operations executive

operations manager

it support

it support technician

logistics specialist

operations support specialist

First Abu Dhabi Bank (FAB)

<div>
 
 Key Accountabilities
 
 
 
 Strategic Contribution
 
 
  Assisting in the audit of FAB Group&rsquo;s Operations &amp; Support Functions and related activities in the UAE and across the international network (functional). Furthermore, Group Subsidiaries under Group Operations &amp; Support Functions governance will be covered.
 
 
  Ensure that Operations &amp; Support Functions audits are conducted in accordance with the objectives laid down in the Annual Plan and ensure that the work program is completed in an efficient and effective manner on or ahead of schedule. Inform Head of Audit of any potential delays and/or changes to planned audits.
 
 
 People Management
 
 
 
 In Undertaking Audits
 
 
 
  Promote knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
  Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
  Assist in monitoring the financial performance of given areas of activities versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
  Execute to established GIA Policies, Guidance Notes, Procedures and Practice Notes in undertaking all tasks. Provide input to the development of GIA practices as per industry standards and regulatory expectations.
 
 
  Review all the activities of the Units within Operations &amp; Support Functions portfolio in all the jurisdictions in which they operates to define and maintain the Audit Universe. Coordinate with other teams to ensure efficient and effective coverage
 
 
  Assist supervisors in preparing and maintaining a Risk Assessment of each of the Process Streams within the Operations &amp; Support Functions and applicable subsidiaries (e.g. international entity) as identified in the Audit Universe.
 
 
  Assist in establishment/update and maintenance of Audit programs in the central audit management tool.
 
 
  Conduct audits of the Processes within the Operations &amp; Support Functions and assess if:
 
 
 <ul>
 <li>
 Divisional/Unit Line management have identified and classified the risks in their activities.
 </li>
 <li>
 Governance, risk management and control procedures are adequate, effective and efficient to reduce risks of errors, omissions and loss to acceptable levels at an acceptable cost.
 </li>
 <li>
 Improvements/enhancements to the governance, risk management and internal control structure are required.
 </li>
 <li>
 Data and transaction processing meets the required standards of reliability, integrity and availability.
 </li>
 <li>
 The Division&rsquo;s/Unit&rsquo;s assets are being safeguarded.
 </li>
 <li>
 The use of resources is efficient and effective.
 </li>
 <li>
 Draft audit worksheets and issues.
 </li>
 <li>
 Provide assistance to supervisors in discussion and finalization of issues and negotiation with Unit management to agree a documented Management Action Plan to resolve the issues raised.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
  Assist the supervisors in the identification of change through continuous improvement of processes and practices considering global standards and changes in the business environment which demand proactive action plans.
 
 
 Relationship Management
 
 
  Maintain effective business relationships with all relevant external/internal entities and stakeholders with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organisation are delivered in the most effective manner.
 
 
  Assist supervisors in providing ongoing consultancy/advice to Unit management from a governance, risk management and control perspective for improvements in their processes to ensure effective and efficient controls.
 
 
  On an ongoing basis, assist Line Managers in following up on pending audit issues with Unit management and ensure corrective actions are fully and properly implemented.
 
 
  Assist in investigations/special reviews assigned by Head of Audit/GCAO.
 
 
 Reporting
 
 
 Ensure that all functional reports are prepared timely and accurately and meet Group requirements, policies and quality standards.
</div>

Specialist, Audit - Operations & Support Functions

BEEAH Group

<div>
 
 About BEEAH
 
 
 BEEAH is pioneering sustainability and inspiring innovation to empower humanity&rsquo;s future. Through innovation, full-circle resource management, and digital transformation, BEEAH is addressing environmental challenges, deploying the latest technologies, and creating the roadmap for a smart and sustainable future. Renowned for groundbreaking environmental innovations and smart solutions, BEEAH operates across the United Arab Emirates, the Kingdom of Saudi Arabia, and Egypt, to create a better tomorrow for all.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 We are currently seeking a highly motivated and organized
 
 Operation Support Officer
 
 to join our
 
 BEEAH Abu Dhabi
 
 team. This role is responsible for carrying out the administrative duties, providing administrative support and maintaining the operations data.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Ensure Vehicle availability for executing the Waste Collection and related activities.
 </li>
 <li>
 Create and maintain the documentation and take care of the arrangements required for
 </li>
 <li>
 permits to work, clean, and collect waste.
 </li>
 <li>
 Prepare the Monthly Manpower list, as per the work plan and provide to Coordinators at the beginning of the month.
 </li>
 <li>
 Prepare &amp; upload the overtime planning data at the beginning of each month.
 </li>
 <li>
 Upload actual overtime data to the OT portal at the end of each month.
 </li>
 <li>
 Submit the OT data (both plan and actual) to the HR department for validation and records.
 </li>
 <li>
 Maintain the daily attendance of the entire operations team and ensure current and past data are available all the time in records.
 </li>
 <li>
 Maintain the shift Schedules of operations employees in the attendance system.
 </li>
 <li>
 Submit the Monthly attendance to the HR department for payroll processing, after obtaining necessary approvals.
 </li>
 <li>
 Create purchase requests (PR) and service requests for materials and services required for operations and create goods received notes (GRN) after receiving the requested items, in SAP.
 </li>
 <li>
 Prepare the Leave Request, Passport release, Rejoining, Resignation, and Clearance form etc. for Labours, Team Leaders &amp; Drivers etc. and submit to HR after approval from the Operations Manager.
 </li>
 <li>
 Maintain employee master data for all operation staff and update employee movement on daily basis (New Joiner, Resignation, Termination etc.)
 </li>
 <li>
 Prepare disciplinary action request forms and submit them to HR after approval of Operations Manager.
 </li>
 <li>
 Coordinate and ensure timely completion of the performance evaluation process of all workmen working under the operations department.
 </li>
 <li>
 Schedule and arrange for meetings as advised by the Operations Manager and Prepare Minutes of Meetings.
 </li>
 <li>
 Preparing daily/weekly/monthly reports related to operations as required by the Operations Manager.
 </li>
 <li>
 Preparing the operations related reports for submission as advised by the Operations Manager.
 </li>
 <li>
 Maintaining and archiving files related to Operations.
 </li>
 <li>
 Receive the Traffic fines &amp; accident deductions data from the Fleet team and submit it to HR/Finance.
 </li>
 <li>
 Assisting the operations supervisors in Attendance &amp; leave Management in the attendance system &amp; SAP.
 </li>
 <li>
 Assist the Operations Manager in other administrative duties as and when necessary.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree / Diploma in any discipline
 </li>
 <li>
 Certification / Diploma in office administration will be an added advantage. 1 &ndash; 3 years of experience as Administrator / Document controller / Secretarial role.
 </li>
 <li>
 Waste Management / Facilities Management Industry experience will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Intermediate Verbal and written Communication skills in English.
 </li>
 <li>
 MS-Office (Word, Excel &amp; PPT).
 </li>
 <li>
 SAP (Procurement, Finance Module).
 </li>
 <li>
 Good oral and written Communication skills in English.
 </li>
 <li>
 Knowledge of Arabic will be a plus.
 </li>
 <li>
 Knowledge of Hindi / Urdu will be a plus.
 </li>
 <li>
 Administrative Skills.
 </li>
 <li>
 Archiving of documents.
 </li>
 <li>
 Willingness to interact with workers &amp; drivers.
 </li>
 </ul>
 
 
</div>

Operations Support Officer

MB Services

<div>
 
 
 
 Who We Are
 
 
 
 
 MB Services is one of the fastest growing outsourcing companies in Dubai that specializes in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At MB Services, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 MB Services is looking for a detail-oriented Support Operations Coordinator to join our team.
 
 
 
 
 
 
 Location: Abu Dhabi (must already be based here)
 
 
 
 Type: Contractual (1 year)
 
 
 Experience: 3+ years in customer support operations or related roles
 
 
 
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Handle customer support related functions.
 </li>
 <li>
 Support daily customer support operations and report on performance.
 </li>
 <li>
 Work closely with external partner teams to understand and document their processes and SLAS.
 </li>
 <li>
 Maintain and update SOPs and process documentation for AV support.
 </li>
 <li>
 Assist with ad hoc customer support projects, tasks and cross-functional coordination.
 </li>
 </ul>
 
 
 
 
 
 What You Need
 
 
 <ul>
 <li>
 3+ years in customer support operations or service operations.
 </li>
 <li>
 Excellent communication skills; English required, Arabic a plus.
 </li>
 <li>
 Strong problem-solving, organization, and stakeholder management skills.
 </li>
 <li>
 Ability to thrive in a fast-moving, tech-driven environment.
 </li>
 </ul>
 
 
</div>

Support Operations Coordinator

Stranger Soccer

<div>Calling all truly AWESOME people! 
About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa. 
Role and Responsibilities
he selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence. 
Key Responsibilities
1. Game Hosting &amp; Customer Experience<ul>
<li>
Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi</li>
<li>Ensure players have a smooth, fun, and safe game experience</li>
<li>Represent the Stranger Soccer brand on the ground</li>
<li>Collect player feedback to continuously improve the experience</li></ul> 
2. Daily Operations Support<ul>
<li>
Assist with scheduling, logistics coordination, and venue communication</li>
<li>Support marketing, customer service, and game operations tasks</li>
<li>Help onboard new players and respond to inquiries</li>
<li>Assist in recruiting, screening, and onboarding new Official Hosts</li>
<li>Support scheduling and ensure proper venue coverage</li></ul> 
3. Operations Improvement<ul>
<li>
Identify inefficiencies in booking, hosting, or player engagement processes</li>
<li>Propose actionable solutions to streamline operations and improve consistency</li>
<li>Analyse feedback and trends to recommend operational enhancements</li></ul> 
4. Game Experience Development<ul>
<li>
Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)</li>
<li>Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience</li></ul> 
5. Growth &amp; Expansion Initiatives<ul>
<li>
Contribute ideas and mini-projects to increase player acquisition and retention</li>
<li>Assist in researching football communities, universities, corporates, and potential partners in Dubai &amp; Abu Dhabi</li>
<li>Support promotional events, community activations, and social content</li></ul> 
6. Cross-Functional Exposure<ul>
<li>
Collaborate with the UAE Business Owner and Singapore HQ team</li>
<li>Gain insight into how a fast-growing sports-tech brand expands internationally</li></ul> 
What You Will Gain<ul>
<li>
Hands-on experience in running a real, consumer-facing sports business</li>
<li>Confidence in hosting and leading player groups</li>
<li>Operational, customer service, and growth marketing exposure</li>
<li>Insights into brand expansion in international markets</li>
<li>Opportunities to contribute ideas that directly impact the UAE business</li>
</ul>
Requirements<ul><li><ul>
<li>
Positive, proactive &ldquo;can-do&rdquo; attitude</li>
<li>Comfortable interacting with customers and leading groups</li>
<li>Strong interest in football (required)</li>
<li>Hospitality, events, or sports management experience is a plus</li>
<li>Must be based in Dubai or Abu Dhabi, with availability to attend games in either city</li>
<li>Hospitality experience a PLUS</li></ul></li></ul> 
To apply, please send resume to rayaan.grahne@strangersoccer.com</div>

Customer Experience and Growth Intern

Abu Dhabi Securities Exchange

<div>
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 <ul>
 <li>
 Follow all relevant departmental processes, policies, standard operating procedures, and instructions so that work is conducted in a controlled and consistent manner.
 </li>
 <li>
 Demonstrate compliance with the organization&rsquo;s values and ethics at all times to support the establishment of a value-driven culture within the organization.
 </li>
 </ul>
 
 
 Payroll Operations
 
 
 <ul>
 <li>
 Provide specialist support in the payroll administration for the Group, and the streamlining of processes to optimize efficiency, and ensure timely receipt of monthly pay for all ADX employees as per defined policies.
 </li>
 <li>
 Monitor all periodical activities related to the regional pension scheme including the timely registration of pension plans, and monthly contributions, cancellations, and updating employee information, in alignment with standard protocols and regulatory standards.
 </li>
 <li>
 Provide specialist advice on the updating and maintenance of the Groups&rsquo; organization structures, job descriptions, and job evaluation in line with changing business operations and direction provided to facilitate timely updating of HC processes.
 </li>
 <li>
 Monitor the timely processing of medical insurance claims in line with approved policy guidelines to ensure timely reimbursement and accurate record-keeping for employee benefits tracking and analysis.
 </li>
 <li>
 Provide specialist advice on annual salary processes, in line with reward management policies, and support effective communication across the Group.
 </li>
 <li>
 Recommend and monitor HC budget and resource allocation to enable successful workforce planning as per business requirements.
 </li>
 <li>
 Provide specialist support with the execution, review, and maintenance of the end-of-employment activities, follow up on employee release and clearance processes to support a seamless transition, and collaborate with Finance in initiating the final settlement calculation and payment.
 </li>
 <li>
 Control the yearly bonus and promotions proceedings in accordance with established procedures and guidelines to ensure accuracy and fairness
 </li>
 <li>
 Monitor the timely follow-up on due payments with the Finance department to benefit providers, ensuring that payments are made within the agreed terms and conditions.
 </li>
 <li>
 Control the accurate maintenance and updating of employee benefits details in the Human Resources Management System (HRMS) to ensure that accurate and up-to-date records are kept and that all changes to employees' benefits plans are reflected in the system.
 </li>
 <li>
 Provide specialist support by acting as a liaison between employees and benefits providers to address any problems and ensure appropriate resolutions.
 </li>
 <li>
 Analyze all change recommendations to compensation policies, enhancing existing compensation and benefits programs based on current trend analysis and global policy direction to maintain the eligibility, coverage, and applicability of the remuneration framework policies.
 </li>
 <li>
 Provide specialist support to the management of employee allowances and benefits such as children's education, delegation allowance, tickets, etc., contributing to accurate and timely disbursement, compliance with company policies, and employee satisfaction.
 </li>
 <li>
 Monitor employee internal transfer, ensuring smooth transitions, compliance with company policies, and effective communication between departments involved.
 </li>
 </ul>
 
 
 Rewards Management
 
 
 <ul>
 <li>
 Provide specialist analytical support to the Manager of Talent Development &amp; Rewards in the development of presentations related to ADX reward/ benefit strategy, to facilitate effective communication of the Group's approach to rewards management.
 </li>
 <li>
 Provide advice and recommendations for the refinement and successful implementation of the total benefit framework and strategic benefit initiatives to attract and retain high-caliber talent across the organization.
 </li>
 <li>
 Monitor the updating and maintenance of accurate and comprehensive details of employee benefits in the HRMS, to support system accuracy.
 </li>
 <li>
 Provide specialist support with the effective management of employee allowance and benefits to contribute to the timely updating of employee data and accurate processing of payroll information.
 </li>
 <li>
 Analyze employee compensation and benefits through market research and benchmarking against competitors to facilitate the adoption of competitive reward practices.
 </li>
 </ul>
 
 
 Performance Management Process
 
 
 <ul>
 <li>
 Provide specialist support and analytical services to the development, implementation, monitoring, and enhancement of the Employee Performance Management System across the Group, in line with best-fitted global practices relating to compensation and benefits.
 </li>
 <li>
 Recommend required adjustments so that the performance management planning cycle is fully integrated and aligned with the strategic compensation and benefits planning cycle.
 </li>
 <li>
 Develop and support the implementation of appropriate monitoring mechanisms to assess progress and achievement of scorecard objectives.
 </li>
 <li>
 Provide specialist support with the timely tracking and monitoring of key performance indicators (KPIs) and cascading them into short-, medium- and long-term goals within the Performance Scorecard framework to support the achievement of HC operational excellence.
 </li>
 <li>
 Design and support the implementation of awareness sessions to enable a smooth implementation of the Performance Management System and the successful integration into the Group&rsquo;s reward management framework.
 </li>
 <li>
 Provide specialist advice in defining technical details, system specifications, and requirements of performance management to achieve comprehensiveness.
 </li>
 <li>
 Monitor the effective implementation of the performance management system in line with HC policies and procedures.
 </li>
 </ul>
 
 
 Collaboration
 
 
 <ul>
 <li>
 Offer specialist support and advice to employee awareness and understanding of the Group&rsquo;s rewards programs through effective communication, providing support with education, and engagement initiatives, to enhance informed decision-making and employee satisfaction.
 </li>
 <li>
 Liaise with internal and external stakeholders, supporting the seamless compensation and benefits administration operations.
 </li>
 <li>
 Monitor the timely communication of the payroll status and regulatory guidelines to relevant internal stakeholders to support the effective administration of related HC processes.
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
 </li>
 <li>
 Conduct research to collate feedback on internal processes and external market best practices to recommend revisions to prevalent corporate reward management policies, and to maintain the eligibility, coverage, and applicability of the remuneration framework policies of the Group in line with trends, and global best-fitted practices.
 </li>
 </ul>
 
 
 Risk and Business Continuity Management
 
 
 <ul>
 <li>
 Conduct all activities in a safe and environmentally responsible manner in compliance with internal policies and guidelines
 </li>
 </ul>
</div>

Analyst Compensation & Benefits - Arabic Speaker

Property Shop Investment LLC

Property Shop Investment is Hiring &ndash; Sales Operations SpecialistProperty Shop Investment (PSI), a leading real estate company in the UAE, is looking for an experienced Sales Operations Specialist to join our team.Job Description (Real Estate Sales Operations):<ul><li>Support the sales team with daily operational tasks to ensure smooth workflow</li><li>Manage and update CRM systems, property listings, and sales documentation</li><li>Coordinate with agents, finance, and marketing teams for seamless processes</li><li>Prepare sales reports, performance trackers, and market updates</li><li>Ensure accuracy of property details, pricing, and availability</li><li>Assist in handling client inquiries and follow-ups when required</li><li>Maintain organized records of sales contracts, forms, and compliance documents</li></ul>Requirements:<ul><li>2&ndash;3 years of experience specifically in Real Estate Sales Operations</li><li>Arabic Speaker (mandatory)</li><li>Strong knowledge of CRM systems and real estate documentation</li><li>Excellent communication and organizational skills</li><li>Ability to multitask and work under pressure</li><li>Attention to detail and strong analytical skills</li></ul>Interested candidates can send their CV to: reqruitments@psiassets.comJob Type: Full-time

Sales Operations Specialist

Pakistan Detectors Technologies

Sales Specialist &ndash; ElectronicsWe&rsquo;re looking for a friendly and motivated Sales Specialist to assist customers, handle sales transactions, and support daily sales operations in our electronics business. You&rsquo;ll help customers choose products, explain features, and process purchases.Responsibilities<ul><li>Assist customers and recommend products</li><li>Process sales, returns, and exchanges</li><li>Stay informed on products and promotions</li><li>Maintain accurate inventory records</li></ul>Qualifications<ul><li>Retail or sales experience preferred</li><li>Strong communication and customer service skills</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Sales Specialist

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