associate project manager

hr operations executive

marketing lead

operations manager

procurement executive

operations lead

Talentive HR

<div>
 The
 
 Strategy &amp; Operations Lead
 
 is a cross-functional, high-ownership role responsible for supporting leadership across business planning, growth initiatives, strategic communication, branding, coordination, and execution enablement.
 
 
 The Strategy &amp; Operations Lead is expected to independently lead complex workstreams, engage with senior stakeholders, coordinate across internal and external teams, including creative and digital functions and ensure delivery of enterprise-grade outputs aligned with global best practices.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Business Planning, Coordination &amp; Enablement
 
 
 
 <ul>
 <li>
 Support leadership in structuring business priorities, initiatives, and execution plans
 </li>
 <li>
 Contribute to business planning, road-mapping, and tracking of key initiatives
 </li>
 <li>
 Bring structure and clarity to cross-functional activities and timelines
 
 
 
 </li>
 </ul>
 
 2. Growth &amp; Strategic Initiatives
 
 
 
 <ul>
 <li>
 Support growth initiatives across market positioning, offerings, partnerships, and expansion
 </li>
 <li>
 Translate high-level direction into actionable plans and coordinated execution
 </li>
 <li>
 Identify gaps, risks, and improvement opportunities impacting growth and scale
 
 
 
 </li>
 </ul>
 
 3. Strategic Communication, Branding &amp; Digital Presence
 
 
 
 Own and shape strategic communication narratives across:
 
 
 <ul>
 <li>
 Executive presentations
 </li>
 <li>
 Pitch decks and proposals
 </li>
 <li>
 Corporate and digital communication assets
 
 
 
 </li>
 </ul>
 Work closely with and guide graphic design and creative teams to ensure:
 
 
 <ul>
 <li>
 Consistent brand identity
 </li>
 <li>
 Executive-quality visuals
 </li>
 <li>
 Outputs aligned with global consulting and technology standards
 </li>
 <li>
 Ensure all outward-facing material reflects:
 </li>
 <li>
 Enterprise credibility
 </li>
 <li>
 Clarity of value proposition
 </li>
 <li>
 Professional storytelling
 
 
 
 </li>
 </ul>
 
 4. Cross-Functional Leadership &amp; Quality Control
 
 
 
 <ul>
 <li>
 Act as a coordination point between leadership, strategy, operations, and creative teams
 </li>
 <li>
 Translate intent into clear briefs, priorities, and deliverables
 </li>
 <li>
 Review, challenge, and elevate outputs to ensure clarity, alignment, and impact
 
 
 
 </li>
 </ul>
 
 5. Decision Support &amp; Problem Structuring
 
 
 
 <ul>
 <li>
 Structure unstructured inputs into clear options and recommendations
 </li>
 <li>
 Support leadership decision-making through well-reasoned analysis and insights
 </li>
 <li>
 Balance strategic thinking with practical execution support
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong all-round business acumen with the ability to operate across functions
 </li>
 <li>
 Excellent problem-structuring and critical thinking capability
 </li>
 <li>
 Strong understanding of branding, strategic communication, and digital content
 </li>
 <li>
 Ability to guide teams toward executive-quality outputs
 </li>
 <li>
 Clear written, verbal, and visual communication skills
 </li>
 <li>
 High ownership mindset and ability to operate independently
 
 
 
 </li>
 </ul>
 
 Ideal Candidate Profile
 
 
 
 <ul>
 <li>
 Graduated from a recognized university or business school. While LUMS, IBA, and LSE are referenced as benchmark institutions for academic and professional rigor, high-caliber candidates from other universities are strongly encouraged to apply.
 </li>
 <li>
 Strong interest in strategy, enterprise building, and technology-driven growth
 </li>
 <li>
 Passion for creating value, driving impact, and contributing meaningfully to organizational growth
 </li>
 <li>
 Background in business, management, consulting, technology, or growth-oriented roles
 
 
 
 </li>
 </ul>
 
 Strong interest in:
 
 
 
 <ul>
 <li>
 Strategy and enterprise building
 </li>
 <li>
 Branding and digital communication
 </li>
 <li>
 Technology-driven growth
 
 
 
 </li>
 </ul>
 
 Strong passion for:
 
 
 
 <ul>
 <li>
 Creating value
 </li>
 <li>
 Driving impact
 </li>
 <li>
 Enabling growth in tech and innovation-led organizations
 
 </li>
 </ul>
</div>

Strategy & Operations Lead

PAKGUSU TECHNOLOGY (PVT) LTD

<ul><li>Pak Gusu Technologies Pvt. Ltd. is hiring a dynamic BS Electrical Engineer or MBA professional for its cleanroom solutions division.</li><li>Lead and supervise marketing operations and team performance.</li><li>Oversee office administration and daily operational activities.</li><li>Coordinate with banks for LC handling and import documentation.</li><li>Ensure compliance with SBP, SECP, and other regulatory requirements.</li><li>Manage reporting, documentation, and internal coordination.</li></ul>Experience Required: 7&ndash;10 years with strong leadership and MS Office skills. Age Limit: Up to 45 years.Competitive salary with a professional, growth-oriented work environment.Job Type: Full-timeWork Location: In person

Technical & Marketing Supervisor (Cleanroom Solutions)

Contegris Technology Solutions

<div>
 Position Details:
 
 
 <ul>
 <li>
 Position Type: Full Time (Permanent)
 </li>
 <li>
 Timings: 10 am to 7 pm
 </li>
 <li>
 Working Days: Monday to Friday
 </li>
 <li>
 Place of Posting: Garden Town, Lahore
 </li>
 <li>
 Deadline to apply: 31 October 2025
 
 
 
 </li>
 </ul>
 
 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 Our Mission
 
 
 <ul>
 <li>
 Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.
 </li>
 <li>
 Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.
 </li>
 <li>
 Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.
 </li>
 <li>
 Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.
 </li>
 <li>
 Develop cutting-edge AI, NLP, and ML solutions for CX and information security.
 
 
 
 </li>
 </ul>
 Our Vision
 
 
 Add value to 100,000 customers worldwide with our cutting edge CX solutions.
 
 
 Role Overview
 
 
 We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.
 
 
 This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris next phase of growth both locally and globally.
 
 
 What Youll Do:
 
 
 Strategy Execution &amp; Performance Management
 
 
 <ul>
 <li>
 Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.
 </li>
 <li>
 Lead EOS-style meeting rhythms Weekly Level 10s, Scorecards, and Quarterly Reviews.
 </li>
 <li>
 Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.
 </li>
 <li>
 Ensure company-wide accountability, timely execution, and transparent reporting to leadership.
 
 
 
 </li>
 </ul>
 Operational Excellence &amp; Process Optimization
 
 
 <ul>
 <li>
 Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.
 </li>
 <li>
 Build structured handoffs between Pre-Sales Implementation Support Customer Success.
 </li>
 <li>
 Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.
 </li>
 <li>
 Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.
 
 
 
 </li>
 </ul>
 Cross-Departmental Coordination
 
 
 <ul>
 <li>
 Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.
 </li>
 <li>
 Ensure alignment in customer lifecycle processes from lead generation to renewal.
 </li>
 <li>
 Work with HR to plan manpower, performance appraisals, training, and team development.
 </li>
 <li>
 Collaborate with Product and Tech teams for new feature rollouts and internal readiness.
 
 
 
 </li>
 </ul>
 Data, Reporting &amp; Insights
 
 
 <ul>
 <li>
 Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).
 </li>
 <li>
 Analyze key business data pipeline velocity, SLA, response time, utilization, and churn.
 </li>
 <li>
 Recommend strategic decisions based on insights, trends, and predictive analytics.
 </li>
 <li>
 Work with the BI and DevOps teams to implement process and performance analytics.
 
 
 
 </li>
 </ul>
 Leadership, Culture &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Coach and develop team leads to foster ownership, accountability, and discipline.
 </li>
 <li>
 Promote Contegris core values Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.
 </li>
 <li>
 Drive Extreme Ownership and Direction over Speed culture across teams.
 </li>
 <li>
 Lead quarterly reviews to recognize achievements and address improvement areas.
 
 
 
 </li>
 </ul>
 Success in This Role Means
 
 
 <ul>
 <li>
 Company operations are predictable, measurable, and continuously improving.
 </li>
 <li>
 Departmental performance is visible in real time through dashboards and KPIs.
 </li>
 <li>
 Cross-functional collaboration runs smoothly with minimal bottlenecks.
 </li>
 <li>
 SLA, NPS, and Customer Experience metrics improve quarter over quarter.
 </li>
 <li>
 Teams feel aligned, accountable, and motivated to achieve excellence.
 
 
 
 </li>
 </ul>
 What Were Looking for:
 
 
 <ul>
 <li>
 7-10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.
 </li>
 <li>
 Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.
 </li>
 <li>
 Proven experience managing multi-functional teams and delivering operational outcomes.
 </li>
 <li>
 Excellent analytical, communication, and people management skills.
 </li>
 <li>
 Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.
 </li>
 <li>
 Entrepreneurial and structured mindset thrives in dynamic, growth-stage environments.
 
 
 
 </li>
 </ul>
 
 What We Dont Care About
 
 
 
 <ul>
 <li>
 Your degree
 </li>
 <li>
 Your ethnicity and race
 </li>
 <li>
 The number of years of experience youve had in operations or business management we care more about what you can do than where you've been
 </li>
 <li>
 Whether youve held the exact same title before if you have the right skills and mindset, youll thrive here
 
 
 
 </li>
 </ul>
 
 What We Care About The Most
 
 
 
 <ul>
 <li>
 Response time as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical
 </li>
 <li>
 Clear, confident communication whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key
 </li>
 <li>
 Proactive ownership you take the initiative. If you spot a gap, you act before it becomes a problem
 </li>
 <li>
 Adaptability you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving
 </li>
 <li>
 Strategic thinking you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.
 </li>
 <li>
 Team collaboration while youll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal
 
 
 
 </li>
 </ul>
 The Hard Parts
 
 
 <ul>
 <li>
 Fast-paced environment things move quickly here, and sometimes there will be multiple urgent issues happening at once. Youll need to juggle priorities effectively and stay calm under pressure
 </li>
 <li>
 Cross-department coordination working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight
 </li>
 <li>
 Some repetitive tasks data entry, process documentation, and report generation will sometimes feel mundane, but theyre key to keeping everything running smoothly
 </li>
 <li>
 Long hours at times startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones
 
 
 
 </li>
 </ul>
 The Upside
 
 
 <ul>
 <li>
 High impact this is a leadership role where your decisions directly influence the companys success. Your work will shape the operational efficiency of Contegris as we scale
 </li>
 <li>
 Career growth opportunities you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship
 </li>
 <li>
 Dynamic work environment no two days are the same. Youll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally
 </li>
 <li>
 Meaningful mission Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and youll be at the forefront of this journey
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Upto PKR 200,000 monthly gross. If you believe you bring more to the table, apply and show us why.
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Paid Leaves
 </li>
 <li>
 Medical Reimbursement
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Gym Allowance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Salary Increments
 </li>
 <li>
 Professional Growth &amp; Learning Environment
 
 
 
 </li>
 </ul>
 Interview Process
 
 
 
 Stage 1:
 
 Submit online application
 
 
 
 Stage 2:
 
 Telephonic interview, 15 minutes
 
 
 A brief conversation with our People Success team to learn more about your background and alignment with the role
 
 
 
 Stage 3:
 
 Assessment Test, 30-45 minutes
 
 
 Youll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.
 
 
 
 Stage 4:
 
 Technical Interview Final interview, 30 minutes
 
 
 A deeper discussion with team members to assess your technical expertise
 
 
 
 Stage 5:
 
 Technical Interview Final interview, 30 minutes
 
 
 Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.
</div>

Business Operations Manager

adidas

<div>
 PURPOSEKey player in driving our vision to be the Most Agile, Most Competitive, Most Digitalized &amp; Cleanest Supply Base in the industry. Lead operational activity and drive performance at assigned T2's. Support material development &amp; product commercialization efforts to ensure adidas objectives are met. Develop, coach and grow reporting team members.
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Responsible for T2 operations and supplier performance across development, commercialization, &amp; production stages at assigned T2's.
 </li>
 <li>
 Monitor supplier performance, identify potential risks &amp; coordinate mitigation efforts, initiating improvement plans as needed.
 </li>
 <li>
 Implement processes &amp; policies at assigned T2's; onboard new ones; monitor compliance.
 </li>
 <li>
 Ensure company quality standards are effectively implemented and promote best practice sharing.
 </li>
 <li>
 Ensure accurate, high quality and timely execution of prototype sample and bulk order fulfilment.
 </li>
 <li>
 Coordinate counter development activities at assigned T2's.
 </li>
 <li>
 Drive cross-functional, supply chain-oriented initiatives as directed by leadership.
 </li>
 <li>
 Demonstrate partnership by regularly soliciting feedback from T2's; identify and escalate internal improvement opportunities.
 </li>
 <li>
 Drive cross-functional, supply chain-oriented initiatives as directed by leadership.
 </li>
 <li>
 Role model brand values and foster a culture of Diversity, Equity, and Inclusion.
 </li>
 <li>
 Team: develop and coach team members, identify and grow key talent, build and establish succession plans.
 
 
 </li>
 </ul>
 KEY RELATIONSHIPS
 
 
 <ul>
 <li>
 Global Sourcing: Sourcing Operations, Costing, Materials, Engineering &amp; Manufacturing Innovation, Allocation and Planning, Quality
 </li>
 <li>
 Global Operations: Sustainability Strategy, Global Strategy &amp; Programs, Global Product Supply, Product Operations, Supply Chain Management
 </li>
 <li>
 Global Legal: Global Social &amp; Environmental Affairs
 </li>
 <li>
 Product Operations: Business Unit Operations
 </li>
 <li>
 External stakeholders: T2 and T3 leadership
 </li>
 <li>
 Government &amp; None-Governmental Organizations (NGO)
 
 
 </li>
 </ul>
 KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Good communication skills and ability to collaborate effectively across functions and regions.
 </li>
 <li>
 Solid people, influencing, and negotiation skills.
 </li>
 <li>
 Strong problem solving &amp; analytical skills; strong overall business acumen.
 </li>
 <li>
 Functionally and technically sound team player with proven track record delivering results.
 </li>
 <li>
 Possess growth mindset and ability to challenge the status quo.
 </li>
 <li>
 Proficient in Microsoft office, Analytics and ERP/MRP a plus.
 </li>
 <li>
 Fluent in English communication, knowledge of another language (Mandarin, Vietnamese, Bahasa, or German) an advantage.
 
 
 </li>
 </ul>
 REQUISITE EDUCATION AND EXPERIENCE
 
 
 <ul>
 <li>
 University degree in Manufacturing, Industrial Engineering, Textile Technology or Business Management is preferred.
 </li>
 <li>
 Minimum 3~5 years work experience, related industry is preferred.
 </li>
 <li>
 Experience in apparel Development and Production is an advantage.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager, Materials Operations

Kwanso

As an experienced People &amp; Culture Lead, you will contribute to building new innovative human-centric procedures &amp; processes, while gaining a strong inclination on the existing framework. You enjoy spending more time with people than at the desk, building successful professional relations with the employees to capitalize on having a great understanding of work-related environment, norms &amp; house rules.If you envision yourself working alongside smart teams of engineers, designers &amp; other non-tech innovative teams, &amp; be the best-in-class professional, Kwanso is where you need to be!WHAT YOU&rsquo;LL DO:<ul><li>You will be responsible for the execution of the end-to-end employee lifecycle</li><li>Pre-onboarding activities, including background checks, employee paperwork, and signing the Non-Disclosure/ Non-Compete agreement, job contracts, introductory emails etc</li><li>Onboarding activities, including welcoming the new hires, conducting orientation, meeting with the team, office tour, etc</li><li>Keep the ownership of HR transactions &amp; administration, including (but not limited to) Company benefits, regulatory compliance &amp; grievance management</li><li>Provide guidance to the Finance team on monthly changes in the payroll, various benefits related financial compliances &amp; payments, etc</li><li>Keep the HR records updated at all times manually by collecting HR relevant employee data &amp; provide necessary (basic) compliance with the Information System in place</li><li>Own the performance management system by successfully executing on-time reviews. Those are unbiased &amp; effective at all levels, along with hands-on expertise of TNA</li><li>Troubleshoot workplace issues by providing concrete long-term fixes that are concerning to employees &amp; management to ensure positive employee relations</li><li>Create &amp; manage fresh &amp; trendy content for the outerworld by sharing Company updates, events &amp; news through social media apps</li><li>Ownership of company-wide events from ideas to approvals, planning to executing &amp; hosting events, assuring employees have a nice time</li><li>Lead HR analytics initiatives to support workforce planning, retention strategies, and organizational growth.</li><li>Provide actionable insights through HR reporting to support leadership decision-making.</li><li>Perform meaningful engagement by bringing in new &amp; innovative ideas that ensure employees to remain professionally engaged, challenged &amp; valued</li><li>Own the entire Off-boarding &amp; Exit process</li></ul>WHAT YOU&rsquo;LL BRING:<ul><li>At least 4 years of work experience in various functions of Human Resources</li><li>Innovation to cultivate excellent relations with internal customers &amp; stakeholders</li><li>Growth mindset to embrace new challenges, each new initiative excites you, you are always in a jiffy to get the job done</li><li>Bachelor&rsquo;s degree in HR Management or Business Administration</li><li>Creative problem-solving skills</li><li>Excellent interpersonal skills &amp; the ability to work within a team as one unit</li><li>Excellent verbal &amp; written communication skills</li></ul>HOW WE WORK:<ul><li>Annual Pay Raise - Higher the performance, better the numbers</li><li>Provident Fund &amp; EOBI - Adds up to your retirement plans</li><li>Health Insurance - We&rsquo;ve got you covered</li><li>Work Hours Relaxation - Getting exhausted, take a pause &amp; cool down</li><li>Interest Free Loan facility - Avoid hefty banking interests</li><li>Annual Recreational Trip - Great time to spend with colleagues outside office</li></ul>WHO WE ARE:We are an established custom design &amp; development company with a proven record of delivering tons of successful projects to our partners including startups, small &amp; mid-sized companies &amp; brands with no specific industry vertical.Kwanso was founded in April, 2014 in Lahore &amp; later formed its subsidiary in Bay Area (SF) in 2015. Our work comprises modern tech that enables us to be the experts in the modern open source technology stacks for web &amp; mobile. We want to stay highly focused on cool tech. We have delivered for brands like Whirlpool, Sears, UFC, Kimberly Clark, PBS Kids &amp; Bushnell to name a few, our complete client-base is from the United States. DISCLAIMER: Kwanso is an equal opportunity employer: we value diversity &amp; do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age or marital status etc. By submitting your application, you agree that Kwanso may collect your personal data for recruiting &amp; related purposes.Job Type: Full-timeWork Location: In person

People & Culture Lead

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

VaporVM

<div><div><div>Date Posted:</div>
24 February, 2026</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VaporVM</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>
Location: Lahore, Pakistan (Onsite)

Experience Required: 7&ndash;8 Years
<h3 class="jobSectionHeader">
Job Summary</h3>

We are seeking an experienced and proactive Manager &ndash; NOC to lead our Network Operations Center operations in Lahore. The ideal candidate will have strong technical expertise in network infrastructure, cloud environments, and incident management, along with proven leadership experience in managing 24/7 operational teams. This role is critical to ensuring high availability, performance, and security of our systems and services.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Lead and manage the NOC team to ensure 24/7 monitoring and support of network and system infrastructure.</li>
<li>Lead and manage daily operations of the NOC team (24/7 environment if applicable)</li>
<li>Supervise, mentor, and coach NOC engineers and analysts</li>
<li>Develop and manage shift schedules and on-call rotations</li>
<li>Ensure SLAs, KPIs, and performance metrics are consistently met</li>
<li>Conduct regular performance reviews and training sessions</li>
<li>Oversee real-time monitoring of network infrastructure (LAN/WAN, SD-WAN, VPN, firewalls, routers, switches, wireless)</li>
<li>Act as the primary escalation point for major incidents and outages</li>
<li>Lead root cause analysis (RCA) and post-incident reviews</li>
<li>Ensure timely resolution of incidents within SLA targets</li>
<li>Coordinate with infrastructure, security, and application teams during outages</li>
<li>Develop and improve NOC processes, SOPs, and runbooks</li>
<li>Implement automation and monitoring enhancements</li>
<li>Drive proactive monitoring and preventive maintenance initiatives</li>
<li>Ensure compliance with ITIL best practices</li>
<li>Provide regular operational reports to management</li>
<li>Present incident trends, risk assessments, and improvement plans</li>
<li>Communicate major incidents and resolutions to stakeholders</li>
<li>Collaborate with vendors and service providers as needed</li>
<li>Manage and optimize monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix, Datadog)</li>
<li>Ensure accurate alert configurations and minimize false positives</li>
<li>Maintain documentation of network topology and monitoring configurations</li>
</ul><h3 class="jobSectionHeader">Required Qualifications &amp; Skills</h3>
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
</li><li>7&ndash;8 years of experience in Network Operations, IT Infrastructure, or Systems Engineering.
</li><li>At least 2&ndash;3 years in a supervisory or team lead role within a NOC environment.
</li><li>Strong knowledge of networking concepts (TCP/IP, routing, switching, firewalls, VPNs).
</li><li>Hands-on experience with monitoring tools (e.g., Zabbix, PRTG, SolarWinds, Nagios, or similar).
</li><li>Experience with cloud platforms (AWS, Azure, or GCP) is preferred.
</li><li>Familiarity with virtualization technologies (VMware, Hyper-V).
</li><li>Understanding of ITIL processes (Incident, Problem, Change Management).
</li><li>Strong analytical, troubleshooting, and decision-making skills.
</li><li>Excellent communication and leadership abilities.</li></ul></div></div>

Manager NOC

Explore 772+ Operations lead in Lahore this March. Find roles across top companies and apply now to boost your career.