operations manager

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operations associate

YAY Global Group

Job Summary:We are seeking a proactive and detail-oriented Riders Operations Associate to join our team. The ideal candidate will be responsible for managing and supporting daily rider operations to ensure smooth and efficient delivery performance. Candidates with prior experience in delivery platforms such as Noon, Careem, or Talabat are highly preferred.Key Responsibilities:<ul><li>Oversee the daily operations of riders, ensuring efficiency and service quality.</li><li>Manage rider onboarding, activation, and training processes.</li><li>Monitor attendance, shift allocation, and performance metrics of riders.</li><li>Coordinate with riders to resolve issues related to routes, app usage, or order fulfillment.</li><li>Maintain an up-to-date rider database and ensure proper documentation.</li><li>Conduct regular performance evaluations and implement improvement plans.</li><li>Handle rider payments, incentives, and deductions in coordination with the finance team.</li><li>Ensure compliance with company policies, safety standards, and operational procedures.</li><li>Work closely with internal teams (Operations, Customer Service, and HR) to address operational gaps.</li><li>Prepare and present daily, weekly, and monthly reports on rider performance and operational KPIs.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, or a related field (preferred).</li><li>Minimum 2 years of experience in rider or fleet operations, preferably with Noon, Careem, Talabat, or similar delivery platforms.</li><li>Strong understanding of delivery operations, dispatch systems, and rider coordination.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and operations-related applications.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Flexible to work in shifts and field-based when required.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Operations Associate

Majid Al Futtaim

ROLE SUMMARY
<ul>
<li>The position is mainly responsible to effectively assist the Senior Manager/Manager - Operation/Operations Executive with tenant communication, administration and daily operation.</li>
</ul>
ROLE PROFILE
<ul>
<li>Lease Management: Manage the end-to-end leasing process for storage units issuing offers, preparing lease agreements, ensuring payments are received, and updating records in Yardi until closure.</li>
<li>Renewals &amp; Audit Compliance: Send renewal offers to tenants three months before expiry and ensure all audit findings are implemented within agreed timelines.</li>
<li>Budgeting &amp; Financial Coordination: Support in preparing storage and operational budgets, maintain budget proposal files, and track utilization of OPEX and CAPEX.</li>
<li>Financial Record Management: Raise and process POs, reconcile monthly P&amp;L statements with Finance, and follow up on invoices, refunds, and payments to ensure timely processing.</li>
<li>Operations &amp; Tenant Coordination: Manage tenant requests via the Tenant Portal, ensure timely responses, and handle circulars, visual merchandising, and minor works coordination.</li>
<li>Hoarding &amp; Redevelopment Coordination: Oversee hoarding and graphics approvals, coordinate with tenants for redevelopment works, and issue related LPOs and access/shutdown notifications.</li>
<li>Documentation &amp; Reporting: Maintain the CAR Insurance tracker, update the mall fact sheet quarterly, and compile monthly operational input for the Asset Management Report.</li>
<li>Cross-Functional Support: Assist Operations in tenant communication, induction for new tenants, and provide administrative support to ensure smooth daily mall operations.</li>
</ul>
REQUIREMENTS
<ul>
<li>Education &amp; Qualifications: Bachelor s degree in Operations Management or a related field; proficiency in MS Office and MS Project, with AutoCAD knowledge considered an advantage.</li>
<li>Experience: 0-3 years of experience in mall operations, facilities, or real estate management, ideally within large shopping malls or reputable real estate developers in the GCC or abroad.</li>
<li>Financial Coordination: Supports operations budget management, annual CAPEX/OPEX planning, and coordination of the annual capital works program.</li>
<li>Operational Communication: Manages daily coordination and communication with 300+ tenants, contractors, authorities, and internal teams, ensuring efficient issue resolution.</li>
<li>Analytical &amp; Organizational Skills: Capable of analyzing complex operational requirements, prioritizing multiple tasks, and maintaining attention to detail under pressure.</li>
<li>Personal Attributes: Meticulous, team-oriented, calm under pressure, and maintains diplomacy and professionalism while handling frequent disruptions and competing priorities.</li>
</ul>

Deliveroo

<div>
 
 Deliveroo
 
 
 
 Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature &amp; Plus businesses.
 
 
 We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
 
 
 
 Deliveroo ODG
 
 
 
 Deliveroo&rsquo;s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.
 
 
 
 The Role
 
 
 
 The
 
 Operations Associate
 
 plays a key role in supporting daily in-store operations across Deliveroo&rsquo;s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
 
 
 The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You&rsquo;ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
 </li>
 <li>
 Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
 </li>
 <li>
 On-Site Training: Train and upskill pickers on Deliveroo&rsquo;s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
 </li>
 <li>
 Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
 </li>
 <li>
 Documentation &amp; Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
 </li>
 <li>
 Hardware &amp; Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
 </li>
 <li>
 Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 1&ndash;2 years in grocery, retail, or delivery operations.
 </li>
 <li>
 Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
 </li>
 <li>
 Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
 </li>
 <li>
 Transport: Valid UAE driving license and own car.
 </li>
 <li>
 Physical: Ability to be on-site at multiple store locations for extended periods.
 
 
 </li>
 </ul>
 
 Workplace &amp; Diversity
 
 
 
 At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
 
 
 We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Operations Associate - Grocery

DELIVEROO

Get started with your online applicationNot quite your dream role? Sign up to get notified when the right vacancy comes along.Role Level: L1 HM: Karan MathurRecruiter: Chiara MassaraDeliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!Deliveroo ODGDeliveroo's ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.The RoleThe Operations Associate plays a key role in supporting daily in-store operations across Deliveroo's grocery and retail partner network. This is a hands on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.The ideal candidate is proactive, detail oriented, and comfortable working in fast paced retail or dark store environments. You'll work closely with pickers, site teams, and the central operations function to ensure flawless execution on ground.Key Responsibilities<ul><li>Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.</li><li>Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.</li><li>On Site Training: Train and upskill pickers on Deliveroo's SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer first execution.</li><li>Action Plan Development: Create site specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.</li><li>Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.</li><li>Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or elevate hardware issues to ensure seamless live operations.</li><li>Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.</li></ul>Requirements<ul><li>Experience: 1-2 years in grocery, retail, or delivery operations.</li><li>Skills: Strong problem solving and communication skills, high attention to detail, and the ability to work independently in fast paced environments.</li><li>Technical: Familiarity with mobile/tablet apps and basic troubleshooting.</li><li>Transport: Valid UAE driving license and own car.</li><li>Physical: Ability to be on site at multiple store locations for extended periods.</li></ul>Workplace & DiversityAt Deliveroo, we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.A competitive and comprehensive compensation and benefits packageWork Life<ul><li>Where needed, support with your visa and work permit process</li><li>Paternity and maternity benefits</li><li>Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content</li></ul>Medical & Wellness<ul><li>Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)</li><li>Access to Headspace, a meditation and wellbeing app</li><li>Access to our Employee Assistance Plan</li><li>Life Insurance</li></ul>Time Away<ul><li>25 days annual leave</li><li>One day of paid leave per year to volunteer with a registered charity</li><li>Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country</li></ul>Food<ul><li>Free Deliveroo Plus: free delivery and access to special offers</li><li>Breakfast, snacks and drinks available in our office</li><li>Twice monthly lunch allowance</li></ul>Equity<ul><li>Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success</li></ul>Compensation<ul><li>We aim to pay every employee competitively for the role they are performing in their respective location</li><li>Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support</li></ul>

Tamara

Role overview As an In-Store Operations Junior Associate, you'll support day-to-day offline execution across partner stores. You'll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. What you'll do <ul><li>Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.</li><li>Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.</li><li>Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.</li><li>Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.</li><li>Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.</li><li>Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).</li><li>Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.</li><li>Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.</li><li>Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.</li><li>Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.</li><li>Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.</li></ul> Success metrics (examples) <ul><li>Tickets/visits completed vs. plan</li><li>% stores passing audit/compliance thresholds</li><li>Training coverage rate at assigned stores</li><li>Time-to-close for simple store issues/tickets</li><li>Collateral availability (% stores with full, correct setup)</li><li>Report quality (on-time, complete, evidence attached)</li></ul> What you'll bring <ul><li>Bachelor's degree in Business, Marketing, Operations, or related field (or equivalent practical experience).</li><li>0-2 years experience; fresh graduates welcome.</li><li>Strong communication in Arabic and English; confident with store staff and supervisors.</li><li>Organized and detail-oriented; comfortable following checklists and SOPs.</li><li>Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.</li><li>KSA driver's license (required); willing to travel frequently within the city/region.</li></ul> Nice to have <ul><li>Experience in retail field ops, merchandising, or auditing.</li><li>Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).</li><li>Basic knowledge of POS/cashier workflows.</li></ul>

Instore Operations Associate

Property Finder Group

As the Commercial Strategy &amp; Operations Associate at Property Finder, you will be crucial in supporting Commercial Operations to enhance sales operations' efficiency and effectiveness. You will assist in developing, implementing, and managing sales processes, reporting, and analytics to help drive revenue growth and support the sales team. This role involves learning and applying sales and revenue operations practices, gaining exposure to Salesforce, and collaborating with cross-functional teams. You will help prepare reports, and insights that contribute to decision-making and commercial strategy
 
This person will have at least 1 years of experience in sales/commercial operations or analytics. The role will be responsible for supporting key processes related to sales like target setting, commission strategy, and CRM management.
Key Responsibilities
Sales Process Optimisation: 
<ul>
<li>Collaborate with sales teams to streamline and optimize sales processes</li>
<li>Reporting, Analytics &amp; Actionable Insights: Help to develop and maintain a suite of reports and dashboards to provide actionable insights to the sales teams. Monitor key performance metrics and trends to support data-driven decision-making. Provide key insights to the sales team with weekly, monthly and quarterly cadence to help identify potential growth opportunities and possible risks.</li>
</ul>
 
 
 
Commercial Processes and Performance Measure
<ul>
<li>Support process improvement across the commercial function to align with best practices and organizational standards (including but not exclusive to sales targets, performance reporting, commission scheme and sales forecasting)</li>
<li>Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce. Implement data enrichment strategies as needed.</li>
<li>Training and User Support: Provide training and support to sales and operations teams to maximize their use of Salesforce. Address user queries and troubleshoot issues as they arise.</li>
</ul>

Commercial Strategy & Operations Associate

<div>About Deliveroo
Deliveroo is on a mission to change the way people shop and eat. We want to be the platform that customers turn to when they think about food and groceries. As part of our rapidly growing On-Demand Grocery (ODG) business, we partner with leading grocery retailers across the UAE to bring customers what they need in as little as 15 minutes &mdash; from last-minute dinner ingredients to household essentials.
We&rsquo;re continuously innovating, scaling operations, and building world-class teams to ensure exceptional accuracy, speed, and service across our growing network of picker-operated sites.<h3 class="jobSectionHeader">
The Role</h3>
The Senior Operations Associate plays a key role in managing daily operations across multiple grocery and retail sites. Building on the Associate responsibilities, this role adds a layer of leadership and strategic accountability &mdash; overseeing site-level execution, developing Operations Associates, and ensuring consistent operational excellence across all assigned partners. The ideal candidate is hands-on, detail-oriented, and data-driven, with strong people management and problem-solving skills. This role requires time on-ground across stores, providing guidance, training, and performance tracking, while working closely with central and partner management teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
1. Team Leadership &amp; Performance Management<ul><li>
Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.</li><li>
Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.</li><li>
Recognize strong performance and address underperformance through clear guidance and follow-ups.</li><li>
Foster a culture of accountability, continuous learning, and high performance across the field team.</li></ul>
2. Operational Oversight<ul><li>
Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards.</li><li>
Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution.</li><li>
Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently.</li><li>
Identify training needs, process gaps, and resource requirements, escalating where necessary.</li></ul>
3. Audits &amp; Action Planning<ul><li>
Conduct regular operational audits across sites to identify inefficiencies and risks.</li><li>
Develop site-specific action plans in collaboration with Associates, store teams, and central operations.</li><li>
Implement corrective measures to drive performance improvements and reduce operational errors.</li></ul>
4. Reporting &amp; Stakeholder Management<ul><li>
Act as the main point of contact for site-level escalations and operational issues.</li><li>
Prepare weekly and monthly reports summarizing site performance, insights, and KPI trends.</li><li>
Communicate clearly with internal stakeholders (Central Ops, Partner Management, Supply Chain) to ensure alignment and visibility of progress.</li></ul>
5. Data-Driven Improvement &amp; Project Support<ul><li>
Analyze performance data to identify trends, recurring issues, and areas for improvement.</li><li>
Support in the rollout of new operational initiatives, process improvements, and pilot programs across grocery partners.</li><li>
Collaborate with central teams on strategic projects aimed at improving site efficiency and picker performance.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
2&ndash;3 years&rsquo; experience in grocery, retail, or dark-store operations, ideally in a multi-site role.</li><li>
Proven experience managing people and driving performance across operational teams.</li><li>
Strong analytical and problem-solving skills, with the ability to turn data insights into practical actions.</li><li>
Excellent communication skills (written and verbal) and strong stakeholder management ability.</li><li>
Proficiency with mobile/tablet tools, dashboards, and basic troubleshooting of store hardware.</li><li>
Must have a valid UAE driving license and own transport (fuel allowance provided).</li><li>
Comfortable working in a fast-paced, field-based environment across multiple store locations.</li></ul><h3 class="jobSectionHeader">
Benefits &amp; Perks</h3><ul><li>
25 days annual leave + public holidays</li><li>
Comprehensive medical insurance</li><li>
Annual flight allowance</li><li>
Free Deliveroo Plus subscription and partner discounts</li><li>
Enhanced maternity &amp; paternity benefits</li><li>
Regular team events and social activities</li></ul><h3 class="jobSectionHeader">
Workplace &amp; Diversity</h3>
At Deliveroo, we believe our people are at the heart of everything we do. We&rsquo;re committed to building a workplace that celebrates diversity and ensures equal opportunities for all. We make no judgments based on gender, race, religion, or background &mdash; we value passion, ownership, and the drive to make an impact.
We offer competitive benefits across well-being, financial security, and career growth, helping every member of our team thrive both personally and professionally.</div>

Senior Operations Associate - Grocery

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