sales associate

operations manager

operations executive

operations coordinator

assistant sales manager

operations associate

Deliveroo

<div>
 
 Role Level: L1
 
 
 
 
 HM: Karan Mathur
 
 
 
 
 Recruiter: Chiara Massara
 
 
 
 
 Deliveroo
 
 
 
 Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature &amp; Plus businesses.
 
 
 We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
 
 
 
 Deliveroo ODG
 
 
 
 Deliveroo&rsquo;s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.
 
 
 
 The Role
 
 
 
 The
 
 Operations Associate
 
 plays a key role in supporting daily in-store operations across Deliveroo&rsquo;s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
 
 
 The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You&rsquo;ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
 </li>
 <li>
 Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
 </li>
 <li>
 On-Site Training: Train and upskill pickers on Deliveroo&rsquo;s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
 </li>
 <li>
 Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
 </li>
 <li>
 Documentation &amp; Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
 </li>
 <li>
 Hardware &amp; Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
 </li>
 <li>
 Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 1&ndash;2 years in grocery, retail, or delivery operations.
 </li>
 <li>
 Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
 </li>
 <li>
 Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
 </li>
 <li>
 Transport: Valid UAE driving license and own car.
 </li>
 <li>
 Physical: Ability to be on-site at multiple store locations for extended periods.
 
 
 </li>
 </ul>
 
 Workplace &amp; Diversity
 
 
 
 At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
 
 
 We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Operations Associate - Grocery

<div><h3 class="jobSectionHeader">Role Level: L2 
HM: Karan Mathur</h3>
Recruiter: Chiara Massara 
 
About Deliveroo
Deliveroo is on a mission to change the way people shop and eat. We want to be the platform that customers turn to when they think about food and groceries. As part of our rapidly growing On-Demand Grocery (ODG) business, we partner with leading grocery retailers across the UAE to bring customers what they need in as little as 15 minutes &mdash; from last-minute dinner ingredients to household essentials.
We&rsquo;re continuously innovating, scaling operations, and building world-class teams to ensure exceptional accuracy, speed, and service across our growing network of picker-operated sites.<h3 class="jobSectionHeader">
The Role</h3>
The Senior Operations Associate plays a key role in managing daily operations across multiple grocery and retail sites. Building on the Associate responsibilities, this role adds a layer of leadership and strategic accountability &mdash; overseeing site-level execution, developing Operations Associates, and ensuring consistent operational excellence across all assigned partners. The ideal candidate is hands-on, detail-oriented, and data-driven, with strong people management and problem-solving skills. This role requires time on-ground across stores, providing guidance, training, and performance tracking, while working closely with central and partner management teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
1. Team Leadership &amp; Performance Management<ul><li>
Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.</li><li>
Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.</li><li>
Recognize strong performance and address underperformance through clear guidance and follow-ups.</li><li>
Foster a culture of accountability, continuous learning, and high performance across the field team.</li></ul>
2. Operational Oversight<ul><li>
Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards.</li><li>
Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution.</li><li>
Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently.</li><li>
Identify training needs, process gaps, and resource requirements, escalating where necessary.</li></ul>
3. Audits &amp; Action Planning<ul><li>
Conduct regular operational audits across sites to identify inefficiencies and risks.</li><li>
Develop site-specific action plans in collaboration with Associates, store teams, and central operations.</li><li>
Implement corrective measures to drive performance improvements and reduce operational errors.</li></ul>
4. Reporting &amp; Stakeholder Management<ul><li>
Act as the main point of contact for site-level escalations and operational issues.</li><li>
Prepare weekly and monthly reports summarizing site performance, insights, and KPI trends.</li><li>
Communicate clearly with internal stakeholders (Central Ops, Partner Management, Supply Chain) to ensure alignment and visibility of progress.</li></ul>
5. Data-Driven Improvement &amp; Project Support<ul><li>
Analyze performance data to identify trends, recurring issues, and areas for improvement.</li><li>
Support in the rollout of new operational initiatives, process improvements, and pilot programs across grocery partners.</li><li>
Collaborate with central teams on strategic projects aimed at improving site efficiency and picker performance.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
2&ndash;3 years&rsquo; experience in grocery, retail, or dark-store operations, ideally in a multi-site role.</li><li>
Proven experience managing people and driving performance across operational teams.</li><li>
Strong analytical and problem-solving skills, with the ability to turn data insights into practical actions.</li><li>
Excellent communication skills (written and verbal) and strong stakeholder management ability.</li><li>
Proficiency with mobile/tablet tools, dashboards, and basic troubleshooting of store hardware.</li><li>
Must have a valid UAE driving license and own transport (fuel allowance provided).</li><li>
Comfortable working in a fast-paced, field-based environment across multiple store locations.</li></ul><h3 class="jobSectionHeader">
Benefits &amp; Perks</h3><ul><li>
25 days annual leave + public holidays</li><li>
Comprehensive medical insurance</li><li>
Annual flight allowance</li><li>
Free Deliveroo Plus subscription and partner discounts</li><li>
Enhanced maternity &amp; paternity benefits</li><li>
Regular team events and social activities</li></ul><h3 class="jobSectionHeader">
Workplace &amp; Diversity</h3>
At Deliveroo, we believe our people are at the heart of everything we do. We&rsquo;re committed to building a workplace that celebrates diversity and ensures equal opportunities for all. We make no judgments based on gender, race, religion, or background &mdash; we value passion, ownership, and the drive to make an impact.
We offer competitive benefits across well-being, financial security, and career growth, helping every member of our team thrive both personally and professionally.</div>

Senior Operations Associate - Grocery

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
 
 
 
 About The Role
 
 
 
 You will ensure all customer/store orders are picked, packed, and dispatched within SLAs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Plan and execute outbound picking operations across ambient and cold chain
 </li>
 <li>
 Monitor picking accuracy, packing standards, and loading.
 </li>
 <li>
 Track and establish outbound KPIs (PPH, accuracy %, cut-off adherence, OTIF).
 </li>
 <li>
 Coordinate with transport for vehicle loading and dispatch.
 </li>
 <li>
 Resolve exceptions (shortages, damages, delays).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4+ years in outbound/fulfilment roles.
 </li>
 <li>
 Familiarity with last-mile handovers and cold chain handling.
 </li>
 <li>
 Strong analytical mindset for productivity tracking.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Outbound Operations Associate

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Operations Administrator | Majid Al Futtaim Properties | Asset Management
 
 
 
 Role Summary
 
 
 
 The position is mainly responsible to effectively assist the Senior Manager/Manager - Operation/Operations Executive with tenant communication, administration and daily operation.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Lease Management: Manage the end-to-end leasing process for storage units &mdash; issuing offers, preparing lease agreements, ensuring payments are received, and updating records in Yardi until closure.
 </li>
 <li>
 Renewals &amp; Audit Compliance: Send renewal offers to tenants three months before expiry and ensure all audit findings are implemented within agreed timelines.
 </li>
 <li>
 Budgeting &amp; Financial Coordination: Support in preparing storage and operational budgets, maintain budget proposal files, and track utilization of OPEX and CAPEX.
 </li>
 <li>
 Financial Record Management: Raise and process POs, reconcile monthly P&amp;L statements with Finance, and follow up on invoices, refunds, and payments to ensure timely processing.
 </li>
 <li>
 Operations &amp; Tenant Coordination: Manage tenant requests via the Tenant Portal, ensure timely responses, and handle circulars, visual merchandising, and minor works coordination.
 </li>
 <li>
 Hoarding &amp; Redevelopment Coordination: Oversee hoarding and graphics approvals, coordinate with tenants for redevelopment works, and issue related LPOs and access/shutdown notifications.
 </li>
 <li>
 Documentation &amp; Reporting: Maintain the CAR Insurance tracker, update the mall fact sheet quarterly, and compile monthly operational input for the Asset Management Report.
 </li>
 <li>
 Cross-Functional Support: Assist Operations in tenant communication, induction for new tenants, and provide administrative support to ensure smooth daily mall operations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education &amp; Qualifications: Bachelor&rsquo;s degree in Operations Management or a related field; proficiency in MS Office and MS Project, with AutoCAD knowledge considered an advantage.
 </li>
 <li>
 Experience: 0-3 years of experience in mall operations, facilities, or real estate management, ideally within large shopping malls or reputable real estate developers in the GCC or abroad.
 </li>
 <li>
 Financial Coordination: Supports operations budget management, annual CAPEX/OPEX planning, and coordination of the annual capital works program.
 </li>
 <li>
 Operational Communication: Manages daily coordination and communication with 300+ tenants, contractors, authorities, and internal teams, ensuring efficient issue resolution.
 </li>
 <li>
 Analytical &amp; Organizational Skills: Capable of analyzing complex operational requirements, prioritizing multiple tasks, and maintaining attention to detail under pressure.
 </li>
 <li>
 Personal Attributes: Meticulous, team-oriented, calm under pressure, and maintains diplomacy and professionalism while handling frequent disruptions and competing priorities.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

UAEN - Operations Associate

myZoi |  Financial Inclusion Technologies

<div>
 
 
 Product Associate
 
 
 
 
 
 About myZoi
 
 
 myZoi is a regulated fintech backed by global partners, committed to driving financial inclusion and innovation while adhering to the highest compliance and governance standards. Our mission is to empower underserved communities by providing safe, affordable, and transparent financial services.
 
 
 
 
 Role Overview
 
 
 
 
 As a
 
 Product Associate at myZoi
 
 , you will support the execution of product governance activities, data analysis, reporting, and internal enablement. You will play a key role in ensuring product processes run smoothly, compliance requirements are met, and internal teams are equipped with the knowledge and tools they need to deliver customer-centric outcomes.
 
 
 
 This is a hands-on and detail-oriented role, ideal for someone early in their product career who wants to build strong foundations in product, governance, and fintech operations while contributing to myZoi&rsquo;s mission of financial inclusion.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 1. Product Governance &amp; Controls
 
 
 
 <ul>
 <li>
 Coordinate and execute steps from the
 
 myZoi product runbook
 
 (checklists, controls, workflows).
 
 </li>
 <li>
 Support
 
 controls testing
 
 , including evidence gathering and remediation follow-up.
 
 </li>
 <li>
 Assist with
 
 compliance and risk-related evidence submission
 
 and maintain proper documentation.
 
 </li>
 <li>
 Manage queries and track responses to a wide range of
 
 information requests from internal stakeholders
 
 .
 
 </li>
 </ul>
 
 
 2. Internal Enablement &amp; Training
 
 
 
 <ul>
 <li>
 Develop and maintain
 
 myZoi product knowledge bases
 
 including process maps, product program guides (PPG), FAQs, and runbooks.
 
 </li>
 <li>
 Support the development and delivery of training sessions for
 
 Sales, Operations, and Call Centre teams
 
 .
 
 </li>
 <li>
 Ensure all customer-facing teams remain updated on
 
 myZoi product changes and regulatory requirements
 
 .
 
 </li>
 </ul>
 
 
 3. Data &amp; Insights
 
 
 
 <ul>
 <li>
 Collect, clean, and analyse
 
 myZoi product usage and operational data
 
 , summarizing findings into actionable insights.
 
 </li>
 <li>
 Create presentations and reports for
 
 monthly business reviews, OKR reporting, leadership, and board meetings
 
 .
 
 </li>
 <li>
 Prepare and deliver
 
 periodic internal and external reports
 
 , including governance status, audit support, and product updates.
 
 </li>
 <li>
 Translate insights into
 
 prioritized actions
 
 for Product Managers and senior leadership.
 
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 2+ years of experience in
 
 Product Operations, Operations, or similar roles
 
 (fintech, payments, or regulated services preferred).
 
 </li>
 <li>
 Strong analytical skills with proficiency in
 
 Excel, PowerPoint, and BI/reporting tools
 
 (SQL a plus).
 
 </li>
 <li>
 Exposure to
 
 compliance, audits, or governance processes
 
 is an advantage.
 
 </li>
 <li>
 Strong communication skills with the ability to present complex information simply.
 
 </li>
 <li>
 Highly detail-oriented, process-driven, and organized.
 
 </li>
 <li>
 A collaborative team player, eager to learn and grow in a
 
 compliance-first, fast-paced environment like myZoi
 
 .
 
 </li>
 </ul>
 
 
 Why Join myZoi?
 
 
 
 <ul>
 <li>
 Early opportunity to grow your career in
 
 Product Operations
 
 at a regulated fintech backed by leading global partners.
 
 </li>
 <li>
 Hands-on exposure to
 
 data analysis, governance, reporting, and compliance
 
 .
 
 </li>
 <li>
 Collaborate directly with
 
 Product, Compliance, Finance, Data, Operations, and Sales teams
 
 .
 
 </li>
 <li>
 Contribute to myZoi&rsquo;s mission of scaling inclusive financial services responsibly in a highly regulated environment.
 
 </li>
 </ul>
 
 
 At myZoi we strive to create a both a product and a team that embraces equality, inclusion, diversity and freedom. We want people who can be themselves and bring their own brand of value to the team. Come and join us!
 
 
 
 
 
 
</div>

Product Associate

Urban Company

About Urban CompanyUrban Company is a leading technology platform that connects customers with trusted service professionals for various home services, including home cleaning, salon &amp; spa services at home, and home repairs &amp; maintenance. Since its inception in India in 2014, Urban Company has expanded to UAE, Saudi Arabia, and Singapore.Our mission is to simplify and elevate everyday living by offering convenient, reliable, and high-quality services. With innovation and customer experience at our core, we are reshaping the home services industry globally.Role OverviewWe are looking for a proactive and detail-oriented Admin &amp; Operations Associate to manage the end-to-end onboarding of cooks on our tech service platform and serve as their dedicated account manager. This role is critical to ensuring a smooth experience for cooks from the moment they join, through setup, training, and ongoing support. The Associate will act as the bridge between our cooks and the internal teams (training, tech, business, customer success), ensuring high-quality service delivery and long-term retention.Key Responsibilities:1. Cook Onboarding &amp; Documentation<ul><li>Manage the full onboarding lifecycle for new cooks, including:</li><li>Collecting and verifying KYC, licenses, or certifications as required.</li><li>Guiding cooks through platform registration and account creation.</li><li>Explaining platform policies, service standards, and compliance requirements.</li><li>Coordinate with internal teams to set up cook profiles (menus, photos, pricing, availability).</li><li>Organize training sessions (virtual/in-person) on platform usage, hygiene standards, and order management.</li></ul>2. Relationship Management &amp; Support<ul><li>Act as the primary point of contact for onboarded cooks, addressing their queries, concerns, and escalations.</li><li>Provide proactive support by checking in regularly, monitoring activity, and nudging for engagement.</li><li>Handle operational issues such as order disputes, payout clarifications, and scheduling conflicts.</li><li>Ensure cooks understand performance metrics, customer feedback, and how to improve ratings and service quality.</li></ul>3. Operational Excellence<ul><li>Track onboarding funnel KPIs (registrations, active cooks, drop-off points) and identify areas for process improvement.</li><li>Maintain accurate records of cook interactions, documentation, and issue resolutions in CRM/ops systems.</li><li>Collaborate with the business &amp; training teams to flag recurring pain points and suggest platform improvements.</li><li>Ensure timely resolution of issues through cross-functional coordination (payments, logistics, compliance).</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Operations Management, or related field.</li><li>1&ndash;3 years of experience in operations, admin, account management, or partner/vendor support roles (preferably in food tech, e-commerce, or service platforms).</li><li>Fluency in English and Hindi/Urdu; strong communication and interpersonal skills.</li><li>Prior experience working with food professionals (cooks, chefs, vendors) is a plus.</li><li>Over and above: strong-willed, sharp problem solver and hands on!</li></ul>What We Offer:<ul><li>Competitive salary and benefits</li><li>Opportunities for career growth and professional development</li><li>A collaborative and dynamic workplace culture</li></ul>Why Join Us?<ul><li>Be part of a dynamic team driving growth in one of Urban Company&rsquo;s most important markets.</li><li>Enjoy a competitive compensation package.</li><li>You will interact with the AVPs, Business Heads, Engineering Managers on various projects which gives you an excellent opportunity to learn; A high performance, high velocity environment with massive ownership and growth opportunities.</li><li>Contribute to a mission-driven organization that is transforming the home services industry.</li></ul>If you are an early stage professional looking to start your career at a high-paced technology company in the Middle East, apply today!Job Type: Full-timePay: From AED4,000.00 per monthLicense/Certification:<ul><li>UAE driving license (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Associate - Business Operations

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3081 operations associate jobs IN Dubai

Operations Associate - Grocery

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Associate - Business Operations