assistant manager

operations lead

warehouse operations manager Jobs in Noida

warehouse operations manager

operations manager

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail, established in 2006, is India's leading retailer with a diverse omni-channel presence, serving over 193 million customers across 7,000+ cities. With more than 15,000 stores and 42 million square feet of retail space, the company excels in delivering superior quality products and outstanding value through its strong supply chain and technology infrastructure. Headquartered in Mumbai, Maharashtra, Reliance Retail continues to expand its capabilities through organic growth, partnerships, and strategic investments.
 
 
 
 Job Overview
 
 
 
 We are seeking a Warehouse Operations Manager to join our dynamic team at Reliance Retail. This full-time, mid-level position will be based in Noida or Guwahati. The ideal candidate will have 4 to 6 years of relevant work experience and a proven track record in managing warehouse operations effectively. The role demands strong leadership abilities and expertise in handling warehouse management systems to ensure seamless operations.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven knowledge of warehouse policies and procedures to ensure the highest standards of operations are maintained (Mandatory skill).
 </li>
 <li>
 Excellent problem-solving skills to identify, analyze, and resolve issues efficiently and effectively (Mandatory skill).
 </li>
 <li>
 Able to work with all levels of staff to foster a collaborative and effective work environment (Mandatory skill).
 </li>
 <li>
 Proficiency in SAP, MS Office, and Warehouse Management Systems to streamline and optimize processes (Mandatory skill).
 </li>
 <li>
 Ability to lead and manage a team with effective communication and motivational skills to drive performance (Mandatory skill).
 </li>
 <li>
 Experience in KPI tracking to assess and ensure that goals and objectives are met consistently and effectively.
 </li>
 <li>
 Strong skills in inventory management to maintain optimal stock levels and ensure availability as per demand.
 </li>
 <li>
 Effective team leadership abilities to inspire and guide the warehouse team toward achieving organizational objectives.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily warehouse operations, ensuring efficiency, accuracy, and timely completion of tasks.
 </li>
 <li>
 Implement and monitor adherence to warehouse policies and procedures to maintain high operational standards.
 </li>
 <li>
 Lead and manage a team of warehouse staff, providing training, guidance, and performance evaluation.
 </li>
 <li>
 Ensure inventory management systems are effectively utilized to track and manage stock levels.
 </li>
 <li>
 Coordinate with other departments to facilitate smooth and efficient supply chain operations.
 </li>
 <li>
 Analyze and improve warehouse processes to optimize productivity and cost-effectiveness.
 </li>
 <li>
 Monitor key performance indicators to assess operational success and implement necessary improvements.
 </li>
 <li>
 Maintain a safe and clean work environment by adhering to health and safety regulations.
 </li>
 </ul>
</div>

Warehouse Operations Manager

Medanta

<div>
 
 The Pathology and Laboratory Medicine Manager is required to provide highest standard of professional, scientific, consultative/advisory services in organizational, administrative and educational matters which are relevant to the services offered by Laboratory. They shall maintain the overall responsibility for the operation and administration of the laboratory.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ol>
 <li>
 Provides effective leadership of medical laboratory service, including budget planning and financial management, in accordance with institutional assignment of these responsibilities. Responsible for manpower planning &amp; management.
 </li>
 <li>
 Relate and function effectively with applicable accrediting and regulating agencies, appropriate administrative officials, and patient population served and providers of formal agreements when required.
 </li>
 <li>
 Design and implement contingency plan to ensure that essential services are available during emergency situations or other conditions when laboratory services are limited or unavailable.
 </li>
 <li>
 Define, implement and monitor standards of performance and quality improvement of the medical laboratory services
 </li>
 </ol>
 
 
 
 
 
 Qualifications, Experience and Attributes
 
 
 <ul>
 <li>
 M.Sc. / B.Sc. in Medical Laboratory Technology or related discipline; additional certification in NABL Quality Management preferred.
 </li>
 <li>
 8&ndash;12 years of experience in hospital laboratory operations, including at least 3&ndash;5 years in a supervisory or managerial role.
 </li>
 <li>
 Sound knowledge of NABL standards, LIS/HIS systems, and laboratory automation.
 </li>
 <li>
 Proven ability to manage multi-disciplinary lab teams and ensure quality, accuracy, and timely reporting.
 </li>
 <li>
 Strong leadership, planning, and coordination skills with focus on patient safety and service excellence.
 </li>
 <li>
 Detail-oriented, organized, and proactive, with good communication and problem-solving abilities.
 </li>
 </ul>
 
 
</div>

Laboratory Operations Manager

ExcelR Solutions - Bangalore

<div>
 
 Job Summary
 
 
 
 The Branch Manager will be responsible for overseeing all administration and operations- related activities at the branch. This role requires a proactive leader who can effectively handle student escalations, ensure smooth coordination between departments, and maintain strong relationships with government officials and other external stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day branch operations and administrative functions to ensure efficiency and compliance with company policies.
 </li>
 <li>
 Act as the primary escalation point for student concerns, ensuring timely resolution and maintaining high satisfaction levels.
 </li>
 <li>
 Coordinate and communicate effectively with various internal departments such as Academics, Sales, HR, Finance, and Facilities for seamless operations.
 </li>
 <li>
 Liaise with government authorities and local officials for necessary approvals, compliance, and institutional requirements.
 </li>
 <li>
 Ensure proper infrastructure management, including facility upkeep, safety, and vendor coordination.
 </li>
 <li>
 Monitor and maintain branch-level documentation, reports, and operational data.
 </li>
 <li>
 Supervise branch staff, ensuring adherence to company standards, discipline, and productivity goals.
 </li>
 <li>
 Implement and monitor operational processes to improve efficiency and service quality.
 </li>
 <li>
 Handle crisis management and provide immediate solutions to operational or administrative challenges.
 </li>
 <li>
 Support management in audits, compliance checks, and process improvements.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving and conflict-resolution abilities, especially in handling student escalations.
 </li>
 <li>
 Proven experience in administration, operations management, or related areas.
 </li>
 <li>
 Ability to liaise confidently with government officials and external stakeholders.
 </li>
 <li>
 Leadership qualities with the ability to manage and motivate teams.
 </li>
 <li>
 Good organizational and multitasking skills.
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Personality Traits:
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Management / Administration / any relevant field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in administration, operations, or branch management roles.
 </li>
 <li>
 Experience in the education or training industry will be an added advantage.
 </li>
 <li>
 Confident, proactive, and approachable.
 </li>
 <li>
 Strong sense of ownership and accountability.
 </li>
 <li>
 Calm under pressure and solution-oriented.
 
 
 </li>
 </ul>
 </ul>
 
 Job Category:
 
 Training Operations
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Location:
 
 Noida
</div>

Asst Manager - Operations & Admin

<div>
 
 
 Position:
 
 Manager / Senior Manager -OPD Pharmacy
 
 
 
 Location:
 
 Medanta Noida, Sector -50
 
 
 
 Working Days:
 
 6 Days (Work from Office)
 
 
 
 
 
 
 Overview:
 
 
 
 To oversee and manage the day-to-day operations and sales of the OPD pharmacy, ensuring accurate dispensing of medications, adherence to quality standards, optimal inventory management, and exceptional customer service. The role also focuses on driving pharmacy sales and improving conversion rates from OPD consultations to enhance revenue performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operational Excellence:
 
 
 <ul>
 <li>
 Oversee daily OPD pharmacy operations to ensure accuracy, efficiency, and compliance with hospital and regulatory standards.
 </li>
 <li>
 Ensure timely and correct dispensing of medications as per prescriptions and indents.
 </li>
 </ul>
 
 
 Sales &amp; Conversion:
 
 
 <ul>
 <li>
 Drive OPD pharmacy sales and implement strategies to improve conversion from OPD consultations.
 </li>
 <li>
 Monitor sales performance, identify trends, and take corrective actions to achieve revenue targets.
 </li>
 </ul>
 
 
 Inventory Management:
 
 
 <ul>
 <li>
 Plan and maintain optimal stock levels to ensure product availability while minimizing expiries and wastage.
 </li>
 <li>
 Oversee receipt, storage, and handling of medicines as per quality and safety norms.
 </li>
 </ul>
 
 
 Team Leadership:
 
 
 <ul>
 <li>
 Lead, train, and motivate pharmacy staff to deliver exceptional service and operational efficiency.
 </li>
 <li>
 Monitor staff performance and ensure adherence to SOPs and professional conduct standards.
 </li>
 </ul>
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Promote a patient-centric culture by ensuring courteous and prompt service delivery.
 </li>
 <li>
 Handle customer queries and grievances effectively to ensure satisfaction and retention.
 </li>
 </ul>
 
 
 Process &amp; Compliance:
 
 
 <ul>
 <li>
 Establish and continuously review SOPs to improve operational consistency and regulatory compliance.
 </li>
 <li>
 Ensure adherence to statutory norms, documentation requirements, and audit readiness.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Diploma in Pharmacy
 </li>
 <li>
 15&ndash;18 years of experience in hospital pharmacy operations, with at least 5 years in a managerial role.
 </li>
 <li>
 Strong understanding of pharmacy operations, inventory control, and customer service.
 </li>
 <li>
 Proven ability to drive sales performance and improve OPD-to-pharmacy conversion rates.
 </li>
 </ul>
 
 
</div>

Manager/Senior Manager - OPD Pharmacy (Medanta -Noida)

Barclays

<div>
 Join us as an Assistant Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. In this role you would be managing critical reports &amp; process decks for senior leadership. You would also be performing various Risk &amp; control activities for the department such as ISO, Record management &amp; BCM planning etc.
 
 
 To be successful as an &ldquo;Assistant Manager Procurement Operations&rdquo;, you should have experience with:
 
 
 
 <ul>
 <li>
 Excellent accounting skills and work experience on Accounts Payable processes
 </li>
 <li>
 Detailed understanding of End to End procure to pay cycle.
 </li>
 <li>
 Expert knowledge of MS Office, primarily in advanced PPT and Excel capabilities along with excellent communication skills, written and oral.
 </li>
 <li>
 Well organized and be able to prioritize tasks, using judgement to manage/escalate issues &amp; be able to turn around quickly, presentations for leadership.
 </li>
 <li>
 Awareness of Group Compliance policies &ndash; procedures &amp; thorough understanding of Barclays Risk Framework.
 </li>
 <li>
 Financial and Business Acumen with Ability to work with people in different geographies &amp; flexibility to work across shifts.
 </li>
 <li>
 Good interpersonal/stakeholder management skills with ability to interact at all levels and a P\pragmatic with a logical and flexible approach to problem resolution.
 
 
 
 </li>
 </ul>
 
 Desirable Skillsets/ Good To Have
 
 
 
 
 <ul>
 <li>
 Team Handling &amp; performance Management experience.
 </li>
 <li>
 A passion for adding value to the business through the production of sound analyses and recommendations.
 </li>
 <li>
 Candidate should be Ability to create quality reports and dashboards which can be leveraged for presentation to leadership teams.
 </li>
 <li>
 To Lead SME activities on behalf of the Controls team &amp; be able to participate / conduct global forums &amp; sessions as may be required from time to time as a part of the SME responsibilities.
 </li>
 <li>
 Familiarity with risk management framework within the bank and shall manage risk/controls review efforts with internal teams.
 
 
 
 </li>
 </ul>
 You may be assessed on the key critical skills relevant for success in role, such as experience with Procurement as well as job-specific skillsets.
 
 
 Location - Noida.
 
 
 
 Purpose of the role
 
 
 
 To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
 
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
 </li>
 <li>
 Collaboration with teams across the bank to align and integrate operational processes.
 </li>
 <li>
 Identification of areas for improvement and providing recommendations in operational processes.
 </li>
 <li>
 Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
 </li>
 <li>
 Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
 </li>
 <li>
 Identification of industry trends and developments to implement best practice in banking operations.
 </li>
 <li>
 Participation in projects and initiatives to improve operational efficiency and effectiveness.
 
 
 
 </li>
 </ul>
 
 Analyst Expectations
 
 
 
 
 <ul>
 <li>
 To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
 </li>
 <li>
 Requires in-depth technical knowledge and experience in their assigned area of expertise
 </li>
 <li>
 Thorough understanding of the underlying principles and concepts within the area of expertise
 </li>
 <li>
 They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
 </li>
 <li>
 If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.
 </li>
 <li>
 OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
 </li>
 <li>
 Will have an impact on the work of related teams within the area.
 </li>
 <li>
 Partner with other functions and business areas.
 </li>
 <li>
 Takes responsibility for end results of a team&rsquo;s operational processing and activities.
 </li>
 <li>
 Escalate breaches of policies / procedure appropriately.
 </li>
 <li>
 Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
 </li>
 <li>
 Advise and influence decision making within own area of expertise.
 </li>
 <li>
 Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
 </li>
 <li>
 Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
 </li>
 <li>
 Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
 </li>
 <li>
 Make evaluative judgements based on the analysis of factual information, paying attention to detail.
 </li>
 <li>
 Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
 </li>
 <li>
 Guide and persuade team members and communicate complex / sensitive information.
 </li>
 <li>
 Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
 
 
 
 </li>
 </ul>
 All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.
</div>

Assistant Manager - Procurement Operations

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 Role: Manager, Inside Sales
 
 
 Location: Remote India
 
 
 Shift: North America (6:30pm 3:30am IST)
 
 
 
 Role Summary
 
 
 
 Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationship with client. Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project management/services/support/customer care) to be sure mutual objectives are met.
 
 
 
 Job Description Summary
 
 
 
 Administers/designs the inside/telesales representatives&rsquo; sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization&rsquo;s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development, setting targets, and ensuring that revenue is generated.
 
 
 
 Adobe
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences. We&rsquo;re passionate about empowering people to build alluring and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
 
 
 
 The Art of Sales is changing
 
 
 
 The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernise too.
 
 
 In most companies, sales teams are somewhere on the journey below:
 
 
 Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. Marketing turns over long lists of leads, which are typically contacts in your target audience Marketing has established a repeated process of generating MQL, SAL &amp; SQL that yield some measurable returns. They sometime add lead scoring to this mix.
 
 
 On the other hand, we at Adobe - GBD are a Modern Sales team of 250+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &amp; engagement funnel and are developing capabilities on picking cues from the customers demographic (who) &amp; behavioral (what) data that they leave on their journey with our business to predict next &lsquo;sales action&rsquo; that will lead to revenue conversions (Future state).
 
 
 
 The Challenge:
 
 
 
 We are looking for a Sales Manager and Leader who is responsible for leading sales for a team and enable the Digital Sales team to continue exceeding the defined sales goals and KPIs across the North Americas territory. You would be responsible for the Digital Media portfolio of Adobe.
 
 
 An ideal candidate would be an inspiring leader with a consistent record of leading successful sales operations on field or in Digital Sales of reasonable size and possess the ability to turn findings into executable plans. He / She must also be an inspiring leader able to build, develop &amp; inspire a successful team.
 
 
 
 What you will do:
 
 
 
 As a Leader:
 
 
 <ul>
 <li>
 Leading the team by coaching, mentoring &amp; motivating the team with a high level of EQ &amp; becoming a trusted leader for the team.
 </li>
 <li>
 Should possess strong collaboration skills, as the Digital Sellers leverage other teams for their own success.
 </li>
 <li>
 Driving the highest level of performance from the team at the same time role modelling &amp; instilling Adobe values in the team.
 </li>
 <li>
 Building knowledge of Adobe products and services &ndash; their features, benefits, prices, and additional services.
 </li>
 <li>
 Developing ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale.
 </li>
 <li>
 Working with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 </li>
 </ul>
 
 As Sales Professional:
 
 
 
 <ul>
 <li>
 The Adobe Manager will manage a set of sellers and will be accountable to help identify, drive &amp; close revenue from existing Adobe Direct customers.
 </li>
 <li>
 Will be responsible for leading the &ldquo;more connect per seller&rdquo; and &ldquo;more per connect&rdquo; GBD philosophy.
 </li>
 <li>
 Will be responsible for developing account penetration strategies, identifying business opportunities by creating and implementing campaigns (phone/email)
 </li>
 <li>
 You will help consolidate feedback from team, to identify and capture customer journeys and present / implement proposals to nudge the stalled ones.
 </li>
 <li>
 You will drive sales management with a more rigorous, focused and metrics-driven approach to streamline sales processes, increase productivity, manage pipeline, forecast and drive desired sales behaviors to achieve the future state.
 </li>
 <li>
 You will monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale.
 </li>
 <li>
 You will accomplish GBD human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
 </li>
 <li>
 You will maintain a daily cadence of leads/ CTA touched; opportunities created and transactions.
 </li>
 <li>
 Define and Achieve Weekly, Monthly &amp; Quarterly targets for the team both on the input &amp; Output parameters.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Possess the art of successfully managing the team virtually, given that we are a remote sales team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Should know how to motivate and lead the team to build skills on new Adobe Solutions
 </li>
 <li>
 Ability to compile &amp; analyze complex data, translate the results into actionable deliverables and present in digestible form to the entire organization.
 </li>
 <li>
 Willingness to work across shifts.
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales.
 </li>
 <li>
 Thought leadership on Sales, Customer Success, and Subscription management.
 </li>
 <li>
 Postgraduate with over 10 years of experience in Field Sales and/or Digital Sales
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to communicate and present to management new ideas, proposals and feedback to move the business forward.
 
 
 </li>
 </ul>
 
 Get to know the team
 
 
 
 
 Adobe&rsquo;s
 
 
 Digital
 
 
 Media
 
 
 Business
 
 
 Unit
 
 
 
 Adobe&rsquo;s Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, manage and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud.
 
 
 Adobe&rsquo;s creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets they need to create and manage content across desktop and mobile devices.
 
 
 Take a peek into Adobe life in this video.
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Manager Inside Sales

CRI Group

<div>
 
 Job Description
 
 
 
 To lead, plan, and manage the entire field service operations for cleaning machines, ensuring high levels of customer satisfaction, efficient service delivery, and profitability through effective team management and technical excellence.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Service Operations Management
 </li>
 <li>
 Plan and oversee day-to-day field service operations across regions.
 </li>
 <li>
 Ensure timely installation, commissioning, preventive maintenance, and breakdown service support.
 </li>
 <li>
 Develop and implement service policies, procedures, and standards.
 </li>
 <li>
 Team Leadership
 </li>
 <li>
 Lead and mentor field service engineers, supervisors, and technicians.
 </li>
 <li>
 Set performance targets, conduct training programs, and ensure skill upgradation.
 </li>
 <li>
 Monitor manpower utilization and optimize field coverage efficiency.
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Build and maintain strong relationships with key customers.
 </li>
 <li>
 Handle escalated complaints and ensure quick resolution.
 </li>
 <li>
 Conduct customer satisfaction surveys and implement improvement actions.
 </li>
 <li>
 Technical &amp; Process Improvement
 </li>
 <li>
 Provide technical guidance and support to service teams.
 </li>
 <li>
 Collaborate with R&amp;D and Production teams for product quality feedback and improvements.
 </li>
 <li>
 Drive digital tools adoption for service reporting and monitoring.
 </li>
 <li>
 Business &amp; Financial Management
 </li>
 <li>
 Control service costs and improve service profitability.
 </li>
 <li>
 Monitor AMC (Annual Maintenance Contract) renewals and spare part sales.
 </li>
 <li>
 Analyze service data to identify trends and prepare monthly performance reports.
 
 
 </li>
 </ul>
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</div>

Branch Service Head

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