head of operations

operations manager

digital operations engineer

intern

operations

Baker Hughes

<div>
 
 Operations Manager- CWI
 
 
 
 Do you enjoy leading a team that provides a high-quality service for our customers?
 
 
 Do you love collaborating with teams to solve complex problems?
 
 
 
 Join our Team
 
 
 
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 
 
 
 Partner with the best
 
 
 
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 
 
 As an Operation Manager, you will be responsible for:
 
 
 
 <ul>
 <li>
 Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
 </li>
 <li>
 Maintaining communication with customers and on-time response on any Service Delivery items
 </li>
 <li>
 Reviewing and verifying customer requirements and plans
 </li>
 <li>
 Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
 </li>
 <li>
 Ensuring PL readiness (tools, people, process)
 </li>
 <li>
 Holding SD &amp; Field team accountable for respective performance
 </li>
 <li>
 Providing input into financial reporting, forecasting and pacing.
 </li>
 <li>
 Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
 </li>
 <li>
 Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
 </li>
 <li>
 Conducting job briefing during planning and debriefing after closing for every job/activity
 </li>
 <li>
 Finalizing billing and ensure post-job and job completion deliveries
 </li>
 <li>
 Communicating billing events to B&amp;C using the Job Center ticket.
 </li>
 <li>
 Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
 </li>
 <li>
 Preparing with daily operational updates for their ongoing job activities as required
 </li>
 <li>
 Reporting incidents and manage communication with customers and internal
 </li>
 <li>
 Overseeing ongoing operations and provides direct support to the field personnel on location
 </li>
 <li>
 Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
 </li>
 <li>
 Executing the HSE 5 fundamentals every day, every job, every task
 </li>
 <li>
 Executing the 5 fundamentals of Service Delivery
 </li>
 <li>
 Managing Service Delivery for an assigned area and portfolio of products and services
 </li>
 <li>
 Delivering revenue and operating income objectives defined for their area of responsibility
 </li>
 <li>
 Building and developing customer relationships to support the planning and service execution
 </li>
 <li>
 Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
 </li>
 <li>
 Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
 </li>
 <li>
 Managing change as it occurs across the job cycle for both planned and unplanned events.
 
 
 
 </li>
 </ul>
 
 Fuel your passion
 
 
 
 To be successful in this role you need:
 
 
 
 <ul>
 <li>
 Have a bachelor&rsquo;s degree in engineering
 </li>
 <li>
 Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
 </li>
 <li>
 Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
 </li>
 <li>
 Have high technical / operational knowledge including P&amp;L responsibilities.
 </li>
 <li>
 Have experience in On-shore and Off-Shore operations and willingness to travel
 </li>
 <li>
 Demonstrate Intermediate / Advanced spoken and written English
 
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 
 
 
 <ul>
 <li>
 Working flexible hours - flexing the times you work in the day
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R150679
 
</div>

Operations Manager

<div>Operations Manager- CWI
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Join our Team
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
Partner with the best
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
As an Operation Manager, you will be responsible for:<ul><li>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</li><li>
Maintaining communication with customers and on-time response on any Service Delivery items</li><li>
Reviewing and verifying customer requirements and plans</li><li>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</li><li>
Ensuring PL readiness (tools, people, process)</li><li>
Holding SD &amp; Field team accountable for respective performance</li><li>
Providing input into financial reporting, forecasting and pacing.</li><li>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</li><li>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</li><li>
Conducting job briefing during planning and debriefing after closing for every job/activity</li><li>
Finalizing billing and ensure post-job and job completion deliveries</li><li>
Communicating billing events to B&amp;C using the Job Center ticket.</li><li>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</li><li>
Preparing with daily operational updates for their ongoing job activities as required</li><li>
Reporting incidents and manage communication with customers and internal</li><li>
Overseeing ongoing operations and provides direct support to the field personnel on location</li><li>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</li><li>
Executing the HSE 5 fundamentals every day, every job, every task</li><li>
Executing the 5 fundamentals of Service Delivery</li><li>
Managing Service Delivery for an assigned area and portfolio of products and services</li><li>
Delivering revenue and operating income objectives defined for their area of responsibility</li><li>
Building and developing customer relationships to support the planning and service execution</li><li>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</li><li>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</li><li>
Managing change as it occurs across the job cycle for both planned and unplanned events.</li></ul>
Fuel your passion
To be successful in this role you need:<ul><li>
Have a bachelor&rsquo;s degree in engineering</li><li>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</li><li>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</li><li>
Have high technical / operational knowledge including P&amp;L responsibilities.</li><li>
Have experience in On-shore and Off-Shore operations and willingness to travel</li><li>
Demonstrate Intermediate / Advanced spoken and written English</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li>
Working flexible hours - flexing the times you work in the day</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
Work Location
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Ooredoo Fintech

<div>
 <ol>
 <li>
 
 PROFILE
 
 </li>
 </ol>
 
 
 
 
 
 Role Title: Head of Operations, Oman
 
 
 
 
 Reporting to: Chief Operating Officer
 
 
 
 
 
 <ol>
 <li>
 
 CONTEXT
 
 </li>
 </ol>
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 ROLE PURPOSE
 
 </li>
 </ol>
 
 
 
 
 The Head of Operations, Oman is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 <ol>
 <li>
 
 ROLE ACCOUNTABILITIES
 
 </li>
 </ol>
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 LEADERSHIP
 
 </li>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience and Skills
 
 </li>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

Head of Operations

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Oman Housing Bank | بنك الإسكان العُماني

<div>
 
 
 Job Purpose:
 
 
 
 The Digital Operations Engineer manages the Bank&rsquo;s Oracle Cloud Infrastructure and Kubernetes environments to ensure stability, security, and scalability of digital banking services. He/She maintains 99.9%+ service uptime, optimizes infrastructure performance and cost, and enforces CI/CD best practices across digital platforms. The Digital Operations Engineer implements monitoring and observability tools, builds infrastructure as code, and responds to incidents with precision to minimize disruption. He/She enables development teams with robust cloud-native solutions that support the Bank&rsquo;s innovation and digital transformation goals.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Manages and optimizes the Oracle Cloud Infrastructure (OCI) environment to ensure stability, scalability, and cost-efficiency.
 </li>
 <li>
 Deploys and maintains Oracle Kubernetes Engine (OKE) clusters for containerized workloads.
 </li>
 <li>
 Implements infrastructure as code using Terraform to enable consistent and repeatable infrastructure provisioning.
 </li>
 <li>
 Builds and maintains CI/CD pipelines for React Native, Flutter, React, and Node.js applications, supporting automated deployment workflows.
 </li>
 <li>
 Monitors production systems using Prometheus, Grafana, and OCI Monitoring to ensure proactive performance tracking and incident detection.
 </li>
 <li>
 Responds to production incidents, performs root cause analysis, and supports on-call incident handling rotation.
 </li>
 <li>
 Implements and tracks Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to uphold service reliability standards.
 </li>
 <li>
 Manages Oracle Autonomous Database instances, including performance tuning and query optimization.
 </li>
 <li>
 Configures OCI networking components such as Virtual Cloud Networks (VCNs), load balancers, and security groups to ensure secure and efficient connectivity.
 </li>
 <li>
 Implements backup, restore, and disaster recovery procedures to support business continuity and data protection.
 </li>
 <li>
 Optimizes cloud resource utilization and cost efficiency through proactive rightsizing and monitoring.
 </li>
 <li>
 Configures auto-scaling policies to ensure high availability of applications and infrastructure.
 </li>
 <li>
 Manages secrets and encryption keys using OCI Vault to enforce secure credential management.
 </li>
 <li>
 Implements centralized logging using the ELK stack for efficient log aggregation and analysis.
 </li>
 <li>
 Supports mobile application packaging and deployment to the Apple App Store and Google Play Store.
 </li>
 <li>
 Collaborates with development and testing teams to execute blue-green and canary deployment strategies.
 </li>
 <li>
 Troubleshoots infrastructure and application performance issues to minimize downtime and improve user experience.
 </li>
 <li>
 Creates and maintains detailed operational documentation and runbooks for repeatable processes and incident resolution.
 </li>
 <li>
 Utilizes AI-powered tools for infrastructure design validation, performance insights, and troubleshooting.
 </li>
 <li>
 Ensures cross-platform CI/CD pipelines are maintained across all major digital touchpoints, including web, mobile, and backend services.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, IT, or a related field.
 </li>
 <li>
 Professional certification in Oracle Cloud Infrastructure and Kubernetes Administration.
 </li>
 <li>
 Minimum of 5 years of experience in DevOps, SRE, or cloud infrastructure experience
 </li>
 <li>
 Hands on experience in Infrastructure as Code (Terraform), CI/CD Pipeline (Web and/ or mobile applications), Oracle Cloud Infrastructure and Kubernetes Administration.
 </li>
 <li>
 A proven track record of executing similar technical mandates in Banking, fintech, or a regulated industry.
 </li>
 <li>
 Ability to work under pressure during production incidents with on-call and rotation-based availability.
 </li>
 <li>
 Familiarity with mobile app deployment processes (iOS/Android) is desired.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong Linux/Unix system administration skills
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills
 </li>
 <li>
 Strong communication and documentation abilities
 </li>
 <li>
 Experienced across multiple language ecosystems (Node.js npm, Dart pub)
 </li>
 <li>
 Advanced Oracle Cloud Infrastructure (OCI Architect, Operations) skills
 </li>
 <li>
 Excellent Kubernetes Administrator (CKA, CKAD) skills.
 </li>
 <li>
 Skilled in Oracle Autonomous Database administration components.
 </li>
 <li>
 Experienced level of creating and managing Helm charts for Kubernetes
 </li>
 <li>
 Good abilities in using service mesh technologies (Istio, Linkerd)
 </li>
 <li>
 Hands-on experience with GitOps tools (ArgoCD, Flux)
 </li>
 <li>
 Strong capacity planning and forecasting skills
 </li>
 <li>
 Good expertise in cloud cost optimization strategies
 </li>
 <li>
 Experienced in disaster recovery planning
 </li>
 <li>
 Advanced skills in banking or financial services infrastructure
 </li>
 <li>
 Proficient with APM tools (New Relic, Datadog, Dynatrace)
 </li>
 <li>
 Good Operational knowledge of message queues (Kafka, RabbitMQ)
 </li>
 <li>
 Skilled in load testing tools (k6, Gatling)
 </li>
 <li>
 Experienced skills in deploying mobile apps via App Store Connect and Google Play Console.
 </li>
 <li>
 Good skills in build systems (npm for React Native/Node.js, pub for Flutter)
 </li>
 </ul>
 
 
 
 
 
 Applicants who are meeting the job requirements will be contacted.
 
 
 
 
 
 
 
 ** Applications will be accepted until 2-Nov-2025 at 2:00 P.M
 
 
 
 
 Submissions received after this date and time will not be considered **
 
 
</div>

Digital Operations Engineer

Explore 264+ Operations in Oman this November. Find roles across top companies and apply now to boost your career.

264 operations jobs IN Oman

Operations Manager

Operations Manager

Head of Operations

Head of Operations

Spa Operations Manager

Spa Operations Manager

Digital Operations Engineer