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operations officer

Rentokil Initial

<div>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:<ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul> 
Benefits<ul><li> 
Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Operations Officer

<div>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:<ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul>
Requirements:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul>
Benefits:<ul><li>Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Confidential

Executive Secretary to CEO/VP Job Overview Our Group aspires to be a world-class, professional global company with deep-rooted business fundamentals. Our success is driven by hiring and developing the most efficient and dynamic people and implementing advanced information systems. We are currently seeking a highly professional and experienced Executive Secretary to provide comprehensive, high-level administrative support to our Chief Executive Officer (CEO) and Vice President (VP). The ideal candidate will be a proactive, organised, and discreet individual capable of managing a demanding workload in a fast-paced environment. This role is critical to ensuring the smooth and efficient operation of our executive office. Responsibilities  <ul><li>Manage and maintain the complex and demanding schedules of the CEO and VP, including arranging appointments, meetings, and conferences.</li><li>Coordinate all aspects of executive travel, including booking flights, accommodation, and ground transportation, and preparing detailed itineraries.</li><li>Prepare and edit correspondence, communications, presentations, and other documents on behalf of the executives.</li><li>Act as the primary point of contact between the executives and internal/external stakeholders, screening and directing phone calls and emails.</li><li>Organise and attend meetings, ensuring the executives are well-prepared; this includes taking minutes, distributing them, and following up on agreed action points.</li><li>Handle confidential information with the utmost discretion and integrity.</li><li>Manage executive expenses, process invoices, and assist with budget tracking for the executive office.</li><li>Conduct research and compile data to prepare documents for review and presentation by executives.</li><li>Maintain an efficient and organised filing system for both electronic and physical documents.</li></ul>Qualifications  <ul><li>Proven experience as an Executive Secretary, Executive Assistant, or in a similar senior administrative role, supporting C-level executives.</li><li>Exceptional organisational, planning, and time-management skills with a proven ability to multitask and prioritise work.</li><li>High proficiency in the complete Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Excellent verbal and written communication skills in English; fluency in Arabic is highly advantageous.</li><li>A high degree of professionalism, discretion, and an understanding of the importance of confidentiality.</li><li>The ability to work independently, remain calm under pressure, and meet tight deadlines.</li><li>A proactive approach to problem-solving with strong decision-making capabilities.</li><li>A bachelor's degree in Business Administration, Secretarial Studies, or a related field is preferred.</li></ul> Benefits  <ul><li>A competitive remuneration package.</li><li>An opportunity to work in a dynamic and professional environment that supports career growth and development.</li><li>Play an integral role within a forward-thinking company that is a leader in its field.</li></ul>

Executive Secretary to CEO/VP

Steel Force Building Materials Trading

Job Title: Senior Executive - OperationsIndustry: Hardware, Building Materials, Construction Items, Fabrication, and Industrial WorksOverview: We are seeking a dynamic Senior Executive - Operations to join our team across the Middle East. The role focuses on supporting the General Manager (Operations) in managing and optimising operations within our trading company and manufacturing units in KSA and UAE.Duties and Responsibilities:<ul><li>Assist the General Manager (Operations) in managing day-to-day operations for seamless functionality across multiple branches.</li><li>Identify and implement process improvement initiatives to enhance operational efficiency and productivity within trading, fabrication, and industrial works sectors.</li><li>Serve as a liaison between different departments, ensuring effective communication and coordination to meet business objectives.</li><li>Monitor operational activities to ensure compliance with regulatory standards and implement quality control measures.</li><li>Prepare comprehensive reports and analyses to inform strategic decisions and improve operational processes.</li></ul>Qualifications:Experience: Minimum of 5 years in a senior operations role, preferably in hardware, building materials, or related industries.Skills: Strong organisational skills, with the ability to multitask and manage complex logistics.Communication: Excellent communication and leadership capabilities essential for cross-functional team collaboration.Education: Degree in Business Administration, Operations Management, or a related field.Reports To: General Manager (Operations)Job Types: Full-time, PermanentPay: From ﷼3,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hardware &amp; Building material s: 3 years (Required)</li></ul>Work Location: In person

Operations Head (Hardware & Building Materials)

Infinite pl

<div>
 
 Infinite pl,
 
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 
 
 
 Infinite pl&rsquo;s
 
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 
 
 
 "We're not just players; we're game-changers."
 
 
 
 Job Summary:
 
 
 
 <ul>
 <li>
 We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
 
 
 
 
 
 </li>
 </ul>
 
 Key Objectives:
 
 
 
 <ul>
 <li>
 Oversee stable operations for the platform with 99.99% availability
 </li>
 <li>
 Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
 </li>
 <li>
 Ensure SLA / SLO compliance, operational readiness, and performance reporting
 </li>
 <li>
 Maintain strong security posture and ensure adherence to applicable compliance requirements
 
 
 
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 1) Service Operations Leadership
 </li>
 <li>
 Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
 </li>
 <li>
 maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
 </li>
 <li>
 Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
 </li>
 <li>
 2) ITSM Process Ownership &amp; Compliance
 </li>
 <li>
 Own and enforce ITSM processes end-to-end
 </li>
 <li>
 Audit operational adherence and drive corrective actions for non-compliance
 </li>
 <li>
 3) SLA, Availability, and Reliability Management
 </li>
 <li>
 Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
 </li>
 <li>
 Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
 </li>
 <li>
 Lead post-incident reviews and drive measurable improvements
 </li>
 <li>
 4) Security &amp; Compliance, Partner with security teams to ensure:
 </li>
 <li>
 Timely patching and remediation
 </li>
 <li>
 Secure configuration baselines
 </li>
 <li>
 Audit readiness and evidence collection
 </li>
 <li>
 Incident response alignment and reporting
 </li>
 <li>
 Enforce least privilege access and periodic access reviews
 </li>
 <li>
 5) Monitoring, Observability, and Operational Tooling
 </li>
 <li>
 Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
 </li>
 <li>
 Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
 </li>
 <li>
 6) Stakeholder &amp; Vendor Management
 </li>
 <li>
 Act as the primary operations interface for internal stakeholders and external partners/vendors
 </li>
 <li>
 Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
 </li>
 <li>
 Provide clear operational communications during incidents and planned maintenance
 </li>
 <li>
 7) Reporting &amp; Governance
 </li>
 <li>
 Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
 </li>
 <li>
 Maintain an operational risk register and ensure mitigation plans are executed
 </li>
 <li>
 Present service health and improvement plans to leadership
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
 </li>
 <li>
 5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
 </li>
 <li>
 Strong hands-on understanding of operating high-availability platforms (24/7 environments)
 </li>
 <li>
 Proven experience implementing and running ITSM processes in production (ITIL-aligned)
 
 
 
 
 
 </li>
 </ul>
 
 Technical &amp; Professional Skills:
 
 
 
 <ul>
 <li>
 Deep understanding of incident/problem/change management, operational readiness, and service governance
 </li>
 <li>
 Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
 </li>
 <li>
 Ability to define, track, and improve operational KPIs and reliability metrics
 </li>
 <li>
 Strong stakeholder management, structured communication, and decision-making under pressure
 
 
 
 
 
 </li>
 </ul>
 
 Preferred Certifications:
 
 
 
 <ul>
 <li>
 ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
 </li>
 <li>
 ISO 27001 awareness/certification or security-related certifications
 </li>
 <li>
 Cloud certifications (GCP) is a plus
 
 
 
 
 
 </li>
 </ul>
 
 Working Model:
 
 
 
 <ul>
 <li>
 Full-time, includes on-call leadership and participation in major incident bridges as required
 
 
 
 
 
 </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
 
 
 Let's disrupt logistics together and explore infinite opportunities!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Operations Manager

Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 Key job responsibilities
 
 
 We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for:
 
 
 Managing, On a Daily Basis, End To End UTR Operations For Either One Large Site Or a Combination Of Small Sites, Supervising Store Operations
 
 
 Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.
 
 
 Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.
 
 
 Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.
 
 
 Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
 
 
 Stand-in for Area Manager.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch - J02
 
 
 Job ID: A3178543
</div>

Operations Executive, Amazon Now, UFG

Explore 38+ Operations officer in Saudi Arabia this April. Find roles across top companies and apply now to boost your career.

38 operations officer jobs In Saudi Arabia

Operations Officer

Operations Officer

Executive Secretary to CEO/VP

Operations Head (Hardware & Building Materials)

Operations Manager

Operations Manager

Operations Executive, Amazon Now, UFG