associate - operations

operations executive

sales operations manager Jobs in Mangaluru

sales operations manager

customer operations manager Jobs in Mangaluru

customer operations manager

director of operations

operations leader

Emerson

<div>
 
 Job Description
 
 
 
 The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
 
 
 <ul>
 <li>
 Participates with senior management/executives to contribute to business planning and objectives setting for function
 </li>
 <li>
 Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
 </li>
 <li>
 Assigns, manages and facilitates others to fully complete tasks and goals on time
 </li>
 <li>
 Leader who provides strategic direction, motivation and coaching in connecting the team to NI&rsquo;s core strategic vision.
 </li>
 <li>
 Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
 </li>
 <li>
 Customer first alignment in support of business goals achievement.
 </li>
 <li>
 Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
 </li>
 <li>
 Demonstrate a proactive, visionary, open growth mindset.
 </li>
 <li>
 Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
 </li>
 <li>
 Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
 </li>
 <li>
 Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
 </li>
 <li>
 Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
 </li>
 <li>
 Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
 </li>
 <li>
 Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
 </li>
 <li>
 Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
 </li>
 <li>
 Coaches and mentors less experienced staff
 </li>
 <li>
 Maintains a team focus on project and business goals that align with functional strategy
 
 
 </li>
 </ul>
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a technical, business or communications field preferred.
 </li>
 <li>
 Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
 </li>
 <li>
 Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
 </li>
 <li>
 Ability to drive and maintain team focus during periods of organizational change and evolution.
 </li>
 <li>
 Ability to build a team to deliver high value back to the organization
 
 
 </li>
 </ul>
 Preferred Qualifications That Set You Apart:
 
 
 Excellent interpersonal and situational leadership skills to coach and develop team.
 
 
 Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
 
 
 Organizational agility &ndash; the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
 
 
 SFDC Opportunity Management Process
 
 
 
 Our Culture &amp; Commitment to You:
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
</div>

Account Operations Manager

Eightfold AI

<div>
 Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry&rsquo;s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
 
 
 To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!
 
 
 You may want to refer to the media coverage on TechCrunch and Reuters.
 
 
 Eightfold.ai is led by Ashutosh Garg, a PhD in Machine Learning/IIT Delhi alumni who managed Search and Personalization at Google, and Varun Kacholia-IIT Bombay alumni, who led the News Feed Ranking team at Facebook and developed YouTube Search at Google.
 
 
 Our customers
 
 
 Press
 
 
 
 About The Role
 
 
 
 We are seeking a highly organized, detail-oriented, and proactive Staff People Operations Specialist to drive efficiency and compliance within our global People Operations function. This multifaceted role will be instrumental in managing key projects related to technology implementation, automation initiatives, global compliance, system integrations, and policy management. You will be a key contributor in streamlining our HR processes, ensuring adherence to global regulations, and enhancing the overall employee experience. This role requires strong project management skills, a technical aptitude, and a passion for creating scalable and compliant HR solutions. The role will be required to support GMT timezone.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Project Management for Special Projects: Lead and manage a variety of special projects within People Operations, ensuring clear objectives, timelines, resource allocation, and successful execution.
 </li>
 <li>
 Project Management for Automation: Identify, scope, and manage automation projects across HR processes to improve efficiency, accuracy, and reduce manual effort. This includes evaluating automation tools, collaborating with relevant teams, and overseeing implementation.
 </li>
 <li>
 Global Compliance: Proactively identifying compliance requirements and implementing necessary processes and controls across all regions.
 </li>
 <li>
 Global Entity Set Up: Manage the HR aspects of setting up new legal entities globally, including understanding local requirements, coordinating with legal and finance teams, and ensuring HR systems and processes are in place.
 </li>
 <li>
 System Integrations: Lead and support HRIS and other HR technology system integration projects, ensuring seamless data flow and optimal functionality across platforms.
 </li>
 <li>
 Policy Review &amp; Management: Regularly review, update, and maintain global and local HR policies, ensuring they are legally compliant, consistently applied, and effectively communicated to employees.
 </li>
 <li>
 Internal Intranet: Develop and maintain a comprehensive and well-organized HR knowledge base on internal intranet, ensuring easy access to policies, procedures, and relevant information for employees and HR team members.
 </li>
 <li>
 HRIS Implementation &amp; Optimization: Participate in the implementation of new HRIS modules or systems and drive the optimization of existing HR technology to enhance efficiency and data accuracy.
 </li>
 <li>
 ROW Vendor Management: Manage relationships with HR-related vendors supporting our ROW employees, including payroll providers, benefits administrators, and other relevant service providers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6+ years of relevant work experience in a People Ops or HR Specialist role
 </li>
 <li>
 Proven experience in project management, preferably within an HR context.
 </li>
 <li>
 Strong understanding of HR processes and best practices.
 </li>
 <li>
 Experience with HRIS systems
 </li>
 <li>
 Familiarity with automation tools and a passion for leveraging AI and technology to improve HR efficiency.
 </li>
 <li>
 Knowledge of global compliance requirements and experience implementing compliant HR processes across different regions.
 </li>
 <li>
 Experience with global entity setup from an HR perspective is a plus.
 </li>
 <li>
 Excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills and the ability to identify and implement solutions.
 
 
 </li>
 </ul>
 
 Hybrid Work @ Eightfold:
 
 We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1st, 2025, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office three times a week.
 
 
 Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
 
 
 ﻿Experience our comprehensive benefits with family medical, vision, and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
</div>

Lead People Operations Generalist

Truww

<div>
 
 
 
 Role Overview
 
 
 
 
 We are looking for a disciplined and proactive Operations Executive to oversee and drive the daily performance of our onsite teams and vendor partners. The ideal candidate will ensure strong process adherence, timely follow-ups, and high operational quality while maintaining accurate system updates and reports.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and track the daily performance of onsite teams and vendors against defined KPIs.
 </li>
 <li>
 Ensure timely follow-up and closure of all assigned tasks and escalations.
 </li>
 <li>
 Enforce process and compliance adherence across operations.
 </li>
 <li>
 Conduct quality checks and ensure that work meets required standards.
 </li>
 <li>
 Update internal systems and trackers regularly to maintain accurate and up-to-date records.
 </li>
 <li>
 Prepare and share daily and weekly reports on performance, quality, and compliance metrics.
 </li>
 <li>
 Identify gaps or bottlenecks in execution and drive accountability among team members and vendors.
 </li>
 <li>
 Proactively escalate performance or compliance issues to management when required.
 </li>
 <li>
 Support continuous improvement initiatives within the operations process.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in operations, field management, or vendor coordination preferred.
 </li>
 <li>
 Strong communication and interpersonal skills &mdash; able to push, follow up, and drive execution.
 </li>
 <li>
 Highly organized, disciplined, and detail-oriented.
 </li>
 <li>
 Proficient in Excel/Google Sheets and capable of preparing structured reports.
 </li>
 <li>
 Comfortable working in a fast-paced, field-driven environment.
 </li>
 </ul>
 
 
 
 
 
 
 Key Traits
 
 
 
 <ul>
 <li>
 Ownership mindset and accountability.
 </li>
 <li>
 Process-driven with a strong sense of discipline.
 </li>
 <li>
 Confident communicator &mdash; not hesitant to escalate issues when required.
 </li>
 <li>
 Ability to motivate, coordinate, and ensure results from multiple stakeholders.
 </li>
 </ul>
</div>

Operations Executive

SmartQ

<div>
 
 Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.
 
 
 As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
</div>

Operation Executive

Vedantu

<div>
 
 
 Operations Executive
 
 
 
 
 
 
 
 Location
 
 : Bangalore
 
 
 
 Department
 
 : Operations
 
 
 
 Employment Type
 
 : Full-Time
 
 
 
 Experience
 
 : 2&ndash;4 years
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 We&rsquo;re seeking a Collection Executive to join our Operations team in Bangalore. The ideal candidate will have hands-on experience managing fee collections, payment reconciliations, and customer coordination. You&rsquo;ll play a critical role in ensuring smooth, accurate, and timely collection processes across multiple payment platforms.
 
 
 
 
 
 
 
 What You&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Manage daily fee collections and reconciliations via payment gateways, POS, and offline modes (cash/cheque).
 </li>
 <li>
 Track pending payments and follow up with students/parents for timely submissions.
 </li>
 <li>
 Maintain accurate MIS reports for collections, outstanding dues, and refunds.
 </li>
 <li>
 Coordinate with Finance and Center Operations teams for issue resolution.
 </li>
 <li>
 Verify transactions, identify discrepancies, and ensure timely settlements.
 </li>
 <li>
 Handle payment failure escalations and gateway disputes efficient
 </li>
 <li>
 Support monthly audits and assist in financial reconciliations.
 </li>
 </ul>
 
 
 
 
 
 
 What We&rsquo;re Looking for:
 
 
 
 <ul>
 <li>
 
 Educat
 
 ion: Any Graduate
 </li>
 <li>
 
 Experie
 
 nce: 2&ndash;4 years in collections, reconciliation, or payment operations (preferably in EdTech, BFSI, or Payment Gateway environments.
 </li>
 <li>
 Strong understanding of online payment systems, CRM tools and reconciliation workflow.
 </li>
 <li>
 Excellent communication, negotiation, and Excel skills.
 </li>
 <li>
 Detail-oriented with the ability to meet deadlines in a fast-paced setup.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Experience with Razorpay, PayU, Cashfree, or similar payment gateways.
 </li>
 <li>
 Exposure to ERP or CRM tools for collection tracking and reporting.
 </li>
 </ul>
</div>

Adani Airport Holdings Ltd

<div>
 
 
 Role Summary
 
 
 
 The Lead Pranaam (Sales &amp; Operation) role is pivotal in driving the premium passenger experience services at Adani Airports, Bangalore. This position focuses on expanding B2B sales, forging corporate tie-ups, and ensuring seamless operational management of Pranaam services.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute B2B sales strategies to promote Pranaam services to corporate clients, travel agencies, and other stakeholders.
 </li>
 <li>
 Establish and nurture corporate tie-ups to drive revenue growth and expand the customer base for Pranaam services.
 </li>
 <li>
 Oversee the day-to-day operations of Pranaam services, ensuring high-quality service delivery and operational efficiency.
 </li>
 <li>
 Collaborate with marketing teams to design and implement promotional campaigns tailored to the Bangalore market.
 </li>
 <li>
 Monitor and analyze customer feedback to continuously improve service offerings and address operational challenges.
 </li>
 <li>
 Manage a team of service professionals, providing leadership, training, and performance management to ensure alignment with service standards.
 </li>
 <li>
 Coordinate with airport operations teams to ensure seamless integration of Pranaam services within the broader airport ecosystem.
 </li>
 <li>
 Utilize data analytics tools to track sales performance, operational metrics, and customer satisfaction levels.
 </li>
 <li>
 Contribute to the development of innovative service packages that align with Adani Airports' commitment to global standards and passenger-centric solutions.
 </li>
 <li>
 Ensure adherence to sustainability practices in service operations, reflecting Adani Airports' emphasis on eco-friendly and energy-efficient practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education :
 
 
 
 Bachelor's in Business, Hospitality, or Aviation Management
 
 
 
 Experience :
 
 
 
 7+ years in sales, preferably in airport services or hospitality
 
 
 
 Skills :
 
 
 
 CRM tools, negotiation, presentation, strategic planning
 
 
 
 Attributes :
 
 
 
 Customer-focused, proactive, well-groomed, adaptable, team leader
 
</div>

Sales Team Lead - Bengaluru

Microsoft

<div>
 
 Organization Summary
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
 </li>
 <li>
 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
 </li>
 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 4+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <li>
 OR equivalent experience.
 </li>
 <li>
 On site presence minimum 3 days/week.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Explore 392+ Operations leader in Mangaluru this November. Find roles across top companies and apply now to boost your career.

392 operations leader jobs IN Mangaluru

Account Operations Manager

Lead People Operations Generalist

Operations Executive

Operation Executive

Operations Executive

Sales Team Lead - Bengaluru

Customer Operations Manager