customer service, operations, or a related support role (preferably chat-based).</li><li>Skills:</li><li>Excellent written and verbal communication skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Familiarity with CRM systems, helpdesk software (e.g., Zendesk, Intercom), and office tools (Google Workspace or MS Office).</li><li>Ability to stay calm under pressure and work in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In personApplication Deadline: 16/08/2025 Expected Start Date: 20/08/2025

Operations & Chat Support Representaive

Akhuwat

<div>
 
 
 Position Overview:&nbsp;
 
 
 
 
 
 
 Reporting directly to the Manager Operations of Akhuwat, the Assistant Manager Operations is a critical support in setting up our teams for success. Primary focus includes assisting the operations and partnering with cross-functional teams within the Head Office and projects to develop relevant strategies, initiatives, resources and communications to maintain a focus on operational excellence in achieving goals.&nbsp;
 
 
 
 
 Responsibilities:&nbsp;
 
 
 <ul>
 <li>
 Work closely with Manager Operations to set and implement policies, procedures and systems and to follow through with implementation.
 </li>
 <li>
 Act as a bridge between Operations department and support departments at Akhuwat Head office.
 </li>
 <li>
 Manage conflicting demands, meet deadlines and adjust priorities to deliver projects pertaining to Akhuwat.
 </li>
 <li>
 Oversee budgeting, reporting, planning, and auditing.
 </li>
 <li>
 Manage and/or support assigned activities that could include events and special projects.
 </li>
 <li>
 To ensure smooth ongoing cross-functional team partnerships, special projects and new ventures.
 </li>
 <li>
 Serving as a liaison between the field personnel and other members from various departments like administration, management, accounts etc.
 </li>
 <li>
 Coordination with departments for implementation of Monitoring and Evaluation framework all across Akhuwat Education Services.
 </li>
 </ul>
 
 
 QUALIFICATIONS &amp; WORK EXPERIENCE
 
 
 <ul>
 <li>
 2-3 years of demonstrated experience in operations or administrative role.
 </li>
 <li>
 Demonstrated ability to manage multiple projects.
 </li>
 <li>
 Financial management knowledge, including familiarity with nonprofit financial management, reporting practices and developing budgets.
 </li>
 <li>
 BBA (Hons)/BSC (Hons) /MBA in a relevant field.
 </li>
 <li>
 Proficient in using MS Office.
 </li>
 </ul>
 
 
 
 
 Interested candidates should send their resumes at
 
 jobs
 
 
 @akhuwat.org.pk
 
 
 by August 30, 2025
 
 . &nbsp;The candidates should mention the position &ldquo;Assistant Manager Operations&rdquo; in the subject field.
 
 
 
</div>

Assistant Manager Operations

The Noor Project

About Us: The Noor Project, through its Noor Technical and Training Institute (NTTI), provides vocational training to empower individuals with practical skills for today&rsquo;s digital economy.We are looking for a knowledgeable and enthusiastic Amazon Virtual Assistant Instructor to train students on managing Amazon seller accounts, e-commerce operations, and digital marketing essentials.Position: Amazon Virtual Assistant InstructorKey Responsibilities:<ul><li>Deliver comprehensive training on Amazon Seller Central management and virtual assistant tasks</li><li>Teach students how to optimize product listings, manage orders, handle customer service, and analyze sales data</li><li>Develop course materials, lesson plans, and assessments aligned with industry best practices</li><li>Guide learners through hands-on projects and real-world scenarios</li><li>Stay updated on the latest Amazon policies, tools, and e-commerce trends</li><li>Provide mentorship and support to students to help them succeed in freelance or professional roles</li></ul>Requirements:<ul><li>Proven experience as an Amazon Virtual Assistant or working in Amazon seller account management</li><li>Prior teaching or training experience preferred</li><li>Strong knowledge of Amazon Seller Central, SEO for listings, and e-commerce workflows</li><li>Excellent communication and presentation skills</li><li>Male Preferred.</li></ul>Location: EME LahoreSalary: 30,000 - 35,000 per month.Job Type: Part-timePay: Rs30,000.00 - Rs35,000.00 per monthExpected hours: 18 per weekWork Location: In person

Amazon Virtual Assistant Instructor

Cutera

Cutera Aesthetics is an innovative startup in the expanding world of medical aesthetics. Simply put, our aim is to give people greater self-confidence through better skin. Whether we&rsquo;re getting rid of unwanted facial hair, contouring Face or Body, reducing pigmentation, treating acne, or reducing the signs of aging, we change lives every day and it&rsquo;s something we&rsquo;re extremely passionate about. We perform both Non-invasive &amp; Minimally-invasive aesthetic procedures.We are now recruiting an Operations Coordinator to join our team in Johar Town, Lahore. The potential candidate will supervise overall operations to maximize revenues and profits while attaining optimal client satisfaction.Cutera Aesthetics offers Market Competitive Salary + Bonus + Incentives + Staff discounts.Key Responsibilities <ul><li>Oversee day-to-day operations and ensure smooth workflow across centers</li><li>Coordinate with internal teams to implement operational policies and procedures</li><li>Handle customer or client queries related to operations</li><li>Support management in operational decision-making</li></ul>Requirements <ul><li>1&ndash;3 years of experience in operations or a related field.</li><li>Excellent communication skills (both written and verbal).</li><li>Strong analytical thinking and problem-solving ability.</li><li>Advanced Microsoft Excel skills</li><li>Ability to multitask and collaborate with cross-functional teams effectively.</li></ul>Job Timings: 11am - 8pmJob Type: Full-timeWork Location: In person

Operations Coordinator

Abacus Outsourcing

Job Title: Assistant Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Assistant Manager Quality Assurance - Contact Center)

Explore 571+ Operations assistant in Lahore this September. Find roles across top companies and apply now to boost your career.