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international sales specialist

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customer success specialist

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order processing specialist

Confidential

<div>
 <p>
  A leading global retailer, is seeking a proactive and detail-oriented Operations Specialist to oversee our order processing workflow and enhance client relations in Istanbul, Turkey office. This role will involve collaborating with various teams to ensure seamless operations and timely delivery while maintaining high standards of quality and communication.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Supervise the end-to-end order processing workflow, ensuring timely and accurate completion from pre-order management to final shipment.
  </li>
  <li>
   Act as the primary point of contact for resolving discrepancies and concerns among clients, commercial teams, and suppliers, ensuring accurate reflection in our systems.
  </li>
  <li>
   Implement effective solutions to address and resolve any issues that arise during the order process.
  </li>
  <li>
   Identify potential shipment risks and delays, proactively communicating these to clients.
  </li>
  <li>
   Provide regular updates to clients regarding order status and any anticipated issues.
  </li>
  <li>
   Develop and nurture strong relationships with international clients to enhance satisfaction and loyalty.
  </li>
  <li>
   Ensure clear and professional communication to meet and exceed client expectations.
  </li>
  <li>
   Collaborate with Quality and Logistics teams to resolve quality and shipping issues, ensuring timely delivery.
  </li>
  <li>
   Monitor and track payments, addressing any discrepancies related to Letters of Credit (L/C) and Telegraphic Transfers (T/T).
  </li>
  <li>
   Ensure the accuracy and timeliness of all payment processes.
  </li>
  <li>
   Escalate complex challenges that require additional support and collaborate with relevant teams for timely resolution.
  </li>
  <li>
   Seek assistance as necessary to close statuses within the given timeframe.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business or a related field (Supply Chain, Textile, Operations).
  </li>
  <li>
   Minimum of two years of professional experience in a relevant role preferred.
  </li>
  <li>
   Fluency in English is a must, knowledge of French and Spanish is preferred.
  </li>
  <li>
   Strong ability to analyze data and generate reports to inform decision-making.
  </li>
  <li>
   Excellent problem-solving skills with a proactive approach to risk management.
  </li>
  <li>
   Outstanding communication and relationship-building skills with multicultural stakeholders.
  </li>
  <li>
   Proven ability to handle multiple tasks simultaneously and perform well under pressure.
  </li>
  <li>
   Skilled in coordinating efforts across multiple teams and stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Soft Skills:
 </p>
 <ul>
  <li>
   Demonstrates resilience and courage in the face of challenges, taking calculated risks and learning from experiences.
  </li>
  <li>
   Embraces change and adapts quickly to new situations, open to innovative approaches to problem- solving.
  </li>
  <li>
   Collaborates effectively with teams, building strong relationships and fostering cooperation to achieve shared goals.
  </li>
  <li>
   Exhibits a strong customer-centric mindset, proactively addressing customer needs and providing exceptional service.
  </li>
 </ul>
</div>


Operational Specialist

L'Oréal

<div><div>The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.</div><div></div><div><br>
For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st <b>beauty-tech</b> company all around the world! <b>Beauty</b> is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to <b>create the beauty that moves the world!</b></div><div></div><div><br>
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our <b>Operations/Supply Chain Team!</b></div><div></div><div><br>
WHAT YOU&rsquo;LL DO</div><br>
<div></div><ul><li>
Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.</li><li>
Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach</li><li>
Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)</li><li>
Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.</li><li>
Identify customer needs and define related strategy with Customer Care Manager and sales team</li><li>
Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution</li><li>
Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.</li><li>
Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment</li><li>
Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions</li><li>
Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service</li></ul><div></div><div><br>
DO YOU HAVE WHAT IT TAKES</div><br>
<div></div><ul><li>
University degree and excellent communication skills in English,</li><li>
Minimum 1 years of experience in customer service and/or logistics,</li><li>
Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level</li></ul><div></div><div><br>
WHAT COULD L&rsquo;OR&Eacute;AL OFFER YOU</div><br>
<div></div><ul><li>
The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li><li>
Work with some of the biggest brands and experts in the business, and the most passionate people</li><li>
A diverse environment</li><li>
Opportunity to be at the center of digital transformation</li><li>
World class training and development</li></ul><div></div><div><br>
#WEARELOREAL</div><div>
Take a closer look at our world here!</div></div>

Customer Care Specialist, Operations

PVH Corp.

<div><p><b>About Us:</b></p><p></p><p>
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.</p><p></p><p><br>
One of PVH&rsquo;s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion &amp; Diversity at PVH <b>here</b>.</p><p></p><p><b>
Be part of an iconic story.</b></p><p>
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.</p><p></p><p><b>
The Team</b></p><p>
The PVH Southeast Hub is one of the most dynamic Hub organizations within PVH. We are responsible for developing the PVH brands (Tommy Hilfiger and Calvin Klein) in the emerging markets such as Italy, Turkey, Greece, Middle East, Africa, and the CIS region. While covering a massive area counting 45+ countries, our hub is extremely diverse (25+ nationalities) and has strong potential. We are ambitious and committed to unlocking our full potential and to optimize the positioning of PVH in our markets.</p><p>
In this ever-changing environment the opportunities are almost endless. We believe we can outcompete our best competitors through strong (consumer &amp; product) focus and (cross-territorial) collaboration.</p><p>
Associates working for the Southeast Hub are excited in managing and building relationships with our partners and colleagues across various cultures and backgrounds and enjoy a fast paced and dynamic work environment. We look for our associates to be true bridge builders, have a &lsquo;hands-on&rsquo; mentality and thriving in a multi-cultural, territorial channel and divisional environment.</p><p></p><p><b>
THE POSITION</b><br>
The Wholesale Operations &amp; Customer Service will receive and process customer orders, inquiries, and complaints covering items or products ordered in the respective area.</p><p>
Proactively maintain an ongoing relationship with key customers and sales staff, to ensuring the greatest client satisfaction and lead the after-sale service to the excellence.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><ul>
<li>
<p><b>Customer &amp; Sales Support:</b></p>
<ul>
<li><p>Maintenance of Customers&rsquo; master data</p></li>
<li><p>
Address customer and sales team complaints promptly and professionally.</p></li>
<li><p>
Provide accurate information and guidance to the assigned customers via phone or email</p></li>
<li><p>
Ensure troubleshooting in case of issues with the delivery, through a coordination with the functions involved</p></li>
<li><p>
Serve as communication link between customers and sales staff to assure responsiveness</p></li>
<li><p>
Manage and review on a weekly basis the shipping reports to the Sales Team of the assigned area</p></li>
</ul>
</li><li><p><b>Order Processing:</b></p>
<ul>
<li><p>Manage efficiently orders submitted by the sales team and ensure smooth order flow through our SAP system.</p></li>
<li><p>
Verify the adherence of the order book with the requested delivery date and the agreements in place supporting the inbound process</p></li>
<li><p>
Verify the adherence of returns and markdowns with the agreements in place supporting the logistic /outbound process</p></li>
<li><p>
Track order activity, and alert appropriate staff of any potential delivery problems.</p></li>
</ul>
</li><li><p><b>Logistics Coordination:</b></p>
<ul><li><p>
Collaborate with our local warehouse partner managing orders and delivery notes and follow up on shipments to ensure timely delivery.</p></li></ul>
</li>
<li><p><b>Credit &amp; Finance Liaison
</b></p><ul><li><p>Collaborate with the credit and sales teams to address any orders affected by credit limits.</p></li>
<li><p>
Work closely with the Credit and Finance teams on payments, collaterals, and account reconciliations in order to smooth and facilitate the shipping process.</p></li>
</ul>
</li></ul><p></p><p><b>The Ideal Candidate</b></p><ul>
<li><p>
Previous 2-3 years of experience in Supply Chain - Customer Service</p></li>
<li><p>
Effective communication skills in both written and oral.</p></li>
<li><p>
Self-controlled with a good communication attitude to communicate effectively across the organization</p></li>
<li><p>
Proficiency in relevant SAP transactions (order management)</p></li>
<li><p>
Proficiency in MS Office applications</p></li>
<li><p>
Fluency in English (written and spoken)</p></li>
</ul><p></p><p><b>
Be valued.</b><br>
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.</p><ul>
<li><p><b>
Balance</b> &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</p></li>
<li><p><b>
Health &amp; Wellbeing</b> &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</p></li>
<li><p><b>
Develop</b> &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</p></li>
<li><p><b>
Be at the forefront</b> &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</p></li>
</ul><p></p><p><b>
Be part of it.</b></p><p>
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</p><p></p><p><i>
PVH Corp. or its subsidiary (&quot;PVH&quot;) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.</i></p></div><p></p>

Wholesale Operations and Customer Service Specialist - 1 YEAR CONTRACT

<div><div>We&rsquo;re looking for Customer Service Responsible across our business located in &#304;stanbul!<br>
<br>
Let's be the part of our #TogetherUnstoppable team!<br>
<br>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.<br>
<br>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.<br>
<br>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space</div><div></div><div><b><br>
Requirements</b>:</div><div></div><ul><li><br>
At least 1 year experience Logistics or Supply Chain,</li><li>Problem solving and crisis management in critical daily issues,</li><li>Microsoft Office Programs knowledge,</li><li>High customer focus and teamwork spirit,</li><li>Analytical and problem solving oriented,</li><li>Systematic and regular work discipline, strong ability to follow,</li><li>Strong communication skills,</li><li>Customer-oriented, capable of taking initiative, when necessary,</li></ul><div></div><div><b><br>
Job Description:</b></div><div></div><ul><li><br>
Checking that all orders are processed and stock request are done</li><li>Maximum truck sizing of different vehicle types with the most efficient way in the SAP system</li><li>Sharing the latest order status data with P&amp;G customers and P&amp;G Contacts</li><li>Dummy order entry</li><li>Product and Order postponements or in advance process by the information from category contacts &amp; warehouse contacts</li><li>Distributor via Discounter truck sizing process</li><li>Return Order Entry and return invoice tracking</li><li>Timely and Accurate Report Sharing</li><li>Arranging necessary DDSs with the related parties</li></ul></div>

LLP - Customer Service Responsible

Sincanlı

<div>
 <p>
  We are seeking an
  <strong>
   Export Sales Junior Specialist
  </strong>
  to join our team at our headquarters in
  <strong>
   Umraniye, Istanbul
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in relevant fields,
  </li>
  <li>
   Fluent in English
  </li>
  <li>
   Minimum 2 years of experience in Export Sales, preferably in the automotive supplier industry
  </li>
  <li>
   Strong interpersonal skills and a team-oriented mindset
  </li>
  <li>
   Analytical, responsible, capable of following up on tasks; solution- and result-oriented
  </li>
  <li>
   No restrictions on international travel
  </li>
  <li>
   Solid experience with Excel/spreadsheets
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Matching customer demand lists with the correct products
  </li>
  <li>
   Preparing and sending Mail Orders to customers
  </li>
  <li>
   Sending Order Confirmations and processing the orders once quotations turn into purchase orders
  </li>
  <li>
   Confirming customers&rsquo; preferred shipment dates and following up on the process
  </li>
  <li>
   Sending the Shipment Report Form to the customer
  </li>
  <li>
   Checking and sending Proforma or Commercial Invoices to customers
  </li>
  <li>
   Receiving special customer requests (e.g., packaging, labeling) and organizing their execution internally
  </li>
  <li>
   Monitoring due payments and contacting customers if necessary
  </li>
  <li>
   Requesting prepayments from customers working on advance payment terms before shipment
  </li>
  <li>
   Attending local trade fairs and hosting customers at the company booth
  </li>
 </ul>
 <p>
 </p>
</div>


Export Sales Jr. Specialist

Kuehne+Nagel

<div>
 <strong>
  It's more than a job
  <br/>
  <br/>
 </strong>
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 <br/>
 <br/>
 &lrm;
 <br/>
 <br/>
 Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
 <br/>
 <br/>
 To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
 <br/>
 <br/>
 <strong>
  How you create impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
  </li>
  <li>
   Processing customer inquiries and preparing offers
  </li>
  <li>
   Control of order processing from order acceptance to document verification to the completion of the shipment
  </li>
  <li>
   Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
  </li>
  <li>
   Close cooperation with the operational departments, sales and carriers
  </li>
  <li>
   Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we would like you to bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed training as a freight forwarding and logistics services clerk or comparable qualification
  </li>
  <li>
   First professional experience in customer service, ideally in transport and forwarding
  </li>
  <li>
   Confident handling of MS Office programs
  </li>
  <li>
   Independent, team-oriented and service-oriented working style
  </li>
  <li>
   Confident appearance, strong communication skills as well as a high level of service and customer orientation
  </li>
  <li>
   Fluent in Turkish and good written and spoken English skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you
  <br/>
  <br/>
 </strong>
 At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
 <br/>
 <br/>
 <strong>
  Who we are
  <br/>
  <br/>
 </strong>
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 <br/>
 <br/>
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 <br/>
 <br/>
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>


Customer Care Specialist Sea Logistics

Explore 444+ Order processing specialist in Istanbul this October. Find roles across top companies and apply now to boost your career.

444 order processing specialist jobs IN Istanbul

Operational Specialist

Customer Care Specialist, Operations

Wholesale Operations and Customer Service Specialist - 1 YEAR CONTRACT

Wholesale Operations and Customer Service Specialist - 1 YEAR CONTRACT

LLP - Customer Service Responsible

Export Sales Jr. Specialist

Customer Care Specialist Sea Logistics