operations manager Jobs in Dubai United Arab Emirates

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operation manager Jobs in Dubai United Arab Emirates

operation manager

operations mgr

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Blaura Wellness and Fitness Center LLC

Position OverviewThe Operations Manager is the cornerstone of Blaura&rsquo;s daily function , responsible for overseeing all departments, ensuring smooth service flow, and maintaining the highest standards of guest experience. This person serves as both the front face of the center and the key link between management and all operational teams.The ideal candidate combines strong organizational and leadership skills with a polished, service-oriented presence. They should be confident managing diverse departments while remaining calm, approachable, and attentive to every client interaction.Key Responsibilities<ul><li>Oversee and coordinate daily operations across all departments &mdash; Spa, Salon, Fitness &amp; Mindfulness Studios, Kids&rsquo; Zone, Caf&eacute;, Boutique, and Front of House.</li><li>Supervise department heads to ensure alignment in service quality, communication, and team discipline.</li><li>Act as the front face of the center, greeting clients, addressing feedback, and ensuring exceptional service at all times.</li><li>Serve as the communication bridge between frontline staff and upper management.</li><li>Develop, implement, and maintain Standard Operating Procedures (SOPs) across all functions.</li><li>Track performance metrics and prepare regular operational reports for management review.</li><li>Monitor facility readiness, cleanliness, safety, and maintenance on a daily basis.</li><li>Support HR with onboarding and internal training to align staff behavior with Blaura&rsquo;s culture and service tone.</li><li>Coordinate with Accounts, Procurement, and Marketing to ensure cohesive backend and customer-facing operations.</li><li>Handle escalations and resolve conflicts or service challenges with professionalism and discretion.</li><li>Lead weekly operations meetings and maintain transparent communication between all departments.</li><li>Represent Blaura during client events, walkthroughs, and inspections.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, or Operations Management.</li><li>Minimum 6&ndash;8 years of experience in operations management, preferably within the wellness, hospitality, or lifestyle industries.</li><li>Proven ability to lead multiple teams and manage diverse departments simultaneously.</li><li>Excellent customer service and interpersonal skills, with confidence in client-facing roles.</li><li>Strong background in SOP creation, performance management, and service delivery.</li><li>Highly organized, adaptable, and able to thrive under pressure.</li><li>Proficient in ERP and POS systems (Odoo preferred).</li><li>Professional fluency in English; additional languages are welcome but not required.</li><li>Polished, articulate, and presentable in all professional interactions.</li></ul>Core Competencies<ul><li>Calm, confident, and solutions-driven leadership style.</li><li>Excellent communicator across all levels of the organization.</li><li>Balanced judgment with strong sense of responsibility and service quality.</li><li>Ability to anticipate operational needs and proactively resolve issues.</li><li>Upholds Blaura&rsquo;s values of respect, consistency, and excellence.</li></ul>Compensation &amp; Environment<ul><li>Competitive salary and benefits as per UAE labor law.</li><li>Supportive, structured, and wellness-driven work environment.</li><li>Opportunity to lead Blaura&rsquo;s entire operational ecosystem and shape the experience that defines the brand.</li></ul>Note: Women OnlyJob Type: Full-time

Operations Manager

PlaceUp

<div>Location: UAE (Remote)
Contract: Part-time 
Salary range: AED 18,000 - 22,000 
Industry: Venture Capital 
Role Overview
We are looking for a highly organized and proactive Operations Manager to oversee the administrative and operational functions of the company, including HR, legal coordination, office administration, vendor management, and internal processes. This role ensures smooth day-to-day operations, compliance, and efficient support to all departments. 
Key Responsibilities<ul><li>
Oversee daily company operations, administration, and office management</li><li>
Manage and support HR activities including recruitment coordination, onboarding, employee records, attendance, and payroll support</li><li>
Ensure all legal and compliance documentation is maintained company licenses, contracts, government relations, insurance, and renewals</li><li>
Act as a point of contact with legal advisors, PROs/government entities, and regulatory authorities</li><li>
Oversee employee relations (IR), grievance handling, disciplinary procedures, and policy implementation</li><li>
Develop and improve internal policies, SOPs, and operational workflows</li><li>
Manage vendor contracts, office supplies, service providers, and facility maintenance</li><li>
Coordinate with finance on budgeting for operations, procurement, and administrative expenses</li><li>
Assist in board meetings, documentation, corporate governance, and internal reporting</li><li>
Monitor operational KPIs and ensure the company meets compliance, audit, and risk management standards</li><li>
Lead and supervise administrative staff and ensure high standards of service and professionalism</li></ul>
Requirements<ul><li>
Bachelors degree in Business Administration, Operations, HR, or a related field</li><li>
5 - 8 years of experience in operations, administration, or HR management (prior experience in legal coordination or corporate services is a plus)</li><li>
Strong knowledge of HR policies, legal documentation, labor law, and company administration</li><li>
Excellent organizational, multitasking, and problem-solving skills</li><li>
Strong leadership and team management abilities</li><li>
Experience dealing with external stakeholders: legal firms, government bodies, vendors, etc.</li><li>
Proficient in MS Office, HRIS/ERP systems, and documentation management</li><li>
Strong communication skills (written and verbal)</li></ul></div>

Elite Shine Group

Position Overview: We are seeking a highly skilled Operations Manager to oversee and optimize the daily operations of our automotive workshops and detailing divisions. The ideal candidate will ensure smooth workflow, maintain high service quality standards, manage staff efficiently, and drive operational excellence across all units.Key Responsibilities:<ul><li>Supervise and manage workshop operations, including detailing, paint protection, wrapping, tinting, and vehicle branding.</li><li>Oversee workflow, scheduling, and manpower allocation to ensure timely completion of jobs.</li><li>Monitor service quality and enforce standard operating procedures across all teams.</li><li>Coordinate with procurement, sales, and accounts to ensure seamless operations.</li><li>Train, mentor, and motivate workshop staff to improve performance and efficiency.</li><li>Implement process improvements to enhance productivity and reduce operational costs.</li><li>Handle client escalations, ensuring prompt and professional resolution.</li><li>Ensure workshops and equipment comply with safety standards and company policies.</li><li>Prepare operational reports and present performance updates to management.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in automotive workshop management, detailing, or operations.</li><li>Strong knowledge of automotive detailing, PPF, wrapping, paint protection, and workshop processes.</li><li>Proven leadership and team management skills.</li><li>Excellent organizational, problem-solving, and communication abilities.</li><li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li><li>Proficient in MS Office; experience with workshop management</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Visa Status ?</li><li>Expected Salary ?</li></ul>

Neo Science Equipment's & Chemical Trading LLC

Key Responsibilities:Oversee daily operations, including logistics, supply chain, procurement, and warehousing.Manage local and international shipments, customs clearance, and vendor coordination.Ensure compliance with import/export regulations and quality standards.Collaborate with finance and sales teams to support cost control and operational efficiency.Implement process improvements to optimize workflow and resource allocation.Supervise and guide team members to achieve operational targets.Prepare operational reports and dashboards for management review.Liaise with external partners, suppliers, and clients to maintain smooth operations.Qualifications &amp; Experience:Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, or related field.Minimum 4&ndash;6 years of experience in operations or logistics management (preferably in healthcare, diagnostics, or life sciences).Strong knowledge of import/export procedures and UAE customs regulations.Proficient in ERP/SAP systems, Microsoft Office, and logistics software.Excellent leadership, communication, and problem-solving skills.Ability to multitask and perform under pressure in a fast-paced environment.Job Type: Full-time

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 Careem BIKE (a Careem Vertical) introduced the first public network of electric bicycles and scooters to the region.. We are excited to help improve quality of life and encourage healthier living in the UAE. The Careem BIKE stations in the UAE advance nations sustainability agenda. We are looking for talented colleagues to join us in this exciting journey.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Lead, mentor, and scale a high-performing operations team across multiple cities, ensuring strong utilization, seamless service delivery, and an exceptional customer experience.
 </li>
 <li>
 Oversee the training, scheduling, and performance management of the field team, ensuring effective bike and station repairs, daily redistribution, and smooth day-to-day operational execution under the broader direction of the Operations Director.
 </li>
 <li>
 Collaborate closely with central operations and product teams to localize, pilot, and scale process improvements that enhance operational efficiency and overall service quality.
 </li>
 <li>
 Lead hiring process of short-term launch team and hiring for core operations team
 </li>
 <li>
 Bring a builder mindset to evolving operations, thriving in ambiguity and shaping structure out of fast-moving environments while staying anchored in Careem&rsquo;s purpose of simplifying lives.
 </li>
 <li>
 Ensure that safety-related processes are in place and that all staff follow appropriate safety procedures.
 </li>
 <li>
 Develop and implement processes to manage the maintenance, distribution and cleanliness of the bikes and stations
 </li>
 <li>
 Serve as the primary operational liaison with local authorities including the RTA, municipalities, and sustainability partners, ensuring full compliance, operational excellence, and alignment with city-wide mobility objectives.
 </li>
 <li>
 Maintain a working relationship with customer service center staff to ensure that systems are functional and customer service needs are handled quickly and efficiently.
 </li>
 <li>
 Act as manager for station relocations and deployments
 </li>
 <li>
 Oversee end-to-end city operations across the full UAE network, including Dubai, Abu Dhabi, and upcoming expansion cities.
 </li>
 <li>
 Manage vendor relationships and coordinate purchasing and tracking of equipment and supplies
 </li>
 <li>
 Ensure all vehicles and equipment are maintained to -manufacturer recommendations.
 </li>
 <li>
 Ensure operability of all safety gear and technical equipment.
 </li>
 <li>
 Assist Director of Operations with metrics tracking and reporting.
 </li>
 <li>
 Fill gaps in operations team capacity as needed, including execution of duties in the field.
 </li>
 <li>
 Assist in occasional public-facing activities.
 </li>
 <li>
 Own key P&amp;L metrics related to fleet utilization and operational efficiency, driving continuous improvement and sustainable performance.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 5 + years of operations/logistics background, including proven experience managing operations teams.
 </li>
 <li>
 High proficiency in Excel, Word, Microsoft Project, Google Applications, and the ability to learn new software.
 </li>
 <li>
 Valid Driver&rsquo;s License.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong analytical and problem solving skills.
 </li>
 <li>
 Organized thinker, with the ability to self-direct under a high pressure environment with changing deadlines.
 </li>
 <li>
 Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, manufacturers, subcontractor(s) and clients.
 </li>
 <li>
 Strong teamwork/collaboration orientation.
 </li>
 <li>
 Demonstrated personal and professional commitment to the vision, mission and values of sustainable transportation.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Client of Anzaa Consultants

<div> Overview </div>
<div>
Our client is a UAE-based workforce solutions provider specializing in on-demand labor supply for sectors like construction, hospitality, facility management, oil &amp; gas, logistics, and manufacturing. The company focuses on delivering skilled and semi-skilled manpower to meet client project requirements efficiently and in compliance with UAE labor laws.
 The Operations Manager oversees the end-to-end staffing operations, ensuring timely deployment of workforce, compliance with client requirements, and efficient management of resources. The role focuses on aligning manpower supply with client contracts, driving operational excellence, and maintaining strong client relationships.
 Key Responsibilities: 
<ul>
<li>Manage the full staffing cycle including mobilization, deployment, attendance monitoring and demobilization.</li>
<li>Ensure manpower is supplied as per client contracts and project requirements.</li>
<li>Liaise with recruitment, HR, and camp management teams to ensure adequate workforce availability.</li>
<li>Monitor and control absenteeism, turnover, and workforce productivity at client sites. Coordinate with clients to understand workforce needs, resolve operational issues, and ensure service satisfaction.</li>
<li>Ensure all staffing operations comply with legal, contractual, and company standards. Oversee timesheet management, billing inputs, and payroll coordination for contract staff. </li>
<li>Prepare regular operational reports including manpower deployment status, performance metrics, and contract utilization. </li>
<li>Implement process improvements to enhance workforce efficiency and client satisfaction. </li>
<li>Lead and mentor site supervisors, foremen, and operations staff to achieve operational targets. </li>
<li>Any other tasks can be assigned from time to time Key Competencies: </li>
<li>Workforce planning &amp; deployment</li>
<li>Client relationship management</li>
<li>Problem-solving &amp; decision-making.</li>
<li>Team leadership &amp; supervision</li>
<li>Operational efficiency &amp; compliance.</li>
</ul>
</div>
<div> Must Have </div>
<div>
<ul>
<li>Bachelor s degree in business administration, Human Resources, or related field. </li>
<li>5+ years experience in operations management within manpower supply/contract staffing.</li>
<li>Strong knowledge of labor laws, staffing compliance, and client contract management.</li>
<li> Excellent leadership, planning, and organizational skills.</li>
<li>Effective communication and negotiation abilities.</li>
<li>Proficiency in MS Office Suite and workforce management systems.</li>
<li>Ability to work under pressure and manage multiple client requirements simultaneously.</li>
<li> Valid UAE driving license is mandatory.</li>
</ul>
</div>

Explore 4927+ Operations mgr in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

4927 operations mgr jobs IN Dubai United Arab Emirates

Customer Service Manager Petra Mechatronics

Operations Manager

Operations Manager

Operations Manager

Operations Manager

Operations Manager

Operations Manager