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operations excellence senior manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

Confidential

General Manager (Agriculture &amp; Palm) Location: Riyadh, Saudi Arabia Employment Type: Full-tim Job Overview Our Group aspires to be a world-class, professional global company with deep-rooted business fundamentals. We achieve this by hiring and developing the most efficient and dynamic people and implementing advanced information systems. We are currently seeking an experienced and strategic General Manager to lead our Agriculture &amp; Palm division. This is a senior leadership role responsible for the overall strategic direction, operational management, and financial performance of our agricultural and palm cultivation operations. The successful candidate will drive growth, efficiency, and innovation, ensuring the division aligns with Our commitment to excellence and staying at the forefront of market developments. Responsibilities • Develop and execute long-term business strategies for the Agriculture &amp; Palm division to achieve growth targets and enhance market position. • Oversee all day-to-day operations, including crop management, harvesting, processing, logistics, and quality control, ensuring optimal productivity and efficiency. • Manage the division's P&amp;L, including budgeting, forecasting, and financial reporting, to ensure profitability and sustainable financial health. • Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement. • Analyse contemporary market trends and competitor activities to identify new business opportunities and mitigate potential risks. • Implement advanced agricultural technologies and sustainable farming practices to improve yield, reduce costs, and promote environmental stewardship. • Build and maintain strong relationships with key stakeholders, including government bodies, suppliers, customers, and industry partners. • Ensure all operations comply with local and international agricultural standards, regulations, and safety protocols. Qualifications • A Bachelor's degree in Agriculture, Agribusiness, Business Administration, or a related discipline. A Master's degree is highly preferred. • Extensive and proven experience in a senior management position within the large-scale agriculture sector, with specific expertise in palm cultivation and plantation management. • A strong track record of managing P&amp;L, driving business growth, and delivering on strategic objectives. • Demonstrable experience in operational management, supply chain logistics, and resource planning. • Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team. • In-depth knowledge of modern agricultural practices, market dynamics, and the latest industry technologies. • Strong analytical and problem-solving abilities with a strategic mindset. • Previous experience working in the Middle East is highly advantageous. • Fluency in English is essential; proficiency in Arabic would be a significant asset.

General Manager ( Agriculture & Palm)

Yousef Al-Rajhi Group

<h2>Area Manager – Coffee / Specialty Coffee</h2>📍 Location: Riyadh, Saudi Arabia  We are seeking an experienced and results-driven Area Manager to oversee multiple coffee shop locations and ensure operational excellence across the assigned region. The ideal candidate will have a strong background in the coffee or specialty coffee industry, with proven experience managing multiple outlets while maintaining high standards of quality, service, and profitability.The Area Manager will play a key role in driving operational performance, supporting store managers, and ensuring a consistent customer experience across all locations.  <h3>Key Responsibilities</h3>Oversee the operations and performance of multiple coffee shop locations within the assigned area.Ensure all branches maintain high standards of product quality, service, and cleanliness.Monitor sales performance, KPIs, and operational metrics to drive profitability and growth.Lead, coach, and support store managers and café teams to achieve operational and sales targets.Conduct regular store visits and performance reviews to ensure compliance with company standards.Identify opportunities to improve operational efficiency and customer experience.Ensure effective inventory management and cost control across all locations.Support recruitment, onboarding, and training of store managers and café staff.Collaborate with senior management to implement business strategies and expansion plans.  <h3>Requirements</h3>Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).4–7 years of experience in multi-unit retail or café operations, preferably within the coffee or specialty coffee sector.Proven experience managing multiple outlets or café branches.Strong leadership, team management, and problem-solving abilities.Excellent understanding of coffee shop operations and customer service standards.Strong analytical skills with the ability to monitor sales performance and operational KPIs.Excellent communication and organizational skills.  <h3>Key Skills</h3>Multi-Unit Operations ManagementCoffee Shop / Specialty Coffee OperationsTeam Leadership &amp; Performance ManagementSales &amp; Operational PerformanceCustomer Experience Management

Area Manager - Coffee / Specialty Coffee

Steel Force Building Materials Trading

Job Title: Senior Executive - OperationsIndustry: Hardware, Building Materials, Construction Items, Fabrication, and Industrial WorksOverview: We are seeking a dynamic Senior Executive - Operations to join our team across the Middle East. The role focuses on supporting the General Manager (Operations) in managing and optimising operations within our trading company and manufacturing units in KSA and UAE.Duties and Responsibilities:<ul><li>Assist the General Manager (Operations) in managing day-to-day operations for seamless functionality across multiple branches.</li><li>Identify and implement process improvement initiatives to enhance operational efficiency and productivity within trading, fabrication, and industrial works sectors.</li><li>Serve as a liaison between different departments, ensuring effective communication and coordination to meet business objectives.</li><li>Monitor operational activities to ensure compliance with regulatory standards and implement quality control measures.</li><li>Prepare comprehensive reports and analyses to inform strategic decisions and improve operational processes.</li></ul>Qualifications:Experience: Minimum of 5 years in a senior operations role, preferably in hardware, building materials, or related industries.Skills: Strong organisational skills, with the ability to multitask and manage complex logistics.Communication: Excellent communication and leadership capabilities essential for cross-functional team collaboration.Education: Degree in Business Administration, Operations Management, or a related field.Reports To: General Manager (Operations)Job Types: Full-time, PermanentPay: From ﷼3,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hardware &amp; Building material s: 3 years (Required)</li></ul>Work Location: In person

Operations Head (Hardware & Building Materials)

Essilorluxottica Chalhoub

Key Accountabilities and Responsibilities:  As a Senior Sales Associate at EssilorLuxottica Chalhoub, you will deliver exceptional sales results by assisting customers in selecting products suited to their lifestyle while supporting the Store Manager in driving team performance and store operations. You will perform key store functions including opening and closing, merchandising, and selling, while acting as a role model for the team. As an EssilorLuxottica Chalhoub ambassador, you will bring to life the brand values and ensure a high standard of customer experience. JOB RESPONSIBILITIES: The Senior Sales Associate is responsible for strengthening brand exposure at the point of sale, demonstrating brand standards, and continuously improving product knowledge and sales techniques. The role involves achieving individual targets while contributing to overall store targets and KPIs.Support the Store Manager in executing store action plans, driving team motivation, and ensuring smooth daily operations across the store. Provide on-floor guidance to team members and ensure proper coverage during peak hours.Build strong customer relationships, maintain a customer-centric approach, and leverage CRM opportunities to drive sales. Handle customer concerns in a professional and solution-oriented manner.Ensure compliance with company policies, including loss prevention, safety, and operational procedures. Support visual merchandising, stock management, and monitor sales performance.Assist in onboarding, training, and mentoring Sales Associates while promoting a positive and collaborative team culture. Step in for the Store Manager when required. Are you? • KPI focused • Commercially driven and team oriented • Positive and energetic • Creative and proactive • Result driven with strong problem-solving skills And have • Minimum 3 years of optical retail experience • Strong written and verbal English communication skills • Arabic language is a plus

Senior Sales Associate

<h2>Transportation &amp; Operations Manager</h2><h2>Job Purpose</h2>To lead, manage, and develop end-to-end transportation operations, ensuring efficient fleet utilization, cost control, regulatory compliance, and sustainable business growth. The role combines operational excellence with commercial responsibility, supporting revenue growth while maintaining high service and safety standards.<h2>Key Responsibilities</h2><h3>Transportation &amp; Fleet Operations</h3>Oversee daily transportation operations covering heavy and general cargo transportation.Manage a mixed fleet model, including company-owned and outsourced/rented vehicles.Ensure optimal utilization of transportation assets, minimizing downtime and operational costs.Supervise routing, dispatching, and scheduling to meet operational and client requirements.Coordinate maintenance, inspection, and compliance of all vehicles and equipment.Monitor fuel consumption, driver behavior, and vehicle performance through tracking systems.<h3>Equipment &amp; Asset Management</h3>Manage transportation equipment such as prime movers, flatbeds, lowbeds, and general cargo trucks.Ensure all vehicles and equipment comply with applicable safety and regulatory standards.Oversee vendor and workshop relationships related to fleet maintenance and repairs.Participate in fleet expansion, replacement planning, and cost-benefit analysis.<h3>Commercial &amp; Business Development</h3>Support and contribute to client acquisition, retention, and business growth.Participate in pricing, costing, and feasibility studies for transportation services.Negotiate contracts and service agreements with clients, transporters, and subcontractors.Identify opportunities to improve margins through operational efficiencies and cost optimization.Act as a key operational point of contact for major clients.<h3>Performance Management &amp; Reporting</h3>Establish and monitor KPIs related to fleet utilization, cost, safety, service level, and productivity.Prepare regular operational and financial reports for management review.Analyze performance data and implement continuous improvement initiatives.Utilize ERP, fleet management systems, and advanced Excel tools for reporting and analysis.<h3>People Management</h3>Lead, supervise, and develop transportation teams including drivers, dispatchers, and operations staff.Ensure effective workforce planning, shift management, and performance evaluation.Promote a culture of accountability, safety, and operational discipline.Coordinate training initiatives related to safety, operational procedures, and compliance.<h3>Compliance, Safety &amp; Governance</h3>Ensure full compliance with local transportation regulations, safety standards, and operational policies.Implement and monitor safety procedures and risk mitigation measures.Coordinate investigations of incidents, accidents, and non-compliance cases.Maintain accurate documentation related to vehicles, drivers, permits, and inspections.<h2>Qualifications &amp; Experience</h2>Bachelor’s degree in Logistics, Transportation, Operations Management, or a related field.Minimum 10–15 years of experience in transportation and logistics operations.Proven experience managing large transportation fleets and outsourced transporters.Strong exposure to heavy transportation operations.Experience in commercial operations, costing, and client interaction.Solid knowledge of fleet management systems, ERP platforms, and KPI reporting.Prior experience within KSA or GCC markets is highly preferred.<h2>Skills &amp; Competencies</h2>Strong leadership and decision-making abilities.Excellent analytical and problem-solving skills.Commercial awareness and cost-control mindset.Ability to manage multiple stakeholders and vendors.High level of operational discipline and attention to detail.Strong communication and negotiation skills.<h2>Role Summary (Internal Use)</h2>This role is not a supervisory or dispatch position. It is a senior transportation leadership role responsible for:Fleet &amp; equipmentPeople &amp; systemsCompliance &amp; safetyClients &amp; revenue support

Transportation & Operations Manager

Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Operations Manager

Explore 46+ Operations excellence senior manager in Saudi Arabia this April. Find roles across top companies and apply now to boost your career.