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operations officer

Rentokil Initial

<div>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:<ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul> 
Benefits<ul><li> 
Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Operations Officer

<div>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:<ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul>
Requirements:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul>
Benefits:<ul><li>Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Confidential Government

<div>
 
 
 Job Description:
 
 
 
 The Chief Operating Officer (COO) serves as a strategic partner in the executive leadership team, overseeing the operational architecture that drives the efficient and effective growth of the organization. This role requires an individual with a comprehensive understanding of business operations, policy development, and organizational resource management. The COO will design and implement operational strategies that align with the company's vision, championing a culture of excellence while ensuring sustainable profitability. This position demands a leader who can manage multiple complex projects simultaneously, exhibit exceptional decision-making capabilities, and demonstrate an ability to foster innovation across various departments. The COO will also serve as the primary liaison between the executive team and operational divisions, ensuring cross-functional collaboration and the seamless execution of business initiatives.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum of 15 years of executive-level experience in operations or strategic management in a large organization.
 </li>
 <li>
 Proven track record of developing and executing successful operational strategies that drive organizational efficiency and growth.
 </li>
 <li>
 Extensive experience in financial management, including budgeting, forecasting, and financial reporting, with a focus on optimizing resource allocation.
 </li>
 <li>
 Strong ability to analyze complex data sets to inform decision-making and strategic direction.
 </li>
 <li>
 Demonstrated experience in change management, with a clear ability to lead transformation initiatives across diverse teams.
 </li>
 <li>
 Exceptional interpersonal and communication skills, with a capacity to influence stakeholders at various levels, both internally and externally.
 </li>
 <li>
 A deep understanding of industry trends and market dynamics to inform operational planning and performance metrics.
 </li>
 <li>
 Proven capability to manage high-performing teams, including mentoring and developing leadership talent within the organization.
 </li>
 <li>
 Experience with technology implementation and operational digital transformation initiatives to enhance process efficiency.
 </li>
 <li>
 Strong orientation towards customer experience and a demonstrated ability to enhance service delivery standards.
 </li>
 <li>
 High-level negotiation skills with experience in managing vendor relationships and contractual obligations.
 </li>
 <li>
 Capacity to operate in a fast-paced and ambiguous environment while maintaining a strategic focus on organizational goals.
 </li>
 <li>
 Knowledge of regulatory compliance and risk management to safeguard organizational integrity and performance.
 </li>
 <li>
 Competence in fostering a culture of innovation, collaboration, and sustainability across all operational areas.
 </li>
 <li>
 Emotional intelligence and resilience to effectively tackle challenges and drive organizational goals under pressure.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement operational strategies that are aligned with the organization&rsquo;s long-term vision and goals.
 </li>
 <li>
 Oversee the daily operational functions of the organization, ensuring alignment with the strategic direction set by the CEO and executive team.
 </li>
 <li>
 Lead high-level budgeting and financial planning processes, ensuring resources are allocated efficiently to sustain growth and operational efficiency.
 </li>
 <li>
 Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions as needed.
 </li>
 <li>
 Champion cross-departmental collaboration to foster an integrated approach to achieving organizational objectives.
 </li>
 <li>
 Direct the implementation of innovative practices and technologies that improve efficiency and enhance customer satisfaction.
 </li>
 <li>
 Serve as a mentor and coach to senior management, fostering professional growth and leadership skills throughout the organization.
 </li>
 <li>
 Represent the organization in negotiations and discussions with key stakeholders, business partners, and regulatory entities.
 </li>
 <li>
 Facilitate change management processes to optimize organizational performance and manage resistance effectively.
 </li>
 <li>
 Maintain a robust risk management framework to proactively address potential operational challenges.
 </li>
 <li>
 Drive a culture of accountability and transparency across the organization through clear communication and reporting systems.
 </li>
 <li>
 Collaborate with the HR department to cultivate a high-performance culture grounded in the organization's values and mission.
 </li>
 <li>
 Stay abreast of industry trends and innovations to inform strategic operational decisions and competitive positioning.
 </li>
 <li>
 Lead the development of standard operating procedures (SOPs) and best practices to enhance operational consistency and quality.
 </li>
 <li>
 Report operational performance to the board and provide strategic insights to support long-term business planning.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional strategic thinking and operational planning capabilities.
 </li>
 <li>
 Advanced financial acumen with a solid understanding of fiscal management practices.
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven approach to decision making.
 </li>
 <li>
 Excellent communication and interpersonal skills for stakeholder engagement and relationship management.
 </li>
 <li>
 High-level leadership skills with experience managing and motivating diverse teams effectively.
 </li>
 <li>
 Proficient in change management methodologies and practices.
 </li>
 <li>
 Proven ability to lead technology-driven operational improvements.
 </li>
 <li>
 Strong negotiation and contract management skills.
 </li>
 <li>
 Knowledgeable in compliance and regulatory standards relevant to the industry.
 </li>
 <li>
 Capacity to drive a culture of continuous improvement and organizational learning.
 </li>
 <li>
 Experience with enterprise resource planning (ERP) systems and operational software solutions.
 </li>
 <li>
 Strong project management skills with a comprehensive understanding of project life cycles.
 </li>
 <li>
 Ability to navigate ambiguity and exhibit composure in a dynamic operational environment.
 </li>
 <li>
 Emotional intelligence and resilience in the face of challenges.
 </li>
 <li>
 Demonstrated commitment to customer-centric service delivery and operational excellence.
 </li>
 </ul>
 
 
</div>

Chief Operating Officer

Chief Executive Officer

daa International

<div>
 
 
 We unlock value for Airport Owners and Investors.
 
 
 
 
 
 
 
 daa International
 
 was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.
 
 
 
 
 
 Working at
 
 daa International
 
 offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.
 
 
 
 
 
 This role requires deep operational knowledge, expert incident response management and strong leadership skills. The role-holder is expected to develop our local colleague team members to achieve their full potential, demonstrate positive behaviour and showcase daa International&rsquo;s core values of expertise, leadership and knowledge transfer.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Shift Leadership &amp; Oversight: Oversee the daily operational plan, engaging with key stakeholders, ensuring effective communication, and managing incident response to deliver effective and efficient operations in a safe and secure manner. Coach and support duty managers in the delivery of the operational plan, ensuring alignment with strategic objectives and effective use of key operational systems and reporting.
 </li>
 <li>
 Incident Management: Coach and advise Duty Managers during crises, ensuring operational resilience and rapid restoration of normal operations.
 </li>
 <li>
 Performance and Insights: Use passenger feedback and data to address service issues, resolve complaints and enhance the passenger experience.
 </li>
 <li>
 Technology Integration and Innovation: Drive the adoption of innovative tools and systems to improve decision-making, efficiency and passenger experience.
 </li>
 </ul>
 
 
 
 
 
 
 Leadership and Team Development:
 
 
 
 <ul>
 <li>
 Coach and Mentor Duty Managers: Guide decision-making, incident management and performance improvement, focusing on team capability building and succession planning.
 </li>
 <li>
 Empower Operational Teams: Facilitate knowledge transfer, leadership growth and accountability to drive high performance and create a sustainable legacy.
 </li>
 <li>
 Performance Management of Teams: Empower local teams to address performance issues effectively by cultivating a supportive culture and mentoring the Duty Management team to engage in constructive, solution-focused conversations with their teams.
 </li>
 <li>
 Training Delivery: Develop and deliver both on-the-job and classroom-based training programs to enhance the skills, knowledge and confidence of Duty Managers and operational teams.
 </li>
 </ul>
 
 
 
 
 
 
 Collaboration and Communication:
 
 
 
 <ul>
 <li>
 Stakeholder Engagement: Build strong relationships with internal and external stakeholders, ensuring a cohesive approach to operational delivery.
 </li>
 <li>
 Safety and Compliance: Promote a safety-first culture, ensuring health, safety and security standards are upheld and incidents are promptly addressed.
 </li>
 <li>
 Timely Escalation: Advise the Senior Leadership Management Team of any high-level operational, safety or security related alerts or developments which may have an impact on the airport operating environment.
 </li>
 </ul>
 
 
 
 
 
 
 Monitoring and Reporting:
 
 
 
 <ul>
 <li>
 Performance Metrics: Track and review KPIs, guiding teams to meet targets and identify areas for improvement.
 </li>
 <li>
 Data Analysis: Support the preparation of operational reports to inform decision-making and drive improvements.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 10+ years of airport operations experience, with at least three years in a duty management role in an airport environment.
 </li>
 <li>
 Demonstrable experience over multiple years in managing shift-based teams in a Terminal Operations or AOCC environment.
 </li>
 <li>
 Proven experience in inspiring, motivating and developing staff members to deliver at their best in a pressurised airport environment.
 </li>
 <li>
 Demonstrated ability to influence and collaborate with stakeholders at all levels of the operations.
 </li>
 <li>
 Preferred Aviation experience within Saudi Arabia or in the GCC.
 </li>
 </ul>
 
 
 
 
 
 Wishing you all the best!
 
 
</div>

AOCC Senior Duty Manager

eSense

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 A commercially driven relationship builder, who can manage the sales lifecycle, from prospecting to partnership growth, while acting as a trusted advisor, value architect, and strategic account leader.
 
 
 
 &nbsp;
 
 
 
 The
 
 Business Development Officer
 
 is responsible for driving revenue growth by managing the full commercial lifecycle, from prospecting and lead qualification to relationship building, solution selling, proposal development, negotiation, closing, and ongoing client lifecycle management.
 
 
 &nbsp;
 
 
 The role blends both&nbsp;Lead Generation&nbsp;and&nbsp;Sales / Business Development responsibilities, ensuring a seamless transition from early prospect engagement to long-term strategic partnership management.&nbsp;
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 CORE ROLE OBJECTIVES
 
 
 
 
 
 <ul>
 <li>
 
 Pipeline:
 
 Build, manage, and convert a strong pipeline of qualified opportunities.
 </li>
 <li>
 
 Relations
 
 : Develop trust-based, long-term client relationships.
 </li>
 <li>
 
 Trustworthy Person
 
 : Understand client challenges and position tailored solutions.
 </li>
 <li>
 
 Commercial Pro
 
 : Lead proposals, financial coordination, negotiation, and deal closing.
 </li>
 <li>
 
 Inclusive Ownership
 
 : Ensure accurate CRM reporting across all sales lifecycle stages.
 </li>
 <li>
 
 Association
 
 : Support onboarding &amp; handover to delivery teams while retaining account ownership.
 
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 1) Prospecting &amp; Lead Generation
 
 
 <ul>
 <li>
 Conduct structured market research and targeting (industry, company size, revenue)
 </li>
 <li>
 Generate leads via direct outreach, campaigns, events, partnerships, and referrals.
 </li>
 <li>
 Develop strategies to qualify prospects (budget, timeline, decision makers, &amp; needs)
 </li>
 <li>
 Enter and maintain all leads &amp; activities in the CRM with complete accuracy
 </li>
 <li>
 Collaborate with all functions to ensure smooth handover of qualified leads
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 2) Initial Outreach &amp; Relationship Building
 
 
 
 
 
 <ul>
 <li>
 Conduct first contact calls and client meetings with structured agendas.
 </li>
 <li>
 Profile and deeply understand client challenges, goals, timelines, and constraints.
 </li>
 <li>
 Position the organization as a strategic partner &mdash; not only a service provider.
 </li>
 <li>
 Document all interactions and client intelligence in CRM &amp; in writing.
 
 
 </li>
 </ul>
 
 
 
 
 
 3) Solution Presentation &amp; Proposal Ownership
 
 
 
 
 
 <ul>
 <li>
 Lead drafting of tailored technical proposals in alignment with client needs.
 </li>
 <li>
 Coordinate with operations for financial costing and pricing.
 </li>
 <li>
 Manage proposal reviews and internal approvals (Finance, Ops, Management).
 </li>
 <li>
 Maintain proposal status and documentation in CRM.
 
 
 </li>
 </ul>
 
 
 
 
 
 4) Negotiation, Deal Closing &amp; Contracting
 
 
 
 
 
 <ul>
 <li>
 Manage negotiations with clients, protect profitability, &amp; drive deal closing.
 </li>
 <li>
 Coordinate contract formation and legal documentation.
 </li>
 <li>
 Update CRM / ERP stages to Won / Lost with complete justification.
 </li>
 <li>
 Re-initiate proposal cycle when revisions are required.
 
 
 </li>
 </ul>
 
 
 
 
 
 5) Client Onboarding &amp; Relationship management
 
 
 
 
 
 <ul>
 <li>
 Lead smooth transition from sales to delivery teams, handover deal documents to delivery (technical &amp; financial proposal, contract, client details).
 </li>
 <li>
 Participate in kickoff &amp; onboarding communication.
 </li>
 <li>
 Maintain relationship with client for cross-selling, renewals, satisfaction &amp; follow-ups.
 </li>
 <li>
 Act as long-term account owner and strategic advisor.
 
 
 </li>
 </ul>
 
 
 
 
 
 6) Reporting, Performance &amp; Market Intelligence
 
 
 
 
 
 <ul>
 <li>
 Track KPIs, revenue targets, win/loss ratios &amp; pipeline performance.
 </li>
 <li>
 Maintain accurate forecasting and sales reporting.
 </li>
 <li>
 Analyze client feedback &amp; satisfaction trends.
 </li>
 <li>
 Identify growth opportunities within accounts.
 </li>
 <li>
 Monitor competition and market dynamics.
 </li>
 <li>
 Continuously refine approach using data-driven insights.
 
 
 </li>
 </ul>
 
 
 
 
 &nbsp;
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong consultative selling capability
 </li>
 <li>
 Relationship-oriented communication style
 </li>
 <li>
 Business acumen and negotiation maturity
 </li>
 <li>
 Experience with proposals &amp; financial structuring
 </li>
 <li>
 Structured follow-up and discipline
 </li>
 <li>
 Excellent reporting and documentation habits
 </li>
 <li>
 Ability to collaborate across operations, finance &amp; leadership
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Preferred Experience &amp; Competences
 
 
 
 
 
 <ul>
 <li>
 Previous Business Development experience with 3+ years as in the sales field.
 </li>
 <li>
 B.Sc. Degree in Business Administration or any other related field.
 </li>
 <li>
 Business development / sales in agency, consulting, digital, or services sectors
 </li>
 <li>
 Existing active network of customers within the assigned sector/region
 </li>
 <li>
 Experience working with enterprise/government clients &amp; vendor portals
 </li>
 <li>
 Proven track record in closing complex, multi-stakeholder deals
 </li>
 <li>
 Strong and diplomatic personality to handle clients and change requests.
 </li>
 <li>
 CRM / ERP pipeline management expertise
 </li>
 <li>
 Articulate and well accustomed to a client facing role.
 </li>
 <li>
 Willingness and ability to travel.
 </li>
 <li>
 Strong team spirit.
 
 
 </li>
 </ul>
</div>

Business Development Officer

Nesma United Industries

<div>
 
 We are seeking a creative and proactive
 
 Senior Internal Communications Officer
 
 to drive internal communication strategies and deliver engaging employee events that align with organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and execute internal communication plans across multiple channels.
 </li>
 <li>
 Create clear, engaging content for employees and leadership.
 </li>
 <li>
 Plan and manage internal events (town halls, engagement activities, etc.).
 </li>
 <li>
 Partner with leadership on messaging and organizational initiatives.
 </li>
 <li>
 Monitor engagement and measure communication effectiveness.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, PR, or related field.
 </li>
 <li>
 3&ndash;5 years of experience in internal or corporate communications.
 </li>
 <li>
 Experience in organizing internal events.
 </li>
 <li>
 Strong writing, communication, and project management skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Environment
 
 
 
 Office-based with occasional support for events.
 
</div>

Senior Internal Communications Officer

Explore 209+ Operations officer in Saudi Arabia this May. Find roles across top companies and apply now to boost your career.

209 operations officer jobs In Saudi Arabia

Operations Officer

Operations Officer

Chief Operating Officer

Chief Executive Officer

AOCC Senior Duty Manager

Business Development Officer

Senior Internal Communications Officer