customer services specialist Jobs in Karachi

customer services specialist

amazon product sourcing specialist Jobs in Karachi

amazon product sourcing specialist

assistant manager – fulfillment Jobs in Karachi

assistant manager – fulfillment

delivery consultant

delivery salesman

order fulfillment specialist

SIAR Digital

Key Responsibilities:<ul><li>Manage local and international order dispatches, ensuring timely and accurate deliveries.</li><li>Operate and manage courier service portals including DHL, FedEx, UPS, Skynet, M&amp;P, PostEx, Fly Courier, and others for shipment booking and tracking.</li><li>Prepare shipping labels, invoices, and required documentation for both local and international shipments.</li><li>Coordinate with courier services for pickups, escalations, and issue resolution.</li><li>Maintain accurate dispatch and delivery records in Excel and generate regular reports.</li><li>Support inventory management processes including GRN (Goods Receipt Note) updates and stock adjustments in relevant software.</li><li>Collaborate with the warehouse and operations teams to streamline order processing and workload distribution.</li><li>Monitor shipment performance and highlight discrepancies or delays for corrective action.</li><li>Ensure excellent communication with internal teams and courier partners to avoid operational gaps.</li></ul>Requirements:<ul><li>Strong proficiency in Microsoft Excel (formulas, pivot tables, reporting).</li><li>Hands-on experience with courier portals (local &amp; international).</li><li>Solid understanding of dispatch and fulfillment processes.</li><li>Experience in inventory management systems and GRN handling.</li><li>Strong organizational and problem-solving skills with the ability to multitask.</li><li>Excellent communication skills for coordination with courier partners and internal teams.</li><li>Prior experience in e-commerce or logistics will be a strong advantage.</li></ul>Location: DHA Phase 1, Karachi.Job Type: Full-timeWork Location: In person

Executive – Fulfillment

Siwtech Solutions

Job PurposeManage multiple ecommerce stores, handle product listings, oversee orders, support customers, and coordinate with marketing and SEO teams to drive sales growth.Key Responsibilities1. Product Research &amp; Selection<ul><li>Identify trending, high-demand products suitable for online sales.</li><li>Evaluate competitor pricing, margins, and market demand.</li><li>Prepare product sheets with titles, descriptions, images, and videos.</li><li>Source products through suppliers and manage supplier coordination for fulfillment.</li></ul>2. Product Listing &amp; Store Optimization<ul><li>Add new products with accurate descriptions, images, and variations.</li><li>Maintain categories, homepage banners, discount offers, and inventory status.</li><li>Improve product pages for conversion and SEO basics.</li></ul>3. Order Processing &amp; Fulfillment Management<ul><li>Confirm COD orders via WhatsApp or call.</li><li>Coordinate shipments with courier partners.</li><li>Track deliveries, resolve delays, and manage returns.</li><li>Work with suppliers to ensure timely fulfillment and smooth delivery flow.</li></ul>4. Customer Support<ul><li>Respond to messages on WhatsApp, Facebook, TikTok, and email.</li><li>Handle pre-sales and post-sales questions.</li><li>Provide order tracking and issue resolution.</li></ul>5. Coordination With SEO &amp; Marketing<ul><li>Work with SEO specialist to improve ranking and organic traffic.</li><li>Assist Ads Manager with product ideas, content requirements, and landing pages.</li><li>Monitor marketing results and share insights.</li></ul>6. Reporting &amp; Admin<ul><li>Prepare daily/weekly reports on:</li><li>Orders</li><li>Sales</li><li>Best sellers</li><li>Supplier issues</li><li>Inventory and logistics</li><li>Suggest improvements based on analytics.</li></ul>Required Skills &amp; Experience<ul><li>Experience managing Shopify, WooCommerce, or similar platforms.</li><li>Strong understanding of online product research.</li><li>Good knowledge of ecommerce operations and supplier coordination.</li><li>Confident in customer communication (messages + calls).</li><li>Basic Canva skills for product creatives (preferred).</li><li>Familiar with Pakistan&rsquo;s COD couriers (Trax, Leopard, M&amp;P, CallCourier).</li></ul>Soft Skills<ul><li>Organized and detail-oriented</li><li>Fast learner with ownership mindset</li><li>Problem solver</li><li>Able to manage multiple stores simultaneously</li><li>Strong communication and reporting skills</li></ul>Performance KPIs<ul><li>Quality and accuracy of product listings</li><li>Order processing speed</li><li>Customer satisfaction</li><li>Smooth fulfillment coordination</li><li>Increase in sales and repeat orders</li><li>Reduction in order cancellations</li></ul>Monthly Expectations<ul><li>Upload 50&ndash;100 optimized products</li><li>Same-day order confirmation and processing</li><li>Customer response time within 15 minutes (business hours)</li><li>Maintain stable supplier communication</li><li>Continuous improvements in store performance</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>1. Can you explain your experience managing ecommerce stores?</li></ul>Work Location: On the road

Ecommerce Store Operations Manager

Zero Lifestyle

Note: Employee Should know about the work in Excel.We are seeking a highly skilled and detail-oriented E-commerce Marketplace Specialist to manage and optimize our online sales channels across Daraz, Priceoye, etc..The ideal candidate will have hands-on experience in marketplace account management, product listings, SEO optimization, Marketplace marketing, advertising campaigns, and order fulfillment.Key Responsibilities:<ul><li>Manage and maintain product listings on Daraz, Priceoye, etc.</li><li>Optimize product titles, descriptions, images, and keywords for maximum visibility and sales.</li><li>Monitor marketplace performance, sales analytics, and competitor activity.</li><li>Run advertising campaigns (Daraz ads, etc.) to increase product visibility and ROI.</li><li>Handle inventory management, order processing, and ensure timely fulfillment.</li><li>Resolve issues related to customer service, account health, and policy compliance.</li><li>Coordinate with internal teams for product launches, promotions, and pricing strategies.</li><li>Prepare daily, weekly and monthly sales reports with actionable insights.</li></ul>Requirements:<ul><li>Proven experience managing</li><li>Daraz, Priceoye, etc.</li><li>Strong knowledge of marketplace algorithms, SEO, and advertising strategies.</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Ability to work independently and meet deadlines.</li><li>Bachelor's degree in Business, Marketing, or a related field (preferred).</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

E-commerce Marketplace Specialist

Khazanay

We are looking for an experienced and detail-oriented Assistant Manager to join our operations team at Khazanay. The ideal candidate will have at least 5 years of experience managing fulfillment, logistics, and inventory operations in a reputable organization.Responsibilities:- Oversee end-to-end fulfillment operations including pick, pack, and dispatch processes- Manage warehouse inventory with accuracy and control stock levels using industry standards- Coordinate with logistics partners and 3PLs to ensure on-time deliveries- Optimize space utilization, workflow, and efficiency across warehouse operations- Develop and implement SOPs for fulfillment, packaging, and dispatch quality control- Analyze operational data and create actionable reports for managementRequirements:- Minimum 5 years&rsquo; experience in fulfillment, inventory, or logistics management- Strong knowledge of warehouse and 3PL best practices- Hands-on experience with inventory management systems and order fulfillment softwareJob Type: Full-timePay: Rs80,000.00 - Rs110,000.00 per monthExperience:<ul><li>Assistant Manager Fulfillment: 3 years (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Assistant Manager – Fulfillment

eToolmarts

Job Title: Email, Call &amp; Chat Support SpecialistDate Posted: Oct 20, 2025 Compensation: PKR 100,000 &ndash; PKR 200,000 per month (based on experience and performance) Location: On-site (Karachi) Job Type: Full-timeJob OverviewWe are seeking a highly skilled Email &amp; Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers &mdash; managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.This is not an entry-level role &mdash; it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.Key Responsibilities<ul><li>Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.</li><li>Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.</li><li>Document all communications accurately in the CRM system, ensuring traceability and data integrity.</li><li>Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.</li><li>Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.</li><li>Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.</li><li>Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.</li><li>Timings: Afternoon/Evening Shift</li></ul>Required Qualifications<ul><li>Education: Minimum Intermediate / A-levels (Bachelor&rsquo;s degree preferred).</li><li>Experience: Minimum 2-3 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.</li><li>Language Skills:</li><li>Exceptional written and spoken English (neutral accent preferred).</li><li>Strong grammar, clarity, and tone control for global communication.</li><li>Technical Proficiency:</li><li>Strong command of MS Office, particularly Excel for data tracking and reporting.</li><li>Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.</li></ul>Core Competencies<ul><li>Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.</li><li>Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.</li><li>Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.</li><li>Professional Communication: Consistent, polite, and confident written and verbal communication style.</li><li>Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.</li><li>Accountability: Strong work ethic, ownership mentality, and attention to detail.</li></ul>Preferred Attributes (Bonus Skills)<ul><li>Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).</li><li>Understanding of retail workflows, returns, and order fulfillment systems.</li><li>Ability to multitask and handle multiple chat/email threads simultaneously with precision.</li><li>Interest in process optimization or customer journey enhancement.</li></ul>Why Join Us<ul><li>Competitive salary with performance-based growth.</li><li>Opportunity to work with a globally recognized brand and develop advanced customer success skills.</li><li>Supportive team environment with training and career progression opportunities.</li><li>Exposure to international business communication standards.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Support Representative

ITSolution24x7

Location: Gulshan Block 10-A, Karachi Shift Timings: 8:00 PM &ndash; 05:00 AM Job Type: Full-time (On-site)About the RoleRed Feather Tech is seeking a highly skilled Ecommerce Production Manager to lead our arbitrage and marketplace operations across Walmart, Amazon, eBay, TikTok Shop, and Etsy. This role requires a strategic individual with strong expertise in product hunting, marketplace optimization, account handling, and client coordination. You will oversee end-to-end eCommerce operations to boost profitability, ensure store health, and maintain exceptional client satisfaction.Key Responsibilities<ul><li>Lead product hunting initiatives to identify high-margin, fast-moving items using market trends, analytics, and competitive research.</li><li>Manage retail &amp; online arbitrage workflows, ensuring profitable sourcing, pricing, and listing decisions.</li><li>Optimize Walmart Marketplace strategy including listing improvements, promotions, and revenue growth.</li><li>Oversee complete eCommerce lifecycle: sourcing, listing creation, pricing, order processing, and fulfillment.</li><li>Manage and monitor client accounts/stores across Amazon, Walmart, eBay, TikTok Shop &amp; Etsy.</li><li>Maintain store health, performance metrics, and compliance with marketplace policies.</li><li>Conduct client meetings, provide updates, and deliver performance insights.</li><li>Handle customer support, order inquiries, returns, and service resolutions.</li><li>Manage daily WhatsApp Business activity and client communication workflows.</li></ul>Required Skills &amp; Qualifications<ul><li>Expert-level product hunting skills across multiple marketplaces.</li><li>Strong understanding of arbitrage models (retail &amp; online).</li><li>Proven experience managing Amazon, Walmart, eBay, Etsy, and TikTok Shop accounts.</li><li>Ability to create high-converting listings using SEO, keyword research, and data analytics.</li><li>Strong command of order management, fulfillment workflows, and customer support processes.</li><li>Experience with marketplace tools, performance dashboards, and compliance monitoring.</li><li>Excellent communication, coordination, and client-handling skills.</li><li>Strong analytical mindset and problem-solving abilities.</li></ul>Why Join Red Feather Tech?<ul><li>Competitive salary package</li><li>Growth-oriented environment with learning opportunities</li><li>Performance-based bonuses</li><li>Paid time off &amp; health benefits</li><li>Supportive team culture and regular team-building activities</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>What&rsquo;s your earliest possible joining date</li><li>What is your current and expected salary</li><li>Rate your skill level (1&ndash;10) in:</li></ul>Product HuntingListing OptimizationMarketplace Account Management<ul><li>How many years of experience do you have in product hunting for Amazon/Walmart/eBay/Etsy/TikTok?</li><li>Which product research tools have you used (Helium10, Jungle Scout, Keepa, etc.)?</li><li>Our office is located at Gulshan Block 10-A, are you available to work in shift timings 8 pm till 05 am</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Ecommerce Production Manager

Pakpace

We are looking for a dedicated and customer-focused &quot;Customer Support Associate&quot; to join our team.This is an onsite, part-time position with the potential to become permanent based on performance.Responsibilities:<ul><li>Handle inbound customer calls regarding orders, inquiries, and concerns.</li><li>Confirm customer details such as order information, delivery addresses, and payment status.</li><li>Provide accurate information about products, shipping details, and delivery timelines.</li><li>Assist customers in making changes to their orders (e.g., cancellations, address corrections).</li><li>Resolve customer complaints or issues professionally and efficiently, ensuring customer satisfaction.</li><li>Maintain and update customer records accurately in the system.</li><li>Follow up with customers regarding order confirmations, delivery status, or any outstanding issues.</li><li>Coordinate with the logistics or shipping team to ensure timely and accurate order fulfillment.</li><li>Assist the team in managing order-related queries via email or chat, if required.</li></ul>Qualifications:<ul><li>Intermediate or Bachelor's degree in progress.</li><li>Excellent communication skills (verbal and written).</li><li>Strong listening skills and attention to detail.</li><li>Ability to handle customer complaints and resolve issues effectively.</li><li>Basic understanding of e-commerce and order management processes.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proficiency in basic computer operations (MS Office, Email).</li></ul>Timings:<ul><li>Working Hours: 10 AM &ndash; 7 PM</li><li>Working Days: Monday to Friday</li><li>Location: Gulshan-e-Iqbal</li></ul>Benefits:<ul><li>Competitive Salary Pkg</li><li>Training will be provided</li><li>Growth Opportunities</li></ul>Send your resume with the subject line &ldquo;Customer Support Intern&rdquo; to careers@amzoner.com.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Associate

Explore 371+ Order fulfillment specialist in Karachi this December. Find roles across top companies and apply now to boost your career.