operations manager Jobs in Dubai United Arab Emirates

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operation manager Jobs in Dubai United Arab Emirates

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operations officer

Abu Dhabi Islamic Bank

<div><span style="font-size: 11px;">Senior Operations Officer</span></div><div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Role : </b>Senior Operations Officer</span></div><div><span style="font-size: 11px;">Location : DIFC - Dubai</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Role Purpose:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support ADIB Capital Limited in daily operations of investment funds /discretionary mandates and other financial products, covering trade execution, investor servicing, compliance, and coordination with service providers.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Accountabilities of the role</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Manage the full trade lifecycle of equities and Sukuk: capture, execution, settlement, and reconciliation across asset classes</span></div><div><span style="font-size: 11px;">Oversee NAV calculations with fund administrators</span></div><div><span style="font-size: 11px;">Handle investor activity including subscriptions, redemptions, capital calls, and distributions in line with fund documents and regulatory requirements</span></div><div><span style="font-size: 11px;">Process and track invoices, accruals, and fund-related expenses</span></div><div><span style="font-size: 11px;">Assist in preparing fund factsheets and investor reports</span></div><div><span style="font-size: 11px;">Maintain fund accounting systems and ensure data integrity</span></div><div><span style="font-size: 11px;">Prepare DFSA filings and regulatory notifications for funds</span></div><div><span style="font-size: 11px;">Act as main contact for audits: prepare schedules, respond to auditor queries, coordinate with administrators</span></div><div><span style="font-size: 11px;">Serve as liaison with custodians, administrators, and third-party service providers</span></div><div><span style="font-size: 11px;">Support due diligence, onboarding, and monitoring of service providers</span></div><div><span style="font-size: 11px;">Coordinate KYC/AML documentation requests with service providers</span></div><div><span style="font-size: 11px;">Assist Management and the Team in ad hoc requests</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Profile:</b></span></div><div><span style="font-size: 11px;">Excellent written and verbal communication skills</span></div><div><span style="font-size: 11px;">Strong proficiency and advanced knowledge of Microsoft Excel</span></div><div><span style="font-size: 11px;">Good technical understanding of various asset classes</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Specialist Skills / Technical Knowledge Required for this role:</b></span></div><div><span style="font-size: 11px;">4+ years of experience in fund operations or fund administration, preferably within a DIFC based financial services firm</span></div>

Senior Operations Officer

<div>
 <p>
  Who we are:
 </p>
 <p>
  GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  GMG is seeking a detail-oriented and proactive
  <strong>
   Customer Operations Officer
  </strong>
  to manage the full order-to-delivery lifecycle across our wholesale customer accounts. This role is pivotal in ensuring operational efficiency and delivering a seamless customer experience through accurate order processing, shipment coordination, and cross-functional collaboration.
 </p>
 <p>
  The ideal candidate will bring strong expertise in order management, export coordination, and advanced Excel-based reporting. Experience working with SAP/ERP systems and a background in the retail or FMCG industry is preferred.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Order Management &amp; Fulfilment
  </strong>
 </p>
 <ul>
  <li>
   Manage end-to-end order processes for both local and export wholesale accounts, including pre-season and in-season orders.
  </li>
  <li>
   Handle pre-booking, PTL (Partial Truck Load), and regular order types while ensuring accurate documentation and shipment tracking.
  </li>
  <li>
   Generate Pro Forma Invoices, packing lists, and all necessary shipping documentation for smooth order execution.
  </li>
 </ul>
 <p>
  <strong>
   Shipment Coordination &amp; Export Support
  </strong>
 </p>
 <ul>
  <li>
   Track inbound and outbound shipments and maintain clear, up-to-date records.
  </li>
  <li>
   Register and manage Certificates of Origin through the Chamber of Commerce portal.
  </li>
  <li>
   Liaise with Finance to provide complete LC (Letter of Credit) documentation and ensure timely dispatch.
  </li>
  <li>
   Share shipping documents (invoice, packing list, AWB, export documents) with customers for customs clearance.
  </li>
 </ul>
 <p>
  <strong>
   Customer Service &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Prepare ATP (Available to Promise) stock lists, replenishment orders, and delivery schedules aligned with customer expectations.
  </li>
  <li>
   Respond to customer queries regarding order progress, delays, and fulfilment status.
  </li>
  <li>
   Generate customer-specific reports, including sales tracking, stock status, and delivery summaries on a daily/weekly basis.
  </li>
 </ul>
 <p>
  <strong>
   Cross-Functional Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Work closely with Sales, Logistics, Finance, and Operations teams to streamline fulfilment flows and resolve any order-related issues.
  </li>
  <li>
   Contribute to continuous process improvements by identifying operational gaps and recommending enhancements.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications and Skills
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field is required.
  </li>
 </ul>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;6 years of experience in customer operations, sales coordination, or export order management.
  </li>
  <li>
   Prior experience within the retail industry and/or GCC region is a strong advantage.
  </li>
 </ul>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Proficient in Microsoft Excel (pivot tables, formulas, data analysis &ndash;
   <em>
    certification is a plus
   </em>
   ).
  </li>
  <li>
   Working knowledge of SAP/S4 and ERP systems for order and inventory management.
  </li>
  <li>
   Strong understanding of export documentation and shipping processes.
  </li>
  <li>
   Excellent organizational, communication, and time management skills.
  </li>
  <li>
   High attention to detail, with the ability to multitask and prioritize under pressure.
  </li>
  <li>
   Analytical thinker with a solutions-oriented mindset and a passion for process excellence.
  </li>
 </ul>
 <p>
  Department
 </p>
</div>


Customer Operations Officer

First Abu Dhabi Bank

<b><br>Job Title<br>Broker Operations Officer   Dubai, UAE<br>Job Description<br>Broker Operations Officer   Dubai, UAE<br> <br>Position Overview</b><br>First Abu Dhabi Bank (FAB) is hiring a Broker Operations Officer to manage broker invoice processing, reconciliations, evaluations, and reporting. This role ensures accuracy, compliance, and efficiency in handling broker-related financial operations, while also providing governance support and operational reporting to management.<br> <br><b>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Banking / Mortgage Professionals<br>Function: Administrative Support<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do<br></b> <br>* Reconcile broker invoices, loan documents, and deferral closures ensuring accuracy and compliance<br>* Liaise with brokers to resolve invoice-related queries and follow up on pending items<br>* Process invoices and evaluations end-to-end while maintaining detailed records<br>* Manage daily reconciliation of broker leads and update status for all cases<br>* Maintain and circulate evaluation trackers and update master sheet trackers regularly<br>* Prepare payment control sheets in line with GIA requirements and governance needs<br>* Support the department in RCSA, BIA, BCP, and KRI documentation and compliance requirements<br>* Generate pipeline reports and team achievement summaries for management<br>* Assist new staff members with onboarding, training, and operational support requests<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in Finance, Banking, or a related discipline<br>* 1 2 years of relevant banking experience, with prior exposure to broker operations preferred<br>* Strong knowledge of invoice processing, reconciliations, and reporting<br>* Good communication and coordination skills to liaise with brokers and internal teams<br>* Strong organizational skills with attention to accuracy and detail<br>* Proficiency in MS Office and ability to manage trackers and reporting tools<br>* Team player with a proactive approach to problem-solving and compliance<br> <br><b>Why Join Us<br></b> <br>* Work with the UAE s largest and most secure financial institution<br>* Gain hands-on experience in broker operations, compliance, and reporting<br>* Opportunity to develop within FAB s diverse and dynamic financial environment<br>* Competitive tax-free salary and full benefits package<br>* Collaborative work culture with professional growth and training opportunities<br>

Broker Operations Officer Dubai, UAE

Upfinzo

<p><strong>Role &amp; responsibilities</strong></p> <ul> <li>Manage recruitment and on-boarding processes.</li> <li>Handle employee relations and conflict resolution.</li> <li>Maintain employee records and ensure compliance with HR regulations.</li> <li>Coordinate training and development programs.</li> <li>Assist with payroll and benefits administration.</li> <li>Provide support for HR-related projects and initiatives.</li> </ul><div><span style="font-size: 11px;"><br></span></div><div><div style=""><span style="font-size: 11px;"><b>Role: Human Resources - Other</b></span></div><div style=""><span style="font-size: 11px;">Industry Type: FinTech / Payments</span></div><div style=""><span style="font-size: 11px;">Department: Human Resources</span></div><div style=""><span style="font-size: 11px;">Employment Type: Full Time, Permanent</span></div><div style=""><span style="font-size: 11px;">Role Category: Human Resources - Other</span></div><div style=""><span style="font-size: 11px;">Education</span></div><div style=""><span style="font-size: 11px;">UG: Any Graduate</span></div></div>

Hr Operations Officer

Acesoft Labs (India) Pvt Ltd

<p>• Hands-on experience in Microsoft Outlook, Excel, Word and Power Point <br/>• Execution of Corporate Actions relates to DFM / ADX / NASDAQ markets along with GCC related markets. <br/>• Handle NIN related activities and Stock Transfers to and from market <br/>• Financial posting in the core system including daily settlements and Fund transfers <br/>• Handling and resolving Customer queries. <br/>• Preparation and execution of trade confirmation to the customers <br/>• Reconciliation of customer portfolio along with Mashreq’s  portfolio with the market including GCC markets, as per agreed intervals  and investigations in case of any exception</p>

Treasury Operations Officer

XArchitect

<p>The Chief Operations Officer will participate in innovation of methods, techniques and evaluation criteria for projects, programs, and people.</p>
<p><strong>Key Objectives</strong></p>
<ul>
 <li>To design and implement business operations.</li>
 <li>To establish policies that promote company culture and vision.</li>
 <li>To lead the day-to-day operations of the business in accordance with the strategic plan and capital budgets to secure the functionality of business to drive extensive and sustainable growth.</li>
 <li>To lead the support functions HR, Finance, Quality, IT, Admin &amp; social media while ensuring that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency.</li>
</ul>
<p><strong>Expectations &amp; Responsibilities related to your role</strong></p>
<ul>
 <li><strong>Strategic Planning &amp; Development</strong></li>
 <li>Work closely with the Founders to develop and accomplish goals and strategic plans established by HODs.</li>
 <li>Identify opportunities for new value creation.</li>
 <li>Provide direction to a service organization that mirrors the adopted mission and core values of the Company.</li>
 <li>Remain knowledgeable of market and industry trends, competitors, and all aspects of X-architect s market.</li>
</ul>
<ul>
 <li><strong>Operations</strong></li>
 <li>Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of X-Architects.</li>
 <li>Build and maintain a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.</li>
 <li>Responsible for the measurement and effectiveness of all processes internal and external.</li>
 <li>Provide timely, accurate and complete reports on the operating condition of X-Architects.</li>
 <li>Establish key performance indicators for management of the operations group.</li>
 <li>Participate in formulating and administering company policies and lead in their enforcement.</li>
</ul>
<ul>
 <li><strong>Customer Relationship Management</strong></li>
 <li>Oversee all customer facing positions (customer care, and professional services) as well as quality assurance, software development activities, and product management.</li>
 <li>Drive X-Architects operating capabilities to surpass customer satisfaction and retention, and company goals.</li>
 <li>Build positive and lasting relationships between X-Architects and its customers.</li>
 <li>Represent X-Architects at various community activities; Meet and network regularly with business leaders in the community.</li>
 <li>Represent X-Architects with clients, investors, and business partners.</li>
</ul>
<ul>
 <li><strong>Financial/ Business Planning &amp; Budgeting</strong></li>
 <li>Work with Founders and HODs on budgeting, forecasting and resource allocation programs.</li>
 <li>Partner with the Senior Finance Manager to achieve favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reporting and controls.</li>
</ul>
<ul>
 <li><strong>People and process management</strong></li>
 <li>Provide management to staff and leadership to the organization that aligns with X-architect s business plan and overall strategic vision.</li>
 <li>Motivate, mentor, and lead a high-performance management team.</li>
 <li>Establish compensation, training, short and long-term goals for the operations groups.</li>
 <li>Oversee the HR function, including recruitment, staff contracts, benefits, and compensation.</li>
 <li>Oversee the development of systems that monitor and evaluate team performance creating development plans which grow the organization s core capabilities.</li>
 <li>Oversee the quality control of services as well as employee productivity.</li>
</ul>
<ul>
 <li><strong>Infrastructure and systems development</strong></li>
 <li>Lead all aspects of office management and ensure good working conditions for staff in conjunction with the Head of Finance and Resources.</li>
 <li>Ensure that X-Architects invests appropriately in growing both the infrastructure (IT, networks, software) and systems (Financing, Billing, Project Management) to meet the growth demands of the business.</li>
 <li>Lead the continuous improvement of all internal systems to meet the demands of a growing business.</li>
</ul>
<ul>
 <li><strong>Talent Development</strong></li>
 <li>Proactively demonstrate knowledge and skills acquired in the workplace.</li>
 <li>Actively seek professional development including leadership training internally and externally.</li>
 <li>Organizes internal training sessions for others to share knowledge, helps develop skill levels and enhance understanding of construction.</li>
 <li>Open to the contribution of others, encourages team members to speak up and contribute.</li>
 <li>Interview personnel as requested and provide timely feedback on candidate suitability.</li>
</ul>
<ul>
 <li><strong>Leadership &amp; Teamwork</strong></li>
 <li>Be an effective and efficient team leader, someone that the team can trust.</li>
 <li>Possess a flexible working attitude (co-operative and agile) and work well within the team environment.</li>
 <li>Accepts personal responsibility for maintaining X-Architects studio culture and guides others. Escalates issues as required.</li>
 <li>Problem solving approach to team issues.</li>
 <li>Transparent and effective communication with team members, seniors and support staff.</li>
 <li>Professional, timely and positive communication with external parties including candidates and clients via various mediums.</li>
 <li>Participates in team activities and staff events and motivates their team to join in</li>
 <li><strong>Other</strong></li>
 <li>Champions the importance of the studio setting and guides their team to minimize their environmental impact while working by considering before printing, keeps office temperature maintained at the recommended degree, lights and electronic equipment turned off when not in use.</li>
 <li>Interested in own and team health and well-being, contributes to office initiatives. Is aware of correct posture, managing eyes with computers/devices and stress management techniques and leads by example.</li>
 <li>Respects office and team timing.</li>
</ul>

Chief Operations Officer- Architecture Design Studio

Emirates NBD

<div>
 <p>
  <strong>
   About Emirates NBD
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs.
 </p>
 <p>
  At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 </p>
 <p>
  We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Be Doing
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Ensure that transactions are processed in line with CRAD Framework &amp; PFDs/SOPs with 100% accuracy.
 </p>
 <p>
  &bull; Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS
 </p>
 <p>
  &bull; Ensure accurateness in all internal and external reporting --- Other MISs
 </p>
 <p>
  &bull; Due diligence in executing /preparing of transactions and error rate must be less than 1%.
 </p>
 <p>
  &bull; Ensure all audit issues are addressed in a timely manner
 </p>
 <p>
  &bull; Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)
 </p>
 <p>
  &bull; Assist CRAD in achieving satisfactory audit rating.
 </p>
 <p>
  &bull; Understand and adhere to policy, procedures, and guidelines ongoing basis.
 </p>
 <p>
  &bull; Compliance with Circulars / CRAD framework/ PFDs.
 </p>
 <p>
  &bull; Minimal adverse audit observations.
 </p>
 <p>
  &bull; Ensures TATs for activities are within target levels.
 </p>
 <p>
  &bull; Meet TAT as per agreed SLA with BUs &amp; timely appropriate response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions.
 </p>
 <p>
  &bull; Responses to BUs to be in line with queries raised and with 100% accuracy.
 </p>
 <p>
  &bull; TAT&rsquo;s adherence will be assessed by CSAT scores.
 </p>
 <p>
  &bull; Ensure proactive lead and participation in UAT/ implementation of all projects assigned within the agreed timelines.
 </p>
 <p>
  &bull; Assist and implement CRAD project portfolio &amp; process improvement initiatives
 </p>
 <p>
  &bull; Provide at least 2 process related initiatives which can be implemented in the department to improve the process &amp; the quality of the activities carried out by the unit.
 </p>
 <p>
  &bull; Provide at least 2 Control related initiatives to reduce the errors highlighted during the current QA/INA.
 </p>
 <p>
  &bull; Implement Automation of reports and tracking mechanism for the manual activities at CRAD
 </p>
 <p>
  &bull; Develop technical &amp; soft skills of self-attending both with L&amp;D for both internal &amp; external programs assigned by the managers.
 </p>
 <p>
  &bull; Continuous updating of process / procedures in vogue from time to time &amp; measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.
 </p>
 <p>
  &bull; To update awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs, and operational related manuals.
 </p>
 <p>
  &bull; Develop new skills and technique to assist in the assigned tasks and to improve quality of work
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We are Looking for
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3 -5 years in the Banking /Finance industry preferably in Corporate.
  </li>
  <li>
   Local experience of Laws governing the Banking Industries
  </li>
  <li>
   Knowledge of corporate products, MIS, computer literacy &amp; any corporate banking system
  </li>
  <li>
   Ability to read and comprehend banking terms.
  </li>
  <li>
   Team player and flexible in approach
  </li>
  <li>
   Initiative oriented thinking to achieve self-development and growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer You
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Competitive salary package.
  </li>
  <li>
   Strong emphasis on work-life balance and employee wellbeing.
  </li>
  <li>
   Access to world-class Learning &amp; Development platforms for career growth.
  </li>
  <li>
   Generous annual leave and comprehensive Private Healthcare coverage.
  </li>
  <li>
   Preferential banking facilities for employees.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD services team.
 </p>
 <p>
 </p>
</div>


Operations Officer - Credit Administration

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