assistant relationship manager Jobs in Bahrain

assistant relationship manager

customer service agent

customer success advisor

fraud monitoring agent

it service desk agent

partner care agent

Ninja 🥷🏽 نينجا

<div>
 You'll be the front line for our restaurant partners, resolving their issues quickly and keeping their operations running smoothly on our platform. From ticket triage to troubleshooting menus, orders, and payouts, you'll combine great communication with sharp problem-solving to deliver a reliable, friendly experience that partners trust. You'll also spot recurring issues, document fixes, and collaborate with Ops, Product, and Finance to prevent problems before they happen.
 
 
 <ul>
 <li>
 Handle partner tickets end-to-end: Acknowledge, diagnose, resolve, and follow up
 
 
 </li>
 </ul>
 within defined SLAs; keep partners updated with clear, professional communication.
 
 
 <ul>
 <li>
 Troubleshoot menu, order, and platform issues: Fix or guide fixes for menu
 
 
 </li>
 </ul>
 inaccuracies, store hours, order flow failures, tablet/app problems, payment/payout
 
 
 concerns, and basic device/network issues.
 
 
 <ul>
 <li>
 Escalate the right way: Identify scope/impact, capture reproduction steps and
 
 
 </li>
 </ul>
 logs/screenshots, and route complex cases to Tier 2, Product Support, Logistics, or
 
 
 Finance with a crisp summary.
 
 
 <ul>
 <li>
 Maintain accurate docs: Create/update knowledge base articles, macros, and
 
 
 </li>
 </ul>
 runbooks; flag content gaps and deprecate outdated guidance.
 
 
 <ul>
 <li>
 Protect restaurant uptime: Proactively monitor store status and high-impact incidents
 
 
 </li>
 </ul>
 (e.g., bulk order failures, integrations down) and coordinate fast recovery with internal
 
 
 teams.
 
 
 <ul>
 <li>
 Data hygiene &amp; reporting: Tag tickets correctly, record root causes, and contribute to
 
 
 </li>
 </ul>
 weekly insights on top drivers, trends, and prevention ideas.
 
 
 <ul>
 <li>
 Partner education: Share best practices (prep times, RTP/dispatch workflows, selfserve
 
 
 </li>
 </ul>
 tools) and drive adoption of new features.
 
 
 <ul>
 <li>
 Quality &amp; compliance: Follow policy, handle sensitive data appropriately, and meet
 
 
 </li>
 </ul>
 internal quality standards on accuracy, tone, and completeness
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years in customer/partner support, account coordination, or operations
 
 
 </li>
 </ul>
 (marketplaces, SaaS, POS, last-mile, or food delivery preferred).
 
 
 <ul>
 <li>
 Confident troubleshooting skills across web/app flows; comfortable with basic
 
 
 </li>
 </ul>
 device/network checks and step-by-step guidance.
 
 
 <ul>
 <li>
 Strong written and verbal communication in English (additional local language(s) a plus);
 
 
 </li>
 </ul>
 able to simplify complex issues.
 
 
 <ul>
 <li>
 Organized, detail-oriented, and calm under pressure; excels at multitasking in ticket
 
 
 </li>
 </ul>
 queues and chat/phone channels.
 
 
 <ul>
 <li>
 Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic
 
 
 </li>
 </ul>
 spreadsheets for case notes and reporting.
 
 
 <ul>
 <li>
 Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the
 
 
 </li>
 </ul>
 business requires.
</div>

Partner Care Agent

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

TAT IT Technolgies

<div>
 
 We have an urgent requirement for Oracle Fusion HCM Consultant
 
 
 for
 
 
 a telecom company in Bahrain ( Remote + Onsite)
 
 
 
 
 Strong experience on experience in end-to-end implementation of Oracle Fusion Payroll for Bahrain, including SIO (Social Insurance Organization) contributions, GOSI setup, gratuity calculations, WPS (Wage Protection System) compliance,--
 
 
 Must
 
 
 
 
 Oracle Fusion HCM modules including Core HR, Absence Management, Compensation, Benefits, and Talent Management-
 
 
 Must
 
 
 
 
 Proficiency in using HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and PBL for data migration, conversion, and ongoing data management tasks across HCM objects.---
 
 
 Must
 
 
 
 
 Experience in enabling and configuring Oracle Fusion Agent Studio (AI Agents), including setup of HCM-specific agents, skill configuration, testing, and deployment ---
 
 
 Must
 
 
 
 
 Job Description -
 
 
 
 <ul>
 <li>
 Fusion Payroll Implementation &ndash; Bahrain Localization: Hands-on experience in end-to-end implementation of Oracle Fusion Payroll for Bahrain, including SIO (Social Insurance Organization) contributions, GOSI setup, gratuity calculations, WPS (Wage Protection System) compliance, and local statutory reporting.
 </li>
 <li>
 HCM Core Modules Expertise: Proficiency in Oracle Fusion HCM modules including Core HR, Absence Management, Compensation, Benefits, and Talent Management with strong integration knowledge across modules.
 </li>
 <li>
 Payroll Configuration &amp; Processing: Ability to configure payroll elements, fast formulas, payroll flows, consolidation groups, payroll definitions, and run payroll cycles including costing and reconciliation.
 </li>
 <li>
 Support Project Delivery: Experience in managing and resolving L1/L2/L3 support tickets, performing root cause analysis, coordinating with Oracle Support (SRs), and ensuring SLA adherence on Oracle Fusion HCM support engagements.
 </li>
 <li>
 Enhancements &amp; Change Requests: Demonstrated ability to gather business requirements, perform fit-gap analysis, design solutions, and deliver functional and technical enhancements across HCM and Payroll modules with minimal supervision.
 </li>
 <li>
 Redwood UI Migration: Practical experience in migrating Oracle Fusion HCM pages and workflows from Classic UI to Oracle Redwood Experience, including configuration, page composer adjustments, and user adoption support.
 </li>
 <li>
 Oracle Fusion Agent Studio: Experience in enabling and configuring Oracle Fusion Agent Studio (AI Agents), including setup of HCM-specific agents, skill configuration, testing, and deployment to enhance HR self-service capabilities.
 </li>
 <li>
 Fast Formula Development: Strong capability in writing, debugging, and optimizing Oracle Fast Formulas for payroll calculations, absence accruals, eligibility rules, and compensation plan validations.
 </li>
 <li>
 HCM Extracts &amp; BI Reporting: Ability to design and deliver HCM Extracts, OTBI reports, BIP reports, and HDL/HSDL data loads for both operational reporting and regulatory compliance requirements.
 </li>
 <li>
 Data Migration &amp; HDL Expertise: Proficiency in using HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and PBL for data migration, conversion, and ongoing data management tasks across HCM objects.
 </li>
 <li>
 Integration &amp; API Knowledge: Familiarity with Oracle Integration Cloud (OIC), REST/SOAP APIs, and HCM Atom Feeds for building and supporting integrations between Fusion HCM and third-party systems such as time &amp; attendance, ERP, and banking platforms.
 </li>
 <li>
 Stakeholder Management &amp; Documentation: Strong communication skills to liaise with business stakeholders, conduct CRP/UAT sessions, prepare functional specification documents (FSDs), solution design documents (SDDs), and end-user training materials.
 
 
 </li>
 </ul>
 Skills: oracle,fusion,hcm
</div>

Oracle Fusion HCM Consultant

ROMEOS

Job: Bahraini Customer Service Agent Online Chat - Salary BD 500Full-time working hours. Morning and evening shiftsRequirements:- Bahraini- Fresh uni graduate- Able to chat in Arabic and English with customers on WhatsAppNote: this position is for immediate hire, able to join now and not in one month.إعلان وظيفة: موظف خدمة عملاء أونلاين بحريني الجنسية - الراتب 500 د.بدوام كامل بنظام فترات صباحية ومسائيةالمتطلبات:- بحريني- حديث التخرج- قادر على التواصل مع العملاء باللغة العربية والإنجليزية عبر الواتسابملاحظة: التوظيف فوري. يجب أن يكون المتقدم قادراً على المباشرة فوراً (وليس بعJob Type: Full-timePay: From BD500.000 per monthWork Location: In person

Bahraini Customer Service Agent Online Chat

Cafe One

Join a Leading Bank and Help Protect Customers from Financial FraudA leading bank is seeking a Fraud Monitoring Agent to join its Fraud Prevention team. The successful candidate will play a key role in monitoring customer transactions, identifying suspicious activity, and taking immediate action to minimize fraud risk while ensuring a smooth customer experience.Key Responsibilities:<ul><li>Monitor real-time and post-transaction alerts across cards, transfers, digital banking, and account activity</li><li>Investigate suspicious transactions and identify potential fraud patterns</li><li>Contact customers when required to verify unusual activity</li><li>Escalate confirmed fraud cases according to internal procedures</li><li>Block compromised cards/accounts when necessary</li><li>Maintain accurate case records and prepare incident reports</li><li>Support fraud investigations and collaborate with internal departments</li><li>Ensure compliance with bank policies, regulatory requirements, and anti-fraud controls</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in Business, Finance, Banking, or related field</li><li>Previous experience in fraud monitoring, banking operations, call center, or risk control is preferred</li><li>Strong analytical and decision-making skills</li><li>Ability to work under pressure and in shifts</li><li>Good communication skills in Arabic and English</li><li>Attention to detail and ability to detect irregular transaction behavior</li><li>Knowledge of card fraud trends, digital fraud, and banking systems is an advantage</li></ul>Job Type: Full-timeWork Location: In person

Fraud monitoring agent

Delivery Point Logistic Services

Roles and responsibilities:<ul><li>Promote excellent customer service and ensure satisfaction is delivered consistently.</li><li>Complete bookings with carriers and submission of shipping instructions with great accuracy</li><li>Build a strong relationship with customer in terms of high confidence level</li><li>Communicate and follow-up with customer on the status of their shipments or deliveries.</li><li>Understand individual customer&rsquo;s processes and Key Performance Indicators (KPIs).</li><li>Achieve and monitor customer&rsquo;s monthly Key Performance Indicators (KPIs) closely.</li><li>Comply with company&rsquo;s standard operating procedure (SOP) and quality policy.</li><li>Communicate with superior to improve department processes.</li><li>Track and update call logs and data in MyDP Portal</li><li>Provide reports to upper management.</li></ul>The Customer Service Representative serves as an internal advocate and client liaison to support in managing and improving the overall logistics operations strategies, action plans implementation, and performance of multiple client accounts.JOB CONTEXT<ul><li>Monitoring and tracking the day-to-day operations.</li><li>Provide strong customer service support by positively resolving all customer issues</li><li>Perform any other tasks as and when assigned by the superior.</li><li>Plan and adjust dispatch changes, assist with routing directions and clearly communicate special instruction requirements</li></ul>COMMUNICATIONS &amp; WORKING RELATIONSHIPS<ul><li>Understand customer&rsquo;s delivery requirements.</li><li>Communicate with customer on their daily booking</li><li>Communicate and handle customer complaints appropriately.</li><li>Communicate with vary department to achieve customer requirements.</li></ul>PROBLEM SOLVING &amp; DECISION MAKING<ul><li>Perform order processing through various carriers&rsquo; systems</li><li>Perform shipping instruction submissions before cut off timings</li><li>Perform payment / courier service on behalf of customer.</li><li>Perform shipping documentation and coordination with shipping line or agent.</li><li>Perform constant close coordination with customers&rsquo; various depts.</li><li>Close monitoring of client&rsquo;s shipments on daily basis</li><li>Provide customer&rsquo;s report (Weekly).</li><li>Generate company&rsquo;s required reports (Weekly/Monthly).</li></ul>KNOWLEDGE, SKILLS &amp; EXPERIENCE<ul><li>Positive attitude, Detail-oriented, organized, and able to prioritize tasks.</li><li>Good interpersonal, communication and analytical skills.</li><li>Able to work as a team player, pro-active, self-motivated and high sense of responsibility.</li><li>Ability to work independently and under pressure in a fast-moving environment.</li><li>Proficiency in Microsoft Office, Outlook, Excel</li><li>Multi-tasking in a fast-pace environment -- must have the ability to accurately keep track of several details and efficiently complete multiple tasks at once.</li></ul>KEY COMPETENCIES<ul><li>Achievements oriented</li><li>People management</li><li>Leadership abilities</li><li>Deliver results</li><li>Influencing others</li><li>Energetic and sets as an example</li></ul>KEY OPERATIONAL TARGETS &amp; KPI&rsquo;s <ul><li>Collaborate, problem solve, and/or strategize upcoming client meetings with team members.</li><li>Manage customer conversations across all our support channels (in-hub, online, and via phone)</li><li>Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support</li><li>Proactively take steps to enhance the customer experience</li><li>Share relevant customer feedback to help us continuously improve our offerings</li><li>Evaluate our customer support processes, devise improvements, measure the results, and iterate</li></ul>Pay: BD350.000 per monthEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic , English (Required)</li></ul>License/Certification:<ul><li>Are you a Bahraini Citizen registered in MLSD? (Required)</li></ul>Work Location: In person

Customer Service Agent

Global Classrooms L.L.C

<div>
 
 We are an emerging EdTech consulting company with a proven product line and growing demand in international markets. Our next goal is to establish a strong sales and distribution presence in Bahrain, and we&rsquo;re seeking a like-minded, entrepreneurial partner to lead this effort.
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a strategic, Business
 
 Partner
 
 , who can take ownership of market development, distribution, and sales growth in the region. This is a
 
 performance-based partnership
 
 , compensated entirely through a
 
 mutually agreed profit-sharing model
 
 &mdash;ideal for someone who values autonomy and has strong local networks.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Represent and sell our products.
 </li>
 <li>
 Build B2B sales channels
 </li>
 <li>
 Identify and onboard clients (Universities, colleges)
 </li>
 <li>
 Provide feedback to improve product positioning and strategy.
 </li>
 <li>
 Collaborate closely with the founding team for support coordination.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 Based in Bahrain with strong local market knowledge.
 </li>
 <li>
 Proven experience in sales, business development, or distribution.
 </li>
 <li>
 Entrepreneurial mindset and a self-starter attitude.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 No capital investment required, but full commitment to growing the business is essential.
 </li>
 </ul>
 
 
 
 
 
 What You Get:
 
 
 <ul>
 <li>
 Business Partner/ Sales Partner title with a flexible working model.
 </li>
 <li>
 Profit share on every successful sale.
 </li>
 <li>
 Freedom to grow the business your way, backed by a reliable product line and founding team.
 </li>
 <li>
 Opportunity to build a scalable business with minimal risk.
 </li>
 </ul>
 
 
 
 
 
 Interested?
 
 
 
 If you're an entrepreneurial salesperson or business developer seeking a high-growth opportunity in the Bahrain market, we'd be delighted to connect. Let&rsquo;s build something profitable together.
 
</div>

Business partner -on a revenue sharing model

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