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passenger service agent

Transguard Group LLC

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently seeking to recruit a Guest Experience Executive– VIP Passenger Support on behalf of our client, an established and reputable name in premium aviation solutions, for their Dubai office. Job Summary- The Guest Experience Executive plays a vital role in delivering exceptional service to visitors and passengers from the moment they enter the terminal until they board the aircraft. As the first point of contact, the Executive represents the brand with elegance and professionalism, ensuring a seamless and memorable experience for all guests. Key Responsibilities- <ul><li>Welcome and assist passengers and visitors upon arrival at the terminal.</li><li>Ensure smooth and efficient guest movement from entry to aircraft boarding.</li><li>Represent the brand image with poise, professionalism, and courtesy.</li><li>Manage and support the handling of passenger passports throughout their stay.</li><li>Address guest inquiries and resolve issues promptly and effectively.</li><li>Coordinate with internal teams to ensure a seamless guest experience.</li><li>Maintain a high standard of service delivery in line with company values.</li></ul>

Guest Experience Executive– VIP Passenger Support

Terracotta medical services

Key Responsibilities:<ul><li>Greet passengers in a polite and professional manner at taxi pick-up and drop-off points.</li><li>Assist passengers with boarding and exiting vehicles, including handling luggage or mobility aids.</li><li>Provide information about Dubai Taxi services, fares, routes, and payment options.</li><li>Support passengers with special needs, including People of Determination (POD), by ensuring accessibility and comfort during their journey.</li><li>Coordinate with drivers, dispatchers, and control centers to ensure smooth operations and timely service.</li><li>Handle customer queries, complaints, and feedback courteously and escalate unresolved issues to supervisors.</li><li>Monitor taxi queues and assist in managing passenger flow at high-traffic locations (e.g., airports, malls, hotels, metro stations).</li><li>Maintain a clean and professional appearance that reflects Dubai Taxi&rsquo;s brand image.</li><li>Follow all safety, security, and operational procedures set by the company and RTA.</li></ul>Job Type: Full-timePay: AED3,000.00 per monthApplication Question(s):<ul><li>Salary for the role is AED 3000 + Visa &amp; Insurance .Please apply if you agree with the offer</li><li>We are looking only for immediate joiners ?Do you have any notice period?</li></ul>Experience:<ul><li>Customer Handling : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Passenger Assistant Officer

Serco

<div>Customer Service Representative 
Impact a better future
Serco:
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. 
We have been operating in the Middle East since 1947 and have a profound understanding of the region. 
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. 
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges. 
+impact:
+impact, Serco&rsquo;s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business. 
We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 
We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset &amp; facilities management, HSQ and sustainability. 
Our work ensures a positive impact where it matters most. 
We&rsquo;re different because we do. 
 
Your Opportunity
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service. You will be an integral part of the customer service team and will take pride in making a positive contribution to the experience of every customer you have the pleasure of engaging with. 
The ideal candidate will have a strong passion for helping others. They will be a confident, articulate communicator with the ability to adapt communication style to reach different audiences from all walks of life. This role would suit someone who is detail orientated, has strong organisational skills, the ability to handle multiple priorities and is comfortable working in a fast-paced team-orientated environment. 
This role will be based in Palm Jumeirah Monorail, Dubai. 
Key accountabilities<ul><li>
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.</li><li>
Carry out controlled/uncontrolled/emergency evacuation of passengers.</li><li>
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.</li><li>
Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.</li><li>
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.</li><li>
Provide ticket sales, train services information and respond to passenger enquiries.</li></ul> 
Specific requirements<ul><li>
Must be comfortable driving the monorail as part of their duty</li><li>
Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li><li>
Good literacy and numeracy skills required for the role.</li><li>
Ability to understand complex systems and possess good IT skills</li><li>
Numeracy, in dealing/recording cash transactions.</li><li>
A minimum of 2 years&rsquo; experience as front-line staff delivering customer service in a Metro station or equivalent;</li><li>
A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.</li><li>
Experience and understanding of dealing with customers and conflict resolution techniques.</li><li>
Basic understanding of station operations and associated activities.</li></ul> 
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.</div>

Customer Service Representative-Palm Jumeirah Monorail

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Keolis

<div>The purpose of this position is to assist the Performance &amp; Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro &amp; Tram to draw insights to drive continuous improvement.
MAIN RESPONSIBILITIES
<ul>
<li>Assist the Performance &amp; Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro &amp; Tram.</li>
<li>Tasks include tracking, analysing and interpreting all customer data including complaints and feedback, satisfaction surveys and mystery shopper results, procuring and managing the Customer Satisfaction Survey, and designing and building reports and dashboards.</li>
<li>Review passenger KPIs against targets and recommend improvements.</li>
<li>Analyse trends and make viable recommendations to all departments by providing solutions to ensure continuous improvement.</li>
<li>Ensure all data are correctly updated and easily retrievable to produce ad hoc reports as required by the senior management.</li>
<li>Use Business Intelligence tools to develop visualisation for an evidence-based approach to performance monitoring.</li>
<li>Support the marketing team to assess the performance of the marketing activities and adapt future activity based on the lessons learnt.</li>
<li>Provide accurate performance reports for contractual meetings, internal and executive meetings.</li>
<li>Create performance dashboards covering all aspects of customer service performance.</li>
<li>Perform and carry out other duties as instructed / directed by the Performance &amp; Planning Manager and Head of Planning &amp; Performance.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.</li>
<li>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
<li>Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.</li>
<li>Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.</li></ul> 


KEY SKILLS
<ul>
<li>Proficient in spoken and written English.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li>
<li>Excellent numerical and PC skills including the use of MS Excel and 2-D graphs as analytical tools.</li>
<li>Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies.</li>
<li>Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li></ul> 


EDUCATIONAL QUALIFCATION
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline.</li></ul></div>

Passenger Analyst

<div>The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment. As a customer facing role, the Station Agent will provide a visible, uniformed staff presence and be the face of the Dubai Metro.
MAIN RESPONSIBILITIES:
<ul>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.</li>
<li>Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.</li>
<li>Provide ticket sales, train services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (when required or deemed necessary) and handle lost property.</li>
<li>Deliver an excellent level of service to customers including assistance for People of Determination in the station and for the duration of their journey on the network.</li>
<li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Actively manage passengers during busy periods in which crowding is likely to occur, relieving pinch points in stations or on platforms.</li>
<li>Provide support to passengers during closures for engineering works and special events.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Perform and carry out other duties as instructed / directed by the Station Master, Group Station Supervisor, Assistant Station Manager, and Passenger Services Manager.</li>
<li>Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Master in collaboration with the Passenger Services Manager.</li>
<li>When dealing with customers, ensure that matters are handled tactfully and sensitively, with the aim to resolve customer issues that may arise.</li>
<li>Strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions instructed as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions, and carry out the necessary procedures to ensure the safety of members of the public and employees of the railway.</li>
<li>Deliver an excellent level of service to customers, including assistance for People of Determination in the station and for the duration of their journey on the network.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Ensure security and integrity of all data provided including the reporting of performance, finance and customer information - reference Keolis-MHI non-disclosure policy.</li>
<li>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
<li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
<li>Report any accidents, incidents, breaches or potential breaches to appropriate management.</li></ul> 


KEY SKILLS
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li></ul> 


KNOWLEDGE REQUIRED
<ul>
<li>Basic understanding of station operations and associated activities.</li>
<li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 


EXPERIENCES
<ul>
<li>A minimum of 1 year experience in a frontline team delivering customer services in a metro station or equivalent.
</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul>
<li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Station Agent

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Explore 5367+ Passenger service agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.